BUSINESS RELATIONSHIP OFFICERS REPORTING TO: RELATIONSHIP MANAGER

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1 Guaranty Trust Bank Uganda is one of the leading banks in Africa. They acquired a 70% stake in the Fina Bank group in to enable them enter the East African market. As they expand their operations in the East African region, GTBank Uganda Ltd is looking for suitably qualified and experienced professionals to join its team. Applications are hereby invited to fill the following positions: BUSINESS RELATIONSHIP OFFICERS REPORTING TO: RELATIONSHIP MANAGER To actively create a market for the bank's products and services in order to increase the bank s market share. The process involves the presentation of the bank s products/services to prospects and existing Customers based on identified needs Block funds To secure funds designated as collateral for credit facilities. The process involves placing restrictions on the funds in the Customer s account as a form of security for credit advanced to the Customer Arrange temporal overdraft To organise, review and manage the processing of overdraft facilities to customers. The process is initiated based on customer request or due to temporary funding problems in a customer s account. It involves providing a temporary credit facility for the customer in form of a TEMP, after receiving the necessary approvals as stated in the Credit Policy Guide Resolve account problems To promptly resolve problems with Cheques drawn on the bank s customers. The process involves the analysis and resolution of problems related to Cheques drawn on the customer s account. Examples of typical problems include the following: Insufficient funds in the customer s account Non-compliance with account mandate Account Restriction based on account dormancy, incomplete documentation or statutory requirement Cheque confirmation Returned Cheque

2 Manage customer s funds To make customer s invested funds available on request. The process entails the repayment of customer s invested funds on demand i.e. prior to maturity (preliquidation) or at maturity To re-invest customer s funds. The process entails the re-investment of customer s funds on the maturity of the initial investment. Investments are automatically rolled over if specific instructions are not received from the customer before maturity (as stated in the investment letter given to the customer) Initiate foreign currency transactions To execute foreign currency transactions based on customer s request. The process involves the initiation of foreign currency transactions on behalf of customers for trade or personal purposes. Customer service handling To process customers Stop payment instructions, requests, application and other service requests. The process involves the timely execution of a customer s instructions within an agreed period of time. To handle all exceptions and discretionary requests for pricing, loan rates, foreign exchange rates, waivers for fees in order to enhance customer satisfaction and retention To initiate the issuance of local guarantees and performance bonds based on customer s request. The process deals with the review and approval of the customer s request for guarantees (advance payment, performance) and performance bonds KNOWLEDGE, SKILLS AND EXPERIENCE REQUIRED FOR RELATIONSHIP OFFICERS 2-4 years work experience with a reputable Banking Institution; two of which MUST have been spent in either direct selling or relationship sales Credit analysis, due diligence and underwriting skills Experience in preparation of a formal credit proposal, Market awareness and demonstration of practical selling knowledge and skills Exceptional client relationship management skills Understanding/management of customer, product and market risks Understanding of risk management and mitigation techniques Ability to manage a Portfolio of customers with different business needs Interpersonal skills (team player, good communication and time management skills)

3 Understanding of varied product solutions required within the bank s customer base and ability to recommend new products for development in relation to customer feedback received through relationship management Education- University Degree Understanding and interpretation of financials Self starters and ability to work with very minimal supervision RELATIONSHIP MANAGERS FOR CORPORATE, COMMERCIAL, PUBLIC SECTOR, RETAIL AND SME BANKING REPORTING TO: SEGMENT MANAGER The incumbent job holder will report to the respective heads of business or segment managers and will be directly responsible for: Acquisition and growth of valued customer segments To identify, recruit, manage and grow the valued customer segments according to the bank s strategic objectives. Specifically grow the mid and high net worth Individuals and corporate clientele for the cross cutting segments in corporate, sme and commercial banking dockets. Manage customer relationships To enhance customer satisfaction and loyalty through adoption of positive customer service measures. Originate credit and underwrite credit To evaluate, review and underwrite client s credit facility requests. This requires that the incumbent undertakes regular evaluation, documentation and approval of credit based on approval limits defined in the bank s Credit Policy Guide (CPG). Credit facilities include Leases, Term loans and Overdrafts. Portfolio Management: Build close working relationships with credit to ensure customer support is real time, through agreeing realistic service level agreements, adhering to credit and risk policy parameters and legal compliance in securities offered. Take actions to ensure the quality of the disbursed portfolio, for instance through daily review of portfolio to ensure regular monitoring and compliance

4 KNOWLEDGE, SKILLS AND EXPERIENCE REQUIRED FOR RELATIONSHIP MANAGERS 5-7 years work experience with a reputable Banking Institution; two of which MUST have been spent in a senior sales or relationship management role. Credit analysis, due diligence and underwriting skills Experience in preparation of a formal credit proposal, Market awareness and demonstration of practical selling knowledge and skills Exceptional client relationship management skills Understanding/management of customer, product and market risks Understanding of risk management and mitigation techniques Ability to manage a Portfolio of customers with different business needs Interpersonal skills (team player, good communication and time management skills) Understanding of varied product solutions required within the bank s customer base and ability to recommend new products for development in relation to customer feedback received through relationship management Education- University Degree Understanding and interpretation of financials Self starters and ability to work with very minimal supervision SEGMENT MANAGERS FOR SME, RETAIL, COMMERCIAL AND PUBLIC SECTOR BANKING REPORTING TO: MANAGING DIRECTOR The role is to effectively manage and direct all banking business within the segment with the objective of achieving annual financial targets as incorporated in the budget; control, as evidenced by audit reports and through specific management of the following: Develop products To develop relevant products that ensures achievement of the bank s growth objective and provides optimal customer satisfaction with a view to achieving the bank s desired wallet and market share. Monitor Performance of the Department: To monitor the performance of the segment in relation to the annual budget. The process involves the collation of income generated by customers managed by the

5 segment Manager and comparing with budgeted income for the period. Variances are explained and remedial actions to correct adverse variances are also stated. Prepare budget To generate an estimate of the segment s contribution to the overall budget. The process involves the compilation of the segment s budgetary estimates based on the template received from FINCON. Set up deposit To grow the deposit (liability) base of the bank. The process involves the deposit funds from customers for investment purposes. The investment products include Time/Term deposits, etc. An investment may be initiated as a result of direct sales by relationship managers, relationship officers or by walk-in customers with an acceptable profile. Arrange loan syndication and other loan financing To bring together a group of financial institutions for the purpose of providing a credit facility to a customer in order to raise a large amount of debt for a customer based on agreed terms and conditions. This is necessary where the bank cannot provide financing alone. Further, the segment Manager is to identify and actively participate in financing projects with long-term finance benefits. This process involves raising funds to finance projects with strong income streams and long-term finance benefits Quality Customer Service (Out serve) To promote and maintain the highest standard of quality customer service in the department in order to enhance revenue generation and be a head of competition. Risk Management To ensure all risk within the segment is minimized and systems are in place to monitor and eliminate risk across all areas of retail banking and to achieve a general high degree of risk control as laid down by Bank policy Knowledge, skills and Experience Required 7-9 years work experience with a reputable Banking Institution; three of which MUST have been spent in the management of a business function in a tier I or II bank. An established and demonstrable track record in the field of Retail Banking, SME banking Commercial banking, Public sector banking, customer acquisition and retention, as well as proven skills in all risk aspects of personal banking. Specifically for the Public Sector Manager, the Candidate should be resoundedly experienced in the workings of the public sector of

6 Uganda, including but not limited to the Government sector, Non Governmental organizations, corporations etc Possess excellent interpersonal and strong communication skills Excellent networking competences in the banking industry. Personable, self driven, assertive and pro-active Positive and flexible attitude towards change Excellent coordination and organizational skills Great presentation skills Sound knowledge of all the bank s products Good sales skills A Team player of impeccable integrity, absolutely sober and unblemished Self starters and ability to work with very minimal supervision Education: A first class or upper second Degree from a reputable University Very good Analytical skills and thorough understanding of financials Knowledge of regulatory and statutory regimes for Ugandan Banking sector is critical. IS Auditor This job position requires the Officer to adequately plan and carefully execute the audit of the organization s portfolio of e-channel products and services as well as the supporting IT Infrastructure, and provide the assurance that the organization s business objectives are met. The job holder shall ensure thorough in-depth reviews that all revenues leakages on the Core Business Application arising from system and people related factors along the organization s defined income heads are promptly detected and corrected thereby providing assurance on the integrity of financial data. Specific Duties & Responsibilities Plan and execute the audit of e-channel products and services (ATM systems, Money transfer products local & international, Revenue Collection applications, Card products, SMS & Mobile banking, Internet banking services Ensure that all control lapses identified above are promptly corrected Undertake period risk assessment of e-banking products and services to identify associated risk and make appropriate recommendations to mitigate identified risks. Conduct daily/weekly/monthly reviews of all audit logs emanating from IT infrastructure supporting e-banking (e-channel) products and services. Conduct spot checks as and whenever necessary to address issues that would ordinarily not be covered or captured by normal routine audit.

7 Conduct investigation into errors/anomalies in e-banking (e-channel) infrastructure, products and services with appropriate corrective recommendations to Executive Management. Perform revenue assurance tests covering the bank s portfolio of asset and liability products spanning core banking and treasury services. Ensure that appropriate corrective actions are promptly implemented to eliminate or minimize future occurrences of revenue loss. Ensure timely and accurate rendition of all periodic activity reports and supporting documentation in line with agreed reporting standards Effectively execute and document all activities performed. Promptly and effectively investigate reported data integrity and income discrepancy related issues. Assist the Internal Audit team in their performance of other Operational/ Financial audits. Educational Qualification Requirement Minimum Educational Qualification: A University degree in Computer Science/Engineering or other numerate/quantitative discipline e.g. Engineering, Accountancy, and Mathematics etc. Professional Qualification (if any): CISA qualification is a must. Work Experience Minimum 1 Year Information systems Audit Experience Internal Control Officer Purpose of position Internal control is a function that provides a way for monitoring and measuring an organization's resources, policies and procedures. Internal control officers are responsible for increasing the operational efficiency of organizations, detecting and eliminating fraud and ensuring compliance with relevant regulations. Key functions of the position To plan, organize and carry out the internal controls function including the preparation of an internal control manual, audit plan, scheduling and assigning work and estimating resource needs.

8 Conduct risk assessment of departments/functional areas in accordance with timelines. Conduct audit testing of potential risk areas and identify reportable issues To conduct any reviews or tasks requested by Management. On daily basis review transactions above a certain threshold to assess the genuineness of transactions and any suspected transactions will then be frozen and reported to Compliance Manager. Develop and implement appropriate operating procedures to ensure compliance with GTBank policies and local laws. Ensure compliance with existing financial policies and procedures, identifying & proposing modifications as needed. Monitor and provide advice to management to minimize risk resulting from poor internal controls. Identify areas of financial, operational and administrative strengths and weaknesses and develop best practices. Carry out quarterly audit around the system and into the system and report the findings to the management Provide management with periodic reports on compliance with bank Standards of operations. On adhoc basis or as directed by Management, conduct investigations on fraud losses, proposed refunds to the customers on over charges, etc. Reconciliation of Nostro, BOU, accounts etc for surety of independent check of the figures reconciled. Conduct surprise checks on branches, head office departments on quarterly basis and report non-compliances to Management. Provide training to staffs on Internal Controls. Key qualifications and skills required The person must hold at least a bachelor s degree in fields such as Finance, Business Administration, Commerce and Accounting. Additional qualification like Certified Internal Control Professional and or CISA will be an added advantage. 2 5 years experience in Internal Control, auditing, Risk, compliance function, or Bank Operations. Strong communication skills both oral and written. The flexibility and independence to work in a changing and unstructured environment. Ability to work interdependently within a team. Ability to address issues and effect change effectively

9 Finance Officer - 2 Positions Reporting line: Finance Manager Purpose of position The jobholder will be charged with the compilation and review of monthly management accounts for accuracy, quality control and completeness and ensure the same is completed within the stipulated deadlines and for regulatory reporting. Key Responsibilities: Preparation and review of management accounts. Ensure accuracy and quality control. Preparation and review of ALCO reports. Maintenance of the fixed assets register and ensure compliance with the fixed assets policy. Daily and consistent review of the trial balance with particular emphasis on income/expense ledgers. Ensure correctness of postings and prompt reversals of mispostings. Ensure correct and timely submission of payroll returns and installment tax to the regulatory authorities. Accurately prepare Bank of Uganda returns and ensuring these are accurate and submitted in line with the prudential guidelines. Review of LPO/Invoices to ensure accuracy and in line with the budget provisions. Also ensure the documents are duly authorized before posting into the Core Banking System. Continuous automation of management reports to achieve efficiency. Assist the Finance Manager with financial planning and budget preparation. Desired knowledge, skills and abilities set: Minimum of a bachelor s degree in a business related field ACCA/CPA Part Qualification - at least Level II Minimum of three (3) years experience preferably gained in the financial services industry. Team player with excellent interpersonal, analytical and communication skills. Computer literate with working/hands knowledge of Oracle based applications, MS Word and MS Excel

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