2012 Cyber Security Awareness Month After Action Report. William F. Pelgrin, Chair Thomas F. Duffy, Executive Director

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1 2012 Cyber Security Awareness Month After Action Report William F. Pelgrin, Chair Thomas F. Duffy, Executive Director

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3 The Ninth Annual National Cyber Security Awareness Month was celebrated during October 2012, as a collective effort among the Multi-State Information Sharing and Analysis Center (MS-ISAC), the U.S. Department of Homeland Security (DHS), the National Cyber Security Alliance (NCSA) and the National Association of State Chief Information Officers (NASCIO). This month highlighted the importance of empowering citizens, businesses, government, and schools to improve their cyber security preparedness. In this digital age, we are all connected and the actions of one can impact many. It is essential that each of us understand our role in securing cyberspace. In recognition of the 2012 Cyber Security Awareness Month campaign, the MS-ISAC, its partners, and its members conducted a number of activities. The MS-ISAC participated in the Awareness Month kick-off on October 1st in Omaha, NE. This event featured remarks from federal, state and local officials, and cyber industry leaders from companies such as ADP, VISA, Microsoft, PayPal, AT&T, Verizon, McAfee and Symantec. The MS-ISAC promoted the DHS and NCSA s Stop. Think.Connect campaign throughout its membership and via the public website. The MS-ISAC also participated in speaking engagements across the nation in support of raising awareness. The MS-ISAC issued a press release recognizing Awareness Month and highlighting the MS-ISAC s activities for the month, which included the following: Inviting each governor to sign a proclamation or letter of support in recognition of Awareness Month Inviting local government members of the MS-ISAC to work with their elected officials to issue a proclamation within their jurisdiction Creating and distributing a toolkit of awareness-related materials to all MS-ISAC members Encouraging states and local governments to develop cyber security awareness events and activities Dedicating the October session of the National Webcast Initiative to Cyber Security: What You Should Know to Stay Safe Online MS-ISAC Goals for 2012: Goal Signed proclamations from all 50 States, Territories, and D.C. Signed proclamations from 15 Local Government Entity Members of the MS-ISAC. 75% of MS-ISAC Members participating in awareness activities Result proclamations or letters of support were issued by all 50 States, the District of Columbia and the U.S. Territory of American Samoa. proclamations were issued by 14 local government entity members of the MS-ISAC. 96% of MS-ISAC Members responding to the survey reported participating and conducting awareness activities. As a result of distribution of the MS-ISAC materials and participation in awareness activities by the states and local governments, more than four million members of the general public were reached. This is an increase of 316% from last year After action report Page 3

4 Highlights: Proclamations Each governor in the nation was invited to sign a proclamation in recognition of National Cyber Security Awareness Month. All 50 States, the District of Columbia, the U.S. Territory of American Samoa issued gubernatorial proclamations or letters of support for the Awareness Month effort. Proclamations/Letters of Support from the States & Territories Alabama - Governor Robert Bentley Missouri - Governor Jay Nixon Alaska - Governor Sean Parnell Montana - Governor Brian Schweitzer American Samoa - Governor Togiola Tulafono Nebraska - Governor Dave Heineman Arizona - Governor Jan Brewer Nevada - Governor Brian Sandoval Arkansas - Governor Mike Beebe New Hampshire - Governor John Lynch California - Governor Jerry Brown New Jersey - Governor Chris Christie Colorado - Governor John Hickenlooper New Mexico - Governor Susana Martinez Connecticut - Governor Dan Malloy New York - Governor Andrew Cuomo Delaware - Governor Jack Markell North Carolina - Governor Bev Perdue District of Columbia - Mayor Vincent Gray North Dakota - Governor Jack Dalrymple Florida - Governor Rick Scott Ohio - Governor John Kasich Georgia - Governor Nathan Deal Oklahoma - Governor Mary Fallin Hawaii - Governor Neil Abercrombie Oregon - Governor John Kitzhaber Idaho - Governor Butch Otter Pennsylvania - Governor Tom Corbett Illinois - Governor Pat Quinn Rhode Island - Governor Lincoln Chafee Indiana - Governor Mitch Daniels South Carolina - Governor Nikki Haley Iowa - Governor Terry Branstad South Dakota - Governor Dennis Daugaard Kansas - Governor Sam Brownback Tennessee - Governor Bill Haslam Kentucky - Governor Steve Beshear Texas - Governor Rick Perry Louisiana - Governor Bobby Jindal Utah - Governor Gary Herbert Maine - Governor Paul LePage Vermont - Governor Peter Shumlin Maryland - Governor Martin O Malley Virginia - Governor Bob McDonnell Massachusetts - Governor Deval Patrick Washington - Governor Christine Gregoire Michigan - Governor Rick Snyder West Virginia - Governor Earl Ray Tomblin Minnesota - Governor Mark Dayton Wisconsin - Governor Scott Walker Mississippi - Governor Phil Bryant Wyoming - Governor Matt Mead Delaware Governor Jack Markell issuing Cyber Security Awareness Month Proclamation 2012 After action report Page 4

5 Proclamations/Letters of Support from Local Governments City of Huntsville, AL Mayor Tommy Battle City of Little Rock, AR Mayor Mark Stodola City of San Jose, CA Mayor Chuck Reed El Paso County, CO County Board of Commissioners Charles County, MD County Board of Commissioners Town of Cary, NC Mayor Harold Weinbrecht City of Charlotte, NC Mayor Anthony Foxx Lincoln County, NE Commissioner Willis Roethemeyer City of Las Vegas, NV Mayor Carolyn Goodman Albany County, NY County Board of Commissioners New York State Association of Counties, NY Executive Director Stephen J. Acquario Cumberland County, PA County Board of Commissioners Bexar County, TX County Board of Commissioners King County, WA County Board of Commissioners City of Charleston, WV Mayor Danny Jones Charles County, MD Commissioners Proclaim October as National Cyber Security Awareness Month City of San Jose Councilmember Pete Constant presents a proclamation during the October City Council Meeting proclaiming the month of October, 2012 as Cyber Security Awareness Month 2012 After action report Page 5

6 MS-ISAC Toolkit The MS-ISAC created and distributed a cyber security awareness toolkit to all 50 States, the District of Columbia, U.S. Territories of Guam and American Samoa, and more than 150 local governments. The toolkit is designed to promote a consistent message about cyber security education and awareness by reinforcing core themes in practical, informative, entertaining, and usable ways. The 2012 overall theme was Cyber Security is Our Shared Responsibility. Four topic-specific messages were also used throughout the toolkit material: (1) Creating and Using Secure Passwords (2) Managing Your Online Presence on Social Media (3) Connecting Mobile Devices to Public Wireless Networks and (4) Cyber Health Pyramid - Steps to a Safer Internet. Each entity received a shipment of bookmarks, posters and calendars, as well as electronic materials for further branding and distribution. Fortysix states had their posters branded with their logos. The 2012 MS-ISAC toolkit was also made available on the MS-ISAC public website to further promote cyber security awareness across the nation. MS-ISAC National Webcast As part of the October awareness month activities, the MS-ISAC coordinated a joint webcast with DHS and NCSA, which provided useful guidance to the non-technical user on the necessary steps to protect themselves and their computers from cyber incidents. Over 1,700 individuals representing 12 countries, 50 states, the District of Columbia, and 4 U.S. Territories registered for this event. Opening remarks were provided by Ms. Bobbie Stempfley, Deputy Assistant Secretary of the United States Department of Homeland Security, and Mr. Michael Kaiser, Executive Director of the National Cyber Security Alliance. The featured speaker was Ron Woerner, Professor & Director of Cybersecurity Studies at the College of Science & Technology at Bellevue University. MS-ISAC Poster Contest During Awareness Month, the MS- ISAC launched a children s cyber security poster contest to encourage students, parents and educators to participate in cyber security awareness. Each state and local government was invited to conduct its own contest; the winning submissions are then entered into the national MS-ISAC contest. Final winners will be selected in 2013 and will be included in the 2014 toolkit. Best of the Web Contest The MS-ISAC conducted its fourth annual Best of the Web contest during Awareness Month to recognize states and local governments that used their websites to promote cyber security. The MS-ISAC Education and Awareness Workgroup reviewed and judged state and local government cyber security websites based upon several criteria, including cyber security content, usability, accessibility, and appearance. The goal was to highlight commendable sites and serve as best practices for others to consider when developing or re-designing their own sites. During the September MS-ISAC monthly meeting, each finalist site was highlighted. The winners were announced and a press release was issued in October After action report Page 6

7 2012 Finalists in the State Government Category State of Delaware State of North Carolina State of Texas Finalists in the Local Government Category City of Phoenix City of Seattle Washtenaw County Cyber Coalition WINNERS: State Government category: State of Delaware Local Government category: City of Phoenix Cyber Pledge Contest The second annual Cyber Security Pledge campaign was conducted online during September and October. The MS-ISAC used the pledge campaign as a contest for state and local governments to encourage broad participation. More than 11,000 individuals from all 50 states, the District of Columbia, and 3 U.S. territories signed the pledge. This is an increase of 57% from The pledge delineated key behaviors for users to protect themselves online, both at home and in the workplace, and also urged citizens to take action by spreading the message of good cyber security practices to friends, coworkers, neighbors and the community. Cyber Pledge Winners in the State Government Category: 1. State of California highest number of pledges signed 2. State of New Hampshire highest percentage of citizens who signed the pledge Cyber Pledge Winners in the Local Government Category: 1. Sacramento County, CA highest number of pledges signed 2. Wayne County, MS highest percentage of citizens who signed the pledge Monthly Newsletter Tip Each month, the MS-ISAC distributes a cyber security tips newsletter to educate end users on good cyber security practices. These newsletters are distributed to State and local governments as well as the private sector on a national level. In recognition of the 2012 National Cyber Security Awareness Month, this edition of the newsletter was designed to focus attention on the basics of cyber security, how users can protect themselves online, as well as identify and promote resources available to the general public during Awareness Month After action report Page 7

8 MS-ISAC Participation in Awareness Month Activities The MS-ISAC participated in a variety of speaking engagements throughout October. These events are highlighted below: On October 10th, Thomas Duffy, Executive Director of the MS-ISAC, provided a keynote at the Minnesota Cyber Security Summit. On October 17th, Shehzad Mirza, Director of the MS-ISAC Security Operations Center, presented on a webinar on Cloud Computing. On October 18th, CIS was a proud sponsor of the Government Technology Texas CIO Academy in Austin, TX. On October 19th, Kristin Judge, Executive Director of the Trusted Purchasing Alliance, spoke at the National Council of County Association Executives in Williamsburg, VA. On October 24th, Kristin Judge, Executive Director of the Trusted Purchasing Alliance, spoke at the National League of Cities event in Charleston, South Carolina. On October 25th, Shehzad Mirza, Director of the MS-ISAC Security Operations Center, presented during the Cyber Town Hall Cyber Webcast sponsored by Cisco. On October 30th, William Pelgrin, Chair of the MS-ISAC and President and CEO of the Center for Internet Security, presented on October 30th at a SANS Webcast event discussing how to create engaging training After action report Page 8

9 State and Local Government Activities and After-Event Survey Reports

10 State and Local Government Activities and After-Event Survey Results In November 2012, the MS-ISAC distributed an after-event survey to its Members to assess the level and type of Awareness Month activities that took place and solicit input on new ways to promote Cyber Security Awareness Month. The following 36 states Governments responded: State of Alabama State of Arizona State of Arkansas State of Connecticut State of Delaware State of Florida State of Georgia State of Hawaii State of Idaho State of Illinois State of Indiana State of Iowa Commonwealth of Kentucky State of Maryland State of Michigan State of Minnesota State of Mississippi State of Missouri State of Montana State of New Hampshire State of New York State of North Carolina State of North Dakota State of Ohio State of Oklahoma State of Oregon Commonwealth of Pennsylvania State of Rhode Island State of South Dakota State of Tennessee State of Vermont Commonwealth of Virginia State of Washington State of West Virginia State of Wisconsin State of Wyoming The following 20 Local Governments responded: City of Phoenix, AZ City of Alameda, CA Napa County, CA City of Wilmington, DE City of Largo, FL City of Honolulu, HI City of Chicago, IL City of Annapolis, MD City of Minneapolis, MN Flathead County, MT City of Las Vegas, NV Township of Branchburg, NJ Township of Franklin, NJ Town of Cary, NC Ward County, ND Tillamook County, OR Cumberland County, PA City of Rock Hill, SC Tarrant County, TX King County, WA 2012 After action report Page 10

11 State Government Responses State of Alabama The State of Alabama distributed the MS-ISAC toolkit to statewide agencies and to the general public and private sector partners on request. The state also assisted with providing speakers for the University of Tuskegee Cyber Security Awareness conference, and participated in the Cyber Pledge campaign. State of Arizona The State of Arizona held events throughout the Month of October at 6 different state facilities and handed out materials and pamphlets at those events. Target audience included all state employees, county and local governments and the general public. State of Arkansas The State of Arkansas s website was modified to display information related to cyber security awareness month. The state also gave out promotional materials at the biannual state InfraGard conference, which was held in October. State of Connecticut Posters and bookmarks, provided through the MS-ISAC toolkit, were distributed to state agencies. The state also began deployment to all executive branch employees, approximately 31,000, of the SANS Securing the Human training. This training was been mandated for all executive branch employees by Governor Dan Malloy. State of Florida The State of Florida provided the MS- ISAC toolkit materials to all state agencies during the monthly October state Information Security Managers meeting. State agencies were encouraged to use these materials to educate their staff and peers about cyber security. The state also shared national awareness activities, cyber threats and trends, reviewed how to build a cyber-security program and tools that could be used to monitor, defend, detect and respond to incidents. State of Delaware The State of Delaware conducted a number of activities, including its bimonthly Information Security Officer Team meeting, Information Security 101 Training for all executive branch and judicial branch employees, CISSP Boot Camp Training for interested staff, presentations to elementary and middle schools on Internet safety, its annual cyber security exercise, participating in the MS-ISAC poster contest, and conducing a Grade 9-12 Cyber Security Video Contest. The state also held the Florida Government Technology Conference (FGTC), sponsored by Florida State University, in conjunction with the Florida Fusion Center Partners, Department of Highway Safety and Motor Vehicle and the Department of Law Enforcement. During this conference, several speakers discussed their unique association with cyber intelligence and data sharing with our local and national partners. Public sector IT security professionals, as well as experts in the private sector, were invited to this one-day event. This was an excellent opportunity for IT security professionals to congregate and exchange ideas, and to discuss new solutions for today s issues in cyber security. The toolkit materials were displayed and provided to attendees to take back to their organization to advance cyber security awareness After action report Page 11

12 State of Georgia The state enterprise approach for this year was to promote the use of the MS-ISAC toolkit and allow agency Information Security Officers to create their own programs. This year s effort began with obtaining and making available the Governor s proclamation along with notification to state agency Information Security Officers; the response from state agencies reflected leveraging the toolkit and creativity from holding Lunch and Learn to security themed social event where videos and training materials from the toolkit were shown and distributed. Additional outreach to state employees and the general public was accomplished through an information booth set up in a publicly accessible state facility. State of Hawaii Cyber security activities in Hawaii during Cyber Security Month were highlighted by the Governor issuing a proclamation citing the importance of everyone taking proactive role in preventing, preparing for, and responding to cyber incidents and securing cyber space. Along with the proclamation, the MS-ISAC toolkit was distributed among Information Technology coordinators who meet monthly to discuss current IT topics, including cyber security. They widely circulated MS-ISAC brochures and posters throughout many departments and agencies employing more than 70,000 state government workers. This MS-ISAC material augmented cyber security newsletters and best practices that are circulated among those departments every month and posted on the cyber security team s statewide public web site and the internal employee intranet. State employee acceptable use policies include continuing cyber security awareness and education guidelines. Hawaii s Education & Government ewaste Disposal Days 2012 during October was a statewide ecycling effort that provided a three-day opportunity for safe, free earth-friendly disposal of computers and other unwanted electronics by educational institutions (public/private schools or universities), city, county, state or federal/military branches, small to medium sized businesses (of less than 100 employees), and non-profit organizations, along with a one-day collection from Hawaii households. The University of Hawaii (UH) facilitated the program, with participation by the Hawaii Department of Education (HDOE); recycling and disposal services were provided courtesy of Apple at seven drop off sites throughout the islands. The actual total collected in 2012 will not be determined until all shipping containers are unloaded at the recycling center in California; however statewide 38 containers were filled amounting to approximately 855,000 pounds. State of Idaho The State of Idaho participated in a two-day Cyber Exercise hosted by DHS (as part of Cyber Storm IV) with multiple agencies participating as well as the State Bureau of Homeland Security and the Fusion center observing the exercise. The state also distributed the MS-ISAC toolkit calendars, posters and bookmarks to state agencies. State of Illinois The State of Illinois conduced a state-wide cyber security forum for state, county and municipal employees, created and conducted a cyber security awareness program and distributed the MS-ISAC toolkit to all state agencies. State of Indiana The State of Indiana distributed weekly awareness s on cyber security, and distributed the MS-ISAC toolkit to all state agencies. State of Iowa The State of Iowa launched Cyber Security Awareness Month by ing an announcement to all state government employees, and distributed MS-ISAC toolkit materials to all state agencies, Public K-12 schools, area education agencies, public school districts, county governments, city governments, and public libraries. The state also conducted Security Awareness Month information tables at state office buildings, promoted the MS- ISAC Cyber Pledge contest, promoted other cyber security events in the state, authored a cyber security article, performed several education events, as well as media disposal event After action report Page 12

13 Commonwealth of Kentucky The Commonwealth of Kentucky distributed MS-ISAC toolkit items to agencies, posted these materials in office buildings and also provided them for events held during October. In addition, the Commonwealth had six speakers who covered a wide range of cyber-security topics presented to state government and other associated organizations, primarily IT personnel and management staff. State of Maryland The State of Maryland updated its state information security policy, distributed the MS-ISAC toolkit materials, and addressed mobile device security challenges and requirements for state agencies. State of Michigan The State of Michigan distributed toolkit materials to internal staff, as well as customer agencies throughout Michigan (17 Executive Branch departments). Michigan entered into a contract for online Cyber Awareness Training in September, and began rollout of the training to all State of Michigan employees during October This training consists of twelve ten-minute modules, is interactive and engaging. Staff reviews and feedback have been excellent. The state also conducted a series of Cyber Awareness Breakfast Conference Series throughout the state. All events were well-attended and very successful. Attendees included both public and private partners, and provided updates on activity, issues, and projects related to Governor Snyder s Michigan Cyber Initiative. State of Minnesota To help kick off the Awareness for the month, the State of Minnesota took part in the 2012 Cyber Security Summit, which brings together leaders from the government, business, and non-profit sectors to collaborate on improving digital security. The event featured speakers from all over the world sharing their insights on cyber topics. Attendance at the conference was up 81% over 2011, this year 288 people attended the Summit. The Summit recognized seventh-grade student Alex, and her technology teacher, Terri Preiner, from Transfiguration Catholic School in Oakdale for their participation in the annual Kids Safe Online Poster Contest. Alex s poster was selected to be featured in the 2013 Cyber Security Calendar for successfully a capturing the message of staying safe online. Members of the Enterprise Security Office helped to coordinate ten cafeteria events with seven different agencies. It is estimated that 950 people were reached through the events. Finally, the 2013 Kids Safe On-Line Poster Contest was launched for the state of Minnesota. State of Mississippi The State of Mississippi created an October Security Awareness month webpage, which was featured on the Information Technology Services website. This awareness month webpage contained security awareness information and promotional information for National Cyber Security Month as well as competitions. The state promoted the MS-ISAC National Cyber Pledge contest. As a result of promoting this contest, Wayne County in the state was declared the winner for the Highest Percentage of Pledges Signed in the Local Government category. The state promoted the MS-ISAC 2013 Kids Safe Online Poster Contest to help increase the cyber security awareness of children across the state, and encouraged Mississippi teachers to consider supporting their high school students in a national online cyber security competition this fall known as Cyber Foundations. The state promoted cyber security awareness throughout state government agencies by setting up awareness tables and handing out awareness information, including the MS-ISAC toolkit to state employees After action report Page 13

14 State of Mississippi (Continued) Finally, the state held a Cyber Exercise Workshop for state agencies. The state partnered with the Department of Homeland Security s Cyber Exercise Program, the Mississippi Office of Homeland Security, the Federal Bureau of Investigation and the Mississippi Emergency Management Agency. The Workshop was designed to provide an overview of current cyber threats, emerging vulnerabilities and trends, and on-going Federal and state efforts to protect and recover government and critical infrastructure from cyber attacks. State of Missouri The State of Missouri created an online cyber security training program for employees. This training program was launched in October. The state also provided toolkit materials to agencies on request. State of Montana The State of Montana provided the MS-ISAC toolkit to all state agencies, provided information to some local businesses for their use, conducted its annual security awareness games with staff, distributed the Securing the Human Training to all employees, and promoted the MS-ISAC Cyber Pledge contest. State of New Hampshire The State of New Hampshire provided information and related links on National Cyber Security Awareness Month and promoted the Cyber Pledge contest to Agency Commissioners for distribution to their employees, Cybersecurity Advisory Council (CAC) members (primarily agency information security officers) and the Local Government Center for inclusion in their newsletter distributed to local governments; and the NH Information and Analysis Center for inclusion in their weekly NHIAC All Hazards Digest disseminated to state partners and stakeholders. The state also distributed toolkit materials to state agencies via CAC members and schools via the Department of Education, and launched a public cybersecurity website (http://www.nh.gov/doit/cybersecurity/) and included information and links about cyber security as well as Awareness month on this website. The state also conducted a special briefing for CAC members. This briefing was provided by Symantec on the Dynamic Threat Landscape. State of New York The State of New York, through the Office of Cyber Security (OCS) developed and hosted web pages at dedicated to Cyber Security Awareness Month. The website had information on the toolkit, the Cyber Pledge, the NYS Kids Safe Online Poster Contest and other cyber awareness resources and materials. New for this year, the state used social media to promote National Cyber Security Awareness Month (NCSAM). The NYS Public Safety Facebook page (https://www.facebook.com/nyspublicsafety) posted NCSAM information on behalf of OCS including the kick-off on October 1st, Governor Cuomo s proclamation, a link to OCS s Awareness page, cyber tips, the Cyber Pledge, and the Kids Safe Online Poster contest. Additionally, tweets were sent out and the NYS Division of Homeland Security and Emergency Services issued a press release. The MS-ISAC toolkit materials were distributed to NYS agency Information Security Officers. A link to the materials was included in NCSAM announcements, which was ed to NYS local government associations; local government Information Technology Directors; NYS Urban Area Security Initiative Workgroups representing first responders; first responder Information Security Officers; education contacts; the local InfraGard chapter, librarians; Aware Prepare contacts (citizen outreach); and local government public health contacts. The announcements also contained links to NYS, MS-ISAC, Stop.Think.Connect. (STC) and NCSA materials, and information on webcasts, training, and suggested activities to raise awareness After action report Page 14

15 State of New York (Continued) The state also submitted an article on Cyber Tips for Home Users to the various publications for their October issue, and provided awareness materials at several events in October including the First Responder Regional Grants Workshops statewide, the NYS Local Government Information Technology Directors Association Fall Meeting, Vital Signs Annual Conference for Emergency Medical Service first responders, Chemung County Sheriff s Office Community Resource office Dignity for All Week and the City of Rensselaer Fire Department Open House. The state also announced its statewide cyber security poster contest for students in grades Kindergarten through Grade 12 in October. New York State winners will be featured on the OCS website and entered into the National Contest with the opportunity to be featured in the 2014 Cyber Security Calendar. OCS also uses winning posters to produce Kids posters for distribution to schools and youth organizations. Other Awareness Month activities included the posting of cyber security daily tips; branding and distributing the monthly newsletter; promotion of the national webcast; encouraging student participation in the US Cyber Challenge s Cyber Foundations and Polytechnic Institute of NY University-CSAW Cyber Security competition; and promotion of CSAVE and MS-ISAC/SANS discounted training and CIS Trusted Purchasing Alliance procurement opportunities. State of North Carolina The State of North Carolina fully supported the awareness month by sending a memo to all agency heads, CIOs and other parties of all awareness month activities. The state also launched an updated website (http://www.esrmo.scio.nc.gov/cybersecurity/) to promote Cyber Security Awareness. The state promoted the MS-ISAC cyber pledge contest and the MS-ISAC National Webcast. The state also supported multiple agency cyber security awareness trainings by providing educational materials as take-a-ways (Posters, Calendars, Bookmarks etc); and provided a newsletter to all agencies, many local governments and school systems; participated in community events promoting cyber security awareness such as ISSA, Infragard, and NC ISAAC Fusion Center; and presented its free Annual Cyber Security Awareness Month Training event. State of North Dakota The State of North Dakota distributed the MS-ISAC toolkit to various state agencies and political sub-divisions, highlighted October Cyber Security Awareness Month on the State Information Technology Department s website main page, invited state agencies to participate in MS-ISAC National Webcast and encouraged state agencies to complete the SANS Securing the Human training on the Information Technology Department Information website. State of Ohio The State of Ohio held a Cyber Security Day event on Oct. 2 in conjunction with National Cyber Security Awareness Month. The event was promoted to state and local government employees to provide opportunities for collaboration in the area of cyber security. The event included nine guest speakers presenting on a wide range of topics including Data Breach Response presented by a local security firm; to Evolving Cyber Threats presented by a special agent from the Federal Bureau of Investigation. Additionally, the state sponsored cyber security awareness training (SANS Securing the Human) for 50,000+ state employees, and provided MS-ISAC toolkit materials to all cyber day attendees. State of Oklahoma The State of Oklahoma promoted and posted information about the MS-ISAC cyber pledge information on the Oklahoma Office of Homeland Security website and distributed the information to all state agencies encouraging employee participation in the pledge After action report Page 15

16 State of Oregon The State of Oregon distributed the MS-ISAC toolkit to every agency head with a letter from the State Chief Operating Officer. The state also promoted MS-ISAC, SANS and other information security webcasts and events to agency CIOs, security officers, internal auditors, local government IT & security staff, and higher education IT & security staff. Commonwealth of Pennsylvania The Commonwealth of Pennsylvania again this year encouraged everyone to participate in the MS-ISAC Cyber Pledge Campaign. The state distributed cyber security calendars, bookmarks, posters and brochures to state agencies. The state also hosted several cyber security awareness and educational presentations as part of their Cyber Fridays series at the Commonwealth Technology Center throughout the month of October. Cyber Friday themes and Awareness session topics included: The Emerging Cyber Security Threat Landscape, How Microsoft Secures its Network, 21st Century Incident Response, Imperva Threat Radar Web Application Firewall, Unfolding the GRC Roadmap, Hacking 101, The State of Cloud Security: Ready or Not, Keep Yourself Safe from Phishing Scams. State of Rhode Island The State of Rhode Island distributed MS-ISAC toolkit materials to state offices, police departments, interested schools and employees. State of South Dakota The State of South Dakota distributed MS-ISAC toolkit materials to state government employees, and updated its website with promotional information about the month and the various activities occurring during October. State of Tennessee The State of Tennessee s Department of Homeland Security participated in a security awareness poster campaign that involved the distribution of security posters to various state agencies and organizations. State of Vermont The State of Vermont distributed the MS-ISAC toolkit products, posters, calendars and bookmarks to all state offices as well as to area colleges and K-12 schools. The state issued a press release when Gov. Peter Shumlin announced October as Cyber Security Awareness Month and signed the proclamation. The state distributed an article about Cyber Security Awareness Month to all state employees with a Human Resources newsletter, sponsored a talk at two public libraries within the state as well as at one university concerning cyber security, and promoted the MS-ISAC Cyber Pledge campaign. Commonwealth of Virginia The Commonwealth of Virginia posted the MS-ISAC toolkit on the state website. Each week for Cyber Security Month, a Communication or Buzz was sent to employees outlying a theme and activities associated with that theme for each week for the month of October. Activities included speakers, contests, PowerPoint presentations and videos. Prizes were awarded to contest winners. State employees were invited to attend the monthly Information Security Advisory group meetings. Posters, bookmarks and the MS- ISAC calendars were available for distribution during Cyber Security Month After action report Page 16

17 State of Washington The State of Washington promoted the MS-ISAC Cyber Pledge via the SecureAccess Washington and Access Washington web portals and internal state communications. The state set up a booth at a Washington State agency Safety Fair which promoted cyber safety and focused on password safety with a password cracking demonstration. The State reached out to Olympia-area school districts to promote the Kids Safe Online poster contest for 2013, performed a training event on cyber security open to all Washington State employees, and created custom documentation for NCSM which included end user instructions on how to set up two-step verification on Yahoo, Gmail, Hotmail. State of West Virginia The State of West Virginia began October with the Governor signing a proclamation, officially making October the State s Information Security Awareness Month. Following the proclamation signing, the State sponsored a no-charge information and cyber security awareness event that was open to the public. The event featured presentations in the areas of cyber threats, and effective practices to safeguard systems and data. MS-ISAC toolkit posters, calendars, bookmarks, and other security themed materials were available for public and private sector employees, and were picked-up by many event participants. We displayed all of our information/cyber security poster submissions in the Great Hall of the Culture Center where the event was held. West Virginia also increased awareness throughout the state by increasing the number of newsletters distributed across the enterprise reaching over 20,000 employees multiple times during the month of October. The Chief Information Security Officer also teamed up with the State s Chief Privacy office in a newsletter addressing Identity Protection issues. Newsletters were sent to educators of students in public schools, private institutions, and home schools, announcing the State s planned participation in the upcoming MS-ISAC s Kid s Poster Contest. October marked many important milestones for information security initiatives: Over 17,000 employees successfully completed Securing the Human, the Information Security Awareness Training acquired from SANS, via the MS-ISAC coordinated-buy program. A new Workplace Assessment Initiative was launched, which trains agencies and employees on identifying and correcting security vulnerabilities (logged-on, unattended workstations; passwords left written near a workstation; confidential material left in plain view on desks, printers, fax machines, etc.; secured doors propped open; and more) related to their specific location, and requires regular reporting of self-assessment findings into a web-enabled database for reporting results back to agency leadership. And lastly, the State implemented new procedures and policies related to the proper data sanitization of any device with memory that could contain sensitive data; re-deploying equipment that has a use beyond its initial deployment, tracking all technology throughout the life-cycle using new asset tags and bar-coding, and environmentally conscientious disposal/recycling of technology and equipment at the end of its useful life. State of Wisconsin The State of Wisconsin s Department of Agriculture, Trade and Consumer Protection (DATCP) and the Wisconsin Emergency Management designed and implemented a public information campaign with support from the Department of Administration, Division of Enterprise Technology, Office of Security. DATCP and WEM s campaign in support of the month included 96 Wisconsin public radio spots/interviews, 10 Television interviews, 8 Radio Interviews, 6 Personal Appearances with Cyber Security Focus, and the promotion of the Fall 2012 Cyber Foundations competition (Via Ready Wisconsin). Wisconsin State Senator Lazich released a column Protect Your Family with these Cyber Security Tips (http:// ReadyWisconsin issued a Press Release, authored an Editorial, and ReadyWisconsin video segments with the Wisconsin Attorney General, J.B. Van Holland and Detective Cindy Murphy discussing current cyber threats to Wisconsin citizens After action report Page 17

18 Local Government Responses City of Phoenix, AZ The City of Phoenix celebrated National Cyber Security Awareness Month by hosting a lunch & learn session during which guest speaker FBI Special Agent Michael McAndrews spoke on general cybercrime and fraud trends. The City distributed toolkit materials to employees and citizens, spoke at various internal meetings about information security, and posted new awareness articles on its intranet and award-winning website for employees and citizens. City of Alameda, CA In December the City s Municipal Power conducted an annual Identity Theft Prevention Program (ITPP - Part of the FACTACT Program) and presented several cyber security topics and distributing the pieces of the toolkit. Napa County, CA Napa County did enhanced awareness and training and kicked off the development of an Internet Website that will provide cyber security information for the public, an intranet page as well a Facebook County Security site. Some of these are still in the development stage but the county hopes to have these published soon. City of Wilminton, DE The City is currently working with the greater Wilmington community on planning a community cyber exercise. The City will be participating in the CIAS Community Cyber Security Maturity Model Phase II, and will be launching a cyber-security awareness campaign for City employees once the new administration is in place in January City of Largo, FL The City of Largo posted and distributed MS-ISAC toolkit materials around City Hall and to city employees, distributed the MS-ISAC Newsletter, and promoted the MS-ISAC Poster Contest. City of Honolulu, HI The CIty of Honolulu distributed the MS-ISAC October Newsletter to all city employees in an attempt to educate them about staying safe online. City of Annapolis, MD The City of Annapolis distributed a complete set of toolkit materials to all 19 City departments and distributed weekly e-masil to all City users on each of the 4 major topics referenced in the Stop.Think.Connect Website. Flathead County, MT Flathead County began the process of signing up county employees for the Securing the Human training, sent the monthly newsletter tips to all agency management to deliver to their staff and participated in MS-ISAC conference calls and webcasts. City of Las Vegas, NV The City of Las Vegas handed out materials from the toolkit, did postings on the City s employee Intranet page, sent s to all employees and did a Mayoral proclamation. Township of Branchburg (School District), NJ The Township of Branchburg posted the monthly Cyber Security Newsletter on the School District website, provided an additional newsletter with information from the MS-ISAC website and e-maisl informing the community (parents, staff, Board Members, etc.) about current security issues and including helpful tips. The School District also sent an all-out District informing teachers and staff about the latest in Cyber Security, teaching Cyber Security Awareness to 6th, 7th & 8th Graders, and discussing cyber security issues at the PTO meeting in an effort to promote the October Cyber Security Awareness Month and to help parents keep their kids safe online After action report Page 18

19 Township of Franklin, NJ The Township of Franklin displayed and distributed the MS-ISAC toolkit Materials in the Municipal Building. Handouts were distributed at a township council meeting during a cyber-security awareness presentation made by the IT Department for residents regarding staying safe online and identity protection. Town of Cary, NC The Town of Cary Town Council proclaimed October as cyber security month and also acknowledged the Town police department cyber security team that investigates all crimes involving the Internet (ie. Internet fraud, child abuse, internet bullying, etc.). The Town also posted the MS-ISAC toolkit materials in each department, distributed these materials at the council meeting which is open to all Town of Cary citizens, and promoted the MS-ISAC Cyber Pledge to all town employees. Ward County, ND Ward County s main focus for this year was customer awareness of cyber-security and the types of malware and spear phishing attacks on the Internet. The County notified all users on the pertinent security bulletins / notices by encouraging our customers to call IT if any suspicious activity is identified. This was Ward County s first year in doing October Cyber Security Awareness Activities. Cumberland County, PA Cumberland County Commissioners proclaimed Cyber Security Awareness Month for October at a commissioners public meeting. The County also handed out bookmarks and calendars to citizens and employees that were present at the meeting. The County met with all Department Heads and demonstrated the planned activities for October, updated the website each week based on National categories of the Stop.Think.Connect program, posted videos, tips and general information from stopthinkconnect.org posted tips and information, and posted an interview on cyber issues each week. The County s Security Team met with all departments and handed out the MS-ISAC bookmarks provided as part of the toolkit. The County also posted the posters and talked with employees about security and its importance. Cumberland County Library System conduced a staff development day on October 24th. The Library contacted the County Security Team about presenting information to the staff. 150 Cumberland County library employees were present. Training was 30 minutes on Cyber Security. MS-ISAC toolkit materials were handed out at the event. City of Rock Hill, SC The City of Rock Hill, SC, issued a proclamation at the City Council meeting. The City conducted presentations at city safety meetings and at community gatherings, and promoted the MS-ISAC and the National Cyber Security Alliance Websites for continuing education. Tarrant County, TX Tarrant County, TX distributed MS-ISAC toolkit posters to all county locations and offices. The County conducted two breakfasts with information and awareness discussions, and distributed toolkit at these events. King County, WA King County issued a proclamation declaring October as Cyber Security Awareness Month, developed a website displaying information about October Cyber Security Awareness Month, promoted MS-ISAC Daily tips using social media, distributed the MS-ISAC toolkit materials, and publicly had over 200 IT staff take the pledge, verbally, at a staff meeting After action report Page 19

20 Education and Awareness Workgroup The Workgroup is focused on developing and promoting Cyber Security Education and Awareness activities throughout the year, with Cyber Security Awareness Month being a key focus of the Workgroup. The Workgroup s dedication and passion are to be commended. Their assistance was invaluable in helping make Awareness Month such a success! Name Mark Merchant Lee Styres Randy Foshee Ilene Klein Ed Yeargain Keith Tresh Robert Kenny Suzanne Oliver Elayne Starkey Amy Caldeira Alison Radl Pam Stratton Gail Ritchey Kevin Jones David Holcomb Bo Dickerson Jay White Michael McCray Jeff Brown Michael Vance Jeanne Brown Dawn Hoffman Erik Avakian Evan Cardanha Roger Reed Margaret Keck Anne Lovell Justin O'Hara Andy Stein Kris Rowley Aaron Brown Ralph Johnson David Morris Peter Gallo Jim Richards Kathy Yates Kristina Dorville Erin Meehan Stacey Wright Michael Kaiser Entity State of Alaska State of Alabama City of Little Rock, AR City of Phoenix, AZ State of Arizona State of California State of Connecticut City of Wilmington, DE State of Delaware State of Florida State of Iowa State of Idaho Commonwealth of Kentucky State of Maine Hillsdale County, MI State of Mississippi State of Mississippi State of North Carolina State of North Dakota State of New Jersey Digital Towpath, NY State of New York Commonwealth of Pennsylvania State of Rhode Island State of South Dakota Metropolitan Government of Nashville and Davidson County, TN State of Tennessee State of Tennessee City of Newport News, VA State of Vermont State of Washington King County, WA State of Washington City of Charleston, WV State of West Virginia Association of Counties, WV United States Department of Homeland Security United States Department of Homeland Security Federal Bureau of Investigation National Cyber Security Alliance 2012 After action report Page 20

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