A REPORT BY HARVARD BUSINESS REVIEW ANALYTIC SERVICES Smart but Safe: How Small Businesses Use Technology to Grow Revenue.

Size: px
Start display at page:

Download "A REPORT BY HARVARD BUSINESS REVIEW ANALYTIC SERVICES Smart but Safe: How Small Businesses Use Technology to Grow Revenue."

Transcription

1 A REPORT BY HARVARD BUSINESS REVIEW ANALYTIC SERVICES Smart but Safe: How Small Businesses Use Technology to Grow Revenue Sponsored by

2

3 Smart but Safe: How Small Businesses Use Technology to Grow Revenue IT S THE TRADITIONAL DILEMMA for managers of small companies everywhere: balancing time to work on growing their businesses while still working on existing business challenges. A host of productivity tools computer hardware, software, and communications gear have helped small businesses strike a balance between growth and risk over the past two decades. Today, though, small businesses can achieve even faster growth while further reducing risks. Veteran business owners and managers, along with consultants who have advised countless entrepreneurs, say that combining new-generation products and services with traditional technologies offers an unprecedented set of capabilities to help small businesses launch, grow, manage, and protect their ventures. Indeed, experts say entrepreneurs can pair basic technologies with newer ones to successfully progress through each stage of their company s growth. Internet-based technologies offer new insights into identifying market opportunities and launching businesses. Other new technologies are instrumental in later stages, from stabilizing operations to guiding firms toward consistent, safe growth. Of course, technology is no substitute for great ideas and hard work, but computers, software, and the Internet enable small business owners to turn concepts into thriving businesses while mitigating risks. HIGHLIGHTS 60% of small and medium-sized businesses are already using hosted/cloud solutions. 54% of data losses are due to hardware failure. Upstart Startup Stage: New Options for Shaping Companies Product or service epiphanies are as likely to come to would-be entrepreneurs via the web as they are through casual conversations with friends. There s been a dramatic change in how people go about starting companies, says Peter Russo. He can spot a trend: as director of Boston University s Institute for Technology Entrepreneurship and Commercialization, Russo spends his days in the thick of early-stage ventures. He says that well before entrepre- $2,000 per employee spent annually by SMBs for IT Copyright 2013 Harvard Business School Publishing. All rights reserved. SMART BUT SAFE: HOW SMALL BUSINESSES USE TECHNOLOGY TO GROW REVENUE 1

4 Technology enables small business owners to turn concepts into thriving businesses, if managed properly to avoid the risks. neurs and small business owners seek funding and go to market, new technologies now enable them to find and research ideas and then marshal prospective customers through social media. Mitigating the risk is an important part of the process before you bring in investors, and they expect you to have vetted your ideas in the marketplace through crowdsourcing and crowdfunding, says Russo. Example: while many in the business world initially dismissed Kickstarter, the Internet-based funding platform has become a highly regarded and increasingly popular source of funding for entrepreneurs, not to mention a reality check as they build prototypes and launch products. While there s no guarantee that social media and crowdsourcing sites won t prevent poorly conceived ideas from being blessed by the gatekeepers, the reality is that social media provides a near-real-time, Darwinian arena in which new businesses can test-drive ideas. The best ones tend to attract followers. Duds don t. To reduce the risk of false positives bad business ideas that still manage to attract social media support entrepreneurs need to make sure they re filtering out bogus fans and other misleading inputs. Cloud and social media tools can help identify whether your idea s fans are fake or for real and otherwise reduce the risk. Stage Two: You re in Business. Now What? Whether venture-backed or bootstrapped, every small company must keep track of revenues and expenses, customer and supplier information, and other operational details. While many entrepreneurs may start off using spreadsheets to track sales, costs, customers, products, and other elements, now there are a host of other choices. Managers and owners of startups should choose their technology judiciously once they open for business. Just because a spreadsheet, customer monitoring tool, or other application is available on the Internet for free doesn t mean it s a bargain. A key consideration is the value of the entrepreneur s time. Configuring a spreadsheet to manage a business can absorb time better spent seeking and satisfying customers. Generic tools found on the web may also require significant customization, lack support, and quickly become obsolete. Going to the other extreme can be a costly mistake, too: it s easy to overspend in the name of fancy, specialized technology. Not that long ago the small-business industry standard for a company with revenues of $500,000 to $10 million was a simple accounting package. The software typically cost less than $200 and required no IT support staff. Once firms grew, they would upgrade to sprawling enterprise applications that were expensive and clunky. 2 A HARVARD BUSINESS REVIEW ANALYTIC SERVICES REPORT

5 Figure 1 Annual IT Budget Allocation by Company Size Source: State of SMB IT 1H 2013, Spiceworks, May Survey based on 1,000 respondents employees 39% 30% 20% 11% employees 39% 32% 18% 11% Fewer than 20 employees 37% 25% 19% 19% Hardware Software Consulting Hosted/Cloud Young companies technology tool choices today are much more affordable and intuitive. Software available in the cloud is typically priced on a per-user or per-year basis. The ecosystem of applications offers everything from office productivity and accounting to computer-aided design. The technology industry s acronym for software that resides on the Internet and is therefore accessible anytime, anywhere, and with no maintenance hassles is SaaS: software as a service. Also called hosted software, it is a fast-growing solution for small businesses and for larger companies. Cloud-based and hosted IT services are attracting a significant amount of small business technology spending. Surveys by Spiceworks, a global IT community, indicate that in the first half of this year, small and medium-sized businesses allocated roughly 12 percent of their annual IT spend to cloud/hosted solutions. The smallest companies those with fewer than 20 employees spent 19 percent. figure 1 Spiceworks surveys found only minor variations in spending by region (for example, EMEA companies hosted/cloud allocation was 11 percent versus 12 percent across all regions). While the percentage of IT spending for cloud/hosted solutions is relatively small, the percentage of small businesses using the tools is much higher. Spiceworks June 2013 survey found that more than 60 percent of the 500 respondents from North America and EMEA were already using at least one type of hosted/ cloud solution. The most popular cloud/hosted applications for small businesses are , file sharing, spreadsheets, and other productivity tools. The interest in cloud by organizations with fewer than 20 employees is even more pronounced, with 74 percent predicting they ll be using at least one cloud/hosted service by the end of And while cloud interest among SMBs in EMEA and the Asia/Pacific region lags that of their North American counterparts, it is clear that the majority of SMBs around the world are using at least one cloud service. Note that the fastest growing cloud application category among SMBs is productivity tools, such as spreadsheets, word processors, and presentations. figure 2 Organizations with fewer than 20 employees use an average of 5.3 cloud-based applications. Cloud Lessons Learned In Cambridge, Massachusetts, CEO Joe Baz draws on a combination of IT sources for Above the Fold, the user experience (UX) company he founded in his apartment in An early adopter of cloud solutions, Baz offers some lessons learned about cloud and other IT solutions. Above the Fold s operations rely on a mix of free and inexpensive software, with a few splurges thrown in. For capacity planning, the agency SMART BUT SAFE: HOW SMALL BUSINESSES USE TECHNOLOGY TO GROW REVENUE 3

6 Figure 2 Cloud Tool Use Will Soon Be Pervasive Sources: Catching Up to the Cloud, Spiceworks, June More than 500 respondents from North America and EMEA. How SMBs Are Backing Up, Spiceworks, March respondents from around the world (54 percent from North America). 46% 5% Productivity suites 35% 13% Back up 30% 6% File sharing 24% 6% Currently use hosted solution Will use hosted solution within six months uses a free calendar app. It oversees its finances with affordable accounting software and the occasional spreadsheet. Pricier must-haves include a $100-a-month subscription for cloud-based file synchronization and another $70 a month for a billable-hours tracker. Every technology purchase is carefully weighed for its value to the company, Baz says. Shoestring budgets are the norm for small companies, and Above the Fold is no different. Hundreds of dollars a month would break our bank, says Baz. So far, Baz s self-managed IT is serving the company well: after revenues doubled in 2010 and again in 2011, Baz moved the company to offices in Cambridge, Massachusetts s high-tech district. High-profile accounts have included navigation-system maker TomTom. Other small businesses report even more enthusiasm for cloud-based software. Four years ago, Spanish technology-services company ODM Computers began shifting to cloud-based versions of its office productivity tools because they were cheaper, more powerful, and more comprehensive in terms of functionality, says chief technology officer Jorge Flores. He estimates that more than 90 percent of the software that ODM s 40 employees use to manage the business is cloud-based. Baz says that while he has experienced several cloud-based software failures, including one for accounting, cloud services potential cost savings keep them in the mix when he s evaluating new technology to keep Above the Fold humming: We re constantly looking at software-as-a-service. When selecting cloud/hosted vendors, small business owners weigh several variables. They cite security, ease of use, and key features as the most important factors, depending on the type of application. figure 3 Cost is typically not the primary or even secondary consideration, according to a Spiceworks survey. In general, small business leaders say vendor size and strength also play into their IT purchasing decisions, whether hosted, off-the-shelf software or hardware or other services. Placing all of a company s major tech bets on small vendors is usually considered too risky. The safest combination of cost, capabilities, and support usually leads small business managers to rely on a mix of small, medium-sized, and large suppliers, with a decided preference for large organizations. That way they sleep better at night. 4 A HARVARD BUSINESS REVIEW ANALYTIC SERVICES REPORT

7 Stabilizing Operations and Preparing for Growth Once established, young companies are turning more often to the Internet to support growth of their customer base and development of product line extensions. Social media sites like LinkedIn have proven invaluable to small business owners at this stage. Adding customer recommendations and leveraging existing customers to meet new customers and their colleagues are important supplements to existing growth tools, like attending trade shows, advertising, and other marketing tactics. SEO-optimized web sites, blogs, and social media are often the center of small business marketing programs, says Gene Wright, a Milwaukee-based instructor and consultant for Interise, a Boston-based organization that promotes small business development. Combining them with a database or sales automation system to build brand and awareness makes small businesses much more open to the world. Social tools and CRM can track data and manage the process of moving from prospect to customer, similar to using marketing automation. As small businesses mature, risk management and cost efficiencies rise in importance. A classic example of a growth-related risk is backup and recovery of key files. Initially small businesses use flash drives and optical storage devices for backup. They quickly realize, or learn the hard way, that they need a more comprehensive approach. Instead of haphazardly backing up files manually, many managers soon shift to automatic backup of key files and even creation of a mirror image of key hard drives. Many small companies learn the hard way that it s not enough to rely on an extra hard drive in or attached to their PCs or servers as a backup device. Almost half of the 905 respondents to a Spiceworks survey early in 2013 acknowledged experiencing a data loss. While they cited a myriad of causes, hardware failure was the most typical. figure 4 On average, the cost to recover data was approximately $9,000, notes Deni Connor, founding analyst of Storage Strategies NOW. And while the majority of respondents could place a number on the cost to recover, 14 percent were never able to recover the data. Among the cost-efficiency tactics that owners of growing small businesses deploy is the consolidation of their internal software applications onto a few servers. This technique is called virtualization and is based on software that works with the operating system. While large companies are the leading adopters of virtualization and have seen huge IT cost savings, the technique is also spreading to the SMB world. Figure 3 Top 5 Cloud-Based File Sharing Considerations Source: Catching Up to the Cloud, Spiceworks, June More than 500 respondents from North America and EMEA. Security 55% Accessibility from anywhere 47% Cost 39% Ease of use 33% Amount of available storage space 31% SMART BUT SAFE: HOW SMALL BUSINESSES USE TECHNOLOGY TO GROW REVENUE 5

8 Figure 4 Most Data Losses Due to Hardware Failure Source: How SMBs Are Backing Up, Spiceworks, March respondents from around the world (54 percent from North America). Hardware failure 54% Human error 28% Software corruption 9% Computer virus 4% Other 2% Destruction of hardware by natural disaster 2% Theft 1% Roughly half of companies with fewer than 20 employees currently use virtualization, according to Spiceworks Spring 2013 survey. Many more expect to join the ranks of virtualization adopters: by the end of 2013, 80 percent of SMBs say they will be using virtualization. It is interesting to note that virtualization adoption has transcended national borders and blossomed into a global phenomenon for small businesses. In fact, some SMBs have found that virtualization provides them with new business opportunities. ODM Computers is now confidently parlaying its cloud experience into the technology-services marketplace. It offers infrastructure management, web development, and technical-support outsourcing for a variety of customers in Europe. Flores estimates ODM operates three-quarters of its client business through the cloud, with the remaining one-quarter on clients premises. Furthermore, it is exploring infrastructureas-a-service, which puts computation and storage capacity in the cloud through virtual servers. The company has a cloud application platform in production and has begun selling IaaS to customers. Readying for the Next Leap Cloud and server virtualization provide a smart, affordable growth path for small businesses, enabling them to expand quickly and inexpensively without regard to national borders or other scale limitation. Scaling capacity to handle more customers, more transactions per customer, and more product or service types is a key reason why cloud services are so popular. Virtualization was on Sheridan Insurances radar when the Irish insurance broker hired Colin Tyrrell as IT manager three years ago. With three offices and 45 employees, Sheridan had outgrown the two servers it was using to manage its policy administration and claims. Tyrrell went to work converting the broker s sturdy but slow workhorse servers to a speedier virtualized alternative. As Sheridan s sole IT professional, Tyrrell was tasked with creating a foundation for the broker s growth that he could support on his own. Virtualization fills that bill. Because we virtualized, I can easily add more services, says Tyrrell. 6 A HARVARD BUSINESS REVIEW ANALYTIC SERVICES REPORT

9 Mobile s Role in Small-Company Growth Perhaps no technology is better poised to accelerate growth for small companies than the ubiquitous mobile device. A recent survey by Bank of the West affirms what is obvious to anyone in the business world: adoption of mobile technologies smartphones, tablets, and laptops is nearly universal among small businesses. Indeed, three-quarters of the more than 500 small business respondents to a 2012 Harris Interactive poll credited mobile devices as important to their firms future success. Smartphones are more than just navigation devices to enable salespeople to visit new customers or prospects. Advanced smartphones with fast web surfing capabilities also can identify crucial information that can help salespeople in real time, alerting them to news about a prospect as they walk in the door. As MasterCard s advertising proclaims, this capability is priceless. Furthermore, using a smartphone to quickly respond to requests for pricing or order increases not only boosts revenues but also cements the customer relationship. And a positive customer relationship is a prerequisite to additional business opportunities. In addition to bolstering the top line, mobile devices have a clear benefit to the bottom line. Two-thirds of the respondents to the Harris Interactive poll agreed that mobile devices have increased their efficiency. In many cases, the devices provide functionality that cannot be delivered as efficiently through other means, according to survey respondents. But the survey also uncovered several important caveats regarding mobile. Small businesses report that, while communications are indispensable to their daily operations who among us hasn t rescued a business situation while out of the office and on our smartphone? they crave more capabilities for their mobile technologies. More and better access to financial tools are paramount. figure 5 The commercial mortgage loan originators at financial services provider Balmain Corporation in Sydney, Australia, wring plenty of utility out of smartphones. But while mobile access to essential records has been wildly successful for the company and contributed to what IT director Vik Sharma estimates Figure 5 Mobile Technology Wish List Source: How Small Business Works, Harris Interactive on behalf of Bank of the West, Based on 504 responses from small businesses in the U.S. with less than $10 million in annual revenues. Payment acceptance from consumers 33% Monitoring of financial accounts 24% Expense reports 19% Inventory tracking 14% Payments to suppliers 12% Other 36% SMART BUT SAFE: HOW SMALL BUSINESSES USE TECHNOLOGY TO GROW REVENUE 7

10 is a 60 percent boost in productivity, not all of Balmain s mobile efforts have generated similar success. It scrapped an initiative to provide road warriors with real-time access and graphical views of client portfolios when the software proved hard to customize and complex. We spent quite a bit of money on the software, but it didn t produce the results we wanted, Sharma says. To build it for an organization would have taken days. Time is a luxury that most small businesses don t have, no matter how beneficial the new functionality might be which leaves mobile technology useful for smaller companies but still falling short. A smartphone and PC are tools for which you may not need as many assistants, but for mobile to be really meaningful, small businesses need to have systems in place that they can access, due to [mobile s] real-time nature, says Wright. Mobile access to CRM applications, for example, is the kind of technology that, while still nascent, has the potential to launch small companies to the next level. Protecting Data That s Out There The other caveat about mobile technology is security, and it strikes fear into the hearts and minds of business owners and IT managers. Smartphones, tablets, and laptops put crucial company data everywhere. Off-premises. Beyond the organization s control. While relatively few small business managers appear worried about data theft, they identify a host of other concerns about mobile device security. figure 6 The ubiquity of mobile devices carrying crucial, highly sensitive data vastly complicates the traditional backup approach. Add the increased reliance on the cloud, and the overall task becomes even more complex when data is stored on a mix of physical, virtual, and cloud platforms. How Much Can We Afford to Lose? Smart, fast-growing companies take an assertive approach to managing backups. At Valparaiso, Indiana manufacturer Task Force Tips, Brandon Mosak characterizes the company s backups as aggressive and that s exactly how he likes it. Our data is our lifeblood, and we make decisions based on it several times a minute, says Mosak, IT manager for the company. Having it available online and accessible to everyone is key to our success. He traces the company s hourly backups of its enterprise software to simple math: We perform downtime calculations based on the question how much can we afford to lose? Figure 6 Primary Threats from Mobiles Source: As BYOD Becomes Mainstream, Complexity Intensifies, Spiceworks, May respondents from around the world. Lost or stolen devices 47% Employee misuse of devices 37% Mobile malware 10% Communication interception 5% Other 1% 8 A HARVARD BUSINESS REVIEW ANALYTIC SERVICES REPORT

11 Figure 7 Mixed Emotions About BYOD Source: As BYOD Becomes Mainstream, Complexity Intensifies, Spiceworks, May respondents from around the world. 17% 33% 23% 27% Managing BYOD works well for some devices Haven t formed an opinion yet about managing BYOD BYOD management is a headache Fully embrace managing BYOD To social-services agency Child Advocates of Houston, the answer is an emphatic zero. The agency runs 22 applications off a private cloud as virtual apps, and it relies on cloud backup services as well. As the Houston chapter for a national program that provides court-appointed special advocates for abused and neglected children, it serves 2,200 children a year. Its documents routinely include detailed family issues as well as medical, court, and donor-financing records. Privacy is paramount. Security is a key benchmark for us, both because of the nature of the agency s work and because Houston is in a hurricane zone, says network engineer Mayank Sharma, who runs the agency s IT effort (no relation to Balmain s IT director). I had to pitch using cloud storage as a backup medium, and my superior was very skeptical of having our data leave the premises. Sharma prevailed, and the onetime Intel programmer has elevated the agency s technology to a level of sophistication that s unusual for a nonprofit it s at 85 percent server virtualization and that steadfastly avoids expensive or unreliable options. The bring-your-own-device phenomenon has prompted him to balance security with the convenience of the agency s volunteers, all of whom work in the field. For small businesses, the BYOD movement is a double-edged sword: while employees typically foot the bills for the devices, it s incumbent on employers to figure out a way to manage them all. And according to a Spiceworks survey of close to 1,000 IT professionals at small businesses, managing BYOD remains a work in progress. figure 7 To coexist with the ubiquity of BYOD, Sharma has implemented a strategy that combines encryption and mobile device management. Child Advocates pushes protocols onto its volunteers registered devices so that when the inevitable occurs and an encrypted smartphone or tablet is lost, Sharma can remotely wipe the device of its data a remedy he has implemented half a dozen times over the past 18 months. SMART BUT SAFE: HOW SMALL BUSINESSES USE TECHNOLOGY TO GROW REVENUE 9

12 A HANDY IT SPENDING METRIC Surveys and anecdotal evidence indicate that small businesses spend at least $2,000 per employee on IT each year. Organizations with fewer than 20 employees have seen their annual IT budgets reach $54,000 on average, according to a 2013 survey by Spiceworks, the social network for IT professionals. The survey found that the average annual IT spend for those with 20 to 99 employees is $124,000. Note that the Spiceworks data also indicates that spending varies by region, with typically lower levels of spending outside of the U.S. For example, average IT budgets for EMEA small businesses in 2013 are roughly 25 percent less than U.S. budgets. With a full-time head count of 45, Sheridan Insurances in Cavan, Ireland, estimates its annual IT spend at USD$2,955 per employee. Spanish IT services company ODM Computers spends approximately USD$67,000, or $1,860 per employee annually. Above the Fold calculates its per-employee IT spend at $2,000 per year. Gene Wright, a Milwaukee-based instructor and consultant for Interise, a Boston-based organization that promotes small business development, cautions that small companies IT spending depends on many variables, including the maturity of the business, its industry segment, and it general level of sophistication. It is generally not a fixed level of spend. The Foundation of Consistent and Safe Growth Entrepreneurs and consultants contacted for this report say that a careful balance of old and new technologies is the key to successful and safe growth. The tried and true are relied on to avoid risk, but new technologies are added to the mix to provide a competitive edge or at least a platform for long-term growth. Consider Task Force Tips experience. The maker of fire-hose nozzles opened for business in 1971 and within a few years was tracking its operations with a homegrown, COBOL-based application suite on a TRS-80 microcomputer. Some of the old COBOL guts are still running our business operation to this day, explains Mosak. Indeed, the company has wrung plenty of expansion from its foundation software, modified in part by Stewart McMillan, a onetime Unix administrator and now CEO of the family-owned business started by his father. The amount of customization that went into that TRS-80 package is alive and well today, albeit not in the same form, and it has laid the foundation for the bulk of our organizational data, says Mosak. The manufacturer s back end today is enterprise software, but the COBOL data continues to serve up product records to the company s web operations. In addition to relying on the web for help in distributing its products in 60 countries, Task Force Tips has adopted server virtualization, real-time business analytics, and factory automation to support its 200 employees. The technology plays a large role in the company s continued expansion and has proven to be a crucial tool in its evolution into the rarest of entities: a thriving American manufacturer. Indeed, the combination of old and new is not just about technology. Old-fashioned sales and marketing techniques continue to be important to maintain growth. In Ireland, Sheridan Insurances founder Paddy Sheridan opened his first office in Wexford in Sheridan s approach to IT marries modern technological advancements with its founder s commitment to his community. The broker is developing an online presence, Tyrrell says, but not at the expense of people coming in. It s no accident that two of Sheridan Insurances three offices are in bustling storefront locations. The in-town offices are the agency s way of 10 A HARVARD BUSINESS REVIEW ANALYTIC SERVICES REPORT

13 encouraging walk-in traffic and more personalized attention, says Tyrrell. For Sheridan, it s also a competitive differentiator in a marketplace that often emphasizes web-based contact and transactions. Technology, however, never lags far behind. Backing up the face-to-face connections? A new voice-over- Internet system and the automatic recording of calls which Sheridan Insurances uses to better train its agents and improve its efficiency. It is refreshing, and a relief, that, while technology enabled globalization and online retailing and diminished much of the manufacturing base of developed nations and many local stores, the right growth and risk technologies are enabling many small businesses not just to survive, but to thrive. SMART BUT SAFE: HOW SMALL BUSINESSES USE TECHNOLOGY TO GROW REVENUE 11

14 Sponsor s Perspective Small businesses are the lifeblood of the global economy and as they spend every waking moment taking care of customers, motivating and managing their workforce, and striving to grow their business, they need help to protect what they ve built and mitigate risk in today s connected business world. At Symantec, we understand the critical role technology plays in increasing productivity, improving operational efficiency, and protecting the critical information that forms the backbone of a business. BRIAN BURCH Vice President Global Consumer and Small Business Symantec In this economy, it s more important than ever to ensure small businesses have access to efficient, reliable and secure technologies that help them grow their revenue. We worked with Harvard Business Review Analytic Services to examine the ways small businesses are leveraging technology to boost their bottom line. As a global leader in security, backup, and availability solutions, Symantec helps protect people and information in any environment from consumers and small businesses to the largest global organizations. We hope you can use this information as you plan for new technology implementation and assess performance of current technologies in your business. For more insights, visit us at symantec.com or connect with us at our Confident SMB blog at symantec.com/connect/symantec-blogs/the-confident-smb. Thank you, Brian Burch Vice President, Global Consumer and Small Business Symantec 12 A HARVARD BUSINESS REVIEW ANALYTIC SERVICES REPORT

15

16 FOR MORE INFORMATION ON HARVARD BUSINESS REVIEW ANALYTIC SERVICES: hbr.org/hbr-analytic-services

It s a Brave New Virtual World. Cloud Computing 101: Brought to you by:

It s a Brave New Virtual World. Cloud Computing 101: Brought to you by: It s a Brave New Virtual World Cloud Computing 101: Brought to you by: Table of Contents Introduction What is Cloud Computing? Types of Cloud Computing Why Cloud Computing for Small Business Data Security

More information

All can damage or destroy your company s computers along with the data and applications you rely on to run your business.

All can damage or destroy your company s computers along with the data and applications you rely on to run your business. All can damage or destroy your company s computers along with the data and applications you rely on to run your business. Losing your computers doesn t have to disrupt your business if you take advantage

More information

Bringing the Cloud into Focus. A Whitepaper by CMIT Solutions and Cadence Management Advisors

Bringing the Cloud into Focus. A Whitepaper by CMIT Solutions and Cadence Management Advisors Bringing the Cloud into Focus A Whitepaper by CMIT Solutions and Cadence Management Advisors Table Of Contents Introduction: What is The Cloud?.............................. 1 The Cloud Benefits.......................................

More information

BACKUP ESSENTIALS FOR PROTECTING YOUR DATA AND YOUR BUSINESS. Disasters happen. Don t wait until it s too late.

BACKUP ESSENTIALS FOR PROTECTING YOUR DATA AND YOUR BUSINESS. Disasters happen. Don t wait until it s too late. BACKUP ESSENTIALS FOR PROTECTING YOUR DATA AND YOUR BUSINESS Disasters happen. Don t wait until it s too late. OVERVIEW It s inevitable. At some point, your business will experience data loss. It could

More information

The Small Business Cloud Outlook. An inside look at how small and mid-size businesses are turning to the cloud to solve everyday issues

The Small Business Cloud Outlook. An inside look at how small and mid-size businesses are turning to the cloud to solve everyday issues The Small Business Cloud Outlook An inside look at how small and mid-size businesses are turning to the cloud to solve everyday issues 1 Introduction Table of Contents 2 Introduction 5 Running Business

More information

Is online backup right for your business? Eight reasons to consider protecting your data with a hybrid backup solution

Is online backup right for your business? Eight reasons to consider protecting your data with a hybrid backup solution PARTNER BRIEF: IS ONLINE BACKUP RIGHT FOR YOUR BUSINESS?........................................ Is online backup right for your business? Eight reasons to consider protecting your data with a hybrid Who

More information

How cloud computing can transform your business landscape.

How cloud computing can transform your business landscape. How cloud computing can transform your business landscape. This whitepaper will help you understand the ways cloud computing can benefit your business. Introduction It seems like everyone is talking about

More information

ON-PREMISE VS. CLOUD-BASED SOLUTIONS

ON-PREMISE VS. CLOUD-BASED SOLUTIONS ON-PREMISE VS. CLOUD-BASED SOLUTIONS Which is Best? A Dilemma for SMBs As the price of storage and bandwidth continues to drop fast, Cloudbased services are becoming more and more attractive to small and

More information

How cloud computing can transform your business landscape

How cloud computing can transform your business landscape How cloud computing can transform your business landscape Introduction It seems like everyone is talking about the cloud. Cloud computing and cloud services are the new buzz words for what s really a not

More information

CompleteCare+ Enterprise Voice

CompleteCare+ Enterprise Voice There s more to communications than email: Unified communication and collaboration, information sharing and team productivity services Contents 1. Executive Summary 2. Introduction Enterprise-level communications

More information

Choosing a Server to Fit Your Business. A step-by-step guide to help businesses maximize the benefits of Intel. Xeon -based server solutions.

Choosing a Server to Fit Your Business. A step-by-step guide to help businesses maximize the benefits of Intel. Xeon -based server solutions. Choosing a Server to Fit Your Business. A step-by-step guide to help businesses maximize the benefits of Intel Xeon -based server solutions. Copyright 2005 Intel Corporation. All rights reserved. Intel,

More information

Your Complete CRM Handbook

Your Complete CRM Handbook Your Complete CRM Handbook Introduction Introduction Chapter 1: Signs You REALLY Need a CRM Chapter 2: How CRM Improves Productivity Chapter 3: How to Craft a CRM Strategy Chapter 4: Maximizing Your CRM

More information

TOP 10. Features Small and Medium Businesses

TOP 10. Features Small and Medium Businesses Introduction Once thought of as only relevant for enterprises, CRM technology is increasingly being used by small and medium businesses across industries. Even the smallest organizations recognize the

More information

Practical Enterprise Mobility

Practical Enterprise Mobility Practical Enterprise Mobility Authored by Sponsored by Introduction In the traditional IT model of a few years ago, when the employees of a company needed to access an enterprise application or business

More information

Sage ERP The top five reasons to deploy your ERP Solution in the cloud

Sage ERP The top five reasons to deploy your ERP Solution in the cloud Sage ERP The top five reasons to deploy your ERP Solution in the cloud 1 Table of contents Executive summary 3 Are you outgrowing your business solution? 3 SMBs want ERP 3 Budget and IT resource constraints

More information

CLOUD AND AUTOMATION FOR SMBS: Simple strategies for success

CLOUD AND AUTOMATION FOR SMBS: Simple strategies for success CLOUD AND AUTOMATION FOR SMBS: Simple strategies for success Know what s good for you We ve all heard about the benefits of cloud technologies and automation, but should the estimated thousands of small

More information

Desktop Solutions SolutioWhitepaper

Desktop Solutions SolutioWhitepaper Author: Mike Herrmann With organizations looking for new ways to cut costs and increase productivity, the use of cloud computing has grown. The most common form of cloud computing is for vendors making

More information

Don't Wait Until It's Too Late: Choose Next-Generation Backup to Protect Your Business from Disaster

Don't Wait Until It's Too Late: Choose Next-Generation Backup to Protect Your Business from Disaster WHITE PAPER: DON'T WAIT UNTIL IT'S TOO LATE: CHOOSE NEXT-GENERATION................. BACKUP........ TO... PROTECT............ Don't Wait Until It's Too Late: Choose Next-Generation Backup to Protect Your

More information

Is Cloud ERP Really Cheaper?

Is Cloud ERP Really Cheaper? Is Cloud ERP Really Cheaper? A Simple Guide to Understanding the Differences Between Cloud and On- Premise Distribution Software This guide attempts to outline all of the principal considerations that

More information

How to Turn the Promise of the Cloud into an Operational Reality

How to Turn the Promise of the Cloud into an Operational Reality TecTakes Value Insight How to Turn the Promise of the Cloud into an Operational Reality By David Talbott The Lure of the Cloud In recent years, there has been a great deal of discussion about cloud computing

More information

YOUR COMPLETE CRM HANDBOOK EVERYTHING YOU NEED TO KNOW TO GET STARTED WITH CRM

YOUR COMPLETE CRM HANDBOOK EVERYTHING YOU NEED TO KNOW TO GET STARTED WITH CRM YOUR COMPLETE CRM HANDBOOK EVERYTHING YOU NEED TO KNOW TO GET STARTED WITH CRM Introduction WHAT IS CRM? CRM is much more than a buzzy acronym that s been tossed around the business and sales world for

More information

Power your small business with cloud and mobile

Power your small business with cloud and mobile Power your small business with cloud and mobile Want your team to get more done without working more hours and spending a lot more money? Cloud and mobile technologies can help everyone work better, on

More information

CASE STUDY. Carbonite Collateral

CASE STUDY. Carbonite Collateral CASE STUDY Carbonite Collateral CARBONITE USING ONLINE BACKUP AS A GATEWAY TO CLOUD SERVICES See how offering cloud and hybrid backup solutions drives business and leads customers to adopt other cloud

More information

Cloud Backup And Disaster Recovery Meets Next-Generation Database Demands Public Cloud Can Lower Cost, Improve SLAs And Deliver On- Demand Scale

Cloud Backup And Disaster Recovery Meets Next-Generation Database Demands Public Cloud Can Lower Cost, Improve SLAs And Deliver On- Demand Scale A Forrester Consulting Thought Leadership Paper Commissioned By Microsoft March 2014 Cloud Backup And Disaster Recovery Meets Next-Generation Database Demands Public Cloud Can Lower Cost, Improve SLAs

More information

BEST PRACTICE GUIDE TO SMALL BUSINESS PROTECTION: BACKUP YOUR SMALL BUSINESS INFORMATION

BEST PRACTICE GUIDE TO SMALL BUSINESS PROTECTION: BACKUP YOUR SMALL BUSINESS INFORMATION BEST PRACTICE GUIDE TO SMALL BUSINESS PROTECTION: BACKUP YOUR SMALL BUSINESS INFORMATION ENTER YOUR BUSINESS depends on electronic customer lists, confidential information and business records. Protecting

More information

Is cloud CRM really that great?

Is cloud CRM really that great? Is cloud CRM really that great Cloud CRM is considered the new norm in deploying your CRM for smart, forward thinking businesses, but is it really that good Cloud CRM As cloud has matured, it s reached

More information

Accenture cloud application migration services

Accenture cloud application migration services Accenture cloud application migration services A smarter way to get to the cloud Cloud computing can help make your apps extraordinarily agile and scalable. You know this. Your competitors know this. And

More information

Custom Systems Corp.

Custom Systems Corp. ABOUT Company Overview No company builds a 40-year reputation for excellence overnight. We began life in 1973, providing payroll and accounts payable services. Since then CSC has grown and expanded, anticipating

More information

Top 10 Reasons for Using Disk-based Online Server Backup and Recovery

Top 10 Reasons for Using Disk-based Online Server Backup and Recovery ADVISORY Top 10 Reasons for Using Disk-based Online Server Backup and Recovery INTRODUCTION Backup of vital company information is critical to a company s survival, no matter what size the company. Recent

More information

C LOUD E RP: HELPING MANUFACTURERS KEEP UP WITH THE TIMES

C LOUD E RP: HELPING MANUFACTURERS KEEP UP WITH THE TIMES June 2013 C LOUD E RP: HELPING MANUFACTURERS KEEP UP WITH THE TIMES MORE I NNOVATION, L ESS C OST W ITH S AAS E RP Data Source In late 2012 and early 2013 Mint Jutras collected more than 475 qualified

More information

White Paper. Make the Upgrade: From Backup Vendor to Data Protection Platform. nfrascaletm. Infrascale Phone: +1.877.896.3611 Web: www.infrascale.

White Paper. Make the Upgrade: From Backup Vendor to Data Protection Platform. nfrascaletm. Infrascale Phone: +1.877.896.3611 Web: www.infrascale. White Paper Make the Upgrade: From Backup Vendor to Data Protection Platform nfrascaletm nfrascaletm Business owners and IT managers are ready to explore data protection in the cloud. For an MSP today,

More information

Making the Cloud Work for Business

Making the Cloud Work for Business Making the Cloud Work for Business 1 Making the Cloud Work for Business Contents Adjusting to On-Demand Needs 2 Poised for Dramatic Growth 2 Ability to Scale 3 Overcoming Remaining Barriers 4 Alignment

More information

ABS Information Systems Inc. 307 Lesmill Rd, Toronto, Ontario, Canada, M3B 2V1 Phone: 416-449-4141 Email: sales@absinfosys.com

ABS Information Systems Inc. 307 Lesmill Rd, Toronto, Ontario, Canada, M3B 2V1 Phone: 416-449-4141 Email: sales@absinfosys.com How can small and midsize businesses that are relentlessly challenged by technology complexity and rapid technology obsolescence utilize a private cloud solution to thrive? Introduction 1 Growing with

More information

The Cloud for Productivity and Mobility

The Cloud for Productivity and Mobility The Cloud for Productivity and Mobility A Guide for Small and Midsize Business As mobile work becomes the norm, turn to cloud-based solutions to extend productivity, collaboration, and business management

More information

A Channel Company White Paper. Online Security. Beyond Malware and Antivirus. Brought to You By:

A Channel Company White Paper. Online Security. Beyond Malware and Antivirus. Brought to You By: A Channel Company White Paper Online Security Beyond Malware and Antivirus Brought to You By: Abstract Security has always encompassed physical and logical components. But in the face of Bring Your Own

More information

PRACTICAL GUIDANCE FOR 2011. Grow Profit as a Full Service Provider Parallels SMB Cloud Insights

PRACTICAL GUIDANCE FOR 2011. Grow Profit as a Full Service Provider Parallels SMB Cloud Insights PRACTICAL GUIDANCE FOR 2011 Grow Profit as a Full Service Provider Parallels SMB Cloud Insights Table of Contents Executive Summary...1 Definitions...2 Key Findings in the Cloud...3 Figure 1: Cloud Service

More information

10 steps to the Cloud for SMBs Introduction to Cloud computing. www.fasthosts.co.uk. Ask the Experts. Making Business Work Better Online

10 steps to the Cloud for SMBs Introduction to Cloud computing. www.fasthosts.co.uk. Ask the Experts. Making Business Work Better Online 10 steps to the Cloud for SMBs Introduction to Cloud computing This paper is designed to explain, in plain English, the real reasons behind how your business can benefit from Cloud computing, and help

More information

Choosing a Server to Fit your Business

Choosing a Server to Fit your Business Solutions for Small Business Choosing a Server to Fit your Business A step-by-step guide to help businesses maximize the benefits of Intel Xeon processor-based server solutions. Your business can't afford

More information

MSP Relevance. MSP Relevance. the Era of Cloud Computing. the Era of Cloud Computing. Brought to You By: A Channel Company White White Paper Paper

MSP Relevance. MSP Relevance. the Era of Cloud Computing. the Era of Cloud Computing. Brought to You By: A Channel Company White White Paper Paper A Channel Company White White Paper Paper MSP Relevance MSP Relevance How How MSPs MSPs Can Can Stay Stay Relevant Relevant in in the Era of Cloud Computing the Era of Cloud Computing Brought to You By:

More information

Whitepaper : Cloud Based Backup for Mobile Users and Remote Sites

Whitepaper : Cloud Based Backup for Mobile Users and Remote Sites Whitepaper : Cloud Based Backup for Mobile Users and Remote Sites The Organisational Challenges We propose three key organizational principles for assessing backup Security Control Performance Functional

More information

10 Tech Tasks Small Businesses Should Outsource

10 Tech Tasks Small Businesses Should Outsource 10 Tech Tasks Small Businesses Should Outsource June 6, 2013 By Sara Angeles CREDIT: Teamwork sign image via Shutterstock View full size image Outsourcing technology is a great way for startups and small

More information

How the Cloud and Mobile Technology Can Help Organizations Develop a Stronger Business Continuity Strategy

How the Cloud and Mobile Technology Can Help Organizations Develop a Stronger Business Continuity Strategy A UBM TECH WHITE PAPER JUNE 2013 How the Cloud and Mobile Technology Can Help Organizations Develop a Stronger Business Continuity Strategy Many companies, particularly small and midsize ones, aren t making

More information

2015 State of B2B Mobile Growth Metrics

2015 State of B2B Mobile Growth Metrics { O P E N V I E W V E N T U R E P A R T N E R S } 2015 State of B2B Mobile Growth Metrics by Arsham Memarzadeh, Research Analyst Tien Anh Nguyen, Director of Market Insights Introduction During the initial

More information

Marketing Automation User; 2010 marketing review notes and 2011 plans

Marketing Automation User; 2010 marketing review notes and 2011 plans Marketing Automation User; 2010 marketing review notes and 2011 plans Each December we ask our marketing customers if they would like to participate in a short, informal yearend review. The scope of the

More information

Is your business secure in a hosted world?

Is your business secure in a hosted world? Is your business secure in a hosted world? Threats to the security of business data are constantly growing and evolving - What can you do ensure your data remains secure? Introduction The safe use of computer

More information

WHITE PAPER. 10 Things Every Law Firm Should Know About Improving IT Performance: A Practice Director s Guide

WHITE PAPER. 10 Things Every Law Firm Should Know About Improving IT Performance: A Practice Director s Guide WHITE PAPER 10 Things Every Law Firm Should Know About Improving IT Performance: A Practice Director s Guide To remain successful and experience growth, you must focus on improving your firm s IT performance

More information

CLOUD TECHNOLOGY FOR NONPROFITS. How the cloud carries your mission forward

CLOUD TECHNOLOGY FOR NONPROFITS. How the cloud carries your mission forward How the cloud carries your mission forward $ $ $ 2 Contents 01 02 What is the Cloud? 3 Introduction The Changing Landscape of Technology On Premise vs. the Cloud Why is the Cloud Right for Me? 7 Only Pay

More information

Ways Cloud Computing Benefits Your Business

Ways Cloud Computing Benefits Your Business 10 Ways Cloud Computing Benefits Your Business SPONSORED BY 2 10 WAYS CLOUD COMPUTING BENEFITS YOUR BUSINESS Do you know what cloud computing is and how it can help you run and grow your business? If you

More information

THE APPEAL OF SAAS ERP

THE APPEAL OF SAAS ERP May 2015 THE APPEAL OF SAAS ERP Data Source In this report, Mint Jutras references data collected from its 2015 Enterprise Solution Study, which investigated goals, challenges and status and also benchmarked

More information

1.877.896.3611 www.infrascale.com

1.877.896.3611 www.infrascale.com White Paper Making the Upgrade: From Backup Vendor to Data Protection Platform nfrascaletm Simplify Your Business and Offer Customers Complete Data Protection Your customers are ready to explore data protection

More information

Read this guide and you ll discover:

Read this guide and you ll discover: BUSINESS ADVISOR REPORT Provided as an educational service by: Rick Reynolds, General Manager Read this guide and you ll discover: What remote, offsite, or managed backups are, and why EVERY business should

More information

Let s Build a Better Backup

Let s Build a Better Backup Let s Build a Better Backup TABLE OF CONTENTS Introduction 03 Why Protect your Data? 04 3C s of Data Protection 05 9 Steps to Building a Better Backup 06 Telsist Builds Better Backups 08 1 FRUSTRATED?

More information

Mapping Your Path to the Cloud. A Guide to Getting your Dental Practice Set to Transition to Cloud-Based Practice Management Software.

Mapping Your Path to the Cloud. A Guide to Getting your Dental Practice Set to Transition to Cloud-Based Practice Management Software. Mapping Your Path to the Cloud A Guide to Getting your Dental Practice Set to Transition to Cloud-Based Practice Management Software. Table of Contents Why the Cloud? Mapping Your Path to the Cloud...4

More information

Hosting and cloud services both provide incremental and complementary benefits to the organization

Hosting and cloud services both provide incremental and complementary benefits to the organization 33 Yonge St., Suite 420, Toronto, Ontario Canada, M5E 1G4 W H I T E P A P E R I D C a n d T E L U S E n t e r p r i s e C l o u d S t u d y, 2 0 1 3 : C a p i t a l i z i n g on C l o u d ' s W i n d o

More information

Data Storage And Backup

Data Storage And Backup Data Storage And Backup The availability of Superfast Broadband enables you to take advantage of a range of cloud-based storage and backup solutions capable of handling vast volumes of digital data. Data

More information

Virtualization Essentials

Virtualization Essentials Virtualization Essentials Table of Contents Introduction What is Virtualization?.... 3 How Does Virtualization Work?... 4 Chapter 1 Delivering Real Business Benefits.... 5 Reduced Complexity....5 Dramatically

More information

Overview & Highlights- Maximizer CRM Live

Overview & Highlights- Maximizer CRM Live Overview & Highlights- Maximizer CRM Live In today s world, businesses need a tool that helps flourish client relationships. Maximizer CRM Live is that tool for our firm. Maximizer CRM Live saves money,

More information

Whitepaper. The future of. Expense management. Issued January 2013. 5 remarkable findings. Powered by:

Whitepaper. The future of. Expense management. Issued January 2013. 5 remarkable findings. Powered by: Whitepaper The future of Expense management Issued January 2013 5 remarkable findings Powered by: For almost all classes of businesses in Europe and the United States, expenses form an important part of

More information

Regional Grocers Gain a Fast, Differentiating Competitive Edge with SaaS

Regional Grocers Gain a Fast, Differentiating Competitive Edge with SaaS Regional Grocers Gain a Fast, Differentiating Competitive Edge with SaaS Contents 03 04 07 10 Introduction What CMOs Want What CIOs Want Key Considerations with Cloud Based Strategies Introduction Today

More information

Agile, Secure, Reliable: World-Class Customer Service in the Cloud

Agile, Secure, Reliable: World-Class Customer Service in the Cloud Agile, Secure, Reliable: World-Class Customer Service in the Cloud Contents 2 Introduction 4 Business Benefits 6 IT Benefits 8 RightNow Product Focus 2 Why Deliver Customer Service in the Cloud? In a volatile

More information

Why Marketing Automation is a Must-Have For Every B2B

Why Marketing Automation is a Must-Have For Every B2B Why Marketing Automation is a Must-Have For Every B2B VP of Sales Robert M. Walmsley President and CEO, Tailwind Strategies In the age of Internet marketing there is no salesmarketing alignment issue more

More information

Getting Your Head In The Cloud

Getting Your Head In The Cloud CRM Expert Advisor White Paper Getting Your Head In The Cloud Businesses today hold more data than ever before. As a result, one of the biggest decisions any company small or large has to face is where

More information

white paper Big Data for Small Business Why small to medium enterprises need to know about Big Data and how to manage it Sponsored by:

white paper Big Data for Small Business Why small to medium enterprises need to know about Big Data and how to manage it Sponsored by: white paper Big Data for Small Business Why small to medium enterprises need to know about Big Data and how to manage it Sponsored by: Big Data is the ability to collect information from diverse sources

More information

Cloud, Community and Collaboration Airline benefits of using the Amadeus community cloud

Cloud, Community and Collaboration Airline benefits of using the Amadeus community cloud Cloud, Community and Collaboration Airline benefits of using the Amadeus community cloud Index Index... 2 Overview... 3 What is cloud computing?... 3 The benefit to businesses... 4 The downsides of public

More information

How to Choose the Best Inbox Integration for Salesforce

How to Choose the Best Inbox Integration for Salesforce How to Choose the Best Inbox Integration for Salesforce This guide is written for information technology specialists who are looking for ways to improve Salesforce productivity. Salesforce is one of the

More information

FREE REPORT: Answers To The Top 5 Questions Business Owners Have About Cloud Computing

FREE REPORT: Answers To The Top 5 Questions Business Owners Have About Cloud Computing FREE REPORT: Answers To The Top 5 Questions Business Owners Have About Cloud Computing Discover What Most IT Consultants Don t Know Or Won t Tell You About Moving Your Company s Network To The Cloud By

More information

Market Maturity. Cloud Definitions

Market Maturity. Cloud Definitions HRG Assessment: Cloud Computing Provider Perspective In the fall of 2009 Harvard Research Group (HRG) interviewed selected Cloud Computing companies including SaaS (software as a service), PaaS (platform

More information

PROTECTING YOUR DIGITAL LIFE

PROTECTING YOUR DIGITAL LIFE PROTECTING YOUR DIGITAL LIFE Table of Contents What is a Digital Life?... 1 Missing: Five Years of Photos... 2 Are Your Files Safe?... 3 Everyday Risks... 4 Real People, Real Loss... 5 Forgot to Back Up?

More information

HOW A CRM SOLUTION HELPS SMALL BUSINESSES

HOW A CRM SOLUTION HELPS SMALL BUSINESSES Book 3 of 4 HOW A CRM SOLUTION HELPS SMALL BUSINESSES PART OF THE CRM SUCCESS SERIES Introduction LEARNING ABOUT CRM Technology has changed the game for small businesses. Where department size was once

More information

Reach for the sky NEW SMAR T RELIABLEFAST RELIABLESHARE SOLUTION ACCESS CONNECT TEAMCONNECT SURF

Reach for the sky NEW SMAR T RELIABLEFAST RELIABLESHARE SOLUTION ACCESS CONNECT TEAMCONNECT SURF REAY REAY Reach for the sky with Cloud Services Rogers Know-How Guide to Cloud Services & Your Business. SECURE SMAR T TOOLS SECURE EXT REAY Reach for the Sky with Cloud Services... 01 The History and

More information

Which Backup Option is Best?

Which Backup Option is Best? Which Backup Option is Best? 1 Why Protect Your Data? 2 Establish Value of Data for Backup. 3 Backup Options: Local, Cloud and Hybrid Cloud/Local Which Backup Option is Best? Why Protect Your Data This

More information

5 Tips to Choosing the Right Business Phone System

5 Tips to Choosing the Right Business Phone System WHITE PAPER 5 Tips to Choosing the Right Business Phone System www.vology.com (888) 808-2199 sales@vology.com 5 Tips to Choosing the Right Business Phone System PAGE 1 Table of Contents The Importance

More information

The business owner s guide for replacing accounting software

The business owner s guide for replacing accounting software The business owner s guide for replacing accounting software Replacing your accounting software is easier and more affordable than you may think. Use this guide to learn about the benefits of a modern

More information

Software as a Service Offers Broadening Appeal for Small and Medium-Sized Discrete Manufacturers

Software as a Service Offers Broadening Appeal for Small and Medium-Sized Discrete Manufacturers Software as a Service Offers Broadening Appeal for Small and Medium-Sized Discrete Manufacturers WHITE PAPER Sponsored by: SAP Simon Ellis November 2010 IDC MANUFACTURING INSIGHTS OPINION Software as a

More information

White Paper: The SaaSy Approach to Delivering Electronic Health Records

White Paper: The SaaSy Approach to Delivering Electronic Health Records This white paper explains how Amazing Charts in Cloud can transform your practice without forcing you to sacrifice productivity or take on the costs of hosting your own EHR. White Paper: The SaaSy Approach

More information

GUIDEBOOK MICROSOFT DYNAMICS ENTERPRISE APPLICATIONS FOR SMBS

GUIDEBOOK MICROSOFT DYNAMICS ENTERPRISE APPLICATIONS FOR SMBS GUIDEBOOK MICROSOFT DYNAMICS ENTERPRISE APPLICATIONS FOR SMBS Corporate Headquarters Nucleus Research Inc. 100 State Street Boston, MA 02109 Phone: +1 617.720.2000 Nucleus Research Inc. THE BOTTOM LINE

More information

What you need to know about cloud backup: your guide to cost, security, and flexibility. 8 common questions answered

What you need to know about cloud backup: your guide to cost, security, and flexibility. 8 common questions answered What you need to know about cloud backup: your guide to cost, security, and flexibility. 8 common questions answered Over the last decade, cloud backup, recovery and restore (BURR) options have emerged

More information

Mobility-as-a-Service: Cost-Effectively Enable and Manage Enterprise Mobility in the Cloud

Mobility-as-a-Service: Cost-Effectively Enable and Manage Enterprise Mobility in the Cloud A Whitepaper for IT and Business Decision-Makers : Cost-Effectively Enable and Manage Enterprise Mobility in the Cloud An Independent analysis published on behalf of Fiberlink. Executive Summary THINKstrategies

More information

Data Backup for Small and Medium Businesses: Priorities, Current Practices, and Risks

Data Backup for Small and Medium Businesses: Priorities, Current Practices, and Risks Data Backup for Small and Medium Businesses: Priorities, Current Practices, and Risks November 12, 2008 How safe is small business data? As the power of computers continues to grow, more and more of the

More information

When Computers really become Personal

When Computers really become Personal When Computers really become Personal What is Consumerization of IT? The Consumerization of IT and what it means The term "consumerization" was first popularized in 20011 as a description for how innovation

More information

The expression better, faster, cheaper THE BUSINESS CASE FOR PROJECT PORTFOLIO MANAGEMENT

The expression better, faster, cheaper THE BUSINESS CASE FOR PROJECT PORTFOLIO MANAGEMENT Cloud Solutions for IT Management WHITE PAPER THE BUSINESS CASE FOR PROJECT PORTFOLIO MANAGEMENT How Progressive IT Organizations Are Using Hosted Solutions To Deliver On Time, On Budget, On Quota and

More information

Three Things to Consider Before Implementing Cloud Protection

Three Things to Consider Before Implementing Cloud Protection WHITEPAPER Three Things to Consider Before Implementing Cloud Protection Cloud Backup vs. Cloud Recovery VS Cloud Backup http://www.quorum.net/ 2013 QuorumLabs, Inc. All Rights Reserved. Cloud Recovery

More information

Disaster Recovery and the. A Primer to What You Need to Know About Protecting Your Business Data with the Cloud

Disaster Recovery and the. A Primer to What You Need to Know About Protecting Your Business Data with the Cloud Disaster Recovery and the Cloud A Primer to What You Need to Know About Protecting Your Business Data with the Cloud Intro Before we dive in, answer this question first, What would happen to your business

More information

CIBECS / IDG Connect DATA LOSS SURVEY. The latest statistics and trends around user data protection for business. www.cibecs.

CIBECS / IDG Connect DATA LOSS SURVEY. The latest statistics and trends around user data protection for business. www.cibecs. CIBECS / IDG Connect 2014 DATA LOSS SURVEY The latest statistics and trends around user data protection for business. REPORT www.cibecs.com 2 Table of ontents EXECUTIVE 01 02 03 04 05 06 SUMMARY WHO PARTICIPATED

More information

Connecting your business

Connecting your business mobiles Connecting your business fixed voice & data digital & IT autovoice managed services adsi energy About us Founded in 2002, ADSI are dedicated to reducing business costs by offering high-quality

More information

HOW A CRM HELPS YOUR BUSINESS GROW

HOW A CRM HELPS YOUR BUSINESS GROW Book 1 of 4 HOW A CRM HELPS YOUR BUSINESS GROW PART OF THE CRM SUCCESS SERIES Introduction BEYOND THE HANDSHAKE You ve likely heard the saying, Business begins with a handshake It sounds so simple. But

More information

YOUR COMPLETE CRM HANDBOOK EVERYTHING YOU NEED TO GET YOUR NONPROFIT STARTED WITH CRM

YOUR COMPLETE CRM HANDBOOK EVERYTHING YOU NEED TO GET YOUR NONPROFIT STARTED WITH CRM YOUR COMPLETE CRM HANDBOOK EVERYTHING YOU NEED TO GET YOUR NONPROFIT STARTED WITH CRM Introduction WHAT IS CRM? CRM is much more than a buzzy acronym that s been tossed around the business and sales world

More information

Global Headquarters: 5 Speen Street Framingham, MA 01701 USA P.508.872.8200 F.508.935.4015 www.idc.com

Global Headquarters: 5 Speen Street Framingham, MA 01701 USA P.508.872.8200 F.508.935.4015 www.idc.com Global Headquarters: 5 Speen Street Framingham, MA 01701 USA P.508.872.8200 F.508.935.4015 www.idc.com W H I T E P A P E R T h e B e n e f i t s o f C l o u d - B a s e d B a c k u p : A d d r e s s i

More information

Copyright DEALMAKER.COM Worldwide Patents Granted & Pending

Copyright DEALMAKER.COM Worldwide Patents Granted & Pending The law of supply and demand dictates that in a perfectly balanced market prices gravitate towards equilibrium; where supply and demand become exactly equal... The next generation of electronic marketplaces

More information

WHITE PAPER USING ONLINE BACKUP AS A GATEWAY TO CLOUD SERVICES

WHITE PAPER USING ONLINE BACKUP AS A GATEWAY TO CLOUD SERVICES USING ONLINE BACKUP AS A GATEWAY TO CLOUD SERVICES See how offering cloud and hybrid backup solutions drives business and leads customers to adopt other cloud services. If you re an IT provider, you know

More information

Insight. Microsoft Channel Partners Feel the Pain and Ecstasy of the Cloud. Summary. Analysis. The Commitment to the Cloud

Insight. Microsoft Channel Partners Feel the Pain and Ecstasy of the Cloud. Summary. Analysis. The Commitment to the Cloud Microsoft Channel Partners Feel the Pain and Ecstasy of the Cloud Summary Microsoft is changing itself from the tried and true model of selling software product licenses, to a cloud company. While, this

More information

How to make your business more flexible & cost effective? Remote Management & Monitoring Solutions for IT Providers

How to make your business more flexible & cost effective? Remote Management & Monitoring Solutions for IT Providers How to make your business more flexible & cost effective? Remote Management & Monitoring Solutions for IT Providers contents 01 Current situation of the IT Channel 02 Market Trends 03 What would be the

More information

What You Need to Know About Cloud Backup: Your Guide to Cost, Security, and Flexibility

What You Need to Know About Cloud Backup: Your Guide to Cost, Security, and Flexibility Your Guide to Cost, Security, and Flexibility What You Need to Know About Cloud Backup: Your Guide to Cost, Security, and Flexibility 10 common questions answered Over the last decade, cloud backup, recovery

More information

WHITE PAPER. How to choose and implement your cloud strategy

WHITE PAPER. How to choose and implement your cloud strategy WHITE PAPER How to choose and implement your cloud strategy INTRODUCTION Cloud computing has the potential to tip strategic advantage away from large established enterprises toward SMBs or startup companies.

More information

CUSTOMER RELATIONSHIP MANAGEMENT FOR MANUFACTURING

CUSTOMER RELATIONSHIP MANAGEMENT FOR MANUFACTURING WWW.HSO.COM The rise of CRM and how it s transforming business interactions CUSTOMER RELATIONSHIP MANAGEMENT FOR MANUFACTURING Why customer loyalty pays dividends Delivering a personal experience Unsurprisingly,

More information

Cloud ERP: An Adaptable, Consumable, And Flexible Option For Medium-Size Businesses

Cloud ERP: An Adaptable, Consumable, And Flexible Option For Medium-Size Businesses A Custom Technology Adoption Profile Commissioned By Acumatica Cloud ERP: An Adaptable, Consumable, And Flexible Option For Medium-Size Businesses March 2013 Introduction And Key Findings In recent years,

More information