2 Repairs R+D Engineering SWAP Facilities and maintenance History 1986 IS Poas Maintenance 2010 POAS GROUP Computer maintenance service. Transactional service terminals. 100% Spanish Capital They had the most demanding manufacturers worldwide approvals. Subsidiary company of Nixdorf, Siemens and Fujitsu Demanding projects in SLA s, implication and costs The most extensive services network in the domestic market. Technology and complementary services. Agility and adaptability to customer needs. Installation, maintenance and repair of Payment Systems and Computing, as well as Infrastructure and Telecommunications Networks
3 Relevant data Our diversification, both customers and services, make us a profitable and forward thinking Group TURNOVER BAI ,0% 4,0% 2,0% BAI/TURNOVER 4,6% 3,9% 2,2% 5,3% ,0% More than m2 working areas More than WO s More than 750 employees and external staff Manteinance 37% SWAP 17% Reparair 19% R+D 1% Engineering 26% Facturación Grupo Poas 2013
4 Our customers speak demostrating technical capacity, both human resources and technical skills, showing a great flexibility and quality of services D. Ricardo Arnaiz, IT Manager at Consum Cooperativa. performing times and conditions agreed, proving so far an adequate technical capacity and quality level. D. Ernesto Martínez Velasco. Provision and Maintenance Manager at Jazztel.
5 Banking and insurance Retail Industry Telecommunications and Media PPAA and Integrators Attributes Vertical market integration and horizontal on the customer value chain REPAIRS R+D ENGINEERING SWAP INSTALATIONS MAINTENANCE RECRUITING TRAINING CALL CENTER LOGISTIC SERVICES
6 Attributes Identification of opportunities Agreements Performance protocols Support in management of service IT Our qualified and specialized staff in technolgies, helps you to go ahead of competitors Pre-sales Sales Implantation Call Center Service Managment We innovate in service: We share our network of tecnical advisors to provide value to our customers business Operations Technical-sales profiles Technical consultant Achievement orientation Customer sales management Confidenciality
7 We are leaders in technology applied to the intense management of human resources, enabling us to offer the best levels of service at competitive prices. Staff ( - ) MobileTel Engineering Call Center Integral Maintenance Repairs Logistics R+D ( + ) ( - ) ( + ) Technology
8 Call Center Call Center adapted to our customer needs. Tracking of each incident to resolution. Operating centers in Madrid and Valencia. Receiving calls. Record and tracking of requests and incidents. Initial evaluation of the incidence, try to resolve it or scale it to the appropiate department. Lifecycle Management of the incidence till the end. Contribute to the identification of problems. File periodic reports (nº ans status of calls, recordings, etc.) Monitoring and remote management. Contribution to a continuous improvement of the service. Customer support SUCCESS CASE Santander Consumer Finance (SCF) is a Leading consumer finance company and is part of the Santander Group. Since 2009, they have given us thier trust as a service outsourcing company of their CAU. In these 5 years, we have solved more than incidences and we have recived more than calls and, what s more important, the highest level of satisfaction and quality levels, that allow us to get the confidence of the client and successive renewals of the service.
9 Logistics Receipt, storage, custody and management of computer equipment (POS s, pc s, screeens, etc.) Case management of material from warehouse to point of instalation.. Handling IN / Handling OUT. Stock Management and purchase orders Transports: courier, distribution. Reverse logistics, recycling, refunds, returns, packaging, etc Storage, inventory, handled, labeled, palletizing, re-packaged. Computer management, traceability, outsourcing, tracking. Tecnologistic SUCCESS CASE Since 2008, Caja Madrid then and now Bankia, has entrusted us as the only logisitics provider managing their computer store. Year by year, Bankia has renewed their trust in us, and we both have undertaken their internal restructuring, and we have centralized and managed in our own stores all the information from the new network that makes up Bankia today.
10 Integral Maintenance Maintenance service, hardware and software, of COMPUTERS, TELECOMUNICATIONS and ELECTRONICS. Management of large volume of WTs. Criticality respnse times Geographic dispersion Urgent replacement material. Schedules default. Tracking ofwork ordes and materials. On-line monitoring activity.. Maintenance SUCCESS CASE We start the service in 2.012, gaining to be the leading provider in manteinance of its telecomuncations equipments, facilities and logisitics. Our resources improve their technical capabilities, currently being prepared to undertake interventions on high level routers, template modifications, etc.
11 SWAP The term SWAP is used when the terminal is unrepairable on site and is replaced by another similar one. Our distinctive value in this area is based on the high speed reponse times, geographic dispersion and the instant material replacement, being our identity brand and our seccess. SWAP SUCCESS CASE Since Poas serves Tecnologistic POS services to various entities grouped in the project. These services are Installation, Reinstallation, Maintenance, Removal, Recycling and stock management of POS of allbrands, models and technologies. The operation area includes throughout the country. All services requiered by by this contract are provided according to the specifications and SLA s compliances controlled by a set of indicators ofr each of the main processes.
12 Repair center (I) More than 180 technicians to repair all kind of electronic devices. Over devices in our center. Cosmetic adequacy of modules and equipment of all kinds. Firmaware/software product update. Refurbished boyh macanically and eletronically. Repair of equipment and card al component level with technoogy SMD, BGA. Services ATM s Point of sale (POS s) and lotteries. Multibrand PC s, Laptops, PDA s and tablets. Domestic robots Tv s LCD, screens CRT/LCD/TFT/Plasma and projectors. Video cameras and photography. Security systems (alarm systems, volumetric detectors, video surveillance, sirens, etc) Router, mobile and IP Telephony, comunicactions systems and TV decoders. GSSM and UMTS mobile phones and cordless phones. Products
13 Repair center(ii) We do not only work for direct clients but we also do it for manufacturers and others companies in the area, wich has demanded to our center the toughest certification processes. ALTECH UEC, AOC, ESSENCE SECURITY, EYECLICK, FUJITSU, GLORY GLOBAL SOLUTION INNOLUX, IROBOT, KEBA, LG, LITEON, MOBOTIX, NOKIA, SIEMENS, OMRON, ONO, RTS, R&M, SAETIC, SAMSUNG, SECURITAS, SIEMENS, TECHVIEW, TT GÖRLER, VIEWSONIC, WINCOR NIXDORF, WISTRON SUCCESS CASE We have reached an score of 86 over 100 on the internal audit, obtaining the qualification as official reapair by the company nº 1 in the mobile telephony area. Approvals
14 Engineering (I) Design, Planning, Optimization and Network Infrastructure maintenance. Integration and commissioning of network elements. Monitoring adn audits of plants. Our activity is based on the management of projects related to the design, development, optimization and maintenance of communications infrastructures. We carry out the implementation, improvement and maintenance of communication networks for operators of mobile and fixed communications throughout the country. We cover all areas of technology infrastructure from the radio access part (network elements like BTS, Node B, BSC, RNC) via the data transport networks (SDH, PDH, DWDM) network elements fixed (DSLAM, ISAM) to the core of the network (voice MGW, MGW VoIP), as switching voice and data network. Services Technological Areas
15 Engineering (II) We have a wide experience and knowledge in managing projects related to the development, optimization and design of communications architectures in both the public sector and private ENGINEERING Design, integration and optimization (Radio, Transmission, Core and Transport, Fixed Access). Design (FTTN, FTTH) FIELD SERVICE Telecommunications Infrastructure (Deployment - RAN, MW, PTTN - Drive Test, Site Survay, Studio viabilities, Cover Site, FTTH engineering field). FLM AVE (AVE Maintenance infrastructure lines) Outsourcing/Consultoría de servicios de ingeniería especializados SUCCESS CASE Single RAN (Radio Access Network) IS2 Global has been awarded by the three vendors in different areas, both geographical and techniques. Duration: 3 years Amount estimated 400 million Awardees Vendor: Ericsson, NSN, ALU.
16 R+D (I) We cover a wide range of areas, from reverse engineering to specific products for Telecare, Mobility, or electro-assisted learning systems. Own products (MobileTel, MobileLink, tele home gateway support,...). Developed products for other companies (Telefónica, Securitas Direct, municipalities...). Consultancy activities and joint research. All our projects are quality assurance provided by our quality and environment area, as well as government approval in the case of final products. We participate in development projects of the E.U. and technological institutes and cooperating with domestic and foreign universities to share knowledge and more innovative products. Continuous research of systems, networks, communications, test and measurement equipment. To develop internal solutions ongoing research is necessary due to the high technological requirements that our departments Technical Service and Repair Laboratory needed. Products Quality Research
17 R+D (II) We have developed a support, monitoring and support system for security companies working in Madrid and Barcelona for Renfe. Development of MobileVig device, whose main features are defined by the relationship between GPRS telephony, a system of geolocation and radio beacons. They are associated with an application that lets you know in real time the exact location of each guard, if you need any help, at stations and inside the trains. For the project, we have designed an application based in Vulcano, a tool developed by POAS Group. Vulcano is based on processes, which allows us to ensure data integrity and compliance with the essential requirements for compliance to ITIL quality. Once the project is finished in stations near Madrid and Barcelona, the solution will be implemented in other cities in the surrounding area and there halfway. The action plan is to have the entire project finished at the end of Products Conectivity Future
18 MobileTel The most modern and complete GPS locator, with intelligent protecting functions. (www.mobileteltrip.com) Full service GPS trancking and anti-theft alert. Includes a last generation portable device permanently connected to Internet that allows trancking very effectively from anywhere. Incoming mude call. SMS button for helping call. Tracking and location Simple and discrete design Small dimensions Impact resistance Movility Status LED Long life battery Easy use with two discrete buttons Remote configuration and control via Web
19 Certifications We have certifications in Quality and Environment by the Chamber of Commerce of Madrid. We also have the qualifications to work in the Petrochemical sector. All our staff belenging to the Sales and Operations department are certified in ITIL.
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