3 _The company They are the absolute essentials: information and communication technologies (ICT) determine everyday corporate life. On the IT side, this involves computers, programs, networks, storage media, security and access systems, their optimal networking and perfect integration, while on the communication side there are multimedia functions such as Voice or Video over IP. Advanced technologies meshing telecommunications and information technologies are creating new, highly interesting possibilities: with telematics or ICT, for example, it is now possible to link telephone customer care services with databases, or traffic monitoring systems with the steering of traffic volume. In order to ensure the most requirements-focused utilization of the information and communication technologies available today, companies need competent and reliable partners. Experienced experts with branch know-how and in-depth technology expertise, who are also thoroughly conversant with markets and price issues. This bundled competence is the only way to make processes more efficient, reduce costs and boost competitive strength in a sustained manner. Since 2002, we have been successfully active as a vendor-independent specialist for networks and telematics in the business client area. We are the only provider headquartered in Ticino that is certified to ISO 9001/2000. Our name stands for a seasoned team with a core of experts drawing on many years of successful cooperation: highly qualified engineers, experienced integrators, planning professionals and technicians. Thanks to their perfect interaction, you can rely on efficient and innovative solutions scaled, tailored and always on the leading edge of technology. This bundling of know-how and resources, which is unique in South Switzerland, delivers short response times and the 24/7 availability of all specialists. We will optimize your communication processes and increase your communication and data security. Our main experience and competence focus areas are in the financial services sector, industrial clients, cantonal and municipal administration and SMEs. Our customer roster includes renowned banking institutions, pharmaceutical companies, hospitals, hotels and logistics services providers. Not only in Ticino, but also throughout the German speaking regions of Switzerland and Italy. Our location in close vicinity to the border and the A2 highway forms an ideal bridge between the north of Switzerland and Lombardy. Out wealth of experience in high-profile large scale projects including the sophisticated telematics systems for the Swiss tollways network documents our performance capabilities to top international standards. Competence and expertise that directly benefit our SME business clientele. Argonet. We look forward to hearing from you!
4 _Competence areas We will show you what is possible, and will implement the most expedient solution in close cooperation with your people. As a certified reseller and service partner of all leading providers and vendors, we have access to the entire range of up to the minute hardware and software offerings. Thanks to our independence, we can concentrate fully on your individual needs and wishes in all relevant decisions. As an ISO-certified company, we integrate quality management into the entire project handling process, giving meticulous attention to every detail. We guarantee our customers the attainment of agreed targets within a clearly defined time frame. Our organization and work processes are based on modern, efficient methods, such as systems engineering and professional project management. In this way, we ensure that competencies, tasks and targets are clearly defined and traceable for all participants at all times. We offer you most extensive customization levels possible: you choose those modules from our product and services matrix that you require to augment your inhouse competencies and resources. We will be pleased to consult you in this process. And if it should be expedient for your company, our offer will cover the entire life cycle of a solution. From the audit and planning to integration and maintenance, and all the way through to continuous optimization. Fielding four competence areas and five service modules, we are at your side as competent ICT partner. Based on our offerings, you can compile your specific performance profile perfectly attuned to your individual requirements. Module 1 Audit Module 2 Planning Module 3 Realization Module 4 Customer service Module 5 Operations Networks Security Remote Access IP Voice and Video The right Argonet for every individual need.
5 Networks Efficient and secure multimedia networks are the foundation of flexible and reliable communication, whether inside your company or outside, in your interactions with customers, partners and suppliers. Together with your people, we will develop a future-proof concept in the data, voice and video areas: from servers to desktops, from hardware to software, from data transmission via cable (glass fiber, copper) through to wireless communication (radio, laser), we will realize customized concepts meeting all individual requirements. Security Argonet security solutions shield your network against attacks and unauthorized access. We will compile an individual package for your specific needs, consisting of all the relevant technologies currently available on the market for preventing and detecting attacks (Intrusion Prevention and Detection, Firewalls, Anti-Virus). Our experts accompany you from the development of an effective security concept through to its implementation, maintenance and staff training. Remote Access Companies set up decentral offices, promote tele-work or integrate mobile staff and external service providers into their networks. The risk-free and individualized accessibility of internal data, independent of time and place, has become a competitive advantage, reducing costs while boosting productivity at the same time. Based on VPN IPSec or VPN SSL, we will provide you with future proof and customized solutions. IP Voice and Video The utilization of existing data networks for voice and video transmission (IP telephony and IP video) increases the flexibility of the tasks that can be managed on desktops and reduces costs. We ll show you what s possible.
6 _The service modules You decide in what project phases we will accompany you. Our five service modules offer you the freedom to find an individual solution tailored to your needs and resources. With the help of Argotrack, the current project status can be called up online at all times. In addition, we ensure extensive written documentation of all project phases.
7 _Service module 1: Audit _Systems check-up _Documentation _Requirements analysis _Basic concept _Project draft Service module 1: Audit Systems Check-up. Do your ICT systems meet all the essential requirements? Is it possible to optimize processes? Do your systems deliver the desired performance and efficiency? Are the necessary security requirements met? What needs to be done to ensure that your communication targets are attained reliably, now and also in future? Together with your people, our experts will analyze the situation. Harnessing leading edge methods (systems engineering) and trusted and tried project management techniques, we will find the best solution for you, with due consideration given to reliability and cost efficiency. The result is a detailed catalog of measures, structured according to urgency and stating the anticipated costs. In this way, you can orient your system to actual requirements, detect weak points and amend them in a future proof manner. Requirements analysis and basic concept. What technologies do you really need? Are leading edge technologies really called for, or would trusted and tried products do the job just as well? New products promise higher performance and lower costs. But not all new technologies actually meet the given individual requirements. Unnecessary complexity is a frequent risk here. We will tell you what will really get you ahead, and what not, and what the integration into your existing infrastructure could look like. Project draft. You have new ideas, but you don t have the time or the personnel resources to develop the concepts? We are at your service to further develop your ideas and will join forces with you to draw up your initial project draft. Documentation. Is your ICT system adequately documented, enabling you to restore system operations in the case of failure or the absence of the responsible member of staff? Inadequately documented ICT systems put your operating integrity at risk. And not only in the event of system failure, as incomplete documentation is frequently the cause of unauthorized or improper operation. We have the right experts and the instruments to document your systems, and will also provide regular updates if desired. In this way, you can always rely on having the all the necessary information at hand to take the right action in the event of a system failure.
8 _Service module 2: Planning _Project definition _Schedule _Specifications _Cost estimate _Evaluation of offers _Service module 3: Realization _Project management _Detailed project plan _Configuration and software development _System integration _Laboratory tests _Installation _Acceptance _Commissioning Service module 2: Planning ICT project definition. You don t have the staff or the time to define a project in all required details? Our experienced engineers and qualified experts will be happy to consult you on the targets, organization, resources, timeframes and costs of an ICT project. Specifications and cost estimate. You have ideas as to how the new demands made on your company s communication systems could be met, but you are not sure how they could be best implemented? We will draw up detailed specifications that you can pass on to your preferential suppliers. Evaluation of offers. Have you received offers that you have difficulty evaluating on your own? Cost estimates and specifications are often difficult to understand for the ICT layperson. You can trust our professionals. We will help you in making the decision for the best offer at hand. Service module 3: Realization Project management. Are you lacking a suitable project manager to assign an important ICT project to? Do you have a project manager, but lack the qualified support team to do the job? The in-depth experience, competence and professionality of our staff are the foundation of target oriented and flexible project management. We ensure that set targets are attained - on time and within the budget. Detailed project plan. Have all the functionalities been adequately specified that are required to attain project goals? We will provide you with a detailed project plan that not only describes the functions extensively, but also documents the necessary approaches and procedures to realizing the solution. This project plan is essential in order to attain the defined targets on time and within your budget. Configuration and software development. Do you need complex applications or special system configurations in order to meet your project goals? We develop tailored system configurations. If required, we will perform the development work ourselves, or coordinate the development of user interfaces or software modules in order to enhance the performance of your solution. System integration. Does your solution envisage an integrated, heterogeneous system environment? Today, highly specialized manufacturers are offering innovative, reliable and mature technologies. We guarantee the perfect integration of these sophisticated products into a customized ICT system that is tailored to your requirements. Thanks to our indepth knowledge of all relevant systems, the exclusive utilization of certified products, and the meticulous implementation of specifications, we are able to guarantee the smooth functioning of the systems we integrate.
9 _Service module 4: Customer service _Preventive maintenance _Reactive maintenance _24 hour service _Experts on demand Laboratory tests. Would you like to test a solution first in the lab? We have an extremely well equipped laboratory enabling you to test your solutions before their deployment. This not only spells time savings: in the laboratory, you can simulate various application environments, as well as monitor and verify product compatibility. Our tests are your guarantee of smooth commissioning and operations. Installation. Have you considered all the details in the installation of your new systems? Naturally, we will also install your new ICT systems. But prior to professional installation, we will consult with you to ascertain whether all the relevant details have been considered. After all, re-working and follow-up adjustments cost time and money. Acceptance. Have you envisaged functional testing before commissioning? Together with your people we will define the various functional tests, ensuring stringent verification of project target attainment. Commissioning. All systems go for commissioning? Commissioning is the most important project phase it can mean success or failure. In this phase, all our professionals following a binding plan regulating all the relevant processes down to the smallest details. Our teams comprise experts commanding a wide range of specialist know-how and guarantee a smooth start-up, also under challenging conditions. The risks of this project phase are minimized by the deployment of proprietary instruments as well as tried and tested sequences and documentation. Service module 4: Customer service Preventive maintenance. Would you like to minimize fault risks as far as possible? We provide reliable maintenance service for your networks and security systems. With regards to prevention, customer service and consulting take top priority. In this way, your systems are always abreast of the latest technology developments, while fault risks are reduced in advance. If desired, we will monitor your system around the clock on site or via remote access. Reactive maintenance. Do you need to be up and running as quickly as possible in the event of system failure? Our specialists are at hand 24/7 for your entire ICT infrastructure, regardless of whether the systems were realized by our company or sourced elsewhere. Thanks to leading edge instruments and the decades of experience our professionals command, we guarantee that your system s full functional integrity will be restored in the shortest period of time possible. Also via remote access, if desired: with Argomonster, we will monitor and steer your system from a remote location. A decisive advantage in any case is our ability to replace any faulty or defective hardware components within the shortest period of time. Thanks to our comprehensively stocked warehouse at headquarters, waiting periods are a thing of the past. A full range of key spare parts and equipment components is immediately at hand. Deploying our proprietary instruments, we provide you with all relevant information in realtime in the event of repair and maintenance work. Experts when you need them with guaranteed response time. You need a professional? Immediately? No problem.
10 _Service module 5: Operations _Outsourcing _Outtasking _Managed Services Service module 5: Operations ICT Outsourcing. Do you want to concentrate your resources on your core business? We will guarantee the operative administration of your ICT systems, in their entirety, or sub-systems, at attractive prices. In this way, you can concentrate your valuable resources entirely on your core competencies, enabling you to reduce operating costs, boost efficiency and retain flexibility. ICT Outtasking. Are there tasks in the ICT area you do not cover or no longer wish to handle in-house? We will provide you with the necessary professionals who will reliably perform all of the tasks you chose to assign. ICT Managed Services. Instead of investing in systems and their administration and maintenance, why not buy in communication and security functionalities as high-quality service packages? We offer you all inclusive management with a performance range tailored precisely to your requirements: _ Security: Firewall, antivirus and additional telematic security controls _ Secure remote access to your corporate data: VPN IPsec und VPN ssl _ Server and client, customer service and user support, administration of requirements and your supplier contacts _ Telephony
11 _Management Every assignment is an individual task, requiring an individual solution. This approach determines our performance at all times. Innovation has to benefit our customers in a tangible way. Our focus is on developing tailored solutions delivering sustained benefits. Raffaele Gelpi Founding member and executive manager of Argonet SA Degree in electrical engineering (Dipl. El.-Ing. ETHZ) Diploma in business administration (Dipl. NDS ETHZ) Gilberto Rodoni Founding member and technical management Argonet SA Degree in electrical engineering (Dipl. El.-Ing. ETHZ)
12 We look forward to hearing from you. ARGONET SA // centro Monda 3 / ala Munda / ch_6528 Camorino / t +41 (0) / f +41 (0) / /
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