Capability Statement

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1 Capability Statement PRINCIPAL Elmcrest Terrace Suite B Bowie, MD CORPORATE OFFICE SITE 1802 Brightseat Road th Street, NW Suite 603 C Level Landover, MD Washington, DC Office: (301) Fax: (240) Website: DUNS #:

2 Executive Summary Civility Management Solutions (CMS) provides professional services, staffing augmentation, investigations, and training while offering years of Subject Matter Expertise. CMS represents collective knowledge of highly esteemed trainers, project and program managers, and professional employees who hold degrees up to PhD, with quality certifications, excellent communication, and interpersonal skills. The President and CEO of CMS is a Service Disabled United States Marine Corps Woman Veteran. CMS prides itself on its inclusive culture which involves full sucessful intergration and advancement of people with disabilites including Veterans. We offer reliable, talented, disciplined, flexible, mission-oriented, goal-minded individuals for your organization. Our mission is to uniquely optimize the performance and productivity levels of staff by coaching and mentoring through careful analysis, training and implementation. We strive to surpass our competitors in quality, innovation, and value; our staff will create productive work environments, and elevate the growth of your company. NAICS CODES Employment Placement Agencies Executive Search Services Administrative Management & General Management Consulting Services Human Resources Consulting Services Other Management Consulting Services Office Administrative Services Temporary Help Services Document Preparation Services Telephone Answering Services All Other Business Support Services Investigation Services Professional and Management Development Training 2

3 Corporate Profile Laurie S. Artis - President & CEO The President and CEO of Civility Management Solutions (CMS), Ms. Laurie S. Artis, is a United States Marine Corps Veteran that has worked in the private sector in several leadership positions over the past 20+ years. She established CMS in August 2012 in order to promote civility in the workplace, along with mentoring and developing both Veterans and the underserved. Her desire to serve this country as an entrepreneur is deeply rooted. Laurie is active in Diversity and Inclusion matters and seeks to make a difference. She serves as an Officer on the Veteran Entrepreneurship Task Force Executive Committee, which is a nonprofit organization whose primary mission is to advocate for the implementation of legislation, programs, and regulations to increase Civility Management Solutions contracting opportunities for Veteran and Service Disabled Veteran Business Owners. Value She is a member of the Women s Committee and serves as the Program Manager on the Department of Veteran Affairs verified Service Veterans Committee, for the City Club of Disabled Veteran Owned Small Business Washington DC, which has a diverse and dynamic membership of business owners and Purposeful Veteran Employment Outreach government staff who engage in social and Mission Goal Focused Team community activities. She is an active member of CMS is Supplier Diversity as a Woman, the WVI (Women Veteran Interactive) group that seeks to support Women Veterans through Minority, Disabled Veteran Small Business advocacy, empowerment, interaction, outreach and unification. She was a winner of the 1 st Count Me In Women Veteran Entrepreneur Corps Pitch Contest, and was the 1 st and only Woman Marine to receive this award. Laurie graduated from the highly esteemed comprehensive certification program with the Veteran Institute for Procurement in Rockville, MD and lastly, CMS is a recipient of the Washington, DC - SCORE Client of the Year award. CMS has broad and in-depth experience in providing professional services. The leadership, employees, and consultants have been established through purposeful outreach to Veterans. Our employees are professionals that operate in Civility, Integrity, and Respect and our consultants are subject matter experts. The extensive knowledge base that CMS has obtained with quality experts has added value of being able to fulfill the needs of our growing clients. CMS leadership have been trained to manage complex and adverse business both efficiently and effectively, and we look forward to serving you. 3

4 Capabilities CMS delivers quality Training, Program and Project Management, Human Resources, Investigations and Administrative Operations. We provide consultants and employees based on staffing needs of our clients, and engage in searches for Right to Hire or Permanent Placements. Additionally, CMS can work on confidential projects, as we have a Top Secret facility clearance. Please consider CMS as part of your Supplier Diversity team! What We Can Do! Training o Leadership Development o Coaching / Mentoring o Civil Rights o Equal Employment Opportunity o Diversity and Inclusion Staffing Program Management Project Management Investigations o Conflict Consulting o Sexual Misconduct Operations o Administrative Support o Human Resources o Finance o Grants and Contract Management o Acquisition Development 4

5 Professional Services Process and Procedures CMS provides flexible staffing solutions to meet our clients requirements. We are employee-based and seek to employ individuals, who are looking for a long-term career and whose values embrace learning and personal growth. Our recruiting process utilizes extensive screening procedures, personal interviews, and background checks. We have top-notch consultants that bring maturity, expertise and recognition that will support both short and long-term assignments and volume commitments from our clients. This enables us to achieve efficiencies through reusability and stability, which translates into lower marketing, staffing, and downtime costs, which ultimately promotes attractive rates to our clients. CMS offers smart benefits and incentives including insurance coverage, paid vacation and holidays, 401(k), life insurance, etc. Candidate Recruiting and Screening CMS recruits and screens through the following method: 1. Pre-qualification by a CMS recruiter 2. Comprehensive interview to assess background, skills and qualifications (list below) 3. Background check (list below) 4. Drug Test (if applicable) 5. Reference Checks Background References (minimum of 3) Security Clearances Academic Credentials Criminal History Drug Screening Personal Assessment Attitude and Professional Presence Motivation Communication Skills Flexibility 5

6 Certifications and Memberships CERTIFICATIONS Small Business Administration Economic Disadvantage Woman Owned Small Business (EDWOSB) Small Business Administration Women Owned Small Business (WOSB) Small Business Administration Small Disadvantaged Business (SDB) Department of Veteran Affairs Verified Service-Disabled Veteran Owned Small Business MEMBERSHIPS Veterans Entrepreneurship Task Force (Vet-Force) Officer - Secretary City Club of Washington DC Veterans Committee Program Manager and Women s Committee National Marine Corps Business Network Member Elite Service Disabled Veteran Owned Business Member Women Impacting Public Policy Member Women Veteran Interactive Member

7 Clients The list of recent customers below will share our successes thus far, and building longterm relationships through consistent delivery is the goal of CMS leadership. CMS managed the development of three (3) acquisitions for the Department of Veteran Affairs (VA), Office of Acquisitions and Logistics. The solicitation was developed to acquire a contracting firm that can help the VA establish an agency enterprise - wide Project Management process and procedure. CMS consultants developed and administered training for the Department of Education, Office of Civil Rights on How to Interview a Witness for twelve (12) regional offices both onsite and via videoteleconference. CMS provides administrative and grant management support to the Department of Transportation, Federal Motor Carrier Safety Administration, Office of Finance. We are supporting their efforts to manage and closeout completed and aged grants. CMS leadership assessed, advised, redevelooped and administered a 9 month mentoring program for NASA Headquarters with mid-level to upper-level management. The goal was to revitalize the existing program for the future leadership of NASA. CMS is a Preferred Supplier to the United States Peace Corps for Sexual Misconduct Investigation until CMS provided temporary administrative support for the executive staff of their headquarter s office in Fairfax, VA. 7

8 Cowtan and Tout CMS provided temporary support to assist in updating the showroom floor of the designer trade store in Washington, DC. CMS provided training and mentoring to Women Veterans on entrepreneurship and socio-economic advantages. CMS provided insight on the training provided to small businesses within the District of Columbia for working within the Government at the 2014 Small Business Summit for the District of Columbia, Procurement Technical Assistance Center. 8

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