HEALTH + SOCIAL SERVICES SMARTER SMALL BUSINESS REPORT Top tips you can t afford to miss

Size: px
Start display at page:

Download "HEALTH + SOCIAL SERVICES SMARTER SMALL BUSINESS REPORT Top tips you can t afford to miss"

Transcription

1 HEALTH + SOCIAL SERVICES SMARTER SMALL BUSINESS REPORT Top tips you can t afford to miss

2 CONTENTS UNDER PRESSURE: AUSTRALIA S HEALTHCARE SECTOR IMPROVE YOUR PATIENTS EXPERIENCE PROTECT PATIENT DATA IN AN E-HEALTH WORLD MEET CHANGING NEEDS AS THE POPULATION AGES PROVIDE BETTER HEALTHCARE ON LIMITED RESOURCES STORIES FROM SMALL BUSINESSES LIKE YOURS BUILDING FOR THE FUTURE FOUR THINGS YOU CAN DO TODAY 2 3

3 UNDER PRESSURE: AUSTRALIA S HEALTHCARE SECTOR 26% GROWTH IN EMPLOYEES IN HEALTHCARE. Between 2005 and 2010 the number of people employed by this sector grew by 26 per cent. Of the 737,400 employees, 19 per cent are aged 55 or older and 75 per cent are female. Source Towards a Clever Australia - industry insights white paper (Health): Telstra (2013) BY 2051, NEARLY 20 PER CENT OF AUSTRALIANS WILL BE 70 OR OLDER. Our ageing population will place added pressure on the health sector. In 2009, 49 per cent of Australians aged had five or more long-term medical conditions. Source Towards a Clever Australia - industry insights white paper (Health): Telstra (2013) Australia s healthcare organisations, whether public or private, are being asked to do more with less. IBM reports in the 2013 article Reinventing Australian enterprises for the digital economy that our population is ageing and public funding is constrained, yet annual sector growth is expected to be 4.2 per cent over the next five years. As our health system moves away from acute care towards community services and support, smaller businesses and specialists must find new ways to meet changing patient demand. Technology will play a vital role in this shift. 1 TOP 4 DISRUPTORS FOR HEALTH 1 PATIENTS EXPECTATIONS 2 E-HEALTH 3 AGEING POPULATION AND DEMOGRAPHIC CHANGES 4 LIMITED RESOURCES 79% OF HEALTHCARE PROFESSIONALS BELIEVE IN E-HEALTH. They say the ability to diagnose and access patient data via online technologies will revolutionise health care for remote communities. Source The Australian: survey conducted by Hall & Partners (2013) 5.5% Source BY 2025, TELEHEALTH WILL BE A CORE TOOL FOR PROVIDING HEALTHCARE IN AUSTRALIA. Specialists will be linked on a phone or video call with the patient, providing access to quality healthcare regardless of location. Source Reinventing Australian enterprises for the digital economy: IBM report (2013) ANNUAL GROWTH IN AGED CARE. There is also increasing demand for aged care services, and this sub-sector has a projected annual revenue of $14.6bn by 2017/18. Australia s Health 2012 (Australian Institute of Health & Welfare) $121.4 SPENT ON HEALTHCARE. Healthcare spending is on the rise up 68 per cent in 2010 compared with 10 years earlier. It s said that s not sustainable, especially when it already consumes almost 10 per cent of our GDP. BILLION Source Australia s Health 2012 (Australian Institute of Health & Welfare), Towards a Clever Australia - industry insights white paper (Health): Telstra (2013) 1 Source Towards a Clever Australia - industry insights white paper (Health): Telstra (2013) A GP OR COMMUNITY HEALTH CENTRES ARE THE FIRST POINT OF CONTACT. However, there is little integration between services and a surprising amount of patient data is still on paper. Source Towards a Clever Australia - industry insights white paper (Health): Telstra (2013) NEARLY HALF THE POPULATION IS COVERED BY PRIVATE FUND MEMBERSHIP. As we expect faster access to the latest diagnostics and treatment, demand for privately funded health care will continue to grow - about 11 million Australians will be covered by private health insurance by Source Australia s Health 2012 (Australian Institute of Health & Welfare) #1 IS BETTER LONG-TERM HEALTH OUTCOMES. Earlier diagnosis and more effective treatments, especially for chronic diseases such as diabetes and heart disease, can prolong life expectancy and reduce cost burdens. PRIORITY 4 5

4 IMPROVE YOUR PATIENTS EXPERIENCE Many Australians say our health system is complex and hard to navigate. Long waiting times for appointments or the need for multiple specialist visits and tests are major problems. A Healthcare Access study in 2012 reported that 60 per cent of Australians say they have been frustrated by the process of booking a healthcare appointment, and half say they ve postponed treatment as a result. 1 That s why patients need to be at the centre of the care system. ON AVERAGE, EVERY DAY 342,000 PEOPLE VISIT A GP IN AUSTRALIA, AND 742,000 MEDICINES ARE DISPENSED BY COMMUNITY PHARMACIES. Source Australia s Health 2012 (Australian Institute of Health & Welfare) COLLABORATION ACROSS THE MEDICAL COMMUNITY By using smarter ways to share knowledge and data, you can make sure your team and referral network have all the information needed to provide the most appropriate care and advice. Digitise patient records, including scans, in secure password-protected files and share them with other care providers with the patient s permission Make sure you have fast access to a directory of trusted specialists for referrals or expert advice. The National Health Services Directory (http://www.nhsd.com.au) is available as an app for use by consumers and practitioners for local provider information Quality video conference technology makes multi-practitioner consultations possible, reducing travel needs for patients, an important benefit in rural areas. A technology generation gap means elderly customers may hang up rather than leave a message. Now if they don t leave a message, we ve got their number from the missed calls list and can call them straight back. Katheran Pettigrew, Complete Mobility Plus MAKE IT SIMPLER TO GET AN APPOINTMENT Many GPs find their incoming phone call load peaks first thing in the morning with many patients on hold, and those already in surgery waiting at the front desk while staff are tied up on the phone. Check your phone system is capable of handling multiple calls, voic and diversions, and link to after-hours support Give patients the option to self-serve online including appointment booking and medical information Make sure your online appointment system works across a range of devices and platforms, is easy for staff to manage and syncs with your existing systems so you can quickly update rosters and patient records. IMPROVE ACCESS TO COMPLEMENTARY SERVICES From a patient s perspective, having all the services they need at one site is ideal. In urban areas, some clinics are joining forces to create one-stop shops with extended hours for convenience. In regional areas, a virtual healthcare network is possible, with doctors on call via video conference or mobile phone even when they re many kilometers away. If you have multiple sites or patients in remote locations, mobile technologies and secure data and voice networks can reduce travel needs Share patients records, with their permission, staff rosters and clinic knowledge through a secure Cloud server so you can access this information in and out of the office Encourage your patients to register for an ehealth record. This new nationwide system lets patients and healthcare providers view and securely share personal health information, so you can provide the most appropriate care and improve outcomes. Less than 25 per cent of Australian doctors say patients can use to contact them. 2 1 Source https://www.1stavailable.com.au/wp/healthcare-access/ 2 Source Towards a Clever Australia - industry insights white paper (Health): Telstra (2013) 6 7

5 PROTECT PATIENT DATA IN AN E-HEALTH WORLD It may be some time before all Australians have a personal ehealth record, but the vision is there. We ll be able to carry our medical history on our smartphones, and clinicians can access our ehealth records through a secure Cloud server. Protecting patient privacy is a big challenge for the sector, and tight controls are needed so that only authorised users can access records. High-speed broadband access throughout Australia will be the catalyst for ehealth record keeping. 52% OF HEALTHCARE PROFESSIONALS HAVE RECENTLY INVESTED IN E-HEALTH TECHNOLOGIES, MAINLY IN DATA CAPTURE, SCANNING AND MANAGEMENT SYSTEMS. GET READY FOR E-HEALTH The Australian Government is investing $466.7 million over four years in a Personally Controlled Electronic Health Record system (PCEHR). 1 The National Broadband Network, with high-speed broadband access throughout Australia, will simplify storage and sharing of electronic records. So if your practice still depends on paper files, it s time to get ready. REDUCE CLINICAL RISK AND BOOST PRODUCTIVITY Paper files carry an inherent risk of human error and data loss. Digitising your records will minimise risk of losing patient records, and make it easier and faster to source the information you need, in and out of the office If you re using the Cloud to store and share files, make sure the infrastructure is located in Australia under Australian law, and is certified to stringent privacy compliance standards such as ISO Source The Australian: survey conducted by Hall & Partners (2013) Make sure your Wi-Fi and broadband connections are reliable and secure Check your practice management system will integrate with the national PCEHR (Personally Controlled Electronic Health Record) system Use password-protected Cloud services to securely store and share patient files and images, and develop permission to share protocols. USE PATIENT DATA TO IMPROVE OUTCOMES Once you have a digital record of patient data, with the right systems you can be more proactive about the management of ongoing or recurring conditions. Reduce the incidence of no shows and help patients better manage chronic diseases by using regular prompted communications via or SMS Set up automated reminders for repeat appointments this is ideal for infrequent visits such as the annual dental check-up or allied health services. 1 Source National Primary Health Care strategy: Building a 21st Century Primary Health Care system 8 9

6 MEET CHANGING NEEDS AS THE POPULATION AGES 49 PER CENT OF AUSTRALIANS AGED IN 2009 HAD FIVE OR MORE LONG-TERM MEDICAL CONDITIONS. Source Towards a Clever Australia - industry insights white paper (Health): Telstra (2013) PROVIDE BETTER HEALTHCARE ON LIMITED RESOURCES The ageing of Australia s population is a fact, and 46 per cent of healthcare professionals agree that this ageing population is one of the sector s biggest challenges. 1 A 2013 Productivity Commission report estimates that by 2026 the number of high-care residential places will need to double. To deliver personalised care, professionals need access to detailed knowledge of patients or residents. Streamlining the administrative burden also means less paperwork for staff, and more time with patients.there are other demographic changes ahead as well. Consumers increasingly depend on online information sources to manage their health in fact, 84 per cent of Australians search online for health information. So where is your practice placed in the digital world? 2 CREATE CLINICAL AND CARE MANAGEMENT SYSTEMS To deliver personalised care to more people, you need access to detailed knowledge of your patients or residents. Streamlining the administrative burden will also mean less paperwork for your staff, and more time with patients or clients. Cloud-based rostering for community care workers or clinicians make sure they can track, review and update their schedules for client visits, and you can quickly fill any gaps with a mobile workforce Aged care client portals give clients and their families secure (password protected) access so they can update contact details or make requests online Provide training to staff via video, reducing travel costs. 1Source The Australian: survey conducted by Hall & Partners (2013) 2 Source HealthDirect Annual Report (2012) 3 Source just-launched-our-2012-consumer-healthapps-report/ EMPOWER PATIENTS TO SELF-MANAGE CHRONIC DISEASES Effective management of chronic diseases requires a collaborative approach between health providers, a strong network of community resources, and patient access to useful information and support. Online access to registers of patients with chronic diseases, and an automated reminder system for repeat prescriptions or tests Educating patients on the best tools for self-management, including mobile health (mhealth) apps such as heart rate or glucose monitors and nutrition diaries. There were 13,600 health apps in April 2012, and by 2016 this is expected to be a $20billion industry worldwide. 3 PROVIDE A CHOICE OF CHANNELS AND SUPPORT By offering a range of ways to connect, you ll be better placed to provide the support your patients need, whenever they need it. Older Australians may prefer to talk over the phone, while busy workers want to access information online, or via an app. The answer is to offer a range of methods for clients to connect with you Offer remote consults by video conferencing. This can broaden your practice to more areas Make sure your phone systems divert when busy, so a patient can always be reassured by speaking with a real person Give regular patients an address they can reach you on with any questions or requests. With increasing demand for health services amid tightening budgets, technology can help you manage the juggling act between urgency, accuracy, privacy and protocols. A recent survey by Hall & Partners revealed that 52 per cent of healthcare professionals have recently invested in ehealth technologies, mainly in data capture, scanning and management systems. 1 Mobile tools can also help you respond to test results in near real-time, such as downloading high-quality digital scans for a rapid diagnosis, even when away from your clinic. And telehealth could lessen the burden for in-person emergency care, especially when local healthcare providers are closed at night or on weekends, or during times of peak demand. Video conferencing helps us connect health professionals to meet local needs and it will save $25,000 per year for an investment of around $4,000 per year. The money we save goes into more service delivery. Julie Scheuber, CEO, Townsville Mackay Medicare Local MOBILISE YOUR MEDICAL CARE Every minute you spend tethered to a desktop computer or phone trying to track down patient data or the results of a diagnostic test is a minute you aren t spending with a patient. Upgrade your team s communications toolkits to include tablets and 4G smartphones If you provide services in remote and rural areas, check your coverage is reliable enough to support sharing of large files such as X-rays. 3 million calls have been received by HealthDirect, Australia s 24/7 helpline, since its launch, with more than 15,000 over the Christmas period. 2 1 Source The Australian: survey conducted by Hall & Partners (2013) 2 Source HealthDirect Annual Report (2012) CHECK YOUR CLINICAL RISK PROTOCOLS Although the focus of patient care is shifting away from big hospitals to local providers, community support and ehealth, the same strict clinical governance procedures need to be in place to guide the quality and safety of healthcare decisions. To maintain clinical governance standards, you may need to set up separate guidelines for video consultations, online health information and operational processes Make sure your staff can access the latest medical databases on the go including The Merck Index, MIMS and UpToDate, all available on smartphones and internet enabled tablets

7 STORIES FROM SMALL BUSINESSES LIKE YOURS ACHIEVE AUSTRALIA DOES MORE IN THE FIELD Disability service provider Achieve Australia has hundreds of predominantly field-based employees working across multiple locations, so accessing reports and client information from outside the office is essential. With smartphones connected to the Telstra Mobile Network, Australia s largest mobile network, staff can access rosters, create reports and share updated client information while out of the office. Click below to find out more. EMERALD MEDICAL GROUP HOME-DELIVERS SMARTER SERVICES Dr Ewen McPhee is the principal of Emerald Medical Group, based in Emerald in central Queensland. He and his team travel far and wide to see patients and their remit is far different from city doctors. We look after emergencies, we visit hospitals, aged care facilities and people at home, explains Dr McPhee. Our extended scope is in delivering babies, giving anaesthetics and surgery. McPhee upgraded his on-call team s kits to include tablet devices and Telstra Mobile Wi-Fi 4G devices (which automatically switch to the fastest available 3G speeds on the Telstra Mobile Network when outside 4G areas). They can access medical databases including The Merck Index, MIMS and UpToDate, and use applications to connect remotely to a shared desktop to check patient files. And the benefits for McPhee, his team and their patients, are huge. Using his tablet, Dr McPhee can record consultation details and photograph the progress of a patient s condition, then upload the information into a patient s file. Mobile technology is also closing the distance gap through the use of video conferencing with specialists in the major cities, while Telstra s high-speed mobile network makes it practical to share large files, including X-rays and scans, with specialists. In the past I would be looking through paper patient records, and [often] I d be relying on memory. Now, I have remote access to a patient s records and it s fast and accurate, McPhee explains. During an emergency when we often fly blind delivering critical care we can access a patient s records and help save lives. The Telstra Mobile Network offers 4G in all capital CBDs and associated airports, many surrounding suburban areas and in over 300 regional areas. You ll automatically switch to our fastest available 3G in other coverage areas around Australia. Check coverage at telstra.com/coverage. COMPLETE MOBILITY PLUS CATCHES MORE CALLS Complete Mobility Plus s commitment to personalised service has made it the go-to healthcare equipment provider for private customers and community health organisations. Talking about the equipment in human terms is their strength, and most customer calls require in-depth consultation. To capture more calls, they use a Virtual receptionist and voice2 messaging, and by combining it all on one bill their bills have more than halved. Click here to find out more. TMML LINKS TEAMS ACROSS MULTIPLE SITES With over 130 staff spread across nine sites and 400km in North Queensland, Townsville Mackay Medicare Local (TMML) needed better communication and collaboration tools. Now it has data access, smart IP phone tools and video conferencing and has saved as much as $25,000 in travel costs alone. Click here to find out more

8 BUILDING FOR THE FUTURE 1MOBILISE YOUR TEAM Technology can help make home visits or staffing remote clinics more efficient and cost-effective, and this can also relieve the pressure on our acute care facilities. Remote monitoring and mhealth apps with alert triggers let community care providers monitor patients across large distances, and also let patients self-mange chronic diseases. For example, you can get near real-time data from continuous glucose monitoring kits and get clinicians out in the field with handheld screening devices and make use of telehealth. 2INTEGRATE YOUR MANAGEMENT SYSTEMS Bring all your patient information and processes into one system and save time looking for data, or managing cases and billing. Link your practice management system with HICAPS to simplify Medicare and private health fund claims and reconciliation, and automate appointment or annual test alerts to make it easier for patients. FOUR THINGS YOU CAN DO TODAY 1 MAKE IT EASIER TO CONTACT YOU Check your phone system can handle multiple calls and diverts to a mobile or a remote answering service if you re busy or out of the office. Look into an online or app-based booking system that syncs with your practice management system, so patients can make an appointment at a time that suits them rather than having to wait until 9am. Allow patients to contact you via set up a separate address for patient contacts so you can filter and divert it as needed. 2 SWITCH FROM PAPER TO DIGITAL Digitise patient files so you can check medical histories quickly during an appointment or in discussions with specialists. You ll also save time (and money) spent on faxing or couriering scans if you can send them via . Automate SMS or alerts such as appointments or test reminders. and archive patient scans and test results so they, and their health providers, can access them when needed. 3 CREATE SHARED KNOWLEDGE SYSTEMS Here are a few simple, readily available digital tools that you can begin implementing today to help you start building for your business s future. Speed up diagnosis, make better treatment plans and co-ordinate specialist appointments by giving clinics, care providers and specialists access to the information they need. 3BE PROACTIVE WITH PATIENT DATA Use patient information to make better diagnostic and treatment decisions, analyse health improvements to build shared knowledge of outcomes, and build stronger relationships with your patients. Help colleagues work more efficiently by using secure tools for sharing ehealth information, and empower patients to self-triage with guided self-management programs and health apps. 4PAY ATTENTION TO PRIVACY Make sure your Cloud server is reliable and secure, is located in a suitable country, and certified to stringent privacy compliance standards. Check your systems are ready for the nationwide roll-out of Personally Controlled ehealth Records (PCEHR) Create a secure portal for sharing patient files (with permission) or medical insights. Make sure your team in the field has mobile access to the latest medical guidelines, such as MIMS, on their compatible smartphones or tablets. 4 ADD VIDEO TO YOUR TOOLKIT IP telephony and wider access to high-speed broadband makes video calls an affordable way to provide medical consultations. Bring together a range of specialists on one call to resolve a complex case without the need to travel and use physical cues from patients to make a more accurate, yet virtual, diagnosis. A reliable, fast network can give you the sound and visual quality you need to help assess patient needs. Use video to train staff across multiple locations, and create a stronger team environment. If you d like to discuss your communication needs or get more ideas on how to work smarter, feel free to drop into your nearest Telstra Business Centre

9 Brought to you by Telstra in association with Smarter Business Ideas If you have any questions about this publication, please contact Smarter Business Ideas via Contact Telstra Business directly for information on products and services on The spectrum device and are trade marks and are registered trade marks of Telstra Corporation Limited ABN

Healthcare Delivery. Transforming. through Mobility Solutions. A Solution White Paper - version 1.0

Healthcare Delivery. Transforming. through Mobility Solutions. A Solution White Paper - version 1.0 Transforming Healthcare Delivery through Mobility Solutions A Solution White Paper - version 1.0 HTC Global Services HTC Towers, No. 41, GST Road, Guindy, Chennai - 600 032, India. Ph: +91 44 4345 3500

More information

Townsville NBN diabetes in-home monitoring trial Dr Karen Carlisle Townsville-Mackay Medicare Local

Townsville NBN diabetes in-home monitoring trial Dr Karen Carlisle Townsville-Mackay Medicare Local Townsville NBN diabetes in-home monitoring trial Dr Karen Carlisle Townsville-Mackay Medicare Local The Trial is supported by funding from the Australian Government under the Digital Regions Initiative

More information

PROFESSIONAL SERVICES SMARTER SMALL BUSINESS REPORT Top tips you can t afford to miss

PROFESSIONAL SERVICES SMARTER SMALL BUSINESS REPORT Top tips you can t afford to miss PROFESSIONAL SERVICES SMARTER SMALL BUSINESS REPORT Top tips you can t afford to miss CONTENTS 4 6 9 10 11 12 14 15 SHIFTING BOUNDARIES IN AUSTRALIA S PROFESSIONAL SERVICES SECTOR RETAIN STAFF WHILE CONTROLLING

More information

Next-Generation Solutions and Services for Telemedicine

Next-Generation Solutions and Services for Telemedicine Next-Generation Solutions and Services for Telemedicine yimprove patient access to healthcare professionals yextend care to remote areas yoffer remote access to health information ymaintain security compliance

More information

FINANCE + INSURANCE SMARTER SMALL BUSINESS REPORT Top tips you can t afford to miss

FINANCE + INSURANCE SMARTER SMALL BUSINESS REPORT Top tips you can t afford to miss FINANCE + INSURANCE SMARTER SMALL BUSINESS REPORT Top tips you can t afford to miss CONTENTS 4 6 8 10 11 12 14 15 DIGITAL TRANSFORMATION IN THE AUSTRALIA S FINANCIAL SERVICES SECTOR ANYTIME, ANYWHERE TRANSACTIONS:

More information

Preparing for Online Communication with Your Patients

Preparing for Online Communication with Your Patients Preparing for Online Communication with Your Patients A Guide for Providers This easy-to-use, time-saving guide is designed to help medical practices and community clinics prepare for communicating with

More information

TELSTRA BUSINESS BROADBAND GET YOUR BUSINESS IN THE FAST LANE

TELSTRA BUSINESS BROADBAND GET YOUR BUSINESS IN THE FAST LANE TELSTRA BUSINESS BROADBAND GET YOUR BUSINESS IN THE FAST LANE BROADBAND THAT S AS DEDICATED TO YOUR BUSINESS AS YOU ARE This guide will help you get your service up and running, make the most of various

More information

CRM for Customer Service and Support

CRM for Customer Service and Support CRM for Customer Service and Support Maximize satisfaction. Drive repeat business Servicing customers effectively is a key component in growing your business through loyal, repeat buyers. Whether it s

More information

Greenlight. Managed Network. Managed Services. IT Support. Printer Support. Business VoIP. Cloud Solutions. Office Relocations.

Greenlight. Managed Network. Managed Services. IT Support. Printer Support. Business VoIP. Cloud Solutions. Office Relocations. Greenlight Technology Simplified IT Support Managed Network Managed Services Printer Support Mobile Device Management Business VoIP Cloud Solutions Office Relocations Exchange Server 2 Contents About Greenlight

More information

Who s Using HealthEngine. Products and Pricing. General Practitioners. Official partner of

Who s Using HealthEngine. Products and Pricing. General Practitioners. Official partner of Who s Using HealthEngine Products and Pricing General Practitioners Official partner of AGPAL About HealthEngine Contents 3. About HealthEngine 4. Who s Using HealthEngine? 5. Online Booking System 7.

More information

Mobile technology for your world. 2 way paging

Mobile technology for your world. 2 way paging Mobile technology for your world 2 way paging Welcome to PageOne PageOne is the UK s leading mobile technology company. For 25 years, we ve been the pioneers of mobile messaging, providing award-winning

More information

The History & Future of Unified Communications Introducing Unified Communications

The History & Future of Unified Communications Introducing Unified Communications The History & Future of Unified Communications Introducing Unified Communications The worker of the future is virtual. Far from wanting a 100% telecommuting, work from home experience, this new breed of

More information

Cloud Apps to Improve Agency Efficiency

Cloud Apps to Improve Agency Efficiency Cloud Apps to Improve Agency Efficiency CONTENTS Introduction: Cloud Apps What Can They Do for You?...3 Benefits of Using Cloud Apps...4 Apps for Your Daily Operations...6 Document Storage Apps...9 Apps

More information

ACRRM SUBMISSION. to the Regional Telecommunications Independent Review 2015 Public Consultation. July 2015

ACRRM SUBMISSION. to the Regional Telecommunications Independent Review 2015 Public Consultation. July 2015 ACRRM SUBMISSION to the Regional Telecommunications Independent Review 2015 Public Consultation COLLEGE DETAILS July 2015 Demographic category: Organisation name: Contact Person: Contact details: Peak

More information

How to Select the Right Remote Support Tool

How to Select the Right Remote Support Tool How to Select the Right Remote Support Tool A practical guide for the professional help desk. Executive Summary A transformation of the workforce has altered end user expectations and business needs, driving

More information

Optus Future of Business 2013. Mobility Insights Paper Maximise the potential of your mobile workforce

Optus Future of Business 2013. Mobility Insights Paper Maximise the potential of your mobile workforce Optus Future of Business 2013 Mobility Insights Paper Maximise the potential of your mobile workforce Contents CONTENTS 01 Methodology 01 Executive summary 02 4G mobility enables new ways of working 03

More information

How to Select the Right Remote Support Tool:

How to Select the Right Remote Support Tool: How to Select the Right Remote Support Tool: A practical guide for the support desk owner LogMeInRescue.com 1 Executive Summary Today s customer support and IT service organizations are charged with supporting

More information

BT Cloud Phone. A simpler way to manage your business calls.

BT Cloud Phone. A simpler way to manage your business calls. . A simpler way to manage your business calls. Make and receive calls from anywhere with a phone system that s hosted in the cloud. Save on set-up, maintenance and call charges. Have reassurance that we

More information

Better Outcomes for People Living with Chronic and Complex Health Conditions through Primary Health Care

Better Outcomes for People Living with Chronic and Complex Health Conditions through Primary Health Care Submission: Primary Health Care Advisory Group Discussion Paper (August 2015) Better Outcomes for People Living with Chronic and Complex Health Conditions through Primary Health Care August 2015 Contact

More information

The Australian EMR specialist Proud creators of

The Australian EMR specialist Proud creators of POWERFUL INTUITIVE RESPONSIVE The Australian EMR specialist Proud creators of The leading Australian EMR specialist Core Medical Solutions is a leading provider of Electronic Medical Records (EMR) solutions

More information

Birth of Health Card Why it is needed?

Birth of Health Card Why it is needed? Birth of Health Card Why it is needed? Health insurance, usually, covers expenses related to hospitalization. This means that you will have to pay for other common medical needs such as checkups, diagnostic

More information

Key Priority Area 1: Key Direction for Change

Key Priority Area 1: Key Direction for Change Key Priority Areas Key Priority Area 1: Improving access and reducing inequity Key Direction for Change Primary health care is delivered through an integrated service system which provides more uniform

More information

the healthcare industry through mobility

the healthcare industry through mobility reinventing the healthcare industry through mobility 1 3 Introduction 4 01 / Taking healthcare on the road 5 02 / Mobile healthcare keeps patients healthier 6 03 / Mobile healthcare streamlines and improves

More information

Are the financial incentives worthwhile if my job gets harder to do?

Are the financial incentives worthwhile if my job gets harder to do? ? The purchase and implementation of an electronic health record system (EHR) is no small feat especially for small practices, who frequently have limited resources, staff, and capital to invest. What

More information

A SIMPLE EQUATION CLOUD COMMUNICATIONS = BUSINESS SUCCESS SHARE THIS: www.shoretel.com

A SIMPLE EQUATION CLOUD COMMUNICATIONS = BUSINESS SUCCESS SHARE THIS: www.shoretel.com A SIMPLE EQUATION CLOUD COMMUNICATIONS = BUSINESS SUCCESS DOES YOUR PHONE SYSTEM INTEGRATE WITH YOUR BUSINESS? The business of today needs to solve numerous problems to achieve success. Fortunately, when

More information

Telemedicine: Opportunities and Challenges

Telemedicine: Opportunities and Challenges Telemedicine: Opportunities and Challenges An Everbridge White Paper Introduction Physicians face an increasing array of non-clinical demands on their time in some practices doctors spend as much time

More information

Australian Safety and Quality Framework for Health Care

Australian Safety and Quality Framework for Health Care Activities for the HEALTHCARE TEAM Australian Safety and Quality Framework for Health Care Putting the Framework into action: Getting started Contents Principle: Consumer centred Areas for action: 1.2

More information

EMPOWERING THE MOBILE WORKFORCE: HOSTED VOICE SOLUTIONS HELP BOOST PRODUCTIVITY AND CUSTOMER SERVICE

EMPOWERING THE MOBILE WORKFORCE: HOSTED VOICE SOLUTIONS HELP BOOST PRODUCTIVITY AND CUSTOMER SERVICE EMPOWERING THE MOBILE WORKFORCE: HOSTED VOICE SOLUTIONS HELP BOOST PRODUCTIVITY AND CUSTOMER SERVICE Technology may be bringing the world closer together, but it is also enabling workers to spread their

More information

Business Case for Smart Care Software Product Portfolio

Business Case for Smart Care Software Product Portfolio Business Case for Smart Care Software Product Portfolio Contents Company Overview... 3 Growing Challenges with Mobile Device Support... 3 Solution... 4 Privacy and Security... 6 Financial Benefits... 7

More information

Connecting your business

Connecting your business mobiles Connecting your business fixed voice & data digital & IT autovoice managed services adsi energy About us Founded in 2002, ADSI are dedicated to reducing business costs by offering high-quality

More information

CREATING A BRILLIANT DIGITAL FUTURE

CREATING A BRILLIANT DIGITAL FUTURE CREATING A BRILLIANT DIGITAL FUTURE TELSTRA S DIGITAL EVOLUTION Telstra is evolving into a highly digital organisation. Through a process of automation, virtualisation, integration and mobilisation we

More information

MAKING THE RIGHT CONNECTIONS

MAKING THE RIGHT CONNECTIONS MAKING THE RIGHT CONNECTIONS The risks of using public Wi-Fi for business The Connected Workplace Series The Rise of Mobile Devices in the Workplace Laptop shipments have surpassed desktop shipments, smartphone

More information

SEE THE LIGHT. How fibre optic broadband can transform your life at work. A BT Infinity for business publication

SEE THE LIGHT. How fibre optic broadband can transform your life at work. A BT Infinity for business publication SEE THE LIGHT How fibre optic broadband can transform your life at work. A BT Infinity for business publication WELCOME. You re busy, so we ve aimed to make this guide as simple as possible. hello If you

More information

EHRs and Contexts of Use

EHRs and Contexts of Use 2 EHRs and Contexts of Use A Providers Perspective on EHR User Experience Presented by March 2013 1 EHRs and Contexts of Use It s not a new concept. Most modern EHRs, descending from products designed

More information

Telemedicine Offers Growth for Hospitals, Rural Care Opportunities

Telemedicine Offers Growth for Hospitals, Rural Care Opportunities Telemedicine Offers Growth for Hospitals, Rural Care Opportunities The internet and digital technology have transformed our lives, changing the way we keep in touch with our family and friends, shop, pay

More information

A break-even analysis of delivering a memory clinic by videoconferencing

A break-even analysis of delivering a memory clinic by videoconferencing A break-even analysis of delivering a memory clinic by videoconferencing Tracy A Comans(1,2), Melinda Martin-Khan(3,4), Leonard C Gray(3,4) and Paul A Scuffham(1,2) 1 Centre for Applied Health Economics,

More information

SMALL BUSINESS. the basics. in telecommunications solutions

SMALL BUSINESS. the basics. in telecommunications solutions SMALL BUSINESS the basics in telecommunications solutions 1 2 Mobility Innovation, transformation and the cloud Security and business continuity At AT&T, we understand the unique needs that small businesses

More information

OVERVIEW Intelligent Communication Solutions for Automotive Dealerships

OVERVIEW Intelligent Communication Solutions for Automotive Dealerships OVERVIEW Intelligent Communication Solutions for Automotive Dealerships Avaya IP Office the Intelligent Communications solution for today s small and midsize auto dealers avaya.com 2 Millions of users

More information

TELUS EMR Suite Wolf EMR

TELUS EMR Suite Wolf EMR TELUS EMR Suite Wolf EMR Enhanced patient care with electronic medical record. Better information. Better decisions. Better outcomes. TELUS EMR Suite: strength in numbers. In 2013 Your practice runs on

More information

SPOK HEALTHCARE CONSOLE. Improving the Way Your Hospital Contact Centre Manages Critical Communications

SPOK HEALTHCARE CONSOLE. Improving the Way Your Hospital Contact Centre Manages Critical Communications SM SPOK HEALTHCARE CONSOLE Improving the Way Your Hospital Contact Centre Manages Critical Communications YOUR CRUCIAL ROLE IN PATIENT CARE If nurses need to contact clinicians about their patients conditions,

More information

Sage 300 ERP 2014 Get more done.

Sage 300 ERP 2014 Get more done. Sage 300 ERP 2014 Get more done. Get more done by connecting your business, providing a better customer experience, and increasing revenue. New web and mobile functionality: driving better customer experiences

More information

Managed Services. From Brennan IT

Managed Services. From Brennan IT Managed Services From Brennan IT Managed Services From Brennan IT Let us simplify the management of your IT and help deliver technology solutions that work exactly the way you want. 01 Key Benefits 02

More information

Knowledge Driven Health

Knowledge Driven Health Knowledge Driven Health Unified Communications for Caregiver Collaboration Situation Increasingly mobile and geographically distributed care teams need more effective ways to collaborate and address competing

More information

Patient Relationship Management

Patient Relationship Management Solution in Detail Healthcare Executive Summary Contact Us Patient Relationship Management 2013 2014 SAP AG or an SAP affiliate company. Attract and Delight the Empowered Patient Engaged Consumers Information

More information

CIGNA Small Group Business

CIGNA Small Group Business HEALTH BENEFIT SOLUTIONS 806774 11/06 CIGNA HEALTHCARE. PROTECTING THE HEALTH OF SMALL GROUPS IN A BIG WAY. Business owners with 50 or fewer employees face a big decision. How can they provide their employees

More information

Health Care 2.0: How Technology is Transforming Health Care

Health Care 2.0: How Technology is Transforming Health Care Health Care 2.0: How Technology is Transforming Health Care Matthew Kaiser, CEBS, SPHR Director, HR Technology and Outsourcing Lockton Kansas City, Missouri The opinions expressed in this presentation

More information

Get Your Business Moving. In partnership with Nomis Connections

Get Your Business Moving. In partnership with Nomis Connections Get Your Business Moving In partnership with Nomis Connections Get Your Business Moving Mobile devices + the cloud = biggest business opportunity to come along in quite a while Businesses have more opportunity

More information

IP Office: Simple, Powerful Communications for Small Business

IP Office: Simple, Powerful Communications for Small Business avaya.com IP Office: Simple, Powerful Communications for Small Business Successful companies are always looking for new ways to do more with less keeping their business flexible, innovative and competitive

More information

BT CLOUD VOICE. CUSTOMER ADMINISTRATOR GUIDE.

BT CLOUD VOICE. CUSTOMER ADMINISTRATOR GUIDE. BT CLOUD VOICE. CUSTOMER ADMINISTRATOR GUIDE. A comprehensive guide to setting up and using the many features of BT Cloud Voice, and how they can help you get the very best out of your business. WHAT S

More information

The most comprehensive Underwriting Process Management Solution for Insurance Agencies

The most comprehensive Underwriting Process Management Solution for Insurance Agencies Grow your business Your way The most comprehensive Underwriting Process Management Solution for Insurance Agencies Improve operational efficiency Accelerate revenue growth Automate your operations Build

More information

Mobile Health Apps 101: A Primer for Consumers. myphr.com

Mobile Health Apps 101: A Primer for Consumers. myphr.com Mobile Health Apps 101: A Primer for Consumers just think APP This guide is designed to help you understand and make educated decisions about using mobile health applications ( app ). When considering

More information

SIMPLIFY YOUR BUSINESS COMMUNICATIONS

SIMPLIFY YOUR BUSINESS COMMUNICATIONS SIMPLIFY YOUR BUSINESS COMMUNICATIONS CONTENTS COMMUNICATIONS AS ONE 01 01 CAN HELP TRANSFORM YOUR BUSINESS 03 A SIMPLER EXPERIENCE 04 WHY CHOOSE OPTUS? 05 1 COMMUNICATIONS AS ONE Businesses today are

More information

Business leaders, meanwhile, are looking for reporting that will help them drive efficiency and maximize returns on their technology investments.

Business leaders, meanwhile, are looking for reporting that will help them drive efficiency and maximize returns on their technology investments. Businesses don t buy phone systems for fun. If you re in the market, you re probably responding to an event, such as a move or serious problems with an existing system. Perhaps, you are looking to gain

More information

Voice Over IP (VoIP)

Voice Over IP (VoIP) Voice Over IP From a simple telephony perspective, it s common for a user moving from a traditional ISDN (Integrated Services Digital Network) telephone system to VoIP to halve their running costs. Voice

More information

Barwon Medicare Local Annual Plan 2014-2015

Barwon Medicare Local Annual Plan 2014-2015 Barwon Medicare Local Annual Plan 2014-2015 Strategic Directions All Barwon Medicare Local activities are underpinned by our organisational vision of well connected health systems in our community. Barwon

More information

BUSINESS GUIDE How to Boost Your Productivity

BUSINESS GUIDE How to Boost Your Productivity BUSINESS GUIDE How to Boost Your Productivity Improving your staff s productivity can give your business a competitive edge at little or no extra cost. How to Boost Your Productivity Improving your staff

More information

Understanding the Benefits of Unified Communications

Understanding the Benefits of Unified Communications Understanding the Benefits of Unified Communications Overview Increasing operating efficiencies is more important than ever in today s business. Competitive pressures force organizations to improve processes

More information

ClienTrax has you covered for ALL of your technology needs.

ClienTrax has you covered for ALL of your technology needs. A SINGLE SOURCE SOLUTION PROVIDER FOR ALL YOUR TECHNOLOGY REQUIREMENTS Practice Management Software Digital Imaging (DR, CR, Dental) Integrated PACS Cloud Storage Services Integrated Wellness Plans Through

More information

Australian Safety and Quality Framework for Health Care

Australian Safety and Quality Framework for Health Care Activities for MANAGERS Australian Safety and Quality Framework for Health Care Putting the Framework into action: Getting started Contents Principle: Consumer centred Area for action: 1.1 Develop methods

More information

Telemedicine: Prescription for Growth

Telemedicine: Prescription for Growth Telemedicine: Prescription for Growth August 2015 Lockton Companies Is the stage set for a telemedicine explosion? Some industry experts seem to think so. For example, Skip Fleshman, a partner at Asset

More information

A simple yet advanced toolkit enabling you to communicate in new ways with patients and the public.

A simple yet advanced toolkit enabling you to communicate in new ways with patients and the public. Full with Mobile Apps Integrated Customer Relationship Management System A simple yet advanced toolkit enabling you to communicate in new ways with patients and the public. Branded for your organisation,

More information

WHITE PAPER. M-Health: Challenges, benefits, and keys to successful implementation. Abstract

WHITE PAPER. M-Health: Challenges, benefits, and keys to successful implementation. Abstract WHITE PAPER M-Health: Challenges, benefits, and keys to successful implementation Kaushal Modi and Radha Baran Mohanty Abstract The outlook towards healthcare has changed drastically in recent times. Mobile

More information

NAVMAN WIRELESS GPS FLEET AND ASSET MANAGEMENT SOLUTIONS A BETTER WAY TO MANAGE YOUR FLEET AND ASSETS

NAVMAN WIRELESS GPS FLEET AND ASSET MANAGEMENT SOLUTIONS A BETTER WAY TO MANAGE YOUR FLEET AND ASSETS NAVMAN WIRELESS GPS FLEET AND ASSET MANAGEMENT SOLUTIONS A BETTER WAY TO MANAGE YOUR FLEET AND ASSETS HOW REAL-TIME CONTROL CAN INCREASE EFFICIENCY, LOWER COSTS AND IMPROVE CUSTOMER SERVICE Navman Wireless

More information

collaboration Keeping people in touch efficiently

collaboration Keeping people in touch efficiently collaboration Keeping people in touch efficiently What is collaboration? At its best, unified communications (UC) is just what it says it enables better interaction between people by integrating what were

More information

Five Hosted VoIP Features

Five Hosted VoIP Features Five Hosted VoIP Features WHITEPAPER: switching to HOSTED VOICE www.megapath.com advantages of hosted voice Hosted Voice, also known as Hosted VoIP, allows your business to make phone calls using the same

More information

NATIONAL INFORMATION BOARD WORK STREAM 1.1 ROADMAP

NATIONAL INFORMATION BOARD WORK STREAM 1.1 ROADMAP NATIONAL INFORMATION BOARD Personalised Health and Care 2020 WORK STREAM 1.1 ROADMAP Enable me to make the right health and care choices Providing patients and the public with digital access to health

More information

setup and provide drill-down capabilities to view further details on metrics and dynamic updates for a real-time view of your business conditions.

setup and provide drill-down capabilities to view further details on metrics and dynamic updates for a real-time view of your business conditions. Workflow Automation Build a competitive advantage with automated processes and increased business visibility While the competition struggles with manual processes, queries and reports on customer interactions,

More information

Travellers and expatriates Frequently asked questions

Travellers and expatriates Frequently asked questions Travellers and expatriates Frequently asked questions Introduction Your company has partnered with International SOS to provide you with medical and security advice and assistance before, during and after

More information

What s New in Analytics: Fall 2015

What s New in Analytics: Fall 2015 Adobe Analytics What s New in Analytics: Fall 2015 Adobe Analytics powers customer intelligence across the enterprise, facilitating self-service data discovery for users of all skill levels. The latest

More information

PCEHR CONNECTIVITY FOR HOSPITALS AND HEALTH SERVICES CONSIDERING CONNECTING TO THE PERSONALLY CONTROLLED ELECTRONIC HEALTH RECORD (PCEHR)

PCEHR CONNECTIVITY FOR HOSPITALS AND HEALTH SERVICES CONSIDERING CONNECTING TO THE PERSONALLY CONTROLLED ELECTRONIC HEALTH RECORD (PCEHR) PCEHR CONNECTIVITY FOR HOSPITALS AND HEALTH SERVICES CONSIDERING CONNECTING TO THE PERSONALLY CONTROLLED Orion Health Information Brochure Andrew Howard, Global ehealth Director Former head of the PCEHR

More information

Changing health and care in West Cheshire The West Cheshire Way

Changing health and care in West Cheshire The West Cheshire Way Changing health and care in West Cheshire The West Cheshire Way Why does the NHS need to change? The NHS is a hugely important service to patients and is highly regarded by the public. It does however

More information

MOBILE APPS 10 BEST APPS FOR SMALL BUSINESS

MOBILE APPS 10 BEST APPS FOR SMALL BUSINESS MOBILE APPS 10 BEST APPS FOR SMALL BUSINESS businessresources.t-mobile.com/business 1-877-334-7144 Entrepreneurs and business owners are increasingly turning to the more than one million mobile applications

More information

GOING TO HOSPITAL WHAT YOU NEED TO KNOW

GOING TO HOSPITAL WHAT YOU NEED TO KNOW GOING TO HOSPITAL WHAT YOU NEED TO KNOW Going to hospital We understand that going to hospital can be a stressful time. If you re feeling nervous or don t quite know what to expect don t worry, this is

More information

Dr Louise Schaper, PhD CEO, Health Informatics Society of Australia

Dr Louise Schaper, PhD CEO, Health Informatics Society of Australia Dr Louise Schaper, PhD CEO, Health Informatics Society of Australia Megatrend One: Older population Megatrend One: Older population Megatrend One: Older population Megatrend Two: Digital technology in

More information

AN ANPI WHITE PAPER HOSTED UNIFIED COMMUNICATIONS: KEY FEATURES & KEY BENEFITS

AN ANPI WHITE PAPER HOSTED UNIFIED COMMUNICATIONS: KEY FEATURES & KEY BENEFITS 1 AN ANPI WHITE PAPER HOSTED UNIFIED COMMUNICATIONS: KEY FEATURES & KEY BENEFITS INTRODUCTION 2 Hosted Unified Communications Projected Revenue $40M 2012 Hosted UC can save up to over traditional phone

More information

Select the IP Telephony features that best suit you

Select the IP Telephony features that best suit you TELSTRA IP TELEPHONY FEATURE PACKS The Telstra IP Telephony feature packs offer a tailored solution for your business. Select the IP Telephony features that best suit you There are many ways to harness

More information

Telco Distribution Agreement Overview

Telco Distribution Agreement Overview Telco Distribution Agreement Overview Church Resources Overview Church Resources (CR) works to support the not-for-profit industry in Australia. By combining the buying power of our 18,000 Members nationally,

More information

Insurance from MLC. Adviser use only. MLC Riskfirst. You choose the solution that s right for your business. Award Winner

Insurance from MLC. Adviser use only. MLC Riskfirst. You choose the solution that s right for your business. Award Winner Insurance from MLC Adviser use only MLC Riskfirst You choose the solution that s right for your business Award Winner We continue to enhance Riskfirst to provide you with the best possible service. Page

More information

FREQUENTLY ASKED QUESTIONS

FREQUENTLY ASKED QUESTIONS What is this project about? Who is behind it? Why was this area chosen? How much will the project cost? Who will get improved broadband? When will it all happen? FREQUENTLY ASKED QUESTIONS What will improved

More information

A Saviance Healthcare Whitepaper. Patient Portals: Enhancing Productivity of the Providers

A Saviance Healthcare Whitepaper. Patient Portals: Enhancing Productivity of the Providers A Saviance Healthcare Whitepaper Patient Portals: Enhancing Productivity of the Providers The way forward for Healthcare Meaningful Use of IT has made patient portals an essential technology for patients

More information

4.0 Telephony. 4.0 Telephony

4.0 Telephony. 4.0 Telephony 4.0 Telephony 4.0 Telephony 4.1 Understanding your current telephone infrastructure Your telephone system is often the first point of contact that a patient has with your practice. This system can enhance

More information

Centricity Electronic Medical Record. Complete information, one location

Centricity Electronic Medical Record. Complete information, one location Centricity Electronic Medical Record Complete information, one location Turn information into insight Imagine being able to raise the bar on patient care safety and quality. And find the information you

More information

How Desktop-as-a-Service Can Solve Higher Education s End-User Computing Challenges

How Desktop-as-a-Service Can Solve Higher Education s End-User Computing Challenges How Desktop-as-a-Service Can Solve Higher Education s End-User Computing Challenges Colleges and universities face considerable end-user computing challenges today. Here s how moving to cloudhosted desktops

More information

Improving Health Outcomes and Reducing Costs with Video Conferencing Technology

Improving Health Outcomes and Reducing Costs with Video Conferencing Technology Case Study Intel Intel Health & Life Sciences Improving Health Outcomes and Reducing Costs with Video Conferencing Technology The fundamental concept is to provide the patient with care where they are

More information

WRS CLIENT CASE STUDIES

WRS CLIENT CASE STUDIES Of the EMR choices, I don t think any of them will work for an ophthalmology practice as well as WRS. Ramapo Ophthalmology Associates Specializes in Ophthalmology Pomona, NY Futuristic EMR: The Eyes Have

More information

Member Programs brochure

Member Programs brochure Member Programs brochure winhealthplans.com teladoc Talk to a doctor anytime for free No appointments. No waiting rooms. No need to leave home. More affordable than the ER, and more immediate than Urgent

More information

e-health Initiative Lina Abou Mrad MBA, PMP Director, National E-Health Program Health Insight 4 -March 2014

e-health Initiative Lina Abou Mrad MBA, PMP Director, National E-Health Program Health Insight 4 -March 2014 e-health Initiative Lina Abou Mrad MBA, PMP Director, National E-Health Program Health Insight 4 -March 2014 What is E-Health? The term e-health was barely in use before 1999 Terms such as medical informatics,

More information

GOECO GOGREEN GOHARVEY

GOECO GOGREEN GOHARVEY From HOW TO CHOOSE THE RIGHT OFFICE PHONE SYSTEM FOR YOUR BUSINESS Interactive document GOECO LATEST OFFICE PHONE SYSTEMS This guide aims to give you up-to-date information on the latest office phone systems

More information

BT BUSINESS MOBILE SOLO. THE RIGHT PLAN MADE FOR YOUR BUSINESS.

BT BUSINESS MOBILE SOLO. THE RIGHT PLAN MADE FOR YOUR BUSINESS. BT BUSINESS MOBILE SOLO. THE RIGHT PLAN MADE FOR YOUR BUSINESS. I m loving my new smartphone. I m loving my new 4G plan. WHAT IS BT BUSINESS MOBILE SOLO? BT Business Mobile Solo is designed for small businesses

More information

Connect Renfrewshire

Connect Renfrewshire How the council will use its information and technology assets to achieve successful change Contents Strategy Context 2 Digital Delivery and Citizen Engagement 4 Operational Excellence and Transformation

More information

IP TELEPHONY. Incorporating Voice over Internet Protocol (VoIP)

IP TELEPHONY. Incorporating Voice over Internet Protocol (VoIP) Incorporating Voice over Internet Protocol (VoIP) IP Telephony Incorporating Voice over Internet Protocol (VoIP) Dramatically improve the way you work. Everyone's talking about Voice over Internet Protocol

More information

Inquiry into the out-of-pocket costs in Australian healthcare

Inquiry into the out-of-pocket costs in Australian healthcare Submission to the Senate Standing Committee on Community Affairs - References Committee Inquiry into the out-of-pocket costs in Australian healthcare May 2014 Out-of-pocket costs in Australian healthcare

More information

Implementing Mobile Health Programs

Implementing Mobile Health Programs Implementing Mobile Health Programs By William Tella, President and Chief Executive Officer, GenerationOne Over a period of just 10 years, people across the globe have changed the basic nature of their

More information

Alcatel-Lucent OmniTouch 8600 My Instant Communicator Creating More Time for Patient Care through Effective Communications

Alcatel-Lucent OmniTouch 8600 My Instant Communicator Creating More Time for Patient Care through Effective Communications Alcatel-Lucent OmniTouch 8600 My Instant Communicator Creating More Time for Patient Care through Effective Communications It has become necessary to develop medicine as a cooperative science, the clinician,

More information

Martin Bowles: using health information to improve care

Martin Bowles: using health information to improve care Martin Bowles: using health information to improve care Australia s chief health bureaucrat is excited by the opportunities for technology in healthcare. My Health Record can improve treatment decisions,

More information

A Consumer Guide to Understanding Health Plan Networks

A Consumer Guide to Understanding Health Plan Networks A Consumer Guide to Understanding Health Plan Networks Table of Contents steps you can take to understand your health plan s provider network pg 4 What a provider network is pg 8 Many people are now shopping

More information

Marketing Firm Cuts Email Costs 30 Percent by Moving to Microsoft Online Services

Marketing Firm Cuts Email Costs 30 Percent by Moving to Microsoft Online Services Microsoft Online Services Customer Solution Case Study Marketing Firm Cuts Email Costs 30 Percent by Moving to Microsoft Online Services Overview Country or Region: United States Industry: Professional

More information