Aspire 5738G/5738ZG/5738Z/5738/5338 Series Aspire 5536/5536G/5236 Series Service Guide

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1 spire 5738G/5738ZG/5738Z/5738/5338 Series spire 5536/5536G/5236 Series Service Guide Service guide files and updates are available on the CER/CSD web; for more formation, please refer to PRINTED IN TIWN

2 Revision History Please refer to the table below for the updates made on spire 5738G/5738ZG/5738Z/5738/5338 and spire 5536/5536G/5236 Series service guide. Date Chapter Updates II

3 Copyright Copyright 29 by cer Incorporated. ll rights reserved. No part of this publication may be reproduced, transmitted, transcribed, stored a retrieval system, or translated to any language or computer language, any form or by any means, electronic, mechanical, magnetic, optical, chemical, manual or otherwise, without the prior written permission of cer Incorporated. Disclaimer The formation this guide is subject to change without notice. cer Incorporated makes no representations or warranties, either expressed or implied, with respect to the contents hereof and specifically disclaims any warranties of merchantability or fitness for any particular purpose. ny cer Incorporated software described this manual is sold or licensed "as is". Should the programs prove defective followg their purchase, the buyer (and not cer Incorporated, its distributor, or its dealer) assumes the entire cost of all necessary servicg, repair, and any cidental or consequential damages resultg from any defect the software. cer is a registered trademark of cer Corporation. Intel is a registered trademark of Intel Corporation. Pentium and Pentium II/III are trademarks of Intel Corporation. MD**** Other brand and product names are trademarks and/or registered trademarks of their respective holders. III

4 Conventions The followg conventions are used this manual: SCREEN MESSGES NOTE WRNING CUTION IMPORTNT Denotes actual messages that appear on screen. Gives bits and pieces of additional formation related to the current topic. lerts you to any damage that might result from dog or not dog specific actions. Gives precautionary measures to avoid possible hardware or software problems. Remds you to do specific actions relevant to the accomplishment of procedures. IV

5 Preface Before usg this formation and the product it supports, please read the followg general formation. 1. This Service Guide provides you with all technical formation relatg to the BSIC CONFIGURTION decided for cer's "global" product offerg. To better fit local market requirements and enhance product competitiveness, your regional office MY have decided to extend the functionality of a mache (e.g. add-on card, modem, or extra memory capability). These LOCLIZED FETURES will NOT be covered this generic service guide. In such cases, please contact your regional offices or the responsible personnel/channel to provide you with further technical details. 2. Please note WHEN ORDERING FRU PRTS, that you should check the most up-to-date formation available on your regional web or channel. If, for whatever reason, a part number change is made, it will not be noted the prted Service Guide. For CER-UTHORIZED SERVICE PROVIDERS, your cer office may have a DIFFERENT part number code to those given the FRU list of this prted Service Guide. You MUST use the list provided by your regional cer office to order FRU parts for repair and service of customer maches. V

6 VI

7 Table of Contents System Specifications 1 Features Dimension and weight System Block Diagram Your cer Notebook tour Right View Indicators Easy-Launch Buttons Touchpad basics (with two-click buttons) Usg the Keyboard Lock Keys and embedded numeric keypad Wdows Keys Hot Keys Special Key (only for certa models) Usg the System Utilities cer GridVista (dual-display compatible) Hardware Specifications and Configurations System Utilities 27 BIOS Setup Utility Navigatg the BIOS Utility Information Ma Security Boot Exit BIOS Flash Utility Remove HDD Password Mache Disassembly and Replacement 43 Disassembly Requirements General Information Pre-disassembly Instructions Disassembly Process External Module Disassembly Process External Modules Disassembly Flowchart Removg the Battery Pack Removg the SD Dummy Card Removg the DIMM Module Removg the Back Cover Removg the Hard Disk Drive Module Removg the WLN Modules Removg the Optical Drive Module Ma Unit Disassembly Process Ma Unit Disassembly Flowchart Removg the Middle Cover Removg the Keyboard Removg the LCD Module Separatg the Upper Case from the Lower Case Removg the Fgerprt and Touchpad Boards Removg the Left Speaker Module Removg the USB Board Module Removg the Modem Module Removg the Bluetooth Module VII

8 Table of Contents Removg the Right Speaker Module Removg the Ma Board Removg the Heatsk Module Removg the CPU LCD Module Disassembly Process LCD Module Disassembly Flowchart Removg the LCD Bezel Removg the LCD panel with the Brackets Removg the LCD Brackets Removg the FPC Cable Removg the ntennas Removg the Web Camera Troubleshootg 97 System Check Procedures External Diskette Drive Check External CD-ROM Drive Check Keyboard or uxiliary Input Device Check Memory Check Power System Check Touchpad Check Power-On Self-Test (POST) Error Message Index of Error Messages Phoenix BIOS Beep Codes Index of Symptom-to-FRU Error Message Intermittent Problems Undetermed Problems Connector Locations 115 Ma Board Clearg Password Check and BIOS Recovery Clearg Password Check BIOS Recovery by Crisis Disk FRU (Field Replaceable Unit) List 123 spire 5738G/5738ZG/5738Z/5738/5338 Series and spire 5536/5536G/5236 Series Exploded Diagram Model Defition and Configuration 17 spire 5738G/5738ZG/5738Z/5738/5338 Series spire 5536/5536G/5236 Series Test Compatible Components 217 Microsoft Wdows Vista Environment Test Onle Support Information 221 Index 223 VIII

9 Chapter 1 System Specifications Features Below is a brief summary of the computer s many features: Platform For spire 5738G/5738ZG/5738Z/5738/5338 Series Intel Centro 2 processor technology, featurg: Intel Core 2 Duo processor Mobile Intel PM45/GM45 Express Chipset* Intel Wireless WiFi Lk 5/53* Intel Wireless WiFi Lk 515/535* Intel Pentium mobile processor* Intel Celeron mobile processor* Mobile Intel GM45/GL4 Express Chipset* cer InviLk Nplify 82.11b/g/Draft-N* cer InviLk 82.11b/g* For spire 5536/5536G/5236 Series MD Better By Design program, featurg: MD Turion X2 dual-core processor* MD thlon 64 X2 dual-core processor* Mobile MD Sempron processor* MD M78G Chipset cer InviLk Nplify 82.11b/g/Draft-N* cer InviLk 82.11b/g* System memory For spire 5738G/5738ZG/5738Z/5738/5338 Series Dual-channel SDRM support Up to 2 GB of DDR2 667 MHz memory, upgradeable to 4 GB usg two sodimm modules Up to 2 GB of DDR3 8 MHz memory, upgradeable to 4 GB usg two sodimm modules* Up to 2 GB of DDR3 66 MHz memory, upgradeable to 4 GB usg two sodimm modules* Up to 4 GB of DDR3 66 MHz memory, upgradeable to 8 GB usg two sodimm modules* For spire 5536/5536G/5236 Series Dual-channel SDRM support Up to 2 GB of DDR2 667 MHz memory, upgradeable to 4 GB usg two sodimm modules* Up to 4 GB of DDR2 667 MHz memory, upgradeable to 8 GB usg two sodimm modules* Chapter 1 1

10 Display and graphics 16:9 aspect ratio 15.6" HD 1366 x 768 VG Controller For spire 5738G/5738ZG/5738Z/5738/5338 Series: Mobile Intel GL4 Express Chipset* Mobile Intel GM45 Express Chipset* NVIDI GeForce G5M* For spire 5536/5536G/5236 Series: TI Radeon HD 32 Graphics* TI Mobility Radeon HD 457* Screen resolution support 1366* * *72 24*768 8*6 Storage subsystem 2.5" hard disk drive Optical drive options: Blu-ray Disc /D-Super Multi double-layer drive* D-Super Multi double-layer drive* 5--1 card reader Special keys and controls udio 3-/4-/7-key keyboard Touchpad potg device Dolby -optimized surround sound system with two built- stereo speakers True 5.1-channel surround sound output High-defition audio support S/PDIF (Sony/Philips Digital Interface) support for digital speakers MS-Sound compatible Built- microphone Communication cer Video Conference, featurg: Integrated cer Crystal Eye webcam* Optional cer Xpress VoIP phone* Wi-Fi/WiMX: Intel Wireless WiFi Lk 515/535* (For spire 5738G/5738ZG/5738Z/5738/5338 Series only) WWN: UMTS/HSP at 85/19/2 MHz and quad-band GSM/GPRS/EDGE (85/9/18/19 MHz)* (For spire 5738G/5738ZG/5738Z/5738/5338 Series only) 2 Chapter 1

11 WLN: Intel Wireless WiFi Lk 5/53* (For spire 5738G/5738ZG/5738Z/5738/5338 Series only) cer InviLk Nplify 82.11b/g/Draft-N* cer InviLk 82.11b/g* WPN: Bluetooth 2.+Enhanced Data Rate (EDR)* LN: Gigabit Ethernet; Wake-on-LN ready Modem: 56K ITU V.92; Wake-on-Rg ready I/O Ports cer Bio-Protection fgerprt reader* 5--1 card reader (SD/MMC/MS/MS PRO/xD) USB 2. port HDMI port with HDCP support External display (VG) port Headphones/speaker/le-out jack with S/PDIF support Microphone- jack Le- jack Ethernet (RJ-45) port Modem (RJ-11) port DC- jack for C adapter Environment Temperature: Operatg: 5 C to 35 C Non-operatg: -2 C to 65 C Humidity (non-condensg): Operatg: 2% to 8% Non-operatg: 2% to 8% Dimension and weight Dimension: * 25* mm Weight: 2.8 kg NOTES: 1. "*" means only for certa models". 2. The specifications listed above are for reference only. The exact configuration of your PC depends on the model purchased. Chapter 1 3

12 System Block Diagram For spire 5738G/5738ZG/5738Z/5738/5338 Series: 4 Chapter 1

13 For spire 5536/5536G/5236 Series: Chapter 1 5

14 Your cer Notebook tour fter knowg your computer features, let us show you around your new computer. Front View Icon Item Description 1 cer Crystal Eye Web camera for video communication. webcam 2 Display screen lso called Liquid-Crystal Display (LCD), displays computer output (Configuration may vary by models). 3 Power button Turns the computer on and off. 4 Wireless LN communication button/dicator Bluetooth communication button/dicator 3G 3G WWN communication button/dicator Backup key Enables/disables the wireless LN function. Indicates the status of wireless LN communication. Enables/disables the Bluetooth function. Indicates the status of Bluetooth communication. (only for certa models) Enables/disables the 3G WWN function. Indicates the status of 3G WWN communication. (only for certa models) Launches cer Backup Management for three-step data backup. 6 Chapter 1

15 Icon Item Description 5 HDD Indicates when the hard disk drive is active. Num Lock Caps Lock Lights up when Num Lock is activated. Lights up when Caps Lock is activated. 6 Keyboard For enterg data to your computer. 7 Touchpad Touch-sensitive potg device which functions like a computer mouse. 8 Click buttons (left, center* and right) Closed Front View The left and right buttons function like the left and right mouse buttons. *The center button serves as cer Bio-Protection fgerprt reader supportg cer FgerNav 4-way control function (only for certa models). 9 Power 1 Indicates the computer's power status. Battery 1 Indicates the computer's battery status. 1. Chargg: The light shows amber when the battery is chargg. 2. Fully charged: The light shows blue when C mode. Palmrest Comfortable support area for your hands when you use the computer. 11 Touchpad toggle Turns the ternal touchpad on and off. 12 Microphone Internal microphone for sound recordg. 13 +/- Volume Up/Volume Increase system volume/decrease system volume. Down 14 cer PowerSmart Puts your computer to power-savg mode. key 15 Speakers Left and right speakers deliver stereo audio output. Icon Item Description card reader ccepts Secure Digital (SD), MultiMediaCard (MMC), Memory Stick (MS), Memory Stick PRO (MS PRO), xd-picture Card (xd). Note: Push to remove/stall the card. Only one card can operate at any given time. 2 Latch Locks and releases the lid. Chapter 1 7

16 Left View # Icon Item Description 1 DC- jack Connects to an C adapter. 2 Ethernet (RJ-45) port Connects to an Ethernet //-based network. 3 HDMI HDMI port Supports high defition digital video connections. 4 External display (VG) port Connects to a display device (e.g., external monitor, LCD projector). 5 USB 2. port Connect to USB 2. devices (e.g., USB mouse, USB camera). 6 Le- jack ccepts audio le- devices (e.g., audio CD player, stereo walkman, mp3 player) Microphone- jack Headphones/ speaker/le-out jack with S/PDIF support ccepts puts from external microphones. Connects to audio le-out devices (e.g., speakers, headphones). 8 Chapter 1

17 Right View Icon Item Description 1 USB 2. port Connects to USB 2. devices (e.g., USB mouse, USB camera). 2 Optical drive Internal optical drive; accepts CDs or Ds. 3 Optical disk access Lights up when the optical drive is active. dicator 4 Optical drive eject Ejects the optical disk from the drive. button 5 Emergency eject hole Ejects the optical drive tray when the computer is turned off. Note: Insert a paper clip to the emergency eject hole to eject the optical drive tray when the computer is off. 6 Modem (RJ-11) port Connects to a phone le. 7 Kensgton lock slot Connects to a Kensgton-compatible computer security lock. Rear View # Item Description 1 Ventilation slots Enable the computer to stay cool, even after prolonged use. Chapter 1 9

18 Bottom View Icon Item Description 1 Battery bay Houses the computer's battery pack. 2 Battery release latch Releases the battery for removal. 3 Battery lock Locks the battery position. 4 Hard disk bay Houses the computer's hard disk (secured with screws). 5 Memory compartment Houses the computer's ma memory. 6 Ventilation slots and coolg fan Enable the computer to stay cool, even after prolonged use. Note: Do not cover or obstruct the openg of the fan. Chapter 1

19 Indicators The computer has several easy-to-read status dicators. The front panel dicators are visible even when the computer cover is closed. Icon Function Description Power Indicates the computer's power status. Battery Indicates the computer's battery status. NOTE: 1. Chargg: The light shows amber when the battery is chargg. 2. Fully charged: The light shows green when C mode. Easy-Launch Buttons Located above the keyboard are application buttons. These buttons are called easy-launch buttons. They are: WLN, Internet, , Bluetooth, rcade and cer Empowerg Technology. The mail and Web browser buttons are pre-set to and Internet programs, but can be reset by users. To set the Web browser, mail and programmable buttons, run the cer Launch Manager.You can access the Launch Manager by clickg on Start, ll Programs, and then Launch Manager to start the application. 3G Icon Function Description Wireless LN communication button/ dicator Bluetooth communication button/dicator 3G WWN communication button/ dicator Backup key Enables/disables the wireless LN function. Indicates the status of wireless LN communication. Enables/disables the Bluetooth function. Indicates the status of Bluetooth communication. (only for certa models) Enables/disables the 3G WWN function. Indicates the status of 3G WWN communication. (only for certa models) Launches cer Backup Management for three-step data backup. VOL+ Volume up Increases the sound volume. VOL- Volume down Decreases the sound volume. Touchpad basics (with two-click buttons) The followg items show you how to use the touchpad with two-click buttons Move your fger across the touchpad (1) to move the cursor. Press the left (2) and right (3) buttons located beneath the touchpad to perform selection and execution functions. These two buttons are similar to the left and right buttons on a mouse. Tappg on the touchpad is the same as clickg the left button. Chapter 1 11

20 Function Left button (2) Right button (3) Ma touchpad (1) Execute Quickly click twice. Tap twice (at the same speed as double-clickg a mouse button). Select Click once. Tap once. Drag ccess context menu Click and hold, then use fger on the touchpad to drag the cursor. Click once. Tap twice (at the same speed as double-clickg a mouse button); rest your fger on the touchpad on the second tap and drag the cursor. NOTE: Illustrations are for reference only. The exact configuration of your PC depends on the model purchased. NOTE: When usg the touchpad, keep it and your fgers dry and clean. The touchpad is sensitive to fger movement; hence, the lighter the touch, the better the response. Tappg harder will not crease the touchpad's responsiveness. NOTE: By default, vertical and horizontal scrollg is enabled on your touchpad. It can be disabled under Mouse settgs Wdows Control Panel. Usg the Keyboard The keyboard has full-sized keys and an embedded numeric keypad, separate cursor, lock, Wdows, function and special keys. Lock Keys and embedded numeric keypad The keyboard has three lock keys which you can toggle on and off. Lock key Caps Lock Num Lock <Fn> + <F11> Scroll Lock <Fn> + <F12> Description When Caps Lock is on, all alphabetic characters typed are uppercase. When Num Lock is on, the embedded keypad is numeric mode. The keys function as a calculator (complete with the arithmetic operators +, -, *, and /). Use this mode when you need to do a lot of numeric data entry. better solution would be to connect an external keypad. NOTE: <Fn> + <F11> works only for certa models. When Scroll Lock is on, the screen moves one le up or down when you press the up or down arrow keys respectively. Scroll Lock does not work with some applications. The embedded numeric keypad functions like a desktop numeric keypad. It is dicated by small characters located on the upper right corner of the key caps. To simplify the keyboard legend, cursor-control key symbols are not prted on the keys. Desired access Num Lock on Num Lock off Number keys on Type numbers a normal manner. embedded keypad Cursor-control keys on embedded keypad Hold <Shift> while usg cursorcontrol keys. Hold <Fn> while usg cursorcontrol keys. 12 Chapter 1

21 Desired access Num Lock on Num Lock off Ma keyboard keys Wdows Keys Hold <Fn> while typg letters on embedded keypad. The keyboard has two keys that perform Wdows-specific functions. Type the letters a normal manner. Key Wdows key pplication key Description Pressed alone, this key has the same effect as clickg on the Wdows Start button; it launches the Start menu. It can also be used with other keys to provide a variety of functions: < >: Open or close the Start menu < > + <D>: Display the desktop < > + <E>: Open Wdows Explore < > + <F>: Search for a file or folder < > + <G>: Cycle through Sidebar gadgets < > + <L>: Lock your computer (if you are connected to a network doma), or switch users (if you're not connected to a network doma) < > + <M>: Mimizes all wdows < > + <R>: Open the Run dialog box < > + <T>: Cycle through programs on the taskbar < > + <U>: Open Ease of ccess Center < > + <X>: Open Wdows Mobility Center < > + <BREK>: Display the System Properties dialog box < > + <SHIFT+M>: Restore mimized wdows to the desktop < > + <TB>: Cycle through programs on the taskbar by usg Wdows Flip 3- D < > + <SPCEBR>: Brg all gadgets to the front and select Wdows Sidebar <CTRL> + < > + <F>: Search for computers (if you are on a network) <CTRL> + < > + <TB>: Use the arrow keys to cycle through programs on the taskbar by usg Wdows Flip 3-D Note: Dependg on your edition of Wdows Vista, some shortcuts may not function as described. This key has the same effect as clickg the right mouse button; it opens the application's context menu. Chapter 1 13

22 Hot Keys The computer employs hotkeys or key combations to access most of the computer s controls like screen brightness, volume output and the BIOS utility. To activate hot keys, press and hold the <Fn> key before pressg the other key the hotkey combation. Hotkey Icon Function Description <Fn> + <F2> cer esettgs Launches cer esettgs cer Empowerg Technology. <Fn> + <F3> Bluetooth Enables/disables Bluetooth function. <Fn> + <F4> Sleep Puts the computer Sleep mode. <Fn> + <F5> Display toggle Switches display output between the display screen, external monitor (if connected) and both. <Fn> + <F6> Screen blank Turns the display screen backlight off to save power. Press any key to return. <Fn> + <F8> Speaker toggle Turns the speakers on and off. <Fn> + < > Brightness up Increases the screen brightness. <Fn> + < > Brightness down Decreases the screen brightness. <Fn> + < > Volume up Increases the sound volume (only for certa models). <Fn> + < > Volume down Decreases the sound volume (only for certa models). 14 Chapter 1

23 Special Key (only for certa models) You can locate the Euro symbol and the US dollar sign at the upper-center and/or bottom-right of your keyboard. The Euro symbol 1. Open a text editor or word processor. 2. Either press < > on the keyboard, or hold <lt Gr> and then press the <5> key at the upper-center of the keyboard. NOTE: Some fonts and software do not support the Euro symbol. Please refer to typography/faq/faq12.htm for more formation. The US dollar sign 1. Open a text editor or word processor. 2. Either press < > at the bottom-right of the keyboard, or hold <Shift> and then press the <4> key at the upper-center of the keyboard. NOTE: This function varies accordg to the language settgs. Chapter 1 15

24 Usg the System Utilities Start Control Panel Display Settgs (2) Extend my wdows desktop onto this monitor pply OK cer GridVista (dual-display compatible) NOTE: This feature is only available on certa models. To enable the dual monitor feature of the notebook, first ensure that the second monitor is connected, then select Start, Control Panel, Display and click on Settgs. Select the secondary monitor (2) icon the display box and then click the check box Extend my wdows desktop onto this monitor. Fally, click pply to confirm the new settgs and click OK to complete the process. cer GridVista is a handy utility that offers four pre-defed display settgs so you can view multiple wdows on the same screen. Start To access ll Programs this function, please go to Start>ll cer GridVista Programs and click on cer GridVista. You may choose any one of the four display settgs dicated below: Double (vertical), Triple (primary at left), Triple (primary at right), or Quad cer Gridvista is dual-display compatible, allowg two displays to be partitioned dependently. cer Gridvista is dual-display compatible, allowg two displays to be partitioned dependently. cergridvista is simple to set up: 1. Run cer GridVista and select your preferred screen configuration for each display from the task bar. 2. Drag and drop each wdow to the appropriate grid. 3. Enjoy the convenience of a well-organized desktop. 16 Chapter 1

25 NOTE: Please ensure that the resolution settg of the second monitor is set to the manufacturer's recommended value. Chapter 1 17

26 Hardware Specifications and Configurations Processor Item Specification CPU type spire 5738G: Intel Core 2 Duo Mobile Processor P745 (2.13GHz), T64 and T66 (2.2GHz) spire 5738ZG: Intel Core 2 Duo Mobile Processor T42 (2. GHz) spire 5738Z: Intel Core 2 Duo Mobile Processor T42 (2. GHz) spire 5738: Intel Core 2 Duo Mobile Processor T64 spire 5338: Intel CMT16 spire 5536/5536G/5236 Series: MD thlon 64 X2 dual-core mobile processor 2.1GHz MD Turion X2 Ultra dual-core mobile processor 2.2GHz/2.1GHz Mobile MD Sempron processor 2.1GHz Core logic spire 5738G/5738ZG/5738Z/5738/5338: Mobile Intel GM45/GL4/ PM45 Express Chipset spire 5536/5536G/5236: MD M78G Chipset CPU package spire 5738G/5738ZG/5738Z/5738/5338: 478-p micro-fcpg spire 5536/5536G/5236: Socket S1 CPU core voltage spire 5738G/5738ZG/5738Z/5738/5338: 1.375V to 1.3V spire 5536/5536G/5236: 1.35V to 1.5V CPU Fan True Value Table DTS(degree C) Fan Speed (rpm) coustic Level (db) Throttlg 5%: On= 99 C; OFF=93 C OS shut down at 5 C; H/W shot down at 1.C BIOS Item BIOS vendor Phoenix BIOS Version 1.4c Specification System Memory Item Memory controller Memory size DIMM socket number Supports memory size per socket Supports maximum memory size Specification Built- MB (no on-board memory) 2 sockets 248MB 4G for 64bit OS (with two 2GB SODIMM) 18 Chapter 1

27 System Memory Item Specification Supports DIMM type DDR 3 Synchronous DRM; DDR 2 Synchronous DRM Supports DIMM Speed 667 MHz Supports DIMM voltage 1.5V Supports DIMM package 24-p sodimm Memory module combations You can stall memory modules any combations as long as they match the above specifications. Memory Combations Slot 1 Slot 2 Total Memory MB 512MB 512MB MB 24MB 24MB MB 248MB 248MB 512MB 512MB 24MB 512MB 24MB 1536MB 512MB 248MB 256MB 24MB MB 24MB 24MB 512MB 1536MB 24MB 24MB 248MB 24MB 248MB 372MB 248MB MB 248MB 248MB 512MB 256MB 248MB 24MB 372MB 248MB 248MB 496MB NOTE: bove table lists some system memory configurations. You may combe DIMMs with various capacities to form other combations. On above table, the configuration of slot 1 and slot 2 could be reversed. Item LN Chipset Supports LN protocol LN connector type LN connector location Features Broadcom BCM5784 Specification // Mbps RJ45 Left side Integrated / BSE-T transceiver Wake on LN support compliant with CPI 2. PCI v2.2 Bluetooth Interface Item Specification Chipset Foxconn Bluetooth FOX_BRM_2. F/W 3 Data throughput 723 bps (full speed data rate) Protocol Bluetooth 1.1 (Upgradeable to Bluetooth 1.2 when SIG specification is ratified). Interface USB 1.1 Chapter 1 19

28 Bluetooth Interface Connector type Item USB Specification Wireless Module 82.11b/g/n Chipset Data throughput Protocol Interface Item Specification spire 5738G/5738ZG/5738Z/5738/5338 Series: Foxconn Wireless LN theros R5B91 /WLN SHIRLEYPEK1*2/Lan Intel WLN 533N_MG Shirley Peak MM# spire 5536/5536G/5236 Series: Foxconn Wireless LN theros R5B91 /QMI Wireless LN theros R5B91 /Foxconn FOX_TH_XB63 Foxconn theros XB63 micard b/g 11~54 Mbps, up to 27 Mbps for Draft-N 82.11b+g, Draft-N PCI bus (mi PCI socket for wireless module) Hard Disk Drive Interface Item Vendor & Model Name HDD WD 2.5" 54rpm 16GB WD16BEVT- 22ZCTO HGST 2.5" 54rpm 25GB HTS54525B93 HGST 2.5" 54rpm 32GB HTS54532B93 HDD WD 2.5" 54rpm 32GB WD32BEVT- 22ZCT HGST 2.5" 54rpm 5GB HTS5455B93 Capacity (MB) Bytes per && sector Data heads 3/ Drive Format Disks Spdle speed (RPM) 54 RPM 54 RPM 54 RPM 54 RPM Performance Specifications Buffer size 8MB 8MB 8MB 8MB Interface ST ST ST ST Max. media transfer rate (disk-buffer, Mbytes/s) (Max. 3. Gbit/s Buffer-host data transfer) 875 (Max. 3. Gbit/s Buffer-host data transfer) 875 (Max. 3. Gbit/s Buffer-host data transfer) DC Power Requirements Voltage tolerance 5V(DC) +/- 5% 5V(DC) +/- 5% 5V(DC) +/- 5% 5V(DC) +/- 5% 2 Chapter 1

29 Optical Disc Drive Item Specification Vendor & model name SONY SUPER-MULTI DRIVE DL 8X D-759S LF SONY SUPER-MULTI DRIVE DL 8X D-758S LF TOSHIB SUPER-MULTI DRIVE DL 8X TS-L633B LF Performance Specification With CD Diskette With D Diskette Transfer rate (KB/sec) Buffer Memory Interface pplicable disc format Loadg mechanism Power Requirement Input Voltage Sustaed: Max 3.6Mbytes/sec 2MB ST Sustaed: Max.8Mbytes/sec pplicable disc format CD: CD-D, CD-ROM, CD-ROM X, Photo CD (multi-session), Video CD, Cd-Extra (CD+), CD-text D: D-VIDEO, D-ROM, D-R (3.9GB, 4.7GB) D-R DL, D-RW, D-RM, D+R, D+R DL, D+RW CD: CD-D (Red Book) - Standard udio CD & CD-TEXT CD-ROM (Yellow Book Mode1 & 2) - Standard Data CD-ROM X (Mode2 Form1 & 2) - Photo CD, Multi-Session CD-I (Green Book, Mode2 Form1 & 2, Ready, Bridge) CD-Extra/ CD-Plus (Blue Book) - udio & Text/Video Video-CD (White Book) - MPEG1 Video CD-R (Orange Book Part) CD-RW & HSRW (Orange Book Part Volume1 & Volume 2 Super udio CD (SCD) Hybrid type US & US+ RW D: D-ROM (Book 1.2), D-Dual D-Video (Book 1.1) D-R (Book 1., 3.9G) D-R (Book 2., 4.7G) - General & uthorg D+R (Version 1.) D+RW D-RW (Non CPRM & CPRM) D R Dual Load: Manual Release: (a) Electrical Release (Release Button) (b) Release by TPI command (c) Emergency Release 5 V +/- 5% (Operatg) Blu-Ray Disc Drive Item Vendor & model name Specification HLDS BD COMBO DRIVE TRY DL 4X CT LF Chapter 1 21

30 Blu-Ray Disc Drive Item Performance Specification Transfer rate (KB/sec) With CD Disc With D Disc With Blu-ray Disc Sustaed: Max 3.6Mbytes/sec Specification Sustaed: Max.8Mbytes/sec Sustaed: Max 11 Mbytes/sec Buffer Memory 2MB 4.5 MB Interface ST pplicable disc format pplicable disc format CD: CD-D, CD-ROM, CD-ROM X, Photo CD (multi-session), Video CD, Cd- Extra (CD+), CD-text D: D-VIDEO, D-ROM, D-R (3.9GB, 4.7GB) D-R DL, D-RW, D-RM, D+R, D+R DL, D+RW CD: CD-D (Red Book) - Standard udio CD & CD-TEXT CD-ROM (Yellow Book Mode1 & 2) - Standard Data CD-ROM X (Mode2 Form1 & 2) - Photo CD, Multi-Session CD-I (Green Book, Mode2 Form1 & 2, Ready, Bridge) CD-Extra/ CD-Plus (Blue Book) - udio & Text/Video Video-CD (White Book) - MPEG1 Video CD-R (Orange Book Part) CD-RW & HSRW (Orange Book Part Volume1 & Volume 2 Super udio CD (SCD) Hybrid type US & US+ RW D: D-ROM (Book 1.2), D-Dual D-Video (Book 1.1) D-R (Book 1., 3.9G) D-R (Book 2., 4.7G) - General & uthorg D+R (Version 1.) D+RW D-RW (Non CPRM & CPRM) D+/-R Dual Blu-Ray: BD-R, BD-R DL, BD-RE, BD-RE DL Loadg mechanism Load: Manual Release: (a) Electrical Release (Release Button) (b) Release by TPI command (c) Emergency Release Power Requirement Input Voltage 5 V +/- 5% (Operatg) udio Interface Item udio Controller udio onboard or optional Mono or Stereo Resolution Specification Realtek LC888S-VC Built- Stereo 18 bit stereo full duplex 22 Chapter 1

31 udio Interface Item Compatibility Samplg rate Internal microphone Internal speaker / Quantity Specification HD audio Interface; S/PDIF output for PCM or C-3 content 1Hz resolution VSR (Variable Samplg Rate) Yes Yes/2.1 (2W speakers) Video Memory Chipset Memory size Item Specification spire 5738G/5738ZG/5738Z/5738/5338 Series: Mobile Intel GL4 Express Chipset* Mobile Intel GM45 Express Chipset* NVIDI GeForce G5M* spire 5536/5536G/5236 Series: TI Radeon HD 32 Graphics* TI Mobility Radeon HD 457* 24M/512M GDDR3/ USB Item Specification Chipset spire 5738G/5738ZG/5738Z/5738/5338 Series: ICH-9M spire 5536/5536G/5236 Series: MD SB7/ USB Compliancy Level 2. OHCI USB 1.1 and USB 2. Host controller Number of USB ports 4 Location Two on the right side/two on the left side Serial port function control Enable/Disable by BIOS Setup System Board Major Chips Item Controller Core logic spire 5738G/5738ZG/5738Z/5738/5338 Series: Mobile Intel GM45/GL4/PM45 spire 5536/5536G/5236 Series: TI RS78MN USB 2. spire 5738G/5738ZG/5738Z/5738/5338 Series: Intel ICH-9M spire 5536/5536G/5236 Series: MD SB7 Super I/O controller N/ MODEM spire 5738G/5738ZG/5738Z/5738/5338 Series: Foxconn Delphi-M5 V2H 1.5_3.3v US T6M951 spire 5536/5536G/5236 Series: Lite-On Conexant -Unizion 1.5_3.3v US RD2-D33 Bluetooth Foxconn Bluetooth FOX_BRM_2. F/W 3 Chapter 1 23

32 System Board Major Chips Item Controller Wireless b/g/n spire 5738G/5738ZG/5738Z/5738/5338 Series: Lan Intel WLN 533N_MG Shirley Peak/Foxconn Wireless LN Wireless LN Ralk RT27E spire 5536/5536G/5236: Foxconn Wireless LN theros R5B91 /Foxconn Wireless LN Wireless LN Ralk RT27E 6 1 Card Reader Realtek USB Card Reader udio Codec Realtek LC888s zalia Keyboard Item Keyboard controller Total number of keypads Wdows logo key Internal & external keyboard work simultaneously Specification NS PC97541V 5/6-key keyboard Yes Plug USB keyboard to the USB port directly: Yes Battery Item Specification Vendor SONY/Sanyo Battery Type Li-ion Pack capacity 8 cell 48mh Number of battery cell 8 Package configuration 4 cells series, 2 series parallel LCD 15.6 ches Item Specification Vendor & model name CMO/Samsung Screen Diagonal (mm) 15.6 ches Display resolution (pixels) 15.6" Full HD 192 x 8/15.6" HD+ 168 x 945 Pixel Pitch.24 x.24 Pixel rrangement R.G.B. Vertical Stripe Display Mode Normally White Typical White Lumance (NIT) 22 also called Brightness Lumance Uniformity 1.25 max. Contrast Ratio 4 typical Response Time msec 8 Nomal Input Voltage VDD +3.3V Viewg ngle (degree) Horizontal: Right/Left Vertical: Upper/Lower 45/45 15/35 24 Chapter 1

33 LCD 15.6 ches Item Temperature Range( C) Operatg Storage (shippg) to +5-4 to +6 Specification C daptor Input Output Item -24V~ 1.5, 5-6Hz/ 19V W Specification System Power Management CPI mode Mech. Off (G3) Soft Off (G2/S5) Workg (G/S) Suspend to RM (S3) Save to Disk (S4) Power Management ll devices the system are turned off completely. OS itiated shutdown. ll devices the system are turned off completely. Individual devices such as the CPU and hard disc may be power managed this state. CPU set power down VG Suspend PCMCI Suspend udio Power Down Hard Disk Power Down CD-ROM Power Down Super I/O Low Power mode lso called Hibernation Mode. System saves all system states and data onto the disc prior to power off the whole system. Chapter 1 25

34 26 Chapter 1

35 Chapter 2 System Utilities BIOS Setup Utility The BIOS Setup Utility is a hardware configuration program built to your computer s BIOS (Basic Input/ Output System). Your computer is already properly configured and optimized, and you do not need to run this utility. However, if you encounter configuration problems, you may need to run Setup. Please also refer to Chapter 4 Troubleshootg when problem arises. To activate the BIOS Utility, press F2 durg POST (when Press <F2> to enter Setup message is prompted on the bottom of screen). Press F2 to enter setup. The default parameter of F12 Boot Menu is set to disabled. If you want to change boot device without enterg BIOS Setup Utility, please set the parameter to enabled. Press <F12> durg POST to enter multi-boot menu. In this menu, user can change boot device without enterg BIOS SETUP Utility. Phoenix SecureCore(tm) Setup Utility Information Ma Security Boot Exit CPU Type: CPU Speed: IDE Model Name: I D E S e r i a l N u m b e r : TPI Model Name: System BIOS Version: VG BIOS Version: KBC Version: Serial Number: sset Tag Number: Product Name: Manufacturer Name: UUID: Intel (R) Core (TM)2 Duo CPU 2. GHz 2.GHz XXXXXXXXXXX-(XX) XXXXXXXX XXXXXXXXXXX-XXX XX-XXXX-(XX) VX.XX XX-XXX XXXXXX.XXX.XXX.XXX.XXXXXX XX.XX XXXXXXXXXXXXXXXXXXXXXXX None spire 5738 cer XXXxXxXX-xXxX-XXxx-xXXx-xXXxXXxXxxXX F1 Esc Help Exit Select Select Item Menu -/+ Enter Change Values Select Sub-Menu F9 F Setup Defaults S a v e a n d E x i t Chapter 2 27

36 Navigatg the BIOS Utility There are five menu options: Information, Ma, Security, Boot, and Exit. Follow these structions: To choose a menu, use the left and right arrow keys. To choose an item, use the up and down arrow keys. To change the value of a parameter, press F5 or F6. plus sign (+) dicates the item has sub-items. Press Enter to expand this item. Press Esc while you are any of the menu options to go to the Exit menu. In any menu, you can load default settgs by pressg F9. You can also press F to save any changes made and exit the BIOS Setup Utility. NOTE: You can change the value of a parameter if it is enclosed square brackets. Navigation keys for a particular menu are shown on the bottom of the screen. Help for parameters are found the Item Specific Help part of the screen. Read this carefully when makg changes to parameter values. Please note that system formation is subject to different models. 28 Chapter 2

37 Information The Information screen displays a summary of your computer hardware formation. spire 5738G/5738ZG/5738Z/5738/5338 Series: Phoenix SecureCore(tm) Setup Utility Information Ma Security Boot Exit CPU Type: CPU Speed: IDE Model Name: I D E S e r i a l N u m b e r : TPI Model Name: System BIOS Version: VG BIOS Version: KBC Version: Serial Number: sset Tag Number: Product Name: Manufacturer Name: UUID: Intel (R) Core (TM)2 Duo CPU 2. GHz 2.GHz XXXXXXXXXXX-(XX) XXXXXXXX XXXXXXXXXXX-XXX XX-XXXX-(XX) VX.XX XX-XXX XXXXXX.XXX.XXX.XXX.XXXXXX XX.XX XXXXXXXXXXXXXXXXXXXXXXX None spire 5738 cer XXXxXxXX-xXxX-XXxx-xXXx-xXXxXXxXxxXX F1 Esc Help Exit Select Select Item Menu -/+ Enter Change Values Select Sub-Menu F9 F Setup Defaults S a v e a n d E x i t spire 5536/5536G/5236 Series: Phoenix SecureCore(tm) Setup Utility Information Ma Security Boot Exit CPU Type: CPU Speed: IDE Model Name: I D E S e r i a l N u m b e r : TPI Model Name: System BIOS Version: VG BIOS Version: KBC Version: Serial Number: sset Tag Number: Product Name: Manufacturer Name: UUID: MD Turion (tm) X2 Dual-Core Mobile RM GHz XXXXXXXXXXX-(XX) XXXXXXXX XXXXXXXXXXX-XXX XX-XXXX-(XX) VX.XX XX-XXX XXXXXX.XXX.XXX.XXX.XXXXXX XX.XX XXXXXXXXXXXXXXXXXXXXXXX None spire 5536 cer XXXxXxXX-xXxX-XXxx-xXXx-xXXxXXxXxxXX F1 Esc Help Exit Select Select Item Menu -/+ Enter Change Values Select Sub-Menu F9 F Setup Defaults S a v e a n d E x i t NOTE: The system formation is subject to different models. Chapter 2 29

38 Parameter CPU Type CPU Speed IDE Model Name IDE Serial Number ID Model Name ID Serial Number TPI Model Name System BIOS Version VG BIOS Version KBC Ver Serial Number sset Tag Number Product Name Manufacturer Name UUID Number Description This field shows the CPU type and speed of the system. This field shows the speed of the CPU. This field shows the model name of HDD stalled on primary IDE master. This field displays the serial number of HDD stalled on primary IDE master. This field shows the model name of HDD stalled on secondary IDE master. This field displays the serial number of HDD stalled on secondary IDE master. This field shows the model name of the Optical device stalled the system. Displays system BIOS version. This field displays the VG firmware version of the system. This field shows the keyboard This field displays the serial number of this unit. This field displays the asset tag number of the system. This field shows product name of the system. This field displays the manufacturer of this system. Universally Unique Identifier (UUID) is an identifier standard used software construction, standardized by the Open Software Foundation (OSF) as part of the Distributed Computg Environment (DCE). 3 Chapter 2

39 Ma The Ma screen allows the user to set the system time and date as well as enable and disable boot option and recovery. spire 5738G/5738ZG/5738Z/5738/5338 Series: Phoenix SecureCore(tm) Setup Utility Information Ma Security Boot Exit System Time: System Date: System Memory: Extended Memory: Video Memory: Quiet Boot: Network Boot: F12 Boot Menu: D2D Recovery: STMode [ ::] [ 3/5/29] 632 KB 493 MB 512 MB [Enabled] [Enabled] [Disabled] [Enabled] [HCI] Item Specific Help <Tab>, <Shift-Tab>, or <Enter> selects field. F1 Esc Help Exit Select Select Item Menu -/+ Enter Change Values Select Sub-Menu F9 F Setup Defaults S a v e a n d E x i t spire 5536/5536G/5236 Series: Phoenix SecureCore(tm) Setup Utility Information Ma Security Boot Exit System Time: System Date: Total Memory: Video Memory: Quiet Boot: Network Boot: F12 Boot Menu: D2D Recovery: STMode [ ::] [ 3/6/29] 496 KB 512 MB [Enabled] [Enabled] [Disabled] [Enabled] [HCI] Item Specific Help <Tab>, <Shift-Tab>, or <Enter> selects field. F1 Esc Help Exit Select Select Item Menu -/+ Enter Change Values Select Sub-Menu F9 F Setup Defaults S a v e a n d E x i t NOTE: The screen above is for your reference only. ctual values may differ. Chapter 2 31

40 The table below describes the parameters this screen. Settgs boldface are the default and suggested parameter settgs. Parameter Description Format/Option System Time Sets the system time. The hours are displayed with 24-hour format. Format: HH:MM:SS (hour:mute:second) System Time System Date Sets the system date. Format MM/DD/YYYY (month/day/ year) System Date System Memory This field reports the memory size of the system. Memory size is fixed to 64MB Total Memory This field reports the total memory size of the system. For spire 853 Series only. Extended Memory This field reports the memory size of the extended memory the system. Extended Memory size=total memory size-1mb VG Memory Shows the VG memory size. Quiet Boot Determes if Customer Logo will be displayed or not; shows Summary Screen is disabled or enabled. Enabled: Customer Logo is displayed, and Summary Screen is disabled. Disabled: Customer Logo is not displayed, and Summary Screen is enabled. Option: Enabled or Disabled Network Boot Enables, disables the system boot from LN Option: Enabled or Disabled (remote server). F12 Boot Menu Enables, disables Boot Menu durg POST. Option: Disabled or Enabled D2D Recovery ST Mode Enables, disables D2D Recovery function. The function allows the user to create a hidden partition on hard disc drive to store operation system and restore the system to factory defaults. Control the mode which the ST controller should operate. Option: Enabled or Disabled Option: HCI or IDE NOTE: The sub-items under each device will not be shown if the device control is set to disable or auto. This is because the user is not allowed to control the settgs these cases. 32 Chapter 2

41 Security The Security screen contas parameters that help safeguard and protect your computer from unauthorized use. Phoenix SecureCore(tm) Setup Utility Information Ma Security Boot Exit Supervisor Password i s: User Password i s: H D D P a s s w o r d i s : Set Supervisor Password S e t U s e r P a s s w o r d Set HDD Password P a s s w o r d o n B o o t : Clear Clear Clear [ Enter] [Enter] [Enter] [Disabled] Item Specific Help Supervisor Password c o n t r o l s a c c e s s o f t h e whole setup utility. I t c a n b e u s e d t o b o o t u p w h e n P a s s w o r d o n boot is enabled. F1 Esc Help Exit Select Select Item Menu -/+ Enter Change Values Select Sub-Menu F9 F Setup Defaults S a v e a n d E x i t NOTE: Please refer to Remove HDD/BIOS Password section if you need to know how to remove HDD/BIOS Password. Chapter 2 33

42 The table below describes the parameters this screen. Settgs boldface are the default and suggested parameter settgs. Parameter Description Option Supervisor Password Is Shows the settg of the Supervisor password Clear or Set User Password Is Shows the settg of the user password. Clear or Set HDD Password Is Shows the settg of the hard disk password. Clear or Set Set Supervisor Password Press Enter to set the supervisor password. When set, this password protects the BIOS Setup Utility from unauthorized access. The user can not either enter the Setup menu nor change the value of parameters. Set User Password Press Enter to set the user password. When user password is set, this password protects the BIOS Setup Utility from unauthorized access. The user can enter Setup menu only and does not have right to change the value of parameters. Set HDD Password Enter HDD Password. Password on Boot Defes whether a password is required or not while the events defed this group happened. The followg sub-options are all requires the Supervisor password for changes and should be grayed out if the user password was used to enter setup. Disabled or Enabled NOTE: When you are prompted to enter a password, you have three tries before the system halts. Don t forget your password. If you forget your password, you may have to return your notebook computer to your dealer to reset it. Settg a Password Follow these steps as you set the user or the supervisor password: 1. Use the up/down keys to highlight the Set Supervisor Password parameter and press the Enter key. The Set Supervisor Password box appears: 2. Type a password the Enter New Password field. The password length can not exceeds 8 alphanumeric characters (-Z, a-z, -9, not case sensitive). Retype the password the Confirm New Password field. IMPORTNT:Be very careful when typg your password because the characters do not appear on the screen. 3. Press Enter. fter settg the password, the computer sets the User Password parameter to Set. 4. If desired, you can opt to enable the Password on boot parameter. 5. When you are done, press the F key to save the changes and exit the BIOS Setup Utility. Removg a Password Follow these steps: 34 Chapter 2

43 1. Use the up/down keys to highlight the Set Supervisor Password parameter and press the Enter key. The Set Password box appears: 2. Type the current password the Enter Current Password field and press Enter. 3. Press Enter twice without typg anythg the Enter New Password and Confirm New Password fields. The computer then sets the Supervisor Password parameter to Clear. 4. When you have changed the settgs, press F to save the changes and exit the BIOS Setup Utility. Changg a Password 1. Use the up/down keys to highlight the Set Supervisor Password parameter and press the Enter key. The Set Password box appears: 2. Type the current password the Enter Current Password field and press Enter. 3. Type a password the Enter New Password field. Retype the password the Confirm New Password field. 4. Press e. fter settg the password, the computer sets the User Password parameter to Set. 5. If desired, you can enable the Password on boot parameter. 6. When you are done, press F to save the changes and exit the BIOS Setup Utility. If the verification is OK, the screen will display as followg. The password settg is complete after the user presses F. If the current password entered does not match the actual current password, the screen will show you the Setup Warng. Chapter 2 35

44 If the new password and confirm new password strgs do not match, the screen will display the followg message. 36 Chapter 2

45 Boot This menu allows the user to decide the order of boot devices to load the operatg system. Bootable devices cludes the diskette drive module bay, the onboard hard disk drive and the CD-ROM module bay. Phoenix SecureCore(tm) Setup Utility Information Ma Security Boot Exit Boot priority order: 1: IDE: XXXXXXXXXXX-(XX) 2: CD/D: XXXXXXXXXXX-XXXXX-(X 3: Network Boot: XXXXXXXXXXXXXXXX 4: USB HDD: 5: USB FDD: 6: U S B K e y : 7 : U S B C D / D V D R O M : Item Specific Help U s e < > o r < > t o select a device, then p r e s s < F 6 > t o m o v e i t u p t h e l i s t, o r < F 5 > t o m o v e i t d o w n t h e list. Press <Esc> to escape the menu. F1 Esc Help Exit Select Select Item Menu -/+ Enter Change Values Select Sub-Menu F9 F Setup Defaults S a v e a n d E x i t Chapter 2 37

46 Exit The Exit screen contas parameters that confirmed or discard the changes made to the parameters the BIOS Setup Utility. Phoenix SecureCore(tm) Setup Utility Information Ma Security Boot Exit Exit Savg Changes Exit Discardg Changes Load Setup Defaults Discard Changes Save Changes Item Specific Help E x i t S y s t e m S e t u p a n d save your changes to CMOS. F1 Esc Help Exit Select Select Item Menu -/+ Enter Change Values Select Sub-Menu F9 F Setup Defaults S a v e a n d E x i t The table below describes the parameters this screen. Parameter Exit Savg Changes Exit Discardg Changes Load Setup Default Discard Changes Save Changes Description Exit System Setup and save your changes to CMOS. Exit utility without savg setup data to CMOS. Load default values for all SETUP item. Load previous values from CMOS for all SETUP items. Save Setup Data to CMOS. 38 Chapter 2

47 BIOS Flash Utility The BIOS flash memory update is required for the followg conditions: New versions of system programs New features or options Restore a BIOS when it becomes corrupted. Use the Flash utility to update the system BIOS flash ROM. NOTE: If you do not have a crisis recovery disk at hand, then you should create a Crisis Disk (See Creatg the Crisis Disk Wdows XP/Vista on page 119)before you use the Flash utility. NOTE: Do not stall memory-related drivers (XMS, EMS, DPMI) when you use the Flash. NOTE: Please use the C adaptor power supply when you run the Flash utility. If the battery pack does not conta enough power to fish BIOS flash, you may not boot the system because the BIOS is not completely loaded. Follow the steps below to run the Flash utility: 1. Rename the BIOS file as XXXXXXX.FD 2. Copy the XXXXXXX.FD file to a bootable USB device contag the Crisis Disk. 3. Turn off the system power. 4. Insert the USB device contag the renamed BIOS file and Crisis Disk to any USB port. 5. Make sure the C adapter is connected to a power outlet and plugged to the system. 6. Power on the system from an off state (i.e. cold boot) while holdg down the Fn + ESC key. 7. fter POST, release Fn + ESC key. The system should boot from the USB device and perform crisis recovery action. Chapter 2 39

48 Remove HDD Password This section teaches you how to remove HDD password: Remove HDD Password: If you key the wrong HDD password thrice, HDD password error code will appear on the screen. See the image below. If you need to solve HDD password locked problem, you can run HDD_PW.EXE 1. Key hdd_pw Select 2 3. Choose one of the uppercase strgs Reboot the system and key KJFN42 or UVEIQ96 as your HDD user password. 4 Chapter 2

49 Chapter 2 41

50 42 Chapter 2

51 Chapter 3 Mache Disassembly and Replacement This chapter contas step-by-step procedures on how to disassemble the notebook computer for matenance and troubleshootg. Disassembly Requirements To disassemble the computer, you need the followg tools: Wrist groundg strap and conductive mat for preventg electrostatic discharge Flat screwdriver Philips screwdriver Hex screwdriver Plastic flat screwdriver Plastic tweezers NOTE: The screws for the different components vary size. Durg the disassembly process, group the screws with the correspondg components to avoid mismatch when puttg back the components. Chapter 3 43

52 General Information Pre-disassembly Instructions Before proceedg with the disassembly procedure, make sure that you do the followg: 1. Turn off the power to the system and all peripherals. 2. Unplug the C adapter and all power and signal cables from the system. 3. Place the system on a flat, stable surface. 4. Remove the battery pack. Disassembly Process The disassembly process is divided to the followg stages: External module disassembly Ma unit disassembly LCD module disassembly The flowcharts provided the succeedg disassembly sections illustrate the entire disassembly sequence. Observe the order of the sequence to avoid damage to any of the hardware components. For example, if you want to remove the ma board, you must first remove the keyboard, then disassemble the side assembly frame that order. Ma Screw List Item Screw Color Part No. M2.5 x L8 Black 86.E B M2.5 x L6 Black C M2 x L3 Silver R D M3 x L4 Silver R E M2 x L4 Black F M2 x L4 Silver R G M2.5 x L Silver Chapter 3

53 External Module Disassembly Process External Modules Disassembly Flowchart The flowchart below gives you a graphic representation on the entire disassembly sequence and structs you on the components that need to be removed durg servicg. For example, if you want to remove the ma board, you must first remove the keyboard, then disassemble the side assembly frame that order. EXTERNL MODULE DISSSEMBLY TURN OFF POWER ND PERIPHERLS UNPLUG POWER CBLES REMOVE BTTERY PCK SD DUMMY CRD Captive Screwx2 BCK COVER x3 Captive Screwx1 DIMM COVER x1 ODD MODULE 3G/WN (Optional) BORD Fx1 WLN BORD HDD MODULE Fx1 DIMM MODULES Cx1 Dx2 OPTICL DISK DRIVE OPTICL LOCKER BRCKET HRD DISK BRCKET HRD DISK DRIVE Screw List Item Screw Color Part No. M2.5 x L8 Black 86.E D M3 x L4 Silver R F M2 x L4 Silver R Chapter 3 45

54 Removg the Battery Pack 1. Turn base unit over. 2. Slide the battery lock/unlock latch to the unlock position. Note: Battery has been highlighted with the yellow circle as above image shows. Please detach the battery and follow the local regulations for disposal. 3. Slide the battery release latch to the release position to pop out the battery pack, then remove the battery pack from the ma unit. 46 Chapter 3

55 Removg the SD Dummy Card 1. Push the SD dummy card all the way to eject it. 2. Pull it out from the slot. Chapter 3 47

56 Removg the DIMM Module 1. See Removg the Battery Pack on page Remove the one captive screw and one screw () securg the DIMM module cover. Size (Quantity) Color Torque Part No. M2.5 x L8 (1) Black 3 kgf-cm 86.E Use a plastic screw driver to carefully pry open the DIMM module cover. 48 Chapter 3

57 4. Push out the latches on both sides of the DIMM socket to release the DIMM. 5. Remove the DIMM module. Removg the Back Cover 1. See Removg the Battery Pack on page See Removg the SD Dummy Card on page See Removg the DIMM Module on page Remove the two captive screws and three screws () securg the back cover. Size (Quantity) Color Torque Part No. M2.5 x L8 (3) Black 3 kgf-cm 86.E Chapter 3 49

58 5. Use a plastic screw driver to carefully pry open the back cover. 6. Remove the back cover from the lower case. Removg the Hard Disk Drive Module 1. See Removg the Battery Pack on page See Removg the SD Dummy Card on page See Removg the DIMM Module on page See Removg the Back Cover on page Chapter 3

59 5. Remove the one screw (F) securg the hard disk drive module. Size (Quantity) Color Torque Part No. M2 x L4 (1) Silver 1.6 kgf-cm R 6. Slide the hard disk drive module away from the connector. Chapter 3 51

60 7. Lift the hard disk drive module and remove it from the hard disk drive bay. NOTE: To prevent damage to device, avoid pressg down on it or placg heavy objects on top of it. 8. Remove the two screws (D) securg the hard disk to the bracket and remove the hard disk from the bracket. Size (Quantity) Color Torque Part No. M3 x L4 (2) Silver 3. kgf-cm R 52 Chapter 3

61 Removg the WLN Modules 1. See Removg the Battery Pack on page See Removg the SD Dummy Card on page See Removg the DIMM Module on page See Removg the Back Cover on page See Removg the Hard Disk Drive Module on page Disconnect the black antenna cable from connector #1 and the white antenna cable from connector #2 on the short wireless board module. 7. Remove the one screw (F) securg the short wireless board module to the system. Size (Quantity) Color Torque Part No. M2 x L4 (1) Silver 1.6 kgf-cm R 8. Detach the short wireless board module from the WLN socket. Chapter 3 53

62 NOTE: When attachg the antenna back to the WLN board, make sure the cable are arranged properly. 9. Disconnect the blue antenna cable from the auxiliary connector and disconnect the yellow antenna cable from the ma connector on the WLN board (for 3G model). NOTE: For non-3g WLN board module with 3 antenna cables connected to the WLN board module. The black antenna cable is connected to the connector #1, the White antenna cable is connected to connector #2 and the Gray antenna cable is connected to connector #3. NOTE: For non-3g WLN board module with 2 antenna cables connected to the WLN board module. The Black antenna cable is connected to the connector J2 and the Gray antenna cable is connected to connector J3. 54 Chapter 3

63 . Press the latch to pop up the WLN card and detach the WLN card from the WLN socket. NOTE: When attachg the antenna back to the WLN board, make sure the cable are arranged properly. Removg the Optical Drive Module 1. See Removg the Battery Pack on page See Removg the SD Dummy Card on page See Removg the DIMM Module on page See Removg the Back Cover on page See Removg the Hard Disk Drive Module on page See Removg the WLN Modules on page 53. Chapter 3 55

64 7. Use a screw driver to push out the locker bracket of the optical drive (ODD) module. Slowly pull out the ODD module from the ODD drive bay. 8. Remove the one screw (C) securg the locker bracket and remove the locker bracket from the optical disk drive module. Size (Quantity) Color Torque Part No. M2 x L3 (1) Silver 1.6 kgf-cm R 56 Chapter 3

65 Ma Unit Disassembly Process Ma Unit Disassembly Flowchart MIN UNIT DISSSEMBLY MIN UNIT MIDDLE COVER F x 1 VOLUME BUTTON BORD KEYBORD x2 Gx2 LCD MODULE x F x 3 UPPER CSE Ex2 Ex1 RIGHT SPEKER MODULE BLUETOOTH MODULE Fx1 MODEM CRD Fx1 USB MODULE FINGERPRINT MODULE TOUCHPD MODULE LEFT SPEKER MODULE Fx1 SCREW X 6 MIN BORD HETSINK MODULE CPU Screw List Item Screw Color Part No. M2.5 x L8 Black 86.E E M2 x L4 Black F M2 x L4 Silver R G M2.5 x L Silver Chapter 3 57

66 Removg the Middle Cover 1. See Removg the Battery Pack on page See Removg the SD Dummy Card on page See Removg the DIMM Module on page See Removg the Back Cover on page See Removg the Hard Disk Drive Module on page See Removg the WLN Modules on page See Removg the Optical Drive Module on page Use a plastic screw driver to pry loose the side of the middle cover. 9. Carefully pry loose the middle cover from the latches securg it. 58 Chapter 3

67 . Detach the cable from the volume button board on the middle cover. 11. Remove the one screw (F) from the volume button board and release the volume button board from the latch. Size (Quantity) Color Torque Part No. M2 x L4 (1) Silver 1.6 kgf-cm R Chapter 3 59

68 12. Detach the volume button board from the middle cover. Removg the Keyboard 1. See Removg the Battery Pack on page See Removg the SD Dummy Card on page See Removg the DIMM Module on page See Removg the Back Cover on page See Removg the Hard Disk Drive Module on page See Removg the WLN Modules on page See Removg the Optical Drive Module on page See Removg the Middle Cover on page Release the keyboard from the latches and turn it over on the touchpad area. 6 Chapter 3

69 . Disconnect the keyboard cable from the ma board and detach the keyboard. Removg the LCD Module 1. See Removg the Battery Pack on page See Removg the SD Dummy Card on page See Removg the DIMM Module on page See Removg the Back Cover on page See Removg the Hard Disk Drive Module on page See Removg the WLN Modules on page See Removg the Optical Drive Module on page See Removg the Middle Cover on page See Removg the Middle Cover on page 58.. Release the cables from the latches. Chapter 3 61

70 For 3G model For non-3g model 11. Carefully pull out the wireless antenna cables from the hole(s). 12. Release the cables from the latches. 62 Chapter 3

71 13. Turn over the system and remove the two screws () from the bottom of the left and right hges. Size (Quantity) Color Torque Part No. M2.5 x L8 (2) Black 3. kgf-cm 86.E Detach the LCD cable from the connector on the ma board. Chapter 3 63

72 15. Remove the two screws (G) from the left and right hge of the LCD module. Size (Quantity) Color Torque Part No. M2.5 x L (2) Silver 3. kgf-cm Carefully remove the LCD module from the base unit. NOTE: When connectg the cable back to the unit, please note that the cable should be routed well. Separatg the Upper Case from the Lower Case 1. See Removg the Battery Pack on page See Removg the SD Dummy Card on page See Removg the DIMM Module on page See Removg the Back Cover on page See Removg the Hard Disk Drive Module on page See Removg the WLN Modules on page See Removg the Optical Drive Module on page See Removg the Middle Cover on page See Removg the Keyboard on page 6.. See Removg the LCD Module on page Chapter 3

73 11. Remove the three screws (F) from the middle cover. Size (Quantity) Color Torque Part No. M2 x L4 (3) Silver 1.6 kgf-cm R 12. Release the latch and disconnect the volume button board cable from its connector the ma board. 13. Release the latch and disconnect the touch pad cable from TPCN1 connector on the ma board. Chapter 3 65

74 14. Release the latch and disconnect the fgerprt cable from FPCN1 connector on the ma board. 15. Disconnect the speaker cable from its connector on the ma board. 16. Disconnect the microphone connector from the ma board and remove the microphone. 66 Chapter 3

75 17. Remove the ten screws () securg the lower case to the upper case. Size (Quantity) Color Torque Part No. M2.5 x L8 () Black 3. kgf-cm 86.E Gently detach the upper case from the lower case. 19. Remove the upper case. Chapter 3 67

76 Removg the Fgerprt and Touchpad Boards 1. See Removg the Battery Pack on page See Removg the SD Dummy Card on page See Removg the DIMM Module on page See Removg the Back Cover on page See Removg the Hard Disk Drive Module on page See Removg the WLN Modules on page See Removg the Optical Drive Module on page See Removg the Middle Cover on page See Removg the Keyboard on page 6.. See Removg the LCD Module on page See Separatg the Upper Case from the Lower Case on page Release the latch and disconnect the fgerprt cable from the fgerprt board. 13. Release the latch and disconnect the the touchpad cable from the touchpad board. 68 Chapter 3

77 14. Release the fgerprt board metal bracket from the latches and detach it from the upper case. 15. Release the fgerprt board from the latches and detach it from the upper case. Chapter 3 69

78 16. Pry to loosen the touchpad board. WRNING: The touchpad board is glued to the upper case, only remove the touchpad board if it is defective. Note: Circuit board > cm² has been highlighted with the yellow rectangle as above image shows. Please detach the Circuit boards and follow local regulations for disposal. 7 Chapter 3

79 17. Detach the touchpad board from the upper case. Note: Circuit boards > cm 2 has been highlighted with the yellow rectangle as shown the figure above. Please detach the circuit boards and follow the local regulations for disposal. Removg the Left Speaker Module 1. See Removg the Battery Pack on page See Removg the SD Dummy Card on page See Removg the DIMM Module on page See Removg the Back Cover on page See Removg the Hard Disk Drive Module on page See Removg the WLN Modules on page See Removg the Optical Drive Module on page See Removg the Middle Cover on page See Removg the Keyboard on page 6.. See Removg the LCD Module on page See Separatg the Upper Case from the Lower Case on page 64. Chapter 3 71

80 12. Remove the two screws (E) securg the left speaker module and remove it from the upper case. Size (Quantity) Color Torque Part No. M2 x L4 (2) Black 1.6 kgf-cm Detach the left speaker module. Removg the USB Board Module 1. See Removg the Battery Pack on page See Removg the SD Dummy Card on page See Removg the DIMM Module on page See Removg the Back Cover on page See Removg the Hard Disk Drive Module on page See Removg the WLN Modules on page See Removg the Optical Drive Module on page See Removg the Middle Cover on page See Removg the Keyboard on page 6.. See Removg the LCD Module on page See Separatg the Upper Case from the Lower Case on page Chapter 3

81 12. Disconnect the cables from the USB board module. 13. Remove the one screw (F) securg the USB board module to the lower case. Size (Quantity) Color Torque Part No. M2 x L4 (1) Silver 1.6 kgf-cm R Chapter 3 73

82 14. Remove the USB board module from the lower case. 74 Chapter 3

83 Removg the Modem Module 1. See Removg the Battery Pack on page See Removg the SD Dummy Card on page See Removg the DIMM Module on page See Removg the Back Cover on page See Removg the Hard Disk Drive Module on page See Removg the WLN Modules on page See Removg the Optical Drive Module on page See Removg the Middle Cover on page See Removg the Keyboard on page 6.. See Removg the LCD Module on page See Separatg the Upper Case from the Lower Case on page See Removg the Left Speaker Module on page See Removg the USB Board Module on page Disconnect the modem cable from the ma board. Chapter 3 75

84 15. Remove the one screws (F) securg the modem board module to the lower case. Size (Quantity) Color Torque Part No. M2 x L4 (1) Silver 1.6 kgf-cm R 16. Release the modem board module from the latch and remove it from the lower case. Removg the Bluetooth Module 1. See Removg the Battery Pack on page See Removg the SD Dummy Card on page See Removg the DIMM Module on page See Removg the Back Cover on page See Removg the Hard Disk Drive Module on page See Removg the WLN Modules on page See Removg the Optical Drive Module on page See Removg the Middle Cover on page See Removg the Keyboard on page 6.. See Removg the LCD Module on page See Separatg the Upper Case from the Lower Case on page Chapter 3

85 12. See Removg the Left Speaker Module on page See Removg the USB Board Module on page See Removg the Modem Module on page Disconnect the bluetooth cable from its connector on the ma board. 16. Remove the Bluetooth module. NOTE: Be careful when removg the Bluetooth module as it is glued place. Chapter 3 77

86 Removg the Right Speaker Module 1. See Removg the Battery Pack on page See Removg the SD Dummy Card on page See Removg the DIMM Module on page See Removg the Back Cover on page See Removg the Hard Disk Drive Module on page See Remove the two screws (D) securg the hard disk to the bracket and remove the hard disk from the bracket. on page See Removg the Optical Drive Module on page See Removg the Middle Cover on page See Removg the Keyboard on page 6.. See Removg the LCD Module on page See Separatg the Upper Case from the Lower Case on page See Removg the Left Speaker Module on page See Removg the USB Board Module on page See Removg the Modem Module on page See Removg the Bluetooth Module on page Release right speaker cables from the latches. 78 Chapter 3

87 17. Disconnect the speaker cable from its connector on the ma board. 18. Remove the one screw (E) securg the speaker module and remove it from the lower case. Size (Quantity) Color Torque Part No. M2 x L4 (1) Black 1.6 kgf-cm Chapter 3 79

88 19. Detach the right speaker module. Removg the Ma Board 1. See Removg the Battery Pack on page See Removg the SD Dummy Card on page See Removg the DIMM Module on page See Removg the Back Cover on page See Removg the Hard Disk Drive Module on page See Removg the WLN Modules on page See Removg the Optical Drive Module on page See Removg the Middle Cover on page See Removg the Keyboard on page 6.. See Removg the LCD Module on page See Separatg the Upper Case from the Lower Case on page See Removg the Left Speaker Module on page See Removg the USB Board Module on page See Removg the Modem Module on page See Removg the Bluetooth Module on page See Removg the Right Speaker Module on page Chapter 3

89 17. Remove one screw (F) securg the ma board place. Size (Quantity) Color Torque Part No. M2 x L4 (1) Silver 1.6 kgf-cm R Note: RTC battery has been highlighted with the yellow circle as shown the figure above. Please detach the RTC battery and follow local regulations for disposal. Note: Circuit boards > cm² has been highlighted with the yellow rectangle as above image shows. Please detach the Circuit boards and follow local regulations for disposal. 18. Lift the ma board gently from the lower case. Chapter 3 81

90 19. Carefully remove the ma board. Removg the Heatsk Module NOTE: There are two version of heatsk module. For this section, we are gog to use the discrete model. The UM version looks like the picture below: 1. See Removg the Battery Pack on page See Removg the SD Dummy Card on page See Removg the DIMM Module on page See Removg the Back Cover on page See Removg the Hard Disk Drive Module on page See Removg the WLN Modules on page See Removg the Optical Drive Module on page See Removg the Middle Cover on page See Removg the Keyboard on page 6.. See Removg the LCD Module on page See Separatg the Upper Case from the Lower Case on page See Removg the Left Speaker Module on page See Removg the USB Board Module on page See Removg the Modem Module on page See Removg the Bluetooth Module on page See Removg the Right Speaker Module on page Chapter 3

91 17. See Removg the Ma Board on page Disconnect the heatsk connector from the ma board. 19. Remove the six screws securg the heatsk module the order shown. NOTE: spire 5738G/5738ZG/5738Z/5738/5338 Series uses the NVdia VG board, while spire 5536/ 5536G/5236 Series uses the TI VG board. Chapter 3 83

92 2. Carefully lift up the heatsk module. Removg the CPU NOTE: spire 5738G/5738ZG/5738Z/5738/5338 Series uses the Intel processor, while spire 5536/5536G/ 5236 Series uses the MD processor. But the process removg the CPU are the same for all the models. 1. See Removg the Battery Pack on page See Removg the SD Dummy Card on page See Removg the DIMM Module on page See Removg the Back Cover on page See Removg the Hard Disk Drive Module on page See Removg the WLN Modules on page See Removg the Optical Drive Module on page See Removg the Middle Cover on page See Removg the Keyboard on page 6.. See Removg the LCD Module on page See Separatg the Upper Case from the Lower Case on page See Removg the Left Speaker Module on page See Removg the USB Board Module on page See Removg the Modem Module on page See Removg the Bluetooth Module on page See Removg the Right Speaker Module on page See Removg the Ma Board on page See Removg the Heatsk Module on page Chapter 3

93 19. Usg a flat screwdriver, turn the CPU socket latch counter-clockwise to release the CPU. Chapter 3 85

94 2. Lift up carefully to remove the CPU. NOTE: When stallg the CPU, make sure to stall the CPU with PIN 1 at the corner as shown. 86 Chapter 3

95 LCD Module Disassembly Process LCD Module Disassembly Flowchart LCD MODULE DISSSEMBLY LCD MODULE Bx4 LCD BEZEL Bx4 LCD SSEMBLY LCD BCK PNEL Cx2 Cx2 LCD FPC CBLE LEFT LCD BRCKET RIGHT LCD BRCKET NTENNS WEB CMER Screw List Item Screw Color Part No. B M2.5 x L6 Black C M2 x L3 Silver R Chapter 3 87

96 Removg the LCD Bezel 1. See Removg the Battery Pack on page See Removg the SD Dummy Card on page See Removg the DIMM Module on page See Removg the Back Cover on page See Removg the Hard Disk Drive Module on page See Removg the WLN Modules on page See Removg the Optical Drive Module on page See Removg the Middle Cover on page See Removg the Keyboard on page 6.. See Removg the LCD Module on page Remove the four screw covers from the top and bottom of the LCD bezel. 12. Remove the four screws (B) on the LCD module as shown. Size (Quantity) Color Torque Part No. M2.5 x L6 (4) Black 3. kgf-cm Chapter 3

97 13. Carefully pry open the LCD bezel and remove it from the LCD panel. Removg the LCD panel with the Brackets 1. See Removg the Battery Pack on page See Removg the SD Dummy Card on page See Removg the DIMM Module on page See Removg the Back Cover on page See Removg the Hard Disk Drive Module on page See Removg the WLN Modules on page See Removg the Optical Drive Module on page See Removg the Middle Cover on page See Removg the Keyboard on page 6.. See Removg the LCD Module on page See Removg the LCD Bezel on page 88. Chapter 3 89

98 12. Disconnect the cable from the web camera. 13. Remove the four screws (B) securg the LCD assembly. Size (Quantity) Color Torque Part No. M2.5 x L6 (4) Black 3. kgf-cm Chapter 3

99 14. Remove the LCD with the brackets from the back cover. Removg the LCD Brackets 1. See Removg the Battery Pack on page See Removg the SD Dummy Card on page See Removg the DIMM Module on page See Removg the Back Cover on page See Removg the Hard Disk Drive Module on page See Removg the WLN Modules on page See Removg the Optical Drive Module on page See Removg the Middle Cover on page See Removg the Keyboard on page 6.. See Removg the LCD Module on page See Removg the LCD Bezel on page See Removg the LCD panel with the Brackets on page Remove the four screws (C) securg the left and right LCD brackets to remove the brackets. Size (Quantity) Color Torque Part No. M2 x L3 (4) Silver 1.6 kgf-cm R Chapter 3 91

100 Removg the FPC Cable 1. See Removg the Battery Pack on page See Removg the SD Dummy Card on page See Removg the DIMM Module on page See Removg the Back Cover on page See Removg the Hard Disk Drive Module on page See Removg the WLN Modules on page See Removg the Optical Drive Module on page See Removg the Middle Cover on page See Removg the Keyboard on page 6.. See Removg the LCD Module on page See Removg the LCD Bezel on page See Removg the LCD panel with the Brackets on page Detach any adhesive tapes and any cable that is glued to the LCD panel. 92 Chapter 3

101 14. Disconnect the FPC cable from the LCD panel. Removg the ntennas 1. See Removg the Battery Pack on page See Removg the SD Dummy Card on page See Removg the DIMM Module on page See Removg the Back Cover on page See Removg the Hard Disk Drive Module on page See Removg the WLN Modules on page See Removg the Optical Drive Module on page See Removg the Middle Cover on page See Removg the Keyboard on page 6.. See Removg the LCD Module on page See Removg the LCD Bezel on page See Removg the LCD panel with the Brackets on page 89. Chapter 3 93

102 13. Release the antenna cables from the alumium tapes. 14. Remove the left and right antenna cables together with the tapes holdg them place. NOTE: There is no need to remove the antenna unless you really need to replace it. 94 Chapter 3

103 Removg the Web Camera 1. See Removg the Battery Pack on page See Removg the SD Dummy Card on page See Removg the DIMM Module on page See Removg the Back Cover on page See Removg the Hard Disk Drive Module on page See Removg the WLN Modules on page See Removg the Optical Drive Module on page See Removg the Middle Cover on page See Removg the Keyboard on page 6.. See Removg the LCD Module on page See Removg the LCD Bezel on page See Removg the LCD panel with the Brackets on page Remove the web camera module from the LCD module back cover. NOTE: The web camera module is glued to the LCD module back cover, only remove the web camera module if it is defective. Chapter 3 95

104 96 Chapter 3

105 Chapter 4 Troubleshootg Use the followg procedure as a guide for computer problems. NOTE: The diagnostic tests are tended to test only cer products. Non-cer products, prototype cards, or modified options can give false errors and valid system responses. 1. Obta the failg symptoms as much detail as possible. 2. Verify the symptoms by attemptg to re-create the failure by runng the diagnostic test or by repeatg the same operation. 3. Use the followg table with the verified symptom to determe which page to go to. Symptoms (Verified) Power failure. (The power dicator does not go on or stay on.) POST does not complete. No beep or error codes are dicated. POST detects an error and displayed messages on screen. Other symptoms (i.e. LCD display problems or others). Symptoms cannot be re-created (termittent problems). Go To Power System Check on page 99. Power-On Self-Test (POST) Error Message on page Undetermed Problems on page 114 Error Message List on page 1 Power-On Self-Test (POST) Error Message on page Use the customer-reported symptoms and go to Power-On Self-Test (POST) Error Message on page Intermittent Problems on page 113 Undetermed Problems on page 114 Chapter 4 97

106 System Check Procedures External Diskette Drive Check Do the followg to isolate the problem to a controller, driver, or diskette. write-enabled, diagnostic diskette is required. NOTE: Make sure that the diskette does not have more than one label attached to it. Multiple labels can cause damage to the drive or cause the drive to fail. Do the followg to select the test device. 1. Boot from the diagnostics diskette and start the diagnostics program. 2. See if FDD Test is passed as the program runs to FDD Test. 3. Follow the structions the message wdow. If an error occurs with the ternal diskette drive, reconnect the diskette connector on the system board. If the error still remas: 1. Reconnect the external diskette drive/d-rom module. 2. Replace the external diskette drive/cd-rom module. 3. Replace the ma board. External CD-ROM Drive Check Do the followg to isolate the problem to a controller, drive, or CD-ROM. Make sure that the CD-ROM does not have any label attached to it. The label can cause damage to the drive or can cause the drive to fail. Do the followg to select the test device: 1. Boot from the diagnostics diskette and start the diagnostics program. 2. See if CD-ROM Test is passed when the program runs to CD-ROM Test. 3. Follow the structions the message wdow. If an error occurs, reconnect the connector on the System board. If the error still remas: 1. Reconnect the external diskette drive/cd-rom module. 2. Replace the external diskette drive/cd-rom module. 3. Replace the ma board. Keyboard or uxiliary Input Device Check Remove the external keyboard if the ternal keyboard is to be tested. If the ternal keyboard does not work or an unexpected character appears, make sure that the flexible cable extendg from the keyboard is correctly seated the connector on the system board. If the keyboard cable connection is correct, run the Keyboard Test. If the tests detect a keyboard problem, do the followg one at a time to correct the problem. Do not replace a non-defective FRU: 1. Reconnect the keyboard cables. 2. Replace the keyboard. 3. Replace the ma board. The followg auxiliary put devices are supported by this computer: Numeric keypad 98 Chapter 4

107 External keyboard If any of these devices do not work, reconnect the cable connector and repeat the failg operation. Memory Check Memory errors might stop system operations, show error messages on the screen, or hang the system. 1. Boot from the diagnostics diskette and start the diagnostic program (please refer to ma board. 2. Go to the diagnostic memory the test items. 3. Press F2 the test items. 4. Follow the structions the message wdow. NOTE: Make sure that the DIMM is fully stalled to the connector. loose connection can cause an error. Power System Check To verify the symptom of the problem, power on the computer usg each of the followg power sources: 1. Remove the battery pack. 2. Connect the power adapter and check that power is supplied. 3. Disconnect the power adapter and stall the charged battery pack; then check that power is supplied by the battery pack. If you suspect a power problem, see the appropriate power supply check the followg list: Check the Power dapter on page 99 Check the Battery Pack on page Check the Power dapter Unplug the power adapter cable from the computer and measure the output voltage at the plug of the power adapter cable. See the followg figure P 1: +19 to +2.5V P 2: V, Ground 1. If the voltage is not correct, replace the power adapter. 2. If the voltage is with the range, do the followg: Replace the System board. If the problem is not corrected, see Undetermed Problems on page 114. If the voltage is not correct, go to the next step. NOTE: n audible noise from the power adapter does not always dicate a defect. 3. If the power-on dicator does not light up, check the power cord of the power adapter for correct contuity and stallation. 4. If the operational charge does not work, see Check the Battery Pack on page. Chapter 4 99

108 Check the Battery Pack To check the battery pack, do the followg: From Software: 1. Check out the Power Management control Panel 2. In Power Meter, confirm that if the parameters shown the screen for Current Power Source and Total Battery Power Remag are correct. 3. Repeat the steps 1 and 2, for both battery and adapter. 4. This helps you identify first the problem is on rechargg or dischargg. From Hardware: 1. Power off the computer. 2. Remove the battery pack and measure the voltage between battery termals 1(+) and 6(ground). 3. If the voltage is still less than 7.5 Vdc after rechargg, replace the battery. To check the battery charge operation, use a discharged battery pack or a battery pack that has less than 5% of the total power remag when stalled the computer. If the battery status dicator does not light up, remove the battery pack and let it return to room temperature. Re-stall the battery pack. If the charge dicator still does not light up, replace the battery pack. If the charge dicator still does not light up, replace the DC/DC charger board. Touchpad Check If the touchpad doesn t work, do the followg actions one at a time to correct the problem. Do not replace a non-defective FRU: 1. Reconnect the touchpad cables. 2. Replace the touchpad. 3. Replace the system board. fter you use the touchpad, the poter drifts on the screen for a short time. This self-actg poter movement can occur when a slight, steady pressure is applied to the touchpad poter. This symptom is not a hardware problem. No service actions are necessary if the poter movement stops a short period of time. Power-On Self-Test (POST) Error Message The POST error message dex lists the error message and their possible causes. The most likely cause is listed first. NOTE: Perform the FRU replacement or actions the sequence shown FRU/ction column, if the FRU replacement does not solve the problem, put the origal part back the computer. Do not replace a non-defective FRU. This dex can also help you determe the next possible FRU to be replaced when servicg a computer. If the symptom is not listed, see Undetermed Problems on page 114. The followg lists the error messages that the BIOS displays on the screen and the error symptoms classified by function. NOTE: Most of the error messages occur durg POST. Some of them display formation about a hardware device, e.g., the amount of memory stalled. Others may dicate a problem with a device, such as the way it has been configured. NOTE: If the system fails after you make changes the BIOS Setup Utility menus, reset the computer, enter Setup and stall Setup defaults or correct the error. Chapter 4

109 Index of Error Messages Error Code List Error Codes Error Messages 6 Equipment Configuration Error Causes: 1. CPU BIOS Update Code Mismatch 2. IDE Primary Channel Master Drive Error (THe causes will be shown before Equipment Configuration Error ) Memory Error at xxxx:xxxx:xxxxh (R:xxxxh, W:xxxxh) 7 Real Time Clock Error 71 CMOS Battery Bad 72 CMOS Checksum Error 1 System disabled. Incorrect password is specified. <No error code> Battery critical LOW In this situation BIOS will issue 4 short beeps then shut down system, no message will show. <No error code> Thermal critical High In this situation BIOS will shut down system, not show message. Error Message List Error Messages FRU/ction Sequence Failure Fixed Disk Reconnect hard disk drive connector. Load Default Settgs BIOS Setup Utility. Hard disk drive System board Stuck Key see Keyboard or uxiliary Input Device Check on page 98. Keyboard error see Keyboard or uxiliary Input Device Check on page 98. Keyboard Controller Failed see Keyboard or uxiliary Input Device Check on page 98. Keyboard locked - Unlock key switch Unlock external keyboard Monitor type does not match CMOS - Run Run Load Default Settgs BIOS Setup Utility. Setup Shadow RM Failed at offset: nnnn BIOS ROM System board System RM Failed at offset: nnnn DIMM System board Extended RM Failed at offset: nnnn DIMM System board System battery is dead - Replace and run Setup System CMOS checksum bad - Default configuration used Replace RTC battery and Run BIOS Setup Utility to reconfigure system time, then reboot system. RTC battery Run BIOS Setup Utility to reconfigure system time, then reboot system. Chapter 4 1

110 Error Message List System timer error Real time clock error Previous boot complete - Default configuration used Memory size found by POST differed from CMOS Diskette drive error Incorrect Drive type - run SETUP System cache error - Cache disabled CPU ID: DM Test Failed Software NMI Failed Fail-Safe Timer NMI Failed Device ddress Conflict llocation Error for device Failg Bits: nnnn Error Messages Fixed Disk n Invalid System Configuration Data I/O device IRQ conflict Operatg system not found FRU/ction Sequence RTC battery Run BIOS Setup Utility to reconfigure system time, then reboot system. System board RTC battery Run BIOS Setup Utility to reconfigure system time, then reboot system. System board Run Load Default Settgs BIOS Setup Utility. RTC battery System board Run Load Default Settgs BIOS Setup Utility. DIMM System board Check the drive is defed with the proper diskette type BIOS Setup Utility See External Diskette Drive Check on page 98. Check the drive is defed with the proper diskette type BIOS Setup Utility System board System board DIMM System board DIMM System board DIMM System board Run Load Default Settgs BIOS Setup Utility. RTC battery System board Run Load Default Settgs BIOS Setup Utility. RTC battery System board DIMM BIOS ROM System board None BIOS ROM System board Run Load Default Settgs BIOS Setup Utility. RTC battery System board Enter Setup and see if fixed disk and drive : are properly identified. Diskette drive Hard disk drive System board 2 Chapter 4

111 Error Message List No beep Error Messages No beep, power-on dicator turns off and LCD is blank. No beep, power-on dicator turns on and LCD is blank. No beep, power-on dicator turns on and LCD is blank. But you can see POST on an external CRT. No beep, power-on dicator turns on and a blkg cursor shown on LCD durg POST. No beep durg POST but system runs correctly. FRU/ction Sequence Power source (battery pack and power adapter). See Power System Check on page 99.. Ensure every connector is connected tightly and correctly. Reconnect the DIMM. LED board. System board. Power source (battery pack and power adapter). See Power System Check on page 99.. Reconnect the LCD connector Hard disk drive LCD verter ID LCD cable LCD Inverter LCD System board Reconnect the LCD connectors. LCD verter ID LCD cable LCD verter LCD System board Ensure every connector is connected tightly and correctly. System board Speaker System board Chapter 4 3

112 Phoenix BIOS Beep Codes Code Beeps POST Route Description 2h Verify Real Mode 3h Disable Non-Maskable Interrupt (NMI) 4h Get CPU type 6h Initialize system hardware 8h Initialize chipset with itial POST values 9h Set IN POST flag h Initialize CPU registers Bh Enable CPU cache Ch Initialize caches to itial POST values Eh Initialize I/O component Fh Initialize the local bus IDE h Initialize Power Management 11h Load alternate registers with itial POST values 12h Restore CPU control word durg warm boot 13h Initialize PCI Bus Masterg devices 14h Initialize keyboard controller 16h BIOS ROM checksum 17h Initialize cache before memory autosize 18h 8254 timer itialization 1h 8237 DM controller itialization 1Ch Reset Programmable Interrupt Controller 2h Test DRM refresh 22h Test 8742 Keyboard Controller 24h Set ES segment register to 4 GB 26h Enable 2 le 28h utosize DRM 29h Initialize POST Memory Manager 2h Clear 215 KB base RM 2Ch RM failure on address le xxxx 2Eh RM failure on data bits xxxx of low byte of memory bus 2Fh Enable cache before system BIOS shadow 3h RM failure on data bits xxxx of high byte of memory bus 32h Test CPU bus-clock frequency 33h Initialize Phoenix Dispatch Manager 36h Warm start shut down 38h Shadow system BIOS ROM 3h utosize cache 4 Chapter 4

113 Code Beeps POST Route Description 3Ch dvanced configuration of chipset registers 3Dh Load alternate registers with CMOS values 42h Initialize terrupt vectors 45h POST device itialization 46h Check ROM copyright notice 48h Check video configuration agast CMOS 49h Initialize PCI bus and devices 4h Initialize all video adapters system 4Bh QuietBoot start (optional) 4Ch Shadow video BIOS ROM 4Eh Display BIOS copyright notice 5h Display CPU type and speed 51h Initialize EIS board 52h Test keyboard 54h Set key click if enabled 58h Test for unexpected terrupts 59h Initialize POST display service 5h Display prompt Press F2 to enter SETUP 5Bh Disable CPU cache 5Ch Test RM between 512 and 64 KB 6h Test extended memory 62h Test extended memory address les 64h Jump to User Patch1 66h Configure advanced cache registers 67h Initialize Multi Processor PIC 68h Enable external and CPU caches 69h Setup System Management Mode (SMM) area 6h Display external L2 cache size 6Bh Load custom defaults (optional) 6Ch Display shadow-area message 6Eh Display possible high address for UMB recovery 7h Display error messages 72h Check for configuration errors 76h Check for keyboard errors 7Ch Set up hardware terrupt vectors 7Eh Initialize coprocessor if present 8h Disable onboard Super I/O ports and IRQs 81h Late POST device itialization Chapter 4 5

114 82h 83h 84h 85h 86h 87h 88h 89h 8h 8Bh 8Ch 8Fh 9h 91h 92h 93h 95h 96h 97h Code Beeps POST Route Description Detect and stall external RS232 ports Configure non-mcd IDE controllers Detect and stall external parallel ports Initialize PC-compatible PnP IS devices Re-itialize onboard I/O ports Configure Motherboard Configurable Devices (optional) Initialize BIOS rea Enable Non-Maskable Interrupts (NMIs) Initialize Extended BIOS Data rea Test and itialize PS/2 mouse Initialize floppy controller Determe number of T drives (optional) Initialize hard-disk controllers Initialize local-bus hard-disk controllers Jump to UserPatch2 MPTBLE for multi-processor boards Install CD ROM for boot Clear huge ES segment register Fixup Multi Processor table 98h 1-2 Search for option ROMs. One long, two short beeps on checksum failure. 99h Check for SMRT drive (optional) 9h Shadow option ROMs 9Ch Set up Power Management 9Dh Initialize security enge (optional) 9Eh Enable hardware terrupts 9Fh Determe number of T and SCSI drives h Set time of day 2h Check key lock 4h Initialize Typematic rate 8h Erase F2 prompt h Scan for F2 key stroke Ch Enter SETUP Eh Clear Boot flag Bh Check for errors B2h POST done- prepare to boot operatg system B4h 1 One short beep before boot B5h Termate QuietBoot (optional) B6h Check password (optional) 6 Chapter 4

115 Code Beeps POST Route Description B9h Prepare Boot Bh Initialize DMI parameters BBh Initialize PnP Option ROMs BCh Clear parity checkers BDh Display MultiBoot menu BEh Clear screen (optional) BFh Check virus and backup remders Ch Try to boot with INT 19 C1h Initialize POST Error Manager (PEM) C2h Initialize error loggg C3h Initialize error display function C4h Initialize system error handler C5h PnPnd dual CMOS (optional) C6h Initialize notebook dockg (optional) C7h Initialize notebook dockg late C8h Force check (optional) C9h Extended checksum (optional) D2h Unknown terrupt Code Beeps Eh Initialize the chipset h Initialize the bridge E2h Initialize the CPU E3h Initialize the system timer E4h Initialize system I/O E5h Check force recovery boot E6h Checksum BIOS ROM E7h Go to BIOS E8h Set Huge Segment E9h Initialize Multi Processor Eh Initialize OEM special code EBh Initialize PIC and DM ECh Initialize Memory type EDh Initialize Memory size EEh Shadow Boot Block EFh System memory test Fh Initialize terrupt vectors F1h Initialize Run Time Clock F2h Initialize video F3h Initialize System Management Mode F4h 1 Output one beep before boot Chapter 4 7

116 F5h F6h F7h Code Beeps Boot to Mi DOS Clear Huge Segment Boot to Full DOS 8 Chapter 4

117 Index of Symptom-to-FRU Error Message LCD-Related Symptoms Symptom / Error LCD backlight doesn't work LCD is too dark LCD brightness cannot be adjusted LCD contrast cannot be adjusted Unreadable LCD screen Missg pels characters bnormal screen Wrong color displayed LCD has extra horizontal or vertical les displayed. ction Sequence Enter BIOS Utility to execute Load Setup Default Settgs, then reboot system. Reconnect the LCD connectors. Keyboard (if contrast and brightness function key doesn't work). LCD verter ID LCD cable LCD verter LCD System board Reconnect the LCD connector LCD verter ID LCD cable LCD verter LCD System board LCD verter ID LCD verter LCD cable LCD System board Indicator-Related Symptoms Symptom / Error Indicator correctly remas off or on, but system runs correctly Reconnect the verter board Inverter board System board ction Sequence Power-Related Symptoms Symptom / Error Power shuts down durg operation The system doesn t power-on. ction Sequence Power source (battery pack and power adapter). See Power System Check on page 99. Battery pack Power adapter Hard drive & battery connection board System board Power source (battery pack and power adapter). See Power System Check on page 99. Battery pack Power adapter Hard drive & battery connection board System board Chapter 4 9

118 Power-Related Symptoms Symptom / Error ction Sequence The system doesn t power-off. Power source (battery pack and power adapter). See Power System Check on page 99. Hold and press the power switch for more than 4 seconds. System board Battery can t be charged See Check the Battery Pack on page. Battery pack System board PCMCI-Related Symptoms Symptom / Error System cannot detect the PC Card (PCMCI) PCMCI slot p is damaged. PCMCI slot assembly System board PCMCI slot assembly ction Sequence Memory-Related Symptoms Symptom / Error Memory count (size) appears different from actual size. ction Sequence Enter BIOS Setup Utility to execute Load Default Settgs, then reboot system. DIMM System board Speaker-Related Symptoms Symptom / Error In Wdows, multimedia programs, no sound comes from the computer. Internal speakers make noise or emit no sound. udio driver Speaker System board Speaker System board ction Sequence Power Management-Related Symptoms Symptom / Error ction Sequence The system will not enter hibernation See Save to Disk (S4) on page 25. Keyboard (if control is from the keyboard) Hard disk drive System board The system doesn't enter hibernation mode and four short beeps every mute. The system doesn t enter standby mode after closg the LCD Press Fn+o and see if the computer enters hibernation mode. Touchpad Keyboard Hard disk connection board Hard disk drive System board See Save to Disk (S4) on page 25. LCD cover switch System board 1 Chapter 4

119 Power Management-Related Symptoms Symptom / Error The system doesn't resume from hibernation mode. The system doesn't resume from standby mode after openg the LCD. Battery fuel gauge Wdows doesn t go higher than 9%. System hangs termittently. ction Sequence See Save to Disk (S4) on page 25. Hard disk connection board Hard disk drive System board See Save to Disk (S4) on page 25. LCD cover switch System board Remove battery pack and let it cool for 2 hours. Refresh battery (contue use battery until power off, then charge battery). Battery pack System board Reconnect hard disk/cd-rom drives. Hard disk connection board System board Peripheral-Related Symptoms Symptom / Error System configuration does not match the stalled devices. External display does not work correctly. USB does not work correctly Prt problems. Serial or parallel port device problems. ction Sequence Enter BIOS Setup Utility to execute Load Default Settgs, then reboot system. Reconnect hard disk/cd-rom/diskette drives. Press Fn+F5, LCD/CRT/Both display switchg System board System board Onboard Devices Configuration Run prter self-test. Prter driver Prter cable Prter System Board Device driver Device cable Device System board Keyboard/Touchpad-Related Symptoms Symptom / Error Keyboard (one or more keys) does not work. Touchpad does not work. ction Sequence Reconnect the keyboard cable. Keyboard System board Reconnect touchpad cable. Touchpad board System board Chapter 4 111

120 Modem-Related Symptoms Symptom / Error Internal modem does not work correctly. ction Sequence Modem phone port modem combo board System board NOTE: If you cannot fd a symptom or an error this list and the problem remas, see Undetermed Problems on page Chapter 4

121 Intermittent Problems Intermittent system hang problems can be caused by a variety of reasons that have nothg to do with a hardware defect, such as: cosmic radiation, electrostatic discharge, or software errors. FRU replacement should be considered only when a recurrg problem exists. When analyzg an termittent problem, do the followg: 1. Run the advanced diagnostic test for the system board loop mode at least times. 2. If no error is detected, do not replace any FRU. 3. If any error is detected, replace the FRU. Rerun the test to verify that there are no more errors. Chapter 4 113

122 Undetermed Problems The diagnostic problems does not identify which adapter or device failed, which stalled devices are correct, whether a short circuit is suspected, or whether the system is operative. Follow these procedures to isolate the failg FRU (do not isolate non-defective FRU). NOTE: Verify that all attached devices are supported by the computer. NOTE: Verify that the power supply beg used at the time of the failure is operatg correctly. (See Power System Check on page 99.): 1. Power-off the computer. 2. Visually check them for damage. If any problems are found, replace the FRU. 3. Remove or disconnect all of the followg devices: Non-cer devices Prter, mouse, and other external devices Battery pack Hard disk drive DIMM CD-ROM/Diskette drive Module PC Cards 4. Power-on the computer. 5. Determe if the problem has changed. 6. If the problem does not recur, reconnect the removed devices one at a time until you fd the failg FRU. 7. If the problem remas, replace the followg FRU one at a time. Do not replace a non-defective FRU: System board LCD assembly 114 Chapter 4

123 Chapter 5 Connector Locations Ma Board Top View No. Code Connector 1 SPKR_L1 Left speaker cable connector 2 KB1 Keyboard cable connector 3 MIC1 MIC cable connector 4 SPKR_R1 Right speaker cable connector 5 PSCN1 Volume button board cable connector 6 TPCN1 Touchpad board cable connector 7 FPCN1 Fgerprt cable connector 8 RTC1 RTC battery connector 9 USBCN1 USB cable connector Chapter 5 115

124 Bottom View No. Code Connector 1 BT1 Bluetooth board cable connector 2 LOUT1 Headphone/speaker/le-out jack 3 MICIN1 Microphone- jack 4 LIN1 Le- port 5 USB1 & USB3 USB 2. ports 6 CRT1 VG port 7 FN1 Heatsk fan cable connector 8 HDMI1 HDMI port 9 RJ45 Ethernet port DCIN1 DC- port 11 CPU1 CPU socket 116 Chapter 5

125 Clearg Password Check and BIOS Recovery This section provides the standard operatg procedures for clearg the password and BIOS recovery for spire 5738G/5738ZG/5738Z/5738/5338 and the spire 5536/5536G/5236 Series. There is one Hardware Open Gap on the ma board for clearg the password check and one Hotkey for enablg BIOS Recovery. Clearg Password Check Hardware Open Gap Description Hardware Default Settg Operation Description Gap Open (Normal) Short (Clearg Password Check) Hardware Gap Position on the Ma Board Gap name spire 5738G/5738ZG/5738Z/5738/5338 Series is G78. G78 Chapter 5 117

126 Gap name spire 5536/5536G/5236 Series is G6. Steps for Clearg BIOS Password Check G6 If the user sets the BIOS Password (Supervisor Password and/or User Password) for a security reason, the BIOS will ask for the password durg system POST or when the system enters to the BIOS Setup menu. If it is necessary to bypass the password check, the user needs to short the hardware gap to clear the password by followg these steps: Power off the system, and remove the HDD, C adapter and battery from the computer. Open the back cover of the computer and look for the hardware gap on the ma board as shown the picture(s) above. Use an electric conductivity tool to short the two pots of the hardware gap. Plug the C adapter while retag the short condition on the hardware gap. Press the power button to turn on the computer until the BIOS POST route is fished. Fally, remove the tool from the hardware gap. Restart the system. Press the F2 key to enter BIOS Setup menu. If there is no password request, the BIOS Password is cleared. Otherwise, repeat the steps above and try aga. NOTE: The steps are only for clearg the BIOS password (Supervisor Password and User Password). 118 Chapter 5

127 BIOS Recovery by Crisis Disk BIOS Recovery Boot Block: BIOS Recovery Boot Block is a special block of the BIOS. It is used to boot up the system with mimum BIOS itialization. Users can enable this feature to restore the BIOS firmware to a successful one once the previous BIOS flashg process failed. BIOS Recovery Hotkey The system provides a function hotkey: Fn+Esc, for enablg the BIOS Recovery process at system power-on durg BIOS POST. To use this function, the C adapter and the battery must be connected. If this function is enabled, the system will force the BIOS to enter a special BIOS block called Boot Block. Steps for BIOS Recovery by Crisis Disk Before dog this, prepare a Crisis Disk (refer to the Steps for Creatg the Crisis Disk Wdows XP/Vista section below) and keep it ready hand. Follow these steps for BIOS recovery: 1. Power off the system. 2. Connect a removable USB storage device contag the Crisis Disk to a USB port connected to the BIOS flash failed system. 3. Under power-off state, press and hold Fn+Esc and then press the power button. The system should be powered on with the Crisis BIOS Recovery process. 4. BIOS Boot Block starts to restore the BIOS code from the Crisis Disk to BIOS ROM on the failed system. 5. fter the crisis flashg process is fished, the system will restart. fter the Crisis Recovery process is fished, the system should have a successful and workable BIOS after power on. The user can then update the latest BIOS version for this system usg the regular BIOS flashg process. Creatg the Crisis Disk Wdows XP/Vista Follow these steps to create the Crisis Disk: 1. Prepare a removable USB storage device (size greater than MB). Note that all data on the USB storage device will be cleared durg the creation of the Crisis Disk. 2. Set up another computer loaded with Wdows XP or Vista operatg system. Chapter 5 119

128 3. Decompress the Crisis Package Source. Select WINCRIS.EXE and then select Run as admistrator under Vista. 4. Keep the default settgs and then click on the Start button. 5. When the pop-up warng dialog box appears, press OK to contue creatg the Crisis Disk. 12 Chapter 5

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