+ Studies present Director-general Strategy & International affairs at Federal Public Service Social Security

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1 Profile Outlook At present, Tom Auwers holds a senior management position at the Belgian Federal Public Service of Social Security as director-general of Strategy and International Affairs. Being member of the board of directors, he is accountable for several key processes in the Belgian social security network: contract management of 16 Belgian social security agencies, representation of Belgian authorities at EU, OECD & UN level, closing multi- & bilateral social security agreements, leading international research programs on the future of the Belgian welfare state. Tom has been the Belgian EU coordinator of the Belgian EU 2010 presidency for social affairs. He has also been a crisis manager on specific request of the minister of social affairs. He has led organizations from 100 up to 500 people and managed budgets worth 160 million. Since 2003, Tom has been the program leader of all major change initiatives conducted in the FPS, starting with the BPR s installing the new organization of the FPS up to the cultural re-invention program called NoVo, worth a 10 million investment. Before taking up his management function, Tom has built up a track record in the area of change management, in particular in traditional administrative bureaucracies. He s been on the forefront of administrative reinvention in Belgium, more specifically as a performance management advisor to the Flemish minister of budgeting and as chief of staff of the Federal Minister of Civil Service and program leader of the Copernicus Reform in the federal government. Tom has proven being successful in taking up multiple management roles simultaneously within complex organizational environments. Being leader on innovative public management practices, he and his team have been rewarded with several European and Belgian awards. He is president of the Flemish public management association and holds several positions as a board member in the cultural sector.

2 + 1968, lives in Antwerp, BE +32 (0) Studies Ms of Organisational Psychology (K.U. Leuven) Ms of Management (PUB) (Vlerick School of Management, Ghent University) Ms of Internal Audit (Antwerp School of Management) 2003-present Director-general Strategy & International affairs at Federal Public Service Social Security (role) Program leader Cultural transformation of the Federal Public Service Social Security (crisis manager) Director-general Disabled Persons at the Federal Public Service Social Security Chief of staff Federal minister of civil service (Copernicus reform) during Verhofstadt I legislation 2000 Senior Consultant Strategic Change/Government at PricewaterhouseCoopers Advisor to the Flemish minister of Finance and Budgeting (performance management) during Vanden Brande legislation Scholar Public Management Centre of the Catholic University of Leuven ( ) Scholar Vlerick School of Management at Ghent University ( )

3 + Other occupations President of the Flemish Public Management Association (VVBB) Vice-president of the coordination committee of Crossroads bank of Social Security (KSZ) Member of the board of SIGeDIS vzw (Belgian career/pension database) Member of the board of Flanders Music Centre (MCV) Member of the board of Festival van Vlaanderen (Brussels-Europe) Member of the general assembly of Ancienne Belgique

4 Design and implementation of performance management Target group: 34 directorates-general Flemish administration, 150 agents Role: project manager Operational budget: 3 FTE during 4year-period Design and implementation of Copernicus reform Target group: all ministries of Belgian federal government, agents Role: contract manager & chief of staff Programme budget: K yearly (4years) Design and implementation of BPR programmes Target group: all DG s of FPS social security, 2000 agents (in 2003) Role: programme leader Programme budget: 1000 K Organisational turn-around of a directorate-general Target group: DG Disabled Persons, 500 agents Role: crisis manager Budget: 2 300K investment Operational budget: K Design and creation of a new strategy department Target group: FPS Social security DG Strategy/Social Policy, 110 agents agents Role: senior executive Operating budget: K (1 453 K operational budget) Design and implementation of a cultural transformation Target group: FPS Social security, 1300 agents Role: programme leader Programme budget: K Ambassadorship New World of Working Role: Consultant, Role model Target group: +50 public and private organisations, (social)media Coordination Belgian EU.2010 Presidency European Council Social Affairs Role: programme coordinator Target group: 4 social ministers, stakeholders in (intern)national social security network Programme budget: K

5 Creation of a new strategy department within the FPS having strong partnerships with the social security network, planning bureau and social partners Preferred partner to the minister of social affairs Belgian EU2010 presidency coordination for social affairs with all objectives met within budget Streamlining of the Belgian representation at EU platforms such as social protection committee, EPSCO, Administrative commission, DG E; at OECD level and UN First private cloud computing application in federal government Instalment of a contract cycle in the social security network: negotiation, monitoring & evaluation Implementation of portal and module Coming to Belgium explaining social rights and benefits for expats Implementation of e-leg: WFM system for legistic processes Establishment of bilateral agreements on combatting social fraud & error between BE and NL, FR, PL, BG. Establishment of a 5-Year research agenda on the future of social security engaging all top-level Belgian social security academics Publication of EU-indicators benchmarking Belgium to EU-15 Main contributor and final editor to the National Pension Conference Definition of overall change programme approach for cultural transformation of the FPS Coordinator of the programme management office Contract management of external service delivery contracts For a 1000 FTE workforce: implementation of teleworking, dynamic office, mobile computing & unified communications, team-based evaluation, 180 evaluation of management, record management Supervision of 18 BPR programmes Contract management of external service delivery contracts As a crisis manager: conflict resolution between different departments of the Directorate general Disabled Persons Implementation of a call center Implementation of a WFM: reduction of service delivery lead times form 13 months to 5 months Digitalisation of 1 mio records and reduction of archives Definition of overall Copernicus programme management approach Definition and management of the 5 major change programs Contract management of all external service contract Implementation of a performance management approach in 34 administrations Definition of a tailor-made methodology

6 + Public management Auwers, T. & Van Massenhove, F. (2008) NoVo: Cultuuromslag en Strategie-ontwikkeling in de FOD Sociale Zekerheid. Brussel, B.: Working paper (43 p.) Auwers, T. (2007) Eppur si mouve : Copernicus in perspectief. Antwerpen, B. : non-published Paper (33 p.) Bouckaert, G. & Auwers, T. (2000) Prestaties meten in de overheid. Brugge, B: Die Keure Bouckaert, G. & Auwers, T. (1999) De modernisering van de Vlaamse overheid. Brugge, B.: Die Keure Bouckaert, G., Van Reeth, W., Auwers, T, & Verhoest, K. (1997) Handboek Doelmatigheidsanalyse- prestaties begroten. Brussel, B: Ministerie van de Vlaamse Gemeenschap (271 p.) Bouckaert, G., Van Reeth, W., Auwers, T, & Verhoest, K. (1997) Werkboek Doelmatigheidsanalyse - prestaties begroten. Brussel, B: Ministerie van de Vlaamse Gemeenschap Bouckaert, G., Verhoest, K., Auwers, T, & Van Reeth, W., (1997) Het gebruik van de prestatiebegroting bij de planning en begroting, opvolging en evaluatie van beleid: enkele praktijkvoorbeelden. Leuven, B: VCOB Auwers, T. (1992) Kritische succesfactoren voor leidinggevende ambtenaren: een exploratieve literatuurstudie. Studie in opdracht van het ministerie van de Vlaamse Gemeenschap. Brussel, B: Administratie Vorming, Personeel en Organisatieontwikkeling (48 p.) + Governance Legrain, A. & Auwers, T. (2006) The principal-agent model and the network theory as framework for administrative procedures. Social Security in Belgium. Paper presented at the EGPA conference Public Manager under pressure: between politics, professionalism and civil society Milan, September 6-9 Legrain A., Auwers, T. & Ulens, W. (2006) Evaluer les résultats d une administration décentralisée dans le cadre d une relation contractualisée : le cas de la sécurité sociale en Belgique. Politiques et Management public, 24(2) (pp ) Legrain A., Ulens W., Larmuseau, H. & Auwers, T. (2006) Globaal syntheseverslag over de uitvoering van de eerste generatie van bestuursovereenkomsten. Brussel, B.: Working paper DGStrat n 3 (60 p.) Legrain, A. & Auwers, T. (2006) Soutien stratégique aux relations IPSS-Tutelle. Modèles d organisation. Brussel, B. : Rapport FOD Sociale Zekerheid (24 p.) Legrain A., Larmuseau, H. & Auwers, T. (2005) De bestuursovereenkomst: kansen en gevaren van een complexe omgeving. Belgisch Tijdschrift voor Sociale Zekerheid, 3 (pp )