Southern Polytechnic State University. Business Administration Department School of Engineering Technology & Business Administration

Transcription

1 Southern Polytechnic State University Business Administration Department School of Engineering Technology & Business Administration MGNT 6010 Management of Information Technology Dr. Max M. North Instructor: Dr. Max M. North, Professor of MIS Office: J337 Addresses: Office Phone: Cell Phone: Website: fac-web.spsu.edu/business/max Catalog Course Description: A comprehensive study of the concepts and issues involved in managing information technology within organizations. Includes focus on information technologies, acquiring and applying information technologies and systems, and their utilization in managing and decision-making activities. Textbook and Resources: The required main text for the course is the following. Managing Information Technology, 6/E Carol V Brown Daniel W. DeHayes Jeffrey A. Hoffer Wainright E. Martin William C Perkins ISBN-10: ISBN-13: Publisher: Prentice Hall Copyright: 2009

2 Selected Major Resources: Journals: Journal of Management Information Systems Journal of Management Systems Journal of Information Systems Management MIS Quarterly Communications of the Association for Computing Machinery (ACM) Web Sites: AIS World ACM IEEE Note: Additional resources may be posted on the class web site. Course Learning Outcomes: Upon completion of this course, students will be able to: 1. Describe and identify strategic, management, and Information Technology (IT). 2. Define and evaluate an organization s IT infrastructure to assess readiness for technological innovation. 3. Classify and relate technological trends and developments to a particular system or cultural environment. 4. Understand, differentiate, and adapt IT development processes, risks, and tradeoffs. 5. Articulate and state management of information techniques to the delivery of services to the user community. Program Outcomes and Level of Mastery related to this course: A. Apply critical thinking to the research, analysis and resolution of complex business problems. Advanced. B. Demonstrate an ability to lead. Advanced. C. Manage in a dynamic environment. Intermediate. D. Demonstrate effective communication skills. Advanced. E. Recognize ethical, legal, and social considerations in complex business situations. Advanced. Table of Contents:

3 Chapter 1, Managing IT in an e-world Case Study 1, Midsouth Chamber of Commerce (A): The Role of the Operating Manager in Information Systems Part I, Information Technology Chapter 2, Computer Hardware Chapter 3, Computer Software Chapter 4, Telecommunications and Networking Chapter 5, The Data Resource Case Study I-1, IMT Custom Machine Company, Inc.: Selection of an Information Technology Platform Case Study I-2, VoIP2.biz: Strategic Steps for a VoIP Supplier Case Study I-3, VoIP Adoption at Butler University Case Study I-4, Data Governance at InsuraCorp Case Study I-5, Midsouth Chamber of Commerce (B): Cleaning Up an IS Debacle Part II, Applying Information Technology Chapter 6, Enterprise Systems Chapter 7, Managerial Support Systems Chapter 8, E-Business Systems Case Study II-1, Vendor-Managed Inventory at NIBCO Case Study II-2,The Challenges of Local System Design for Multinationals: The MaxFli Sales Force Automation System at BAT Case Study II-3, Real-Time Business Intelligence at Continental Airlines Case Study II-4, The Cliptomania Web Store Case Study II-5, Mezzia, Inc.: Deciding Which IT Company to Join Part III, Acquiring Information Systems Chapter 9, Basic Systems Concepts and Tools Chapter 10, Methodologies for Custom Software Development Chapter 11, Methodologies for Purchased Software Packages Chapter 12, IT Project Management Chapter 13, Supporting Computer Users Case Study III-1, Managing a Systems Development Project at Consumer and Industrial Products Case Study III-2, Development of an Interorganizational System at Zeus Case Study III-3, Make-or-Buy Decision at Baxter Manufacturing Company Case Study III-4, ERP Purchase Decision at Benton Manufacturing Company Case Study III-5, The Kuali Financial System: An Open Source Project Case Study III-6, Naval Surface Warfare Center, Crane Division: Implementing Business Process Reengineering Recommendations

4 Case Study III-7, NIBCO s Big Bang : An SAP Implementation Case Study III-8, BAT-Taiwan: Implementing SAP for a Strategic Transition Case Study III-9, A Troubled Project at Modern Materials Part IV, The Information Management System Chapter 14, Planning Information Systems Resources Chapter 15, Leading the Information Systems Function Chapter 16, Information Security Chapter 17, Legal, Ethical, and Social Issues Case Study IV-1, The Clarion School for Boys Milwaukee Division: Developing an Information Systems Plan Case Study IV-2, Teletron, Inc.: Using Information Technology to Transform a Company Case Study IV-3, Fast Track IT Integration for the Sallie Mae Merger Case Study IV-4, IT Infrastructure Outsourcing at Schaeffer (A): The Outsourcing Decision Case Study IV-5, IT Infrastructure Outsourcing at Schaeffer (B): Managing the Outsourcing Contract Case Study IV-6, Systems Support for a New Baxter Manufacturing Company Plant in Mexico Case Study IV-7, BAT-APSS: Shared Services at a Multinational Firm Case Study IV-8, Mary Morrison s Ethical Dilemma Case Study IV-9, A Security Breach on the Indiana University Computer Network Testing Policy: Quiz management (pop quizzes vs. scheduled, etc.) is at the discretion of the instructor. Major exams are scheduled to be given in the weeks indicated on the Timetable in this syllabus. An unexcused absence from an exam will result in a grade of zero for that exam. Excused absences require documentation in the form of doctor's notes, etc. Exams will cover material up to the exam date. Exams cover the textbook material, handouts, assigned articles, in-class lectures, in-class exercises, and homework/project assignments. Technical Issues with Tests on the GaVIEW- If you encounter any technical issues with GaVIEW- during the time you are taking any test, you are required to contact me immediately either via or phone. If you fail to do so, I will not be able to assess the situation and assist you. Make-up Work and Test Policy: Late work is not accepted. No make-up tests are given. If an emergency arises, and an absence is excused, then the weight of the last test may be increased to replace a missed test. Documentation for an emergency absence is REQUIRED. The lowest assignment grade may be dropped, in order to allow for emergencies. Attendance Policy:

5 Regular class attendance is required and expected (counts for 20 points). Documentation for an emergency absence is REQUIRED. If an emergency arises, information to In addition, attendance will be checked for administrative purposes, and students should not expect extra help or consideration from the instructor if evidence shows that absences were avoidable. Please note that this course is a hybrid course (partially online) via Vista. Withdrawal Policy: The last day to withdrawal without academic penalty will be announced. Ceasing to engage or oral notice thereof DOES NOT constitute official withdrawal and will result in the rendering of a grade of F for the class. Students wishing to withdraw after the scheduled change period (add/drop) must contact the Registrar s Office. Enrollment Policy: Only those students who are enrolled in the class may receive lectures, receive assignments, take quizzes and tests, and receive a grade in the class. If a student is administratively withdrawn from this course, they will not be permitted to engage nor will they receive any grade for the class. Tentative Course Schedule: (Subject to change) Learning Module/ Meeting Days Module One January 21 Module Two February 4 Module Three February 18 Module Four March 3 Topic and Activities - Overview of the Management Information Technology - Topic: Chapter 1- Managing IT in an e-world - Topic: Chapter 2- Computer Hardware - Orientation and Planning for the semester - MIT Case Study/Research Article Discussion - Partially online class via GaVIEW- - Topic: Chapter 3- Computer Software - Topic: Chapter 4- Telecommunications and Networking - Quiz/Exercise N/A - MIT Case Study/Research Article Discussion - Partially online class via GaVIEW- - First Test Covers Chapters 1, 2, 3, and 4 - Fully Online Check GaVIEW- - Topic: Chapter 5- The Data Resource - Topic: Chapter 6- Enterprise Systems - Quiz/Exercise N/A - MIT Case Study/Research Article Presentation Last names start with the letters A, or B - Presentation on February 18 No EXCEPTION - Partially online class via GaVIEW- - Topic: Chapter 7- Managerial Support Systems - Topic: Chapter 8- E-Business Systems - Quiz/Exercise N/A - MIT Case Study/Research Article Presentation Last names start with the letters C, or D - Presentation on March 3 No EXCEPTION - Partially online class via GaVIEW-

6 Module Five March 17 Module Six March 31 Module Seven April 14 Module Eight April 28 - Second Test Covers Chapters 5 and 6 - Fully Online - Check GaVIEW- - Topic: Chapter 9- Basic Systems Concepts and Tools - Topic: Chapter 10- Methodologies for Custom Software Development - Topic: Chapter 11- Methodologies for Purchased Software Packages - Quiz/Exercise N/A - MIT Case Study/Research Article Presentation Last names start with the letters E, F, G, H, I, or J, - Presentation on March 17 No EXCEPTION - Partially online class via GaVIEW- - Topic: Chapter 12- IT Project Management - Topic: Chapter 13- Supporting Computer Users (brief version) Note: Chapter 14 is not covered. - Topic: Chapter 15- Leading the Information Systems Function (brief version) - Quiz/Exercise N/A - MIT Case Study/Research Article Presentation Last name starts with the letters K, L, or M - Presentation on March 31 No EXCEPTION N, O, or P - Presentation on March 31 No EXCEPTION - Partially online class via GaVIEW- - Third Test Covers Chapters 7, 8, 9, 10, 11, and 12 - Fully Online - Check GaVIEW- - Topic: Chapter 16- Information Security (brief version) - Topic: Chapter 17- Legal, Ethical, and Social Issues (brief version) - Quiz/Exercise N/A - MIT Case Study/Research Article Presentation Last name starts with the letters Q, R, S, or T - Presentation on April 14 No EXCEPTION U, V, W, X, Y, or Z - Presentation on April 14 No EXCEPTION - Partially online class via GaVIEW- - Fourth Test Covers Chapters 1, 2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12, and brief vers Fully Online - Check GaVIEW- To some extent, the main text is intended as both a tutorial guide and a reference. Certainly, most of the course material is presented in the order and manner of the main text, and selected examples and exercises from the main text are used in the course. However, some of the course material is presented in a manner somewhat independent of the main text. In any case, the student is expected to supplement the content materials with self-directed readings from the main text, as necessary on an individual basis. It should be emphasized that the TOPIC OUTLINE IS TENTATIVE, and is given only to provide an idea of the nature of the course. Of course, if time problems develop, then some of the topics might not be covered in detail. Requirements: The course requires responsible study habits that include approximately ten (10) hours per week study time outside of class for the average student. Moreover, due to the accumulative nature of the material, the course requires a uniform effort throughout the semester.

7 Class Format: Class meetings will include lectures, discussion, in-class examples/exercises and presentations. Class participation is expected and is measured through the participation grade. Attendance during group project presentations is mandatory. This course is hybrid via Vista. Online Guidelines All the online activities for online sessions will be posted on the GaVIEW- main page. You are also required to check announcements often and follow the instructions to obtain full credit for your online course. All submitted assignments must be on time. Please do not submit older assignments (ones past the deadline) using the current assignment tool. In another words, all responses must match up with the questions (and instructions) of a particular assignment. If you submit older assignment via the current assignment tool, you will receive a grade of "0 - Zero". Please do not send any assignments via the attachment option using GaVIEW- . You will receive no grade for these assignments. Please use the Assignment Tool to submit your assignments. If you have any problems with the assignment tool, please contact the Online Support Center at: If you encounter any technical issues with GaVIEW- during the time you are taking any test, you are required to contact me immediately either via or phone. If you fail to do so, I will not be able to assess the situation and assist you. Assignments: All assignments must be submitted on time. Late assignments, except for extreme circumstances and explicit approval by the instructor, will not be accepted. Please plan your time to account for course assignments well in advance of their due date. Assignments are listed on each learning module with the appropriate instructions and due dates. Important Note: All submitted assignments must be originally written by individual student. All the assignments may be submitted for originality to Turnitin.com and may be graded based on the similarity percentage report. Additional information will be provided via Announcement tool. Please carefully read sections on Dishonesty/Cheating and Plagiarism and Collaboration on Assignments and other activities. MIT Case Study and Research Articles: At the end or within the each chapter are case studies based on a real-world organization. These cases help students synthesize chapter concepts and apply this new knowledge to concrete problems and scenarios. The purpose of the research articles is to familiarize the students on technology emerging since the publication of any written texts. Students will be expected to research and prepare a summary analysis of MIT articles. Students are required to select only one case study. Students are also required to use three or more articles and incorporate them into their case

8 study analysis summary. The primary and official resource for the professional articles is the ACM = Important Note: The research project presentation must be originally created by individual student. Professional Activities / Extra Credit: To remain current in management and related sciences, students must have an ongoing commitment to participate in professional activities. These activities offer opportunities to network with professionals and other students, participate in meetings, listen to exciting presentations, and learn about new trends in management and the related sciences. To provide incentives for professional activities, students will be able to earn up to four points of extra credit per semester. The earned points will be added to the student's final average. To obtain the extra credit, students must complete the following steps: 1. Attend an approved professional activity. 2. Type a one-page summary of the activity/presentation. Assessment Details: Note: Check GaVIEW- for updated version. Categories Comment Due Date Points Quizzes/Exercises via GaVIEW- 10 quizzes/exercises, TBA- 10 questions each, Individual Note: This category is not available 20 minutes time, due dates on GaVIEW- this semester. Quizzes can be taken Check with your instructor. multiple times until the Assignments/Home Works via GaVIEW- MIT Case and Major Study Presentation with related ACM article, and PowerPoint via GaVIEW- *Note 1: Regular class attendance individual due dates. All assignments/homeworks are combined into one. It includes 10 sections, Due close to the end of the semester, Can be visited multiple times until the due date, A copy of the completed assignments/homeworks must be submitted via GaVIEW- on the due date, close to the end of the semester. No attached files please! Just text is accepted. Case and Major studies are combined together, Students need to use several related ACM articles with this presentation, Graduate students must use TBA- Close to the end of the semester TBA- Close to the end of the semester 50 50*

9 is required and counts for 20 points out of 50 points in this category. *Note 2: Presentation dates are announced at the beginning of the semester and there will be no partial credit for any missed presentation. First Test online via GaVIEW- Second Test online via GaVIEW- Third Test online via GaVIEW- Fourth Test Comprehensive online via GaVIEW- at least three ACM articles with their presentations, A copy of the PowerPoint presentation is due close to the end of the semester via GaVIEW- drop box on due date multiple-choice and true/false questions, minutes, Online test via GaVIEW multiple-choice and true/false questions, minutes, Online test via GaVIEW multiple-choice and true/false questions, minutes, Online test via GaVIEW- 100 multiple-choice and true/false questions, minutes, Online test via GaVIEW- TBA 100 TBA 100 TBA 100 TBA 100 TOTAL POINTS 500 Quick Calculation: You may calculate your final grade by dividing your Total Points by 5. For example, 450/5 would be equal to 90 which is an A. Last Test: All students must take the last test, which is comprehensive in nature and given at the end of the semester. Grade Evaluation: Grade Percentage Point System A 90% - 100% B 80% - 89% C 70% - 79% D 60% - 69% F 59% or below Dishonesty/Cheating:

10 Students should be familiar with Southern Polytechnic's policies on academic dishonesty, disciplinary procedures, and appeals process. Any student who is found, or reported, cheating or exercising any form of dishonesty will receive an automatic F grade in the course. Such student(s) will also be subject to summarily disciplinary action in accordance with the University and School of Engineering Technologies & Management policies. Plagiarism and Collaboration on Assignments: Students are expected to complete all assignments and projects without assistance from others, except for those assignments and projects that are to be completed using a team approach. For the latter, the team members are expected to complete the assignment and projects without assistance from others. However, it is unreasonable to expect that students will complete the assignments and/or projects in complete isolation from instructors and other students. The purpose of the remainder of this note is to give some guidance about the areas in which it is appropriate for students to discuss assignments and/or projects with instructors or other students. Violating these guidelines may be interpreted as a violation of the KSU policies and regulations on academic honesty. The term plagiarism describes an attempt by a person to claim work as one's own which has been copied from another person, whether that other person knows about it or not. In addition, copying responses directly from the textbook or other resources is considered plagiarism. Plagiarism is simply not allowed. The term collaboration describes an attempt by a person to work together with others, especially in an intellectual endeavor. Working together does not mean that one person does the work and another person just copies it! Collaboration is allowed on the assignments and/or projects by instructor s permission only. If students collaborate with others, then the students are expected to include documentation of the nature and source(s) of the collaboration with the submission of the assignments. Procedure for turning in assignments and other required tasks. All the assignments and required tasks in this course may be subject to originality check via Turnitin.com. Additional information will be provided via Announcements. Please carefully read the following statement. Students agree that by taking this course all required assignments and tasks may be subject to submission for textual similarity review to Turnitin.com for the detection of plagiarism. All submitted assignments and tasks will be included as source documents in the Turnitin.com reference database solely for the purpose of detecting plagiarism of such papers. Use of the Turnitin.com service is subject to the Terms and Conditions of Use posted on the Turnitin.com site. If you suspect that your work is being misused by another student (e.g., one of your assignments disappeared), then report this immediately to the instructor to protect

11 yourself against a charge of allowing plagiarism. Any student needing clarification as to whether or not they may have violated these guidelines should seek the advice of the instructor. Academic Integrity and Honesty Statement: In any academic community, certain standards and ethical behavior are required to ensure the unhindered pursuit of knowledge and the free exchange of ideas. Academic honesty means that you respect the right of other individuals to express their views and opinions, and that you, as a student, do not engage in plagiarism, cheating, illegal access, misuse or destruction of college property, or falsification of college records or academic work. Frequently students will be provided with take-home assignments and exercises. It is the student s responsibility to ensure they fully understand to what extent they may collaborate or discuss content with other students. No exam work may be performed with the assistance of others or outside material unless specifically instructed as permissible. If an exam or assignment is designated no outside assistance this includes, but is not limited to, peers, books, publications, the Internet and the WWW. If a student is instructed to provide citations for sources, proper use of citation support is expected. Additional information can be found at the following locations E-Research Book: An electronic research book showing students how to build skills for research is provided at the following link: Click Run for both prompted windows to activate it. This is a concise how-to-do book of research with extensive notes from the lead author s professional and personal experiences. APA Documenting Examples: The APA (American Psychological Association) Publishing Manual format is used for this course. When any portion of another author's work is used, whether it be from a course textbook or outside work, including the World Wide Web, in whole, in part, or paraphrased, that work must be cited. Proper citation formats are provided on the reverse of this document. Failure to do so can result in Academic Misconduct Proceedings. There are two components to a proper citation: the text citation and the reference or endnote. The text citation will usually consist of the author's or authors' last name(s) and the year of the publication. The endnote citation will read as follows: Books (Author. Date. Book Title. Publication Data.)

12 A reference for a single-author book: North, M. M. (1996). Virtual reality technology. New York: Best Press. A reference for a multi-author book: North, M. M. & Blade, R. A. (1998). How to build skills for research. Colorado Springs: IPI Press. Journals and Conference Proceedings (Author. Date. Article Title. Journal Title. Publication Data.) Journal Reference: Kelly, F. G. (1997). Networking made efficient. Journal of Computer Networking. 45(3), (Here is an article in Volume 45, Issue 3, spanning pages 54-61) Conference Proceeding: Vanner, F. D. (1996). A survey of medical issues using virtual reality. Proceedings of the Virtual Reality Medical Technology Nice, France. World Wide Web (from (Author. Date. Page Title. Publishing Information. Retrieval Date. WWW URL) Entire site no specific page Kidspsych is a wonderful interactive Web site for children ( No reference entry is needed. Citing Specific Documents on a Web Site: American Psychological Association. (1995, September 15). APA public policy action alert: Legislation would affect grant recipients [Announcement]. Washington, DC: Author. Retrieved January 25, 1996, from the World Wide Web: An independent document (no author identified): 1 Electronic reference formats recommended by the American Psychological Association. (2000, August 22). Washington, DC: American Psychological

13 Association. Retrieved August 29, 2000, from the World Wide Web: If the primary author is not available for the body citation, the first key word is to be used (Electronic, 2000). Students with Disabilities: Students with disabilities who believe that they may need accommodations in this class are encouraged to contact the counselor working with disabilities at (678) as soon as possible to better ensure that such accommodations are implemented in a timely fashion. Student Evaluation of Course: A standard questionnaire will be administered during the last two weeks of the semester in all classes. Additional questions developed by the college or instructor(s) may be included as well. It is important that each student provide meaningful feedback to the instructor(s) so that changes can be made in the course to continually improve its effectiveness. We value student feedback about the course, our teaching styles, and course materials, so as to improve our teaching and your learning. At a minimum, the following two questions will be asked: 1) Identify the aspects of the course that most contributed to your learning (include examples of specific materials, exercises and/or the faculty member's approach to teaching and mentoring), and 2) Identify the aspects of the course, if any, that might be improved (include examples of specific materials, exercises and/or the faculty member's approach to teaching and mentoring). Brief Biography of Dr. Max North: Dr. Max North is a Professor of Management Information Systems and Director of Visualization & Simulation Research Center. Dr. North has been teaching, conducting research and providing community service for Computer Science and Information Systems departments at higher education institutions for more than twenty five years. Dr. North holds an associate degree in Accounting, a bachelor s degree in Economic Management, a master s degree in Computer Science with a concentration in Management Information Systems and a doctorate degree in Psychology with concentration in Cognitive and Behavior sciences. Dr. North has been successfully involved in the research of human-computer interaction and has pioneered several applications in virtual reality technology. Additionally, Dr. North has two published books and several book chapters; and a number of technical referred scholarly articles. Dr. North has served as principal/co-principal investigator on a number of research grants sponsored by the Boeing Company, the U.S. Army Research Laboratory, the National Science Foundation, and National Security Agency. Dr. North's major contribution to the scientific community is his discovery and continuous research activities in the innovative area of virtual reality technology, which has received international attention and coverage in the scientific community and the popular media.