Xxiv. Coaching. a league of Champions. February 3-6, 2008 The Westin Savannah Harbor Golf Resort & Spa Savannah, Georgia

Size: px
Start display at page:

Download "Xxiv. Coaching. a league of Champions. February 3-6, 2008 The Westin Savannah Harbor Golf Resort & Spa Savannah, Georgia"

Transcription

1 National Amtelco Equipment Owners 2008 Annual Conference Xxiv Coaching a league of Champions February 3-6, 2008 The Westin Savannah Harbor Golf esort & Spa Savannah, Georgia

2 Xxiv Join us in Savannah! NAEO XXIV... Coaching a League of Champions is sure to be the title winner of all NAEO conferences to date! You will want to bring your entire team to the BIG GAME conference held at The Westin Savannah Harbor Golf esort & Spa in historic Savannah, Georgia. We are kicking off the entire event with our BIG GAME party held on Sunday evening. Join a few hundred of your closest NAEO friends to watch the American National Football League s Championship Game! Amtelco University will be on hand to present the latest tips and tricks of the industry to increase quality and productivity. Each quarter of the conference contains sessions for Technical players, Hospitals, Supervisors/Coaches & Team Owners. Our popular ound Table huddles are a great opportunity for sharing plays with other users. Sales, Marketing, How-to s and an entire day dedicated to Intelligent Series workshops will help your team reach its ultimate goals! Don t miss this opportunity to have a leg up on the competition and lead your players to the ultimate championship. I can t wait to see you all in Savannah! Cori Bartlett, Conference Chair The Westin Savannah Harbor Golf esort & Spa Located on exclusive Hutchinson Island, The Westin Savannah Harbor Golf esort & Spa overlooks the Savannah iver and the Historic District. Get away from the city and relax on the island, or take a brief 90-second water ferry ride to downtown Savannah to explore the historic restaurants, shops, and museums. Adjacent to the Savannah International Trade and Convention Center, the resort provides complete business services and recreational facilities. Test your skills on the championship golf course designed by Bob Cupp and Sam Snead, which proudly hosts the PGA TOU Champions Tour Liberty Mutual Legends of Golf Tournament. elax in the acclaimed Greenbrier Spa, or enjoy the outdoors on one of the four tennis courts, the 400-foot deepwater dock, or year-round outdoor heated pool. ich in History and Southern Hospitality Savannah is a uniquely historic gem nestled along the Southeast coast, complete with natural beauty and genuine Southern charm and hospitality. Savannah s rich history is strong from the restored cotton warehouses along the riverfront to the meticulously preserved antebellum mansions which line the pedestrian-friendly city streets. Visitors are sure to be astounded by the beauty and variety of downtown Savannah, which offers only the best of the South s dining, museums, shopping, and nightlife. 2 You are sure to feel welcomed by Georgia s First City, so take time to explore and discover the scenery and serenity that is Savannah!

3 What to Bring The late-winter weather of Savannah, Georgia is cool to mild (depending on which area of the world you are coming from). The average low for these dates is 40 Fahrenheit and the average high is 64 Fahrenheit. There is little rainfall to speak of this time of year; however, given the tradition of NAEO bringing unprecedented rain to a conference, I would strongly suggest bringing an umbrella. During the day, casual business attire is appropriate for attending sessions and lunches. Wear your favorite team jersey and your team spirit to our BIG GAME party on Sunday evening. Monday evening join Amtelco aboard the Georgia Queen for dinner and an evening sail on the Savannah iver! The vessel is enclosed and heated so just bring your party clothes! Tuesday evening is a night free to explore the charm and southern hospitality of Savannah. Bring some comfortable walking shoes to stroll the pedestrian-friendly City streets. Golfers will want to bring their clubs to test their skills at the PGA Tour Championship Golf Course designed by Bob Cupp and Sam Snead located on the property. Pack a bathing suit to enjoy the Jacuzzi and year-round heated pool. emember to bring plenty of business cards to share. A Conference schedule, nametag, resort map, directory of attendees, copy of the Annual eport, and session handouts will be provided to you at the Conference registration desk and throughout the Conference. Bring your laptop. Wireless internet connections are available for a small fee in all guest sleeping rooms. Keynote Speaker Vern Harnish, Gazelles, Inc. Verne is presently founder and CEO of Gazelles, Inc., which serves as an outsourced corporate university for mid-size firms. The Growth Guy columnist for several publications and a contributing editor for Fortune Small Business magazine, Verne is the author of Mastering the ockefeller Habits: What You Must Do to Increase the Value of Your Fast-Growth Firm, which was released in April, Named one of the Top 10 Minds in Small Business by Fortune Small Business Magazine, he appeared on the cover of the Dec/Jan 2002 issue of the magazine. Verne chairs the renowned Birthing of Giants entrepreneurship leadership program at MIT and the MIT/WEO Advanced Business Program. He also chaired for several years the leadership program for the Canada s prestigious Top 40 Under 40 program and is going into his fifth year leading an executive program in Malaysia entitled Taipan, the Making of Asian Giants. He s helping launch a similar program in Ireland in

4 Xxiv Conference Schedule Sunday, February 3 4 1:00-4:00 p.m. 5:00-6:00 p.m. 6:00-10:00 p.m. Monday, February 4 8:30-9:00 a.m. 9:00-9:15 a.m. 9:15 a.m. - 12:00 p.m. Keynote Speaker: Verne Harnish 12:00-1:00 p.m. 1:00-2:30 p.m. Speaker: Kevin Beale 2:30-3:30 p.m. Speaker: Jody LaLuzerne Speaker: Thomas Parrotti Speakers: obin Bailey, Sharon Campbell, Marie McGuire (Moderator), Jonathan Pierce Amtelco University Get ready for your own Big Game with short 20 minute drop-in sessions. Drop in for 20 minutes or the entire time at Amtelco-U. Gary Kerner, Bill Curtin IV and Susan Kirkpatrick present the latest tips and tricks of the industry. Amtelco-U offers a unique seminar by Susan and Gary which will cover special techniques and tricks that can be used in Infinity and with IS to increase productivity and provide a higher level of service for clients. Come early to NAEO and learn some of the secrets of Infinity and IS. Welcome first time players By special invitation only, ookies will be asked to join the NAEO Board of Directors, and the Membership Committee to be welcomed to the Conference and teamed up with a Pro to be shown the Conference ropes. Pre-game warmup Say hello to fellow Conference attendees while cheering on your favorite team at our BIG GAME party. Show your TEAM SPIIT by coming dressed in it for an evening of fun, food and laughter. Breakfast & egistration Kick off our meeting More Business, More Life! It is always important to learn and network with your peers, but we often overlook benchmarking our companies against firms outside of our industry. Come spend a few hours with Verne Harnish, renowned thinker and business strategist, as he shares insights learned through his work with thousands of businesses. Verne has developed real world tools that you can put to use in your own business that will help you have more fun, less stress and a greater quality of life. This is a keynote you do not want to miss! Lunch Please join us as we honor those who stand out in our organization this year, as well as meet the candidates for our NAEO Board of Directors. Amtelco Presents The new innovations for...is, Intelligent Series 5.5 Break out session: Technical Play Equipment Maintenance: Tuning the Game Learn how to keep everything running in tiptop order! Basic maintenance in plain English. Break out session: Medical Leave Appointment Scheduling & eminders: Keeping Time Every appointment is important. From making the appointment to making sure it is kept. How can we provide this valuable service for our clients? Break out session: Managing the Team Dealing with Small Business Issues: Little Leagues Are you the owner, coach, team captain and water boy? unning a small business has its own challenges. Join others with similar issues to discuss the way to keep the team and the coach happy.

5 Conference Schedule 3:30-3:45 p.m. 3:45-4:30 p.m. Break Game Discussion (ound Tables) All about setting up remote ops (terminal server/security/firewalls) Client service & retention Setting up a Disaster Plan Billing strategies XLScheduler Autoconnect/Perfect Answer & the 1/2/3 call environment Call Distribution Let s talk eports Managing remote operators & remote offices Scheduling for your environment All forms of advertising/marketing Are you ready for IS? Making the sale VOIP set up and providers Setting up Emergency code procedures with Infinity Eve Joe Adam, ACT Teleservices Kelli Harrigan, Spectrum Communications Mike Shantz, Northern Communication Services, Inc. Colette Gobran, ACT Teleservices Teresa Barrington, Cal Johnson s Answering Service Dawn Newborn, Omni Communications Chuck Boyce, Brandywine Technology Mike Burkinshaw, Comm-Link Cheryl Tirrell, ACT Teleservices obert Donnelly, Medical Service Bureau, Inc. Marvin Cooper, American Telecenters, Inc. Jake Phillips, Appletree Answering Service Janet Livingston, Answer Center America, Inc. Clayton obinson, A-1 Answering Service Lana Solem, Fairview Health Services Bill Smith, AnswerOne 4:30-5:30 p.m. Speakers: Kelli Harrigan (Moderator), Tory Johnson, Janet Livingston, Lisa Olson Speakers: Desiree Bombenon, Dawn Newborn, Trisha Stenberg (Moderator) Speakers: Bo Brand, Marie McGuire, Pam Shaffer (Moderator) 7:00-10:00 p.m. Break out session: Managing the team Service/performance metrics: How are we doing? You cannot manage what you do not measure. This session will cover setting service metrics for your specific environment. Join the panel as they talk about what works for them. Break out session: Coaches Corner Operator Incentives & etention: Keeping the Team Happy Paying for performance. Does it promote stars or bench sitters? What levels are the ones for you? How do you know what to reward and what is an issue. Check out the ideas of this team. Break out session: Technical Play IS Scripting Philosophies: Planning the Play Do you set everything up the same? Is each client different? Do you code by color, font? Share your reasons why and listen to the ideas of others. Amtelco Sets Sail with the Pirates of Savannah Let s Party Me Hearties! Join Amtelco aboard the Georgia Queen! Board at Hotel Westin dock at 7:00 and cruise till 10:00 p.m. Disembark back at Westin hotel dock. Plenty of bread ( finest foods), grog (open bar), music (live band) and spectacular views of Savannah. Boat is heated and enclosed, so no worries about the weather and the river promises calm seas. Tuesday, February 5 8:30-9:00 a.m. Breakfast & egistration 5

6 Xxiv Conference Schedule 8:30-9:15 a.m. 9:00-9:15 a.m. 9:15-10:45 a.m. Speaker: Kevin Beale 9:15 a.m. - 12:00 p.m. 10:45-11:00 a.m. 11:00 a.m. - 12:00 p.m. Technical Assistance Available **There will be technical assistance available an hour before the workshop in the event there are connectivity issues. The workshop will start promptly at 9:15 a.m., so please have your test accounts ready, and test your connectivity, before the workshop actually begins. Announcements Amtelco Presents Special new features for Infinity 5.5, Voice Logger, VOIP, eal Time, ANI IS Basic Scripting Workshop So, the IS software is out of the box but you re having trouble getting started? Or maybe you ve gotten started but you d like to learn more about the esponse Elements and the Expression Builder? If the answer is yes, then this workshop is for you! oll up your sleeves and get ready to dig in! From flow charting to a final script, we ll take you through the design phase and the programming phase as well as the troubleshooting phase. We ll be building working scripts that demonstrate: Designer Info Pages; Various Inputs (W/Explanation of Properties); Buttons and Checkboxes; List Branching; Case Branching; Expression Builder; Screen Modes; Infinity Integration; and Linking Infinity Oncall Scheduler. In addition, we ll review valuable IS programming resources such as the IS listserv and Amtelco s Tech Helper. Prerequisites: This is a hands-on workshop. Please come prepared with your own laptop*, a connection to YOU system**, and the following account/directory setups: 1) An Infinity account to play with ; 2) If you re using Infinity OnCall Scheduler, please set up an Infinity OnCall Schedule directory assigned to the play account in #1 (Please make sure to have resources assigned to the directory and have those resources scheduled during the time of the workshop); 3) The exact name of the oncall directory used in #2 as well as the exact labels for each field in that directory. For troubleshooting purposes, it is advisable that you have access to your Oncall Scheduler Supervisor. *If you don t have your own laptop, consider buddying up with someone that does! Break Game Discussion (ound Tables) Parallel Seminar: IS Basic Scripting Workshop All about setting up remote ops (terminal server/security/firewalls) Client service & retention Setting up a Disaster Plan Billing strategies XLScheduler Autoconnect/Perfect Answer & the 1/2/3 call environment Call Distribution Let s talk eports Managing remote operators & remote offices Scheduling for your environment All forms of advertising/marketing Are you ready for IS? Making the sale VOIP set up and providers Added responsibilities in hospitals (nurse call, dispatch for escorts, alarms) 6 Service Discount test Jason Lumbruno, ACT Teleservices obin Bailey, DCAS Mike Shantz, Northern Communication Services, Inc. Bill Smith, AnswerOne Susan Hiley, Alliance Communication Center Holly Davis, Tele-Serv & My eceptionist Amy Kritzman, American MediConnect Mike Burkinshaw, Comm-Link Colette Gobran, ACT Teleservices Debra Wohlt, Monroe Telephone Answering Services, Inc. obert Donnelly, Medical Service Bureau, Inc. Joe Adam, ACT Teleservices Gary Pudles, AnswerNet Network Chuck Boyce, Brandywine Technology Mary Schiller, East Carolina U Brody School of Medicine Jake Phillips, Appletree Answering Service

7 Conference Schedule 12:00-1:00 p.m. 1:00-2:00 p.m. Speaker: Jody LaLuzerne Speakers: Desiree Bombenon, Amy Kritzman, Judi Lathan (Moderator) Speakers: Joe Adam (Moderator), Mike Burkinshaw, Joe Miller, Doug Swift Lunch Break out session: Technical play Equipment upgrades & pro-active replacement: Keeping the game tuned Pro-active maintenance and replacement. How to help prevent that two AM drive fail. Break out session: Coaches Corner Conducting Interviews: From application to hire The interview process from start to finish, how to get them and check them out. How much time to invest. How to get the best results. Break out session: Managing the team Survival Management: Points to consider Join the panel as they discuss how to grow from a small-medium business to a large-small business. Work on your business, not in it. Plan for continuation of your business, if you are out of the picture. Develop the infrastructure to ensure business continuation, about 3-deep management, and management survivability. 1:00-3:15 p.m. 2:00-2:15 p.m. 2:15-3:15 p.m. IS Advanced Workshop Have you been scripting for awhile and want to take your scripts to another level using SQL databases and stored procedures? Want to learn more about shared fields and formatting properties? Does a customer have a website they d like you to post data to? Bring your questions and your special programming needs and brainstorm with an exceptional group of IS programmers who like to think outside the input box! Some of the subjects discussed during this advanced workshop are: IS Dispatching; Using SQL Procedures; Posting IS script data to a form within a web page; Shared Fields; Formatting Properties; Diagnostics; and more. Prerequisites: Basic IS scripting knowledge. Although we won t necessarily be building a script from the ground up, you may want to consider bringing your laptop and a connection to your system so you can share special programming needs (or show off creative scripting that you ve developed). Break Game Discussion (ound Tables) All about setting up remote ops (terminal server/security/firewalls) Client service & retention Setting up a Disaster Plan Billing strategies XLScheduler Autoconnect/Perfect Answer & the 1/2/3 call environment Call Distribution Let s talk eports Managing remote operators & remote offices Scheduling for your environment All forms of advertising/marketing Are you ready for IS? Making the sale VOIP set up and providers Physician eferral Challenges faced by multi-sites Cheryl Tirrell, ACT Teleservices Gail ussell, Salina egional Health Center on Waine, TigerTel/UT Celia Case, Southwest Call Center of L.A., Inc. Susan Hiley, Alliance Communications Center Trisha Stenburg, Time Communications Amy Kritzman, American MediConnect TBA Tory Johnson, ACT Teleservices Gail ussell, Salina egional Health Center Gary Pudles, AnswerNet Network Joe Adam, ACT Teleservices Bill Smith, AnswerOne Chuck Boyce, Brandywine Technology TBA Joe Miller, Call Experts Parallel Seminar: IS Advanced Workshop 7

8 Xxiv Conference Schedule 3:15-5:30 p.m. NAEO Business Meeting All NAEO members are invited to join the NAEO Board of Directors lead by Head Coach and President, Mr. Jim Wagner, to be debriefed on the year in review through the Annual eport. The financial health of NAEO will discussed, a highlight of the year s accomplishments will be reviewed and an overview of the direction of the future will be given. Ballots for NAEO the Board of Directors will be distributed and election results will be announced. Wednesday, February 6 8:30-9:00 a.m. 8:45-9:45 a.m. 9:45-10:45 a.m. Speakers: Lisa Olson, Thomas Parrotti (Moderator), Mary Schiller Speakers: Sharon Campbell, Maryann Wetmore Speaker: Matthew Crocker 10:45-11:00 a.m. 11:00 a.m. - 12:00 p.m. Breakfast & egistration Breakfast of champions: Talk with the team Wish list: What tops your line up? Interactive discussion with Amtelco about the items that interest you. Break out session: Medical Leave Prescription renewal: Giving them the slip Adding services is always a benefit. Find out how these facilities have added value for their clients by providing a prescription renewal service. Break out session: Coaches Corner Basic Training camp: Get them started right! The session will discuss bringing in those first time players and getting them up to speed with the rest of the team. What are the basics needed for the new trainee? Break out session: Technical Play The Future of Call Center Telephony: Planning future plays Telecom/VOIP forum Break Game Discussion (ound Tables) 8 All about setting up remote ops (terminal server/security/firewalls) Client service & retention Setting up a Disaster Plan Billing strategies XLScheduler Autoconnect/Perfect Answer & the 1/2/3 call environment Call Distribution Let s talk eports Managing remote operators & remote offices Scheduling for your environment All forms of advertising/marketing Are you ready for IS? Making the sale VOIP set up and providers Using IS in Hospitals Challenges faced by small companies Jake Phillips, Appletree Answering Service Joe Pores, Call 4 Health on Waine, TigerTel/UT Jamey Hopper, Dexcomm Mary Anne Straw, TigerTel/UT Judi Lathan, University Health Care Systems Chuck Boyce, Brandywine Technology TBA Joe Miller, Call Experts Annie Clark, Call 4 Health Bill Smith, AnswerOne Joe Adam, ACT Teleservices Gary Pudles, AnswerNet Network Clayton obinson, A-1 Answering Service TBA Jonathan Pierce, The Prestige Corporation Group

9 Conference Schedule 12:00-1:00 p.m. Speaker: Thomas Parrotti Speakers: Jake Phillips, Pam Shaffer (Moderator) Speakers: Sharon Campbell, Maryann Wetmore 1:00-2:00 p.m. Break out session: Medical leave ed Alert: Clear the stands When many people need to be contacted in a flash, are you ready? Check out the ed Alert system and how it is used in a call center. Break out session: Technical play IS dispatch: pitfalls and successes! What if there s a special or status that is meant to over-ride the OCS? What if there s a problem with the OCS entry... like no entry at all? Take a look at the problems, but also the great successes of this play. Break out session: Coaches corner Continual training for Quality: Keeping the players fresh How can we make sure our players are doing the best job, and have the best training for the job? Keep them fresh, track their progress, and coach them when needed. Final Touchdown Let s do one final huddle to recap our Championship conference! Don t miss our closing luncheon reception as we look back at our conference in pictures. Many drawing prizes will awarded. You must be present to win! Conference Scholarships A limited number of conference scholarships are available. Please download the scholarship application at or call or with questions. Applications are due by January 7, Conference Speakers Joe Adam, ACT Teleservices Joe joined ACT Teleservices in January 2006 with over 10 years experience in Call Center Operations and hospital based Answering Services. He also serves on the Board of Directors for NAEO and serves as Technical Chair. obin Bailey, DCAS DCAS has been in business since It is a family-owned business. obin is a Certified Public Accountant and has been running DCAS with the help of her staff since Desiree Bombenon, PDL Contact Centres Desiree is the president and COO of PDL contact centres she has 18 years with the contact centre industry and is a certified call centre strategic leader. PDL has been in business for 25 years providing award winning solutions globally. PDL prides itself on innovative solutions for its customers, and its involvement in community and charitable projects. Bo Brand, Time Communications Mike Burkinshaw, Comm-Link Mike is Managing Director of Comm-Link, a call center based in Mansfield, England. He s been an Infinity user since 1998 and his center has since grown to 18 stations. As a business, Comm-Link has focused on staff relationships. Sharon Campbell, Cal Johnson s Answering Service Cal Johnson s Answering Service was founded in Currently, Cal Johnson s has clients in approximately 25 states and has the goal to serve clients in every state. Matthew Crocker, Crocker Communications, Inc. Kelli Harrigan, Spectrum Communications Kelli s history with Spectrum began in 1983 and runs the gamut from working as a Telephone Service epresentative on all of the various shifts, bookkeeping, billing, team leader/supervisor, customer service, scheduling, even a little sales. Now her time is spent mostly on handling technical needs and working with major accounts as Vice President of Operations. Tory Johnson, ACT Teleservices Tory was introduced to the industry in June, 1997 when she began working for ACT Teleservices as a Telephone Operator. She quickly moved up to Administrative Assistant/Customer Advocate, where she performed all billing functions, account collections, customer service and all new account programming. She was then promoted to Operations Trainer/Coach and later promoted to Operations Manager in March of Amy Kritzman, American MediConnect American MediConnect has been serving medical customers large and small since Amy has been a part of the organization since Having come from big companies, she has had 9

10 Xxiv Conference Speakers some incredible opportunities to learn about management and hiring from some amazing speakers and teachers and is always pleased to share ideas and learn from others in this diverse organization. Jody LaLuzerne, Amtelco Jody LaLuzerne, Service Supervisor of Amtelco, began working there in October, Upon graduation, he started working in Amtelco s Final Assembly and Testing (FAT) area, as well as with Project Management. Judi Lathan, University Health Care Systems Judi is the Manager of the Call Center and Physician Locator Service. She has worked for University Health Care System for 20 years. University Health Care System has won the Hospital of Choice for the last 9 consecutive years! She is a proud employee of an organization that continues to be a leader in so many ways. Janet Livingston, Answer Center America, Inc. Janet is the founder of Answer Center America, Inc., which began as Total Quality Communication in She is a supporter of improving the teleservice industry s continuing education of our management, agents and the people who run our companies as well as education that will better equip us to use all the features and software made available to us by Amtelco. Marie McGuire, AnswerTel of Athens, Inc. General Manager Marie McGuire started with AnswerTel in 1986 as a part-time, 3rd shift operator and has been general manager for 15 years. This experience has helped her make decisions from all aspects of the company instead of from only the business aspect. AnswerTel was named North Alabama Better Business Bureau s 2006 Torch Award ecipient for Marketplace Ethics in the small business division. Joe Miller, Call Experts Joe Miller operated Checkpoint Communications for 23 years before joining forces with NAEO Past President Mike Leibowitz in 2006 to blend his business into Call Experts. Joe has served as an NAEO board member since 2002 and has had the privilege of serving as the association s president for Joe s experience with different generations of Amtelco equipment is surpassed by few, having been an early adopter of today s Infinity-like product, PCMX. Joe started with cord boards, mitey-mites, multi-mites, VCF 400, PCMX and has evolved into making wide use of the IS generation of products. Dawn Newborn, Omni Communications Dawn is the vice president for Omni Communications. She started her career with the answering service in Her experience over the years includes negotiating with Telco s, implementing new scheduling procedures, all aspects of technical needs/repair, managing the staff, making upgrade purchases and implementation of products; sales and pricing of product and product quality control. Her passion is seeing others achieve their dreams. Lisa Olson, NotifyMD Lisa began her career in Answering Service/Call Center Management in the era of cord boards when she joined Western Union International and now holds the position of National Account Service Manager for NotifyMD. A 20+ year veteran of the answering service/call center industry, Lisa has worked for a number of wireless carriers such as Skytel and Celluar One where she held the positions focusing on Customer Services. Thomas Parrotti, Bassett Healthcare Thomas has been in the Telecommunication industry as an Operations Manager and Director for 12 years 6 years in the private sector and 6 years at a healthcare institution. He has many years of executive level management and has developed municipal service contracts for a nontelecommunications industry. Jake Phillips, Appletree Answering Service Jake is currently the Call Center IT Manager for Appletree Answering Service, overseeing the Infinity systems and the Quintum VOIP network. Jake has been in the industry since 1992, starting out in Minneapolis, MN. Throughout those 15 years, he has primarily been on Amtelco systems, including PCMX, Eve and Infinity. Jake is an active participant in NAEO as part of the Technical Committee. Jonathan Pierce, The Prestige Corporation Group Pam Shaffer, Call Experts/Checkpoint Pam has been with Checkpoint for 15 years and is currently the IT Manager. Pam has helped to establish and maintain several Amtelco systems such as PCMX, Infinity, and IS. She s also part of the Amtelco IS Beta team and is the Webinar Coordinator for the NAEO Education Committee. Mary Schiller, East Carolina University Brody School of Medicine Mary is the Brody School of Medicine Contact Center Supervisor. She has been in her position for the past six years, and was integral in building her organization from the ground up. Her position is very dynamic, and includes all operations and support, as well as ongoing growth of her organization. For the past two years, Mary has enjoyed serving on the NAEO Membership Committee. Trisha Stenberg, Time Communications Trisha Stenberg is the President of Time Communications in St. Paul, MN. She has been part of their staff for over 11 years, starting as a Telephone epresentative, working her way up to programming accounts and technical support, among other positions, then spending over 5 years as the Director of Client Services until she received a promotion to President. Trisha is on the NAEO Board of Directors and sits on several committees. Doug Swift, TigerTel/UT Doug, President and CEO of TigerTel, has been involved in the Message Centre/Call Centre industry for more than 25 years. In May of 2001, Doug and a group of investors bought the call centre assets of TigerTel from AT&T and formed TigerTel Communications Inc. Today, TigerTel is the largest company, of its kind in Canada, with 13 offices, stretching from coast to coast. Maryann Wetmore, Network One Communications Maryann is the President and CEO of Network One Communications. ecognized as a creative salesperson and marketer, Maryann has shared her theories and practices as a presenter during various NAEO, regional and national telemessaging meetings across the country. She has been a published author on marketing and public relations issues, as well as being recognized by NAEO as Member of the Year and Writer of the Year. 10

11 NAEO Conference egistration One person per registrtation. Please photocopy for additional registrants or register online at Name Title Company Address City State Zip Phone Fax Website Is this your first NAEO Conference? q Yes q No Do you have special dietary needs? q Kosher q Vegetarian q Other q Yes, I plan to attend the IS Advanced Workshop on Tuesday. Fees (to receive the multi-attendee discount, please submit all completed forms with full payment together) 1-3 People Early (on or before 1/4) Late (after 1/4) Members q $530 q $600 Non-members q $730 q $ People Early (on or before 1/4) Late (after 1/4) Members q $505 q $575 Non-members q $725 q $ People Early (on or before 1/4) Late (after 1/4) Members q $475 q $545 Non-members q $675 q $745 Additional Tickets (for family and friends NOT attending the conference) q Sunday Opening eception $65/ticket Name(s) q Monday Luncheon $40/ticket Name(s) q Tuesday Luncheon $40/ticket Name(s) q Wednesday Luncheon $40/ticket Name(s) TOTAL Payment Information q Check (made payable to NAEO) q Visa q Mastercard Credit Card # Exp. Date Cardholder Name (print) Phone 3-digit security # Signature Mail form with payment to: NAEO, 1000 Westgate Drive, Suite 252 St. Paul, MN or fax to or initials date CK/CC amt. paid bal. due Coaching a league of Champions (For office use only) fin. February 3-6, 2008 Westin Savannah Golf esort & Spa Savannah, Georgia Merchandise NAEO is offering some great conference merchandise to commemorate the 2008 Annual Conference and to promote user group, NAEO. You can order shirts that can be picked up at the conference by including them on your order form. A limited number of extra shirts will be available onsite. Women s Polo $35 (ed) q XS q S q M q L q XL Men s Polo $30 (Yellow) q XS q S q M q L q XL q XXL q 3XL q 4XL q 5XL Windshirt $40 (Navy blue) q XS q S q M q L q XL q XXL q 3XL q 4XL Be a Buddy! The NAEO Membership Committee is looking for volunteers who will be attending the conference and are willing to serve as a buddy for first-time conference attendees. This provides a great way to get to know a newer member and to introduce them to the unique people and culture that makes the NAEO Annual Conference special. As a bonus, buddies get to attend the first-timer reception, complete with extra food and drinks, in order to get to know their first-timer and begin to introduce them to other members. q Yes, I am interested in being a buddy. Cancellation Policy: Full refunds, minus a $35 administrative charge, will be given if a written cancellation is received by January 4, After this date, all requests for registration fee refunds are subject to approval by the NAEO President. Notice of cancellation must be faxed to the NAEO Office at Substitutions for a registrant are allowable up to 7 days prior to the first day of the conference. No shows will not receive a refund. Questions? Call NAEO at or Visit for details. 11

12 Join us at Coaching a league of Champions egistration is also available online at First Class Mail U.S. Postage PAID Permit No Minneapolis, MN National Amtelco Equipment Owners 1000 Westgate Drive, Suite 252 St. Paul, MN U.S.A

Save the Date and join us for the Region Conference

Save the Date and join us for the Region Conference Promotional information is sent by e-mail. The conference chair needs to send a "blurb" to Diane Matteson (matteson@ksu.edu) and we will send them out to the region members from our office. Planning ahead

More information

BOCA RATON RESORT & CLUB

BOCA RATON RESORT & CLUB SPONSOR & EXHIBITOR PROSPECTUS AIA FLORIDA ANNUAL CONVENTION & TRADESHOW JULY 30 - AUGUST 2, 2015 BOCA RATON, FL BOCA RATON RESORT & CLUB SIGN UP BY JANUARY 31 AND SAVE! Join AIA Florida at the beautiful

More information

NORTHEAST HOME HEALTH LEADERSHIP SUMMIT

NORTHEAST HOME HEALTH LEADERSHIP SUMMIT The Thirteenth Annual NORTHEAST HOME HEALTH LEADERSHIP SUMMIT Turn On Your Leadership Light Sometimes everything has to be inscribed across the heavens so you can find the one line already written inside

More information

Emirates Golf Club Membership Benefits 2016

Emirates Golf Club Membership Benefits 2016 Emirates Golf Club Membership Benefits 2016 With its rich history and passionate dedication to service, it s easy to see why Emirates Golf Club has become the top golfing destination in Dubai. Where champions

More information

FIRE UP YOUR CARD PROGRAM!

FIRE UP YOUR CARD PROGRAM! IGNITE YOUR ENTHUSIASM AND FIRE UP YOUR CARD PROGRAM! With all the extraordinary changes happening in the credit union industry this year make sure your credit union isn t left out in the cold! Let CSCU

More information

National Black MBA Association is Impacting Time, Technology, and Tomorrow One Member at a Time at the 34 th Annual Conference & Exposition

National Black MBA Association is Impacting Time, Technology, and Tomorrow One Member at a Time at the 34 th Annual Conference & Exposition FOR IMMEDIATE RELEASE Media Contact: Faith Morris (312) 701.0388 Faith@getmerged.com National Black MBA Association is Impacting Time, Technology, and Tomorrow One Member at a Time at the 34 th Annual

More information

Examination Review Course

Examination Review Course BOARD OF GOVERNORS Examination Review Course Your Next Step to Becoming Board Certified in Healthcare Management and a Fellow of the American College of Healthcare Executives Review key knowledge areas

More information

ABMP School Issues Forum 2011. education. fellowship. Celebrating 15 Years of Inspired Learning. April 14 16, 2011. Hotel Monaco, Denver, Colorado

ABMP School Issues Forum 2011. education. fellowship. Celebrating 15 Years of Inspired Learning. April 14 16, 2011. Hotel Monaco, Denver, Colorado ABMP School Issues Forum 2011 education fellowship Celebrating 15 Years of Inspired Learning April 14 16, 2011 Hotel Monaco, Denver, Colorado Associated Bodywork & Massage Professionals (ABMP) is thrilled

More information

Treasurers. Illinois Municipal Treasurers Association. Institute and Advanced Seminar for. November 15-19

Treasurers. Illinois Municipal Treasurers Association. Institute and Advanced Seminar for. November 15-19 Illinois Municipal Treasurers Association November 15-19 Doubletree Hotel Bloomington, IL Treasurers CPA s Financial Officers Support Staff Sponsored by Illinois Municipal Treasurers Association Eastern

More information

Nonprofit Technology & Communications Conference

Nonprofit Technology & Communications Conference Nonprofit Technology & Communications Conference 2012 Friday, March 16 7:45 a.m. - 4:30 p.m. Hyatt Regency Minneapolis 1300 Nicollet Mall, Minneapolis 2012 Nonprofit Technology & Communications Conference

More information

20 th A N N I V E R S A R Y

20 th A N N I V E R S A R Y Red = Pantone 187c Your #1 Resource for Club Membership & Marketing Education Increasing Membership Growth, Usage, Retention and Satisfaction Allied Associations: ACCP, APCD, CMAA, CSCM 20 th A N N I V

More information

A Conference for Young Professionals in Material Handling. Emerging. Collaboration JULY 30, 2015. New location! Wyndham Grand Chicago Riverfront

A Conference for Young Professionals in Material Handling. Emerging. Collaboration JULY 30, 2015. New location! Wyndham Grand Chicago Riverfront A Conference for Young Professionals in Material Handling Emerging Leaders Conference: Collaboration JULY 30, 2015 A Conference in the Heart of Chicago New location! Wyndham Grand Chicago Riverfront Emerging

More information

RECRUITING TIPS SCRIPTS. Tom Ferry - Your Coach 888.866.3377 tomferry.com

RECRUITING TIPS SCRIPTS. Tom Ferry - Your Coach 888.866.3377 tomferry.com RECRUITING TIPS & SCRIPTS 1 & WHAT TO SAY TO NEW EXPERIENCED AGENTS table of contents Attracting New Agents Key Tips for Speaking with New Agents Interviewing a New Agent Inviting a New Agent to a Career

More information

HOW TO RUN A TENNIS ON CAMPUS SERIES TOURNAMENT

HOW TO RUN A TENNIS ON CAMPUS SERIES TOURNAMENT HOW TO RUN A TENNIS ON CAMPUS SERIES TOURNAMENT Before The Tournament Planning a tournament can be stressful at times, but with preparation the actual running of the tournament should be fairly easy. There

More information

PRIDE. Passion. PROFESSIONAL.

PRIDE. Passion. PROFESSIONAL. PRIDE. Passion. PROFESSIONAL. TFC. PRIDE. Passion. PROFESSIONAL. Established in 2006, Texas Football Club (TFC) is a non-profit, public service corporation. TFC provides a unique opportunity for talented

More information

Ian Dalzell Leads List of Philadelphia PGA Award Winners

Ian Dalzell Leads List of Philadelphia PGA Award Winners Ian Dalzell Leads List of Philadelphia PGA Award Winners Every year in mid-january, the Philadelphia s PGA Special Awards committee gathers together to begin the daunting task of selecting the newest award

More information

2015 Road Show & Business Networking Conference

2015 Road Show & Business Networking Conference Automotive Recyclers of Michigan 2015 Road Show & Business Networking Conference n Indoor Booths n Outdoor Demonstration Areas n Free Wireless Internet n New Technology Introductions n Training & Seminars

More information

Bankruptcy Law and Trends Southern District of Georgia

Bankruptcy Law and Trends Southern District of Georgia COASTAL BANKRUPTCY LAW INSTITUTE www.bankruptcylawresearch.org Announces its: 22nd Annual Bankruptcy Law and Trends Southern District of Georgia To be held at: Savannah International Trade & Convention

More information

Healthcare Internet Conference

Healthcare Internet Conference Leading The Digital Transformation 19th Annual Greystone.Net Healthcare Internet Conference ORLANDO November 9-11, 2015 The Omni Orlando Resort at ChampionsGate www.hcic.net CALL FOR SPEAKERS Organized

More information

INNOVATION IN OUR EVOLVING ECONOMY

INNOVATION IN OUR EVOLVING ECONOMY ACEC ANNUAL CONFERENCE: INNOVATION IN OUR EVOLVING ECONOMY THE LODGE AT SONOMA RENAISSANCE RESORT & SPA For more information or to register, visit www.regonline.com/aceccaconference SONOMA, CONFERENCE

More information

NATIONAL GEOGRAPHIC TRAVELER PHOTOGRAPHY WORKSHOP. Omni Scottsdale Resort & Spa at Montelucia April 1 4, 2016 Scottsdale, Arizona

NATIONAL GEOGRAPHIC TRAVELER PHOTOGRAPHY WORKSHOP. Omni Scottsdale Resort & Spa at Montelucia April 1 4, 2016 Scottsdale, Arizona NATIONAL GEOGRAPHIC TRAVELER PHOTOGRAPHY WORKSHOP Omni Scottsdale Resort & Spa at Montelucia April 1 4, 2016 Scottsdale, Arizona NATIONAL GEOGRAPHIC TRAVELER PHOTOGRAPHY WORKSHOP Omni Scottsdale Resort

More information

2015 Annual Conference Savannah International Trade and Convention Center Savannah/Chatham County April 17-20 Back to the Future!

2015 Annual Conference Savannah International Trade and Convention Center Savannah/Chatham County April 17-20 Back to the Future! 2015 Annual Conference Savannah International Trade and Convention Center Savannah/Chatham County April 17-20 Back to the Future! ACCG s Centennial Celebration in 2014 was an opportunity to reflect and

More information

The Executive Event on Retail Security and Loss Prevention

The Executive Event on Retail Security and Loss Prevention You re Invited, All Expenses Paid You re Invited, All Expenses Paid Airfare, Hotel, Meals & Event at No Cost The Executive Event on Retail Security and Loss Prevention An Eaton Hall Event Airfare, Hotel,

More information

BOLINGBROOK GOLF CLUB 2015 GOLF SCHEDULE OF EVENTS DESCRIPTIONS AND FEES

BOLINGBROOK GOLF CLUB 2015 GOLF SCHEDULE OF EVENTS DESCRIPTIONS AND FEES BOLINGBROOK GOLF CLUB 2015 GOLF SCHEDULE OF EVENTS DESCRIPTIONS AND FEES *Spring Scramble (Flighted) March 28th 12:00pm Shotgun Entry Fee: $75 per player ($300 per foursome); $20 entry fee per Member.

More information

REGISTER TODAY! 79TH ANNUAL CONFERENCE & STATE BOARD OF ACCOUNTS SCHOOL INDIANAPOLIS THE WESTIN JUNE 7-11, 2015

REGISTER TODAY! 79TH ANNUAL CONFERENCE & STATE BOARD OF ACCOUNTS SCHOOL INDIANAPOLIS THE WESTIN JUNE 7-11, 2015 lmct REGISTER TODAY! 79TH ANNUAL CONFERENCE & STATE BOARD OF ACCOUNTS SCHOOL INDIANAPOLIS THE WESTIN JUNE 7-11, 2015 JOIN US! The ILMCT 79th Annual Conference & State Board of Accounts School will be held

More information

Technology Trends to Manage Your Clients Better

Technology Trends to Manage Your Clients Better Welcome Dear ichannel User Conference Attendees, I am pleased to welcome each of you to the 2015 ichannel User Conference. You have invested a lot in our products and, each year, we enjoy this opportunity

More information

The Fire Chiefs Planning Committee thanks you for your continued support. We look forward to seeing you at the conference in February.

The Fire Chiefs Planning Committee thanks you for your continued support. We look forward to seeing you at the conference in February. Dear Vendor: The 2016 Fire Chiefs Executive Development Conference is scheduled for February 2nd 5th at the Bryant Conference Center in Tuscaloosa, Alabama. The conference continues to grow each year with

More information

2014 CAPHC Annual Conference

2014 CAPHC Annual Conference 2014 CAPHC Annual Conference Climbing Mountains: Leadership & Resilience in Paediatric Healthcare Calgary TELUS Convention Centre Calgary, Alberta October 19-21, 2014 Corporate Support Invitation Introduction

More information

meeting the challenges of the future...today

meeting the challenges of the future...today Empower your Call Center meeting the challenges of the future...today NATIONAL AMTELCO EQUIPMENT OWNERS 2006 ANNUAL CONFERENCE Welcome to Orlando! On behalf of the NAEO Board of Directors and the Conference

More information

Join us for a day and a half event featuring Dallas area consultants and professionals in the site location field.

Join us for a day and a half event featuring Dallas area consultants and professionals in the site location field. Join us for a day and a half event featuring Dallas area consultants and professionals in the site location field. The Fairmont Dallas PRESENTING SPONSOR This event is recognized by the International Economic

More information

THE EDGE. 2015 FCCFA ANNUAL CONVENTION & TRADE SHOW Hyatt Regency Coconut Point Resort & Spa - Bonita Springs, FL July 16 18, 2015

THE EDGE. 2015 FCCFA ANNUAL CONVENTION & TRADE SHOW Hyatt Regency Coconut Point Resort & Spa - Bonita Springs, FL July 16 18, 2015 GAINING THE EDGE 2015 FCCFA ANNUAL CONVENTION & TRADE SHOW Hyatt Regency Coconut Point Resort & Spa - Bonita Springs, FL July 16 18, 2015 2015 EXHIBITOR PROSPECTUS & SPONSORSHIP OPPORTUNITIES AN INVITATION

More information

2013 VBA SOLO & SMALL FIRM CONFERENCE

2013 VBA SOLO & SMALL FIRM CONFERENCE 2013 VBA SOLO & SMALL FIRM CONFERENCE MAY 16-17, 2013 BASIN HARBOR CLUB Pre-registration is required LEARN - NETWORK - RELAX Earn up to 12.0 Credits Including 5.0 Ethics Join us for the Fifth VBA Solo

More information

Transforming Facilities Managers of the Future. GAPPA Tradeshow Exhibit/Sponsor APPLICATION May 24-25 (Memorial Day Weekend)

Transforming Facilities Managers of the Future. GAPPA Tradeshow Exhibit/Sponsor APPLICATION May 24-25 (Memorial Day Weekend) Transforming Facilities Managers of the Future GAPPA Tradeshow Exhibit/Sponsor APPLICATION May 24-25 (Memorial Day Weekend) Full Event May 23-27, 2015 Table of Contents Tradeshow Application... 3 Exhibit

More information

To benefit the Conine Clubhouse at Joe DiMaggio Children s Hospital

To benefit the Conine Clubhouse at Joe DiMaggio Children s Hospital JEFF CONINE ALL-STAR GOLF CLASSIC MONDAY, JANUARY 25 th, 2016 DIPLOMAT GOLF RESORT & SPA To benefit the Conine Clubhouse at Joe DiMaggio Children s Hospital The Jeff Conine All-Star Golf Classic, one of

More information

February 18, 2014 Dear Florida Public Power Supporter,

February 18, 2014 Dear Florida Public Power Supporter, February18,2014 DearFloridaPublicPowerSupporter, WewantyoutobeanimportantpartoftheFMEAFMPAAnnualConference,July1518, 2014,attheRitzCarltoninNaples.Thisisyouropportunitytoparticipateintheunique eventbyshowingyoursupportasacorporatesponsor.

More information

Update your techknowledgey. frantech OCTOBER 26-28, 2015 INTERCONTINENTAL DALLAS DALLAS, TX

Update your techknowledgey. frantech OCTOBER 26-28, 2015 INTERCONTINENTAL DALLAS DALLAS, TX Update your techknowledgey. frantech OCTO OCTOBER 26-28, 2015 INTERCONTINENTAL DALLAS DALLAS, TX WHY OCTOBER ATTEND 27-28, FEATURED 2015 SPEAKERS DALLA Technology is an ever changing world, and being on

More information

27th Annual Section Conference & School Business Expo

27th Annual Section Conference & School Business Expo Proudly Presents 27th Annual Section Conference & School Business Expo February 26, 2016 The Town & Country Resort in Mission Valley San Diego, CA San Diego County School District Decision-Makers will

More information

Sincerely, Louis Riccio Conference Chairman

Sincerely, Louis Riccio Conference Chairman Annual Conference and Trade Show APRIL 22-24, 2015 The New Jersey State Chapter of the National Association of Housing and Redevelopment Officials (NJNAHRO, Inc.) is holding its Annual Conference and Exhibition

More information

Fall Conference. 16th MARCUMS Conference. October 13 & 14, 2015. Penn State University. Moving FORWARD

Fall Conference. 16th MARCUMS Conference. October 13 & 14, 2015. Penn State University. Moving FORWARD Fall Conference 16th MARCUMS Conference October 13 & 14, 2015 Penn State University Moving FORWARD 16th MARCUMS Conference October 13 & 14, 2015 The 16th annual MARCUMS conference will be hosted by Penn

More information

me s the ar s ye Thi MISSION POSSIBLE

me s the ar s ye Thi MISSION POSSIBLE This year s theme MISSION POSSIBLE Goals of the 2009 NADONA/LTC National Conference Establish a forum in which nurses can exchange their knowledge and experience with colleagues to improve management of

More information

transforming our industry, together

transforming our industry, together transforming our industry, together 37th Annual Conference & Expo July 24-27 San Antonio, TX La Cantera Hill Country Resort The industry event for loss prevention, safety, security and risk management

More information

Region 1 GOLD Program Description

Region 1 GOLD Program Description Region 1 GOLD Program Description G r a d u a t e s O f t h e L a s t D e c a d e Please vote for Region 1 GOLD your favorite Regional GOLD. Why? Please read below. Region 1 GOLD (Graduates of the Last

More information

SPRING BILLING, CODING, AND BUSINESS SEMINAR

SPRING BILLING, CODING, AND BUSINESS SEMINAR MAY 13 14, 2016 San Marcos Golf Resort Chandler, AZ SPRING BILLING, CODING, AND BUSINESS SEMINAR Plus, 2-Day Assistants Training! IGNORING PROBLEMS DOESN T MAKE THEM GO AWAY IT S TIME TO FOCUS ON YOUR

More information

How to Become an Educational Consultant

How to Become an Educational Consultant If you have ever dreamed of becoming an educational consultant but just don t know what the next step is, Do Not Miss this outstanding two-day National Seminar! How to Become an Educational Consultant

More information

RouseABOUT Graphics Seminar 2008 Summer Session

RouseABOUT Graphics Seminar 2008 Summer Session RouseABOUT Graphics Seminar 2008 Summer Session A RouseABOUT Graphics Seminar is an advanced course in Rouse Balloon Graphics. Just as in a language immersion weekend, we will eat, sleep and breathe RMS

More information

Nursing Home Administrator Oktoberfest Conference

Nursing Home Administrator Oktoberfest Conference Nursing Home Administrator Oktoberfest Conference October 14-16, 2015 Branson, Missouri 604 Dix Road Jefferson City, MO 65109 573-635-5355 www.mlnmonursing.org Welcome It is time to discover new experiences

More information

CAPDM Mobile Event App. App Updates Soon

CAPDM Mobile Event App. App Updates Soon Mobile Event App App Updates Soon Conference at-a-glance Strengthening relationships and showcasing capabilities to advance your business are key features of the CAPDM Executive Conference. Exclusive business

More information

2014 WEST VIRGINIA STATE BAR ANNUAL MEETING

2014 WEST VIRGINIA STATE BAR ANNUAL MEETING COVER STORY 2014 WEST VIRGINIA STATE BAR ANNUAL MEETING West Virginia s beautiful Capital City plays host to members of the State Bar I n 1986, I became a member of the West Virginia State Bar, having

More information

Big Sky Golf & Country Club 1690 Airport Road Pemberton, BC 604-894-6106 bigskygolf.com

Big Sky Golf & Country Club 1690 Airport Road Pemberton, BC 604-894-6106 bigskygolf.com WELCOME TO BIG SKY In one of the most awe-inspiring natural settings to be found, lies Big Sky Golf and Country Club. Just 25-minutes north of Whistler, is one of the Sea to Sky s hidden gems. Bordered

More information

TIER SPONSORSHIPS July 20-26,2015

TIER SPONSORSHIPS July 20-26,2015 TIER SPONSORSHIPS July 20-26,2015 THE SYMETRA TOUR: THE ROAD TO THE LPGA Who We Are Developmental Tour of the LPGA Compelling, Diverse Personalities Global Reach More than 300 members include 111international

More information

May 14, 2015. Women in Banking Day. Kellogg Hotel and Conference Center, Michigan State University, East Lansing

May 14, 2015. Women in Banking Day. Kellogg Hotel and Conference Center, Michigan State University, East Lansing May 14, 2015 Kellogg Hotel and Conference Center, Michigan State University, East Lansing MAY 14, 2015 Kellogg Hotel and Conference Center, East Lansing About Devoted to the development of women s leadership.

More information

Conference Format & Venue 2. Partnership Opportunities 3. Creative Sponsorship Menu 4. Student Recognition Night 5. Exhibit Booth Information 6

Conference Format & Venue 2. Partnership Opportunities 3. Creative Sponsorship Menu 4. Student Recognition Night 5. Exhibit Booth Information 6 INDEX Conference Format & Venue 2 Partnership Opportunities 3 Creative Sponsorship Menu 4 Student Recognition Night 5 Exhibit Booth Information 6 VC Order Form 7 Vision Canada Contract 8 Floor Plan 9 Contact

More information

CLINICAL & BEHAVIOR. Inextricably Linked. You re invited to learn more. Outcomes Conference

CLINICAL & BEHAVIOR. Inextricably Linked. You re invited to learn more. Outcomes Conference CLINICAL & BEHAVIOR Inextricably Linked. You re invited to learn more Outcomes Conference April 11-13, 2011 Hyatt Regency at the Arch St. Louis, Missouri The good physician treats the disease. The great

More information

2016 NJSHA Exhibitor Invitation

2016 NJSHA Exhibitor Invitation 2016 NJSHA Exhibitor Invitation April 14 - April 15 Ocean Place Resort & Spa Long Branch, New Jersey We ve Grown! 800+ Attendees Back by Popular Demand - Pathfinder NJSHA s Free Convention App Enhance

More information

2015 Vermont Health Care Association Conference & Trade Show

2015 Vermont Health Care Association Conference & Trade Show 2015 Vermont Health Care Association Conference & Trade Show September 15, 2015 Lake Morey Resort, Fairlee, VT It is time for our annual golf tournament as well as conference and trade show. The Lake Morey

More information

June 3 rd June 8 th 2014. FireKeepers Casino Hotel Championship Battle Creek Country Club Battle Creek, MI

June 3 rd June 8 th 2014. FireKeepers Casino Hotel Championship Battle Creek Country Club Battle Creek, MI 1 2 June 3 rd June 8 th 2014 FireKeepers Casino Hotel Championship Battle Creek Country Club Battle Creek, MI Net proceeds from the 2014 FireKeepers Casino Hotel Championship will benefit S.A.F.E. Place

More information

NATIONAL FBLA-PBL WEEK

NATIONAL FBLA-PBL WEEK NATIONAL FBLA-PBL WEEK FEBRUARY 9 15, 2014 FBLA-PBL Week is a great way to get your chapter in the news and promote the organization in your school. Here are some ideas to help you prepare for the annual

More information

Iowa Law Review Centennial Reunion Celebration

Iowa Law Review Centennial Reunion Celebration Iowa Law Review Centennial Reunion Celebration April 16 to April 18, 2015 A unique three-day opportunity honoring all Iowa Law Review Alumni law.uiowa.edu/ilr100 Schedule of Events THURSDAY, APRIL 16 6:00

More information

Make a Strong Impact and Stand Out from Your Competition SPONSORSHIP PROGRAM

Make a Strong Impact and Stand Out from Your Competition SPONSORSHIP PROGRAM Make a Strong Impact and Stand Out from Your Competition SPONSORSHIP PROGRAM NFMT 2016 SPONSORSHIP PROGRAM All NFMT Baltimore sponsors receive the following benefits: Featured Logo Placement: NFMT Event

More information

MARC/ NJNAHRO CONFERENCE & TRADE SHOW APRIL 24-27, 2016

MARC/ NJNAHRO CONFERENCE & TRADE SHOW APRIL 24-27, 2016 MARC/ NJNAHRO CONFERENCE & TRADE SHOW APRIL 24-27, 2016 The Middle Atlantic Regional Council and the New Jersey Chapter of the National Association of Housing and Redevelopment Officials (MARC NAHRO) (NJNAHRO)

More information

78TH ANNUAL CONFERENCE AUSTIN, TEXAS JULY 26-29, 2015 JW MARRIOTT AUSTIN

78TH ANNUAL CONFERENCE AUSTIN, TEXAS JULY 26-29, 2015 JW MARRIOTT AUSTIN 78TH ANNUAL CONFERENCE AUSTIN, TEAS JULY 26-29, 2015 JW MARRIOTT AUSTIN ADVERTISING, EHIBIT, & SPONSORSHIP OPPORTUNITIES CONFERENCE INFORMATION AND DEMOGRAPHICS: Join us in Austin, Texas for this year

More information

INSIDE MY. This year s annual meeting marks the 66th anniversary of your credit union. You can find information about the annual meeting on the next

INSIDE MY. This year s annual meeting marks the 66th anniversary of your credit union. You can find information about the annual meeting on the next INSIDE MY www.southwest66.com April 2015 IN THIS ISSUE PRESIDENT S LETTER President Sean Cahill talks about some of last year s accomplishments as well as what you can expect from your credit union moving

More information

User Conference 2007. Februar y 16 19 Boca Raton, FL MAXIMIZING PROFITABILITY: THE ART OF BIDDING INTELLIGENCE

User Conference 2007. Februar y 16 19 Boca Raton, FL MAXIMIZING PROFITABILITY: THE ART OF BIDDING INTELLIGENCE User Conference 2007 Februar y 16 19 Boca Raton, FL MAXIMIZING PROFITABILITY: THE ART OF BIDDING INTELLIGENCE Schedule Friday, February 16 Monday, February 19, 2007 Friday, February 16 3:00 7:00 p.m. Registration

More information

Clerks and Treasurers INSTITUTE

Clerks and Treasurers INSTITUTE MUNICIPAL Clerks and Treasurers INSTITUTE An experience of lasting value July 10 15, 2016 Radisson Hotel and Conference Center Green Bay, WI Register online at www.uwgb.edu/govt MUNICIPAL Clerks and Treasurers

More information

MPAY Software 12th Annual User Conference

MPAY Software 12th Annual User Conference MPAY Software 12th Annual User Conference Client Information Package August 21-23, 2008 Hyatt Regency Boston 2008 BOSTON, MA Table of Contents Hotel Information 3 General Information Attire 4 Weather 4

More information

3.625 X 1. What kind of tournament are you running?

3.625 X 1. What kind of tournament are you running? Select and secure a date: The Tournament Coordinator at The Royal Ashburn Golf Club can help arrange a date for your event. Once a date is chosen, we will forward a copy of our contract. Please sign the

More information

Arizona Institute on Leadership and Politics Arizona State Capitol and Arizona State University May 31 - June 3, 2015 ORIENTATION PACKET

Arizona Institute on Leadership and Politics Arizona State Capitol and Arizona State University May 31 - June 3, 2015 ORIENTATION PACKET May 31 - June 3, 2015 ORIENTATION PACKET 1 May 31 - June 3, 2015 Congratulations on your acceptance to the. This packet contains important information on when to arrive, what to expect and how to prepare

More information

Nebraska Land Title Association 2015 Convention & Annual Meeting. September 16-17, 2015

Nebraska Land Title Association 2015 Convention & Annual Meeting. September 16-17, 2015 LET THE Begin! Nebraska Land Title Association September 16-17, 2015 Sandhills Convention Center 2102 South Jeffers, North Platte, NE Nebraska Land Title Association Let the Games Begin! September 16-17,

More information

Memberships. The Naples Beach Hotel & Golf Club

Memberships. The Naples Beach Hotel & Golf Club Memberships The Naples Beach Hotel & Golf Club Enjoy the privilege of membership in the area of golf, spa, tennis or the total package with our resort membership. Thank you for considering The Naples Beach

More information

Better Deals, More Cashback

Better Deals, More Cashback Better Deals, More Cashback 1 Table of contents 4 About DubLi 6 What is Cashback? 8 Coupons, Promotions and Special Deals 10 Travel Get paid to travel with industry-leading Cashback rewards 12 Shopping

More information

in this issue Vote For Your Board of Directors

in this issue Vote For Your Board of Directors in this issue Vote For Your Board of Directors... Pages 1-2 Apply for a $2,000 Scholarship... Page 2 Northgate Branch Moving to Thornton Place... Page 2 2013 Annual Meeting... Page 3 Transfer Your Balance,

More information

AIA Florida. 2015 Sponsorship Opportunities

AIA Florida. 2015 Sponsorship Opportunities AIA Florida 2015 Sponsorship Opportunities THANK YOU FOR CONSIDERING A SPONSORSHIP WITH AIA FLORIDA IN 2015! Companies that commit to a sponsorship of $2,500 or more per year become AIA Florida Corporate

More information

Be our guests on a journey of discovery at IMEX

Be our guests on a journey of discovery at IMEX Frankfurt 19 21 April 2016 Be our guests on a journey of discovery at IMEX @IMEX Let s meet! INSPIRATION ON EVERY CORNER The worldwide exhibition for incentive travel, meetings and events. Why come to

More information

UK INTERNATIONAL RESIDENTIAL CAMP F.A.Qʼs

UK INTERNATIONAL RESIDENTIAL CAMP F.A.Qʼs UK INTERNATIONAL RESIDENTIAL CAMP F.A.Qʼs Please find below some common questions that have come up in the last four years. How are the students grouped during training? When the students first arrive

More information

The 2008 P E N S I O N L A W Y E R S A S S O C I A T I O N C O N F E R E N C E

The 2008 P E N S I O N L A W Y E R S A S S O C I A T I O N C O N F E R E N C E The 2008 P E N S I O N L A W Y E R S A S S O C I A T I O N C O N F E R E N C E will take place at NH The Lord Charles Hotel, Somerset West, Cape Town from Sunday 16 to Tuesday 18 March 2008 The Pension

More information

2016 COMMUNITY BANKERS FOR COMPLIANCE PROGRAM

2016 COMMUNITY BANKERS FOR COMPLIANCE PROGRAM 2016 COMMUNITY BANKERS FOR COMPLIANCE PROGRAM Guidance for structuring and maintaining a strong in-bank compliance program. February 16, 2016 June 9, 2016 August 18, 2016 November 30, 2016 Eagle Eye Golf

More information

2015 State Fleet Manager s Workshop Nashville, Tennessee

2015 State Fleet Manager s Workshop Nashville, Tennessee 2015 State Fleet Manager s Workshop Nashville, Tennessee Program Agenda Workshop Registration Hotel Accommodations Our Annual Sponsors Workshop Sponsorship Opportunities Our Mission NCSFA connects managers

More information

August 15, 2014. Dear Administrator,

August 15, 2014. Dear Administrator, August 15, 2014 Dear Administrator, Enclosed you will find registration materials for the 2014 Southeast Christian School Convention in Myrtle Beach at the Convention Center on September 24-26, 2014. We

More information

Virginia Association of Housing Counselors

Virginia Association of Housing Counselors Virginia Association of Housing Counselors 2016 Annual Spring Conference May 2 - May 5 Chesapeake Marriott and Chesapeake Conference Center Housing Counselors: Meeting the Challenge About the VAHC 2016

More information

35th ANNUAL. Tax Seminar ON PRIVATE FOUNDATIONS. May 16-18, 2007 La Costa Resort & Spa, Carlsbad, California

35th ANNUAL. Tax Seminar ON PRIVATE FOUNDATIONS. May 16-18, 2007 La Costa Resort & Spa, Carlsbad, California 35th ANNUAL Tax Seminar ON PRIVATE FOUNDATIONS May 16-18, 2007 La Costa Resort & Spa, Carlsbad, California Salk Institute for Biological Studies Tax Seminar on Private Foundations Includes impact of proposed

More information

T-O-A-L, NAEP Texas Oklahoma Arkansas Louisiana Region, National Association of Educational Procurement NETWORKING NEWS

T-O-A-L, NAEP Texas Oklahoma Arkansas Louisiana Region, National Association of Educational Procurement NETWORKING NEWS T-O-A-L, NAEP Texas Oklahoma Arkansas Louisiana Region, National Association of Educational Procurement NETWORKING NEWS Volume 07 Issue 4 September, 2007 NOTES FROM THE PRESIDENT It is hard to believe

More information

Forums. Bank Security Officer Forum

Forums. Bank Security Officer Forum 2012 Forums Forums Bank Security Officer Forum The MBA Bank Security Officer Forum provides an opportunity for bankers interested in bank security to discuss important issues critical to their bank s protection.

More information

Connecting with Attorneys IN PERSON. Event Sponsorship Opportunities 2015-16

Connecting with Attorneys IN PERSON. Event Sponsorship Opportunities 2015-16 Connecting with Attorneys IN PERSON Event Opportunities 2015-16 ANNUAL STATE BAR CONVENTION, -- June June 15 17, 2016, Sheraton Wild Horse Pass Resort & Spa The State Bar Convention is the largest in-person

More information

SPONSORSHIP PACKET Wednesday, March 18, 2015 - Saturday, March 21, 2015

SPONSORSHIP PACKET Wednesday, March 18, 2015 - Saturday, March 21, 2015 SPONSORSHIP PACKET Wednesday, March 18, 2015 - Saturday, March 21, 2015 G Y A W A N W O L B T E...in the Windy City at the 2015 CMBAM Convention College Media Business & Advertising Managers, Inc. (CMBAM)

More information

Clinical Reviews An update for the primary care provider

Clinical Reviews An update for the primary care provider Mayo School of Continuous Professional Development 88 th Annual Clinical Reviews An update for the primary care provider October 27-29, 2014 November 10-12, 2014 Gain knowledge and confidence to consistently

More information

B2B Marketing. The Basics of

B2B Marketing. The Basics of Gain a better understanding of business-to-business (B2B) marketing and how to make it work more effectively in today s marketplace and discover the best practices that will make you more successful than

More information

Michigan School Business Officials 74th Annual Conference & Exhibit Show May 2-3, 2012 Cobo Center, Detroit. Michigan s #1 educational trade show!

Michigan School Business Officials 74th Annual Conference & Exhibit Show May 2-3, 2012 Cobo Center, Detroit. Michigan s #1 educational trade show! Michigan School Business Officials 74th Annual Conference & Exhibit Show May 2-3, 2012 Cobo Center, Detroit Michigan s #1 educational trade show! Dear Associate Member: MSBO s 74th Annual Conference &

More information

HONOR TREASURE SHAPE. Honrando. Formando. the Past, Atesorando. the Present, the Future. Register Now!

HONOR TREASURE SHAPE. Honrando. Formando. the Past, Atesorando. the Present, the Future. Register Now! NATIONAL ASSOCIATION OF HISPANIC NURSES 39TH ANNUAL CONFERENCE Honrando HONOR the Past, Atesorando TREASURE Formando SHAPE the Future the Present, JULY 15 18, 2014 HYATT REGENCY MIAMI MIAMI, FL REGISTER

More information

INT Newsletter. April 2008 Volume 3 Issue 4. I N S I D E T H I S I S S U E 1 Email Marketing 2 May Insurance Requests are due April 8th

INT Newsletter. April 2008 Volume 3 Issue 4. I N S I D E T H I S I S S U E 1 Email Marketing 2 May Insurance Requests are due April 8th April 2008 Volume 3 Issue 4 INT Newsletter I N S I D E T H I S I S S U E 1 Email Marketing 2 May Insurance Requests are due April 8th 2 Spring Reminders 3 How to become State Coordinator of the Year 4

More information

Want to brush up on your embalming skills? Would you like to compare notes with embalmers from all over North America?

Want to brush up on your embalming skills? Would you like to compare notes with embalmers from all over North America? Want to brush up on your embalming skills? Need some CEUs? Would you like to compare notes with embalmers from all over North America? yes If you answered to any of these questions, then join us in Las

More information

TEXAS SHEEP & GOAT RAISERS ASSOCIATION

TEXAS SHEEP & GOAT RAISERS ASSOCIATION TEXAS SHEEP & GOAT RAISERS ASSOCIATION CENTENNIAL Kerrville, Texas July 23-25, 2015 WWW.TSGRA.COM Y.O. Ranch Hotel 2033 Sidney Baker 2015 Meetings & Schedule of Events Registration Begins 12:00 P.M. Golf

More information

Automation Week. ultimate

Automation Week. ultimate Automation Week Technology and Solutions Event 24 27 September 2012 Orange County Convention Center Orlando, Florida USA It s the ultimate technical conference for all automation professionals! GATHER.

More information

BERKSHIRE KRIPALU COMMUNITY POLICY MANUAL

BERKSHIRE KRIPALU COMMUNITY POLICY MANUAL BERKSHIRE KRIPALU COMMUNITY POLICY MANUAL Updated June 2007 BERKSHIRE KRIPALU COMMUNITY POLICY MANUAL Table of Contents Page No. I. Introduction 3 A. Purpose/Mission Statement 3 B. Board of Directors/Elections

More information

PTA Newsletter April 4, 2014

PTA Newsletter April 4, 2014 Adams Elementary School 3420 North 78 th Street Omaha, NE 68134 PTA Newsletter April 4, 2014 PTA Meeting Happenings Our final meeting was held on Tuesday, April 1st with 16 people in attendance. Topics

More information

Human Resource & Leadership Conference 2016. Sponsorship & Trade Show OCTOBER 25 & 26, 2016 RBC CONVENTION CENTRE WINNIPEG

Human Resource & Leadership Conference 2016. Sponsorship & Trade Show OCTOBER 25 & 26, 2016 RBC CONVENTION CENTRE WINNIPEG Human Resource & Leadership Conference 2016 Sponsorship & Trade Show O P P O R T U N I T I ES OCTOBER 25 & 26, 2016 RBC CONVENTION CENTRE WINNIPEG FROM OUR 2015 Attendees Great job to all involved in the

More information

Ten Ways To Use Public Speaking To Promote Your Expertise pg. 1

Ten Ways To Use Public Speaking To Promote Your Expertise pg. 1 Ten Ways To Use Public Speaking To Promote Your Expertise pg. 1 TEN WAYS TO USE PUBLIC SPEAKING TO PROMOTE YOUR EXPERTISE By Vickie K. Sullivan, President, Sullivan Speaker Services Inc. If you're not

More information

Service Managers Training Program

Service Managers Training Program Mechanical Service Contractors of America April 4-7, 2016 Royal Sonesta Harbor Court Baltimore, MD 1385 Piccard Drive Rockville, MD 20850 P: 301-869-5800 F: 301-990-9690 W: www.msca.org The is a four-day

More information

Advanced Management Program for Healthcare Executives

Advanced Management Program for Healthcare Executives Advanced Management Program for Healthcare Executives April 6-11, 2003 A JOINT-SPONSORED PROGRAM OF The University of Minnesota Carlson School of Management, Executive Development Center AND Mayo Foundation

More information

SMG#29 & TSG-SA Meeting Notice June 21-25, 1999 Hosted by Omnipoint and the GSM Alliance

SMG#29 & TSG-SA Meeting Notice June 21-25, 1999 Hosted by Omnipoint and the GSM Alliance NORTH AMERICAN GSM ALLIANCE LLC SMG#29 & TSG-SA Meeting Notice June 21-25, 1999 Hosted by Omnipoint and the GSM Alliance Hotel Inter Continental Miami 100 Chopin Plaza, Miami, Florida 33131 Phone: +1 305-577-1000

More information