View Ticket. 1 of 5 3/21/ :10 AM. View Ticket # BRONZE PLAN PER MONTH. Quick Navigation. Account Information. Account Statistics

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1 1 of 5 3/21/ :10 AM BRONZE PLAN $ PER MONTH Home My Details My Services My Domains My Invoices My Support Affiliates My s Logout View Ticket Portal Home > Area > Support Tickets > View Ticket View Ticket # Tickets Quick Navigation Portal Home Area Announcements Knowledgebase Department Date Subject Status Urgency Support 03/02/ :45 Files and Database Back Up Customer-Reply High 03/02/ :45 It seems that shared hosting could no longer host my site because of its excessive RAM consumption. Can I have the full back up of my files and database. It seems that I could no longer access files manager in my cpanel. Thank IP Address: Submit Ticket Downloads Order Account Information 2618 Dimasalang Street, San Roque Pasay City, Metro Manila, 1303 Philippines ian@freedomwall.net Account Statistics Number of Products/Services: 1 (1) Number of Domains: 0 (0) Number of Support Tickets: 3 Number of Referred Signups: 0 Account Credit Balance: $ 0.00 USD Due Invoices Balance: $ 0.00 USD 03/02/ :06 You can download your back-up using below link :- 03/02/ :04 I can not find my files on the link. Please allow me to access my cpanel for me to compress and download all my files.

2 2 of 5 3/21/ :10 AM 03/02/ :16 We have enable your account, please check it and confirm. 03/09/ :29 I am moving of WHW, it seems that your shared hosting account cannot host my blog. I also found out that some of my application requires to write on the php.ini file but it is disabled in shared hosting servers. I filed ticket to get reimbursement last March 2 for the billing department but I got no response. I believe I am still covered of the 30-day money back guarantee. Thanks 03/09/ :51 I am moving out of WHW, it seems that your shared hosting account cannot host my blog. I also found out that some of my application requires to write on the php.ini file but it is disabled in shared hosting servers. I filed ticket to get reimbursement last March 2 for the billing department but I got no response. I believe I am still covered of the 30-day money back guarantee. Thanks 03/09/ :24 We have placed server php.ini in public_html and you can edit it as per your requirement. Branda Taylor, 03/12/ :56 Please be inform that I am moving out WHW. I need me refund. I encounter 403 Fordibben Error in my Wordpress Blog more frequently when I was still hosted in WHW. The 30% CPU usage limit is the root cause and also a reason why I am holding me back on installing and testing available wordpress plugins. I am building my blog's reputations but getting frequent 403 forbidden error ruined that. I am sorry, but I am decided to move away. In fact, my blog is no longer hosted in WHW for two weeks already and I am not experience any problem. I even installed two applications on my site (Wordpress and Vanilla Forums) and I am not getting a 403 forbidden Error so far. Additionally, I can install plugins as many and as frequent as I want with no CPU USAGE SURGES. I believe I am still subject of the 30-day moneyback guarantee.

3 3 of 5 3/21/ :10 AM 03/13/ :22 Hello. I have been assigned to your ticket and am now investigating your request. Please stand by for updates. David Flint, 03/13/ :48 Dear, Please let us know the exact link where you are getting 403 forbidden error so that we can check and assist you regarding this. Pam Morris, 03/13/ :30 There are no 403 Forbidden Error now in my site because I am hosted to new servers (out of WebHostingWorld). And what is more disappointing in your customer service is that, you do not know how to track the history of the complaints. Please see the attached image (screenshots) for your reference. Unfortunately is, I wasn't able to document my conversation with your live chat agents so I could not present any evidences for that telling me that my site could no longer be hosted at WHW Shared Severs. Attachments ticket-number282549_whw.jpg 03/13/ :15 We have checked your issue and your site is working absolutely fine, please clear the browser cache and give a try now. 03/13/ :26 That is because I AM NO LONGER HOSTED AT WEBHOSTINGWORLD.NET. If you check my site's IP address, it is no longer pointed to your IP address ( ). I moved my files and database to an new WEBHOSTING COMPANY two weeks ago because of disappointment. I keep on iterating that "I AM NO LONGER HOSTED AT WEBHOSTINGWORLD.NET" but it seems that you are not reading my s. If that is the case, how will you understand my concern in the first place. My observation in your CS team. 1. No initiatives 2. Does not understand the real concern 3. Doesn't know how to backtrack the history of the complaints.

4 4 of 5 3/21/ :10 AM Again, I AM NO LONGER HOSTED AT WEBHOSTINGWORLD.NET, because of receiving FREQUENT 403 Forbidden Error when my site was still hosted at WEBHOSTINGWORLD.net. 03/20/ :39 Any progress on this? Thanks! 03/20/ :26 Your account is out of money back guarantee and hence can only be canceled and not refunded. Let us know if you wish to get it canceled. Pam Morris, 03/20/ :09 So that is your Plan. I contacted your for refund as early as March 09, 2012 yet you diverted the topic and then I made follow ups but you still did not grant the refund. My last to you was march 13, a day before the lapse of the 30-Day Money Back Guarantee of my account but you have been silent. It is only 7 days when i followed up and now you have the guts to say that my account is out of the 30-Day money Back Guarantee? What Kind of Modus is this? Reply Name Address ian@freedomwall.net Attachments (Allowed File Extensions:.jpg,.gif,.jpeg,.png) Add More Powered by WHMCompleteSolution Language: Products: Features: About Us: Guarantee: Support: Linux Shared Hosting Free Site Builder Linux Reseller Hosting Free PHP Scripts Windows Shared Hosting Cpanel Features Windows Reseller Hosting WHM Features Dedicated Servers Plesk Features Linux VPS Servers Windows VPS Servers Web Design Domain Names SSL Certificate Dedicated / Static IP Address About Us Testimonials Why Choose Us? US Data Center Affiliate Program Presales Questions(FAQ) Want to sell your Hosting Business? Money Back Guarantee Service Level Agreement Privacy Policy Acceptable Usage Policy Terms & Conditions Support Center Support Forums Area Submit Sales Ticket Submit Support Ticket Submit Billing Ticket Submit Design Ticket WebHostingWorld.Net , All Rights Reserved.

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