Merger, Consolidation and Transition for CNOs: Pearls of Wisdom and Learned Hard Knocks"

Save this PDF as:
 WORD  PNG  TXT  JPG

Size: px
Start display at page:

Download "Merger, Consolidation and Transition for CNOs: Pearls of Wisdom and Learned Hard Knocks""

Transcription

1 Merger, Consolidation and Transition for CNOs: Pearls of Wisdom and Learned Hard Knocks" Maureen Schneider PhD, MBA, RN, NEA, BC, CPHQ, FACHE ID Presentation: 303 April 16, 2015

2 Disclosure Today s presenters do not have any relevant financial interests presenting a conflict of interest to disclose. Participants must attend the entire session(s) in order to earn contact hour credit. Continuing Nursing Education credit can be earned by completing the online session evaluation. The American Organization of Nurse Executives is accredited as a provider of continuing nursing education by the American Nurses Credentialing Center s Commission on Accreditation. AONE is authorized to award 0.5 hour of pre-approved ACHE Qualified Education credit (non-ache) for this program toward advancement, or recertification in the American College of Healthcare Executives. 4/8/2015 2

3 Presentation Objectives Demonstrate an understanding of how to use a merger algorithm and transition checklist for clinical departments which can be utilized during a merger transaction. Identify clinical and administrative policies and procedures critical to the success of the nursing department post-merger. Demonstrate an understanding of how to utilize a post-merger assessment tool in order to evaluate the operational success of merger readiness of leadership and clinical staff. 4/8/2015 3

4 Mergers and Acquisitions In 2014, the health care industry saw $438 billion in mergers and acquisitions worldwide, the most active year for health care deals in the past two decades. The trend to merge and combine health care systems is expected to continue and is creating new challenges for systems to coordinate care, provide better health at a lower cost and create a value-based transformation as a result of the Affordable Care Act. 4/8/2015 4

5 Hospital Mergers and Acquisitions Strategic Direction: Organizational Culture: Governance: Capital Due Diligence: Facilities Due Diligence 4/8/2015 5

6 Schneider s Nursing Merger Transition Checklist The following checklist is designed with the (ideal) timetable of twelve months. Use the boxes to the left of the items to check off tasks as you complete them. 12 MONTHS PRIOR TO MERGER TRANSITION: CNO s meet to discuss transition plans, discuss mission, vision, and organizational structure of both hospitals. Discuss new organizational nursing leadership model (system CNO, decentralized CNO) and structure: reporting process, meetings, and nursing philosophy and shared governance program. Arrange tour of each hospital inclusive of meeting key nursing leadership from each hospital. Discuss and evaluate patient safety processes and practices: ITS and documentation systems, Bar Code-Medication Administration, etc. Each CNO to choose a team of nurse leaders from each hospital to create a system wide policy and practice council. Each CNO to discuss the culture of the nursing organization and discuss the cultural transition with the new system. Each CNO to hold staff and leadership meetings frequently throughout and after the merger with both organizations. Each CNO to be represented on a newly created system wide integration steering committee. Each CNO to review contracts (dialysis, pumps, educational) programs for consideration after merged entity. 4/8/2015 6

7 Schneider s Nursing Merger Transition Checklist 6-9 MONTHS PRIOR: Review nursing systems and divisions for redundancy and explore opportunities for efficiencies. Review and consider opportunities to systematize (centralize) functions: Practice, Patient Satisfaction, Quality, Education, and Informatics). Decide local versus system structures in order to maximize the work of patient care. Review quality metrics, NDNQI, patient satisfaction and begin to set mutual goals. Create a steering committee of key nurse leaders of both organizations for operationalizing transition. Establish every other week meetings with targeted goals to accomplish and to report back to the CNO s. Each CNO to participate in organizational steering committee process. Meet with CMO s to discuss nursephysician processes and programs. Each CNO to review service line structures and nurse involvement along with nurse orientation review. Each CNO to sit on newly established HR system committee and review HR nursing, and staff policies. 4/8/2015 7

8 Schneider s Nursing Merger Transition Checklist 3 Months Prior: Each CNO of hospital to ensure that merger transition goals are on target. Each CNO continues to ensure that hospital work is ongoing. Each CNO educates nursing staff and nurse leaders on the transition process. Each CNO continues the operation and the management of the hospital and the integration. 1 Month Prior to Transition: Each CNO communicates with the nursing staff and nurse leaders the dates and goals of the transition. The established nursing steering council continues work toward integration and meeting target goals for transition. Work with system steering committee to ensure readiness for integration. Communicate to all vendors, schools of nursing, and partnerships about merger transition. 4/8/2015 8

9 Schneider s Nursing Merger Transition Checklist DAY OF TRANSITION: Meet and greet staff and welcome them to new integrated system. Establish frequent meeting with nursing staff and nursing leadership for visibility and communication opportunities. Work after Transition: Establish new structure and begin the journey of a newly established nursing organization! 4/8/2015 9

10 Strategic Direction The time of significant change for health care is NOW and as a result a new vision of acute, post-acute, and the community-based organization needs to develop a vision that expands the scope of service while at the same time finds innovative strategies to innovate, operate and evolve the health care business model. 4/8/

11 Organizational Culture Forward-thinking hospital leaders willing to make changes now face the task of getting buy-in from their organization and are perhaps asking themselves, "How do I carry out this change management!! Evolving hospital organizations into new state of changes involves several phases using a multipronged approach and using strong innovative change management principles. Follow the 4 R s: Reason, Result, Route and Role 4/8/

12 4 R s: Reason, Result, Route and Role Reason: Result: Route: Role: Why do the merger? What will the entity look like in the future? An effective change management guide. How does the change impact the employee? Change management: cannot breed defensiveness or condescending overtones. Hospital leaders must create trust, with Board, physicians and hospital staff. 4/8/

13 Mergers and Acquisitions Healthcare reform deals with overwhelming and complex issues of a new reimbursement structure, population health initiatives, expansion of access, health care quality, and continuity of care that patients with more complicated diseases receive through treatment by network providers. Health care institutions propelled by economic pressure join with larger networks, while others have closed. 4/8/

14 What s Happening in New Jersey Hospital partnerships, great consolidation in industry. 4-5 major healthcare systems Hospital closures and high number of mergers. 10 hospital merged and more in play. Two major healthcare systems to merge For profit mergers occurring- New in NJ 4/8/

15 Merger: Two Magnet Hospitals in New Jersey Community hospital 15 mile distance of Tertiary Medical Center in NJ Definitive Agreement signed 1 Year of strategic and operational planning Utilized Lean and Six Sigma Framework Created committees: committed to consolidation from 2 to 1 campus 3 nursing committees: Magnet-Quality, Education/Research, Staffing 4/8/

16 Outcomes of Merged Hospitals Established upfront that there would be 2 campus but 1 hospital One Leadership team at 2 campuses 2 Magnet Nursing Departments with independent accreditations Nursing Committees completed: policies, procedures, staffing models, nursing framework, educational and research structures, shared resources under 1 System CNO. Change in various Nursing Leadership roles at Community Hospital Operational Efficiencies and Shared Resources for both campuses 4/8/

17 Tools Developed and Utilized for Merger Schneider s Nursing Merger Transition Checklist What activities can be accomplished when in Definitive Agreement Process Planned and coordinated timeframes for Nursing Department Merger Schneider s Post-Merger Assessment Survey Opportunities to evaluate and assess the merger transition 4/8/

18 Schneider s Post-Merger Nursing Assessment Survey Human Resources: Retention of Nurse Leaders Turnover Rates of Nurses Complaints Roles and Responsibilities Leadership interviews Salary and benefit review Rating: Score: Score: Number and type Yes or No Yes or No Yes or No 4/8/

19 Schneider s Post-Merger Nursing Assessment Survey Nursing Leadership: Rating: Yes / No Integration of Policies and Procedures Integration of Mission, Vision, Nursing Philosophy Integration of Nursing Culture Establish Nursing Department Table of Organization Integration of Nursing Council Structure Establish Nursing Administrative Processes (meetings, reports, etc.) 4/8/

20 Schneider s Post-Merger Nursing Assessment Survey Nursing Education: Rating: Yes / No Establish education roles and responsibilities Integration of vendor and school contracts and establish new contracts Establish system-wide educational and orientation programs System-wide Integration: Rating: YES / No Nursing participation in hospital and enterprise operations 4/8/

21 Summary Do it right the first time. Over Communicate to everyone!!! Be involved at all levels!!! Take Risks- You will learn a great deal through the process There will be resistance Work with it!! Keep an Open Mind- Change is Difficult for all involved 4/8/

22 Summary Provide Guidance to Your Leadership and staff Find professional peers who have done mergers before for advice Be helpful with Integration and Merger Support Culture Change Monitor Timelines Accept the Change 4/8/

23 Summary Accept Fear of the Unknown- Major Culture Change Plan the 12 months prior to Integration Utilize Transition Checklist Utilize Post-Transition Assessment Survey: evaluate the change/merger process. Look Ahead to the Future!! 4/8/

24 References Galpin, T., Herndon, M. (2007). The Complete guide to mergers and acquisitions. Ca: Josey Bass. Kotter, J. (1996). Leading change. Boston, Ma: Harvard Business School Press. Suter, E., Oelke, N., Adair, C., & Armitage, G. (2009) Ten key principles for successful health systems integration. Healthcare Quarterly, 13, /8/

25 Speakers Contact Information Thank you Maureen Schneider PhD, MBA, RN, NEA, BC, CPHQ, FACHE 4/8/

Navigating Change in Health Care Reform: Who s Role the CNO or CMO? Presentation ID: W4 Mary Jo Snyder, RN, MS, MBA. Presentation ID: W4

Navigating Change in Health Care Reform: Who s Role the CNO or CMO? Presentation ID: W4 Mary Jo Snyder, RN, MS, MBA. Presentation ID: W4 Navigating Change in Health Care Reform: Who s Role the CNO or CMO? Presentation ID: W4 Mary Jo Snyder, RN, MS, MBA Presentation ID: W4 Today s presenters do not have any relevant financial interests presenting

More information

Session Objectives. The participant will be able to:

Session Objectives. The participant will be able to: Making Lemonade from a Lemon of an NDNQI RN Survey: Nurse Managers and Clinical Nurses Collaborating to Improve the Practice Environment Session ID#: L8 Kathie Krause MSN, RN, NNP-BC, NEA-BC Vice President

More information

ID: 574. Tammy Peterman, RN, MS, NEA-BC Executive Vice President, Chief Operating Officer & Chief Nursing Officer. Chris Ruder, RN, MS, NEA- BC

ID: 574. Tammy Peterman, RN, MS, NEA-BC Executive Vice President, Chief Operating Officer & Chief Nursing Officer. Chris Ruder, RN, MS, NEA- BC Promoting Persistence: How Nursing Leaders Support the Success of New Graduates ID: 574 Tammy Peterman, RN, MS, NEA-BC Executive Vice President, Chief Operating Officer & Chief Nursing Officer Chris Ruder,

More information

University Hospitals. May 2010

University Hospitals. May 2010 University s May 2010 The Organization University s (UH) is a diverse, not-for-profit integrated delivery system serving northeastern Ohio. The UH system consists of UH Case Medical Center, a major academic

More information

Alignment of ANCC Forces of Magnitude and TIGER Collaboratives

Alignment of ANCC Forces of Magnitude and TIGER Collaboratives Alignment of and I. Transformational Today's health care environment is experiencing unprecedented, intense reformation. Unlike yesterday's leadership requirement for stabilization and growth, today's

More information

Nursing Leadership from the Bedside to the Boardroom. Presentation ID: L13

Nursing Leadership from the Bedside to the Boardroom. Presentation ID: L13 Nursing Leadership from the Bedside to the Boardroom Presentation ID: L13 Disclosure Today s presenters do not have any relevant financial interests presenting a conflict of interest to disclose. Participants

More information

ALTHOUGH THE EMERGENCE OF

ALTHOUGH THE EMERGENCE OF Nurs Admin Q Vol. 36, No. 4, pp. 299 305 Copyright c 2012 Wolters Kluwer Health Lippincott Williams & Wilkins The System Chief Nurse Executive Role Sign of the Changing Times? Joan Shinkus Clark, DNP,

More information

Disclosure. Today s presenters do not have any relevant financial interests presenting a conflict of interest to disclose.

Disclosure. Today s presenters do not have any relevant financial interests presenting a conflict of interest to disclose. Disclosure Today s presenters do not have any relevant financial interests presenting a conflict of interest to disclose. Participants must attend the entire session(s) in order to earn contact hour credit.

More information

A Comparison of Leadership Development Interventions: Effects on Nurse and Patient Outcomes

A Comparison of Leadership Development Interventions: Effects on Nurse and Patient Outcomes A Comparison of Leadership Development Interventions: Effects on Nurse and Patient Outcomes Lisa Rowen, DNSc, RN, FAAN Senior Vice President and Chief Nurse Officer Karen Doyle, MBA, MS, RN, NEA-BC Vice

More information

A New Partnership: The Power of the Collaboration between CNIO and CNO to Maximize Nursing's Use of Technology within the Healthcare Enterprise

A New Partnership: The Power of the Collaboration between CNIO and CNO to Maximize Nursing's Use of Technology within the Healthcare Enterprise A New Partnership: The Power of the Collaboration between CNIO and CNO to Maximize Nursing's Use of Technology within the Healthcare Enterprise Welcome Disclosures Today s presenters do not have any relevant

More information

Automating Workforce Management in Healthcare

Automating Workforce Management in Healthcare Automating Workforce Management in Healthcare Have you considered the benefits of workforce management automation for patient care, employee engagement, and productivity? Automation of workforce management

More information

The University of Texas at San Antonio. Business Affairs 2016 STRATEGIC PLAN 2007-2016 December 2007

The University of Texas at San Antonio. Business Affairs 2016 STRATEGIC PLAN 2007-2016 December 2007 The University of Texas at San Antonio Business Affairs 2016 STRATEGIC PLAN 2007-2016 December 2007 Table of Contents Page 1. Introduction... 3 2. Business Affairs Mission, Vision and Core Values 3 3.

More information

Successful Practices to Support Academic Progression in Nursing in the Employer Setting

Successful Practices to Support Academic Progression in Nursing in the Employer Setting Successful Practices to Support Academic Progression in Nursing in the Employer Setting Presented by: Tina Gerardi MS, RN, CAE, Deputy Director, APIN National Program Office Suzanne E. Smith, RN, MSN,

More information

IN THE NOT TOO DISTANT PAST, health

IN THE NOT TOO DISTANT PAST, health Nurs Admin Q Vol. 36, No. 4, pp. 325 331 Copyright c 2012 Wolters Kluwer Health Lippincott Williams & Wilkins Alignment of the System s Chief Nursing Officer Staff or Direct Line Structure? Karlene M.

More information

SHSMD Physician Relations Benchmarking Survey Results and Discussion

SHSMD Physician Relations Benchmarking Survey Results and Discussion SHSMD Physician Relations Benchmarking Survey Results and Discussion Chris Hyers, MBA, FACHE Christine Rhodes, MS Your Guest Experts and representatives of the SHSMD physician strategies task force Chris

More information

SJ Nursing Quality Plan FY2015

SJ Nursing Quality Plan FY2015 Purpose: Nursing practice at St. Joseph Medical Center is an essential element in providing healthcare that is safe, healthcare that is effective and healthcare that works (Ascension Health s strategic

More information

AONE Nurse Manager Fellowship Program 2013 30 For the Price of One. Presentation ID: L1

AONE Nurse Manager Fellowship Program 2013 30 For the Price of One. Presentation ID: L1 AONE Nurse Manager Fellowship Program 2013 30 For the Price of One Presentation ID: L1 Disclosures Today s presenters do not have any relevant financial interests presenting a conflict of interest to disclose.

More information

Workforce Management Strategies Before, During and After a Merger or Acquisition Tips for Ensuring a Successful Go-Forward Strategy

Workforce Management Strategies Before, During and After a Merger or Acquisition Tips for Ensuring a Successful Go-Forward Strategy Workforce Management Strategies Before, During and After a Merger or Acquisition Tips for Ensuring a Successful Go-Forward Strategy by J.P. Fingado, API Healthcare s President and Chief Executive Officer

More information

Governance Implications of Healthcare Reform

Governance Implications of Healthcare Reform November 1, 2010 Governance Implications of Healthcare Reform Healthcare boards face tremendous uncertainties as they consider strategic moves to address the healthcare reform law. If the Act s intention

More information

Workforce Management Strategies Before, During and After a Merger or Acquisition. Tips for Ensuring a Successful Go-Forward Strategy

Workforce Management Strategies Before, During and After a Merger or Acquisition. Tips for Ensuring a Successful Go-Forward Strategy Workforce Management Strategies Before, During and After a Merger or Acquisition Tips for Ensuring a Successful Go-Forward Strategy Thriving During Change Healthcare reform is changing how hospitals and

More information

CERTIFICATIONS IN HUMAN RESOURCE MANAGEMENT PROFESSIONAL HRMP EXAM CONTENT OUTLINE

CERTIFICATIONS IN HUMAN RESOURCE MANAGEMENT PROFESSIONAL HRMP EXAM CONTENT OUTLINE CERTIFICATIONS IN HUMAN RESOURCES» HRMP HUMAN RESOURCE MANAGEMENT PROFESSIONAL HRMP EXAM CONTENT OUTLINE HRMP EXAM CONTENT OUTLINE AT-A-GLANCE HRMP EXAM WEIGHTING BY FUNCTIONAL AREA:» HR as a Business

More information

New Jersey Action Coalition. RN Transitions into Practice Residency Model for Long Term Care

New Jersey Action Coalition. RN Transitions into Practice Residency Model for Long Term Care New Jersey Action Coalition RN Transitions into Practice Residency Model for Long Term Care IOM Recommendations Remove scope of practice barriers Expand opportunities for nurses to lead and diffuse collaborative

More information

Is Per Diem Nursing, the Bread and Butter of Healthcare Staffing, Looking More Like Filet Mignon?

Is Per Diem Nursing, the Bread and Butter of Healthcare Staffing, Looking More Like Filet Mignon? CONCURRENT SESSION Is Per Diem Nursing, the Bread and Butter of Healthcare Staffing, Looking More Like Filet Mignon? Moderator: Subadhra Sriram, Editorial Director, Staffing Industry Analysts OCT 25 8:30

More information

ACOs: Impacting the Past, Present and Future State of Healthcare

ACOs: Impacting the Past, Present and Future State of Healthcare ACOs: Impacting the Past, Present and Future State of Healthcare Article By Alan Cudney, RN, CPHQ, PMP, FACHE, Executive Consultant October 2012 What are Accountable Care Organizations? Can they help us

More information

The Magnificent Journey to Nursing Excellence at Sharp Grossmont

The Magnificent Journey to Nursing Excellence at Sharp Grossmont The Magnificent Journey to Nursing Excellence at Sharp Grossmont Grossmont College Future of Nursing / Strategic Partnership Dale E. Beatty, RN, MSN, NEA-BC CNO Sharp Grossmont Hospital Future of Nursing

More information

Program Description and FAQ s 2016 Medicare Shared Savings Program Year

Program Description and FAQ s 2016 Medicare Shared Savings Program Year and FAQ s 2016 Medicare Shared Savings Program Year Who is the National Rural Accountable Care Consortium? The National Rural Accountable Care Consortium was formed in 2013 to pool knowledge, patients,

More information

Creating a Human Capital Management Quality Management System

Creating a Human Capital Management Quality Management System Creating a Human Capital Management Quality Management System An FPMI Solutions, Inc. White Paper Stephen A. Moffett President, FPMI Solutions, Inc. FPMI Solutions, Inc. 1033 N. Fairfax Street Alexandria,

More information

Clinical Nurse Specialist Practice Across the Continuum

Clinical Nurse Specialist Practice Across the Continuum Clinical Nurse Specialist Practice Across the Continuum Angela Rowe, MSN, APRN, PCNS-BC Pediatric Clinical Nurse Specialist Arkansas Children s Hospital Presentation ID: CD3 Disclosure Today s presenters

More information

Role 1 Leader The Exceptional Nurse Leader in Long Term Care:

Role 1 Leader The Exceptional Nurse Leader in Long Term Care: Competencies for Nurse Leaders in Long Term Care National Validation March 2001 American Health Care Association TENA(R) Sponsorship Program from SCA Hygiene Products Part 1 Directions: Place a check mark

More information

Division of Human Resources. Strategic Plan For a Culture of Excellence

Division of Human Resources. Strategic Plan For a Culture of Excellence Division of Human Resources Strategic Plan For a Culture of Excellence TABLE OF CONTENTS INTRODUCTION... 2 DEPARTMENTAL MISSION STATEMENT ALIGNMENT... 4 HUMAN RESOURCES STRATEGIC DIRECTIONS... 5 HR STRATEGIC

More information

HR CERTIFICATION INSTITUTE HUMAN RESOURCE MANAGEMENT PROFESSIONAL BODY OF KNOWLEDGE HRMPSM. 1 HR CERTIFICATION INSTITUTE hrci.org

HR CERTIFICATION INSTITUTE HUMAN RESOURCE MANAGEMENT PROFESSIONAL BODY OF KNOWLEDGE HRMPSM. 1 HR CERTIFICATION INSTITUTE hrci.org HR CERTIFICATION INSTITUTE HUMAN RESOURCE MANAGEMENT PROFESSIONAL BODY OF KNOWLEDGE HRMPSM 1 HR CERTIFICATION INSTITUTE hrci.org 16% 32% 23% 29% ABOUT THE HRMP SM CREDENTIAL Human Resource Management Professional

More information

Developing a Results-Driven Onboarding and Mentoring Process for Physicians

Developing a Results-Driven Onboarding and Mentoring Process for Physicians Developing a Results-Driven Onboarding and Mentoring Process for Physicians Speakers C. Edward Brown, F.A.C.H.E. Chief Executive Officer The Iowa Clinic Jamie Carlson Chief Human Resources Officer The

More information

Program Description and FAQ s 2016 Medicare Shared Savings Program Year

Program Description and FAQ s 2016 Medicare Shared Savings Program Year and FAQ s 2016 Medicare Shared Savings Program Year Who is the National Rural ACO? The National Rural ACO was formed in 2013 to pool knowledge, patients, and resources so that independent community health

More information

www.mercy.net/ardmoreok/practice/mercy-hospital-ardmore

www.mercy.net/ardmoreok/practice/mercy-hospital-ardmore POSITION SPECIFICATIONS Title: Organization: Location: Website: Director of Quality Mercy Hospital Ardmore Ardmore, Oklahoma www.mercy.net/ardmoreok/practice/mercy-hospital-ardmore ORGANIZATION Mercy Hospital

More information

recruitment & human resources organizational analysis review & industry best practices

recruitment & human resources organizational analysis review & industry best practices recruitment & human resources organizational analysis review & industry best practices About the Authors David Szary David is a leading authority on developing radical, just-in-time recruitment solutions

More information

Implementing an ISO 9001 Quality Management System in a MultiSpecialty Clinic By James M. Levett, MD, FACS, FACHE

Implementing an ISO 9001 Quality Management System in a MultiSpecialty Clinic By James M. Levett, MD, FACS, FACHE Implementing an ISO 9001 Quality Management System in a MultiSpecialty Clinic By James M. Levett, MD, FACS, FACHE In this article Take a step-by-step look at how a multispecialty clinic implemented an

More information

Integrated Leadership for Hospitals and Health Systems: Principles for Success

Integrated Leadership for Hospitals and Health Systems: Principles for Success Integrated Leadership for Hospitals and Health Systems: Principles for Success In the current healthcare environment, there are many forces, both internal and external, that require some physicians and

More information

AMERICAN COLLEGE OF HEALTHCARE EXECUTIVES STRATEGIC PLAN: 2015-2017 Progress Report as of September 30, 2015

AMERICAN COLLEGE OF HEALTHCARE EXECUTIVES STRATEGIC PLAN: 2015-2017 Progress Report as of September 30, 2015 ACHE has committed to a strategic planning process designed to prepare the organization and the profession to respond to the rapidly changing healthcare environment. The plan will help ensure ACHE s ongoing

More information

American Organization of Nurse Executives

American Organization of Nurse Executives American Organization of Nurse Executives Mission: To shape health care through innovative and expert nursing leadership Vision: Global nursing leadership one voice advancing health 1 About AONE We are

More information

Shared Governance Overview. Erin Tickle, MMHC, BSN, RN

Shared Governance Overview. Erin Tickle, MMHC, BSN, RN Shared Governance Overview Erin Tickle, MMHC, BSN, RN Outcomes By the end of this session, we will have Knowledge of the philosophy of shared governance so that we can apply it to the leadership of our

More information

Evaluating Your Hospitalist Program: Key Questions and Considerations

Evaluating Your Hospitalist Program: Key Questions and Considerations Evaluating Your Hospitalist Program: Key Questions and Considerations Evaluating Your Hospitalist Program: Key Questions and Considerations By Vinnie Sharma, MBA, MPH Manager, Physician Advisory Services

More information

Board of Governors Exam Compilation

Board of Governors Exam Compilation 10 Core Knowledge Areas for Board Certification in Healthcare Management Business This area includes knowledge that pertains to specific areas/concepts of the organization (e.g., marketing, business planning,

More information

Creating The Perfect Surgical Patient/Family Experience

Creating The Perfect Surgical Patient/Family Experience Creating The Perfect Surgical Patient/Family Experience Wednesday, November 20, 11:00 12:00 p.m. Krista Christensen Administrative Director, Surgical Clinics Virginia Mason Medical Center Julianne Garr,

More information

A Collaborative Initiative to Implement a New Patient Centered, Team Based Care Model Called Accountable Care Unit

A Collaborative Initiative to Implement a New Patient Centered, Team Based Care Model Called Accountable Care Unit A Collaborative Initiative to Implement a New Patient Centered, Team Based Care Model Called Accountable Care Unit Carolyn Swinton, RN, MN, NEA-BC, FACHE Chief Nursing Officer, Palmetto Health Christina

More information

THE NEXT FRONTIER OF UNDERSTANDING NURSING TIME IN THE EMR

THE NEXT FRONTIER OF UNDERSTANDING NURSING TIME IN THE EMR THE NEXT FRONTIER OF UNDERSTANDING NURSING TIME IN THE EMR Presentation ID: 484 Nikki Polis PhD, RN SVP and CNE Methodist LeBonheur Healthcare Interim CNO LeBonheur Children's Hospital Memphis, TN Darinda

More information

DRIVING VALUE IN HEALTHCARE: PERSPECTIVES FROM TWO ACO EXECUTIVES, PART I

DRIVING VALUE IN HEALTHCARE: PERSPECTIVES FROM TWO ACO EXECUTIVES, PART I DRIVING VALUE IN HEALTHCARE: PERSPECTIVES FROM TWO ACO EXECUTIVES, PART I A firm understanding of the key components and drivers of healthcare reform is increasingly important within the pharmaceutical,

More information

UTeam Onboarding Essentials

UTeam Onboarding Essentials UTeam Onboarding Essentials Onboarding Essentials Table of Contents Onboarding Essentials Overview Page 3 RISE Values Page 4 Timeline Of Activities Page 5 Hire For Fit Page 9 Overview Role of the Hiring

More information

BRAVE NEW WORLD: OVERCOMING NEW HEALTHCARE CHALLENGES WITH TOP IT TALENT

BRAVE NEW WORLD: OVERCOMING NEW HEALTHCARE CHALLENGES WITH TOP IT TALENT HEALTHCARE CHALLENGES WITH TOP IT TALENT Massive change is on the horizon for your healthcare organization in fact, it has probably already started. For years, industry organizations have departmentalized

More information

The Accountable Care Organization: An Introduction

The Accountable Care Organization: An Introduction January 2011 The Accountable Care Organization: An Introduction The healthcare reform discussion introduced new terms and ideas and reintroduced many concepts explored in the past: value-based healthcare,

More information

Management Services Organizations: Efficiency in Payer Engagement. Today s Discussion

Management Services Organizations: Efficiency in Payer Engagement. Today s Discussion Management Services Organizations: Efficiency in Payer Engagement Ohio Association of Community Health Centers July 2014 Contact Us Andrew Principe andy@starlingadvisors.com Amanda Stangis, MPH amanda@starlingadvisors.com

More information

System is a not-forprofit

System is a not-forprofit ABOUT THE PROJECT The Pioneer Employer Initiative is based on the idea that employers who do good, do well. It is an effort to discover and promote the next generation of best practices in workforce management,

More information

M&A in Health Care Opportunities Abound, Risks Loom

M&A in Health Care Opportunities Abound, Risks Loom M&A in Health Care Opportunities Abound, Risks Loom Jeanette Brizel, Senior Consultant, Mergers and Acquisitions Ellen Federman, Senior Consultant, Mergers and Acquisitions (Facilitator) Denise LaForte,

More information

PATIENT EXPERIENCE GRANT PROGRAM SERIES RESEARCH REPORT

PATIENT EXPERIENCE GRANT PROGRAM SERIES RESEARCH REPORT PATIENT EXPERIENCE GRANT PROGRAM SERIES RESEARCH REPORT Impact of a Collaborative Re-structuring of New Hire Hospital Orientation on Employee Engagement Tanya Lott, MSN, RN-BC Winnie Hennessy, PhD, RN,

More information

Physicians on Hospital Boards: Time for New Approaches

Physicians on Hospital Boards: Time for New Approaches February 1, 2011 Physicians on Hospital Boards: Time for New Approaches It s rule one of good governance: All members of a not forprofit governing board have a fiduciary responsibility to act in the best

More information

The Catholic Health Initiatives 2016 Internship Program will take place June 6 August 10, 2016 at our headquarters office in Englewood, CO.

The Catholic Health Initiatives 2016 Internship Program will take place June 6 August 10, 2016 at our headquarters office in Englewood, CO. CHI Graduate Intern Job Description CHI Graduate Intern leads projects for senior management in a variety of operational and strategic initiatives that have system-wide impact. As a graduate intern, you

More information

Halton Healthcare Services Corporation 2013. Workforce Planning at Halton Healthcare Services

Halton Healthcare Services Corporation 2013. Workforce Planning at Halton Healthcare Services Workforce Planning at Halton Healthcare Services 1 Session Overview Session Description In this session, we will explore how Halton Healthcare Services (HHS) designed and implemented a collaborative approach

More information

Shared Governance Models Optimize Outcomes, Adoption and User Perception

Shared Governance Models Optimize Outcomes, Adoption and User Perception Shared Governance Models Optimize Outcomes, Adoption and User Perception Nicole Martinez BSN, RN DISCLAIMER: The views and opinions expressed in this presentation are those of the author and do not necessarily

More information

STRATEGIC PLAN 2013-2016. One Island health system supporting improved health for Islanders

STRATEGIC PLAN 2013-2016. One Island health system supporting improved health for Islanders STRATEGIC PLAN 2013-2016 One Island health system supporting improved health for Islanders 02 Message from the Board Chair 03 Executive Summary 04 Introduction 05 Performance & Accountability Framework

More information

6 Critical Impact Factors of Health Reform on Revenue Cycle Management

6 Critical Impact Factors of Health Reform on Revenue Cycle Management 6 Critical Impact Factors of Health Reform on Revenue Cycle Management Pyramid Healthcare Solutions Thought Leadership Series The healthcare industry is undergoing significant change in the face of the

More information

The Practice Environment Scale of the Nurse Work Index: Translating Scores for Practice

The Practice Environment Scale of the Nurse Work Index: Translating Scores for Practice The Practice Environment Scale of the Nurse Work Index: Translating Scores for Practice Creating Healthy Work Environments Conference Sigma Theta Tau International Indianapolis, IN Nora Warshawsky, PhD,

More information

Nurse Credentialing: How to Impact Patient Outcomes in the Marketplace

Nurse Credentialing: How to Impact Patient Outcomes in the Marketplace Nurse Credentialing: How to Impact Patient Outcomes in the Marketplace Donna King, BSN, MBA, RN, NE-BC, FACHE Vice President, Clinical Operations/Chief Nurse Executive Overview... About Advocate Health

More information

Discover Teach Heal. UC Irvine Health: Advancing the Future of Healthcare Nursing Strategic Plan FY2011 FY2015 Nursing Strategic Plan Summary

Discover Teach Heal. UC Irvine Health: Advancing the Future of Healthcare Nursing Strategic Plan FY2011 FY2015 Nursing Strategic Plan Summary UC Irvine Health: Advancing the Future of Healthcare Nursing Strategic Plan FY2011 FY2015 Nursing Strategic Plan Summary Mission Statement (Our purpose) Discover Teach Heal Vision Statement (Our aspiration)

More information

Aria Health 111 Years of Caring

Aria Health 111 Years of Caring Aria Health 111 Years of Caring Strategic t Plan to Survive the Accountable Care Act (ACA) Andrew DeVoe Chief Financial Officer (CFO) & Treasurer Aria Health Philadelphia, PA Financial Disclaimer Certain

More information

US Hospital Information Systems Overview and Outlook, 2013 2020 Managing Information in an Era of Reform

US Hospital Information Systems Overview and Outlook, 2013 2020 Managing Information in an Era of Reform US Hospital Information Systems Overview and Outlook, 2013 2020 Managing Information in an Era of Reform December 2014 Contents Section Slide Number Executive Summary 11 Market Background 19 The EHR Landscape

More information

Credentialing within a Clinically Integrated Network: Getting it Right Session Code: TU16 Time: 2:30 p.m. 4:00 p.m. Total CE Credits: 1.

Credentialing within a Clinically Integrated Network: Getting it Right Session Code: TU16 Time: 2:30 p.m. 4:00 p.m. Total CE Credits: 1. Credentialing within a Clinically Integrated Network: Getting it Right Session Code: TU16 Time: 2:30 p.m. 4:00 p.m. Total CE Credits: 1.5 Presenter: Brian Betner, JD Credentialing within a Clinically Integrated

More information

Nurses: Architects of an Integrated Healthcare Delivery System. Billie Lynn Allard, MS, RN Administrative Director of Outpatient Services

Nurses: Architects of an Integrated Healthcare Delivery System. Billie Lynn Allard, MS, RN Administrative Director of Outpatient Services Nurses: Architects of an Integrated Healthcare Delivery System Billie Lynn Allard, MS, RN Administrative Director of Outpatient Services Presentation ID: 338 1 Disclosure Today s presenters do not have

More information

PERSPECTIVES ON LEAN SIX SIGMA IN HEALTHCARE: WE, THE PATIENT LEAN SIX SIGMA IMPROVES PATIENT CARE QUALITY AND BUSINESS PERFORMANCE

PERSPECTIVES ON LEAN SIX SIGMA IN HEALTHCARE: WE, THE PATIENT LEAN SIX SIGMA IMPROVES PATIENT CARE QUALITY AND BUSINESS PERFORMANCE PERSPECTIVES ON LEAN SIX SIGMA IN HEALTHCARE: WE, THE PATIENT LEAN SIX SIGMA IMPROVES PATIENT CARE QUALITY AND BUSINESS PERFORMANCE We, the Patient With all the recent articles, papers and conferences

More information

Hospital Acquisition of Physician Practices

Hospital Acquisition of Physician Practices Hospital Acquisition of Physician Practices What is driving physician practice acquisitions? Reimbursement declines in certain specialties leading to decreased physician compensation Healthcare reform

More information

Online Assessment Report. Assessment Process Overview

Online Assessment Report. Assessment Process Overview Online Assessment Report Assessment Process Overview The Online Campus embraces a philosophy of continuous quality improvement and requires program administrators to use a variety of robust assessments

More information

Joseph Naughton-Travers, Ed.M., Senior Associate, OPEN MINDS The 2014 OPEN MINDS Planning & Innovation Institute June 3, 2014 9:45am 11:00am

Joseph Naughton-Travers, Ed.M., Senior Associate, OPEN MINDS The 2014 OPEN MINDS Planning & Innovation Institute June 3, 2014 9:45am 11:00am Joseph Naughton-Travers, Ed.M., Senior Associate, OPEN MINDS The 2014 OPEN MINDS Planning & Innovation Institute June 3, 2014 9:45am 11:00am I. Why Organizations Need An Externally- Focused, Resource-Based

More information

Changing the culture of any organization is well known to be a long process,

Changing the culture of any organization is well known to be a long process, Creative Nursing, Volume 18, Issue 4, 2012 Impact of Unit Practice Councils on Culture and Outcomes Susan Wessel, MS, MBA, RN, NEA-BC This article describes positive outcomes in culture, Hospital Consumer

More information

6 Critical Impact Factors of Health Reform on Revenue Cycle Management Pyramid Healthcare Solutions Thought Leadership Series

6 Critical Impact Factors of Health Reform on Revenue Cycle Management Pyramid Healthcare Solutions Thought Leadership Series 6 Critical Impact Factors of Health Reform on Revenue Cycle Management Pyramid Healthcare Solutions Thought Leadership Series The healthcare industry is undergoing significant change in the face of the

More information

Surviving M&A: Due Diligence, Risk Management, and Lessons Learned. Hala Y. Helm, JD, MBA, CPHRM, FASHRM

Surviving M&A: Due Diligence, Risk Management, and Lessons Learned. Hala Y. Helm, JD, MBA, CPHRM, FASHRM Surviving M&A: Due Diligence, Risk Management, and Lessons Learned Hala Y. Helm, JD, MBA, CPHRM, FASHRM The US spends more on healthcare than other industrialized countries Healthcare spending has grown

More information

9/06 10/07 Offerings: 11/28/06 12/1/06, 4/17/07 4/20/07

9/06 10/07 Offerings: 11/28/06 12/1/06, 4/17/07 4/20/07 14.14 Submit a report that details leadership development programs that have been offered or have been engaged in on topics such as delegation, the change process, and conflict management during the twelve

More information

COMMUNICATION KNOWLEDGE LEADERSHIP PROFESSIONALISM BUSINESS SKILLS. Nurse Executive Competencies: System CNE

COMMUNICATION KNOWLEDGE LEADERSHIP PROFESSIONALISM BUSINESS SKILLS. Nurse Executive Competencies: System CNE COMMUNICATION KNOWLEDGE LEADERSHIP PROFESSIONALISM BUSINESS SKILLS Nurse Executive Competencies: System CNE OVERVIEW The system CNO role is primarily accountable for systemwide leadership. This role has

More information

Partnering with Academic Partners to Enhance Student Experiences and Transitions into Practice

Partnering with Academic Partners to Enhance Student Experiences and Transitions into Practice Partnering with Academic Partners to Enhance Student Experiences and Transitions into Practice Holly Lorenz, RN, MSN Sandra Rader, DNP, MSA, RN, NEA-BC Melanie Shatzer, DNP, RN Pittsburgh, PA UPMC Objectives

More information

Case Study: Factors in Defining the Nurse Informatics Specialist Role

Case Study: Factors in Defining the Nurse Informatics Specialist Role Case Study: Factors in Defining the Nurse Informatics Specialist Role Margaret (Mimi) Hassett, MS, RN, FHIMSS A B S T R A C T Healthcare organizations, consultant groups, vendor companies, and academic

More information

Call for Presentations 2016. PHRMA Business Management & Strategy Conference May 25, 2016

Call for Presentations 2016. PHRMA Business Management & Strategy Conference May 25, 2016 Call for Presentations 2016 PHRMA Business Management & Strategy Conference May 25, 2016 Instructions for Submitting a Presentation Proposal Complete and return the Call for Presentations form with all

More information

PPS Initiative Changing the Way We Work*

PPS Initiative Changing the Way We Work* PPS Initiative Changing the Way We Work* Anthony Tony Lo Project Director Personnel Payroll Initiative Office of the President November 2011 * Includes Information developed by Aon Hewitt Project Consultant

More information

WHITE PAPER APRIL 2012. Leading an Implementation Campaign to Address the Convergence of Healthcare Reform Initiatives

WHITE PAPER APRIL 2012. Leading an Implementation Campaign to Address the Convergence of Healthcare Reform Initiatives WHITE PAPER APRIL 2012 Leading an Implementation Campaign to Address the Convergence of Healthcare Reform Initiatives New healthcare reforms have created an unprecedented impact on hospital systems operations.

More information

6 Critical Impact Factors of Health Reform on Revenue Cycle Management

6 Critical Impact Factors of Health Reform on Revenue Cycle Management 6 Critical Impact Factors of Health Reform on Revenue Cycle Management Pyramid Healthcare Solutions Thought Leadership Series The healthcare industry is undergoing significant change in the face of the

More information

Nursing Informatics 101

Nursing Informatics 101 Nursing Informatics 101 Nursing Informatics 101 Contributors Christel Anderson, MA Director, Clinical Informatics HIMSS Melissa F. Barthold, DNP, RN-BC,CPHIMS, FHIMSS Senior Clinical Solutions Strategist

More information

Integration of Emerging Healthcare Delivery Systems in South LA CONVENING MEETING THE CALIFORNIA ENDOWMENT JULY 14, 2011

Integration of Emerging Healthcare Delivery Systems in South LA CONVENING MEETING THE CALIFORNIA ENDOWMENT JULY 14, 2011 Integration of Emerging Healthcare Delivery Systems in South LA CONVENING MEETING THE CALIFORNIA ENDOWMENT JULY 14, 2011 Key Takeaways 1. Four current and emerging Accountable Care Organizations (ACOs)

More information

Potential Alliance Between Frederick Regional Health System Meritus Health Western Maryland Health System

Potential Alliance Between Frederick Regional Health System Meritus Health Western Maryland Health System Potential Alliance Between Frederick Regional Health System Meritus Health Western Maryland Health System Nancy D. Adams Chief Operating Officer /Chief Nurse Executive Western Maryland Health System Objective

More information

Leadership Coaching: A Case of the Chief Executive Diane Brennan Abstract About the Author Introduction About the Client

Leadership Coaching: A Case of the Chief Executive Diane Brennan Abstract About the Author Introduction About the Client Leadership Coaching: A Case of the Chief Executive Published in the National HRD Network Journal April 2010 Issue Based on case study by Diane Brennan, Leadership Coaching: The Imact on the Organization

More information

Transforming Executive Incentive Compensation

Transforming Executive Incentive Compensation Transforming Executive Incentive Compensation by Jose A. Pagoaga Issue 04 Winter 2014 Managing Editor Mary K. Totten Content Director, AHA Center for Healthcare Governance Editor Barry S. Bader President,

More information

Beyond risk identification Evolving provider ERM programs

Beyond risk identification Evolving provider ERM programs Beyond risk identification Evolving provider ERM programs March 2016 At a glance PwC conducted research to assess the state of enterprise risk management (ERM) within healthcare providers and found many

More information

SRA 2011 Health System CIO Survey Report Trends, Advice and Salaries

SRA 2011 Health System CIO Survey Report Trends, Advice and Salaries SRA 2011 Health System CIO Survey Report Trends, Advice and Salaries Bonnie Siegel, FHIMSS Partner Sanford Rose Associates Healthcare IT and Services Practice 843-579-3077 x 601 bsiegel@sanfordrose.com,

More information

SANDY STAMES, RN, BSN, MBA, RAC - CT

SANDY STAMES, RN, BSN, MBA, RAC - CT ALC HEALTHCARE NETWORK, INC. 818.980.4322 CAREER SUMMARY Nursing and business executive with over 25 years experience in healthcare operations and management. Provides executive leadership and consulting

More information

CGEAN Position Statement on the Educational Preparation of Nurse Executives and Nurse Managers*

CGEAN Position Statement on the Educational Preparation of Nurse Executives and Nurse Managers* CGEAN Position Statement on the Educational Preparation of Nurse Executives and Nurse Managers* Background The Council on Graduate Education for Administration in Nursing (CGEAN) is focused on advancing

More information

What Keeps You Up at Night?

What Keeps You Up at Night? What Keeps You Up at Night? A Series on Liability and Compliance Issues Addressing Enterprise Risk After the Affordable Care Act 37 Offices in 18 Countries Today s Host Peter A. Pavarini Squire Sanders

More information

Nursing Leadership, Nursing Education, and Patient Outcomes

Nursing Leadership, Nursing Education, and Patient Outcomes Nursing Leadership, Nursing Education, and Patient Outcomes Linda H. Aiken www.nursing.upenn.edu/chopr IOM Report: Future of Nursing IOM Report legitimizes many of nursing s long standing action priorities.

More information

Domains. Components/Domains a meaningful set of related concepts or indicators

Domains. Components/Domains a meaningful set of related concepts or indicators Quest for Nursing Excellence Magnet Journey Quest for Nursing Excellence Quest for Nursing Excellence Diane Hanley, MS, RN-BC, EJD Director, Nursing Education, Quality and Professional Practice St. A s

More information

WAYS TO PREPARE FOR YOUR EXAMINATION

WAYS TO PREPARE FOR YOUR EXAMINATION 3 WAYS TO PREPARE FOR YOUR EXAMINATION jcrinc.com 877.223.6866 Resources to help you earn your Certified Joint Commission ProfessionalTM credential GET READY! Choose a seminar, a workbook, or online modules

More information

Nursing Excellence Powered by Partnership and Innovation Presentation ID: L10. The Journey August 2010 to Present

Nursing Excellence Powered by Partnership and Innovation Presentation ID: L10. The Journey August 2010 to Present Nursing Excellence Powered by Partnership and Innovation Presentation ID: L10 The Journey August 2010 to Present Marion E. Broome, PhD, RN, FAAN Dean & Distinguished Professor Associate Vice President

More information

Viewpoints from Leading Healthcare Chief Information Officers

Viewpoints from Leading Healthcare Chief Information Officers Viewpoints from Leading Healthcare Chief Information Officers Facts, Priorities, Salaries and Advice to Future CIOs April 2009 4 CityPlace Drive Suite 300 Saint Louis, Missouri 63141 800-209-8143 Fax 314-726-0026

More information

Workforce Diversity: The Fresh Face of Employment in Canada

Workforce Diversity: The Fresh Face of Employment in Canada Workforce Diversity: The Fresh Face of Employment in Canada Workforce diversity and you Why a diverse workforce is important Canadian employers are making significant strides in inclusive hiring and improving

More information

Enterprise contact center A strategic opportunity for health care providers

Enterprise contact center A strategic opportunity for health care providers Enterprise contact center A strategic opportunity for health care providers What s at stake? A new customer interaction model can lead to an increase in revenue and market share for health care providers

More information

7 Steps to Healthcare Strategic Planning

7 Steps to Healthcare Strategic Planning WHITE PAPER 7 Steps to Healthcare Strategic Planning Rob Drewniak Director, Strategic & Advisory Services Hayes Management Consulting Hayes WHITE PAPER: Healthcare Strategic Planning In healthcare today,

More information

Special report Healthcare

Special report Healthcare Special report Healthcare Customer-Centric Healthcare: Best Practices for CEOs and CMOs Leaders must rethink their delivery models to ensure a high level of customer service, while optimizing costs. For

More information