Royal College of Physicians of Ireland Delivering Server Infrastructure as Service. Adrian Rath, ICT Manager

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1 Royal College of Physicians of Ireland Delivering Server Infrastructure as Service Adrian Rath, ICT Manager

2 Me From Acute Healthcare to Education Tallaght hospital 2800 Staff/Users, 380,000 patients, 1M records Virtual Infrastructure: 250 Servers 70 applications, very little SaaS RCPI 6000 users, all doctors, no patients 50 Vms: Backoffice & Web www, Shibboleth SSO, Finance, HR, Files, AD, Security, Integration Lots going on in Cloud: 50% line of business systems SaaS Student Admin, Customer Management, Moodle, Training Log, CPD, Office 365

3 About RCPI Founded in 1654 Largest postgraduate medical training body in Ireland Taking doctors to specialist level and onward to consultant e.g. Cardiology, Neurology The best possible care: One to One, National, Strategic Reducing health harm : alcohol, obesity, smoking, fitness to drive With the HSE, developing and driving quality improvements in clinical care

4 Agenda Our problem Our options towards a solution Our solution Benefits

5 Our problem Vmware Infrastructure nearing end of life Storage failures & followon nerves outages Familiar picture? Environmental not adequate: aircon problems No decent disaster recovery capability Small team, stretched Running high risk Large capital investment required not palatable

6 Our choices DIY with multiple vendors Replace and buy a replica for DR But we had no space for DR Computer room not fit for purpose, upgrades required Technology base too complex, Supply chain to complex for a small team, dependent on individual people Buy as a service from a provider Core competency is about patient care; to train doctors and improve the health of the nation not build ICT infrastructure Decision: buy as a service, not build

7 Our Requirements Strategy: Servers delivered as a service Get away from owning Get away from the hump of funding capex Deliver better service: Availability, Backup RTO/RPO, expansion What s the service in this instance?

8 Courtesy of Albert Barron

9 The procurement Tender with three vendor responses Sungard awarded as most economically advantageous Vendor present on a gartner magic quadrant Cloud providers as you know them No one stop shop: backup, DR, remote access, patching, AV No single vendor could meet requirements Decision: Hosted private cloud infrastructure as a service Multisourcing overheads reduced

10 The solution Primary site Parkwest DR to Clonshaugh, 60% of hosts Private Site to Site Link with VPN backup Pizza as a Service for RCPI

11 Server Applications: RCPI Manages Monitoring Backup and DR OS + Patching Network + FW + VPN Virtual Machines Storage + Servers

12 Project Timelines H2 2013: Senior Management buy in and tender Contract January Servers Moved in May Network changes June Backups transitioned July Disaster Recovery live September for agreed 60% Patching October Disaster Recovery Testing in progress Has taken longer than anticipated

13 Total Cost of Ownership Insights Infrastructure % Total Cost Patching 13% Storage 12% Storage DR 12% Physical Servers 10% Monitoring and Alerting 9% Anti-Virus Services 9% Backup 9% Virtual Server Replication Services 8% Physical Servers DR 7% DR Costs not included

14 Benefits Infrastructure Previous Now Patching Monitoring and Alerting Anti-Virus Services Backup Disaster Recovery Team Stretched, Not done well enough Team Stretched, Not done well enough OK RTO of Day(s), RPO of hours Non existant - RTO of Weeks Monthly, At Weekends with 24x7 NOC 24x7 with actions taken by 24x7 NOC Monitored 24x7 with 24x7 NOC RTO hours, RPO 15 mins RTO hours - < 1 Day, RPO 15 mins

15 Benefits II Backups: Servers left on RCPI Site inc Disaster Recovery Only pay for what you get Incremental build using low cost DR location servers Access to engineers 24x7 even for changes such as installation of backup agents, updates, anti virus, problem solving reboots etc. 24x7 Patching High value

16 Future Improvements? Don t get me wrong: HEAnet = Strategically vital AND Great Network is not optimal no cross connect to HEAnet 3 years time: Will HEAnet deliver server infrastructure as a service? Pizza delivery/service delivery stack is key DR and Backup most important Will we be able to run all workloads?

17 Summary Benefits Reliable, Cost Effective Service as users see it Risk Register: 15% reduction in documented risk Avoided consumption of expensive office space Positioned ourselves to expand as needed Simplified the on premises infrastructure Supporting network simplification and consolidation Allowing us to focus on delivery further up the service delivery stack Where the business today sees value Delivering MORE

18 Thank you For listening Q&A?

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