Owned/Leased Production Equipment Floater Program Frequently Asked Questions & Policyholder s Manual

Transcription

1 Owned/Leased Prductin Equipment Flater Prgram Frequently Asked Questins & Plicyhlder s Manual Table f Cntents Hw t apply fr a plicy (2) Plicyhlder s Manual (12-19) Befre yu apply: What are the requirements t qualify fr this insurance prgram? (3) What is Inland Marine insurance? (3) What is Owned/Leased Prductin Equipment Insurance? (4) What types f equipment are cvered by this plicy? (4) What des this plicy cver? (4) What des this plicy exclude? (5) What if I plan t bring my equipment Mexic? What if I plan t stre my equipment in an unattended vehicle? (5) Hw d I access a cpy f my plicy, invice r equipment list? (5) Hw d I make payments fr my plicy? Can I finance my plicy? (5) Is underwater equipment cvered in this plicy? (6) What is the plicy minimum premium? (6) Can I rent ut my equipment t thers fr their use and still be cvered? (6) Des this plicy cver general liability? (6) Des this plicy cver drnes/rc aircraft and any attached equipment? (7) During yur applicatin: What des Ttal Owned/Leased Prductin Equipment Limit mean? Hw d I increase my limit? (7) What is the Unscheduled Owned Prductin Equipment Limit? (7) What is the Scheduled Owned Prductin Equipment Limit? Hw d I schedule equipment? (7) What is Rental Reimbursement (RR) cverage? Hw d I add RR cverage? (8) What is Rented Prductin Equipment insurance? Hw d I increase my rented prductin equipment limit? (8) What is a shrt-term rented prductin equipment endrsement? Hw d I purchase a shrt-term rented prductin equipment endrsement? (8) What is Lss f Use (LOU) cverage? Hw d I add LOU cverage? (9) D I need t schedule my rented prductin equipment fr any reasn? (9) Why des my financial statement shw duplicate payments when I nly made ne? (9) Hw d I bind my existing qute? (10) After yu btain a plicy: Hw can I issue certificates? (8) Hw can I dwnlad my insurance plicy dcuments? (8) 1

2 Can I issue certificates t rental huses r individuals with a mailing address utside the US? (8) Hw d I make changes t my plicy thrughut the year? (8) What can I expect regarding renewing my plicy? (8) Hw d I renew my plicy? (8) Hw d I cancel my plicy? (8) What is my plicy s deductible and hw is it determined? (9) Hw d I file a claim? What happens when I file a claim? (9) Wh is Heffernan Insurance Brkers? (10) Hw d I apply fr a plicy? Befre yu apply, yu will need t knw the fllwing details: Ttal replacement cst f yur equipment: this will be yur ttal Owned Equipment Limit Yur ttal Owned Equipment Limit will be split int 2 categries: Scheduled and Unscheduled All individual items with a replacement cst ver $2,000 must be scheduled. This means itemizing the make, mdel, replacement cst, and serial number fr each piece when yu apply All items with a replacement cst under $2,000 are unscheduled: the ttal replacement cst f all misc. items is listed as ne flating blanket limit Plicies are nly available n an annual basis Lg nt ur website: If yu already have an accunt: Click lg n in the upper right crner f the screen. Yur username is yur accunt s address. T change yur passwrd, reference the plicyhlder s manual (10) Scrll t the bttm f yur dashbard and click n the blue highlighted wned prductin equipment Click n the range buttn that says click here t bind cverage nw t start yur applicatin If yu dn t have an accunt with us yet: Click n the range buttn n the right hand side f the screen that says click here t bind cverage nw. Yu re nw viewing the applicatin. Enter the prmpted infrmatin: this includes yur address yu ll use as yur username t lg int yur accunt, and a passwrd. Be sure t list yurself r yur business as the plicyhlder and NOT a leasing cmpany r rental huse Read the usage agreement and click the bx t agree t ur terms Read the plicy requirements and click the check bxes t agree t the plicy stipulatins Enter yur desired equipment limit and cverage terms, and answer the underwriting questins. A few things t nte: Ttal Owned Prductin Equipment amunt: This is the amunt f wned prductin equipment yu wish t insure at replacement cst. It will be the sum ttal f yur scheduled & unscheduled equipment. Yu ll be able t individually schedule any piece f equipment valued at mre than $2,000 at the end f the applicatin. 2

3 Rental Reimbursement: This is ptinal cverage. In the event that yu damage yur wned prductin equipment and need a rental t avid interrupting yur prject, this endrsement wuld prvide reimbursement fr the rental up t yur specified limit. Rented Prductin Equipment limit: This is ptinal cverage. This is the amunt f equipment yu can rent frm a 3 rd party (rental huse r individual) at replacement cst. The ttal rented prductin equipment limit is the maximum amunt f equipment yu can rent at any given time, frm all rental huses. Nte that yu can rent frm mre than ne rental huse at a time, as lng as the ttal sum f all rented equipment des nt exceed yur plicy limit. Answer the underwriting questins. Sme answers may prmpt additinal cntact frm ur underwriting staff. If yu included rented prductin equipment cverage in yur applicatin, select yur rental huse Lss Of Use limit frm the drp dwn menu Rental Huse Lss Of Use (LOU): This is ptinal cverage. In the event that yur RENTED prductin equipment is lst, damaged, stlen, etc. and the rental huse/individual lses incme as a result, this will reimburse them fr their lst incme. Nte that this des nt kick in until 72 hurs after the lss. Yu nw will have the pprtunity t schedule yur equipment during this applicatin. T maintain valid cverage, be sure t schedule ALL items ver $2,000 at replacement cst Our system will generate a qute based n the infrmatin yu have entered. Please review all infrmatin in yur qute befre binding. T edit yur qute, click edit If yu wish t bind this qute, click n bind cverage in the bttm right hand crner f yur qute summary page t prceed t pay nline with yur credit card. Make sure that the credit card number and billing infrmatin are crrect- mst failed payments are a result f an incrrect billing address Click submit payment t bind the yur plicy After yur plicy is bund, yu ll have immediate access t yur plicy dcuments and yu ll be able t issue certificates naming the certificate hlder as Lss Payee thrugh yur accunt s dashbard. Befre yu apply: What are the requirements t qualify fr this prgram? All wh apply must have a permanent US mailing address, a valid US credit card, and submit a valid address fr lgin purpses. This must be maintained r an alternate must be prvided fr cmmunicatin with InsureMyEquipment.cm and t send certificates, invices, and renewal infrmatin. All cvered equipment must be prductin equipment r affiliated equipment t qualify. What is Inland Marine Insurance? Inland Marine insurance is a specialized insurance that cvers mvable prperty. The name fr the cverage stems frm the rigins f insurance, where Marine insurance cvered a ship and its carg while at sea and Inland Marine insurance cvered the carg between being ffladed frm the ship and reaching its final 3

4 destinatin. The cverage has since evlved t include varius types f mvable prperty: in ur prgram s case, prductin equipment. What is wned/leased prductin equipment insurance? Owned/leased prductin equipment insurance prvides Inland Marine cverage fr equipment wned by the plicyhlder. Our prgram ffers equipment insurance plicies at replacement cst specifically fr prductin equipment. What types f equipment des this plicy cver? This plicy cvers all types f prductin equipment including, but nt limited t, cameras, camera equipment, lenses, sund, lighting, and grip equipment, cmmunicatins equipment, prtable electric equipment, editing and prjectin equipment, ffice persnal prperty, generatrs, mechanical effects equipment, prps, sets, wardrbe and all similar persnal prperty and any related prductin equipment. What des this plicy cver? This is an all-risk peril plicy subject t the exclusins n the plicy. This plicy has WORLDWIDE COVERAGE, which means it cvers equipment anywhere in the wrld, excluding cuntries sanctined by the US State department. Yu can find a cmprehensive list f these cuntries by visiting the U.S. Department f the Treasury s website: The plicy cvers the lss r damage t yur equipment as a result f the fllwing: Theft frm insured Accidental damages (i.e. Scratches, Drpping Equipment, etc.) Equipment in transit Incidental water damage frm accidental expsure (eg. Expsure t precipitatin, accidental drpping int water. Underwater equipment must be endrsed nt the plicy) Fire Earthquake Fld Smke Falling Objects Lightning Explsin Windstrm Hail Terrrism What des this plicy exclude? NOTE: All plicyhlders are respnsible fr reviewing their plicy, including the exclusins. The fllwing list is nt meant t replace the plicy language and/r the exclusins n the plicy. Belw are sme majr exclusins n ur plicy: 4

5 Equipment that is nt prductin equipment (r related prperty as stated n the applicatin) Equipment breakdwn (wear & tear) Deteriratin Items ver $2k mitted frm plicy s schedule Equipment intentinally aflat, submerged, r underwater (see Is underwater equipment cvered in this plicy n page 4) 3 rd party rental peratins when exceeding 25% f grss revenue (see Can I rent ut my equipment t thers and still be cvered n page 5) Vermin Seizure r destructin f prperty by rder f gvernmental authrity War including Civil War Insurrectin Rebellin Illegal transprtatin r trade Illegally btained equipment Fine art repairing r restratin Intentinal acts All Remte Cntrlled aircraft Imprtant: Things t knw if travelling t Mexic r string equipment in an unattended vehicle: Plicy cverage in Mexic has a maximum limit f $25,000. Plicy cverage fr items inside an unattended vehicle has a maximum limit f $75,000. T increase the abve limits, cntact InternetBusinessDivisin@Heffins.cm t answer additinal underwriting questins and purchase additinal cverage. Any claim arising internatinally has a minimum deductible f $2,500. Any claim arising frm theft frm an unattended vehicle has a minimum deductible f $2,500. Hw can I get a cpy f my insurance plicy dcuments? Yu will have access t yur plicy dcuments AFTER yu purchase yur plicy. Reference ur Owned Prductin Equipment Plicyhlder s Manual under Dwnlading yur plicy dcument Hw d I make payments fr my plicy? All payments must be made nline with a credit card r debit card with a US mailing address. Our prgram n lnger accepts checks, mney rders, wire transfers, r any frm f payment ther than credit card r debit card. All payments must be made thrugh ur website- we d nt prcess payments ver the phne. All payments are 1-time payments that must be made in full- we d nt ffer payment plans r premium financing. We d nt keep credit cards n file fr future payments. 5

6 Is underwater equipment cvered in this plicy? Underwater equipment is nt cvered in ur standard plicy, but it can be included at additinal premium. This means any equipment aflat, submerged, r underwater must be submitted in a separate list with the make, mdel, and replacement cst s it can be specifically endrsed nt the plicy. T qualify, equipment must either be designed specifically fr underwater use r must be placed in underwater husing designed fr underwater use. Please cntact ur supprt staff fr mre infrmatin: InternetBusinessDivisin@heffins.cm. Make sure t include a list f the items yu d like t cver and the dates yu like the cverage fr. What is the plicy minimum premium? The annual plicy minimum premium is $455 including a $75 administrative fee. Owned prductin equipment plicies are nly ffered n an annual basis. Can I rent ut my equipment t thers fr their use and still be cvered? Yes, plicyhlders can rent their equipment t thers. Renting equipment cnstitutes vluntary release f equipment by the wner t a 3 rd party fr that 3 rd party s use. If yu are an wner/peratr wh charges a rental fee while perating yur wn equipment, ur plicy des nt cnsider this a rental. If yu release yur equipment t a 3 rd party and charge a fee fr its use, ur plicy limits cverage fr these rental peratins t 25% f yur ttal grss revenue generated frm the use f yur equipment (see example). Plicyhlders that vilate this restrictin n rental peratins are subject t viding f cverage in the event f a claim. In the event that yur rental peratins d nt exclude yu frm ur plicy, we strngly recmmend that yu retain yur plicy s deductible frm custmers as a depsit as well as require the renter t submit their driver s license fr yur recrds, maintain their wn separate insurance plicy, sign a rental agreement, and prvide references. FOR EXAMPLE: Yu wn 3 cameras and nly need 1 when yu film prjects, s yu rent the ther 2 cameras t 3 rd parties fr additinal revenue. Yur grss annual revenue is $40,000 frm film peratins and $10,000 frm rental peratins. S, $10,000/$50,000=.2*100%=20%. In this case, the rental peratins wuld be cvered by this plicy. NOTE: Theft f equipment by renters is nt cvered by yur plicy. Because yu vluntarily released yur equipment t a renter & the renter vilated yur agreement, ur plicy des nt prvide cverage and yu are liable fr replacing yur equipment yurself. Hwever, invluntary theft (i.e. rbbery, burglary, etc.) is cvered in this plicy. Des this plicy cver General Liability? N- this plicy cvers wned prductin equipment and can include cverage fr rented prductin equipment. Fr camera peratr general liability cverage, please access t apply fr ur shrt-term camera peratr GL plicy. 6

7 Des this plicy cver drnes/rc aircraft and any attached equipment? As cmmercial drne use is still nt explicitly legal per the FAA, ur plicy cannt prvide cverage fr drnes while airbrne. Likewise, due t the substantial risk increase f a ttal equipment lss while in flight, ur prgram des nt prvide any cverage fr any airbrne RC aircraft r attached equipment. Srry fr the incnvenience. We can prvide all ther standard prgram cverage fr bth drnes and ther RC aircraft while n the grund, in transit, etc., but ur prgram des nt cver any equipment while in flight. Fr any additinal infrmatin, feel free t cntact ur supprt staff. What des Ttal Owned/Leased Prductin Equipment Limit mean? This limit represents the ttal replacement cst f yur wned prductin equipment. Yur ttal wned/leased prductin equipment limit is the sum f yur UNSCHEDULED wned equipment limit and SCHEDULED wned equipment limit. The rate fr bth types f equipment is the same, regardless f being scheduled r unscheduled. NOTE: when yu lease a piece f equipment fr a year r mre, this item is cnsidered an wned piece f equipment under this prgram. $1,000,000- Maximum Ttal Owned Prductin Equipment Limit withut underwriter apprval $75,000- Maximum Limit fr theft frm an unattended aut $250,000- Maximum limit fr a single scheduled item What is the Unscheduled Owned Equipment Limit? Yur ttal wned/leased prductin equipment limit is split int 2 separate categries: the first is the UNSCHEDULED equipment limit. This limit is the ttal f all items yu wn/lease that are individually valued at r under $2,001. In ther wrds, yur unscheduled equipment limit is a flating blanket limit fr all yur smaller, miscellaneus items. These items d nt need t be itemized n yur plicy. Instead, add the ttal replacement cst f all f yur items individually valued at $2,001 r less fr yur ttal unscheduled equipment limit. This limit serves as the maximum that the insurance carrier wuld pay fr all items individually valued at under $2,001 in the event f a ttal lss. We recmmend that yu maintain yur wn recrd f unscheduled items including receipts/prfs f purchase. FOR EXAMPLE: yu wn many miscellaneus items such as battery packs, crds, lenses, etc. that ttal arund $30,000, but nne are individually wrth ver $2,001. Yu d NOT need t schedule any f these items. Instead, set yur unscheduled limit at $30,000 and, in the event f a ttal lss, the carrier wuld reimburse yu up t that ttal limit fr all f these smaller items. What is the Scheduled Owned Equipment Limit? Yur ttal wned/leased prductin equipment limit is split int 2 separate categries: the secnd is the SCHEDULED equipment limit. This limit is fr all items yu wn/lease with a replacement cst exceeding $2,001. T maintain valid cverage, all f these items must be itemized nt yur plicy with make, mdel, serial number, and replacement cst. If left unscheduled, the carrier will deny cverage in the event f a claim. Yu have 30 days frm the first date f cverage r 90 days frm the date f new equipment acquisitin t schedule 7

8 yur equipment. Yu are required t maintain receipts r prfs f wnership f all these items, digital r hardcpy. T schedule yur equipment, reference ur Owned Prductin Equipment Plicyhlder s Manual under Updating yur plicy s equipment schedule. Yu d nt need t schedule equipment n yur applicatin. FOR EXAMPLE: yu wn 2 cameras valued at $10,000 each fr a ttal f $20,000. Yu have t add bth f these items t yu equipment schedule bth f these cameras separately under yur scheduled equipment limit What is Rental Reimbursement (RR) cverage? In the event that yur wned prductin equipment is lst, damaged, stlen, etc. and the circumstances are cvered by ur plicy, RR cverage reimburses yu fr the cst t rent replacement equipment until yur equipment is repaired r replaced. There is a 72 hur waiting perid fr the rental, s any rental fees incurred in the first 72 hurs fllwing the reprt f yur claim will nt be reimbursed. Any reimbursement will be included with yur ttal claim settlement. T add this cverage t yur plicy, reference ur Owned Prductin Equipment Plicyhlder s Manual under Increasing r adding yur Rental Reimbursement (RR) cverage. FOR EXAMPLE: yu are scheduled t film a prject and, days befre the prject, yur huse is burglarized and yur insured HD camera is stlen. Rather than cancel yur upcming jb, yu decide t rent the same HD camera frm a rental huse while yu wait fr the insurance claim t be settled and replace yur HD camera. The rental reimbursement cverage will reimburse yu fr the rental cst yu incurred starting 72 hrs. after the initial reprt f yur claim. The amunt reimbursed shall nt exceed the Rental Reimbursement limit yu set n yur plicy. $30,000 is the maximum limit f Rental Reimbursement cverage available and is an annual limit. What is rented prductin equipment insurance? Rented prductin equipment insurance cvers prductin equipment that is rented frm rental huses r ther individuals at replacement cst. The limit yu set is the maximum amunt f equipment yu can rent at replacement cst at any given pint thrughut yur plicy perid. Plicyhlders als have the ability t issue shrt-term rented prductin equipment endrsements that temprarily increase the rented prductin equipment limit. If yu rent frm an individual that is nt a licensed rental huse, yu shuld make sure that: 1- The individual has adequate insurance fr his r her wned prductin equipment, 2- The individual has valid receipts r prfs f purchase fr the equipment, and 3- yu and the equipment wner have a valid rental agreement in place. The plicy limit is the maximum amunt f equipment yu can rent at any given pint thrughut yur plicy perid. Yu are able t use this limit t cver rentals frm multiple parties r rental huses, as lng as the ttal equipment limit des nt exceed yur plicy limit. FOR EXAMPLE: Fr every prductin yu participate in, yu rent apprximately $30,000 f gear at replacement cst. Yu never rent mre than $30,000 in equipment at any given time thrughut yur plicy. We d recmmend that yu purchase $30,000 in rented prductin equipment cverage n an annual basis. In the 8

9 event that yu need t rent mre equipment, yu can add a shrt-term rented prductin equipment endrsement r permanently raise yur limit What is a shrt-term rented prductin equipment endrsement? In the event that yu need t rent equipment fr a shrt perid f time and yur annual rented prductin equipment limit is lwer than the ttal replacement cst f the equipment yu want t rent, yu can purchase a shrt-term rented prductin equipment endrsement t temprarily increase yur plicy s limit t equal the required higher limit. T purchase a shrt-term rented prductin equipment endrsement, reference ur Owned Prductin Equipment Plicyhlder s Manual under Adding a shrt-term rented prductin equipment endrsement FOR EXAMPLE: Yur current rented prductin equipment limit is $20,000. Yu have a 2-day, $30,000 rental. Yu can purchase a shrt-term rented prductin equipment endrsement fr $10,000 fr 2 days t satisfy the required $30,000 limit. What is Lss Of Use (LOU) Cverage? In the event that yu rent equipment frm a 3 rd party and need t file a claim fr their equipment, the wner may demand yu pay fr the lst incme they culd have cllected while the equipment is ut f circulatin during the wait fr the equipment t be repaired r replaced. LOU cverage cmpensates the rental huse fr lst incme up t yur plicy s specified limit with a waiting perid f 72 hurs. This cverage nly applies t claims cvered by yur plicy. T add this cverage ty ur plicy, reference ur Owned Prductin Equipment Plicyhlder s Manual under Increasing r adding yur rental huse Lss Of Use (LOU) cverage FOR EXAMPLE: Yu rent a camera frm a rental huse fr 1 week with a rate f $500/wk. During yur rental, yu damage the camera s it requires repair that takes 3 weeks. The rental huse culd demand yu reimburse them fr the $1,500 in lst incme they wuld have received had yu returned the camera in wrking frm. With LOU cverage, the plicy will pay fr the rental huse s lst incme subject t a 72-hur waiting perid and yur plicy s limit. $25,000 is the maximum LOU limit fr an annual plicy and applies t all claims thrughut the year. $5,000 is the maximum shrt-term rented prductin equipment endrsement LOU limit. D I need t schedule my rented prductin equipment fr any reasn? Yes- please cntact us if any individual piece f rented prductin equipment is wrth ver $100,000 at replacement cst. All equipment under $100,000 at replacement cst des nt need t be scheduled. Why des my financial statement shw duplicate payments when I nly made ne? Financial institutins cmmnly issue temprary debits nt accunts when a credit card number is entered crrectly fr a transactin. If ne r mre f yur transactins has failed, yur financial institutin has likely debited yur accunt fr the transactin amunt. Our prcessing cmpany will finalize transactins each day arund 4 pm PST with t yur financial institutin- if these debits remain n yur accunt, please cntact yur 9

10 financial institutin directly. Fr all successful transactins, an electrnic receipt will be ed t the address yu listed in yur applicatin. Yu ll als be immediately redirected away frm the payment page. Hw d I bind my existing saved qute? Lg nt yur accunt s dashbard- under saved qutes, click n yur active qute highlighted in blue t repen yur qute. Verify the qute details are crrect- if yu need t adjust any cverage in yur qute, click make edits in the lwer left hand crner. Once the qute reflects yur desired plicy, click n g t payment in the bttm right hand crner f the screen t prceed t payment. After the credit card payment is successfully prcessed, yur plicy will be bund. After yu btain a plicy: Hw can I issue certificates? Reference ur Owned Prductin Equipment Plicyhlder s Manual, under Issuing certificates Hw can I dwnlad my insurance plicy dcuments? Reference ur Owned Prductin Equipment Plicyhlder s Manual, under Dwnlading Plicy Dcuments Hw d I make changes t my plicy thrughut the year? Yu can make almst all plicy changes thrugh yur accunt s dashbard. All directins fr plicy changes can be fund in the Owned Prductin Equipment Plicyhlder s Manual, including hw t increase limits, add cverage, decrease limits, remve cverage, renew yur plicy, and cancel yur plicy. What can I expect regarding renewing my plicy? If yu elected t receive renewal ntificatins during yur applicatin, yu will receive peridic renewal ntices via yur accunt s cntact starting 90 days prir t yur plicy s expiratin. These ntices will summarize the current cverage n file as well as the premium fr renewing yur plicy. Frm yur plicy s expiratin date, yu have a 7-day grace perid t cmplete yur renewal. After that pint, yu will need t start a new applicatin t btain a plicy. As the plicyhlder, it is yur respnsibility t renew yur plicy prir t its expiratin. If payment is nt prcessed befre yur plicy s expiratin date, yur plicy will be autmatically nn-renewed and yu will nt have active cverage. It is als yur respnsibility t maintain updated and accurate cntact infrmatin- please cntact ur supprt staff t update any infrmatin. Hw can I renew my plicy? Reference ur Owned Prductin Equipment Plicyhlder s Manual, under Renewing yur plicy Hw d I cancel my plicy? Reference ur Owned Prductin Equipment Plicyhlder s Manual, under Cancelling yur plicy What is my plicy s deductible and hw is it determined? Yu can find yur deductible n yur plicy s Cmmn Plicy Declaratins Page r n the 2 nd page f any certificate yu issue. Deductibles are determined by the ttal limits f yur wned prductin equipment, rented prductin equipment, RR cverage, and LOU cverage n yur plicy. Our prgram s minimum deductible is $500. NOTE: All internatinal claims have a minimum $2,500 deductible. Any claim arising frm theft frm an unattended vehicle is $2,

11 CLAIMS QUESTIONS: Hw des the deductible apply when I have a claim? The deductible listed n yur plicy applies t each claim, whether fr wned prductin equipment, rented prductin equipment, r bth. Claim settlements are the difference f the grss settlement amunt less the deductible. FOR EXAMPLE: yu have a ttal equipment limit f $40,000. Yu misplace a $10,000 lens. Then, yu drp yur $20,000 camera. These tw incidents are cnsidered separate claims and the deductible will apply t each separately. Once the claims adjuster reviews yur claim and determines yur ttal limits accurately reflect their replacement cst, yur first claim wuld settle fr the replacement cst ($10,000) less the deductible ($500) fr $9,500 and yur secnd claim fr $19,500. What shuld I d if I need t file a claim? In the event that smething happens t yur wned r rented prductin equipment and yu think yu need t file a claim, reference ur Owned Prductin Equipment Plicyhlder s Manual (p. 10) under Filing a claim. Once yu file a claim, an will be sent t ur supprt staff fr their review. Yu will receive a cnfirmatin nce yur claim is sent t the carrier s claims adjusters. Hw lng des a claim nrmally take t be paid? In rder fr the claims adjusters t mve frward, they need all infrmatin relevant t yur claim. After the claims adjuster receives all f the relevant claim infrmatin it typically takes 2-3 weeks fr the cmplete reslutin f a claim. In the event f extenuating circumstances, such as missing infrmatin r illegal activity, claims can take lnger t reslve. What may happen during and after the claims adjustment prcess? After yur claim has been successfully reprted nline, ur supprt staff will review yur claim details befre frwarding it t a claims adjuster. The adjuster might determine that further investigatin is necessary t verify damages, which may include plice r eyewitness reprts. All claims are subject t ptential audits at the end f the year. Hw can I be better prepared fr a claim? We suggest plicyhlders maintain an updated list f the items insured thrugh their plicy, scheduled r unscheduled, including replacement cst, serial number, make, and mdel. Likewise, plicyhlders shuld maintain bth digital and hard cpies f all invices/receipts/prfs f purchase. In the event f a claim, be sure t dcument all details f yur lss immediately. If the equipment is stlen, yu shuld call the plice t file a plice reprt. In all likelihd, the claims adjuster will require yu t submit a plice reprt if any plice activity is invlved. We d nt recmmend purchasing equipment frm any unlicensed vendr, especially when the purchase is thrugh unregulated nline marketplaces and made entirely in cash. Any equipment fund t be illegally btained by the seller r any previus wner will likely nt be reimbursed in a claim. It s als very imprtant t keep all infrmatin n yur plicy current and accurately reflect the equipment n yur plicy. Be sure t peridically review the listed replacement cst f all equipment t make sure the limits n yur plicy are adequate and reflect the replacement cst f yur equipment including tax. Wh is Heffernan Insurance Brkers? Heffernan Insurance Brkers is the parent cmpany f alng with the ther affiliated websites. Heffernan is the largest privately held brkerage in Califrnia and the 8 th largest in the United States. And, we re gd peple wh lve insurance fr the mst part. 11

12 Owned/Leased Prductin Equipment Plicyhlder s Manual Table f Cntents Accessing yur accunt Lgging nt yur accunt s dashbard (13) Changing yur accunt s passwrd (13) Plicy dcuments Dwnlading yur plicy dcuments (13) Issuing Certificates (14) Accessing issued certificates (14) Making changes t yur plicy Increasing yur wned prductin equipment limit (14) Increasing yur annual rented prductin equipment limit (15) Adding a shrt-term rented prductin equipment endrsement (15) Mdifying issued shrt-term endrsements (16) Increasing r adding yur rental huse lss f use (LOU) cverage (17) Increasing r adding yur rental reimbursement (RR) cverage (17) Updating yur plicy s equipment schedule (17) Decreasing existing plicy limits (18) Filing a claim (18) Renewing yur plicy (19) Cancelling yur plicy (19) 12

13 Lgging nt yur accunt s dashbard Access ur website Click Lg On in the tp right hand crner Yur username is the address assciated with yur accunt Yu set a passwrd when yu signed up fr yur accunt. If yu dn t remember this passwrd, please reference change yur passwrd If yu dn t have access t the accunt s address, please us at internetbusinessdivisin@heffins.cm t request a new passwrd and reset yur primary address Changing yur passwrd If yu ve frgtten yur passwrd, access ur website and click Lg On in the tp right hand crner Once yu ve accessed the lg n page: Click frgt passwrd and enter the accunt s address Yu shuld receive an with a randm passwrd shrtly If an errr message ppulates stating yur address is nt recgnized Verify yu ve entered yur crrectly and resubmit Verify the yu re entering is the assciated with yur accunt- this is the where yur certificates and renewal dcuments are sent If yu again receive an errr message, please us at internetbusinessdivisin@heffins.cm and include yur plicy cntact address r yur plicy number If yu can access yur accunt s dashbard r have been given a new passwrd, lg nt yur accunt s dashbard Under actins, click change passwrd Enter yur current passwrd and yur desired new passwrd Click submit If yu cannt access yur accunt s address, please ur supprt staff at internetbusinessdivisin@heffins.cm Dwnlading yur plicy dcuments T dwnlad a cpy f yur plicy dcuments, lg nt yur accunt s dashbard Fr yur current plicy, current plicy invice, r equipment schedule (if applicable): Under current plicies, click dwnlad plicy dcuments and invice Here, yu can dwnlad PDF versins f yur current plicy dcuments Invice- a cpy f yur invice frm yur initial plicy purchase My Plicy- a cpy f yur current plicy Fr expired plicies, expired plicy invices, r expired equipment schedules: Under expired plicies, click dwnlad plicy dcuments and invice Here, yu can dwnlad PDF versins f yur expired plicy dcuments 13

14 Issuing Certificates f Insurance T issue certificates, lg nt yur accunt s dashbard PLEASE NOTE: Fr equipment rental certificates, name the rental huse/individual yu are renting frm as the certificate hlder, NOT yurself- yu will be listed as the Name Insured Fr equipment leasing/financing certificates, list the lessr/financier as certificate hlder. Check with yur leasing/financing representative fr any specific certificates requirements that need t be fulfilled. Under Current Plicies click Issue a certificate If yu ve issued a certificate t this individual/entity befre: Click n the drp dwn menu next t select existing hlder t select frm the existing certificate hlders Click cntinue t issue the certificate If yu haven t issued a certificate fr this hlder befre: Click new certificate hlder in the middle f the page twards the bttm Select frm rental huse partner r ther certificate hlder If yu select rental huse partner, chse frm ur rental huse partners in the drp dwn menu and click cntinue t issue the certificate If yu select ther certificate hlder, fllw the belw instructins Enter the certificate hlder s name and infrmatin Include the certificate hlder address: a certificate will be sent directly t that and yu will be cpied n that Click cntinue t issue the certificate Accessing Issued Certificates T access the certificates yu ve already issued, lg nt yur accunt s dashbard Under certificates will be a cmplete list f all certificates yu ve issued including the plicy type in parentheses If yu click n the blue highlighted name f the certificate hlder, yu can dwnlad a PDF versin f that certificate Increasing Owned Prductin Equipment Limit T increase yur plicy s wned prductin equipment amunt, lg nt yur accunt s dashbard Under current plicies, click increase equipment amunt This will take yu t the increase equipment amunt page that includes a summary f existing cverage Update the new wned prductin equipment amunt t yur desired limit. This will be yur new ttal f the replacement cst f bth scheduled & unscheduled equipment 14

15 Verify yur credit card number and billing infrmatin- mst failed payments are a result f an incrrect billing address Click submit payment t bind this increase The increased limit will autmatically apply t yur unscheduled equipment limit. T update yur scheduled equipment limit, reference updating scheduled equipment list T issue updated certificates, reference issuing certificates Increasing r adding an annual rented prductin equipment limit T increase yur plicy s rented prductin equipment amunt, lg nt yur accunt s dashbard Under current plicies, click increase equipment amunt This will take yu t the increase equipment amunt page that includes a summary f existing cverage Update the new rented prductin equipment amunt t yur desired limit. This will be yur new ttal replacement cst f all equipment yu can rent at any given time Verify yur credit card number and billing infrmatin- mst failed payments are a result f an incrrect billing address Click submit payment t bind this increase T issue updated certificates, reference issuing certificates Adding a shrt-term rented prductin equipment endrsement Shrt-term rented prductin equipment endrsements enable yu t purchase temprary limit increases fr shrt-term equipment rentals withut having t permanently increase yur rented prductin equipment limit. T issue shrt-term rented prductin equipment endrsements, lg nt yur accunt s dashbard Click add shrt-term rented prductin equipment Here, yu ll be able t qute yur shrt-term endrsement Next t additinal rented prductin equipment, enter yur desired limit increase amunt Enter yur desired shrt-term endrsement dates, then click cntinue Review the endrsement specifics: The first and last dates f cverage display yur shrt-term endrsement s active dates. Click back t make any changes The ttal rented equipment replacement cst fr perid displays the limit fr the shrt-term endrsement including yur existing plicy limit. Click back t make any changes Make sure that the credit card number and billing infrmatin are crrect- mst failed payments are a result f an incrrect billing address Click submit payment t bind the endrsement Frm here, yu ll need t issue new certificates reflecting the shrt-term endrsement: g back t yur accunt s dashbard Click issue a certificate If yu ve already issued a certificate t the certificate hlder: 15

16 Click n the drp dwn windw next t certificate perid Select the ptin that lists yur shrt-term endrsement s dates and limits Click n the drp dwn windw next t select existing hlder t chse frm existing certificate hlders, then click cntinue t issue the certificate If the shrt-term endrsement certificate is fr a new certificate hlder: Click new certificate hlder Click n the drp dwn windw next t certificate perid Select the ptin that lists yur shrt-term endrsement s dates and limits Enter the certificate hlder details and click cntinue t issue the certificate The certificate will be sent t the certificate hlder s address and yu will be cc ed n the Mdifying existing Shrt-Term Rented Prductin Equipment Endrsements If yu ve purchased a shrt-term rented prductin equipment endrsement and yu need t mdify the cverage dates r limit, yu can adjust bth values thrugh yur dashbard. - T mdify yur existing shrt-term rented prductin equipment endrsements, lg nt yur accunt s dashbard - click n mdify shrt-term endrsement T increase yur endrsement s limit, enter yur desired new limit ttal. NOTE- yu can nly increase cverage limits nline T extend yur endrsement s dates, enter yur desired new pickup and/r return date. NOTE- yu can nly extend cverage dates nline & cannt change the start date after it ccurs Click cntinue t prceed t qute the prpsed changes Yu will nw have yur mdified shrt-term rented prductin equipment extensin qute. Review the endrsement specifics befre prceeding: The revised limit displays yur requested ttal- click back t make changes The revised dates displays yur requested dates- click back t make changes Make sure that the credit card number and billing infrmatin are crrect- mst failed payments are a result f an incrrect billing address Click submit payment t bind the endrsement Frm here, yu ll need t issue new certificates reflecting the mdified endrsement: g back t yur accunt s dashbard Click issue a certificate If yu ve already issued a certificate t the certificate hlder: Click n the drp dwn windw next t certificate perid Select the ptin that lists yur endrsement s dates and limits Click n the drp dwn windw next t select existing hlder t chse frm existing certificate hlders, then click cntinue t issue the certificate If the shrt-term endrsement certificate is fr a new certificate hlder: Click new certificate hlder 16

17 Click n the drp dwn windw next t certificate perid Select the ptin that lists yur endrsement s dates and limits Enter the certificate hlder details and click cntinue t issue the certificate The certificate will be sent t the certificate hlder s address and yu will be cc ed n the Increasing r adding Lss f Use (LOU) cverage T increase yur plicy s Lss f Use (LOU) limit, lg nt yur accunt s dashbard Under current plicies, click increase equipment amunt This will take yu t the increase equipment amunt page that shws a summary f existing cverage Click n the drp dwn menu next t rental huse lss f use cverage Select yur new desired limit and click cntinue Verify yur credit card number and billing infrmatin- mst failed payments are a result f an incrrect billing address Click submit payment t bind this increase Once yu bind this mdificatin, yur plicy will be autmatically updated. T issue updated certificates, reference issuing certificates Increasing r adding Rental Reimbursement (RR) cverage We re currently in the prcess f autmating this functin, fr the time being, please us at internetbusinessdivisin@heffins.cm and include the belw infrmatin: Yur current plicy number Yur plicy s cntact address (if different frm the address being used t make the request) Yur requested RR cverage increase/additin Rental Reimbursement cverage can be purchased fr any limit under $30k Cverage premiums are flat fees depending n yur requested limit Updating Scheduled Equipment List Our prgram nly requires all individual pieces f equipment wrth ver $2,001 at replacement cst be scheduled- the carrier can deny claims if this equipment is nt scheduled within 30 days f the plicy s first date f cverage. Items individually wrth under $2,001 d nt need t be scheduled. T update yur list f scheduled equipment, lg nt yur accunt s dashbard Under current plicies, click update scheduled equipment list Once n yur equipment scheduling page, yu can add new items, and edit r delete existing items T add an item, click add anther item highlighted in blue and fill in the required fields T edit an item, click edit highlighted in blue next t the item s value and adjust accrdingly T delete an item, click delete highlighted in blue next t edit 17

18 If yu need t increase yur wned prductin equipment limit, click increase equipment amunt t qute the increase Update the new ttal wned amunt t yur desired limit. This is yur new ttal f bth scheduled & unscheduled equipment Verify yur credit card number and billing infrmatin- mst failed payments are a result f an incrrect billing address Click submit payment t bind this increase Once yu are dne editing yur schedule, click dne scheduling items t save yur changes If yu need t decrease yur plicy s ttal rented prductin equipment limit, please reference decreasing existing plicy limits Decreasing existing plicy limits If yu d like t decrease yur renewing plicy s limits, please reference renewing yur plicy Due t ur carrier s fraud preventin guidelines, plicyhlders are nt allwed t decrease their cverage midterm withut the apprval f ur supprt staff Please us at internetbusinessdivisin@heffins.cm t request a limit decrease and include the belw infrmatin: Yur current plicy number Yur plicy s cntact address (if different frm the address being used t make the request) Yur requested decrease cverage type and amunt If yu are remving scheduled equipment, include the scheduled equipment infrmatin as well The reasn fr the decrease We will typically will respnd within 1 business day and will nte the date f the request Filing a claim T initiate the claims prcess, first lg nt yur accunt s dashbard Under actins, click submit a claim Fill ut all f the requested infrmatin. Please nte the fllwing: Make sure t include a phne number at which a claims adjuster can reach yu- this will facilitate and expedite the claims prcess The prbable amunt f lss des nt have t be exact- an estimate will suffice fr this initial reprt. If yu d nt knw, include yur best guess If yur claim s circumstances invlve any illegal activity r the plice were invlved in any way, yu are required t btain and submit a cpy f the plice reprt befre clsing yur claim Be sure t lcate any receipts/prfs f purchase fr all equipment Once yu submit this claim frm, ne f ur supprt staff will review yur claim frm and submit it t the carrier, then send yu a submissin cnfirmatin The carrier will assign a claims adjuster t yur claim wh will cntact yu directly, typically within 1-2 business days. 18

19 Renewing yur plicy - T initiate yur renewal applicatin, lg nt yur accunt s dashbard - Once n yur dashbard, click n the blue highlighted link that states click here t renew. This will take yu t the renewal applicatin page that displays yur current limits - Owned Prductin Equipment: Add the ttal replacement cst f yur unscheduled equipment t the ttal replacement cst f yur scheduled equipment. This is yur ttal equipment value If yu wish t nly increase yur unscheduled equipment limit and nt yur scheduled equipment, prceed with the rest f the renewal applicatin T schedule equipment, prceed with yur applicatin t the qute page after yu ve made all necessary limit changes. Here, yu can adjust yur schedule - Rental Reimbursement: In the event that yu damage yur OWNED prductin equipment and need a shrt-term rental t avid interrupting yur prject, this prvides reimbursement fr the rental up t yur specified limit Yu can select any limit up t $30,000 - Ttal Rented Equipment Replacement Cst: This is the maximum amunt f equipment yu can rent at any given time. After yu bind yur plicy, yu ll have the ability t issue shrt-term increases t yur rented prductin equipment limit Yu can select any limit up t $1,000,000 - Prceed thrugh the prmpted Underwriting Infrmatin questins and click cntinue - Here, yu ll arrive at the Rental Huse Lss f Use (LOU) cverage page In the event that yu damage yur RENTED prductin equipment due t a cvered peril and the renter lses incme as a result, this will reimburse them fr their lst incme Cverage can be selected in $5,000 increments up t $25,000, but is nly available when an annual rented prductin equipment limit is included in yur renewal - Yu shuld end at the qute summary page. Verify each limit in yur renewal qute If yu need t edit any values in yur renewal, click edit items T bind yur renewal qute, click g t payment - Verify yur credit card number and billing infrmatin- mst failed payments are a result f an incrrect billing address - Click submit payment t bind yur renewal plicy Cancelling yur plicy Due t ur carrier s intent t prevent fraud, plicyhlders are nt allwed t cancel their plicy withut the apprval f ur supprt staff. If yu need t cancel yur plicy, please cntact ur supprt staff with the fllwing: Plicyhlder name and plicy number Plicy address Reasn fr cancellatin 19