3 Version Information PGP Universal Server Administrator's Guide. PGP Universal Server Version Released March Copyright Information Copyright by PGP Corporation. All Rights Reserved. No part of this document can be reproduced or transmitted in any form or by any means, electronic or mechanical, for any purpose, without the express written permission of PGP Corporation. Trademark Information PGP, Pretty Good Privacy, and the PGP logo are registered trademarks of PGP Corporation in the US and other countries. IDEA is a trademark of Ascom Tech AG. Windows and ActiveX are registered trademarks of Microsoft Corporation. AOL is a registered trademark, and AOL Instant Messenger is a trademark, of America Online, Inc. Red Hat and Red Hat Linux are trademarks or registered trademarks of Red Hat, Inc. Linux is a registered trademark of Linus Torvalds. Solaris is a trademark or registered trademark of Sun Microsystems, Inc. AIX is a trademark or registered trademark of International Business Machines Corporation. HP-UX is a trademark or registered trademark of Hewlett-Packard Company. SSH and Secure Shell are trademarks of SSH Communications Security, Inc. Rendezvous and Mac OS X are trademarks or registered trademarks of Apple Computer, Inc. All other registered and unregistered trademarks in this document are the sole property of their respective owners. Licensing and Patent Information The IDEA cryptographic cipher described in U.S. patent number 5,214,703 is licensed from Ascom Tech AG. The CAST-128 encryption algorithm, implemented from RFC 2144, is available worldwide on a royalty-free basis for commercial and non-commercial uses. PGP Corporation has secured a license to the patent rights contained in the patent application Serial Number 10/655,563 by The Regents of the University of California, entitled Block Cipher Mode of Operation for Constructing a Wide-blocksize block Cipher from a Conventional Block Cipher. Some third-party software included in PGP Universal Server is licensed under the GNU General Public License (GPL). PGP Universal Server as a whole is not licensed under the GPL. If you would like a copy of the source code for the GPL software included in PGP Universal Server, contact PGP Support (https://support.pgp.com). PGP Corporation may have patents and/or pending patent applications covering subject matter in this software or its documentation; the furnishing of this software or documentation does not give you any license to these patents. Acknowledgments This product includes or may include: -- The Zip and ZLib compression code, created by Mark Adler and Jean-Loup Gailly, is used with permission from the free Info-ZIP implementation, developed by zlib (http://www.zlib.net). -- Libxml2, the XML C parser and toolkit developed for the Gnome project and distributed and copyrighted under the MIT License found at Copyright 2007 by the Open Source Initiative. -- bzip2 1.0, a freely available high-quality data compressor, is copyrighted by Julian Seward, Application server (http://jakarta.apache.org/), web server (http://www.apache.org/), Jakarta Commons (http://jakarta.apache.org/commons/license.html) and log4j, a Java-based library used to parse HTML, developed by the Apache Software Foundation. The license is at -- Castor, an open-source, databinding framework for moving data from XML to Java programming language objects and from Java to databases, is released by the ExoLab Group under an Apache 2.0-style license, available at -- Xalan, an open-source software library from the Apache Software Foundation that implements the XSLT XML transformation language and the XPath XML query language, is released under the Apache Software License, version 1.1, available at -- Apache Axis is an implementation of the SOAP ("Simple Object Access Protocol") used for communications between various PGP products is provided under the Apache license found at -- mx4j, an open-source implementation of the Java Management Extensions (JMX), is released under an Apache-style license, available at -- jpeglib version 6a is based in part on the work of the Independent JPEG Group. (http://www.ijg.org/) -- libxslt the XSLT C library developed for the GNOME project and used for XML transformations is distributed under the MIT License -- PCRE Perl regular expression compiler, copyrighted and distributed by University of Cambridge The license agreement is at -- BIND Balanced Binary Tree Library and Domain Name System (DNS) protocols developed and copyrighted by Internet Systems Consortium, Inc. (http://www.isc.org) -- Free BSD implementation of daemon developed by The FreeBSD Project, Simple Network Management Protocol Library developed and copyrighted by Carnegie Mellon University 1989, 1991, 1992, Networks Associates Technology, Inc, , Cambridge Broadband Ltd , Sun Microsystems, Inc., 2003, Sparta, Inc, , Cisco, Inc and Information Network Center of Beijing University of Posts and Telecommunications, The license agreement for these is at -- NTP version 4.2 developed by Network Time Protocol and copyrighted to various contributors. -- Lightweight Directory Access Protocol developed and copyrighted by OpenLDAP Foundation. OpenLDAP is an open-source implementation of the Lightweight Directory Access Protocol (LDAP). Copyright , The OpenLDAP Foundation. The license agreement is at Secure shell OpenSSH developed by OpenBSD project is released by the OpenBSD Project under a BSD-style license, available at -- PC/SC Lite is a free implementation of PC/SC, a specification for SmartCard integration is released under the BSD license. -- Postfix, an open source mail transfer agent (MTA), is released under the IBM Public License 1.0, available at -- PostgreSQL, a free software object-relational database management system, is released under a BSD-style license, available at -- PostgreSQL JDBC driver, a free Java program used to connect to a PostgreSQL database using standard, database independent Java code, (c) , PostgreSQL Global Development Group, is released under a BSD-style license, available at -- PostgreSQL Regular Expression Library, a free software object-relational database management system, is released under a BSD-style license, available at vixie-cron is the Vixie version of cron, a standard UNIX daemon that runs specified programs at scheduled times. Copyright 1993, 1994 by Paul Vixie; used by permission. - JacORB, a Java object used to facilitate communication between processes written in Java and the data layer, is open source licensed under the GNU Library General Public License (LGPL) available at Copyright 2006 The JacORB Project. -- TAO (The ACE ORB) is an open-source implementation of a CORBA Object Request Broker (ORB), and is used for communication between processes written in C/C++ and the data layer. Copyright (c) by Douglas C. Schmidt and his research group at Washington University, University of California, Irvine, and Vanderbilt University. The open source software license is available at -- libcurl, a library for downloading files via common network services, is open source software provided under a MIT/X derivate license available at Copyright (c) , Daniel Stenberg. -- libuuid, a library used to generate unique identifiers, is released under a BSD-style license, available at Copyright (C) 1996, 1997 Theodore Ts'o. - libpopt, a library that parses command line options, is released under the terms of the GNU Free Documentation License available at Copyright Free Software Foundation, Inc. -- gsoap, a development tool for Windows clients to communicate with the Intel Corporation AMT chipset on a motherboard, is distributed under the gsoap Public License version 1.3b, available at
5 Contents Introduction What is PGP Universal Server? PGP Universal Server Product Family Who Should Read This Guide Common Criteria Environments Improvements in this Version of PGP Universal Server Using the PGP Universal Server with the Command Line Symbols Getting Assistance Getting product information Contact Information The Big Picture Important Terms PGP Products PGP Universal Server Concepts PGP Universal Server Features PGP Universal Server User Types Installation Overview Open Ports TCP Ports UDP Ports Naming your PGP Universal Server Considering a Name for Your PGP Universal Server Methods for Naming a PGP Universal Server Understanding the Administrative Interface System Requirements Logging In The System Overview Page Managing Alerts Logging In For the First Time Administrative Interface Map Icons i
6 Contents Licensing Your Software 51 Overview Licensing a PGP Universal Server License Authorization Licensing the Mail Proxy Feature Licensing PGP Desktop Operating in Learn Mode Purpose of Learn Mode Checking the Logs Managing Learn Mode Managed Domains About Managed Domains Adding Managed Domains Deleting Managed Domains Understanding Keys Choosing a Key Mode For Key Management Changing Key Modes How PGP Universal Server Uses Certificate Revocation Lists Key Reconstruction Blocks Managed Key Permissions Managing Organization Keys About Organization Keys Organization Key Inspecting the Organization Key Regenerating the Organization Key Importing an Organization Key Organization Certificate Inspecting the Organization Certificate Exporting the Organization Certificate Deleting the Organization Certificate Generating the Organization Certificate Importing the Organization Certificate Additional Decryption Key (ADK) Importing the ADK Inspecting the ADK Deleting the ADK Verified Directory Key Importing the Verified Directory Key Inspecting the Verified Directory Key ii
7 Contents Deleting the Verified Directory Key 76 Administering Managed Keys 77 Viewing Managed Keys Managed Key Information Addresses Subkeys Certificates Permissions Attributes Symmetric Key Series Symmetric Keys Custom Data Objects Exporting Consumer Keys Exporting the Managed Key of an Internal User Exporting the Managed Key of an External User Exporting PGP Verified Directory User Keys Exporting the Managed Key of a Managed Device Deleting Consumer Keys Deleting the Managed Key of an Internal User Deleting the Managed Key of an External User Deleting the Key of a PGP Verified Directory User Deleting the Managed Key of a Managed Device Approving Pending Keys Revoking Managed Keys Managing Trusted Keys and Certificates Overview Trusted Keys Trusted Certificates Adding a Trusted Key or Certificate Inspecting and Changing Trusted Key Properties Deleting Trusted Keys and Certificates Searching for Trusted Keys and Certificates Setting Mail Policy Overview How Policy Chains Work Mail Policy and Dictionaries Mail Policy and Key Searches Mail Policy and Cached Keys Migrating Settings from Version 2.0.x Restoring Mail Policy Rules Understanding the Pre-Installed Policy Chains Mail Policy Outside the Mailflow Using the Rule Interface iii
8 Contents The Conditions Card The Actions Card Building Valid Chains and Rules Using Valid Processing Order Creating Valid Groups Creating a Valid Rule Managing Policy Chains Mail Policy Best Practices Restoring Mail Policy to Default Settings Editing Policy Chain Settings Adding Policy Chains Deleting Policy Chains Exporting Policy Chains Printing Policy Chains Managing Rules Adding Rules to Policy Chains Deleting Rules from Policy Chains Enabling and Disabling Rules Changing the Processing Order of the Rules Adding Key Searches Choosing Condition Statements, Conditions, and Actions Condition Statements Conditions Actions Working with Common Access Cards Applying Key Not Found Settings to External Users Overview Bounce the Message PDF Messenger Certified Delivery with PDF Messenger Send Unencrypted Smart Trailer PGP Universal Web Messenger Changing Policy Settings Changing User Delivery Method Preference Using Dictionaries with Policy Overview Default Dictionaries Editing Default Dictionaries User-Defined Dictionaries Adding a User-Defined Dictionary Editing a User-Defined Dictionary Deleting a Dictionary Exporting a Dictionary Searching the Dictionaries iv
9 Contents Keyservers, SMTP Archive Servers, and Mail Policy 163 Overview Keyservers Adding or Editing a Keyserver Deleting a Keyserver SMTP Servers Adding or Editing an Archive Server Deleting an Archive Server Managing Keys in the Key Cache Overview Changing Cached Key Timeout Purging Keys from the Cache Trusting Cached Keys Viewing Cached Keys Searching the Key Cache Configuring Mail Proxies Overview PGP Universal Server and Mail Proxies Mail Proxies in an Internal Placement Mail Proxies in a Gateway Placement Changes in Proxy Settings from PGP Universal Server 2.0 to 2.5 and later Mail Proxies Page Creating New or Editing Existing Proxies Creating or Editing a POP/IMAP Proxy Creating or Editing an Outbound SMTP Proxy Creating or Editing an Inbound SMTP Proxy Creating or Editing a Unified SMTP Proxy in the Mail Queue Overview Deleting Messages from the Mail Queue Specifying Mail Routes 191 Overview Managing Mail Routes Adding a Mail Route Editing a Mail Route Deleting a Mail Route v
10 Contents Customizing System Message Templates 195 Overview Templates and Message Size PDF Messenger Templates Templates for New PGP Universal Web Messenger Users Editing a Message Template Managing Groups Understanding Groups Sorting Consumers into Groups Everyone Group Excluded Group Policy Group Order Migrating Groups from Version 2.x Setting Policy Group Order Creating a New Group Deleting a Group Viewing Group Members Manually Adding Group Members Manually Removing Members from a Group Group Permissions Adding Group Permissions Deleting Group Permissions Setting Group Membership Searching Groups Creating Group Client Installations How Group Policy is Assigned to PGP Desktop Installers When to Bind a Client Installation Creating PGP Desktop Installers Managing Devices Managed Devices Adding and Deleting Managed Devices Adding Managed Devices to Groups Managed Device Information Deleting Devices from PGP Universal Server Deleting Managed Devices from Groups WDE Devices (Computers and Disks) WDE Computers WDE Disks Searching for Devices Administering Consumer Policy 231 Understanding Consumer Policy 231 vi
11 Contents Managing Consumer Policies 231 Adding a Consumer Policy 232 Editing a Consumer Policy 232 Deleting a Consumer Policy 233 Making Sure Users Create Strong Passphrases 234 Understanding Entropy 234 Using the Windows Preinstallation Environment 235 X.509 Certificate Management in Lotus Notes Environments 235 Trusting Certificates Created by PGP Universal Server 236 Setting the Lotus Notes Key Settings in PGP Universal Server 238 Technical Deployment Information 239 Offline Policy 239 Using a Policy ADK 241 Out of Mail Stream Support 241 Enrolling Users through Silent Enrollment 243 Silent Enrollment with Windows 243 Silent Enrollment with Mac OS X 243 PGP Whole Disk Encryption Administration 243 PGP Whole Disk Encryption on Mac OS X with FileVault 244 How Does Single Sign-On Work? 244 Enabling Single Sign-On 245 Managing Clients Remotely Using a PGP WDE Administrator Active Directory Group 246 Managing Clients Locally Using the PGP WDE Administrator Key 247 Setting Policy for Clients Client and PGP Universal Server Version Compatibility Serving PGP Admin 8 Preferences Establishing PGP Desktop Settings for Your PGP Desktop Clients PGP Desktop Feature License Settings Enabling PGP Desktop Client Features in Consumer Policies Controlling PGP Desktop Components PGP Portable PGP Mobile PGP NetShare How the PGP NetShare Policy Settings Work Together Multi-user environments and managing PGP NetShare Backing Up PGP NetShare-Protected Files Using Directory Synchronization to Manage Consumers How PGP Universal Server Uses Directory Synchronization Base DN and Bind DN Consumer Matching Rules Understanding User Enrollment Methods Before Creating a Client Installer Enrollment Directory Enrollment Enabling Directory Synchronization Adding or Editing an LDAP Directory vii
12 Contents The LDAP Servers Tab The Base Distinguished Name Tab The Consumer Matching Rules Tab Testing the LDAP Connection Using Sample Records to Configure LDAP Settings Deleting an LDAP Directory Setting LDAP Directory Order Directory Synchronization Settings Managing User Accounts Understanding User Account Types Viewing User Accounts User Management Tasks Setting User Authentication Editing User Attributes Adding Users to Groups Editing User Permissions Deleting Users Searching for Users Viewing User Log Entries Changing Display Names and Usernames Exporting a User s X.509 Certificate Revoking a User's X.509 Certificate Managing User Keys Managing Internal User Accounts Importing Internal User Keys Manually Creating New Internal User Accounts Exporting PGP Whole Disk Encryption Login Failure Data Internal User Settings Managing External User Accounts Importing External Users Exporting Delivery Receipts External User Settings Managing Verified Directory User Accounts Importing Verified Directory Users PGP Verified Directory User Settings Recovering Encrypted Data in an Enterprise Environment Using Key Reconstruction Recovering Encryption Key Material without Key Reconstruction Encryption Key Recovery of CKM Keys Encryption Key Recovery of GKM Keys Encryption Key Recovery of SCKM Keys Encryption Key Recovery of SKM Keys Using an Additional Decryption Key for Data Recovery viii
13 Contents PGP Universal Satellite 301 Overview Technical Information Distributing the PGP Universal Satellite Software Configuration Key Mode PGP Universal Satellite Configurations Switching Key Modes Policy and Key or Certificate Retrieval Retrieving Lost Policies Retrieving Lost Keys or Certificates PGP Universal Satellite for Mac OS X Overview System Requirements Obtaining the Installer Installation Updates Files PGP Universal Satellite for Windows Overview System Requirements Obtaining the Installer Installation Updates Files MAPI Support External MAPI Configuration Lotus Notes Support External Lotus Notes Configuration Configuring PGP Universal Web Messenger Overview PGP Universal Web Messenger and Clustering External Authentication Customizing PGP Universal Web Messenger Adding a New Template Troubleshooting Customization Changing the Active Template Deleting a Template Editing a Template Downloading Template Files Restoring to Factory Defaults ix
14 Contents Configuring the PGP Universal Web Messenger Service Starting and Stopping PGP Universal Web Messenger Selecting the PGP Universal Web Messenger Network Interface Setting Up External Authentication Creating Settings for PGP Universal Web Messenger User Accounts Setting Message Replication in a Cluster Configuring the Integrated Keyserver 341 Overview Starting and Stopping the Keyserver Service Configuring the Keyserver Service Configuring the PGP Verified Directory Overview Starting and Stopping the PGP Verified Directory Configuring the PGP Verified Directory Managing the Certificate Revocation List Service Overview Starting and Stopping the CRL Service Editing CRL Service Settings Configuring Universal Services Protocol Starting and Stopping USP Adding USP Interfaces Managing PGP Remote Disable & Destroy for Encrypted Disks Deploying PGP RDD Network and Clustering Considerations Hardware and System Requirements Licensing PGP Remote Disable & Destroy with Intel Anti-Theft Technology Setting PGP RDD in Consumer Policies Setting Up the PGP RDD Service Managing PGP RDD Policy Starting and Stopping the PGP RDD Service PGP RDD Administrator Tasks Viewing Anti-Theft Information Managing Intel Anti-Theft Status AT Activated Decommissioned AT Deactivated Stolen Changing a Computer's Status Recovering Locked Systems x
15 Contents Reporting and Logging 367 System Graphs 369 Overview CPU Usage Message Activity Whole Disk Encryption System Logs Overview Filtering the Log View Searching the Log Files Exporting a Log File Enabling External Logging Configuring SNMP Monitoring Overview Starting and Stopping SNMP Monitoring Configuring the SNMP Service Downloading the Custom MIB File Viewing Server and License Settings and Shutting Down Services Overview Server Information Setting the Time Licensing a PGP Universal Server Downloading the Release Notes Shutting Down and Restarting the PGP Universal Server Software Services Shutting Down and Restarting the PGP Universal Server Hardware Managing Administrator Accounts Overview Administrator Roles Administrator Authentication Creating a New Administrator Importing SSH v2 Keys Deleting Administrators Inspecting and Changing the Settings of an Administrator Configuring RSA SecurID Authentication Resetting SecurID PINs Daily Status xi
16 Contents Protecting PGP Universal Server with Ignition Keys 395 Overview Ignition Keys and Clustering Preparing Hardware Tokens to be Ignition Keys Configuring a Hardware Token Ignition Key Configuring a Soft-Ignition Passphrase Ignition Key Deleting Ignition Keys Backing Up and Restoring System and User Data Overview Creating Backups Scheduling Backups Performing On-Demand Backups Configuring the Backup Location Restoring From a Backup Restoring On-Demand Restoring Configuration Restoring from a Different Version Updating PGP Universal Server Software Overview Inspecting Update Packages Setting Network Interfaces Understanding the Network Settings Changing Interface Settings Adding Interface Settings Deleting Interface Settings Editing Global Network Settings Assigning a Certificate Working with Certificates Importing an Existing Certificate Generating a Certificate Request Adding a Pending Certificate Inspecting a Certificate Exporting a Certificate Deleting a Certificate Clustering your PGP Universal Servers 417 Overview Cluster Status Creating a Cluster Deleting Cluster Members xii
17 Contents Clustering and PGP Universal Web Messenger Managing Settings for Cluster Members Changing Network Settings in Clusters Index xiii
19 1 Introduction This Administrator s Guide describes both the PGP Universal Server and Client software. It tells you how to get them up and running on your network, how to configure them, and how to maintain them. This section provides a high-level overview of PGP Universal Server. What is PGP Universal Server? PGP Universal Server is a single console for managing the applications that provide , disk, and network file encryption. PGP Universal Server with PGP Universal Gateway gives you secure messaging: it transparently protects your enterprise messages with little or no user interaction. The PGP Universal Server also replaces the PGP Keyserver product with a builtin keyserver, and the PGP Admin product with PGP Desktop configuration and deployment capabilities. PGP Universal Server automatically creates and maintains a Self-Managing Security Architecture (SMSA) by monitoring authenticated users and their traffic. You can also send protected messages to addresses that are not part of the SMSA. The PGP Universal Server encrypts, decrypts, signs, and verifies messages automatically, providing strong security through policies you control. PGP Universal Satellite, a client-side feature of PGP Universal Server, extends PGP security for messages all the way to the computer of the user, it allows external users to become part of the SMSA, and it gives end users the option to create and manage their keys on their own computer (if allowed by the PGP administrator). PGP Desktop, a client product, is created and managed through PGP Universal Server policy. It creates PGP keypairs and can manage user keypairs as well as store the public keys of others. It encrypts user and instant messaging (IM). It can encrypt entire or partial hard drives. It also enables secure file sharing with others over a network. 15
20 Introduction PGP Universal Server Product Family PGP Universal Server functions as a management console for a variety of encryption solutions. You can purchase any of the PGP Desktop applications or bundles and use PGP Universal Server to create and manage client installations. You can also purchase a license that enables PGP Gateway to encrypt in the mailstream. The PGP Universal Server can manage any combination of PGP encryption applications. PGP encryption applications are: PGP Universal Gateway provides automatic encryption in the gateway, based on centralized mail policy. This product requires administration by the PGP Universal Server. PGP Desktop provides encryption at the desktop for mail, files, and AOL Instant Messenger traffic. This product can be managed by the PGP Universal Server. PGP Whole Disk Encryption provides encryption at the desktop for an entire disk. This product can be managed by the PGP Universal Server. PGP NetShare provides transparent file encryption and sharing among desktops. This product can be managed by the PGP Universal Server. Who Should Read This Guide This Administrator s Guide is for the person or persons who implement and maintain your organization s PGP Universal Server environment. These are the PGP Universal Server administrators. This guide is also intended for anyone else who wants to learn about how PGP Universal Server works. Common Criteria Environments To be Common Criteria compliant, please refer to the best practices shown in PGP Universal Server 2.9 Common Criteria Supplemental. Note that these best practices supersede recommendations made elsewhere in this and other documentation. 16
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