Marketing Challenge! Lead Management Automation Systems
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1 Marketing Challenge! Lead Management Automation Systems 3:30 pm 4:45 pm Tuesday, May 4, 2010 Why lead automation? B2B marketers must manage demand to plug leaky sales funnels Source: October 4, 2006, Improving B2B Lead Management Forrester report 1
2 Our panel today A look at what makes marketing automation pay off: In higher quality leads Better sales relationships Challenge panelists to show how their customers address B2B marketing scenarios in innovative ways. Each panelist will describe how they see customers handle each challenge scenario. Other panelists can share perspectives on the challenge After the first round, open the discussion up to audience challenges and questions. Introductions Moderator: Laura Ramos, Vice President of Industry Marketing, Xerox Global Services, North America Panelists: Brian Kardon, Chief Marketing Officer, Eloqua Parker Trewin, Director of Marketing Communications, Genius.com Jon Miller, Vice President, Marketing, Marketo Kristin Hambelton, Sr. Director of Marketing, Neolane Inc. 2
3 Challenge #1 A large business services firm Territory-based sales pursuit is primary go-to-market strategy. Contracts are multi-year, multi-million dollar and account-based marketing has been key to achieving past success. What can your marketing automation solution offer the CMO of this firm to enable sales to increase cross-sell and upsell opportunities? And to reinforce the value of maintaining an ongoing services relationship with this firm? How does your technology help the CMO identify opportunities within accounts that can include as many as a dozen decision makers? Challenge #2 The wealth-management division of a large, national bank Offers investment and equity management services through professional advisors and independent brokers. Brokers want more branding and demand generation support from the bank Worry that the bank s online presence is threat. What can you offer the head of Wealth Management to empower these brokers to pursue new business more efficiently? While keeping their personal relationship and brand relevant? 3
4 Challenge #3 Marketing at midsize, high tech firm has collaborative working relationship with sales Salesforce.com user, satisfied with the firm s current sales management tools Feeling greater pressure to pump up the sales pipeline but is unconvinced that a marketing automation investment makes sense. What can your marketing automation solution will deliver real returns on this investment? And win converts among the sales organization? Challenge #4 SMB division of a global high-tech company, operating 20 countries Using services provider and sales automation, Web analytics, Web content management, and business analytics. Multi-million record customer database stitched together through several acquisitions and legacy systems. What can you do to help deliver more targeted messages to SMB prospects, develop the resulting demand, and right-channel qualified leads? While reinforcing relationships with current business buyers to markedly reduce churn? 4
5 Challenges from the Audience What demand management challenges do you experience? What questions do you have for our panelists? Resources B2B Marketing POSTs ( Posts on lead management automation vendors ( Pump Up Your Pipeline With Lead Management Automation ( Lead Management Market Overview Published! ( Industry analysts, etc. Forrester Research: B2B Lead Management Automation Market Overview, September 22, 2009 Forrester Research: Four Ways To Grade Lead Management Maturity, January 15, 2009 SiriusDecisions Research Brief - Lead Scoring: A Phased Approach ( 5
6 Resources Eloqua: It s All About Revenue blog Market Research about Marketing Automation and Lead Management Customers talk about their experience with Marketing Automation 8 Case Studies: Genius.com: Connected Marketer Blog: Connected Marketer Resources: Genius.com Products: Resources Marketo: Modern B2B Marketing Blog: Definitive Guide to Lead Nurturing: The New Revenue Engine: B2B Marketing Optimization Secrets: Definitive Guide to B2B Social Media: Neolane (all available at Show Me the Money: How B2B Marketers Can Defend Their Budgets Through Better Lead Management The CMO's Hot Potato - Implementing Enterprise Marketing Software Without Getting Burned Making the Business Case for Enterprise Marketing Software B2B Marketers - Don't Wait Another Minute To Get Started with Lead Nurturing Programs Don't Settle for a "Good Enough" B2B Lead Management Solution 6
7 Bloggers and Tweeters Laura Ramos blog - MarketingProfs blog - SiriusDecisions blog Sean Corcoran blog - IDC s Technology Marketing Blog - David Raab - Jep Capelstein - Brian Carroll - Ardath Albee - Mac McIntosh - Craig Rosenberg - Charlene Li - Social Media b2b multiple authors - Thank you! Laura Ramos: Kristin Hambelton: Brian Kardon: brian.kardon@eloqua.com Jon Miller: jon@marketo.com Parker Trewin: ptrewin@genius.com 7
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