Medical Assisting. CIP Code: McCann Technical School 70 Hodges Cross Road North Adams, MA 01247

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1 CIP Code: McCann Technical School 70 Hodges Cross Road North Adams, MA Terry LeClair, MA, AS Program Coordinator/ Instructor February 9,

2 Program Philosophy The educational philosophy of McCann Technical School is to create a learning organization of school and community leaders, teachers, parents, and students that sustains a culture of continuous improvement through the use of student assessment and program evaluation. School community members will create a learning environment that motivates and actively engages all students in mastering rigorous academic and technical curricula. Accept nothing less than accountable, high quality academic and technical student performance. Actively participate in professional development activities that advance professional and organizational goals, develop educational leadership, and honor accomplishments. Provide academic and career/technical education that is aligned to state and national standards and relevant to business and industry. Strengthen partnerships and alliances with business, industry, and higher education. The goal of the Program at McCann Technical School is to prepare entry-level medical assistants in the cognitive (knowledge), psychomotor (skill). and affective (behaviors) learning domains. Program Description Assistants are allied health professionals who work in physician s offices or health care facilities performing both business administration and clinical medical office skills. Business aspects of the program of instruction include correspondence, medical records management, insurance coding and billing, appointment scheduling, and medical transcription. Clinical aspects of study include preparation of the patient for and assisting with the physical examination and treatment, measurement of vital signs, patient education, preparation and administration of medication, performing laboratory testing and procedures including blood drawing, spirometry, and performing electrocardiography. The program is accredited by New England Association of Schools and Colleges (NEASC) and the Commission on Accreditation of Allied Health Education Programs (CAAHEP) ( upon the recommendation of the Education Review Board (MAERB). Commission on Accreditation of Allied Health Education Programs 1361 Park Street Clearwater, FL McCann graduates are eligible for the National AAMA Certification Examination. Students who successfully complete the Program and certification may receive 32 credits toward and Associate Degree in Health Science from Berkshire Community College. 2

3 Program Syllabus The program begins in September with graduation in early June. The program has a fall and spring semester. The theoretical portion of the fall semester includes medical assisting I, medical terminology, anatomy and physiology, medical social science (microbiology, pharmacology, occupational relations, CPR and first responder),document processing for microcomputers, medical office administration I, and computer applications I. The spring semester includes medical assisting II, medical office administration II, computer applications II, and law, ethics, and bioethics. Students will also complete a supervised 240 hour externship/practicum before graduation. There is no remuneration for the externship. The McCann Technical School program is accredited by the Commission on Accreditation of Allied Health Education Programs ( upon the recommendation of the Education Review Board (MAERB) Commission on Accreditation of Allied Health Education Programs 1361 Park Street Clearwater, FL In compliance with the standards set forth by the Commission on Accreditation of Allied Health Educational Programs (CAAHEP). McCann focuses on the Outcome Based Assessment tools for each student. Resource assessment tools include employer surveys, graduate surveys, job placement, and national certification achievement results. The results are reported annually. The Education Review Board has revised the Educational Competencies for the Assistant bringing competencies into agreement with the entry-level skills of a medical assistant. These competencies are identified in the 2008 Standards and Guidelines for Educational Programs. The 2008 Standards identify 128 tasks as entry level competencies, determined through an occupational analysis. The 2008 Standards also identifies 5 academic subject areas that include 11 content pathways that incorporate the cognitive knowledge in performance of the psychomotor and affective domains of an entry-level medical assistant. The individual course syllabi are as follows: 3

4 MA101 ANATOMY & PHYSIOLOGY 3 Credits Fall Semester INSTRUCTOR: Terry LeClair, MA METHODOLOGY: LECTURE AND DEMONSTRATION COURSE DESCRIPTION: This course is designed to provide accurate information about the structure and function of the human body. It is planned for the student who is pursuing career in allied health fields with a minimal background in the physical and biological sciences. TEXTS: HOLE S ESSENTIALS OF HUMAN ANATOMY & PHYSIOLOGY, 10 th Edition, Shier, Butler, & Lewis, WCB/McGraw-Hill, THE LANGUAGE OF MEDICINE, 9 th edition, Chabner, Saunder/Elsevier, COURSE OBJECTIVES: 1. Demonstrate knowledge of the structure and function of the human body. 2. Describe the levels of organization of the human body: atom, molecule, macromolecule, cell, tissue, organ, organ system, and organism. 3. Describe the relationship between chemistry and physiology. 4. The student will demonstrate (psychomotor) proficiency in the clinical skills of an entry-level medical assistant. 5. The student will demonstrate (cognitive) knowledge of the didactic learning of an entry-level medical assistant. 6. The student will demonstrate (affective) personal behaviors consistent with the expectations of the profession and employer of an entry-level medical assistant. COURSE CONTENT: Intro to Anatomy & Physiology Chapter 1: pp1-21 The Chemical Basis of Life Chapter 2: pp30-48 Cells Chapter 3: pp Cellular Metabolism Chapter 4: pp74-90 Tissues Chapter 5: pp Skin and Integumentary System Chapter 6:pp Skeletal System Chapter 7: pp Muscular System Chapter 8: pp Digestive System Chapter 15:pp Respiratory System Chapter 16: pp

5 Cardiovascular System Chapter 13: pp Reproductive System Chapter 19: pp Lymphatic System/Immunity Chapter 14: pp Blood Chapter 12: pp Nervous System: Chapter 9: pp Special Senses: The Eye and Ear Chapter 10: pp Urinary System: Chapter 17: pp Endocrine System Chapter 11: pp OUTCOMES MEASUREMENT: Grades will be based on the following factors. Exams including final exam 50% Homework & Quizzes 40% Class participation/attendance 10% Passing grade for the course is 76 SPECIAL INSTRUCTIONS: Exams will be announced, usually at the end of each chapter Quizzes may be unannounced and occur at anytime Students will have 1 week to make up exams and quizzes. Homework assignments will be announced and will be due as instructed Late assignments will lose 5 points each day. ATTENDANCE: Attendance at all classes is mandatory. 5

6 MA 105 DOCUMENT PROCESSING FOR MICROCOMPUTERS CREDITS: INSTRUCTOR: 3 Credits Tammy Clark, CMA METHODOLOGY: Lecture with Demonstration COURSE DESCRIPTION: The purpose of this course is to introduce the student to basic keyboarding and word processing skills. The course will help the student develop keyboarding technique, accuracy and speed. Word processing applications include formatting letters and envelopes, tables, reports, business and medical forms, and memorandums. TEXT: LEARNING KEYBOARDING & WORD PROCESSING WITH MICROSOFT WORD 2000, Cynthia Belis and Shirley Dembo, DDC Publishing, 2000 COURSE OBJECTIVES. ADMINISTRATIVE PROCEDURES FOR MEDICAL ASSISTING, Booth, et al.; McGraw Hill Demonstrate knowledge of Windows XP using menus, toolbars, and Open Office. 2. Develop keyboard technique, speed and accuracy through keyboarding practice drills using the touch typing method 3. Demonstrate ability to create documents using word processing software. 4. Demonstrate ability to edit documents using word processing software. 5. Demonstrate ability to proofread and print documents. 6. Demonstrate ability to format business letters and envelopes, reports, medical and business forms, memorandums and tables. 7. The student will demonstrate (psychomotor) proficiency in the clinical skills of an entry-level medical assistant. 8. The student will demonstrate (cognitive) knowledge of the didactic learning of an entry-level medical assistant. 9. The student will demonstrate (affective) personal behaviors consistent with the expectations of the profession and employer of an entry-level medical assistant. 6

7 COURSE CONTENT: Time will be used to develop speed and accuracy. Additional drill work in the skillbuilding lessons will be assigned. 1 and 3-minute timed tests will be given. Week 1 Week 2 Week 3 Week 4 Week 5 Week 6 Week 7 Week 8 Week 9 Introduction to Windows Operating System and Word 2000, Home Row Keys Belis and Dembo, Lessons 1, pp Administrative Procedures for - Booth, et al, Chapter 6- Using Computers in the Office, pp F-J keys and reaches and Microsoft Word Document Basics Belis and Dembo, Lessons 2-3, pp F-J, D-K Keys and Reaches and Creating, Printing, and Saving Documents, Belis and Dembo, Lessons 4 5, pp S-LKeys and Reaches and Using Basic Formatting Techniques Belis and Dembo Lessons 6-7, pp A - ; keys and reaches and Enhancing Documents Belis and Dembo, Lessons 8 11, pp Alphabet Keyboard Drills and Formatting Documents Belis and Dembo, Lessons 12 14, pp Alphabet Keyboard Drills. and Formatting Documents Belis and Dembo, Lessons 15 18, pp Alphabet Keyboard Drills and Working With Tables and Templates Belis and Dembo, Lesson 33 36, pp Alphabet Keyboard Drills and Formatting Reports, Memorandums, and Letters/Word Art & Graphics Belis and Dembo, Lessons 36-38, pp Administrative Procedures for -Booth, et al, Chapter 7-Managing Correspondence and Mail, pp *Lesson 40 on the CD will be used to enhance keyboarding drills. NOTE: Word processing tests will consist of theory and application problems. Timed tests will follow standard requirements of one error per minute allowed. Bonus and penalty points will be added or subtracted based on number of errors. Concepts of Communication: Compose professional/business letters 7

8 OUTCOMES MEASUREMENT: Hour exams 30% Application projects/quizzes/homework 30% Timed tests for speed and accuracy 20% Technique 10% Class Participation 10% Passing grade for the course is 76 SPECIAL INSTRUCTIONS: All assignments are due on the scheduled day. Late assignments will be reduced by 5 points each day late. Students will have 1 week to make up tests and quizzes. ATTENDANCE: Mandatory at all classes. 8

9 MA 107 COMPUTER APPLICATIONS I Course Syllabus Fall Semester--3 Credits Instructor: Tammy Clark, CMA METHODOLOGY: Lecture with Demonstration COURSE DESCRIPTION: This course is designed to develop computer skills for the medical office. Using the computer, transcription machines and word processing software, the student will complete medical reports and correspondence. TEXTS: LEARNING KEYBOARDING & WORD PROCESSING WITH MICROSOFT WORD 2000, Cynthia Belis, Shirley Dembo, DDC Publishing, ADMINISTRATIVE PROCEDURES FOR MEDICAL ASSISTING, Booth, et al., McGraw Hill, 2011, Text MEDICAL TYPING AND TRANSCRIBING TECHNIQUES AND PROCEDURES, Sixth Edition, Diehl. Saunders Elsevier, TABER S CYCLOPEDIC MEDICAL DICTIONARY, 21th Edition, F. A. Davis Company, PERFORMANCE OBJECTIVES: 1. Demonstrate ability to format medical correspondence, medical history and physical reports, other medical reports using word processing software. 2. Demonstrate ability to use graphics to enhance documents. 3. Demonstrate ability to merge documents using word processing software. 4. Demonstrate ability to proofread medical documents. 5. Demonstrate ability to write and format business letters and envelopes. 6. Demonstrate the ability to punctuate correspondence correctly. 7. Demonstrate ability to identify and format medical documents. 8. Demonstrate on understanding of mail services and postal requirements. 9. Use transcription machine to complete medical correspondence and medical reports. 9

10 10. The student will demonstrate (psychomotor) proficiency in the clinical skills of an entry-level medical assistant. 11. The student will demonstrate (cognitive) knowledge of the didactic learning of an entry-level medical assistant. 12. The student will demonstrate (affective) personal behaviors consistent with the expectations of the profession and employer of an entry-level medical assistant. GENERAL COMPETENCIES: PROFESSIONAL COMMUNICATIONS Respond to and initiate written communications Perform routine maintenance of administrative and clinical equipment COURSE CONTENT: Managing Correspondence and Mail Ramutkowski, et. al, Chapter 7, Text, pp ; Workbook. Punctuation Diehl, Chapter 3, pp Capitalization Diehl, Chapter 4, pp Transcribing Numbers, Figures, and Abbreviations Diehl Chapter 5, pp Letter Transcription Diehl Chapter 6, pp Preparation of Correspondence Diehl, Chapter 6, pp Letters Audio Tape Preparation of History and Physical Diehl, Chapter 12, pp History/Physicals Audio Tape Preparation of Miscellaneous Reports Diehl, Chapter 13, pp Miscellaneous Reports Audio Tape Merging Documents Teacher Developed Applications Project 10

11 OUTCOMES MEASUREMENT Hour exams 40% Projects/Classwork 20% Homework/Quiz 20% Attendance/class participation 10% Passing grade for the course is 76 ATTENDANCE: Mandatory at all classes SPECIAL INSTRUCTIONS: Quizzes and exams as announced. Homework assignments due as announced Late assignments-5 points deducted per day Students will have 1 week to make up exams and quizzes 11

12 MA 207 COMPUTER APPLICATIONS II CREDITS: INSTRUCTOR: 2 Credits Tammy Clark, CMA METHODOLOGY: Lecture/Lab COURSE DESCRIPTION: Prerequisite MA 107. This course covers the next phase of the medical office computer skills. Using database software, computer skill in data entry, appointment scheduling, insurance form preparation, billing procedures, and financial report development and printing will be emphasized. TEXTBOOKS: COMPUTERIZED MEDICAL OFFICE PROCEDURES, Larsen, Elsevier/Saunders, Worktext ELECTRONIC HEALTH RECORD BOOSTER KIT FOR THE MEDICAL OFFICE, Buck, Elsevier/Saunders, COURSE OBJECTIVES: 1. Develop computer competency in running a database medical office program. 2. Demonstrate knowledge of computer/safety/security procedures. 3. Demonstrate knowledge of handheld computers and their use in healthcare. 4. Define terminology used in patient billing. 5. Demonstrate ability to do data entry and financial report printing using the computer keyboard. 6. Demonstrate ability to assign chart numbers and access patient and case information. 7. Develop navigating skills to access database files. 8. Edit patient options and insurance template files and edit transactions when necessary. 9. Post charge and payment transactions to patient accounts. 10. Record patient data for primary and secondary insurance reimbursement. 11. Generate walk-out statements 12. Generate various financial and analysis reports. 13. Schedule patients using computer software. 14. Using a patient billing simulation, demonstrate the ability to process all patient billing information for one week. 12

13 15. Using an electronic medical record simulation, demonstrate the ability to process information for eight day period. ADMINISTRATIVE FUNCTIONS: Execute data management using electronic healthcare records such as EMR Use office hardware and software to maintain office systems BASIC PRACTICE FINANCES: Perform accounts receivable procedures, including Post entries on a day sheet Perform billing procedures Post adjustments Process a credit balance Process refunds Utilize computerized office billing systems OUTCOMES MEASUREMENT Hour Exams 40% Quiz 30% Homework/Class work 20% Checklists 10% Class Participation 10% Passing grade for the course is 76 ATTENDANCE: Mandatory at all classes. SPECIAL INSTRUCTIONS: Quizzes and exams as announced. Homework assignments due as announced. Late assignments 5 points deducted per day. Students will have 1 week to make up exams and quizzes 13

14 MA 103 MEDICAL ASSISTING I Fall Semester 3 Credits INSTRUCTOR: Terry LeClair, MA METHODOLOGY: Lecture/Discussion, CBE procedure demonstration and practice, CBE procedure performance and evaluation, roleplaying, reading assignments, workbook review questions, homework assignments, handouts, audiovisual aids, quizzes and exams. COURSE DESCRIPTION: This course consists of the theory and clinical skills necessary to assist the physician with medical office procedures. Skills attained include, but are not limited to, methods of observation, measurement of vital signs, assisting with physical and specialty exams, documentation of procedures. Related preventive health measures and patient teaching are presented. Universal Blood and Body Substance Precautions are emphasized. TEXTS: CLINICAL PROCEDURES FOR MEDICAL ASSISTANTS, 7TH EDITION, SAUNDERS ELSEVIER, Text and Workbook MEDICAL LAW, ETHICS, AND BIOETHICS FOR AMBULATORY CARE, 6 TH edition, Lewis & Tamparo, F.A. Davis, COURSE OBJECTIVES/LEARNING GOALS Students will be able to: 1. Describe and demonstrate the qualities of the professional medical assistant and the role of the medical assistant as a member of the health team. 2. Practice and verbalize understanding of the standards and techniques of federal guidelines for Universal Blood and Body Substance Precautions. 3. Demonstrate safety and emergency practices 4. Check and follow doctor s orders. 5. Prepare and assist the patient mentally and physically. 6. Practice the principles of medical asepsis 7. Perform related procedures with safety and accuracy and a knowledge of the principles involved. 8. Assist the physician as needed, reporting significant observations. 9. Document procedures and observations accurately. 10. Demonstrate a knowledge of preventive health measures and patient teaching utilized in an ambulatory care setting. 14

15 11. Demonstrate a knowledge of the developmental stages of the life cycle. 12. The student will demonstrate (psychomotor) proficiency in the clinical skills of an entry-level medical assistant. 13. The student will demonstrate (cognitive) knowledge of the didactic learning of an entry-level medical assistant. 14. The student will demonstrate (affective) personal behaviors consistent with the expectations of the profession and employer of an entry-level medical assistant. COURSE CONTENT: Unit 1 Asepsis,OSHA Standard and emergency preparedness Chp 2 Unit 2 Introduction to and the Health Professionals handouts Unit 3 Physical Measurements: Vital Signs, Height, and Weight Chp 4 Unit 4 Health History and Physical Examination Chps 1,5 Unit 5 Preparing For and with Routine and Special Exams Chps8, 9,13 Unit 6 Physical Therapy Chp 7 COMPETENCIES (Psychomotor & Affective) Anatomy & Physiology Obtain vital signs Perform pulmonary function testing Perform patient screening using established protocols Apply critical thinking skills in performing patient assessment and care Use language/verbal skills that enable patients understanding Demonstrate respect for diversity in approaching patients and families Applied Mathematics Maintain growth charts Applied Microbiology/Infection Control Participate in training on Standard Precautions Practice Standard Precautions Select appropriate barrier/personal protective equipment (PPE) for potentially infectious situations Perform handwashing Explain the rationale for performance of a procedure to the patient Show awareness of patients concern regarding their perceptions Related to the procedure being performed 15

16 Concepts of Effective Communication Use reflection, restatement and clarification techniques to obtain a patient history Use medical terminology, pronouncing medical terms correctly, to communicate information, patient history, data and observations Prepare a patient for procedures and/or treatments Document patient care Document patient education Advocate of behalf of patients Demonstrate empathy in communication with patients, family and staff Apply active listening skills Use appropriate body language and other nonverbal skills in Communicating with patients, family and staff Demonstrate awareness of the territorial boundaries of the person with whom communication Demonstrate sensitivity appropriate to the message being delivered Demonstrate awareness of how an individual s personal appearance affects anticipated responses Demonstrate recognition of the patient s level of understanding in Communications Analyze communications in providing appropriate responses/feedback Recognize and protect personal boundaries in communicating with others Demonstrate respect for individual diversity, incorporating awareness of one s own biases in areas including gender, race, religion, age and economic status. Legal Implications: Respond to issues of confidentiality Perform within scope of practice Practice within the standard of care for a medical assistant Document accurately in the patient record Demonstrate sensitivity to patients rights Protective Practices: Comply with safety signs, symbols and labels Demonstrate proper use of the following equipment: Eyewash Fire extinguisher Sharps disposal containers 16

17 OUTCOMES MEASUREMENT: Hour exams including final 40% Homework & Quizzes 30% Class participation/attendance 20% Performance checklists 10% Passing grade for the course is 76 SPECIAL INSTRUCTIONS: ATTENDANCE: Quizzes and exams as announced. Homework assignments due as announced. Late assignments-5 points deducted per day. Students will have 1 week to make up exams and quizzes. Attendance at all classes is mandatory. 17

18 MA 203 MEDICAL ASSISTING II 3 Credits Spring Semester Course Syllabus INSTRUCTOR: Terry LeClair, MA McCann Technical School 70 Hodges Cross Road North Adams, MA METHODOLOGY: Lecture, Demonstration, and Laboratory COURSE DESCRIPTION: TEXTS: This course consists of the theory and clinical skills necessary to assist the physician with medical office procedures including specimen collection and laboratory techniques. Skills include, but are not limited to, collecting and handling of specimens, assisting with minor surgical and radiological procedures, electrocardiography, administration of medications, venipuncture and fingerstick techniques, blood glucose monitoring, and blood and urine testing. Patient teaching including concepts of nutrition continues to be emphasized. CLINICAL PROCEDURES FOR MEDICAL ASSISTANTS, 7 th Elsevier, 2008 Text and Workbook. EDITION, Saunders COURSE OBJECTIVES: 1. Practice and verbalize understanding of the standards and techniques of the Federal guidelines for Universal Blood and Body Substance Precautions, Standard Precautions, CLIA Regulations, and OSHA Rules and Regulations. 2. Check and follow doctor s orders. 3. Prepare and assist the patient mentally and physically. 4. Practice the principles of medical and surgical asepsis. 5. Perform related procedures with safety and accuracy and a knowledge of the principles involved. 6. Assist the physician as needed, reporting significant observations. 7. Document procedures and observations accurately. 8. Demonstrate a knowledge of preventive health techniques including those related to nutrition and related patient teaching in an ambulatory care setting. 9. The student will demonstrate (psychomotor) proficiency in the clinical skills of an entry-level medical assistant. 10. The student will demonstrate (cognitive) knowledge of the didactic learning of an entry-level medical assistant. 11. The student will demonstrate (affective) personal behaviors consistent with the expectations of the profession and employer of an entry-level medical assistant. 12. Research a disease condition and give a comprehensive oral report related to 18

19 the condition. COURSE CONTENT: Unit 1 Collecting and Handling Specimens---Chps 13, 15, 16 & 20 Unit 2 Surgical Asepsis/Minor Surgery----Chps 3, 10 Unit 3 Electrocardiology---Chp 12 Unit 4---Drug ---Chp 11 & 6 Unit 5---Hematology---Chps 17, 18 & 19 Unit 6---Urinalysis---Chp 16 Unit 7---Diagnostic Radiology---Chp 14 Unit 8---Nutrition---Handouts Unit 9---Psychiatry---Handouts Unit 10---Oral Pathology Report COMPETENCY (Psychomotor & Affective) Anatomy & Physiology Perform venipuncture Perform capillary puncture Perform electrocardiography Perform patient screening using established protocols Select proper sites for administering parenteral medication Administer oral medications Administer parenteral (excluding IV) medications Assist physician with patient care Perform quality controls Perform CLIA-Waived hematology testing Perform CLIA-Waived chemistry testing Perform CLIA-Waived urinalysis Perform CLIA-Waived immunology testing Screen test results Apply critical thinking skills in performing patient assessment and care. Use language/verbal skills that enable patients understanding Demonstrate respect for diversity in approaching patients and families Applied Mathematics Prepare proper dosages of medication for administration Maintain laboratory test results using flow sheets Verify ordered doses/dosages prior to administration Distinguish between normal and abnormal test results Applied Microbiology/Infection Control Practice Standard Precautions select appropriate barrier/personal protective equipment (PPE) for potentially infectious situations 19

20 Perform handwashing Prepare items for autoclaving Perform sterilization procedures Obtain specimens for microbiology testing Perform CLIA-Waived microbiology testing Display sensitivity to patient rights and feelings in collecting specimens Explain the rationale for performance of a procedure to the patient Show awareness of patients concerns regarding their Perceptions related to the procedure being performed Concepts of Effective Communication Report relevant information to others succinctly and accurately Use medical terminology, pronouncing medical terms correctly, To communicate information, patient history, data and Observations Prepare a patient for procedures and /or treatments Document patient care Document patient education Respond to nonverbal communication Advocate on behalf of patients Demonstrate empathy in communication with patients, family and staff Apply active listening skills Use appropriate body language and other nonverbal skills in communicating with patients, family and staff Demonstrate awareness of the territorial boundaries of the person with whom communicating Demonstrate sensitivity appropriate to the message being delivered Analyze communications in providing appropriate responses/ feedback Recognize and protect personal boundaries in communicating with others Demonstrate respect for individual diversity, incorporating Awareness of one s own biases in areas including gender, race religion, age and economic status Legal Implications: Respond to issues of confidentiality Perform within scope of practice Practice within the standard of care for a medical assistant Document accurately in the patient record Demonstrate sensitivity to patient rights Comply with safety signs, symbols and labels 20

21 OUTCOMES MEASUREMENT: Hour exams including final 40% Homework & Quizzes 20% Performance checklists 20% Oral pathology report 10% Class participation/attendance 10% Passing grade for the course is 76 SPECIAL INSTRUCTIONS: Homework due as announced. Late assignments-5 points deducted per day. Exams as announced. Quizzes may be unannounced and occur at any time. Students will have 1 week to make up exams and quizzes. ATTENDANCE: Attendance at all classes is mandatory 21

22 MCCANN TECHNICAL SCHOOL MEDICAL ASSISTING PROGRAM 70 Hodges Cross Road North Adams, MA COURSE: CREDITS: INSTRUCTOR: METHODOLOGY: MA 106 MEDICAL OFFICE ADMINISTRATION I 4 Credits Terry LeClair, MA Lecture with Demonstration COURSE DESCRIPTION: The purpose of this course is to give the student knowledge of the administrative role of the medical assistant and the basic administrative procedures required in today s medical office. Skills emphasized include oral communication (telephone technique, interpersonal relations, patient education); and appointment scheduling TEXTBOOKS: ADMINISTRATIVE PROCEDURES FOR MEDICAL ASSISTING, Booth, et al.; McGraw Hill, MEDICAL LAW, ETHICS, AND BIOETHICS FOR AMBULATORY CARE, Sixth Edition, Lewis and Tamparo, F. A. Davis, COURSE OBJECTIVES: 1. Develop an understanding of the role of the medical assistant in the medical office, including legal and ethical responsibilities. 2. Develop an understanding of medical specialties and specialists 3. Develop an understanding of legal and ethical issues in the medical practice. 4. Develop an understanding of the importance of good communication skills in the role of medical assistant. 5. Develop skill in oral and written communication. 6. Develop skill in providing patient education regarding office policies and procedures. 7. Develop pages for a Policy and Procedure Manual. 8. Develop a Community resource list 9. Prepare an office welcome brochure. 10. Demonstrate knowledge of proper telephone technique. 22

23 11. Demonstrate knowledge of the proper way to handle patients, including the angry patient and the patient with a complaint, through role-playing. 12. Demonstrate components associated with a safe and secure patient reception area. 13. Develop skill in aiding patients in the completion of medical history and patient registration forms. 14. Demonstrate ability to schedule appointments using manual and computerized programs. 15. The student will demonstrate (psychomotor) proficiency in the clinical skills of an entry-level medical assistant. 16. The student will demonstrate (cognitive) knowledge of the didactic learning of an entry-level medical assistant. 17. The student will demonstrate (affective) personal behaviors consistent with the expectations of the profession and employer of an entry-level medical assistant. COURSE CONTENT: The Profession of Booth, et. al, Chapter 1, Text pp Diehl and Fordney, Chapter 1, pp Types of Practice Booth, et. al,chapter 2, Text pp Legal and Ethical Issues in the Practice Booth, et. al,chapter 3, Text-pp Lewis and Tamparo, Chapter 1, pp Communication With Patients, Families, and Coworkers Booth, et. al Chapter 4, Text, pp Project: Class Portrait Telephone Techniques Booth, et. al, Chapter 11, Text, pp Scheduling Appointments and Maintaining the Physician s Schedule Booth, et. al, Chapter 12, Text, pp Project: Scheduling office appointments Patient Reception Area Booth, et. al, Chapter 13, Text, pp Project: Design a reception room for a medical practice 23

24 Project: Design an emergency evacuation plan for a medical practice Project: Develop a list of emergency resources Project: Complete an incident report Patient Education Booth, et. al, Chapter 14, Text pp Project: Prepare a welcome brochure for a medical practice. Project: Prepare a page for the policy and procedure Office Manuals Project: Develop a list of community resources ADMINISTRATIVE FUNCTIONS: ` Manage appointment schedule, using established priorities Schedule patient admissions and./or procedures CONCEPTS OF EFFECTIVE COMMUNICATION Explain general office policies Respond to nonverbal communication Apply active listening skills Use appropriate body language and other nonverbal skills in communicating with patients, family and staff Demonstrate telephone techniques Develop and maintain a current list of community resources related to patients healthcare needs Instruct patients according to their needs to promote health maintenance and disease prevention Demonstrate recognition of the patient s level of understanding in communications Demonstrate awareness of how an individual s personal appearance affects anticipated responses LEGAL IMPLICATIONS Respond to issues of confidentiality Apply HIPAA rules in regard to privacy/release of information Practice within the standard of care for a medical assistant Apply local, state, and federal health care legislation and regulation appropriate to the medical assisting practice setting Demonstrate sensitivity to patient s rights Recognize the importance of local, state and federal legislation and regulations in the practice setting 24

25 PROTECTIVE PRACTICES Develop a personal (patient and employee) safety plan Develop an environmental safety plan Participate in a mock environmental exposure event with documentation of steps taken Explain an evacuation plan for a physician s office Demonstrate methods of fire prevention in healthcare setting Maintain a current list of community resources for emergency preparedness Recognize the effects of stress on all persons involved in emergency situations Demonstrate self awareness in responding to emergency situations OUTCOMES MEASUREMENT: Hour Exams 40% Homework 20% Projects 20% Checklists 10% Class Participation 10% Passing grade for the course is 76 ATTENDANCE: Mandatory at all classes. 25

26 NAME OF COURSE: MA 206 MEDICAL OFFICE ADMINISTRATION II Spring Semester CREDITS: INSTRUCTOR: METHODOLOGY: 2 Credits Terry LeClair, MA Tammy Clark CMA Lecture with Demonstration COURSE DESCRIPTION: Prerequisite: MA 106. This course contains the second phase of basic medical office administration procedures. Emphasis is on records management, ICD/CPT insurance coding, insurance form preparation, billing and collection procedures, inventory of supplies and equipment, routine maintenance of office equipment, physical plant maintenance, accounts receivable and payable, banking and payroll. The course concludes with job search techniques. TEXTBOOKS: ADMINISTRATIVE PROCEDURES FOR MEDICAL ASSISTING, A Patient-Centered Approach, Booth,, et. al., 4 th edition, McGraw Hill, 2011 COMPUTERIZED MEDICAL OFFICE PROCEDURES, 3 rd edition, Larsen, Elsevier/Saunders, 2010.Worktext SEARCHING FOR A JOB? Second Edition, Pace, H.M. Rowe Company, COURSE OBJECTIVES: 1. Identify the records that should be gathered in preparation for the patient s visit. 2. Identify the purpose of medical filing and define medical filing terminology. 3. Demonstrate the ability to file medical records according to alphabetic, numeric, terminal digit, cross-reference and color code filing methods. 4. Identify the purpose of various kinds of medical filing equipment. 26

27 5. Demonstrate an understanding of the purpose of preventive recall methods. 6. Describe the use of the CPT and ICD-9 codes in filing claims. 7. Demonstrate ability to use CPT and ICD-9 Code Manuals. 8. Demonstrate the ability to complete insurance forms. 9. Demonstrate knowledge of insurance terminology. 10. Develop an understanding of the role of the medical assistant in maintaining accounts receivable and accounts payable. 11. Demonstrate ability to manage accounts receivable and accounts payable bookkeeping in the medical office. 12. Describe payment and collection plans in the medical office. 13. Describe methods for maintaining inventory records in the medical office. 14. Demonstrate ability to manage inventory systems. 15. Demonstrate ability to order and stock inventory in the medical office. 16. Demonstrate ability to maintain and evaluate equipment. 17. Demonstrate ability to make recommendations for adding and up-grading equipment. 18. Demonstrate ability to maintain payroll records. 19. Demonstrate ability to maintain banking records. 20. Define Classified Abbreviations. 21. Develop an understanding of the concepts involved in the job search process. 22. Describe the necessary parts to a resume. 23. Demonstrate ability to develop a personal resume. 24. Demonstrate ability to complete an application for employment. 25. Demonstrate ability to compose a cover letter, a follow-up letter, and a letter of resignation. 26. Demonstrate knowledge of interviewing skills by participating in a mock interview. COURSE CONTENT: Maintaining Patient Records Booth, et. al, Chapter 9, Text, Managing the Office Record Booth, et. al, Chapter 10, Text Filing Handouts 27

28 Managing Office Supplies Booth, et. al, Chapter 8, Text Insurance Coding Newyby, et. al, Locating Correct Codes and Applying Coding Guidelines, Part I, ICD-9 pp pp Coding Booth, et.al, Chapter 16, Text Processing Health-Care Claims Booth, et. al, Chapter 15, Text Billing and Collections Booth, et. al, Chapter 17, Text Accounting for the Booth, et. al, Chapter 18, Text Using and Maintaining Equipment Booth et. al, Chapter 5, Text ADMINISTRATIVE COMPETENCIES: PERFORM CLERICAL FUNCTIONS Organize a patient s medical record File medical records PERFORM BOOKKEEPING PROCEDURES Prepare a bank statement Post entries on a daysheet Perform accounts receivable procedures Perform billing and collection procedures Post adjustments Process credit balance Process refunds Post NSF checks Post collection agency payments PROCESS INSURANCE CLAIMS Apply managed care policies and procedures Apply third party guidelines Perform procedural coding Perform diagnostic coding Complete insurance claim forms 28

29 GENERAL COMPETENCIES: PROFESSIONAL COMMUNICATIONS: Recognize and respond to verbal communications Recognize and respond to nonverbal communications Perform routine maintenance of administrative and clinical equipment LEGAL CONCEPTS Identify and respond to issues of confidentiality Perform within legal and ethical boundaries Establish and maintain the medical record Document appropriately Demonstrate knowledge of federal and state health care legislation and regulations OPERATIONAL FUNCTIONS Perform and inventory of supplies and equipment Perform routine maintenance of administrative and clinical equipment ATTENDANCE: Mandatory at all classes. OUTCOMES MEASUREMENT: Hour Exams 40% Homework 20% Projects 20% Checklists 10% Attendance/Class Participation 10% Passing grade for the course is 76 SPECIAL INSTRUCTIONS: Homework due as announced. Late assignments-5 points deducted per day. Quizzes may be unannounced and occur at any time. Students will have 1 week to make up exams and quizzes. 29

30 MA 102 MEDICAL TERMINOLOGY 3 Credits Fall Semester Course Syllabus INSTRUCTOR: Terry LeClair, MA METHODOLOGY: Lecture, Demonstration, Oral exercises, Workbook exercises COURSE DESCRIPTION: This course introduces the student to the language of the medical field. It utilizes a workbook format and a body systems approach to the learning of medical terminology. It stresses knowledge of prefixes, suffixes, and combining forms in building medical terms. Correct spelling habits, use of medical abbreviations, and proper pronunciation are also emphasized. Common disease conditions that affect each system are described. Body systems are correlated with Anatomy & Physiology. TEXTS: THE LANGUAGE OF MEDICINE, 9 TH edition, Chabner. Saunders Elsevier., TABER S CYCLOPEDIC MEDICAL DICTIONARY, 21 th edition, F.A. Davis Co., COURSE OBJECTIVES: 1. Analyze words by dividing them into component parts: Prefixes, suffixes, and combing forms (word root and combining vowel). 2. Relate medical terms to the structure and function of the human body. 3. Utilize correct spelling techniques. 4. Pronounce common medical terms correctly. 5. Describe the common disease conditions of each body system. 6. Utilize common medical abbreviations. 7. The student will demonstrate (psychomotor) proficiency in the clinical skills of an entry-level medical assistant. 8. The student will demonstrate (cognitive) knowledge of the didactic learning of an entry-level medical assistant. 9. The student will demonstrate (affective) personal behaviors consistent with the expectations of the profession and employer of an entry-level medical assistant. 30

31 COURSE CONTENT: Chapter 1 Basic Word Structure---pgs 1-29 Chapter 2 Terms Pertaining to Body as a Whole---pgs Chapter 3 Suffixes---pgs Chapter 4 Prefixes---pgs Chapter 16 Skin---pgs Chapter 15 Musculoskeletal System---pgs Chapter 5 Digestive System---pgs Chapter 6 Additional suffixes & Digestive etc.---pgs Chapter 12 Respiratory System---pgs Chapter 11 Cardiovascular System---pgs Chapter 14 Lymphatic & Immune Systems---pgs Chapter 13 Blood System---pgs Chapter 9 Male Reproductive System---pgs Chapter 8 Female Reproductive System---pgs Chapter 19 Cancer Medicine (Oncology) pgs Chapter 10 Nervous System---pgs Chapter 17 The Sense Organs Eye & Ear---pgs Chapter 7 Urinary System---pgs Chapter 18 Endocrine System---pgs OUTCOMES MEASUREMENT: Course grading: Hour exams including final 40% Quizzes & Homework 30% Workbook 20% Class participation/attendance 10% Passing grade for the course is 76. SPECIAL INSTRUCTIONS: Exams to be announced Daily quizzes on assignments Students will have 1 week to make up exams and quizzes. Workbooks collected with hour exams- or as announced. MAJOR DEDUCTION FOR LATENESS Late one day grade 76. WILL LOSE 5 POINTS EACH DAY LATE AFTER. ATTENDANCE: Attendance at all classes is mandatory. 31

32 MA 208 LEGAL/ETHICAL ISSUES 1 credit Spring Semester Syllabus INSTRUCTOR: Terry LeClair, MA METHODOLOGY: Lecture and discussion COURSE DESCRIPTION: This course assists the student in developing knowledge of the law, medical ethics, and bioethics to enable the medical assistant to treat patients with sensitivity and understanding. The student is also introduced to various codes of ethics and how these codes impact patient care. TEXT: MEDICAL LAW, ETHICS, AND BIOETHICS FOR AMBULATORY CARE, 6 th edition, Lewis & Tamparo, F.A. Davis, CLINICAL PROCEDURES FOR MEDICAL ASSISTANTS, 7TH EDITION, SAUNDERS ELSEVIER, Text and Workbook COURSE OBJECTIVES/LEARNING GOALS 1. Describe the importance of legal knowledge to medical office personnel. 2. Describe common legal issues that may involve the medical assistant and methods of prevention. 3. Define code of ethics and give examples of medical codes of ethics. 4. Discuss the rights of patients and the concept of advanced directives. 5. Develop a foundation for ethical behavior and decision making. 6. Discuss current ethical/bioethical issues and their impact on the physician, the patient, and ambulatory health care personnel including the medical assistant. 7. The student will demonstrate (psychomotor) proficiency in the clinical skills of an entry-level medical assistant. 8. The student will demonstrate (cognitive) knowledge of the didactic learning of an entry-level medical assistant. 9. The student will demonstrate (affective) personal behaviors consistent with the expectations of the profession and employer of an entry-level medical assistant. 32

33 COURSE CONTENT: Unit 1- law, ethics and bioethics---lewis and Tamparo pgs 2-13 Unit 2-Legal guidelines for ambulatory care pgs Unit 3-Regulations and professional liability for the health care professional pgs Unit 4-Public duties pgs Unit 5-Consent pgs Unit 6-Ethical and bioethical issues Part 1-Allocation of scarce resources pgs Part 2-Genetic engineering pgs Part 3-Abortion pgs Part 4-Life and death pgs Part 5-Dying and death pgs OUTCOMES MEASUREMENT: Quizzes and homework 80% Class participation/attendance 20% Passing grade for the course is 76 SPECIAL INSTRUCTIONS: Quizzes to be announced. Students will have 1 week to make up quizzes. Homework due as announced. 5 points will be deducted per each day late. ATTENDANCE: Attendance at all classes is mandatory 33

34 MA104 MEDICAL SOCIAL SCIENCE 4 Credits Fall Semester Part I MICROBIOLOGY INSTRUCTOR: Terry LeClair, MA METHODOLOGY: Lecture and demonstration COURSE DESCRIPTION This course provides overview of the concepts and principles of Microbiology including; history and significant people, the use of the microscope, the study of microscopic life forms, the relationship of microbes to disease conditions and immunology. The course also provides the necessary principles of medical asepsis, disinfection, and sterilization. Universal and Standard precautions, OSHA guidelines, and CLIA regulations in relation to ambulatory health care are also emphasized. TEXTS: MICROBIOLOGY FOR HEALTH CAREERS, 5 th edition, Grover-Lakomia, and Fong, Delmar CLINICAL PROCEDURES FOR MEDICAL ASSISTANTS 7 TH edition, Bonewit-West, Saunders Elsevier, TABER S CYCLOPEDIC MEDICAL DICTIONARY, 21 th edition, F. A. Davis, COURSE OBJECTIVES: 1. To list the important scientists and their discoveries in relation to microbiology. 2. Demonstrate knowledge of microbiology in relation to his/her role as a medical assistant in ambulatory care. 3. Identify the purpose and principles for maintaining environmental control in the medical office. 4. Identify the parts of the microscope and its operation. 5. Differentiate between the basic microorganism and their disease causing ability. 6. Describe the chain of infection and methods of breaking the chain. 7. List the immunizations for the common communicable diseases. 8. Integrate principles of medical asepsis including sanitation, antisepsis, disinfection, and sterilization. 9. Demonstrate knowledge of the preparation and sterilization of equipment and supplies. 34

35 10. Demonstrate knowledge of the principles and procedures in relation to Universal and Standard Precautions, OSHA guidelines, and CLIA regulations. 11. The student will demonstrate (psychomotor) proficiency in the clinical skills of an entry-level medical assistant. 12. The student will demonstrate (cognitive) knowledge of the didactic learning of an entry-level medical assistant. 13. The student will demonstrate (affective) personal behaviors consistent with the expectations of the profession and employer of an entry-level medical assistant. COURSE CONTENT: Unit 1-The historical perspective of microbiology-grover-lakomia & Fong pgs 1-20, Thompson Learning pgs Unit 2-The microscope-grover-lakomia & Fong pgs Bonewit-West pgs Unit 3-Bacteria and their cell structure Grover-Lakomia & Fong pgs 67-77, Unit 4-The protists: algae and fungi-grover-lakomia & Fong pgs , Unit 5-The protists: parasites Grover-Lakomia & Fong pgs , Unit 6-The protists: bacteria Grover-Lakomia & Fong pgs 139, Unit 7-The protists: richettsia, chlamydia, mycoplasm, and viruses Grover-Lakomia & Fong pgs 140, Unit 8-Universal and Standard Precautions, OSHA guidelines and CLIA Regulations Bonewit-West-Chp 2, Grover-Lakomia & Fong pgs , Unit 9-The chain of infection-grover-lakomia & Fongs pgs Bonewit-West Chp 2. Unit 10-Immunity: natural and acquired including common immunizations Grover-Lakomia & Fong pgs , 302, 311. Unit 11-Infection control: asepsis and methods to control microscopic agents including sanitation, antisepsis, disinfection, and sterilization. Grover-Lakomia & Fongs-pgss Bonewit-West Chp 2 CLINICAL COMPETENCIES: Using the microscope Prepare a slide for microscopic examination Wrap instruments for autoclaving 35

36 OUTCOMES MEASUREMENT: Grading: Exams including final 60% Quizzes/homework/checklist 30% Class participation/attendance 10% Homework due as announced. Late assignments will lose 5 points per day. Students will have 1 week to make up exams and quizzes. Final grade accounts for 35% of Social Science Grade Passing grade for each component is 76. ATTENDANCE: Attendance at all classes is mandatory. 36

37 MA104 MEDICAL SOCIAL SCIENCE 4 Credits Fall Semester Part II-PHARMACOLOGY INSTRUCTOR: Terry LeClair, MA METHODOLOGY: Lecture and demonstration COURSE DESCRIPTION: This course provides the fundamentals of pharmacology including commonly prescribed drugs, laws regulating drug use, and calculation of drug dosage. TEXTS: CLINICAL PROCEDURES FOR MEDICAL ASSISTANTS, 7 TH ed. Bonewit-West,.Saunders/Elsevier, THE LANGUAGE OF MEDICINE, 9 th ed., Chabner, Saunders/Elsevier COURSE OBJECTIVES: 1. Define pharmacology and discuss the major historical events in pharmacotherapeutics. 2. Describe the uses and sources of drugs. 3. Differentiate between the brand, generic, and chemical names of drugs. 4. Define the legal classification of drugs. 5. Define the common classifications of drugs based on their actions. 6. Interpret common abbreviations and symbols used in prescription writing and administering drugs. 7. List and describe references and official books on drugs. 8. List and explain the parts of a prescription. 9. State and describe the laws governing drug usage. 10. Utilize common drug handbooks and the PDR. 11. Given the PDR or other drug reference books obtain information on a list of drugs. 12. Differentiate between the apothecary system and the metric system 13. Interpret and calculate drug dosages accurately and safely. 14. The student will demonstrate (psychomotor) proficiency in the clinical skills of an entry-level medical assistant. 15. The student will demonstrate (cognitive) knowledge of the didactic learning of an entry-level medical assistant. 37

38 COURSE CONTENT: 16. The student will demonstrate (affective) personal behaviors consistent with the expectations of the profession and employer of an entry-level medical assistant. Introduction to Pharmacology Legal Classification and Types of Drugs Prescription Writing, Abbreviations, and Symbols Common Drug Reference Books and the 50 Most Prescribed Drugs Drug Card Project Interpretation and Calculation of Drug Dosage OUTCOMES MEASUREMENT: Grading: Exams including final 50% Quizzes and homework 20% Drug Card Project 20% Class participation/attendance 10% Quizzes and exams as announced. Homework assignments due as announced. Late assignments-5 points deducted per day. Students will have 1 week to make-up exams and quizzes. Drug card project due on day assigned Late 1 day =76 with 5 points deducted per day late. Final grade accounts for 35% of Social Science Grade. Passing grade for each component is 76. ATTENDANCE: Attendance at all classes is mandatory. 38