Current major concerns of the Business customers

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1 INTUG INTUG Meeting, Mexico City 2013 Current major concerns of the Business customers Danielle Jacobs Chairman

2 INTUG INTUG is the international association of business users of communications services Formal submissions to consultations, regular appearances at events and conferences Lots of co-operations and contacts e.g. ITU, European Vice-President Kroes, APEC Tel, ICC, OECD,

3 INTUG Communications important for innovation/organisation of the business we want to take away the barriers End of Term of contracts for company networks Regulations on VoIP in different countries hard to follow for companies (e.g. India, Russia, Brasil)

4 INTUG Data privacy concerns Cloud cross border issues Importance of harmonisation Emergency calls and VoIP Problems with last mile OLOs depend on (the goodwill of) the incumbants ( ADSL is not ADSL )

5 INTUG Security: cross border crime (e.g. meeting with BT and other business ISPs in Belgium) Convergence Fix - Mobile competition and regulatory issues

6 INTUG Recent publications INTUG Publishes Paper on Dysfunctional Mobile Market for business services WIK Study commissioned by INTUG and ECTA on business services (full title + link)

7 INTUG INTUG Meeting, Mexico City 2013 Issues on cloud for businesses

8 INTUG Financial issues ROI not an easy task From CAPEX to OPEX Is cloud an opportunity for lower Opex? Real scalabilty, in both ways. Often only the possibility to take the number of users up, not down Pricing extra s can be an unpleasant surprise Redundancy financial consequences

9 INTUG The need for SLAs End-to-end service level agreement: Service, telco, Experience of the end user counts From classical SLAs towards business performance dashboards. It is all about the performance of the applications

10 INTUG Service providers Which questions to ask your cloud provider? What if the provider fails? Damage mounts up quickly Local representation of international companies How to put pressure on the service provider? How to estimate the impact of the service provider in case of problems? New players we don t know them

11 INTUG Trust/risks Guarantee of back-up Guarantee of a realistic exit strategy Guarantee your data will be removed Vendor lock in Data security, importance of policies - risks of e.g. Dropbox, - Intellectual property Cloud not mature enough for important applications

12 INTUG Data privacy/retention Data storage needs to be device agnostic, new challenge for businesses Confidentiality of data, privacy Where are my data? Is it possible for foreign authorities for access my data? (Patriot Act) risks very difficult to estimate Governments - patient files: infomation in own country?

13 INTUG Within the company Does IT knows which cloud applications are being used? Move to the datacenter Use of grey IT in development within in companies Scale of companies counts: Small companies/departments of large companies: introduction of applications without investment in servers,

14 INTUG Within the company Opportunities: multi point video conferencing as a cloud service International companies: UC in the cloud, on top of existing infrastructure

15 INTUG In Europe Vice President Neelie Kroes - Wants to promote job creation with cloud Standards (security) You need to get your data back and in which format? INTUG in contac with EC to give an active input

16 INTUG INTUG cloud initiatives Data retention/privacy Paper : Questions to ask your cloud provider APEC Tel: industry round table on cloud services Europe: INTUG will be involved

17 INTUG Machine-to-machine Becomes very important No vendor lock in: Number portability is not an issue SIM portability Soft SIM? Companies should not be obliged to change numbers or SIM-cards when they are in a machine = high cost

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