Are Your Business Processes Holding You Back?

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1 Are Your Business Processes Holding You Back? 5 REASONS FOR PROFESSIONAL SERVICES FIRMS TO INTEGRATE SALES, SERVICE AND FINANCE INTO A SINGLE CLOUD SOLUTION

2 Contents INTEGRATING BUSINESS APPLICATIONS INTO A SINGLE CLOUD-BASED SOLUTION Enables Seamless Management and Visibility Across the Project Lifecycle Automates Processes to Increase Operational Efficiency Allows for Comprehensive Internal Project Management Reduces Burden on Internal IT Resources Enhances the Customer Experience BENEFITS OF A PRIVATE OVER PUBLIC CLOUD Security and Compliance (such as PCI) Agility Control Performance Recovery RECAP Operating your firm ABOUT TRIBRIDGE PSA Tribridge PSA powered by Concerto Cloud Services 2015 Tribridge All rights reserved.

3 Using cobbled-together tools to operate a professional service organization is increasingly costly and directly affects revenue. Monetary waste, operational redundancies and poor customer service experience commonly occur when critical departments and individual team members lack alignment. Stand-alone tools, databases and worksheets are rapidly becoming a liability for project-centric businesses like management and business consulting firms, IT services and systems integrators, software/saas companies, research and development companies, architectural firms and engineering firms. When project workflows and lifecycles are obscured from view by the organization as a whole because of the use of disparate applications, the chance of achieving growth and other goals are greatly reduced. This puts greater pressure on the organization to sell, deliver and collect. Integrating Business Applications into a Single Cloud-Based Solution: 1. ENABLES SEAMLESS MANAGEMENT AND VISIBILITY ACROSS THE PROJECT LIFECYCLE Streamlined communication, from the initial sale through delivery, eliminates the time and costs associated with sales to delivery transitions, facilitating quicker payments to you. An integrated solution aligns all business functions sales, service, project management and accounting/ billing to provide a 360-degree view of how projects move through your entire organization. This efficient Quote to cash process enables increased precision in resource planning and revenue projections, more timely and accurate project accounting and instant reporting on any project. Multiple non-integrated applications can quickly take on a life of their own, building walls between departments that fragment the organization. Soon, internal departments are thinking and begin behaving independently more devoted to managing their own piece of the puzzle than to the overall goals and objectives of the larger organization. Duplication of efforts and missed opportunities soon follow, costing the organization far more than the investment in an integrated solution. A fully automated, integrated solution brings down these walls, providing greater visibility across departments, thus lowering costs through improved insight and increasing profits through optimized performance and reduced waste Tribridge All rights reserved. 1

4 2. AUTOMATES PROCESSES TO INCREASE OPERATIONAL EFFICIENCY An integrated solution is business process oriented, rather than modular, allowing you to leverage the embedded workflow engine to generate event-driven alerts, facilitate collaboration, manage milestones and timelines, and increase policy compliance. Operational efficiency is improved through reusable templates and automated work processes that reduce redundancies and human error. Time and expense matters can be handled in the field and in real-time through a web-based application and cash flow is improved through a streamlined invoicing system in which billable hours are accurately entered and tracked. 3. ALLOWS FOR COMPREHENSIVE INTERNAL PROJECT MANAGEMENT Companies are often made up of small operational islands that can t or won t communicate effectively, so resource management is a critical part of a successful project. Capabilities for comprehensive resource management should allow the user to automate scheduling, allocate resources, build accurate project budgets and manage staff time effectively. 4. REDUCES BURDEN ON INTERNAL IT RESOURCES By utilizing an integrated cloud solution as a subscription-based service, organizations are able to minimize upfront capital expenditures and improve cash flow. Rather than investing in multiple individual applications that must be installed and maintained on-premise, the integrated solution is hosted in the cloud and updated automatically freeing up your internal IT resources to focus on other initiatives. And a cloud solution is significantly quicker and easier to get up and running than traditional models. 5. ENHANCES THE CUSTOMER EXPERIENCE Aligning your systems in a single user interface is the glue that holds together communication, collaboration and reporting of your clients projects from their perspective as well as your own. When the entire organization knows exactly where the project is in the process, client questions can be addressed quickly and accurately. The client will appreciate your streamlined attentiveness to them and you will be rewarded with the trust, loyalty and referrals of happy customers Tribridge All rights reserved. 2

5 Benefits of a Private over Public Cloud SECURITY & COMPLIANCE (SUCH AS PCI) Private cloud users enjoy fewer costs related to security and compliance events compared to users of a public cloud, who may endure incidents related to audit deficiencies, data loss or data exposure and unauthorized access. AGILITY It s your own environment. You can make changes without concern for needs, demands or agreements with other tenants. CONTROL You choose when to get an upgrade and then are provided with a test of this upgrade so you can determine if you want to keep the upgrade or not. PERFORMANCE Usage and data processing are much quicker when you have dedicated infrastructure. RECOVERY In the event of a disaster, data is safe and accessible from wherever there is an internet connection Tribridge All rights reserved. 3

6 Recap Operating your professional services firm using standalone applications with limited or nonexistent integration points impedes your ability to grow your business. Internal inefficiency, endless spreadsheets, an inconsistent customer experience and the lack of integration of critical business processes are just a few of the dangers or preserving these independent processes. An integrated solution like Tribridge PSA powered by Concerto Cloud Services brings critical business functions together into one subscription-based cloud solution. Designed by Tribridge exclusively for professional services firms and built on the Microsoft Dynamics platform, Tribridge PSA enables you to bridge the gap between prospect, project, and P&L statements in a dedicated private cloud environment to ensure security and control of your data. Leverage your current Microsoft investments and find out how Tribridge PSA can help your business grow. ABOUT TRIBRIDGE PSA Tribridge PSA powered by Concerto Cloud Services is a Dynamics-based cloud solution that helps professional services organizations run more efficiently by aligning and automating end-to-end business functions from sales and marketing to project management and accounting. It is the only web-based solution that integrates CRM, ERP, PSA and business productivity systems in a single, intuitive Dynamics platform to increase adoption while leveraging your existing Microsoft investments. And it is deployed in a dedicated private cloud to get you up and running quickly with enhanced security and flexibility. Developed by Tribridge, four-time Worldwide Microsoft Dynamics Partner of the Year, Tribridge PSA empowers your company to grow by improving operational practices and visibility to maximize your resources Tribridge All rights reserved. 4