Effects of knowledge management on corporate entrepreneurship (case study Mellat bank)

Size: px
Start display at page:

Download "Effects of knowledge management on corporate entrepreneurship (case study Mellat bank)"

Transcription

1 Effects of management on corporate hip (case study Mellat bank) Mohamad mehdi benhari.1 Zahra sadat Mousavi 2* 1. Islamic azad university central tehran branch 2.* University of TEHRAN ABSTRACT Knowledge is known as the most important competitive factor, and in addition to, innovation is identified as the most important factor for survival of the company. Knowledge-creation process is the same as the production of and ultimately transform it into products and services through the concept of innovation. Information about changing management model was based on Whigs' model. Statistical population includes all employees of Mellat Bank in Tehran that among them 150 were selected based on Cochran formula and were measured using a questionnaire. Data from the questionnaires were analyzed using SPSS software. The results of the analysis indicated that there is a significant positive correlation between the size and components of management including creation, maintenance, application of and to transfer the with hip and finally, the general research hypothesis was confirmed based on the management and there was a significant positive relationship between corporate hip and management. Keywords: management, corporate hip, Mellat Bank Statement of the problem When organizations were looking for finding information and. But today, is another matter with massive amounts of data, which in many cases face a variety of management and proper utilization of their own. Nowadays, information and management become competitive based on a position in the dynamic and innovative to survive in the markets and trade, subject to the acquisition, development and update individual and organizational. To the extent that is considered an integral part of the capital. The alert management, it is more and more a tool called, to confront and deal with the factors of uncertainty, maintain position and create innovations for the development of competitive use. This requires that organizations with respect to management, consider it as an urgent need for leadership in the field of competition, among the priority programs on their end. The so-called -based economy reflects developments in advanced industrial societies in the late twentieth century. The main basis of these developments is the transition from an industrial society to a post-industrial society what society or the information society has been called postmodern. One of the foundations of this transition is centered the transition from an industrial economy to a service economy, -based production. In such a context of economic based economy where is known as a source of competition. In this economy, science, research, technology and innovation create and use of computers and the Internet become increasingly important in order to share and use of is the boom (Nasirzadeh and Nagy, 2008). The world in the twentieth century saw massive changes in all areas of the business; so that today, globalization, increased competition, the development of information technology, due to the quality of goods and services, customer satisfaction, inefficient governments and... Management of the public sector around the world and the area has faced serious challenges. So, the experiences of developed countries in the seventies onwards, indicates their full attention the issue of innovation and progress in society (Moqimi, 2006). On the other hand the rapid changes, intensifying competition between companies, the rapid growth of small businesses, shortening the life cycle of products, increasing expectations of society and the need for innovation Entrepreneurship is indispensable for the survival of organizations (MO Baringer and Ireland, 2009, 29) Therefore, the entrepreneurial activities into the way organizations and administrators Entrepreneurship is increasingly looked to them to Invention and innovation and commercialization of their products and services (Moradi, 2006: 82)

2 Considering the importance of management in corporate hip The study examines the impact of management on organizational hip (Case study bank employees). Theoretical Foundations Knowledge management "The most fundamental characteristic of smart twentyfirst century, is the emphasis on and information. Unlike the past, today the advanced technology required to capture, management and operation of information and to effectively manage and track changes are endless. Knowledge is a powerful tool that can change the world and create innovations possible (Cheese 1998) "The importance of cannot be ignored in today's complex global environment. The organizations that know how to information to effectively acquire, distribute and manage, will be the industry leaders. We are moving towards a period that competitive advantage not only through access to information, but more importantly will be achieved through the creation of new (Davenport, 1997) "Knowledge management is an interdisciplinary business with all aspects of creation, encryption, sharing and use of to improve learning and innovation in the context of corporate. Knowledge management, together with current technological tools and organizational methods including the production of new, gain valuable from external sources, the use of this to decide to enter a to the processes, products and services, coding information in the documentation, software and databases, facilitate the growth of, transfer of to other parts of the organization and the measurement of assets and the impact of management (Leonard, 1990) Knowledge management paradigm Due to the interdisciplinary nature of management, research and theories reflect two basic paradigms: 1. Technological 2. Social Corporate The two paradigms are also known as technical computing and organic. Organic non-computer paradigm emphasizes on scientific disciplines and team dynamics in the environment suggests the importance of human resources organization. In this regard, the interaction of individuals, business structure, business processes and organizational culture are the most important factors. All of these factors to understand the requirements of the context and environment in which management systems in it are emphasized. Paradigm technical computing and Model Assumptions predefined topics of software and hardware deals. This approach reflects the view Malhutra (1998) in. He is a static view, rational and non-contextual suggests based on mathematical models and exploration. The approach diagnosed reference solutions for organizational problems. The approach represents a paradigm of technical - computer of of the institutionalization of best practices for the predictable, linear and proper routine. On the contrary, the organic paradigm (ecological ) represents a dynamic approach that has been associated with a variety show continuous retest. In such an environment should emphasized on maximization of compliance not optimization (Hazlt et al., 2005) Definitions of hip: First, the term hip, for the first time, was used by Cantillon (1755) into economic theory. Cantillon buy wholesale goods with fixed price and sell with an unstable price to retailers and retailers have purchased the goods from wholesalers in a fixed price and sell in an uncertain price to the consumer. In this way, farmers, suppliers, Wholesalers, retailers are all (Ahmadpour Dariani, 2012, 44) Entrepreneurial activity, including exploration, evaluation and exploitation of Opportunities introduce products and services, methods of organization, markets, new processes and raw materials, through organized efforts that have not been made, the above definition of entrepreneur includes several conceptual framework describes the phenomenon of hip is a prerequisite for: The first requires entrepreneurial opportunities, and situations in which people believe that they can be part of the tool - a new target for recombination resources, in order to take profits. Second, hip requires differences among people, especially ' need preferential access to information or the ability to organize information related to opportunities that in both the cases are different. Third, risk tolerance is part of the entrepreneurial process, by definition take advantage of opportunities associated with uncertainty. Fourth, the entrepreneurial process requires organization, the purpose of the organization is not Entrepreneurship is not necessarily associated with the establishment of a new company However, creating a new way to organize an opportunity is another way to use market mechanisms, although the process of 909

3 hip Through the creation of a new company or the use of market mechanisms result People need new ways to take advantage of opportunities (organization) that there was not is already. Fifth: the entrepreneurial process is a particular type of innovation (Shane, 2009, 12-14). Entrepreneurship experts from major business areas but according to Sheen and Katraman (2000), Schumpeter (1934) refers to an activity that an individual or organization which tries to introduce entrepreneur / explore, evaluate and exploit the opportunities 1) creating and introducing new goods and services 2) new methods in office and organized business structures. 3). New ways of marketing. 4). Processing and identifying new sources of raw materials used, and this activity has got to do in a way that will, in the definition of the researchers the opportunity to have considered the heart of the entrepreneurial process. It is this entrepreneurial process actually originated opportunities and engaging in identifying the procedures / discovery, evaluation and exploitation of the likes, and those who discover, evaluate and exploit the opportunities of hip called entrepreneur (Yadollahi, Jahangir et al., 19). Entrepreneur: The person primarily is responsible for collecting resources to start the business, and /or who mobilize the necessary resources to start or grow a business, and his focus is on innovation and process development, new product or service (Ahmadpour Dariani, 2012, n). Entrepreneurship is a process that individual with new ideas and identify new opportunities and to mobilize resources, attempts to create businesses and jobs and new companies, new and innovative, and growing the organization. This process involves risk and danger, resulting in a new product or service to society (Moqimi, 2002: 7). As the expression of ideas and innovation are fundamental in the process of hip hence it can be concluded that management can play a vital role in supporting and Entrepreneurship of play. To create and acquire new with existing can change the storage of organizational and The quality and quantity of existing to create innovative ideas and increase (Gold et al., 2001: 195) Socio-cultural theories One of the most important factors affecting the entrepreneurial culture of the society dominated culture is a set of values, common habits, traditions, ideas and attitudes that belong to the community from one generation to another can be transported. (Ridvani and Golabi, 2011: 93) For the entrepreneurial culture that respects the, encourages more people to hip, to make entrepreneurial culture societies can create policies to encourage entrepreneurial behavior means that the entire population of a community or society can more or less be an entrepreneur. There is a strong relationship between entrepreneurial quests and culture of people to identify and understand the social and cultural foundations of a society or a particular region, for example in a village can provide a good starting point to create an entrepreneurial economy and society. (Hashemi et al., 2011 : 100) Forgot aspects of hip, social and cultural factors that hip has been a onedimensional look of today because the person who creates the new ideas deals with social themes, such as, family characteristics, customs of the community, participation and collaboration friends and neighbors and relatives that they can help him to achieve success that's why Alison emphasized features that affect the formation of entrepreneurial behavior and states it as follows: Roles in society, from life experience, family background, level of education and awareness, social class and bureaucratic organizations. Entrepreneurship because of its social benefits and positive effects in rural communities reduces social anxiety and resource utilization activists they provide great national productivity. Entrepreneurship through the state income creates social benefits for community that represents a kind of socio-economic development of society, the greater the community participation in entrepreneurial activity achieve the faster economic and social development (ibid, 100) Another issue of interest to the researchers was whether are born or are through education. It shows the importance of education. Hornady and Naikon (1979) found that many successful feel that before the current young generation, education is less important for however, the intense competition for high growth technology and education is important for. Vesper (1982) on Education believes that are more likely to defeat there are people who have experience but no degree. The second group of that their failure is even more than the first Those who have been trained but have no experience in contrast, the work of actors who have experience and high activities are led by trained together (Ahmad pout Dariani, 2012: 110) Individual differences affect other sociological trends in the utilization of entrepreneurial opportunities, including age. Initially, the increased age when people learn the 910

4 information and skills necessary for effective hip although entrepreneurial performance is increased when leveled added the effects of aging can be preventing from the elusive uncertainty so, they are not so long able to effectively take entrepreneurial decisions and aging entrepreneurial performance, they tend toward the negative part. (Shane, 2006: 55). It cannot be a good age to start an activity to be determined conclusively. The studies carried out by the Frye 88% of between the ages of 20 and 50 had started its activity 65 percent of them between the ages of 20 and 40. Based on these studies, we can say that perhaps the best time for to late 20s His early 40s because of the ages of the balance between the necessary experience and Early on the one hand and on the other hand is a family responsibility. Of course there are some exceptions at a young age and at the age of 50 to 60 years to start and be successful (Ahmadpour Dariani, 2012: 111) Social status: The relationship between a person's social status and other members of two particular aspects is called social status, researchers mentioned two special aspects of a person's social status that influences the desire to take advantage of entrepreneurial opportunities: the first is social status and position, this means that others see him as the class of the society. The second is the person's social communication means what is his relationship with the other members of the community. The social position causes more likely to take advantage of entrepreneurial opportunities in order to exploit the entrepreneurial opportunities, one must despite the uncertainty and information asymmetry that such opportunities are created to convince others that he recognizes the valuable opportunity. Because to convince others about the opportunities is necessary both to organize and acquisition of resources, researchers have found that under conditions of uncertainty and their likely asymmetry of information that a social position increases the possibility that a person can convince others that the opportunity that has identified, is a valuable opportunity. Because people tend to accept the claims of higher social status in addition, people who has social status make less effort on the value of personal information Health claims (to convince other young men). Social interaction increases the likelihood of exploitation of opportunities, in order to take advantage of the opportunity, the entrepreneur must be able to access process information resources that can be exploited to facilitate. These resources often achieved through the direct and indirect social relations of the individual can expect that personal relationships affect his entrepreneurial activities performance, because the performance of risky businesses to access information from other sources depend on the achievement of these cases related to social interactions. As a result, that have greater access to social networks, have more diverse and better access to financial resources, have stronger relationships with customers and suppliers connect people, acquire more accurate data than other to hire more skilled people as a result of the acquisition and risky business, they will have better performance (ibid., 53-55). Conceptual model: In this study, the basic concepts of research have been selected Knowledge management and enterprisespecific hip and the dimensions and indicators related to these concepts based on the model. The model of choice for management is a model based on the Whigs (1993). The hypotheses were also formulated based on the model. Hypotheses: General hypothesis: Organization al entrepreneur s Knowledge creation Preserve Transfer of Application of between management and organizational hip. 911

5 Sub assumptions: between creation and. between Preserve and organizational hip. between transfer and. between the application of and entrepreneurial organization. Methodology The overall objective of this study was to evaluate the impact of management on organizational hip in Mellat Bank and considering the issue and goals, the cross-correlation method is used. Data in this study is questionnaire according to literature, to confirm the validity of professors and experts is used and to evaluate the reliability of the questionnaire a sample of 30 pieces of questionnaires distributed among the population and is measured using SPSS software Cronbach's alpha. The questionnaire included 34 questions that 10 questions related to the independent variable (KM) and 6 questions were designed for each of the four dependent variables. Cronbach's alpha test results showed that the questionnaire is reliable enough. The alpha value of 0.93 management, alpha of 0.89, equal to 0.91 preserve alpha, alpha transfer was 0.88 and application of alpha was equal to The research population includes all bank employees in Tehran that using stratified random cluster sampling method and approach of existing banks in the city, some banks were selected based on Cochran formula, the sample size was 150. Sample members using a questionnaire were assessed and data were analyzed using SPSS software. Inferential test assumptions First hypothesis: it seems there is a significant relationship between creation and. H1: organizational creation has a positive effect on hip. H0: on hip does not affect the organization. Knowledge creation Knowledge creation Pearson correlation ** Pearson correlation.797 ** 1 To investigate the relationship between creation and, Pearson test was used. The significance level was tested against 0 is less than 1% as a result of these two variables, there is a significant relationship with the probability of 99%. Because of the correlation (0.7970) and positive direct indication of the relationship between the two variables this means that will improve by increasing the. As a result, assuming the null hypothesis is confirmed or rejected. The second hypothesis: it seems there is a significant relationship between Preserve and organizational hip. H1: organizational preserve has a positive effect on hip. H0: Preserve on hip does not affect the organization. Preserve innovation Preserve Pearson correlation ** Pearson correlation.623 ** 1 912

6 Correlation table above shows the relationship between two variables, Preserve and entrepreneurial organization. As can be seen from the above table of significant levels (0.000) is less than As a result, the relationship between the two variables is significant, confirming the hypothesis of a null hypothesis that there is no relationship between the two variables and preserve and entrepreneurial organization is rejected. Third hypothesis: It seems there is a significant relationship between transfer and. H1: The transfer of has a positive effect on corporate hip. H0: The organization does not affect the transfer of on hip. Transfer of Transfer of Pearson correlation ** Pearson correlation.654 ** 1 To examine the relationship between organizational transfer and hip, Pearson test was used. The Significance level was tested against 0 is less than 1% as a result of these two variables to be 99%, there is a significant relationship. Because of the correlation (0.654) represents a direct positive relationship between the two variables, this means that by increasing the transfer of, entrepreneurial organization will improve. As a result, assuming a verified and null hypothesis is rejected. The fourth hypothesis: it seems there is a significant relationship between the application of and entrepreneurial organization. H1: application of has a positive effect on corporate hip. H0: does not affect the application of. Application of Application of Pearson correlation ** Pearson correlation.725 ** 1 To examine the relationship between two variables, application of and corporate hip, Pearson test was used. The Significance level was tested against 0 is less than 1%, as a result, there is a significant relationship between these two variables is likely to be 99%. Because of the correlation (0.725) and is positive, it indicates that there is a positive relationship between these two variables, this means that by increasing the use of, corporate hip is also. Knowledge management 913 increasing. As a result, assuming the null hypothesis is confirmed or rejected. General hypothesis: It seems there is a significant relationship between management and organizational hip. H1: application of has a positive effect on corporate hip. H0: does not affect the application of Knowledge management Pearson correlation ** Significance level..000

7 Pearson correlation ** To investigate the relationship between two variables, corporate hip and management, Pearson test was used. The significance level was tested against 0 is less than 1% as a result of these two variables there is a significant relationship with the probability of 99%. Because of the positive correlation (0.769) represents a direct positive relationship between the two variables in this way, the increase of management, corporate hip is also increasing. As a result, verification and assuming a null hypothesis is rejected. Discussion Innovation is a critical factor for organizations to create value, sustainable competitive advantage (Robbins, 2010). Organizations to further innovation in response to the changing environment and the development of new capabilities, will be more successful allowing them to better their performance but this process is quite complex and requires effective management and efficient in many different activities (Noori, 2005). The main challenge in the field of hip is how it can be created and improved. The Pearson correlation coefficient test results found that there is a significant positive relationship between creation and. The Pearson correlation coefficient test results found that Between Preserve, transfer and application of and there is a significant positive relationship. Since the results of the relationship between management and Indicators show that the bank's corporate hip, to improve management of each of the indicators proposed the following is recommended: Strengthening educational and valuable people, because more people have of any size, they will be less resistant to change. The recruitment of qualified and skilled experts, to take expertise in supplying products and services, the use of key customers, the customers of a particular product and permanent use in daily use more often than people who have developed a product are aware of the strengths and weaknesses of the product. The use of engaging documents to create significant differences in the level of utilization of. Create a user-friendly working conditions, the use of on the job; because it's easier for employees in a position of that where students can work immediately. To encourage people to use the and finally, employees familiar with the norms and values of the organization. References Ridvani, M., pears, Amir Mohammad, marketing, entrepreneurial firms (1390), Press Center, First Edition Hashemi, Sayed Said, docile Langroodi, Hassan, Qadiri innocent, M, Rezavani Mohammad, a resident, Mohammad, (2011), explaining the role of the Islamic council Dhyaryha rural hip development, rural research paper is the second year the number one. Shane, Scott, in 1388, the general theory of hip, publications with graphics printing. Ahmadpour dariani, Mahmoud (2001), hip: definitions, Nzryatvalgvha, Tehran: Nshrprdys. Barlyngr, Bruce R., Ireland, R. DeAnne, translated Jafari Moghadam Said. Momeni, if and Momeni, Nona (2009), Entrepreneurship: successful launch of new businesses, printing, Tehran: illumination. Hassan Moradi, N. (1385), Karafrny management, printing, Tehran, published by the Institute for Research and Education Management. Moqimi, M., Entrepreneurship in government agencies, Tehran: cross-eyed, no one. Nasirzadeh, Gh.r. And savior, the, 1387, service innovation, Tehran: Tehran Simin, No 1. Chase,R.L.(١٩٩٨). navigators.information outlook, ٢(٩),p١٨.Damanpour, F. (١٩٩١). innovation: A meta analysis of effects ofdeterminants and moderators. Academy ofmanagement Journal, ٣۴, p. ۵٨۵. Davenport, T.H., & Prusak, L. (١٩٩٨). Working : How organizations managewhat theyknow. Boston: Harvard Business School Press. Hazlett, S.A, Mcadam, R., Gallagher. S. ( ٢٠٠۵). Theory Building in management : In search of Paradigms. Journal ofmanagement Inquiry, Vol. ١۴ No.١, PP.٣١-۴ ٢. 914

8 Leonard, D. (١٩٩٠).Wellsprings of : building and sustaining the sources ofinnovation. Boston, MA: Harvard business school press. Gold, AH, Malhotra, A, & Segars, AH (2001). "Knowledge management: anorganizational capabilities perspective". Journal Managent InformationSystem, Vol. 18, No. 1, pp.193,195,205,207, 915

J. Appl. Environ. Biol. Sci., 5(5)220-226, 2015 2015, TextRoad Publication

J. Appl. Environ. Biol. Sci., 5(5)220-226, 2015 2015, TextRoad Publication 2015, TextRoad Publication ISSN: 2090-4274 Journal of Applied Environmental and Biological Sciences www.textroad.com Evaluation of the Impact of Change Management Dimensions on Increasing Organizational

More information

The Impact of Information Technology Application on Personal Empowerment of Social Security Organization in Guilan Province

The Impact of Information Technology Application on Personal Empowerment of Social Security Organization in Guilan Province The Impact of Information Technology Application on Personal Empowerment of Social Security Organization in Guilan Province Mohammad Taleghani 1, Esmaeil Malek Akhlagh 2, Mohammad Ali Salimi 3* 1 Department

More information

Review and Rating factors affecting the Deployment of (CRM) Customer Relationship Management at Nestle Company

Review and Rating factors affecting the Deployment of (CRM) Customer Relationship Management at Nestle Company Review and Rating factors affecting the Deployment of (CRM) Customer Relationship Management at Nestle Company Rogaye Rezaeegiglo Department of Management, Bilesvar Branch, Islamic Azad University Ali

More information

Sayed Mahmoud Shabgoo Monsef. Mehdi Fadaei. Department of Business Management, Islamic Azad University, Rasht branch, Rasht, Iran

Sayed Mahmoud Shabgoo Monsef. Mehdi Fadaei. Department of Business Management, Islamic Azad University, Rasht branch, Rasht, Iran THE IMPACT OF ORGANIZATIONAL ETHICAL CLIMATE ON EMPLOYEE PARTICIPATION IN KNOWLEDGE MANAGEMENT PROCESS, IN GUILAN ORGANIZATION OF ECONOMIC AFFAIRS AND FINANCE, AND TAX DEPARTMENT Sayed Mahmoud Shabgoo

More information

Effect of Knowledge Management on Success of Customer Relationship Management in Eghtesad Novin Bank of Tehran

Effect of Knowledge Management on Success of Customer Relationship Management in Eghtesad Novin Bank of Tehran Effect of Knowledge Management on Success of Customer in Eghtesad Novin Bank of Tehran Mehrdad Hasanzadeh Department of Marketing Management, Central Tehran Branch, Islamic Azad University, Tehran, Iran

More information

Keywords: Information Technology, Supply Chain Management, Performance Improvement, Competitive Situation, Turkish and Iran Air Airlines

Keywords: Information Technology, Supply Chain Management, Performance Improvement, Competitive Situation, Turkish and Iran Air Airlines THE STUDY OF EFFECT AND APPLICATION OF INFORMATION TECHNOLOGY IN SUPPLY CHAIN MANAGEMENT IN COMPETITIVE SITUATIONS (A CASE STUDY: COMPARING OF TURKISH AND IRAN AIR AIRLINES IN KERMANSHAH CITY IN 2013)

More information

A STUDY OF THE ROLE OF INFORMATION TECHNOLOGY FOR IMPROVEMENT, A TOOL FOR CUSTOMER RELATIONSHIP MANAGEMENT IN IRAN KHODROU AGENCIES

A STUDY OF THE ROLE OF INFORMATION TECHNOLOGY FOR IMPROVEMENT, A TOOL FOR CUSTOMER RELATIONSHIP MANAGEMENT IN IRAN KHODROU AGENCIES A STUDY OF THE ROLE OF INFORMATION TECHNOLOGY FOR IMPROVEMENT, A TOOL FOR CUSTOMER RELATIONSHIP MANAGEMENT IN IRAN KHODROU AGENCIES Zahra Khoshiman and *Farshid Namamian Department of Business Management,

More information

RELATIONSHIP BETWEEN BUSINESS INTELLIGENCE AND ORGANIZATIONAL PERFORMANCE (CASE STUDY: FOOD INDUSTRY COMPANIES IN RASHT INDUSTRIAL CITY)

RELATIONSHIP BETWEEN BUSINESS INTELLIGENCE AND ORGANIZATIONAL PERFORMANCE (CASE STUDY: FOOD INDUSTRY COMPANIES IN RASHT INDUSTRIAL CITY) RELATIONSHIP BETWEEN BUSINESS INTELLIGENCE AND ORGANIZATIONAL PERFORMANCE (CASE STUDY: FOOD INDUSTRY COMPANIES IN RASHT INDUSTRIAL CITY) Mehrdad Goudarzvand Chegini Department of Public Management, Rasht

More information

MAGNT Research Report (ISSN. 1444-8939) Vol.2 (Special Issue) PP: 213-220

MAGNT Research Report (ISSN. 1444-8939) Vol.2 (Special Issue) PP: 213-220 Studying the Factors Influencing the Relational Behaviors of Sales Department Staff (Case Study: The Companies Distributing Medicine, Food and Hygienic and Cosmetic Products in Arak City) Aram Haghdin

More information

IMPACT OF EFFECTIVE ORGANIZATIONAL CHARACTERISTICS ON ADOPTION OF CUSTOMER RELATIONSHIP MANAGEMENT IN MELLI BANK BRANCHES IN KHUZESTAN PROVINCE-IRAN

IMPACT OF EFFECTIVE ORGANIZATIONAL CHARACTERISTICS ON ADOPTION OF CUSTOMER RELATIONSHIP MANAGEMENT IN MELLI BANK BRANCHES IN KHUZESTAN PROVINCE-IRAN IMPACT OF EFFECTIVE ORGANIZATIONAL CHARACTERISTICS ON ADOPTION OF CUSTOMER RELATIONSHIP MANAGEMENT IN MELLI BANK BRANCHES IN KHUZESTAN PROVINCE-IRAN Mohammad Ali Enayati Shiraz 1, Elham Ramezani 2 1 Department

More information

CUSTOMER RELATIONSHIP MANAGEMENT (CRM) AND ITS IMPACT ON PERFORMANCE IMPROVEMENT OF COMPANIES IN IRAN TELECOMMUNICATIONS

CUSTOMER RELATIONSHIP MANAGEMENT (CRM) AND ITS IMPACT ON PERFORMANCE IMPROVEMENT OF COMPANIES IN IRAN TELECOMMUNICATIONS CUSTOMER RELATIONSHIP MANAGEMENT (CRM) AND ITS IMPACT ON PERFORMANCE IMPROVEMENT OF COMPANIES IN IRAN TELECOMMUNICATIONS Siamak Alipour 1, Shahram Golrang Arabani 2, Mohammad Talebi Asadi 3, Reza Zareii

More information

Investigating the Relationship between Organizational Environment and Productivity of Organizational Managers

Investigating the Relationship between Organizational Environment and Productivity of Organizational Managers Euro-Asian Journal of Economics and Finance ISSN: 2310-0184 Volume: 1, Issue: 1 (October 2013), Pages: 51-62 2013 Academy of Business & Scientific Research http://www.absronline.org/eajef Investigating

More information

INVESTIGATION EXTERNAL EFFICIENCY IN GRADUATES STUDENTS PHYSICAL EDUCATION DEGREE ISLAMIC AZAD UNIVERSITY

INVESTIGATION EXTERNAL EFFICIENCY IN GRADUATES STUDENTS PHYSICAL EDUCATION DEGREE ISLAMIC AZAD UNIVERSITY INVESTIGATION EXTERNAL EFFICIENCY IN GRADUATES STUDENTS PHYSICAL EDUCATION DEGREE ISLAMIC AZAD UNIVERSITY *Farshad Tojari 1 and Behzad Divkan 2 1 Department of Physical Education, Tehran Central Branch,

More information

The investigation of the relationship between the learning of environment to entrepreneurship foster

The investigation of the relationship between the learning of environment to entrepreneurship foster International Journal of Management and Humanity Sciences. Vol., 3 (11), 3555-3560, 2014 Available online at http://www.ijmhsjournal.com ISSN 2322-424X 2014 The investigation of the relationship between

More information

Mahsa Navidbakhsh Department of Business Management, Neyshabur Branch, Islamic Azad University, Neyshabur, Iran

Mahsa Navidbakhsh Department of Business Management, Neyshabur Branch, Islamic Azad University, Neyshabur, Iran Effect of Insurance Agents Entrepreneurial Characteristics on Development of Life Insurances: Case Study of Iran Insurance Company Agents in Khorasan Razavi Mahsa Navidbakhsh Department of Business Management,

More information

Journal of Renewable Natural Resources Bhutan ISSN: 1608-4330

Journal of Renewable Natural Resources Bhutan ISSN: 1608-4330 Journal of Renewable Natural Resources Bhutan ISSN: 16084330 Evaluation of Association between Customer Relationship Management and Efficient Relationship Marketing using the Balanced Scorecard (Case Study:

More information

The Study of Relationship between Customer Relationship Management, Patrons, and Profitability (A Case Study: all Municipals of Kurdistan State)

The Study of Relationship between Customer Relationship Management, Patrons, and Profitability (A Case Study: all Municipals of Kurdistan State) International Journal of Basic Sciences & Applied Research. Vol., 3 (SP), 316-320, 2014 Available online at http://www.isicenter.org ISSN 2147-3749 2014 The Study of Relationship between Customer Relationship

More information

Evaluation of the Effectiveness of Entrepreneurship Training Courses in Islamic Azad University of Zanjan

Evaluation of the Effectiveness of Entrepreneurship Training Courses in Islamic Azad University of Zanjan Evaluation of the Effectiveness of Entrepreneurship Training Courses in Islamic Azad University of Zanjan Normohammad Yaghoubi *, Habibollah Salarzehi **, Abolfazl Moghaddam*** * Associate professor University

More information

SCIENCE ROAD JOURNAL

SCIENCE ROAD JOURNAL SCIENCE ROAD Journal SCIENCE ROAD JOURNAL Year: 2015 Volume: 03 Issue: 03 Pages: 278-285 Analyzing the impact of knowledge management on the success of customer communications with intermediary role of

More information

Abstract. Shahram Gilaninia 1, Mohammad Taleghani 2, Mohsen Eshghi Mohammadi 3* 2. Statement of Problem

Abstract. Shahram Gilaninia 1, Mohammad Taleghani 2, Mohsen Eshghi Mohammadi 3* 2. Statement of Problem The Impact of Public Relations Performances on Market Share of Firms (Case Study: Power Battery Manufacturing In Isfahan) Shahram Gilaninia 1, Mohammad Taleghani 2, Mohsen Eshghi Mohammadi 3* 1,2 Associate

More information

EXPLAIN THE EFFECTIVENESS OF ADVERTISING USING THE AIDA MODEL

EXPLAIN THE EFFECTIVENESS OF ADVERTISING USING THE AIDA MODEL EXPLAIN THE EFFECTIVENESS OF ADVERTISING USING THE AIDA MODEL SAHAR GHARIBI a DR.SEYED YAHYAH SEYED DANESH b DR.KAMBIZ SHAHRODI c Abstract The main objective of this research, Explain the effectiveness

More information

How To Study The Relationship Between The Three Dimensions Of Management Information System And Organizational Structure

How To Study The Relationship Between The Three Dimensions Of Management Information System And Organizational Structure Management Information Systems and its Relationship with Organizational structure )Case Study of Rasht city Bank( Kaveh Ebrahim Nia 1, Mir Mohammad Mehdi Roohipour 2 1,2- M A Student of Business Management,

More information

ijcrb.com INTERDISCIPLINARY JOURNAL OF CONTEMPORARY RESEARCH IN BUSINESS JULY 2014 VOL 6, NO 3

ijcrb.com INTERDISCIPLINARY JOURNAL OF CONTEMPORARY RESEARCH IN BUSINESS JULY 2014 VOL 6, NO 3 The correlation between culture of consistency and customer relationship management (CRM) in Asia Insurance Company of Gilan province Dr. Toraj Mojibi (PHD) Department of Management, Firoozkooh Branch,

More information

The Relationship between Knowledge Management Elements and Organizational Learning among Faculty Members of Islamic Azad University of Dezful

The Relationship between Knowledge Management Elements and Organizational Learning among Faculty Members of Islamic Azad University of Dezful International Journal On New Trends In Education And Literature Vol 1, No 6, Feb. 2015 http://www.ijnteljournal.com The Relationship between Knowledge Management Elements and Organizational Learning among

More information

Investigating the relationship between outsourcing and performance based on Balanced Score Card (Case study: Ilam Post Office)

Investigating the relationship between outsourcing and performance based on Balanced Score Card (Case study: Ilam Post Office) 2014 (2014) 1-11 Available online at www.ispacs.com/dea Volume: 2014, Year 2014 Article ID: dea-00037, 11 Pages doi:10.5899/2014/dea-00037 Research Article Data Envelopment Analysis and Decision Science

More information

Factors Affecting Demand Management in the Supply Chain (Case Study: Kermanshah Province's manufacturing and distributing companies)

Factors Affecting Demand Management in the Supply Chain (Case Study: Kermanshah Province's manufacturing and distributing companies) International Journal of Agriculture and Crop Sciences. Available online at www.ijagcs.com IJACS/2013/6-14/994-999 ISSN 2227-670X 2013 IJACS Journal Factors Affecting Demand Management in the Supply Chain

More information

THE ROLE OF QUALITY INSURANCE SERVICES ON AMOUNT OF INSURED WILLINGNESS BASED ON THE SERVQUAL MODEL

THE ROLE OF QUALITY INSURANCE SERVICES ON AMOUNT OF INSURED WILLINGNESS BASED ON THE SERVQUAL MODEL THE ROLE OF QUALITY INSURANCE SERVICES ON AMOUNT OF INSURED WILLINGNESS BASED ON THE SERVQUAL MODEL Marhamat Hemmat Poor Department of Edecation Management, Islamic Azad University,Rasht Branch, Rasht,

More information

Pathology of Human Resources System Based On the Three-Branch Model in Education of Parsian City

Pathology of Human Resources System Based On the Three-Branch Model in Education of Parsian City Pathology of Human Resources System Based On the Three-Branch Model in Education of Parsian City Ali Eisazadeh, 1M.A Student, Education and Human Resources Development Department, Lamerd Branch, Islamic

More information

Ranking Barriers to Implementing Marketing Plans in the Food Industry

Ranking Barriers to Implementing Marketing Plans in the Food Industry Ranking Barriers to Implementing Marketing Plans in the Food Industry Shahram Gilaninia 1, Seyed Yahya Seyed Danesh 2, Mina Abroofarakh 3* 1 Department of Industrial Management, Rasht Branch, Islamic Azad

More information

DIFFERENCE BETWEEN INTERNAL AND EXTERNAL SUPPLY CHAIN RISKS ON ITS PERFORMANCE

DIFFERENCE BETWEEN INTERNAL AND EXTERNAL SUPPLY CHAIN RISKS ON ITS PERFORMANCE DIFFERENCE BETWEEN INTERNAL AND EXTERNAL SUPPLY CHAIN RISKS ON ITS PERFORMANCE Shahram Gilaninia 1, Hossein Ganjinia 2, Batool Asadi Mahdikhanmahaleh 3 (Corresponding Author) 1 Department of Industrial

More information

The Study of Relation Between Supply Relationship Management and Customer Satisfaction in Textile Industry

The Study of Relation Between Supply Relationship Management and Customer Satisfaction in Textile Industry World Applied Sciences Journal 15 (9): 1344-1348, 2011 ISSN 1818-4952 IDOSI Publications, 2011 The Study of Relation Between Supply Relationship Management and Customer Satisfaction in Textile Industry

More information

Designing a Model for Pathology of Personnel Performance Appraisal in Zanjan Bureaucracies

Designing a Model for Pathology of Personnel Performance Appraisal in Zanjan Bureaucracies J. Basic. Appl. Sci. Res., (9)9616-965, 01 01, TextRoad Publication ISSN 090-4304 Journal of Basic and Applied Scientific Research www.textroad.com Designing a Model for Pathology of Personnel Performance

More information

Entrepreneurial Students the Best Way for Economic Development in Iran

Entrepreneurial Students the Best Way for Economic Development in Iran 2012 2 nd International Conference on Economics, Trade and Development IPEDR vol.36 (2012) (2012) IACSIT Press, Singapore Entrepreneurial Students the Best Way for Economic Development in Iran Navidreza

More information

Impact of ECRM on the Create Competitive Advantage in Hotels of Sarein

Impact of ECRM on the Create Competitive Advantage in Hotels of Sarein Impact of ECRM on the Create Competitive Advantage in Hotels of Sarein Shahram GilaniNia Department of Industrial Management, Islamic Azad University, Rasht Branch, Rasht, Iran Sirous Balaei Department

More information

The effect of social value on the Bank customer loyalty (Case Study: branches of Mellat Bank in the city of Isfahan)

The effect of social value on the Bank customer loyalty (Case Study: branches of Mellat Bank in the city of Isfahan) ACADEMIE ROYALE DES SCIENCES D OUTRE-MER BULLETIN DES SEANCES Vol. 4 No. 2 May 2015 pp. 260-266 ISSN: 0001-4176 The effect of social value on the Bank customer loyalty (Case Study: branches of Mellat Bank

More information

Analysis of the Relationship between Strategic Management and Human Resources Management in Informatics Services Company of Tehran Province

Analysis of the Relationship between Strategic Management and Human Resources Management in Informatics Services Company of Tehran Province Modern Applied Science; Vol. 10, No. 6; 2016 ISSN 1913-1844 E-ISSN 1913-1852 Published by Canadian Center of Science and Education Analysis of the Relationship between Strategic Management and Human Resources

More information

J. Appl. Environ. Biol. Sci., 4(3)253-260, 2014. 2014, TextRoad Publication

J. Appl. Environ. Biol. Sci., 4(3)253-260, 2014. 2014, TextRoad Publication J. Appl. Environ. Biol. Sci., 4(3)253-260, 2014 2014, TextRoad Publication ISSN: 2090-4274 Journal of Applied Environmental and Biological Sciences www.textroad.com Investigation of the Influence of Human

More information

STUDYING OF THE EFFECT OF INFORMATION TECHNOLOGY ON SUPPLY CHAIN PROCESSES AND ORGANIZATIONAL PERFORMANCE (CASE STUDY: PARSIAN GAS REFINERY COMPANY)

STUDYING OF THE EFFECT OF INFORMATION TECHNOLOGY ON SUPPLY CHAIN PROCESSES AND ORGANIZATIONAL PERFORMANCE (CASE STUDY: PARSIAN GAS REFINERY COMPANY) Pinnacle Research Journals 1 STUDYING OF THE EFFECT OF INFORMATION TECHNOLOGY ON SUPPLY CHAIN PROCESSES AND ORGANIZATIONAL PERFORMANCE (CASE STUDY: PARSIAN GAS REFINERY COMPANY) KHODAKARAM MOHAMMADI CHESHME

More information

Comparing Teachers' Citizenship Behavior in Public and Non-Profit Schools in Dorud County

Comparing Teachers' Citizenship Behavior in Public and Non-Profit Schools in Dorud County International Journal of Humanities and Social Science Vol. 2 No. 18; October 2012 Comparing Teachers' Citizenship Behavior in Public and Non-Profit Schools in Dorud County Dr. Javad Mehrabi Department

More information

Investigation the Effect of Customer value on performance of Customer Relationship Management (Case Study: Parsian E-Commerce Company)

Investigation the Effect of Customer value on performance of Customer Relationship Management (Case Study: Parsian E-Commerce Company) Investigation the Effect of Customer value on performance of Customer Relationship Management (Case Study: Parsian E-Commerce Company) Seyyed Mohammad Nopasand Asil 1, Mostafa Ebrahimpour 2, Zahra Saberdel

More information

The Role of Integrated Marketing Communications (IMC) in Absorbing Tourists: A Case Study in Kish Island

The Role of Integrated Marketing Communications (IMC) in Absorbing Tourists: A Case Study in Kish Island The Role of Integrated Marketing Communications (IMC) in Absorbing Tourists: A Case Study in Kish Island Nazanin Sadat Fatehi Department of Tourism Management, University of Tehran, International campus,

More information

EVALUATING IMPACT OF MANAGEMENT ACCOUNTING PERFORMANCE ON ERP SYSTEM S EFFECTIVENESS: A CASE STUDY OF INSURANCE COMPANY OF ATIYEHSAZAN HAFEZ IRAN

EVALUATING IMPACT OF MANAGEMENT ACCOUNTING PERFORMANCE ON ERP SYSTEM S EFFECTIVENESS: A CASE STUDY OF INSURANCE COMPANY OF ATIYEHSAZAN HAFEZ IRAN EVALUATING IMPACT OF MANAGEMENT ACCOUNTING PERFORMANCE ON ERP SYSTEM S EFFECTIVENESS: A CASE STUDY OF INSURANCE COMPANY OF ATIYEHSAZAN HAFEZ IRAN Hadi Bakhsheshi Tanyani 1, Shahram Gilaninia 2* 1 M.A.

More information

The Effect of Internal Marketing on Employees' Customer Orientation in Social Security Organization of Gilan

The Effect of Internal Marketing on Employees' Customer Orientation in Social Security Organization of Gilan The Effect of Internal Marketing on Employees' Customer Orientation in Social Security Organization of Gilan Dr. Shahram Gilaninia 1. Dr. Bijan Shafiei 2. Rashid Shadab 3 1. Department of Industrial Management,

More information

Investigating the effective factors on Customer Relationship Management capability in central department of Refah Chain Stores

Investigating the effective factors on Customer Relationship Management capability in central department of Refah Chain Stores Investigating the effective factors on Customer Relationship Management capability in central department of Refah Chain Stores Salar Fathi, M.A. Student, Department of Management, Business Branch, Islamic

More information

ijcrb.webs.com INTERDISCIPLINARY JOURNAL OF CONTEMPORARY RESEARCH IN BUSINESS NOVEMBER 2013 VOL 5, NO 7 Abstract

ijcrb.webs.com INTERDISCIPLINARY JOURNAL OF CONTEMPORARY RESEARCH IN BUSINESS NOVEMBER 2013 VOL 5, NO 7 Abstract Relationship management training to improve the performance of individual public managers in Yazd Seyed Mohammad Reza Madani Department of Public Administration, Science and Research Branch, Islamic Azad

More information

Marketing Information System in Organizational Processes

Marketing Information System in Organizational Processes Marketing Information System in Organizational Processes Farshad Hosami 1, Kaveh Tahvildari 2,Mehrdad Moradi 3,Ahmadreza Taheri 4, Alireza Hosseini Nasab 5, Nader Khodadadi Lazar Jan 6 1,2,3,4,5 MA student

More information

CONSIDERING CRITICAL FACTORS OF SUCCESS AT IMPLEMENTING CUSTOMER RELATIONSHIP MANAGEMENT SYSTEM AND RANKING THEM

CONSIDERING CRITICAL FACTORS OF SUCCESS AT IMPLEMENTING CUSTOMER RELATIONSHIP MANAGEMENT SYSTEM AND RANKING THEM CONSIDERING CRITICAL FACTORS OF SUCCESS AT IMPLEMENTING CUSTOMER RELATIONSHIP MANAGEMENT SYSTEM AND RANKING THEM *Navid Aboulian Department of IT Management, Islamic Azad University, Science and Researches

More information

How To Evaluate The Effectiveness Of A Training Workshop In Aniran

How To Evaluate The Effectiveness Of A Training Workshop In Aniran Middle-East Journal of Scientific Research 8 (2): 483-487, 2011 ISSN 1990-9233 IDOSI Publications, 2011 Evaluation of Training Workshop (Near) and Also in Part Due to Technical and Vocational Training

More information

FACTORS AFFECTING SUCCESSFUL IMPLEMENTATION OF NICHE MARKETING IN TEHRAN METROPOLIS

FACTORS AFFECTING SUCCESSFUL IMPLEMENTATION OF NICHE MARKETING IN TEHRAN METROPOLIS Revista Empresarial Inter Metro / Inter Metro Business Journal Spring 2012 / Vol. 8 No. 1 / p. 33 FACTORS AFFECTING SUCCESSFUL IMPLEMENTATION OF NICHE MARKETING IN TEHRAN METROPOLIS By Mehdi Noursina Management

More information

Investigating the Effect of Electronic Banking Communications on Banks Financial Resources in Urmia Melli Bank Branches

Investigating the Effect of Electronic Banking Communications on Banks Financial Resources in Urmia Melli Bank Branches International Research Journal of Applied and Basic Sciences 2015 Available online at www.irjabs.com ISSN 2251-838X / Vol, 9 (2): 189-194 Science Explorer Publications Investigating the Effect of Electronic

More information

THE IMPACT OF COMPETENCY-BASED PERFORMANCE MANAGEMENT OF STAFF ON ORGANIZATIONAL PERFORMANCE (CASE STUDY: ENTEKHAB INDUSTRIAL GROUP)

THE IMPACT OF COMPETENCY-BASED PERFORMANCE MANAGEMENT OF STAFF ON ORGANIZATIONAL PERFORMANCE (CASE STUDY: ENTEKHAB INDUSTRIAL GROUP) I J A B E R, Vol. 13, No. 4, (2015): 1933-1940 THE IMPACT OF COMPETENCY-BASED PERFORMANCE MANAGEMENT OF STAFF ON ORGANIZATIONAL PERFORMANCE (CASE STUDY: ENTEKHAB INDUSTRIAL GROUP) Mojtaba Rafiee¹, Iraj

More information

RELATIONSHIP BETWEEN MANAGEMENT INFORMATION SYSTEMS (MIS) AND LEAN MANAGEMENT

RELATIONSHIP BETWEEN MANAGEMENT INFORMATION SYSTEMS (MIS) AND LEAN MANAGEMENT RELATIONSHIP BETWEEN MANAGEMENT INFORMATION SYSTEMS (MIS) AND LEAN MANAGEMENT Farhang Khallaghdoost Nejati, Kourosh Rajeiyan, Reza Hajati, Hamid Reza Safari, Mohammad Rashed 1,2,3,4 M.A. Student Business

More information

Journal of Scientific Research and Development 2 (3): 42-47, 2015 Available online at www.jsrad.org ISSN 1115-7569 2015 JSRAD

Journal of Scientific Research and Development 2 (3): 42-47, 2015 Available online at www.jsrad.org ISSN 1115-7569 2015 JSRAD Journal of Scientific Research and Development 2 (3): 42-47, 2015 Available online at www.jsrad.org ISSN 1115-7569 2015 JSRAD Investigating the relationship between implementation of management information

More information

The Impact of Management Information Systems of Human Resources on the Training Needs in Al-Balqa Applied University

The Impact of Management Information Systems of Human Resources on the Training Needs in Al-Balqa Applied University The Impact of Management Information Systems of Human Resources on the Training Needs in Al-Balqa Applied University Mohammed A. Abu Rumman Department of Business Administration Al Balqa Applied University,

More information

A Survey of the Relationship between Quality of Work Life and Customer Relationship Management (Case Study: Keshavarzi Bank Branches of Kermanshah)

A Survey of the Relationship between Quality of Work Life and Customer Relationship Management (Case Study: Keshavarzi Bank Branches of Kermanshah) ORIGINAL ARTICLE Received 15 Oct. 2012 Accepted 30 Dec. 2012 2012, Scienceline Publication www.science-line.com Asian Journal of Social and Economic Sciences Asian J. Soc. Econ. Sci. 1(1): 18-22, 2012

More information

Kuwait Chapter of Arabian Journal of Business and Management Review Vol. 1, No.5; January 2012

Kuwait Chapter of Arabian Journal of Business and Management Review Vol. 1, No.5; January 2012 INVESTIGATE THE RELATIONSHIP BETWEEN READINESS LEVEL MANAGERS TO IMPLEMENT TOTAL QUALITY MANAGEMENT WITH ORGANIZATIONAL CULTURE AND EFFECTIVENESS OF MANAGERS (Case study: managers of Islamic Azad University

More information

THE ROLE OF KNOWLEDGE MANAGEMENT CUSTOMER- ORIENTED APPROACH ON ENHANCING SERVICE QUALITY; CASE STUDY: THREE LARGE PRIVATE HOSPITALS IN SHIRAZ

THE ROLE OF KNOWLEDGE MANAGEMENT CUSTOMER- ORIENTED APPROACH ON ENHANCING SERVICE QUALITY; CASE STUDY: THREE LARGE PRIVATE HOSPITALS IN SHIRAZ THE ROLE OF KNOWLEDGE MANAGEMENT CUSTOMER- ORIENTED APPROACH ON ENHANCING SERVICE QUALITY; CASE STUDY: THREE LARGE PRIVATE HOSPITALS IN SHIRAZ *Seyedeh Elnaz Torbati, Iman Jokar and Elham Liravi Science

More information

DAVOOD MEHRJOO a1 AND MANSOOR MIRMOOSAVI b

DAVOOD MEHRJOO a1 AND MANSOOR MIRMOOSAVI b Indian J.Sci.Res. 7 (1): 687-691, 014 ISSN: 0976-876 (Print) ISSN: 50-0138(Online) ELECTRONIC SYSTEM OF HUMAN RESOURCE MANAGEMENT AND EXERCISE OF LEADERSHIP IN HUMAN RESOURCES: A CASE STUDY OF AMIRALMOMENIN

More information

INVESTIGATION OF EFFECTIVE FACTORS IN USING MOBILE ADVERTISING IN ANDIMESHK. Abstract

INVESTIGATION OF EFFECTIVE FACTORS IN USING MOBILE ADVERTISING IN ANDIMESHK. Abstract INVESTIGATION OF EFFECTIVE FACTORS IN USING MOBILE ADVERTISING IN ANDIMESHK Mohammad Ali Enayati Shiraz 1, Elham Ramezani 2 1-2 Department of Industrial Management, Islamic Azad University, Andimeshk Branch,

More information

The impact of relationship marketing on customer loyalty enhancement (Case study: Kerman Iran insurance company)

The impact of relationship marketing on customer loyalty enhancement (Case study: Kerman Iran insurance company) Marketing and Branding Research 3(2016) 41-49 MARKETING AND BRANDING RESEARCH WWW.AIMIJOURNAL.COM INDUSTRIAL MANAGEMENT INSTITUTE The impact of relationship marketing on customer loyalty enhancement (Case

More information

Survey the Administrative Health and Improved Financial Performance at the Technical and Professional Organization of Isfahan

Survey the Administrative Health and Improved Financial Performance at the Technical and Professional Organization of Isfahan Vol. 4, No.1, January 2014, pp. 272 278 E-ISSN: 2225-8329, P-ISSN: 2308-0337 2014 HRMARS www.hrmars.com Survey the Administrative Health and Improved Financial Performance at the Technical and Professional

More information

The Impact of Company Characteristics on Working Capital Management

The Impact of Company Characteristics on Working Capital Management Journal of Applied Finance & Banking, vol.2, no.1, 2012, 105-125 ISSN: 1792-6580 (print version), 1792-6599 (online) International Scientific Press, 2012 The Impact of Company Characteristics on Working

More information

AN EXAMINATION OF THE RELATION BETWEEN TRANSFORMATIONAL LEADERSHIP AND ORGANIZATIONAL IDENTITY; A CASE STUDY (PETROCHEMICAL OF ILAM PROVINCE)

AN EXAMINATION OF THE RELATION BETWEEN TRANSFORMATIONAL LEADERSHIP AND ORGANIZATIONAL IDENTITY; A CASE STUDY (PETROCHEMICAL OF ILAM PROVINCE) Indian Journal of Fundamental and Applied Life Sciences ISS: 223 6345 (Online) An Open Access, Online International Journal Available at www.cibtech.org/sp.ed/jls/204/04/jls.htm 204 Vol. 4 (S4), pp. 365-37/Rezaee

More information

The Impact of Service Quality on Customer Loyalty: A Study of Bank Mali in Seakale City, Guilin, Iran

The Impact of Service Quality on Customer Loyalty: A Study of Bank Mali in Seakale City, Guilin, Iran International Research Journal of Applied and Basic Sciences 2012 Available online at www.irjabs.com ISSN 2251-838X / Vol, 3 (10): 2120-2126 Science Explorer Publications The Impact of Service Quality

More information

The Impact of Electronic Customer Relationship Management on Improving Marketing Performance of Private Banks

The Impact of Electronic Customer Relationship Management on Improving Marketing Performance of Private Banks The Impact of Electronic Customer Relationship Management on Improving Marketing Performance of Private Banks Esmaeil Malek Akhlagh 1, Allahyar Daghbandan 2, Somayeh Yousefnejad 3* 1 Department of Business

More information

IMPACT OF JOB CHARACTERISTICS ON JOB SATISFACTION AMONG ERP SYSTEM USERS

IMPACT OF JOB CHARACTERISTICS ON JOB SATISFACTION AMONG ERP SYSTEM USERS IMPACT OF JOB CHARACTERISTICS ON JOB SATISFACTION AMONG ERP SYSTEM USERS S.Lakshmi 1 * and M.R.Vanithmani 2# 1. School of Management, Sri Krishna College Of Engineering And Technology, Coimbatore, Tamil

More information

The Relationship between Service Quality and Perceived Value with Customer Loyalty and Aerobic Fitness Clubs in Tabriz

The Relationship between Service Quality and Perceived Value with Customer Loyalty and Aerobic Fitness Clubs in Tabriz 2015; 1(6): 69-73 P-ISSN: 2394-1685 E-ISSN: 2394-1693 Impact Factor (ISRA): 4.69 IJPESH 2015; 1(6): 69-73 2015 IJPESH www.kheljournal.com Received: 07-05-2015 Accepted: 09-06-2015 Mohammad Rahim Najafzadeh

More information

Explaining and Recognizing the Effect of Operational Advantages of Enterprise Resource Planning on Supply Chain Management Capabilities

Explaining and Recognizing the Effect of Operational Advantages of Enterprise Resource Planning on Supply Chain Management Capabilities Explaining and Recognizing the Effect of Operational Advantages of Enterprise Resource Planning on Supply Chain Management Capabilities Dr. Rasoul Shafieeun Department of Management and Accounting, Mobarakeh

More information

*Author for Correspondence

*Author for Correspondence INVESTIGATION COMPETENCY EFFECTS OF INFORMATION SYSTEMS ON MANAGEMENT INFORMATION SYSTEMS (MIS) BASED ON GARNER MODEL (CASE STUDY: MELI BANKS OF BOROJEN TOWNSHIP) *Zohreh Aghababaei Dehaghani 1, Hamid

More information

VOL. 3, NO. 4, June 2014 ISSN 2307-2466 International Journal of Economics, Finance and Management 2014. All rights reserved.

VOL. 3, NO. 4, June 2014 ISSN 2307-2466 International Journal of Economics, Finance and Management 2014. All rights reserved. Social Capital on Entrepreneurial Opportunity Recognition 1 Fatemeh Mohebi, 2 Ali Rabiee 1 Master of Entrepreneurship, University of Tehran, 2 Assistant Professor, Communication and Media Dep, Payamenoor

More information

ANALYSIS OF KEY FACTORS INFLUENCING PEOPLE S WILLINGNESS TO JOIN THE SOCIAL INSURANCE FUND FOR FARMERS, VILLAGERS AND NOMADS

ANALYSIS OF KEY FACTORS INFLUENCING PEOPLE S WILLINGNESS TO JOIN THE SOCIAL INSURANCE FUND FOR FARMERS, VILLAGERS AND NOMADS ANALYSIS OF KEY FACTORS INFLUENCING PEOPLE S WILLINGNESS TO JOIN THE SOCIAL INSURANCE FUND FOR FARMERS, VILLAGERS AND NOMADS Mehdi Zarei 1 and *Abdolnaser Shojaei 2 1 Department of Management, Sanandaj

More information

Miracle Integrating Knowledge Management and Business Intelligence

Miracle Integrating Knowledge Management and Business Intelligence ALLGEMEINE FORST UND JAGDZEITUNG (ISSN: 0002-5852) Available online www.sauerlander-verlag.com/ Miracle Integrating Knowledge Management and Business Intelligence Nursel van der Haas Technical University

More information

How To Find Out If A Manager Is Happy At Work

How To Find Out If A Manager Is Happy At Work Correlation between Quality of Work Life and Change Management of Sports Clubs of City of Tabriz Kazem Zare 1, 2, Hamid Janani 1, 2* RJSS RESEARCH JOURNAL OF Vol 3 (2): 45-50 http://www.rjssjournal.com

More information

www.engineerspress.com

www.engineerspress.com www.engineerspress.com Volume: 1 Issue: 6 Pages: 101-112 Analyzing the Effects of Electronic Human Resource Management on the Talent Management Strategies (Medical University of Isfahan as a Case Study)

More information

Effect of organizational learning on human resource development (case study: Payam Noor University in Fars province)

Effect of organizational learning on human resource development (case study: Payam Noor University in Fars province) Journal of Scientific Research and Development 2 (4): 168-172, 2015 Available online at www.jsrad.org ISSN 1115-7569 2015 JSRAD Effect of organizational learning on human resource development (case study:

More information

The Relationship between Social Capital and Organizational Knowledge Management, Human Resource Administration (Case Study in Urmia Justice)

The Relationship between Social Capital and Organizational Knowledge Management, Human Resource Administration (Case Study in Urmia Justice) Vol. 102, No. 11; November 2013 NATIONALPARK-FORSCHUNG IN DER SCHWEIZ (Switzerland Research Park Journal) The Relationship between Social Capital and Organizational Knowledge, Human Resource Administration

More information

MAGNT Research Report (ISSN. 1444-8939) Vol.2 (Special Issue) PP: 860-867

MAGNT Research Report (ISSN. 1444-8939) Vol.2 (Special Issue) PP: 860-867 The Relationship between Customer Relationship Management and Market Oriented Approach and Market Performance (Case Study: Internet companies in Tehran) Peyman Shiroui *1 and Hossein Boudaghi khajeh Noubar

More information

The Relationship between Bureaucratic Leadership Style (Task-Oriented) and Customer Relationship Management (CRM)

The Relationship between Bureaucratic Leadership Style (Task-Oriented) and Customer Relationship Management (CRM) 2013, TextRoad Publication ISSN 2090-4304 Journal of Basic and Applied Scientific Research www.textroad.com The Relationship between Bureaucratic Leadership Style (Task-Oriented) and Customer Relationship

More information

THE IMPACT OF KNOWLEDGE MANAGEMENT TECHNOLOGIES (KMTs) ON ORGANIZATIONAL LEARNING: CASE STUDY IN YAZD ELECTRICAL DISTRIBUTION COMPANY (YEDC)

THE IMPACT OF KNOWLEDGE MANAGEMENT TECHNOLOGIES (KMTs) ON ORGANIZATIONAL LEARNING: CASE STUDY IN YAZD ELECTRICAL DISTRIBUTION COMPANY (YEDC) THE IMPACT OF KNOWLEDGE MANAGEMENT TECHNOLOGIES (KMTs) ON ORGANIZATIONAL LEARNING: CASE STUDY IN YAZD ELECTRICAL DISTRIBUTION COMPANY (YEDC) Hamed Alvansaz 1, * Maryam Hakakian 2, Masoud Mokhtari 3 1 Yazd

More information

360 Degree Feedback and Performance Evaluation Method Based on the Managers and Executives Examining their Relationship to Job Satisfaction

360 Degree Feedback and Performance Evaluation Method Based on the Managers and Executives Examining their Relationship to Job Satisfaction J. Basic. Appl. Sci. Res., 3(5)547-554, 2013 2013, TextRoad Publication ISSN 2090-4304 Journal of Basic and Applied Scientific Research www.textroad.com 360 Degree Feedback and Performance Evaluation Method

More information

Effect of Use of e-commerce in Company s Productivity (Small and Medium Enterprises in the Electronics Industry)

Effect of Use of e-commerce in Company s Productivity (Small and Medium Enterprises in the Electronics Industry) Effect of Use of e-commerce in Company s Productivity (Small and Medium Enterprises in the Electronics Industry) Rozita Saadatmand 1 *, Reza Safarinejad Fard 1, Dr.Abu Bakar Bin Abdual Hamid 1 1 University

More information

THE EFFECT OF KNOWLEDGE MANAGEMENT ON ORGANIZATIONAL LEARNING AND PERFORMANCE OF EDUCATION DEPARTMENT OF ABHAR COUNTY

THE EFFECT OF KNOWLEDGE MANAGEMENT ON ORGANIZATIONAL LEARNING AND PERFORMANCE OF EDUCATION DEPARTMENT OF ABHAR COUNTY HE EFFEC OF KNOWLEDGE MANAGEMEN ON ORGANIZAIONAL LEARNING AND PERFORMANCE OF EDUCAION DEPARMEN OF ABHAR COUNY 1 Roya Yousefi, 2 Sanaz aherkhani, 3 Nooshin Ghardashkhani 1 Young Researchers and Elites Club,

More information

Estimate Role of Accounting Information Systems in Presentation Managers Required Information

Estimate Role of Accounting Information Systems in Presentation Managers Required Information APRIL VOL, NO Estimate Role of Accounting Information Systems in Presentation Managers Required Information Mohammad Javad Baghersefat, Mohammad Hemati Zareei, Mohammad Jafari Bazkiai, Reza Iranpoor siavorodi

More information

*Author for Correspondence. Keywords: Social Responsibility, Market Orientation, Customer Relationship Management, Performance

*Author for Correspondence. Keywords: Social Responsibility, Market Orientation, Customer Relationship Management, Performance THE EFFECT OF SOCIAL RESPONSIBILITY, MARKET ORIENTATION AND CUSTOMER RELATIONSHIP MANAGEMENT ON PERFORMANCE USING A BALANCED SCORECARD APPROACH (CASE STUDY DAIRY COMPANIES SHIRAZ) Fatemeh Keshavars Pour

More information

SEM Analysis of the Impact of Knowledge Management, Total Quality Management and Innovation on Organizational Performance

SEM Analysis of the Impact of Knowledge Management, Total Quality Management and Innovation on Organizational Performance 2015, TextRoad Publication ISSN: 2090-4274 Journal of Applied Environmental and Biological Sciences www.textroad.com SEM Analysis of the Impact of Knowledge Management, Total Quality Management and Innovation

More information

Presentation of a Framework for Implementing Knowledge Management in Supply Chain

Presentation of a Framework for Implementing Knowledge Management in Supply Chain Presentation of a Framework for Implementing Knowledge Management in Supply Chain HamedMellatdoust 1, OmidZolfaghari 2, MojtabaMansouri 3, Ali Bahramnezhad 4 1234-MA Students of MBA, Islamic Azad University,

More information

Epistemologia. Check-mail marketing software and e-commerce customer behavior. Available online at www.epistemologia-journal.com ISSN: 0392-9760

Epistemologia. Check-mail marketing software and e-commerce customer behavior. Available online at www.epistemologia-journal.com ISSN: 0392-9760 Epistemologia Available online at ISSN: 0392-9760 Vol.11, Issue.01, Page: 56-60 (2014) Check-mail marketing software and e-commerce customer behavior Reza ijadi 1, ahmad sanaei 2 1 Professor Of Persian

More information

THE IMPACT OF CORPORATE SOCIAL RESPONSIBILITY ON CONSUMER SATISFACTION (A CASE STUDY: CAR INDUSTRY IN SHIRAZ)

THE IMPACT OF CORPORATE SOCIAL RESPONSIBILITY ON CONSUMER SATISFACTION (A CASE STUDY: CAR INDUSTRY IN SHIRAZ) ISSN: 0976-2876 (Print) ISSN: 2250-0138(Online) THE IMPACT OF CORPORATE SOCIAL RESPONSIBILITY ON CONSUMER SATISFACTION (A CASE STUDY: CAR INDUSTRY IN SHIRAZ) IMAN AZIZI a1, FATEMEH SAAGHI b AND SALIMEH

More information

Factors affecting the electronic exchange of data through Viral Marketing. (Case study: E-commerce users in Rasht city)

Factors affecting the electronic exchange of data through Viral Marketing. (Case study: E-commerce users in Rasht city) Volume 5, Number 1, 2015 Online ISSN 1800-556X Journal s URL:http://www. barsjournal.net Factors affecting the electronic exchange data through Viral Marketing (Case study: E-commerce users in Rasht city)

More information

ORGANIZATIONAL CULTURE - AN ESSENTIAL FACTOR FOR INCREASING THE COMPETITIVENESS OF A COMPANY

ORGANIZATIONAL CULTURE - AN ESSENTIAL FACTOR FOR INCREASING THE COMPETITIVENESS OF A COMPANY ROMANIAN ACADEMY COSTIN C. KIRIŢESCU NATIONAL INSTITUTE OF ECONOMIC RESEARCH ORGANIZATIONAL CULTURE - AN ESSENTIAL FACTOR FOR INCREASING THE COMPETITIVENESS OF A COMPANY Thesis Coordinator Prof. Univ.

More information

Investigating Customer Satisfaction Factors in a Customized Software Development Company

Investigating Customer Satisfaction Factors in a Customized Software Development Company Investigating Customer Satisfaction Factors in a Customized Software Development Company Seyed Hossein Siadat 1, Hamideh Moradi Amani 2, Mohammad Reza Yazdanparast 2 1. Assistant Professor, Group of Information

More information

INVESTIGATING THE ADMINISTRATIVE BARRIERS OF HUMAN RESOURCES DEVELOPMENT (A CASE STUDY OF RELIEF COMMITTEE OF IMAM KHOMEINI IN TEHRAN PROVINCE)

INVESTIGATING THE ADMINISTRATIVE BARRIERS OF HUMAN RESOURCES DEVELOPMENT (A CASE STUDY OF RELIEF COMMITTEE OF IMAM KHOMEINI IN TEHRAN PROVINCE) INVESTIGATING THE ADMINISTRATIVE BARRIERS OF HUMAN RESOURCES DEVELOPMENT (A CASE STUDY OF RELIEF COMMITTEE OF IMAM KHOMEINI IN TEHRAN PROVINCE) Taher jafare PhD student of human resource management, Shakhes-Pajooh

More information

Analysis of the structural model behavior of financial investors in capital markets using structural equation modeling (SEM)

Analysis of the structural model behavior of financial investors in capital markets using structural equation modeling (SEM) Journal of Scientific Research and Development 2 (4): 233-240, 2015 Available online at www.jsrad.org ISSN 1115-7569 2015 JSRAD Analysis of the structural model behavior of financial investors in capital

More information

THE IMPACT OF TRADING HALTS ON LIQUIDITY OF THE TEHRAN STOCK EXCHANGE

THE IMPACT OF TRADING HALTS ON LIQUIDITY OF THE TEHRAN STOCK EXCHANGE THE IMPACT OF TRADING HALTS ON LIQUIDITY OF THE TEHRAN STOCK EXCHANGE Zahra Sarikhani 1 and *Abbas Talebbeydokhti 2 1 Department of Management, Marvdasht Branch, Islamic Azad University, Marvdasht, Iran

More information

Effect of some important factors on management of customer relationship with an emphasis on comprehensive banking

Effect of some important factors on management of customer relationship with an emphasis on comprehensive banking Effect of some important factors on management of customer relationship with an emphasis on comprehensive banking Department of management, Science and research branch, Islamic Azad University, Shahroud,

More information

THE ROLE OF CUSTOMER RELATIONSHIP MANAGEMENT SYSTEM IN CUSTOMER KNOWLEDGE CREATION

THE ROLE OF CUSTOMER RELATIONSHIP MANAGEMENT SYSTEM IN CUSTOMER KNOWLEDGE CREATION THE ROLE OF CUSTOMER RELATIONSHIP MANAGEMENT SYSTEM IN CUSTOMER KNOWLEDGE CREATION 1. Bahareh Behdadmanesh and 2. Mansur Amini Lari 1. Department of Management, Fars Science and Research Branch, Islamic

More information

Assessing CRM indicators effects on creating brand image at health care services

Assessing CRM indicators effects on creating brand image at health care services Available online at www.behaviorsciences.com Reef Resources Assessment and Management Technical Paper ISSN: 16077393 RRAMT 2013 Vol. 38(2), 2013, 5 Assessing CRM indicators effects on creating brand image

More information

Performance Evaluation of 360 Degree Feedback and Its Relationship with Employee's Satisfaction (Case study: Telecommunications of Damghan city)

Performance Evaluation of 360 Degree Feedback and Its Relationship with Employee's Satisfaction (Case study: Telecommunications of Damghan city) Applied mathematics in Engineering, Management and Technology 2 (4) 2014:541-547 www.amiemt-journal.com Performance Evaluation of 360 Degree Feedback and Its Relationship with Employee's Satisfaction (Case

More information

The Role of Internet Service Providers (ISPS) in Encouraging Customers to Use Their Internet Services in Iran

The Role of Internet Service Providers (ISPS) in Encouraging Customers to Use Their Internet Services in Iran The Role of Internet Service Providers (ISPS) in Encouraging Customers to Use Their Internet Services in Iran Farnaz Saadat PhD Candidate in Social Communication Sciences Department of Social Communication

More information

INVESTIGATING THE RELATION BETWEEN KNOWLEDGE MANAGEMENT AND ORGANIZATIONAL INNOVATION IN ISLAMIC AZAD UNIVERSITY OF SHOSHTAR

INVESTIGATING THE RELATION BETWEEN KNOWLEDGE MANAGEMENT AND ORGANIZATIONAL INNOVATION IN ISLAMIC AZAD UNIVERSITY OF SHOSHTAR INVESTIGATING THE RELATION BETWEEN KNOWLEDGE MANAGEMENT AND ORGANIZATIONAL INNOVATION IN ISLAMIC AZAD UNIVERSITY OF SHOSHTAR Ali Reza Shakerian, Abdul Mehdi Moarrefzadeh Department of Educational Administration,

More information