OUR CORE CAPABILITIES. Managed services. Infrastructure. Business continuity and disaster recovery WHY OUR CLIENTS CHOOSE US

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1 FO TA R G ILO BU O R SI VE E N RN D F ESS M OR, EN T PR O VE N

2 WHO WE ARE UberGlobal is a managed-services and infrastructure provider based in the heart of Canberra. Established for more than a decade, today we design, deploy and support online services for more than businesses across Australia. For government agencies, the scale of our commercial offering opens opportunities to leverage our buying power and enterprisegrade technology. This technology capability is supported by our personal attention to tailoring large-scale cloud solutions for the requirements of your agency. OUR CORE CAPABILITIES Managed services Infrastructure Business continuity and disaster recovery WHY OUR CLIENTS CHOOSE US Responsiveness of our service: 24/7 support from a National Operations Centre located in Canberra Security of our environment: Constantly updated to stay ahead of current and emerging threats Resilience of our operations: Geographically-separated data centres to ensure business continuity, and an experienced board of directors maintaining a sound capital position. KEY CLIENTS G20 summit Royal Australian Navy Australian Army Royal Australian Air Force Murray-Darling Basin Authority SocietyOne Wesfarmers Coles 10 YEARS IN OPERATION 2

3 We tailor large-scale cloud solutions for the requirements of your agency. We offer highly scalable and customised solutions that are reliable, cost effective, secure, and as flexible as our many enterprise customers needs are dynamic. Denis Jorgensen, CEO UberGlobal 3

4 OUR SERVICES MANAGED SERVICES We design, deploy and support the entire IT value chain, covering both Platform as a Service (PaaS) and Software as a Service (SaaS) models as well as virtual infrastructure. Our expertise lies in engineering a solution for each client, drawing on the latest off-site storage and virtualisation options. We re also experienced in customising large-scale 3 rd party cloud hosting, including Azure to Amazon Web Services, but we aren t tied to a single provider. This flexibility equips us to manage multiple operating systems in a single enterprise environment. Our managed services offering for government includes: SaaS, in house or in partnership with vendors PaaS 110,000 AUSTRALIAN BUSINESSES INFRASTRUCTURE Our virtual infrastructure offering gives you access to UberGlobal s constantly updating technology platform. Your agency gains the freedom to scale its investment as its needs change, reducing total cost of ownership while retaining agility. Our infrastructure service covers everything you need to support your operations: Storage, up to enterprise-grade Tier 1 Servers, including physical and virtual dedicated servers Secure network connectivity from ASIO T-4 compliant data centres including options for access to ICON fibre 4 12,000 HOSTED EXCHANGE MAILBOXES

5 FEDERAL GOVERNMENT YOUR AGENCY BUSINESS CONTINUITY AND DISASTER RECOVERY Reduce risk to your operations across the spectrum of threats, from natural disasters to hacker attacks. UberGlobal s security environments are backed by geographically separated data centres with system redundancy. STATE GOVERNMENT With rapid response times for data recovery, continuity of your agency s services is assured. Our service includes: PUBLIC / STAKEHOLDERS INTER GOVERNMENTAL INTRA AGENCY Consulting on business continuity programs Implementation and testing Large scale online presence High profile just in time launches WOG A2A agency to agency/ies extranet Intranet Line of business: FMIS/ERP/EDRMS Business-as-usual backup and archiving Disaster recovery Secure web application contexts G2B government to business extranet Communities of interest Gateway to public Uber/ AWS/Azure/Other Productivity: Office/ Exchange/BYOD/Desktop Protected 5

6 RESPONSIVE Agencies are increasingly expected to make their services accessible anytime and anywhere. UberGlobal supports agencies delivering on this new service agenda through tailored, scalable online solutions. TAILORED We design, deploy and support the entire solution stack, using both PaaS and SaaS models and virtual infrastructure. We understand different agency procurement drivers and can structure our service as Capex or Opex. Our managed services offering for agencies includes: SaaS, in-house or in partnership with other vendors PaaS, including support for multiple operating systems Virtual and physical infrastructure SCALABLE AND FLEXIBLE We adapt to your agency s needs up to launch and beyond. As your project parameters evolve, we rapidly adjust our service, whether that s bringing extra servers online or partitioning systems across newly created agencies. We achieve this level of flexibility through: Load-balancing for maximum availability and performance Caching through internal or offpremises servers Content delivery networks (CDN) across multiple data centres 2000 VIRTUAL SERVERS SUPPORTED Receive 24/7 support from our national operations centre in Canberra. We assign a technically experienced account manager, with an escalation process customised for your agency s reporting chain. Because we re in Canberra, you have access to immediate and personalised service. 6

7 Because we re in Canberra, you have access to immediate and personalised service. Our customers needs are always changing, so we need to respond quickly, and be sure-footed about it. As an account manager, I bring that technical experience to understand what the customer needs. Craig Statton, Account Executive, Enterprise and Government 2GB PER SECOND INTERNET TRAFFIC 7

8 SECURE Responding to security threats is not a rare event for us it s a daily responsibility. The scale of UberGlobal s commercial operations creates a massive internet frontage. As a result, our business depends on constantly responding to emerging threats. It s our experience as security practitioners that sets UberGlobal apart. This experience drives everything we do, right down to the standard operating procedures that we embed in your solution. COMBATING EXTERNAL THREATS Intrusion prevention and detection systems Best-of-breed anti-spam, anti-virus and managed firewall protection Real-time application monitoring Realtime configuration control and timely patching It s our experience as security practitioners that sets UberGlobal apart. 8

9 I ve been working in government IT roles for more than 12 years, so I ve got that experience in making sure government networks and servers are hosted securely. One of Uber s biggest strengths is ensuring availability for large web environments. Jesse Baird, Senior Platform Architect PROTECTING SENSITIVE INFORMATION Exclusively Australian-based data centres Virtual Private Networks (VPNs) Standard operating procedures constantly reviewed Security-vetted local staff with government experience 99.99% UPTIME IN

10 RESILIENT We work with you to embed business continuity and disaster recovery into your operations. The integrity of our infrastructure is supported by our record as an established partner for enterprises across Australia. RESILIENT INFRASTRUCTURE Dual data centres in Canberra and Sydney for geo-location redundancy in line with Australian Government disaster contingency planning. High availability clusters, with infrastructure in Canberra and Sydney able to run in Active/Active configuration, for uninterrupted service. Fully redundant network architecture with high levels of fault tolerance. ESTABLISHED OPERATIONS UberGlobal has a proven commercial offering, backed by an experienced executive team and a solid capital position. Our client base spans both public and private sectors. This,gives us a secure financial base that makes us independent of fluctuations in either sector, delivering peace of mind for our agency clients. 100K HOSTED SERVICES TRUSTED Our partners: Deloitte Touche Tohmatsu Datacom Connexxion CBIT Fujitsu Fivium Intermedium JWGecko Reading Room. 10

11 The integrity of our infrastructure is supported by our record as an established enterprise partner. We carry the risk and the burden of the additional infrastructure you need for business continuity. That gives agencies the ability to do things more quickly. You talk to us, we enable the solution, and can turn it on tomorrow. Dwayne Varey, CTO UberGlobal 11

12 CONTACT US TO DISCUSS YOUR AGENCY S REQUIREMENTS WHO WE WORK WITH Call our Enterprise Account Executive Craig Statton sales@uberenterprise.com.au NAVY ARMY AIR FORCE