How to Effectively Fight Insurance Fraud

Save this PDF as:
 WORD  PNG  TXT  JPG

Size: px
Start display at page:

Download "How to Effectively Fight Insurance Fraud"

Transcription

1 How to Effectively Fight Insurance Fraud

2 Insurers facing continued uncertainty about profitability, pressure on pricing and low interest rates on their fixed-income investments are focusing on ways to control costs and improve overall risk management. Fraud control is an area with strong potential for increasing insurers profitability. According to a recent Accenture survey conducted among property and casualty insurers, over the last three years 71% of respondents experienced an average increase of 10% in the number of fraudulent claims processed. 1 1

3 2

4 Key findings from the Accenture 2013 Europe and Latin America Claims Survey Accenture conducted a quantitative survey among 48 property and casualty (P&C) insurers in Europe and Latin America from December 2012 to March Face-to-face interviews were carried out with C-level executives involved in the claims function,most of them heads of claims departments or the equivalent. Sixty-seven percent of insurers participating in the survey had net premiums written (NPW) in excess of 1 billion, while 63 percent had overall individual-lines premium income of 1 billion or more. Survey respondents were from the following countries: Austria, Belgium, Brazil, Chile, Colombia, Denmark, Finland, France, Germany, Italy, Netherlands, Norway, Spain, Sweden, Switzerland and the United Kingdom. Key findings Accenture s survey highlighted respondents concerns about the modernity and flexibility of their claims systems. Among their main priorities is a desire to reduce overall claims loss costs and improve customers claims experience. Yet, among their major challenges is meeting customers rising expectations and regaining their trust. On the technology front, insurer respondents face a number of critical IT challenges in meeting strategic priorities, including: supporting multi-channel access with core applications; integrating new layers of technology; managing unstructured data; and handling complex claims using existing core applications. Among survey respondents, fraud prevention is a top priority over the next three years As mentioned earlier, fraud is a growing concern for P&C insurer respondents with seven in ten indicating they have seen an increase in fraudulent claims over the past three years. However, respondents are slow to implement initiatives considered to be the most significant in improving fraud detection, namely improved support from IT, improved data collection and the use of fraud modeling techniques. (See Figure 1.) While the average increase in fraudulent claims over the last three years is 10 percent, the increase varies significantly across countries and carriers. Yet, there are simple responses to the issue. According to the surveyed insurers, better fraud detection capabilities could help shave 5 percent of their claims costs. The challenge for insurers is improving their detection and prevention capabilities without adversely affecting the processing of legitimate claims. This also brings to the forefront the need to address legacy technology issues and inefficient processes that can hinder the detection of fraudulent claims. Survey respondents see an attractive opportunity for investing in claims fraud analytics and other anti-fraud solutions. Respondents also believe the most important initiatives for strengthening their anti-fraud capabilities would be to use fraud modeling techniques (52 percent claim this is critical), improve the collection of both internal and external data (37 percent), and obtain greater support from IT (31 percent). Looking ahead, the major focus is on organizational restructuring, training and process improvement to help strengthen fraud detection. However, the priority over the short to medium term is to use fraud modeling techniques (76 percent), improve IT support (67 percent) and improve data collection (61 percent). Figure 1. Key Initiatives Implemented to Improve Fraud Detection Which initiatives to improve fraud detection are already implemented in your company? Which ones would you like to initiate over the next 3 years? Organization restructuring Training to improve employee skills Process changes Enhanced control mechanisms Overall improvement in customer service Improved data collection (internal and external) 15% 30% 27% 36% 36% 36% 42% 55% 61% 61% 73% 70% Improved support from IT Use of fraud modeling techniques to detect fraud 24% 21% 67% 76% 3 Currently used Plan to over the next 3 years

5 Optimizing fraud detection by using a combined approach Industry experience indicates that an effective fraud detection program can yield benefits including savings in the range of one to three percent of total claims paid out (depending upon the maturity level of the policy). These possible savings can be generated through a combined approach that: 1) Provides better service levels and more efficient claims processing to generate positive customer feedback, helping increase customer loyalty and deterring individual episodes of fraud; and 2) Uses advanced analytics tools for greater focus in detecting and fighting fraud. Proven strategies can help insurance companies address fraud, from simple individual incidents to complex, organized cases of multiple fraud. These include: Using business rules to detect irregularities Business rules can allow for the identification of anomalies or irregularities during the processing of claims. Such rules, for example, compare claims based on various types of fraud (individual or organized fraud), and determine whether to have the personnel in charge investigate the fraudulent incidents, and if so, when. Companies also have access to sophisticated analytics tools to detect such irregularities, allowing insurers to save money, time and effort. Employing predictive modeling Predictive analytics methods and models can be used to review historical fraudulent claims and identify factors and elements that can help prevent future fraud. The goal is to detect potential fraud as early as possible in the claims process and thus reduce payments made to fraudsters. Although it is not new to fraud prevention, when combined with other analytical tools as part of a concerted global effort, predictive modeling can be highly effective. Undertaking network analysis Analyzing the relationship that exists between concerned parties can help specialized investigators detect organized insurance fraud. Technological developments in this area can help investigators in their efforts to link different players. These new technology solutions can help identify the extent of the relationships between the investigated parties, and the information and insights gleaned can be used to define indicators that point to possible fraudulent activity. Closing the loop and intervening These fraud detection strategies including the integration of fraud indicators within the claims handling process can work in combination to increase the overall effectiveness of fraud prevention. When a risk is identified, immediate action can be taken, including investigation by a team of specialists, interaction with the claims management unit and the insured. 4

6 Working with Accenture s Service Center to help fight fraud Accenture can help insurance companies develop a claims analytics platform that uses a common infrastructure, scaled horizontally and that includes a broad range of models, including those for addressing injury, subrogation, litigation and large loss claims. These solutions can help insurers create value and improve their return on investment. Fraud analytics is a critical component of an effective fraud management strategy where deterrence and control are as important as detection and where the combination of a vital role for human / soft skills as well as technology, is crucial. Accenture s managed analytics service is highly effective at fraud detection, but can also be expanded to address other claims issues. The broad use of analytics and statistical tools and methods, along with improved productivity in managing claims and a reduction in payments for fraudulent claims, can help insurers generate important cost reductions. Insurers seeking to combat fraud can also benefit from: Achieving greater statistical certainty in cases of suspected fraud through improved data analysis using current analytical models Reducing the manual effort needed in analyzing data and devoting more time to value adding reporting Reducing the number of fraudulent claims managed by optimizing the validation of claims process and through improved process effectiveness delivered by more robust analytics tools and models. Increasing business productivity as data analysis is now at the heart of fraud detection. Insurers are turning to predictive analysis for several reasons, including: - The advanced capabilities of these tools and their predictive methods - The availability of data for decision making purposes - Predictive analytics ability to improve the quality of customer service and reduce the costs associated with opportunistic fraud Figure 2. Accenture Approach to Fraud Detection Assessment and preparation of the pilot (managed locally) Evaluates your capabilities in terms of: process, organization, model and data Identifies the quick wins and formalizes the business case Identifies data necessary for the pilot and validates the scope (Lines of Business) - Analytics support in helping grow their business in a slowing market Accenture works with many insurers to help them optimize their fraud detection processes and to help improve the enterprise s return on investment in fighting fraud. The Accenture Analytics Innovation Center provides access to the skills, expertise, leading-edge thinking, techniques and tools that can help enhance fraud detection capabilities, as a managed service. As a first step in our approach, we complete an assessment of existing fraud detection capabilities and then prepare a pilot project to demonstrate the feasibility of the enhanced fraud detection process. We then proceed with its implementation (Figure 2). Accenture s approach can provide many advantages to clients in their efforts to fight fraud in addition to helping deliver real benefits and tangible results. Implementation of the pilot in a Managed Services mode through the Analytics Innovation Center Implements a pilot with support of Accenture Analytics Innovation Center - focused on identifying quick wins Benefits from Accenture s business rules and other techniques Avails the Accenture Claims Analytics Record (CAR) fraud model Creates a link with the Fraud Claim processes in order to help limit the losses ( stop loss process) 5

7 Figure 3. Advantages, Real Benefits and Tangible Results Advantages Real benefits Tangible results Does not require a significant investment on the part of the client (no additional costs for the software and hardware, no installation costs and training) as the platform is provided by Accenture Have access to experienced data processing professionals as part of the fraud detection action steps Can help generate positive and quick return on investment (<1 year) Can increase the number of fraudulent claims managed Can increase your organization s fraud detection rate Can increase your fraud avoidance and recovery rates Can produce greater statistical certainty in the case of suspected fraud Can result in a reduction in manual effort to conduct data analysis Can result in a reduction of fraudulent claims Can deliver more efficient fraud checks and audits Can help improve the efficiency of the vendor network The growing constraints and demands on insurers capital and profitability can make the fight against fraud an unavoidable issue that needs to be addressed. In addition to the advantages, benefits and results for insurers mentioned above, more robust fraud protection capabilities can also help in a number of other areas: Protecting the company s reputation and image Reducing the enterprise s overall capital and operational costs Increasing speed of implementation Flexible and scalable solution, with improved computing capacity Improved and innovative predictive modeling skills to fight fraud The use of advanced analytical techniques appears to be an important tool to help insurers reduce cost and improve their performance. According to an Accenture Insurance Equity Analyst Survey, 79% of respondents believe that over the next three years, data analytics will be one of the most important value drivers for insurers. 2 Working with clients across the globe on insurance fraud assignments, Accenture and its Analytics Innovation Center are dedicated to fighting insurance fraud and responding effectively to the challenges and demands of this business imperative. 6

8 References 1 Accenture 2013 Europe and Latin America Claims Survey. Published June Accenture Insurance Equity Analyst Survey Outperforming the market in uncertain times. Published September Contacts Eva Dewor - Head of Global Insurance Risk Management Tel Mobile: Jean-François Gasc - Head of EALA Insurance Management Consulting Tel Mobile: Antoine Dandois - Belgium Mobile: Philippe Lefèvre - France Mobile: Edel Lynch - Ireland Tel Mobile: Gearoid Madden - Ireland Tel Fabrizio Sarrocco - Italy Tel Mobile: Davide Germanà - Italy Mobile: Jurgen Wildvank - Netherlands Mobile: Jacob Tovborg-Jensen - Nordic Mobile: Miguel Proença - Portugal Tel Ramón Bustamante - Spain Tel Philippe Schiltknecht - Switzerland Tel Mobile: Heather Adams - United Kingdom Tel Mobile: Jeremy Lefebure - United Kingdom Mobile: About Accenture Management Consulting Accenture is a leading provider of management consulting services worldwide. Drawing on the extensive experience of its 16,000 management consultants globally, Accenture Management Consulting works with companies and governments to achieve high performance by combining broad and deep industry knowledge with functional capabilities to provide services in Strategy, Analytics, Customer Relationship Management, Finance & Enterprise Performance, Operations, Risk Management, Sustainability, and Talent and Organization. About Accenture Risk Management Accenture Risk Management consulting services work with clients to create and implement integrated risk management capabilities designed to gain higher economic returns, improve shareholder value and increase stakeholder confidence. About Accenture Accenture is a global management consulting, technology services and outsourcing company, with approximately 266,000 people serving clients in more than 120 countries. Combining unparalleled experience, comprehensive capabilities across all industries and business functions, and extensive research on the world s most successful companies, Accenture collaborates with clients to help them become high-performance businesses and governments. The company generated net revenues of US$27.9 billion for the fiscal year ended Aug. 31, Its home page is DISCLAIMER: This document is intended for general informational purposes only and does not take into account the reader s specific circumstances, and may not reflect the most current developments. Accenture disclaims, to the fullest extent permitted by applicable law, any and all liability for the accuracy and completeness of the information in this document and for any acts or omissions made based on such information. Accenture does not provide legal, regulatory, audit, or tax advice. Readers are responsible for obtaining such advice from their own legal counsel or other licensed professionals. Copyright 2013 Accenture All rights reserved. Accenture, its logo, and High Performance Delivered are trademarks of Accenture _lc

How successful is your campaign and promotion management? Towards best-practice campaign management strategies

How successful is your campaign and promotion management? Towards best-practice campaign management strategies How successful is your campaign and promotion management? Towards best-practice campaign management strategies Welcome to the new normal Businesses today are under unprecedented pressure to increase spending

More information

Improve Customer Service and Fraud Detection to Deliver High Performance Through Claims. Insurance Consumer Fraud Survey 2010

Improve Customer Service and Fraud Detection to Deliver High Performance Through Claims. Insurance Consumer Fraud Survey 2010 Improve Customer Service and Fraud Detection to Deliver High Performance Through Claims Insurance Consumer Fraud Survey 2010 2 Insurance fraud happens. Unfortunately today, it is happening on a large scale.

More information

Collections and Client Recovery: An Evolutionary Approach

Collections and Client Recovery: An Evolutionary Approach Collections and Client Recovery: An Evolutionary Approach Global economic growth has been limited since 2008. The combination of high unemployment rates along with high levels of government debt and overall

More information

Capturing the insurance customer of tomorrow. Three key questions to guide success

Capturing the insurance customer of tomorrow. Three key questions to guide success Capturing the insurance customer of tomorrow Three key questions to guide success Most insurers can confirm: customers want more, and more of what they want is digital. To sustain relevance in this new

More information

Accenture Sustainability Performance Management. Delivering Business Value from Sustainability Strategy

Accenture Sustainability Performance Management. Delivering Business Value from Sustainability Strategy Accenture Sustainability Performance Management Delivering Business Value from Sustainability Strategy Global executives are as committed as ever to sustainable business. Yet, executing a sustainability

More information

Claims 2.0: Rethinking High Performance in Claims. White Paper. Changing Channels. Accenture Multi-Channel Distribution Insurance Consumer Survey

Claims 2.0: Rethinking High Performance in Claims. White Paper. Changing Channels. Accenture Multi-Channel Distribution Insurance Consumer Survey Claims 2.0: Rethinking High Performance in Claims White Paper Changing Channels Accenture Multi-Channel Distribution Insurance Consumer Survey Effective multi-channel distribution: the solution to an ever-changing

More information

G-Cloud II Services Service Definition Accenture Cloud PaaS Implementation Services AWS Beanstalk

G-Cloud II Services Service Definition Accenture Cloud PaaS Implementation Services AWS Beanstalk G-Cloud II Services Service Definition Accenture Cloud PaaS Implementation Services AWS Beanstalk 1 Table of Contents 1. Scope of our Services... 3 2. Approach... 3 3. Assets and Tools... 4 4. Outcomes...

More information

How international expansion is a driver of performance for insurers in uncertain times

How international expansion is a driver of performance for insurers in uncertain times How international expansion is a driver of performance for insurers in uncertain times Accenture Global Multi-Country Operating Model Survey May 2009 Copyright 2009 Accenture. All rights reserved. Accenture,

More information

Capital Markets Report

Capital Markets Report Accenture 2014 High Performance Finance Study Capital Markets Report GROWTH REALIGNMENT INTEGRATION INTRODUCTION Capital markets institutions have been hit hard by the financial crisis, and face the challenge

More information

Accenture Risk Management. Industry Report. Life Sciences

Accenture Risk Management. Industry Report. Life Sciences Accenture Risk Management Industry Report Life Sciences Risk management as a source of competitive advantage and high performance in the life sciences industry Risk management that enables long-term competitive

More information

Technology. Building Your Cloud Strategy with Accenture

Technology. Building Your Cloud Strategy with Accenture Technology Building Your Cloud Strategy with Accenture 2 Cloud computing, in its simplest form, allows companies to procure technology as services, including infrastructure, applications, platforms and

More information

Accenture Parts Optimization: Warranty Services Gaining Control Over Warranty Costs

Accenture Parts Optimization: Warranty Services Gaining Control Over Warranty Costs Accenture Parts Optimization: Warranty Services Gaining Control Over Warranty Costs 2 Accenture Warranty Optimization Services: Gaining Control Over Warranty Costs The numbers are compelling: On average,

More information

Integrating Risk and Capital Management into Strategy and Planning. Key to Assessing Risk and Reward for Insurers

Integrating Risk and Capital Management into Strategy and Planning. Key to Assessing Risk and Reward for Insurers Integrating Risk and Capital Management into Strategy and Planning Key to Assessing Risk and Reward for Insurers 1 Tough Times for Insurers Many insurance company board members face the challenge of satisfying

More information

Transforming Accenture s core HR systems: Setting the stage for a digital Accenture

Transforming Accenture s core HR systems: Setting the stage for a digital Accenture Transforming Accenture s core HR systems: Setting the stage for a digital Accenture 2 Client profile Accenture s internal IT organization is charged with driving the company s digital agenda. Building

More information

Achieving high performance in the media and entertainment industries through application outsourcing

Achieving high performance in the media and entertainment industries through application outsourcing Achieving high performance in the media and entertainment industries through application outsourcing Companies operating in today s global commerce rely on business application systems to energize supply

More information

Accenture CAS: Solution Implementation Making change happen

Accenture CAS: Solution Implementation Making change happen Accenture CAS: Solution Implementation Making change happen Rooted in a strong culture of client service and success, our smart, committed and experienced professionals collaborate as global teams to create

More information

Consumer Goods and Services

Consumer Goods and Services Accenture Risk Management Industry Report Consumer Goods and Services 2011 Global Risk Management Point of View Consumer Goods and Services 2011 Global Risk Management Point of View Consumer Goods and

More information

Accenture Software. Accenture Insurance Data Migration Factory. Achieving high performance through industrialized data migration

Accenture Software. Accenture Insurance Data Migration Factory. Achieving high performance through industrialized data migration Accenture Software Accenture Insurance Data Factory Achieving high performance through industrialized data migration More than 65 million contracts successfully migrated Migrating birds always know when

More information

Technology. Building Your Cloud Strategy with Accenture

Technology. Building Your Cloud Strategy with Accenture Technology Building Your Cloud Strategy with Accenture 2 Cloud computing, in its simplest form, allows companies to procure technology as services, including infrastructure, applications, platforms and

More information

A Risk-Adjusted Operating Model for Insurers: Addressing Regulatory and Market Demands

A Risk-Adjusted Operating Model for Insurers: Addressing Regulatory and Market Demands A Risk-Adjusted Operating Model for Insurers: Addressing Regulatory and Market Demands While most insurers have recovered from the fiscal crisis of 2008, significant challenges remain on multiple fronts

More information

Technology. Accenture Infrastructure Outsourcing Services

Technology. Accenture Infrastructure Outsourcing Services Technology Accenture Infrastructure Outsourcing Services 2 Accenture Infrastructure Outsourcing Services enable organizations to create a more cost-effective and responsive IT infrastructure one that not

More information

How can utilities survive energy demand disruption?

How can utilities survive energy demand disruption? Accenture s Digitally Enabled Grid program - 2014 edition, Executive Summary How can utilities survive energy demand disruption? Accenture s Digitally Enabled Grid program - 2014 edition 1 Toward a digitally

More information

G-Cloud III Services Service Definition Accenture Cloud Integration Services

G-Cloud III Services Service Definition Accenture Cloud Integration Services G-Cloud III Services Service Definition Accenture Cloud Integration Services 1 Table of contents 1. Scope of our services... 3 2. Approach... 5 3. Assets and tools... 5 4. Pricing... 6 5. Contacts... 6

More information

Accenture Human Capital Management Solutions. Transforming people and process to achieve high performance

Accenture Human Capital Management Solutions. Transforming people and process to achieve high performance Accenture Human Capital Management Solutions Transforming people and process to achieve high performance The sophistication of our products and services requires the expertise of a special and talented

More information

BONDING AMAN UNION. November 21 st, 2012. Daniel Stausberg. Atradius Re

BONDING AMAN UNION. November 21 st, 2012. Daniel Stausberg. Atradius Re BONDING AMAN UNION November 21 st, 2012 Daniel Stausberg Atradius Re 0 Bonds Presentation - Agenda Introduction 1 - Overview Global Bonding Market 2 - Products 3 - Characteristics 4 - Atradius Re s expertise

More information

Accenture Perfect Sales Part of the Accenture Commercial Services for Consumer Goods Business Service

Accenture Perfect Sales Part of the Accenture Commercial Services for Consumer Goods Business Service Accenture Perfect Sales Part of the Accenture Commercial Services for Consumer Goods Business Service Winning the War in the Store by Optimizing Field-based Sales Activities 2 The external environment

More information

Change program breaks new ground at Large Global Manufacturing Company making the way for High Performance

Change program breaks new ground at Large Global Manufacturing Company making the way for High Performance Change program breaks new ground at Large Global Manufacturing Company making the way for High Performance This large global manufacturer is a leader in the agricultural and construction businesses. In

More information

Accenture Advanced Enterprise Performance Management Solution for Oracle

Accenture Advanced Enterprise Performance Management Solution for Oracle Accenture Advanced Enterprise Performance Management Solution for Oracle Getting back to the business of business: use Oracle-based solutions to exploit today s insight and fuel tomorrow s business success

More information

Accenture 2010 Global Consumer Research executive summary

Accenture 2010 Global Consumer Research executive summary Accenture Global Consumer Research executive summary Introduction Accenture annually surveys consumers across geographies and industries about their experiences and behaviors. The Accenture Global Consumer

More information

Talent & Organization. Organization Change. Driving successful change to deliver improved business performance and achieve business benefits

Talent & Organization. Organization Change. Driving successful change to deliver improved business performance and achieve business benefits Talent & Organization Organization Change Driving successful change to deliver improved business performance and achieve business benefits Accenture Organization Change Distinctive solutions for transformational,

More information

G-Cloud II Services Service Definition Accenture Cloud SaaS Implementation Services Google Apps

G-Cloud II Services Service Definition Accenture Cloud SaaS Implementation Services Google Apps G-Cloud II Services Service Definition Accenture Cloud SaaS Implementation Services Google Apps 1 Table of Contents 1. Scope of our Services... 3 2. Approach... 4 3. Assets and Tools... 5 4. Outcomes...

More information

Accenture Insurance BPO Services. Achieving high performance through business process outsourcing

Accenture Insurance BPO Services. Achieving high performance through business process outsourcing Accenture Insurance BPO Services Achieving high performance through business process outsourcing BPO can help insurers ease economic pressures through rapid cost reduction The insurance business model

More information

Digital disruption: The growth multiplier

Digital disruption: The growth multiplier Digital disruption: The growth multiplier Optimizing digital investments to realize higher productivity and growth By Mark Knickrehm, Bruno Berthon and Paul Daugherty 2 Digital disruption: The growth multiplier

More information

Modernizing your annuity platform to reduce costs, improve customer service and increase business agility

Modernizing your annuity platform to reduce costs, improve customer service and increase business agility Modernizing your annuity platform to reduce costs, improve customer service and increase business agility 1 Modernizing your annuity system can pay big dividends to insurers. It can enable them to increase

More information

Winning with Analytics

Winning with Analytics Winning with Analytics 1 2 High performers share a winning approach to analytics when it comes to investments, talent, technological tools, and their focus on linking decision-making with business outcomes.

More information

Compliance s Seat at the Table Hard to Earn, Hard to Retain. Accenture 2014 Compliance Risk Study

Compliance s Seat at the Table Hard to Earn, Hard to Retain. Accenture 2014 Compliance Risk Study Compliance s Seat at the Table Hard to Earn, Hard to Retain Accenture 2014 Compliance Risk Study New research from Accenture confirms that compliance risk management in the banking and capital markets

More information

Knowing the customer: this time it s personal. How analytics can help banks achieve superior CRM, secure growth and drive high performance

Knowing the customer: this time it s personal. How analytics can help banks achieve superior CRM, secure growth and drive high performance Knowing the customer: this time it s personal How analytics can help banks achieve superior CRM, secure growth and drive high performance Table of Contents Introduction How advanced analytics changes customer

More information

Achieving high performance with Accenture Utilities Business Process Outsourcing Services

Achieving high performance with Accenture Utilities Business Process Outsourcing Services Achieving high performance with Accenture Utilities Business Process Outsourcing Services Introduction Utility companies around the world are looking for ways to respond to industry and market changes,

More information

Wealth and Asset Management Services Point of View. Designing a Modern IT Ecosystem for Asset Management Firms

Wealth and Asset Management Services Point of View. Designing a Modern IT Ecosystem for Asset Management Firms Wealth and Asset Management Services Point of View Designing a Modern IT Ecosystem for Asset Management Firms The asset management business once an industry characterized by high margins and predictable

More information

Sybase Solutions for Healthcare Adapting to an Evolving Business and Regulatory Environment

Sybase Solutions for Healthcare Adapting to an Evolving Business and Regulatory Environment Sybase Solutions for Healthcare Adapting to an Evolving Business and Regulatory Environment OVERVIEW Sybase Solutions for Healthcare Adapting to an Evolving Business and Regulatory Environment Rising medical

More information

Creating a Mine Value Agenda. A high performance approach to planning

Creating a Mine Value Agenda. A high performance approach to planning Creating a Mine Value Agenda A high performance approach to planning Mining companies spend a great deal of time and energy on planning determining how to get the commodity out of the ground, process it

More information

Achieving High Performance with Application Outsourcing

Achieving High Performance with Application Outsourcing Achieving High Performance with Application Outsourcing 2 Needed now: The right team to get the most from your application portfolio now, next year and every year To be sure that your applications can

More information

SEPTEMBER 2012 TALENT ASSESSMENT IN M&A THE PEOPLE FACTOR

SEPTEMBER 2012 TALENT ASSESSMENT IN M&A THE PEOPLE FACTOR SEPTEMBER 2012 TALENT ASSESSMENT IN M&A THE PEOPLE FACTOR It is critical to assess the target company s human capital with the same rigor that s applied toward assessing pension liabilities, inventories,

More information

No. 1 Choice for Europe s Leading Brands e-recruitment

No. 1 Choice for Europe s Leading Brands e-recruitment Recognised as a leader in e-recruitment software by: No. 1 Choice for Europe s Leading Brands e-recruitment StepStone is the world s leading provider of Total Talent Management solutions. Every day StepStone

More information

Achieving Faster Time to Market and Lowering Costs. Accenture Product Lifecycle Management in Aerospace and Defense Survey 2014

Achieving Faster Time to Market and Lowering Costs. Accenture Product Lifecycle Management in Aerospace and Defense Survey 2014 Achieving Faster Time to Market and Lowering Costs Accenture Product Lifecycle Management in Aerospace and Defense Survey 2014 Executive Summary Aerospace and defense companies want more from their investments

More information

Life in the New Normal: The Customer Engagement Revolution. Accenture Life Sciences

Life in the New Normal: The Customer Engagement Revolution. Accenture Life Sciences Accenture Life Sciences Life in the New Normal: The Customer Engagement Revolution Accenture Research Note: Key Findings from a survey of 200 US-based Sales and Marketing Executives in the Pharmaceutical

More information

Accenture NewsPage Sales Force Automation: Empower your people

Accenture NewsPage Sales Force Automation: Empower your people Accenture NewsPage Sales Force Automation: Empower your people 2 Understanding the market Your people are your most important business asset. But, with hundreds of staff, serving thousands of small retailers,

More information

Global Survey: What s creating tension between IT and business leaders? April 2014

Global Survey: What s creating tension between IT and business leaders? April 2014 Global Survey: What s creating tension between IT and business leaders? April 2014 1 Research & Insights Executive summary If the marketing department is making its own decisions about an email marketing

More information

Zalando - Europe's market leader in fashion ecommerce. April 2013

Zalando - Europe's market leader in fashion ecommerce. April 2013 Zalando - Europe's market leader in fashion ecommerce April 2013 Zalando is driving a mega trend, bringing fashion ecommerce to Europe Mega trend: Online fashion is the second wave of ecommerce, following

More information

EXECUTIVE REWARDS THE MERCER ADVANTAGE

EXECUTIVE REWARDS THE MERCER ADVANTAGE EXECUTIVE REWARDS THE MERCER ADVANTAGE EXECUTIVE REWARDS THE MERCER ADVANTAGE The executive rewards and governance landscape is increasingly complex. Scrutiny abounds from shareholders, proxy advisers,

More information

Accelerating High Performance with Accenture Application Services for Java

Accelerating High Performance with Accenture Application Services for Java Accelerating High Performance with Accenture Application Services for Java 1 The Java Imperative Among applications with 100,000 concurrent users (typically very large Web-based systems), by 2016, Java

More information

The 2013 Supply Chain Agenda

The 2013 Supply Chain Agenda The 2013 Supply Chain Agenda Time to go beyond the traditional supply chain optimization projects 5 th Edition Prepared and edited by: Erik Koperdraat Kris Dieteren Capgemini Consulting The Netherlands

More information

Big Data at Cloud Scale

Big Data at Cloud Scale Big Data at Cloud Scale Pushing the limits of flexible & powerful analytics Copyright 2015 Pentaho Corporation. Redistribution permitted. All trademarks are the property of their respective owners. For

More information

Accenture Life Sciences Cloud for Commercial Services

Accenture Life Sciences Cloud for Commercial Services Accenture Life Sciences Rethink Reshape Restructure...for better patient outcomes Accenture Life Sciences Cloud for Commercial Services Powered by Salesforce.com A unique set of cloud-based capabilities

More information

Creating a supply chain control tower in the high-tech industry

Creating a supply chain control tower in the high-tech industry Creating a supply chain control tower in the high-tech industry Creating a supply chain control tower in the high-tech industry A supply chain control tower gives high-tech leaders the ability to create

More information

Accenture CAS: Support and Maintenance Making a difference

Accenture CAS: Support and Maintenance Making a difference Accenture CAS: Support and Maintenance Making a difference On your side Return on investment. These three words go right to the heart of our support and maintenance services. We know that as your horizons

More information

CISCO METRO ETHERNET SERVICES AND SUPPORT

CISCO METRO ETHERNET SERVICES AND SUPPORT SERVICES OVERIVEW CISCO METRO ETHERNET SERVICES AND SUPPORT In the ever-changing communications market, incumbent service providers are looking for ways to grow revenue. One method is to deploy service

More information

E X E C U T I V E R E W A R D S

E X E C U T I V E R E W A R D S W H E A LT H W E A LT H C A R E E R E X E C U T I V E R E W A R D S T H E M E R C E R A D V A N T A G E The executive rewards and governance landscape is increasingly complex. Scrutiny abounds from shareholders,

More information

Accenture Technology Consulting. Clearing the Path for Business Growth

Accenture Technology Consulting. Clearing the Path for Business Growth Accenture Technology Consulting Clearing the Path for Business Growth Mega technology waves are impacting and shaping organizations in a profound way When a company s executive management team considers

More information

Rethinking Key Account Management: adapting and refining your Sales organization s response to the new realities

Rethinking Key Account Management: adapting and refining your Sales organization s response to the new realities Rethinking Key Account Management: adapting and refining your Sales organization s response to the new realities Managing the future Most executives recognize that the real assets of a company are embedded

More information

The power of collaboration: Accenture capabilities + Dell solutions

The power of collaboration: Accenture capabilities + Dell solutions The power of collaboration: Accenture capabilities + Dell solutions IT must run like a business grow with efficiency, deliver results, and deliver long-term strategic value. As technology changes accelerate

More information

Enterprise Data Management for SAP. Gaining competitive advantage with holistic enterprise data management across the data lifecycle

Enterprise Data Management for SAP. Gaining competitive advantage with holistic enterprise data management across the data lifecycle Enterprise Data Management for SAP Gaining competitive advantage with holistic enterprise data management across the data lifecycle By having industry data management best practices, from strategy through

More information

USAGE OF METRICS AND ANALYTICS IN EMEA MOVING UP THE MATURITY CURVE

USAGE OF METRICS AND ANALYTICS IN EMEA MOVING UP THE MATURITY CURVE USAGE OF METRICS AND ANALYTICS IN EMEA MOVING UP THE MATURITY CURVE USAGE OF METRICS AND ANALYTICS IN EMEA MOVING UP THE MATURITY CURVE When we asked business executives about the importance of human capital

More information

Accenture Insurance. Are you getting the most value from your policy administration investment?

Accenture Insurance. Are you getting the most value from your policy administration investment? Accenture Insurance Are you getting the most value from your policy administration investment? Most Property & Casualty (P&C) insurers now view replacing or modernizing their policy administration system

More information

Infrastructure and Transportation Services

Infrastructure and Transportation Services Infrastructure and Transportation Services 2 Intelligent Infrastructure for High Performance These are exciting times for the builders and operators of infrastructure. Half the world s people now live

More information

Accenture Technology Vision for Revenue Agencies: Five trends shaping the future

Accenture Technology Vision for Revenue Agencies: Five trends shaping the future Accenture Technology Vision 2015 Delivering Public Service for the Future Accenture Technology Vision for Revenue Agencies: Five trends shaping the future UNIV ERSIT Y #techvision2015 INTRODUCTION Becoming

More information

The Rising Opportunity for CMO-CIO Collaboration in the Pharmaceutical Industry

The Rising Opportunity for CMO-CIO Collaboration in the Pharmaceutical Industry Accenture Life Sciences Rethink Reshape Restructure for better patient outcomes The Rising Opportunity for CMO-CIO Collaboration in the Pharmaceutical Industry Demographics Life Sciences Pharma/Biotech:

More information

Technology. Accenture Data Center Services

Technology. Accenture Data Center Services Technology Accenture Data Center Services 2 Accenture employs marketleading technologies and processes to help clients design, implement and manage data center solutions that align to business priorities,

More information

Reaching New Heights: Providing Consistent and Sustainable High Performance at the State Level

Reaching New Heights: Providing Consistent and Sustainable High Performance at the State Level August 2013 Reaching New Heights: Providing Consistent and Sustainable High Performance at the State Level A Study Conducted by Oracle and the National Association of State Auditors, Comptrollers and Treasurers

More information

E-Seminar. Financial Management Internet Business Solution Seminar

E-Seminar. Financial Management Internet Business Solution Seminar E-Seminar Financial Management Internet Business Solution Seminar Financial Management Internet Business Solution Seminar 3 Welcome 4 Objectives 5 Financial Management 6 Financial Management Defined 7

More information

MRO Optimization for high performance

MRO Optimization for high performance MRO Optimization for high performance About Accenture Parts Optimization Accenture has assembled in a dedicated Service Line all spare-parts operations and management expertise and assets acquired over

More information

Payments Transformation - EMV comes to the US

Payments Transformation - EMV comes to the US Accenture Payment Services Payments Transformation - EMV comes to the US In 1993 Visa, MasterCard and Europay (EMV) came together and formed EMVCo 1 to tackle the global challenge of combatting fraudulent

More information

Driving an Upswing in a Downturn at PolyOne. High Performance through Business Transformation

Driving an Upswing in a Downturn at PolyOne. High Performance through Business Transformation Driving an Upswing in a Downturn at PolyOne High Performance through Business Transformation PolyOne Corporation is a premier global provider of specialized polymer materials, tailored services and end-to-end

More information

AVOIDING BUSINESS RISK: THE HIDDEN BENEFIT OF SOFTWARE AS A SERVICE

AVOIDING BUSINESS RISK: THE HIDDEN BENEFIT OF SOFTWARE AS A SERVICE AVOIDING BUSINESS RISK: THE HIDDEN BENEFIT OF SOFTWARE AS A SERVICE AVOIDING BUSINESS RISK: THE HIDDEN BENEFIT OF SOFTWARE AS A SERVICE Software as a Service (SaaS) is now the predominant architecture

More information

IFS CLOUD ON MICROSOFT AZURE YOU RE ALWAYS READY TO POUNCE

IFS CLOUD ON MICROSOFT AZURE YOU RE ALWAYS READY TO POUNCE IFS CLOUD ON MICROSOFT AZURE YOU RE ALWAYS READY TO POUNCE 2 IFS CLOUD ON MICROSOFT AZURE IFS CLOUD ON MICROSOFT AZURE 3 MAKE YOUR MOVE POISED FOR ANY OPPORTUNITY CLOUD AS YOU WANT IT It s a busy and fast-moving

More information

SUPPLY, DEMAND, ENERGY AND LOCATION: THE FOUR PILLARS TO SUCCESS

SUPPLY, DEMAND, ENERGY AND LOCATION: THE FOUR PILLARS TO SUCCESS SUPPLY, DEMAND, ENERGY AND LOCATION: THE FOUR PILLARS TO SUCCESS DC RADAR The second edition of the Arcadis European Data Centre Radar, produced in conjunction with ixconsulting, is based upon extensive

More information

Talent & Organization. Change Management. Driving successful change and creating a more agile organization

Talent & Organization. Change Management. Driving successful change and creating a more agile organization Talent & Organization Change Management Driving successful change and creating a more agile organization 2 Organizations in both the private and public sectors face unprecedented challenges in today s

More information

Transforming Your Core Banking and Lending Platform

Transforming Your Core Banking and Lending Platform Transforming Your Core Banking and Lending Platform Dramatically improve your bank s core systems to increase operating agility, lower time to market, reduce costs and better manage risk and regulatory

More information

Bridgestone Europe HR Transformation. Martha C. White, Vice President, Human Resouces & CSR Bridgestone EMEA 9 September, 2015

Bridgestone Europe HR Transformation. Martha C. White, Vice President, Human Resouces & CSR Bridgestone EMEA 9 September, 2015 Bridgestone Europe HR Transformation Martha C. White, Vice President, Human Resouces & CSR Bridgestone EMEA 9 September, 2015 Agenda Introductions Personal Introduction Bridgstone Europe: Who we are and

More information

ICT Industry in Europe. Outsourcing Fuels Business Growth

ICT Industry in Europe. Outsourcing Fuels Business Growth ICT Industry in Europe. Outsourcing Fuels Business Growth 1 CONTENTS Introduction... 3 Implications of owning own IT infrastructure Drivers to outsourcing IT nearshoring to pick up in 2014 Risks of outsourcing

More information

Insurance. International expansion and Australia-based insurers: The race is on

Insurance. International expansion and Australia-based insurers: The race is on Insurance International expansion and Australia-based insurers: The race is on Australia s insurance markets are tough due to their mature and competitive nature. However, they also boast stability and

More information

IT OUTSOURCING STUDY GERMANY/AUSTRIA 2015 MANAGEMENT SUMMARY

IT OUTSOURCING STUDY GERMANY/AUSTRIA 2015 MANAGEMENT SUMMARY IT OUTSOURCING STUDY GERMANY/AUSTRIA 2015 MANAGEMENT SUMMARY Whitelane Research / Navisco AG - Sourcing Professionals 1 MANAGEMENT SUMMARY The 2015 German/Austrian IT Outsourcing Study, conducted by Whitelane

More information

Accenture Procurement BPO Services

Accenture Procurement BPO Services Business Process Outsourcing Accenture Procurement BPO Services Generating value, reducing costs and driving high performance through procurement outsourcing Research shows that companies that are mastering

More information

Abstract. project prioritization, pilot testing, and other challenges that they must account for in their plans.

Abstract. project prioritization, pilot testing, and other challenges that they must account for in their plans. Abstract In 1999, Lukas Financial Services, one of the world s largest insurance companies, implemented SAP systems for most of their European business units as part of a major Finance IT upgrade. However,

More information

Is it time to upgrade to an easy-to-use, customer-centric policy system?

Is it time to upgrade to an easy-to-use, customer-centric policy system? Duck Creek Policy Is it time to upgrade to an easy-to-use, customer-centric policy system? To serve your customers at speed and scale, you need a broad, flexible policy system. Our proven software enables

More information

Helping electronics and high-tech companies improve business performance through better service management and support

Helping electronics and high-tech companies improve business performance through better service management and support Helping electronics and high-tech companies improve business performance through better service management and support Accenture and Oracle Corporation help electronics and high-tech companies improve

More information

Accenture Freight & Logistics Software. Achieving high performance in the ocean cargo industry

Accenture Freight & Logistics Software. Achieving high performance in the ocean cargo industry Accenture Freight & Logistics Software Achieving high performance in the ocean cargo industry 2 Large enough to carry several warehouses of goods in one journey, container ships are figuratively and literally

More information

Duck Creek. On-Demand

Duck Creek. On-Demand Duck Creek On-Demand Ever wonder how your business could benefit from cloud computing? Wonder no more. Once considered an emerging technology, cloud computing is now being used by businesses in all industries

More information

Accenture Upstream Production Operations Training for SAP. Building Capability for Growth

Accenture Upstream Production Operations Training for SAP. Building Capability for Growth Accenture Upstream Production Operations Training for SAP Building Capability for Growth Accenture and SAP are working together to greatly enhance SAP solutions for Upstream Operations Management (UOM)

More information

Cisco Blended Agent: Bringing Call Blending Capability to Your Enterprise

Cisco Blended Agent: Bringing Call Blending Capability to Your Enterprise DATA SHEET Cisco Blended Agent: Bringing Call Blending Capability to Your Enterprise Cisco ICM software has traditionally enabled companies to distribute inbound service volume to a variety of termination

More information

Accenture NewsPage Distributor Management System: The engine behind your business

Accenture NewsPage Distributor Management System: The engine behind your business Accenture NewsPage Distributor Management System: The engine behind your business 2 Understanding the market The emerging markets are large and complex with thousands of distributors, millions of outlets,

More information

SERVICE OVERVIEW SERVICES CATALOGUE

SERVICE OVERVIEW SERVICES CATALOGUE SERVICE OVERVIEW SERVICES CATALOGUE February 2010 With a proven track record of 600 modernization projects to date, harness Micro Focus outstanding record and experience of delivering enterprise application

More information

2013 Digital Insurance Survey: Europe, Latin America and Africa. Insurers commit to digital transformation as a lever of high performance

2013 Digital Insurance Survey: Europe, Latin America and Africa. Insurers commit to digital transformation as a lever of high performance 2013 Digital Insurance Survey: Europe, Latin America and Africa Insurers commit to digital transformation as a lever of high performance 1 Digital transformation is squarely on the agenda in the insurance

More information

Trends in Tax Administration Outsourcing. Why tax administrations outsource?

Trends in Tax Administration Outsourcing. Why tax administrations outsource? Trends in Tax Administration Outsourcing The M Group, Inc. Federation of Tax Administrators August 13, 2003 Agenda Outsourcing and Out-tasking Why tax administrations outsource? Trends in outsourcing Making

More information

Hanging on: A new look at commercial insurance customer retention

Hanging on: A new look at commercial insurance customer retention Hanging on: A new look at commercial insurance customer retention The importance of hanging on Best in class commercial carriers can achieve retention rates in the mid to upper 80s. Most carriers retention

More information

Accenture CAS: Trade Promotion Optimization

Accenture CAS: Trade Promotion Optimization Accenture CAS: Trade Promotion Optimization Develop winning promotions Understanding the market Increasingly, retailers and manufacturers expect more from their trade promotions: more sales, profitability

More information

Who We Are. Denis Thiery Chairman and Chief Executive Officer

Who We Are. Denis Thiery Chairman and Chief Executive Officer Who We Are Denis Thiery Chairman and Chief Executive Officer Founded in 1924, Neopost has grown to become a global leader in mailing solutions and a major player in digital communications and shipping

More information

2012 Country RepTrak Topline Report

2012 Country RepTrak Topline Report 2012 Country RepTrak Topline Report The World s View on Countries: An Online Study of the Reputation of 50 Countries RepTrak is a registered trademark of Reputation Institute. Global Reputation Knowledge

More information

SUPPLY, DEMAND, ENERGY AND LOCATION: THE FOUR PILLARS TO SUCCESS

SUPPLY, DEMAND, ENERGY AND LOCATION: THE FOUR PILLARS TO SUCCESS SUPPLY, DEMAND, ENERGY AND LOCATION: THE FOUR PILLARS TO SUCCESS DC RADAR The second edition of the Arcadis European Data Centre Radar, produced in conjunction with ixconsulting, is based upon extensive

More information

Attitudes towards Programmatic Advertising

Attitudes towards Programmatic Advertising Attitudes towards Programmatic Advertising August 2015 @IABEurope IAB Europe iabeurope.eu IAB Europe Page 1 of17 Contents 1. Introduction 3-4 2. Executive Summary 5 3. Methodology and Participants 6 4.

More information