Workplace of the Future Pilot Atlanta ARMA Joe Pearson Enterprise Support Services Manager at EY April 21, 2015

Transcription

1 Workplace of the Future Pilot Atlanta ARMA Joe Pearson Enterprise Support Services Manager at EY April 21, 2015

2 The Generational Shift Traditionalists ( ) Baby Boomers ( ) Generation X ( ) Millennials Gen Y ( ) Largest group in workplace in 10 yrs Gen 2020 (born after 1997) By 2020, U.S. will flip from 50% boomer, 25% Gen Y to 25% boomers and 50% Gen Y Gen Y wants: Engaging workplace Less conf rooms/offices (opposite of boomers) Focus=collaboration & innovation Work=thing you do rather than a place you go Workplace of the Future (WOTF) Trust-based, work anywhere environment that supports exceptional client service and helps attract and retain the best talent. Page 2

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4 The world continues to change and so does the way we work. The trust based work environment Outcome-based performance One size does not fit all Leading by example

5 Workplace of the Future is a Vision 2020 program being implemented across all geographies. It supports a trust based, flexible environment, enabling our people to deliver exceptional client service, individually and through high performing teams, and helps to attract and retain the best talent. To achieve this we are: Developing a range of creative solutions to strengthen our culture and improve client service, employee engagement, productivity and well-being Ensuring our working environments support greater collaboration and improved engagement with our colleagues and our clients Enabling people to work effectively anywhere through the use of current technology Supporting our changing business mix by delivering greater flexibility in how we work and use office space Improving our space utilization and reducing our occupancy costs and reinvesting the savings in our business WOTF Strategic Vision

6 Workplace of the Future is about developing a trust based work environment. This means we need to instill outcome based performance management and support a flexible working culture and flexible working behaviors. Flexibility is key Trust is the cornerstone of flexibility Results matter more than facetime Flexibility is not about working fewer hours, it's about working differently With flexibility comes responsibility, to your team, your clients and EY Understand that flexibility is not one size fits all and that your needs may be different Using flexibility effectively does not limit career opportunities and advancement Flexibility enables health and well-being The trust based work environment

7 Workplace of the Future Three aligned strategies, one big deliverable! Real estate Create flexible, efficient and technology-enabled workspaces Provide a work environment that promotes teaming, collaboration and wellbeing Design and build brand recognition into every office WOTF IT Provide the technology to communicate, collaborate, and connect anywhere and anytime Deliver world class service amidst changing work conditions and locations People Support and enable flexible working Promote and develop new ways of collaboration and teaming Support and accommodate health and wellbeing Provide meaningful opportunities to engage with our communities Workplace of the Future (WOTF) Trust-based, work anywhere environment that supports exceptional client service and helps attract and retain the best talent. Page 7

8 Enterprise Reservation System (ERS) + Reservation kiosk Digital signage at select workstations, collaboration rooms and meeting spaces to maximize utilization and facilitate same day reservations Electronic whiteboards Telepresence for high definition video conferencing Wi-Fi Guest Wi-Fi On demand printing (Print Plus) Technology and collaboration tools Mobile application (US / Canada only) Improved collaboration tools, like Lync, SharePoint and Yammer Digital document and record management

9 10 th Floor Plan - Before Page 9

10 10 th Floor Plan - After Page 10

11 Elevator Lobby with Atlanta Skyline Graphic Page 11

12 Reception - Customer Care Coordinator Page 12

13 View from Reception to Hub beyond Page 13

14 Hub Page 14

15 Hub Page 15

16 Hub Glass top tables with writeable surface Line for Coke Freestyle machine Page 16

17 Wave Desking Page 17

18 Collaboration Offices with Touch Signage Page 18

19 Collaboration Offices With wall mounted LCD monitor and VGA cable or Apple puck connection Page 19

20 Collaboration Offices Back Credenza 24 deep with walnut wood veneer and suspended storage drawer with keyless reprogrammable combination lock 36 x 72 mobile table with plastic laminate top 10 x 12 Conferencing Office Some offices equipped with a wall mounted LCD and VGA cable or Apple puck 4 Knoll Generation chairs Fabric wrapped tack board at back wall Page 20

21 120 Degree Desking with Fabritos above Page 21

22 Kiosk Post & Curved Screen at West Entrance Page 22

23 Casual Seating Area Page 23

24 Straight Desking Page 24

25 JIT s Page 25

26 Informal Collaborative Area Page 26

27 Conference Center Servery Page 27

28 Treadmill, Printer Niche & Work Room Page 28

29 Digital Signage Small Digital Signage at Straight Desks - same day reservation online, at a kiosk or at the workstation by swiping 1-badge Large Digital Signage at Conferencing Offices, Conference Rooms & Training Rooms Page 29

30 Keyless Storage Solutions Day lockers with reprogrammable combination lock - facilitates multiple users within the same day 120 Degree and Wave Desk storage - reprogrammable combination lock Conferencing Office Storage - reprogrammable combination lock Page 30

31 If all else fails Page 31

32 So how do we know if we ve been successful? We ll be: Using our space most efficiently and effectively at square meter target per person Avoiding targeted costs to reinvest in our business Decreasing cost of our real estate as a % of Revenue Increasing talent attraction and retention levels Achieving consistent high WOTF related People Survey Results Page 32

33 Latest Trends (CoreNet Discovery Forum Mary Kay & Kimberly Clark) - Feb All companies are going through some type of workplace transformation It is now crucial that change management teams are involved Issues/concern: physical phones to soft phones 911 calls Ability to locate the person Wellness Programs Sitting is the new smoking Every hour: 40 sitting, 15 standing, 5 stretch/walk around Amazon Numerous Global challenges-avg lease: Shanghai is 3 yrs Higher % of informal/casual seating (Hubs, drop in) Page 33

34 For those able to create the skill to dodge, weave and redirect as they make decisions, plan forward strategies, manage risks, support change and problem solve, the better prepared they will be able to provide information and guidance to executive leadership. Are you engaging in Strategic non-fm related conversations with your BUs or key stakeholders? Is data analyzed building related, people related, or both? Are metrics directly correlated with/contribute to balance sheet? How many of your projects also directly involve CFO and/or accounting department? Chief strategist? CSR report developers? How often are you brought in to discuss workplace transformation needs from idea inception? Page 34

35 What about the records and information? Workers still rely on hard-copy records and information Incorporate change management in all messaging Prepare Q&As Engage our Service Lines / department quality leaders Paper storage requests increase Appraise new record types accept into storage? Opportunities to change storage service delivery model Scanning requests increase Have scanning services, standards Electronic storage areas Providing organizing tips Page 35

36 RIM training, awareness and preparedness are critical Provide specific/targeted guidance for: Ramping up RIM training Introducing Records Review Toolkit containing: Leaders All personnel Executive assistants System and repository administrators Training modules; one for each lifecycle phase Records Retention Schedule & other links Checklists & other resources Work at home guidance Page 36

37 Biggest challenges 1. Confidentiality 2. What will I do with all of my stuff? 3. Change management Page 37

38 Thank You! Page 38