Whitepaper Everything you need to know about true cloud voice services

Size: px
Start display at page:

Download "Whitepaper Everything you need to know about true cloud voice services"

Transcription

1 Whitepaper Everything you need to know about true cloud voice services

2 Executive summary Businesses are challenged with changing, increasingly complex working environments. Regulations are changing, the way people work is changing and budgets are being squeezed for even better value for money. All this has a dramatic impact on how businesses use resource and technology to meet their objectives such as to grow revenues, maximise profitability or streamline operational costs. To meet these challenges, businesses are increasingly opting to deliver IT services over a cloud infrastructure as a cost effective, scalable and secure model to enable them to better operate in these environments, across all industries. Telephony is a business critical communication tool relied upon by global workforces to communicate internally with employees and externally with customers. Many businesses are considering moving, or have moved, their entire voice infrastructure to the cloud. However, the term cloud has suffered an identity crisis while the industry gets to grips with finding a clear definition. As a result, it is sometimes unclear as to whether voice services are hosted, co-located or truly cloud-based. This white paper explores what true cloud voice services are and the benefits that voice, delivered on a ubiquitous cloud computing platform, offers businesses. It will explore unlimited scalability, anywhere access, business continuity and neverbefore-available features, such as voice integration with Customer Relationship Management (CRM) systems, that will transform how your business communicates and operates. True cloud voice services offer features previously unavailable with traditional telephony that are 100% designed for the new world of work. P: 2

3 Contents P: 3 P2 Executive summary P4 Introduction P5 Cloud The definition debate P6 Voice in the cloud Learning from the past, living in the future P9 True cloud voice services Designed for the new world of work P10 True cloud voice services Why they win out over on-premise & hosted? P12 Summary True cloud voice services: the future of voice, today P13 Natterbox True cloud and proud P14 Contact

4 Telephony is a business critical communication tool relied upon by global workforces to communicate internally with employees and externally with customers. Introduction Why true cloud voice services? Why now? hatever buyers are looking for, from W CRM to business backup services, a cloud option is out there. For businesses, voice is still the preferred communication method when compared to social media, web-chat or self-service. So, why should your business move voice to the cloud? And if it has, what differences between cloud and true cloud do you need to know? This whitepaper discusses the industry-wide cloud definition debate with specific reference to voice. It investigates why cloud-delivered voice services were slower off the starting blocks than other business critical services, such as or web management, and determines the challenges the new working world, such as compliance regulations and mobility expectations, are presenting for voice. Finally, it explores voice innovations which have only been made possible thanks to true cloud voice services delivered over a ubiquitous computing platform that is ultimately scalable, highly available and provided across multiple physical locations. True cloud voice services can be delivered to whichever device a user chooses to access voice from be that a mobile, ipad or landline. P: 4

5 The difference between true cloud voice service and cloud voice services can be great Cloud The definition debate In most industries, the term cloud has been widely adopted to describe anything that is located offsite. For any business involved with hosted technologies, one of the hardest things to do is to fully define what part of cloud they actually are. In fact, cloud has become such a generic term that it has become less one size fits all and more one size fits nothing. Issues have arisen because there are many variations of technology that fall within this offsite category including hosted and colocation. The generic definition associated with cloud causes confusion not only amongst the industry but, most importantly, for customers. For businesses trying to decide if cloud technology will play a part in the total IT infrastructure of their organisation, they face an even bigger challenge by the variation in definition. This is even more critical when choosing a solution for a service as business critical as voice. As a result of this definition debate, some voice services are labelled cloud by marketing departments but they are positioned this way only. When you evaluate the technology it is in fact colocated or hosted offsite for the customer, but only in one physical location. These variations in definitions impact the buyer because they are sold a service that does not offer businesses the benefits of one that is truly cloud-based such as scalability, resilience and reliability, which can only be delivered by a ubiquitous cloud computing platform. The difference between true cloud voice service and cloud voice services can be great, which is explored later in this paper. P: 5

6 Voice in the cloud Learning from the past, living in the future Cloud-delivered voice had a shaky start in life and VoIP services were quickly labelled as poor quality or an inferior service and, in the main, a consumer offering. The early benefits were believed to be simply low cost or free calls between on-net locations which compounded the challenge of the service taking off as, for most businesses, this creates very little in terms of a compelling reason to change. Especially when the cost of fixed-line telephony services is currently in a race to zero anyway. So why cloud? Why true cloud? Why now? P: 6

7 Pre-sales technical teams warned their colleagues in sales that the IP voice service was not ready, but this advice was ignored Early hosted voice services When delivering what was then termed VoIP, or Hosted VoIP in the early days, the solutions available were predominantly multi-tenanted PBX s carved up into virtual domains and still running on PBX-style hardware. These plugged into a number of gateways to deliver a PBX experience to clusters of small businesses over whatever connectivity they could muster. At the time, businesses were restricted to SDH-type direct internet services which were costly, took in excess of 60 days to deliver and came in 2Mbps, 34Mbps or higher unaffordable Mbps speeds. Back then, there was little in the way of SLAs and nothing in the way of Quality of Service (QoS) to help protect the voice packets. Additionally, typical ADSL services could only manage two concurrent calls and even that was assuming that nothing else was using up bandwidth on the line. Pre-sales technical teams warned their colleagues in sales that the IP voice service was not ready, but this advice was ignored. As a result VoIP was delivered across ill-fitting ADSL services. As a result some of the key features businesses had previously taken for granted with their on-premise PBX, vanished. No receptionist console, no contact centre skills-based routing, no wall boards to display information, limited reporting and no call recording. The service was designed to get the benefits of lower call costs and increased flexibility but it wasn t designed for anything more complex and, in most cases, even call quality for early VoIP was an issue. This meant that for a customer of any reasonable scale, additional services had to be purchased and bolted on to the Hosted VoIP solution which incurred an additional cost. In the majority, these bolt-on services also had to be deployed on-premise destroying the benefits that came with the off-site offering in the first place. This impacted the feasibility and credibility of voice delivered anywhere but off-site, not a good start for voice delivered from the cloud. P: 7

8 The emergence of cloud voice services So, how did the market move on? Admittedly, for voice, the biggest error in the early days was that the supporting connectivity infrastructure was not ready to deliver. With the emergence of newer connectivity options, a reduction in cost and the acceleration of a cloud IT solution, voice suppliers realised that cloud voice services were actually a possibility and they were quick to jump on the bandwagon. For many providers, however, this was simply re-positioning an existing solution. As before, it was still a PBX, located in one datacentre, delivering Hosted VoIP endpoints to soft clients or an ever increasing number of SIP capable phones. These services were not true cloud in the sense of a ubiquitous computing platform, ultimately scalable and highly available provided across a number of physical locations and delivered to whichever device a user chooses to access it from. Instead, it was simply a PBX in a datacentre, with a gateway that had many of the same risks as an on-premise solution only with the issue that it could affect a magnitude of customers at the same time. P: 8

9 70% of mobile users will take part in work calls after their working hours, even while on annual leave True cloud voice services Designed for the new world of work Since the emergence of cloud voice services, the way we work continues to change beyond recognition. In reality, the shift has occurred in less than a decade but it s the cloud, as a platform to deliver IT services and applications, industrywide, that has enabled this dramatic transformation. Today, talented potential recruits count work flexibility in the top ten things that they look for when assessing a new career position. According to Ofcom, over 70% of mobile users will take part in work calls after their working hours, even while on annual leave. With customer experience management becoming an industry in its own right, it is obvious that voice services must be flexible and intelligent to support such demands. Here, we outline some of the challenges that the new working world presents that voice must dynamically respond to Employee productivity and efficiency We are all challenged with doing more for less. Prioritisation is the new art of time management and we can t afford for inefficient tools to waste the time we do have. Most importantly, action and performance needs to be measurable. Evidence-based society One of the big changes to the new world of work, possibly caused by the litigious nature of the working environment, is the demand for proof. Whether it is a report for a customer demonstrating work that s been completed in the legal sector or mobile call recordings for compliance in financial institutions, evidence is now the norm. Globalisation Businesses are no longer constrained geographically. It has become so normal to work internationally that a consistent user experience, despite international boundaries, is a necessity. Voice communications must deliver internationally two-fold, to localise a global business and unite a disjointed workforce as one. Customer experience management Customers demand a personalised experience. Their tolerance of a poor telephone experience has seriously diminished with 6 in 10 ditching a company in response to bad telephone service. Delivering growth Business growth is the No.1 concern for business leaders in 2013 according to Gartner in its Top 10 CIO Business and Technology Priorities report. Although some days, simply getting the day job done and staying in business seems like the challenge. Over 60% rate telephony as their preferred communication channel and speaking with customers remains one of the most successful ways to improve business revenues. These are just some examples which demonstrate why, like many other IT services, there is a firm business case to only ever deliver from the cloud. Traditional telephony services cannot keep up with the pace of the new world of work. P: 9

10 True cloud voice services Why they win out over on-premise & hosted? Just like cloud-based storage or computing, voice services, delivered using a cloud platform, off-premise, deliver businesses scalable, resilient, highly available services. True cloud voice services, rather than hosted or co-located varieties branded cloud, provide all the benefits of cloud s original intention ellipsis. Flexibility Agility Business continuity and disaster recovery Scalable Integration capability Speed of response Geographically unrestricted Total cost of ownership P: 10

11 Voice services delivered from the cloud also offer a range of never-before-available-benefits. For example, a Voice Platform as a Service (PaaS), built in a highly available, load balanced, instantly scalable environment with no dependency on a physical location or datacentre, makes voice services, for the first time ever, available on any device with complete flexibility of access. By integrating IP cloud environments with mobile voice and data networks, capabilities extend beyond IP devices and applications and into the GSM networks. Voice becomes an onnetwork service that is device agnostic and controlled through an online, management portal. With this flexibility, comes new possibilities Integrate voice with your Customer Relationship Management system Now your business can seamlessly integrate mobile and landline telephony with CRM platforms, such as salesforce.com, to enable an advanced Customer Experience Management capability. Intelligently route calls based on customer information or make employees more productive with CTI, it s all possible. Genuine Fixed Mobile Convergence (FMC) True cloud voice services make this a reality. It completely removes the barriers between office phones and mobile devices. Single number routing and caller number presentation, a standardised feature set, access to a unified voic platform and mobile twinning are just some of the ways true cloud voice service can deliver on the promises of fixed mobile convergence that have been promised by the industry for years, but are only in practice now. On-demand call recording Cloud call recording that can be delivered to home, office and mobile devices from a single platform and managed by a single online portal. You can customise control and user rights for individuals, groups or departments and set recording on be always-on so all calls are recorded, for compliance purposes, or let users decide when to record calls on-demand. P: 11

12 True cloud voice services are designed for the new world of work and they ll transform how your business communicates and workforce operates Summary True cloud voice services: the future of voice, today Delivered on a ubiquitous computing platform, cloud voice services are ultimately scalable, highly available and load balanced across multiple physical locations, delivered to whichever device a user chooses to access it from. They make the impossible, possible. You can integrate call activity with CRM systems to personalise the caller experience, send missed call alerts to s while you re on the go, prioritise VIP callers, or make updates to your telephony configuration, online, anywhere in the world, in the click of a button. True cloud voice services are designed for the new world of work and they ll transform how your business communicates and workforce operates so that you are totally in control of voice, just like , social sites, or the web. True cloud voice services offer control at your fingertips, on-demand so your business can be productive without boundaries and concentrate on the real task at hand, generating growth. P: 12

13 Natterbox delivers a voice experience that s been thought outside the box Natterbox True cloud and proud In 2010, Natterbox launched to defy traditional expectations of telephone experiences in businesses on a global scale. Not in terms of how your business uses voice to communicate, but instead how it can be used to liberate you to do what you do best, so that your business can truly reach its potential. Natterbox s True Cloud Voice Services are made possible thanks to a custom developed Voice Platform as a Service. Before it, and without it, a better way to use and control voice didn t exist. The platform is built in a highly available, load balanced, instantly scalable environment that has no dependency on a physical location or datacentre. It has infinite integration possibilities including with mobile and data networks so voice capabilities are extended beyond IP devices and applications and into the GSM networks making services device agnostic and enabling the ability to control voice, in real-time through a secure web management portal. We all love to talk, not everyone has the time or energy to manage an internal PBX Traditional telecoms can be expensive, restrictive and cumbersome. Natterbox completely removes the need for you to manage or maintain onsite PBX hardware. We let you concentrate on using voice as a tool to enable better business performance. We ll take care of the secure datacentres, powerful and intuitive online management portal and, of course, uncompromised scalability and disaster recovery. P: 13

14 Natterbox cloud-based voice services empower you to... Record calls on-demand Integrate call activity with CRM Put your landline in your pocket Get in touch Natterbox Limited Warnford Court 29 Throgmorton Street London EC2N 2AT United Kingdom

Buyers Guide to Cloud Phone Systems

Buyers Guide to Cloud Phone Systems Buyers Guide to Cloud Phone Systems -002 -003 Introduction Highlights It s important to understand your options, your current business needs and future requirements before making a purchasing decision

More information

An Introduction to SIP

An Introduction to SIP SIP trunking, simply put, is a way for you to accomplish something that you already do, for less money, with equal or better quality, and with greater functionality. A Guide to SIP V4 An Introduction to

More information

The Foehn Transparent Pricing Guarantee. The Most Flexible Cloud Phone System. By Experts from Start to Finish

The Foehn Transparent Pricing Guarantee. The Most Flexible Cloud Phone System. By Experts from Start to Finish The Foehn Transparent Pricing Guarantee The Most Flexible Cloud Phone System By Experts from Start to Finish -002 Introduction INTRODUCTION Whether you are a growing company or an established company looking

More information

THE FOEHN TRANSPARENT PRICING GUARANTEE THE MOST FLEXIBLE CLOUD PHONE SYSTEM BY EXPERTS FROM START TO FINISH

THE FOEHN TRANSPARENT PRICING GUARANTEE THE MOST FLEXIBLE CLOUD PHONE SYSTEM BY EXPERTS FROM START TO FINISH THE FOEHN TRANSPARENT PRICING GUARANTEE THE MOST FLEXIBLE CLOUD PHONE SYSTEM BY EXPERTS FROM START TO FINISH -002 INTRODUCTION INTRODUCTION Whether you are a growing company or an established company looking

More information

VoIP Solutions Guide Everything You Need to Know

VoIP Solutions Guide Everything You Need to Know VoIP Solutions Guide Everything You Need to Know Simplify, Save, Scale VoIP: The Next Generation Phone Service Ready to Adopt VoIP? 10 Things You Need to Know 1. What are my phone system options? Simplify,

More information

Whitepaper WHY VOICE IN THE CLOUD

Whitepaper WHY VOICE IN THE CLOUD WHY VOICE IN THE CLOUD Why Voice in the Cloud 2 TABLE OF CONTENTS Introduction... 3 Lower Cost... 4 MINIMAL CAPITAL REQUIREMENTS... 4 COMMODITY EQUIPMENT... 4 HIGHER RESOURCE UTILIZATION... 4 PREDICTABLE

More information

The Key Components of a Cloud-Based Unified Communications Offering

The Key Components of a Cloud-Based Unified Communications Offering The Key Components of a Cloud-Based Unified Communications Offering Organizations must enhance their communications and collaboration capabilities to remain competitive. Get up to speed with this tech

More information

The Key Components of a Cloud-Based UC Offering

The Key Components of a Cloud-Based UC Offering The Key Components of a Cloud-Based UC Offering Organizations must enhance their communications and collaboration capabilities to remain competitive. Get up to speed with this tech primer and find new

More information

Communications in the Cloud Why It Makes Sense for Today s Business

Communications in the Cloud Why It Makes Sense for Today s Business Communications in the Cloud Why It Makes Sense for Today s Business Unified communications delivered in the cloud can help businesses of all sizes address many collaboration and communications challenges.

More information

LEAVING LEGACY BEHIND: TRANSITIONING TO AN IP VOICE COMMUNICATIONS SOLUTION WHITE PAPER

LEAVING LEGACY BEHIND: TRANSITIONING TO AN IP VOICE COMMUNICATIONS SOLUTION WHITE PAPER LEAVING LEGACY BEHIND: TRANSITIONING TO AN IP VOICE COMMUNICATIONS SOLUTION WHITE PAPER Leaving Legacy Behind: Transitioning to an IP Voice Communications Solution Introduction Seeking to be more efficient

More information

Understanding The Benefits Of Unified Communications And Hosted VoIP

Understanding The Benefits Of Unified Communications And Hosted VoIP Understanding The Benefits Of Unified Communications And Hosted VoIP oip Having Unified Communications (UC) in place can benefit not only your organisations but also your employees and customers. The Benefits

More information

Whitepaper WHY MOVE VOICE TO THE CLOUD

Whitepaper WHY MOVE VOICE TO THE CLOUD WHY MOVE VOICE TO THE CLOUD Why Move Voice to the Cloud 2 Table of Contents Introduction... 3 Lower Cost... 4 MINIMAL CAPITAL REQUIREMENTS... 4 COMMODITY EQUIPMENT... 4 HIGHER RESOURCE UTILIZATION... 4

More information

SIP Matters at 360 Solutions

SIP Matters at 360 Solutions SIP Matters at 360 Solutions Flexible, resilient and cost effective call routing for your voice traffic 360 Solutions What is SIP Trunking? Our SIP Trunking solution will connect your site directly into

More information

UNS White Paper - What is hosted voice?

UNS White Paper - What is hosted voice? UNS White Paper - What is hosted voice? Learn more about how a Business hosted voice solution could benefit you Hosted Telephony is one of the most powerful ways to make your business more agile and save

More information

Voice Over IP (VoIP)

Voice Over IP (VoIP) Voice Over IP From a simple telephony perspective, it s common for a user moving from a traditional ISDN (Integrated Services Digital Network) telephone system to VoIP to halve their running costs. Voice

More information

Introduction: Who are we? Introducing Pace Telecom

Introduction: Who are we? Introducing Pace Telecom Become a Partner Introduction: Who are we? Introducing Pace Telecom Pace Telecom is established as a leading total communications company with highly successful divisions in mobile, fixed line, telephone

More information

The Communications Partner That Can Transform Your Business

The Communications Partner That Can Transform Your Business The Communications Partner That Can Transform Your Business Broadcore s comprehensive service offering is very valuable to our organization. We no longer manage several different providers to get reliable

More information

Hosted voice pricing begins with a flat monthly rate per line for service and features.

Hosted voice pricing begins with a flat monthly rate per line for service and features. TABLE OF CONTENTS OVERVIEW...3 LOWER START-UP COSTS...4 MAINTENANCE SAVINGS...4 LONG-DISTANCE SAVINGS...4 SCALABILITY AND FLEXIBILITY...4 MULTI-SITE COORDINATION...5 TRAVELING AND REMOTE WORKERS...5 BUSINESS

More information

STORM IN PARTNERSHIP WITH PANASONIC THE PBX IN THE CLOUD. In partnership with Panasonic

STORM IN PARTNERSHIP WITH PANASONIC THE PBX IN THE CLOUD. In partnership with Panasonic STORM IN PARTNERSHIP WITH PANASONIC THE PBX IN THE CLOUD In partnership with Panasonic STORM: THE PBX IN THE CLOUD Panasonic, one of the world s leading providers of PBX systems, brings you storm, its

More information

Superfast Private Cloud

Superfast Private Cloud Superfast Private Cloud Internet with privately-accessed Cloud services CloudNet - Superfast Private Cloud 1 50M TURNOVER 250+ EMPLOYEES 1500+ CLIENTS 2 CloudNet - Superfast Private Cloud The game-changer

More information

Unified Communications. The Technologies, Features & Benefits

Unified Communications. The Technologies, Features & Benefits Unified Communications The Technologies, Features & Benefits Unified Communications 2 Table of Contents Executive Summary 2 Introduction 3 What s Trending? 4 Workforce Mobility 4 Desktop Virtualisation

More information

BT Unified Trading communication. The Future Delivered

BT Unified Trading communication. The Future Delivered BT Unified Trading communication The Future Delivered BT Unified Trading With BT Unified Trading, BT has set the benchmark for the next decade by bringing to market a powerful, cost-effective, software-based

More information

Telecoms: Migration to the Cloud?

Telecoms: Migration to the Cloud? Telecoms: Migration to audit consulting strategy management integration implementation support Author Jonathan Sharp Sales & Marketing Director Britannic Technologies Telecoms: Migration to Realise the

More information

Business grade, real-time, integrated communications solutions from EOS Communications

Business grade, real-time, integrated communications solutions from EOS Communications Hosted VoIP and Applications Reduce costs, improve user efficiency, make it easier for your customers to contact you and quicker for your business to respond. Business grade, real-time, integrated communications

More information

Levelling the Playing Field

Levelling the Playing Field ROGERS WHITE PAPER 1 Rev. May 2011 page 2 2 TABLE OF CONTENTS Introduction 3 Small Business Telephony Options 4 Basic Phone Service 4 Traditional PBX and Key Systems 4 Digital Services Business Cable and

More information

Five Hosted VoIP Features

Five Hosted VoIP Features Five Hosted VoIP Features WHITEPAPER: switching to HOSTED VOICE www.megapath.com advantages of hosted voice Hosted Voice, also known as Hosted VoIP, allows your business to make phone calls using the same

More information

Fully Managed, Enterprise-Grade Phone System

Fully Managed, Enterprise-Grade Phone System Access Cloud Hosted PBX Fully Managed, Enterprise-Grade Phone System Access One Since 1993, Access One has been a privately-held business technology and communications services provider headquartered in

More information

WHITE PAPER. www.fusionstorm.com. The Business Benefits of Upgrading Legacy IP Communications Systems. www.fusionstorm.com

WHITE PAPER. www.fusionstorm.com. The Business Benefits of Upgrading Legacy IP Communications Systems. www.fusionstorm.com WHITE PaPEr: Easing the Way to the Cloud: 1 WHITE PAPER The Business Benefits of Upgrading Legacy IP Communications Systems 2 WHITE PAPER: The Business Benefits of Upgrading Legacy IP Communications Systems

More information

collaboration Keeping people in touch efficiently

collaboration Keeping people in touch efficiently collaboration Keeping people in touch efficiently What is collaboration? At its best, unified communications (UC) is just what it says it enables better interaction between people by integrating what were

More information

R EDEFINING CUS T OM E R CONTACT

R EDEFINING CUS T OM E R CONTACT R EDEFINING CUS T OM E R CONTACT Applications for Businesses made simple Imagine the perfect communication solution. It would have the best components from the best business telephone systems and contact

More information

A hosted PBX solution from Spark Digital supports Strongline Buildings to increase flexibility, reduce costs and improve customer service.

A hosted PBX solution from Spark Digital supports Strongline Buildings to increase flexibility, reduce costs and improve customer service. A hosted PBX solution from Spark Digital supports Strongline Buildings to increase flexibility, reduce costs and improve customer service. Strongline Buildings collaborates with confidence using the cloud.

More information

www.unifyu.co.uk Hosted Telephony Guide

www.unifyu.co.uk Hosted Telephony Guide Hosted Telephony Guide Hosted IP Telephony - Overview IP Telephony is the new way of communication in the UK; Hosted IP Telephony allows greater flexibility over Traditional Phone Systems. IP Telephone

More information

IP OffIce SIMPLe, POWeRfUL communications for YOUR ORGANISATION

IP OffIce SIMPLe, POWeRfUL communications for YOUR ORGANISATION IP Office SIMPLE, POWERFUL COMMUNICATIONS FOR YOUR ORGANiSATION IP Office: your communications your device Successful organisations are always looking for new ways to do more with less keeping business

More information

Why Should Unified Communications Be Part Of Your Strategy?

Why Should Unified Communications Be Part Of Your Strategy? oip Why Should Unified Communications Be Part Of Your Strategy? It s not just the large firms implementing Unified Communications (UC), small organisations are also starting to reap the benefits. Who Should

More information

UNIQUE A COMPLETE, FLEXIBLE HOSTED TELEPHONY AND UNIFIED COMMUNICATIONS SOLUTION, HELPING YOU CREATE A PROPOSITION THAT IS

UNIQUE A COMPLETE, FLEXIBLE HOSTED TELEPHONY AND UNIFIED COMMUNICATIONS SOLUTION, HELPING YOU CREATE A PROPOSITION THAT IS WE MAKE IT POSSIBLE A COMPLETE, FLEXIBLE HOSTED TELEPHONY AND UNIFIED COMMUNICATIONS SOLUTION, HELPING YOU CREATE A PROPOSITION THAT IS UNIQUE WHOLESALE HOSTED CENTREX TAKING COMMUNICATION INTO THE CLOUD

More information

Visit talktalkbusiness.co.uk. Call 0800 954 5707. Email enquiries@talktalkbusiness.co.uk

Visit talktalkbusiness.co.uk. Call 0800 954 5707. Email enquiries@talktalkbusiness.co.uk By choosing Avaya and TalkTalk Business your business will benefit from market leading IP Telephony and the UK s most available Next Generation Network to deliver the ultimate one stop shop. Avaya s unique

More information

Business grade, real-time, integrated communications solutions from Regency 5000

Business grade, real-time, integrated communications solutions from Regency 5000 Hosted VoIP and Applications Suite Reduce costs, improve user efficiency, make it easier for your customers to contact you and quicker for your business to respond. Business grade, real-time, integrated

More information

Voice over Internet Protocol (VoIP)

Voice over Internet Protocol (VoIP) Voice over Internet Protocol (VoIP) From a simple telephony perspective, it s common for a user moving from a traditional ISDN (Integrated Services Digital Network) telephone system to VoIP to halve their

More information

Hosted Contact Centre. Driving a more flexible customer service experience. Making technology easy and enjoyable

Hosted Contact Centre. Driving a more flexible customer service experience. Making technology easy and enjoyable Hosted Contact Centre Driving a more flexible customer service experience Making technology easy and enjoyable Page 2 Making technology easy and enjoyable Your contact centre is critical to the success

More information

NEC Contact Centres (Genesys)

NEC Contact Centres (Genesys) Customisable and scalable solutions with enhanced functionality NEC Contact Centres (Genesys) On-premise or Cloud Solutions NEC Australia nec.com.au NEC supports more than 10,000 Genesys-based agent seats

More information

ServiceWorks: Cloud Services from Kelway

ServiceWorks: Cloud Services from Kelway ServiceWorks: Cloud Services from Kelway Not cloud but real IT The economies the cloud represents are compelling: predictable costs, more agile IT, faster response to business demands and elastic scalability.

More information

IT Services. Capita Private Cloud. Cloud potential unleashed

IT Services. Capita Private Cloud. Cloud potential unleashed IT Services Capita Private Cloud Cloud potential unleashed Cloud computing at its best Cloud is fast becoming an integral part of every IT strategy. It reduces cost and complexity, whilst bringing freedom,

More information

CONNECT REAL-TIME UNIFIED COMMUNICATIONS

CONNECT REAL-TIME UNIFIED COMMUNICATIONS CONNECT REAL-TIME UNIFIED COMMUNICATIONS A CHANGING WORLD Organisations today are struggling to keep pace with the changing face of communications technology. With numerous devices such as tablets, laptops,

More information

VoIP for a Global, Mobile Workforce One Source Networks White Paper

VoIP for a Global, Mobile Workforce One Source Networks White Paper VoIP for a Global, Mobile Workforce One Source Networks White Paper 3 VoIP for a Global, Mobile Workforce 5 Mobility Enablers SIP and Cloud PBX 7 Cloud-based VoIP Solutions Save Time and Money 9 11 Sounds

More information

IT Enterprise Services. Capita Collaboration Suite Unified Communications in the Cloud

IT Enterprise Services. Capita Collaboration Suite Unified Communications in the Cloud IT Enterprise Services Capita Collaboration Suite Unified Communications in the Cloud Empower your people to engage and innovate Ready to transform the way you work? Imagine your enterprise truly connected;

More information

The reality of cloud. Go beyond the hype and make a better choice. t 0845 5055 365 e sales@365itms.co.uk. www.365itms.co.uk

The reality of cloud. Go beyond the hype and make a better choice. t 0845 5055 365 e sales@365itms.co.uk. www.365itms.co.uk The reality of cloud Go beyond the hype and make a better choice www. The meaning of cloud 1. Cloud means different things to different people, something that s reflected in the many definitions of what

More information

The role of telephony in the planned transformation of Urgent & Emergency Care. Presented by: Mike Levey, Professional Services, Sesui

The role of telephony in the planned transformation of Urgent & Emergency Care. Presented by: Mike Levey, Professional Services, Sesui The role of telephony in the planned transformation of Urgent & Emergency Care Presented by: Mike Levey, Professional Services, Sesui Encouraged to use the phone Phone before you go First language for

More information

Decentralize Your Business Operations with Hosted VoIP Phone Systems

Decentralize Your Business Operations with Hosted VoIP Phone Systems White Paper Decentralize Your Business Operations with Hosted VoIP Phone Systems Contents Executive Summary....2 Five Benefits of Hosted VoIP....2 Benefit #1 support home workers....2 Benefit #2 cost effective

More information

Hosted & Cloud Communication Services

Hosted & Cloud Communication Services Hosted & Cloud Communication Services Flexible cloud-based communications for business. The Cavendish Hosted Communications Service Cloud Communications Our new cloud-based Hosted Communications service,

More information

Communications that adapt to your environment.

Communications that adapt to your environment. Communications that adapt to your environment. Hosted VoIP Making the decision to take your telephony system to the next generation is simple. As you realise how limited and costly your current PBX or

More information

Superior Systems. Feature highlights include:

Superior Systems. Feature highlights include: Telephony Solutions Superior Systems Mother Technologies has been a Unify partner since 2002. Consistently innovative, Unify (formerly Siemens Enterprise Communications) manufacture the very best in telephony

More information

Enhanced Enterprise SIP Communication Solutions

Enhanced Enterprise SIP Communication Solutions Enhanced Enterprise SIP Communication Solutions with Avaya Aura and Allstream SIP Trunking An Allstream White Paper 1 Table Of Contents Beyond VoIP 1 SIP Trunking delivers even more benefits 1 Choosing

More information

Introducing hosted telephony from Foehn

Introducing hosted telephony from Foehn Hosted Telephony Introducing hosted telephony from Foehn Whether you are a start up wanting to appear like an established, professional company or an established company looking to reduce operational budgets

More information

Fully Managed, Enterprise-Grade Phone System

Fully Managed, Enterprise-Grade Phone System Access Cloud Hosted PBX Fully Managed, Enterprise-Grade Phone System Access One Since 1993, Access One has been a privately-held business technology and communications services provider headquartered in

More information

A business grade phone system

A business grade phone system A business grade phone system that won t break the bank. No line rental cost No hidden charges How are you going to communicate more effectively? Want to improve your competitive advantage? No line rental

More information

Five Hosted VoIP Features

Five Hosted VoIP Features Five Hosted VoIP Features WHITEPAPER: cost SAVINGS with hosted voice www.megapath.com overview Since the Great Recession of 2007, companies of all sizes have watched their budgets carefully, making it

More information

What is ViP? ViP is a complete package for your hosted/voip telephone solution. The ViP package has been created to keep things simple for you.

What is ViP? ViP is a complete package for your hosted/voip telephone solution. The ViP package has been created to keep things simple for you. What is ViP? Voice internet Phone ViP is a complete package for your hosted/voip telephone solution. The ViP package has been created to keep things simple for you. We bundle in all the hardware, software,

More information

A complete communications service for your business

A complete communications service for your business A complete communications service for your business Easily control your fixed and mobile telephony WHAT IS HORIZON? Horizon is a complete communications service for business that provides an extensive

More information

syntec.co.uk Cloud services for efficiency & customer service

syntec.co.uk Cloud services for efficiency & customer service Cloud services for efficiency & customer service Syntec offers a comprehensive suite of services which enable you to manage all aspects of your contact centre efficiently and cost effectively. The reliable,

More information

Do better work together

Do better work together Do better work together Collaborate and communicate beyond the boundaries Our Hosted Lync unified communications (UC) solution pairs Microsoft s marketleading UC technology with O 2 s awardwinning network.

More information

THE BEST PHONE SYSTEMS FOR STARTUPS

THE BEST PHONE SYSTEMS FOR STARTUPS THE BEST PHONE SYSTEMS FOR STARTUPS By Starting a business can be an expensive affair. Depending on what your company offers, you re going to have to invest in technology, phone systems, office furnishings

More information

There are three main types of products based on VoIP technology that are available to you. They are:

There are three main types of products based on VoIP technology that are available to you. They are: A small business has many priorities things such as finding new customers, recruiting and retaining talented employees, keeping ahead of the competition and managing costs are a few that leap to mind.

More information

Communication that revolves around you

Communication that revolves around you Communication that revolves around you Page 2 Page 3 Unified Communications Orbit brings all your communications together, regardless of how and where they started desk phone, mobile, email, SMS, chat

More information

The History & Future of Unified Communications Introducing Unified Communications

The History & Future of Unified Communications Introducing Unified Communications The History & Future of Unified Communications Introducing Unified Communications The worker of the future is virtual. Far from wanting a 100% telecommuting, work from home experience, this new breed of

More information

TECHNOLOGY SOURCING DECISIONS IN A COMPLEX MARKET

TECHNOLOGY SOURCING DECISIONS IN A COMPLEX MARKET tech line / sep 2014 TECHNOLOGY SOURCING DECISIONS IN A COMPLEX MARKET Three clarifying questions to narrow the field. By Brian Hinton, Strategic Contact Inc. Pipeline Articles www.contactcenterpipeline.com

More information

White Paper. How a cloud phone system uniquely supports your mobile workforce

White Paper. How a cloud phone system uniquely supports your mobile workforce White Paper How a cloud phone system uniquely supports your mobile workforce RingCentral White Paper How a cloud phone system uniquely supports your mobile workforce How a cloud phone system uniquely supports

More information

VoIP in the Enterprise

VoIP in the Enterprise VoIP in the Enterprise Date: March. 2005 Author: Sonia Hanson Version: 1.1 1 1 Background Voice over IP In the late 1990s Voice over IP (VoIP) was seen as a disruptive new technology that had the potential

More information

MyCloud Dedicated Unified Communications (UC) Transforming Business Communications

MyCloud Dedicated Unified Communications (UC) Transforming Business Communications MyCloud Dedicated Unified Communications (UC) Transforming Business Communications Businesses need communications tools that make their work easier and are available anywhere, anytime including within

More information

Microsoft Lync and SharePoint: Increase productivity by connecting people and information

Microsoft Lync and SharePoint: Increase productivity by connecting people and information Microsoft Lync and SharePoint: Increase productivity by connecting people and information Achieve more for less by unifying employees and collaboration Computacenter together with ICS Solutions help organisations

More information

Hosted vs On-Site IP-PBX A Guide for SMEs

Hosted vs On-Site IP-PBX A Guide for SMEs A Guide for SMEs 1 When switching to Voice over Internet Protocol (VoIP) telephony, the decision of whether to use a hosted or on-site phone system (IP-PBX) must be made. Both have fundamental differences

More information

You found us. Hello.

You found us. Hello. Meet POWERED BY Everything a small business needs to handle its calls. Digital Receptionist, clever call distribution, an award-winning answering service and all the features of a complete phone system,

More information

White Paper. SIP Trunking. Abstract

White Paper. SIP Trunking. Abstract White Paper SIP Trunking Abstract This paper provides a brief description of SIP Trunks, how they are deployed and the benefits widely put forward in the marketplace as a reason for adopting them. Analysts

More information

Unified Communications: The Layman s Guide

Unified Communications: The Layman s Guide White Paper Unified Communications: The Layman s Guide Contents Introduction....2 What can you expect in return?....2 How Unified Communications Works....2 Challenges Ahead....2 Are you ready?....3 About

More information

CLOUD BASED VOIP BUSINESS PHONE SYSTEM

CLOUD BASED VOIP BUSINESS PHONE SYSTEM CLOUD BASED VOIP BUSINESS PHONE SYSTEM Introduction has been providing customers with reliable cloud- based communication service, since 2006 to help business grow with utmost speed and agility. has designed

More information

The forecast looks bright for cloud based telephony

The forecast looks bright for cloud based telephony The forecast looks bright for cloud based telephony +44 (0)1925 530 111 enquiries@square1products.com 1 Do I need to consider the cloud? There is much talk about hosted or cloud-based telephony and the

More information

Why prioritise cloud telephony for your business?

Why prioritise cloud telephony for your business? Why prioritise cloud telephony for your business? Your insight to getting into The Cloud A 360 Solutions White Paper Overview There is much talk about hosted or cloud-based telephony and the rapid adoption

More information

Which. Hosted vs On-Premises UC: is right for your. business?

Which. Hosted vs On-Premises UC: is right for your. business? Which Hosted vs On-Premises UC: is right for your business? Hosted vs On-Premises UC: Which is right for your business? When considering your next phone system, there are lots of choices available today.

More information

UNIFIED COMMUNICATIONS. Keeping people in touch efficiently

UNIFIED COMMUNICATIONS. Keeping people in touch efficiently UNIFIED COMMUNICATIONS Keeping people in touch efficiently WHAT ARE UNIFIED COMMUNICATIONS? At its best, unified communications (UC) is just what it says it enables better interaction between people by

More information

A complete communications service for your business

A complete communications service for your business Hosted services A complete communications service for your business Easily control your fixed and mobile telephony WHAT IS HORIZON? Horizon is a complete communications service for business that provides

More information

Voice Services. Your voice disaster recovery plan. www.abcom.co.uk

Voice Services. Your voice disaster recovery plan. www.abcom.co.uk Voice Services Your voice disaster recovery plan Your voice disaster recovery plan Build a disaster recovery plan for your voice services to ensure that your customers can always reach you. Failing to

More information

White Paper. How a cloud phone system uniquely supports your mobile workforce

White Paper. How a cloud phone system uniquely supports your mobile workforce White Paper How a cloud phone system uniquely supports your mobile workforce How a cloud phone system uniquely supports your mobile workforce What s the first thing you do when you wake up in the morning?

More information

Hosted Telephony Guide

Hosted Telephony Guide Guide Telephone: 0845 230 2940 e-mail: info@lsasystems.com Web: www.lsasystems.com What is Hosted telephony? Hosted telephony is literally a hosted PBX telephone service provided to the customer through

More information

A complete communications service for your business

A complete communications service for your business A complete communications service for your business Easily control your fixed and mobile telephony WHAT IS Genius Hosted Communications? Genius Hosted Communications is a complete communications service

More information

Unity Hosted Telephony service

Unity Hosted Telephony service Unity Hosted Telephony service Easily control your fixed and mobile telephony WHAT is Hosted Telephony? WHAT IS A HOSTED TELEPHONE SERVICE Hosted Telephony is a complete communications service for business

More information

Unified Communications. ebook

Unified Communications. ebook Unified Communications ebook Unified Communications ebook Chapter 1: Technology Overview Chapter 2: Business Benefits Chapter 3: Top 3 Myths Chapter 4: What Do I Need? Chapter 5: Why World Wide Technology?

More information

Why Every Enterprise Needs a VoIP High Quality Speech Enabled Auto Attendant

Why Every Enterprise Needs a VoIP High Quality Speech Enabled Auto Attendant WHITE PAPER: Why Every Enterprise Needs a VoIP High Quality Speech Enabled Auto Attendant With growing bandwidth and the ubiquity of SIP, it is finally feasible to deliver high quality speech applications

More information

UNIFIED COMMUNICATIONS

UNIFIED COMMUNICATIONS DISCOVER UNIFIED COMMUNICATIONS UNIFIED COMMUNICATIONS Collaborate. Communicate. Unify. It s no secret. The smartest companies have discovered a way to converge the resources of their business applications

More information

INTRODUCING BLUEFACE

INTRODUCING BLUEFACE INTRODUCING BLUEFACE About Us History 2nd PoP launched with partners Dell and TelecityGroup About Us Blueface powers business communications to do more. From the startup to the enterprise, Blueface combines

More information

Oracle and Telephony@Work

Oracle and Telephony@Work Oracle and Telephony@Work Acquisition Announcement Customer and Partner Presentation June 13, 2006 Expands Oracle On Demand with Leading IP-based Contact Center Solution THIS DOCUMENT IS FOR INFORMATIONAL

More information

A complete communications service for your business

A complete communications service for your business A complete communications service for your business Easily control your fixed and mobile telephony WHAT IS HORIZON? Horizon is a complete communications service for business that provides an extensive

More information

Calculate Your Savings

Calculate Your Savings Calculate Your Savings See how the right phone system can improve your bottom line. Are you missing important calls and lost revenue? Are missing important calls and lost revenue? Could you provide a better

More information

AbbaxVPBX vs. PBX, AT&T, Comcast & Verizon. Frustrated with bulky expensive PBX. systems? Fear not! Abbax has the right solution

AbbaxVPBX vs. PBX, AT&T, Comcast & Verizon. Frustrated with bulky expensive PBX. systems? Fear not! Abbax has the right solution Frustrated with bulky expensive PBX systems? Fear not! Abbax has the right solution for your, growing business. AbbaxVPBX vs. PBX, AT&T, Comcast & Verizon Saving Money And Cutting The Cord From Traditional

More information

A complete communications service for your business

A complete communications service for your business A complete communications service for your business Easily control your fixed and mobile telephony WHAT IS HORIZON? Horizon is a complete communications service for business that provides an extensive

More information

Hosted VoIP Your guide to next-generation telephony

Hosted VoIP Your guide to next-generation telephony Hosted VoIP Your guide to next-generation telephony Hosted VoIP Guide 2015 2 Table of Contents INTRODUCTION 3 VoIP vs. TRADITIONAL TELEPHONY TRADITIONAL TELEPHONY 4 HOSTED TELEPHONY 4 BENEFITS OF HOSTED

More information

Switchvox. It s more than a phone system. It s a better way to communicate.

Switchvox. It s more than a phone system. It s a better way to communicate. Switchvox It s more than a phone system. It s a better way to communicate. DIGIUM The Company That s Reinventing the Phone System Digium provides the VoIP solutions that small, medium, and large businesses

More information

Choosing the Right Business VoIP Option for Small Businesses

Choosing the Right Business VoIP Option for Small Businesses Choosing the Right Business VoIP Option for Small Businesses Copyright 2015 AireSpring Introduction A small business has many priorities; things such as finding new customers, recruiting and retaining

More information

T H E E D U C A T I O N C L O U D. Freedom... a true Cloud based solution for education!

T H E E D U C A T I O N C L O U D. Freedom... a true Cloud based solution for education! T H E E D U C A T I O N C L O U D Freedom... a true Cloud based solution for education! Contents T H E E D U C A T I O N C L O U D What is Freedom? 04 Freedom... a Cloud based solution for education! High

More information

Cloud Communications for the Enterprise. www.smoothstone.com

Cloud Communications for the Enterprise. www.smoothstone.com Cloud Communications for the Enterprise Agenda General Environment Overview Common Industry Trends Why The Cloud Approach Smoothstone Overview Platform/Technology Overview UCaaS Applications DRS Solutions

More information

How to Cut Expenses with your Next Phone System Upgrade

How to Cut Expenses with your Next Phone System Upgrade WHITEPAPER How to Cut Expenses with your Next Phone System Upgrade 877-277-3303 www.cio-now.com Overview Since The Great Recession of 2007, companies of all sizes have watched their budgets carefully,

More information