Des Moines Area Community College

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1 Des Moines Area Community College Course Information EFFECTIVE Aug Acronym/Number NET 653 Historical Ref. MCSE 340 Title Microsoft Exchange Server Credit breakout (credit lecture lab practicum work experience) PREREQUISITE(S): COURSE DESCRIPTION: This course covers the current Microsoft curriculum in the Microsoft exchange server series. For detailed information contact the Advanced Technology Center or (ITNA program) COURSE COMPETENCIES: During this course, the student will be expected to: 1. Explain the components of the Microsoft Exchange Server. 1.1 Compare and contrast shared-file messaging systems with client/server messaging systems. 1.2 Identify the clients supported by Exchange Server. 1.3 Describe the new features that are supported in Exchange Server Describe the Microsoft Exchange Server Architecture. 2.1 Explain the function of the Exchange Server core and additional components. 2.2 Describe the communication paths between the core Exchange Server components. 2.3 Trace the flow of a message through an Exchange Server computer in a single-server environment. 2.4 Describe Cluster Server. 3. Examine Microsoft Exchange Server Administration. 3.1 View the hierarchy of an Exchange Server Organization and describe how to customize the Exchange Server Administrator Program through command-line switches. 3.2 Set permissions on the objects in the hierarchy. 3.3 Describe the Windows NT Server administration tools that are used to support an Organization. 3.4 Customize the views, settings, and toolbar in the Administrator Program. 4. Create and manage recipients. 4.1 List the Microsoft Exchange Server recipient types. 4.2 Create and configure mailboxes.

2 4.3 Create and configure mailboxes by using the Administrator Program. 4.4 Create and configure custom recipients. 4.5 Create and configure distribution lists. 4.6 Configure the common configuration tabs for each recipient. 4.7 Perform a directory import and export. 4.8 Manage each recipient type. 4.9 Configure Address Book views. 5. Deploy Microsoft Exchange Server Clients. 5.1 List the different electronic-mail clients and their features. 5.2 Describe the installation requirements for the Microsoft-based and collaboration clients. 5.3 Choose the appropriate method for installing the various clients. 5.4 Create a user profile. 5.5 Configure support for roving users. 5.6 Configure Outlook to use the various information services that it supports. 6. Configure Microsoft Outlook. 6.1 Describe the optional tools in Outlook that can be applied to messages. 6.2 Configure the order of protocols that remote procedure calls use to attempt a connection from a client to a Microsoft Exchange Server computer. 6.3 Describe how to use Windows NT system policies to manage an Outlook configuration. 7. Manage Site Configuration and Server Configuration. 7.1 Describe the purpose of each container and object in the Site Configuration container. 7.2 List the contents of each container within the Site configuration container. 7.3 Explain which site properties can be configured through the objects in the Site Configuration container. 7.4 Identify the objects that are in the Servers container, and describe the configuration options available in each object. 7.5 Configure the properties and component options for a server in a site. 8. Create and Manage Public Folders. 8.1 Distinguish between public folder hierarchy and public folder contents. 8.2 View and assign public folder permissions, and create and implement a moderated folder. 8.3 Describe configuration options for the Information Store Site object, and discuss the affect of affinity settings on client connection to other sites in an Organization. 8.4 Explain how the Microsoft Exchange Server Scripting Agent enables server-side scripting of events for folders, link a script to a folder event, and describe the steps involved in folder event processing. 9. Maintain a Microsoft Exchange Server Organization. 9.1 Identify the role of each database log file and how to maintain each database log file that is used by the Exchange Server database engine.

3 9.2 Describe the backup processes. 9.3 Use the Exchange Server Performance Optimizer to optimize an Exchange Server installation. 9.4 Back up Exchange Server. 9.5 Describe troubleshooting tools that are used for maintaining Exchange Server. 10. Monitor Microsoft Exchange Server and explain the Microsoft Exchange Server Forms Administration Configure server monitors Configure link monitors Use Windows NT Performance Monitor Check message queues Use Windows NT Performance Monitor to monitor Exchange Server activities Use the SNMP monitoring tool Describe the primary tasks involved with form administration Explain which types of forms are available through Outlook. 11. Explain the components of Microsoft Exchange Server Compare and contrast shared-file messaging systems with client/server messaging systems Identify the clients supported by Exchange Server Describe the new features that are supported in Exchange Server Describe Microsoft Exchange Server Architecture Explain the function of the Exchange Server core and additional components Describe the communication paths between the core Exchange Server components Trace the flow of a message through an Exchange Server computer in a single-server environment Describe Cluster Server. 13. Design a Microsoft Exchange Organization Evaluate the network and messaging needs of an organization Design a server, site, and user placement plan for a given Exchange Server organization Establish an address and naming scheme to support a planned messaging system Evaluate real-world Exchange Server deployment case studies by using the design criteria discussed in this competency. 14. Install Microsoft Exchange Server Explain which components are installed with each installation option Differentiate between creating a new site, adding a server to an existing site, and upgrading an existing server to Exchange Server Discuss post-installation considerations Identify common installation problems List the Exchange Server services and their dependent services Perform an automatic installation Describe the issues involved when installing Exchange Server in a cluster

4 environment. 15. Explain Intrasite Server Communication Describe the components that enable intrasite communication between computers running Microsoft Exchange Server Explain how RPC traffic can fill network bandwidth Discuss the role of MTA in intrasite server communication Explain how services communicate within a site Describe how Exchange Server maintains updated directory information on all servers in a site. 16. Compare X.400 and X.500 Concepts Describe the X.400 and X.500 messaging recommendations Identify the components of the X.400 message handling system Compare and contrast an administrative management domain (ADMD) and a private management domain (PRMD) Define the X.400 interpersonal message protocols Explain the role of IPMS and MTS. 17. Configure a Site Connector and a X.400 Connector Describe the configuration options for the Site Connector Create a Site Connector between two sites Configure the Site Connector Describe the usage and benefits of the X.400 Connector Configure a network transport to enable the X.400 Connector to communicate over the specified MTA transport stack Configure the X.400 Connector to communicate over a TCP/IP network Configure the X.400 Connector to communicate over TP Create and Configure a Dynamic RAS Connector Describe when to use a Dynamic RAS Connector between sites with no permanent local area network (LAN) or WAN connection Identify the transports that can be used with the Dynamic RAS Connector Create a connection between sites by using the Dynamic RAS Connector Configure a connection between sites by using the Dynamic RAS Connector Explain the security levels that can be set on the Dynamic RAS Connector. 19. Explain Multisite Message routing and selection Explain the role of MTA in the message routing and selection process Describe how MTA determines which connector to route through based on the gateway address routing table (GWART) Describe the selection criteria used by MTA to determine a list of connectors Use the GWART table Apply the technique of restricting address space.

5 20. Manage and demonstrate Directory Replication Describe how Exchange Server communicates directory information between sites Configure Directory Replication between sites Manage directory information between sites. 21. Create and resolve public folder conflicts Configure public folder content replication at either the folder level or the information store level Describe the public folder replication process Describe the backfill process Explain how to configure a home server for a public folder. 22. Create Microsoft Server Integration with the Internet Identify which Internet protocols Exchange Server supports Describe the difference between multipurpose Internet mail extensions (MIME) and non-mime content types for Internet messages Explain how protocol-logging values can be used to troubleshoot a problem Discuss how performance counters can be used to gather statistical information about system performance Describe some of the security considerations involved with connecting your organization to the Internet Explain how DNS resolves hot names to IP addresses. 23. Use the Internet Mail Service Describe how the Internet Mail Service provides access and message exchange to and from a simple mail transfer protocol (SMTP)-based mail system Prepare to install the Internet Mail Service Install the Internet Mail Service by using the Internet Mail Wizard Configure the Internet Mail Service Optimize the performance of the Internet Mail Service. 24. Configure the Internet News Service Describe the functionality of Internet newsgroups Describe the functionality of the Internet News Service Create and configure an Internet News Service Pubic Microsoft Exchange Server public folders as Internet newsgroups Describe the details of NNTP Use performance counters to analyze message traffic through the Internet News Service Use available tools for troubleshooting the Internet News Service Describe how to backfill newsfeeds. 25. Configure Internet Mail client access protocols Explain how POP3 and IMAP4 clients retrieve electronic mail from a server Configure POP3 and IMAP Troubleshoot POP3 and IMAP4 using Telnet, protocol logging, and diagnostic logging.

6 26. Configure Lightweight Directory Access Protocol Explain the function and purpose of LDAP Configure LDAP to allow clients to access the Directory Service on a Microsoft Exchange Server computer. 27. Install and use Outlook Web Access Describe how Active Platform and Outlook Web Access provide access to a Microsoft Exchange Server computer through a Web browser Install Outlook Web Access on a computer Configure the HTTP object Describe how self-registration provides unique identities to anonymous users so they may access public folders. 28. Explain Connector for Lotus Notes and Lotus cc:mail Describe Connector for Lotus Notes functionality and components Describe the message flow from Microsoft Exchange Server to Lotus Notes and from Lotus Notes to Exchange Server Locate and configure the Connector for Lotus Notes Describe the functionality of the Connector for Lotus cc:mail Describe the architecture of the connector Install and configure a Lotus cc:mail postoffice to exchange with Microsoft Exchange Server Identify common support issues with the connector. 29. Connect to Microsoft Mail and Schedule Describe the Microsoft Mail Connector architecture and the flow of a message between Microsoft Exchange Server and Microsoft Mail for PC Networks Install and configure the Microsoft Mail Connector Implement Dirsync between Exchange Server and Mail for PC Networks Configure the Schedule+ Free/Busy Connector.

7 COMPETENCIES REVIEWED AND APPROVED BY: DATE: FACULTY: Preparation Effective date: August, 2006 by: Drew Gocken Campus: A B C U N W OC extension: 6017 Revision(s): 3/01; 10/05;