NO ELECTRONIC OFFERS OR PROPOSALS WILL BE ACCEPTED.

Transcription

1 April 21, 2015 Dear Prospective Offeror: Subject: Request for Quotation Number SCA52515Q0006 The U.S. Embassy Ottawa invites you to submit a proposal for Telephone Answering Services for U.S. Consulate General Calgary located at 1000, 615 Macleod Trail SE, Calgary, Alberta, T2G 4T8. If you would like to submit a proposal, follow the instructions in Section 3 of the solicitation and complete the required portions of the attached document as follows: 1) Standard Form (SF) 1449, Cover Sheet, page 1 2) Section 3, Pricing, pages 4-7 3) Section 5, Offeror Representations and Certifications, pages ) Additional information required under Section 3, pages Proposals must be submitted in a sealed envelope marked "Proposal Enclosed SCA52515Q0006" on or before 4:00 P.M. MST on May 15, No proposal will be accepted after this time. Proposals can be submitted via courier to: U.S. Consulate General 1000, 615 Macleod Trail SE Calgary, AB, T2G 4T8 Attention: Robert Ursell NO ELECTRONIC OFFERS OR PROPOSALS WILL BE ACCEPTED. The U.S. Government intends to award a contract to the responsible company submitting an acceptable offer at the lowest price. We intend to award a contract based on initial proposals, without holding discussions, although we may hold discussions with companies in the competitive range if there is a need to do so. For this procurement action, prospective offerors must be registered within the Central Contractor Registration (CCR) which is now under System for Award Management (SAM). Refer to the following link for details on the registration process: Questions regarding this solicitation should be submitted to James Stover and Alma Andico at the following addresses StoverJP@state.gov and AndicoA@state.gov or by fax to Attention: Alma Andico. Sincerely, /signed James Stover Contracting Officer U.S. Embassy Canada

2 SOLICITATION/CONTRACT/ORDER FOR COMMERCIAL ITEMS 1. REQUISITION NUMBER OFFEROR TO COMPLETE BLOCKS 12, 17, 23, 24, & 30 PR CONTRACT NO. 3. AWARD/EFFECTIVE 4. ORDER NUMBER 5. SOLICITATION NUMBER DATE SCA52515Q0006 PAGE 1 OF SOLICITATION ISSUE DATE April 21, FOR SOLICITATION INFORMATION CALL a. NAME James Stover/Alma Andico/Robert Ursell 9. ISSUED BY CODE 10. THIS ACQUISITION IS U.S. Embassy Ottawa UNRESTRICTED SET ASIDE: % FOR General Services Office SMALL BUSINESS P.O. Box 866, Station B Ottawa, ON K1P 5T1 b. TELEPHONE NUMBER(No collect calls) HUBZONE SMALL BUSINESS SMALL BUSINESS 8. OFFER DUE DATE/ LOCAL TIME May 15, 2015 NLT 4:00 P.M. EMERGING SMALL BUSINESS SERVICE-DISABLED VETERAN OWNED 8(A) NAICS: SIZE STD: 11. DELIVERY FOR FOB 12. DISCOUNT TERMS DESTINATION UNLESS BLOCK IS MARKED SEE SCHEDULE 13a. THIS CONTRACT IS A RATED ORDER UNDER DPAS (15 CFR 700) 13b. RATING 14. METHOD OF SOLICITATION RFQ IFB RFP 15. DELIVER TO: Code 16. Administered by: Block a. CONTRACTOR/OFFEROR CODE FACILITY CODE 18a. PAYMENT WILL BE MADE BY Charleston Financial Center 17b CHECK IF REMITTANCE IS DIFFERENT AND PUT SUCH ADDRESS IN OFFER 19. ITEM NO. 20. SCHEDULE OF SUPPLIES/SERVICES 18b. SUBMIT INVOICES TO ADDRESS SHOWN IN BLOCK 18a UNLESS BLOCK BELOW IS CHECKED SEE ADDENDUM 21. QUANTITY 22. UNIT 23. UNIT PRICE 24. AMOUNT See Section 1, The Schedule (Use Reverse and/or Attach Additional Sheets as Necessary) 25. ACCOUNTING AND APPROPRIATION DATA 26. TOTAL AWARD AMOUNT (For Govt. Use Only) 27a.SOLICITATION INCORPORATES BY REFERENCE FAR , FAR AND ARE ATTACHED. ADDENDA ARE ARE NOT ATTACHED. 27b.CONTRACT/PURCHASE ORDER INCORPORATES BY REFERENCE FAR FAR IS ATTACHED. ADDENDA ARE ARE NOT ATTACHED. 28. CONTRACTOR IS REQUIRED TO SIGN THIS DOCUMENT AND RETURN COPIES TO ISSUING OFFICE. CONTRACTOR AGREES TO FURNISH AND DELIVER ALL ITEMS SET FORTH OR OTHERWISE IDENTIFIED ABOVE AND ON ANY ADDITIONAL SHEETS SUBJECT TO THE TERMS AND CONDITIONS SPECIFIED HEREIN. 29. AWARD OF CONTRACT: REF. OFFER DATED. YOUR OFFER ON SOLICITATION (BLOCK 5), INCLUDING ANY ADDITIONS OR CHANGES WHICH ARE SET FORTH HEREIN, IS ACCEPTED AS TO ITEMS: 30a. SIGNATURE OF OFFEROR/CONTRACTOR 31a. UNITED STATES OF AMERICA (SIGNATURE OF CONTRACTING OFFICER) 30b. NAME AND TITLE OF SIGNER (TYPE OR PRINT) 30c. DATE SIGNED 31b. NAME OF CONTRACTING OFFICER (Type or Print) 31c. DATE SIGNED AUTHORIZED FOR LOCAL REPRODUCTION STANDARD FORM 1449 (REV3/2005) PREVIOUS EDITION IS NOT USABLE Computer Generated Prescribed by GSA - FAR (48 CFR)

3 19. ITEM NO. 20. SCHEDULE OF SUPPLIES/SERVICES 21. QUANTITY 22. UNIT 23. UNIT PRICE 24. AMOUNT 32a. QUANTITY IN COLUMN 21 HAS BEEN RECEIVED INSPECTED ACCEPTED, AND CONFORMS TO THE CONTRACT, EXCEPT AS NOTED: 32b. SIGNATURE OF AUTHORIZED GOVERNMENT REPRESENTATIVE 32c. DATE 32d. PRINTED NAME AND TITLE OF AUTHORIZED GOVERNMENT REPRESENTATIVE 32e. MAILING ADDRESS OF AUTHORIZED GOVERNMENT REPRESENTATIVE 32f. TELEPHONE NUMBER OF AUTHORIZED GOVERNMENT REPRESENTATIVE 32g. OF AUTHORIZED GOVERNMENT REPRESENTATIVE 33. SHIP NUMBER 34. VOUCHER NUMBER 35. AMOUNT VERIFIED CORRECT FOR 36. PAYMENT 37. CHECK NUMBER PARTIAL FINAL 38. S/R ACCOUNT NO. 39. S/R VOUCHER NO. 40. PAID BY COMPLETE FINAL PARTIAL 41.a. I CERTIFY THIS ACCOUNT IS CORRECT AND PROPER FOR PAYMENT 41b. SIGNATURE AND TITLE OF CERTIFYING OFFICER 41C. DATE 42a. RECEIVED BY (PRINT) 42b. RECEIVED AT (Location) 42c. DATE REC D (YY/MM/DD) 42d. TOTAL CONTAINERS STANDARD FORM 1449 (REV. 3/2005) BACK

4 TABLE OF CONTENTS Section 1 - The Schedule SF 1449 cover sheet Continuation To SF-1449, RFQ Number SCA52515Q0006, Prices, Block 23 Continuation To SF-1449, RFQ Number SCA52515Q0006, Schedule Of Supplies/Services, Block 20 Description/Specifications/Work Statement Section 2 - Contract Clauses Contract Clauses Addendum to Contract Clauses - FAR and DOSAR Clauses not Prescribed in Part 12 Section 3 - Solicitation Provisions Solicitation Provisions Addendum to Solicitation Provisions - FAR and DOSAR Provisions not Prescribed in Part 12 Section 4 - Evaluation Factors Evaluation Factors Addendum to Evaluation Factors - FAR and DOSAR Provisions not Prescribed in Part 12 Section 5 - Representations and Certifications Representations and Certifications Addendum to Offeror Representations and Certifications - FAR and DOSAR Provisions not Prescribed in Part 12

5 SECTION 1 - THE SCHEDULE CONTINUATION TO SF-1449 RFQ NUMBER SCA52515Q0006 PRICES, BLOCK SCOPE OF CONTRACT The purpose of this firm-fixed price contract is for the contractor to provide telephone answering services 24 hours a day, 7 days a week (24/7) call centre to U.S. Consulate General Calgary located at 1000, 615 Macleod Trail SE, Calgary, Alberta, T2G 4T8, in accordance with description/specifications/work statement described under Section 1. The Government shall pay the contractor on a monthly basis for standard services that have been satisfactorily performed. Temporary Additional Services are defined as the usage over the basic 1,200 minute plan. The contractor shall provide these services in addition to the scheduled services specified in this contract. The Contracting Officer shall order these services on an as needed basis. The prices listed below shall include all labor, materials, overhead, profit, transportation and administration necessary to perform the required services. All prices shall be in Canadian dollars. 2. PERIOD OF PERFORMANCE The contract will be for a one-year period from the date indicated in the contract award, with four (4) oneyear options. 3. PRICING 3.1 VALUE ADDED TAX The Contractor shall include VAT or applicable tax as separate charge on the Invoice and as a separate line item in Section BASE YEAR (starting on the date indicated in the notice of award and continuing for a period of 12 months) A. Firm-Fixed Price for Standard Services Description Quantity Monthly Price Total Annual Price 1200 Minute Plan to include: 12 $ $ -Local or Toll Free Line -Long Distance -Pager or Text Message Dispatch Page 4 of 34

6 - Features -Canadian and American Statutory Holiday Coverage -Voice Logger -Patching B. Firm-Fixed Price for Temporary Additional Services Estimated Total Not To Description Quantity Price Per Minute Exceed (NTE) Usage (over 1200 included minutes) 10,000 $ $ C. Base Year Total for All Services (Total = items A+B) $ D. GST $ E. Base Year Total for All Services including taxes (Total = items C+D) $ 3.2 FIRST OPTION YEAR A. Firm-Fixed Price for Standard Services Description Quantity Monthly Price Total Annual Price 1200 Minute Plan to include: 12 $ $ -Local or Toll Free Line -Long Distance -Pager or Text Message Dispatch - Features - Canadian and American Statutory Holiday Coverage -Voice Logger -Patching B. Firm-Fixed Price for Temporary Additional Services Estimated Total Not To Description Quantity Price Per Minute Exceed (NTE) Usage (over 1200 included minutes) 10,000 $ $ C. First Option Year Total for All Services (Total = items A+B) $ D. GST $ Page 5 of 34

7 E. First Option Year Total for All Services including taxes including taxes (Total = items C+D) $ 3.4 SECOND OPTION YEAR A. Firm-Fixed Price for Standard Services Description Quantity Monthly Price Total Annual Price 1200 Minute Plan to include: 12 $ $ -Local or Toll Free Line -Long Distance -Pager or Text Message Dispatch - Features - Canadian and American Statutory Holiday Coverage -Voice Logger -Patching B. Firm-Fixed Price for Temporary Additional Services Estimated Total Not To Description Quantity Price Per Minute Exceed (NTE) Usage (over 1200 included minutes) 10,000 $ $ C. Second Option Year Total for All Services (Total = items A+B) $ D. GST $ E. Second Option Year Total for All Services including taxes including taxes (Total = items C+D) $ 3.5 THIRD OPTION YEAR A. Firm-Fixed Price for Standard Services Description Quantity Monthly Price Total Annual Price 1200 Minute Plan to include: 12 $ $ -Local or Toll Free Line -Long Distance -Pager or Text Message Dispatch - Features - Canadian and American Statutory Holiday Coverage Page 6 of 34

8 -Voice Logger -Patching B. Firm-Fixed Price for Temporary Additional Services Estimated Total Not To Description Quantity Price Per Minute Exceed (NTE) Usage (over 1200 included minutes) 10,000 $ $ C. Third Option Year Total for All Services (Total = items A+B) $ D. GST $ E. Third Option Year Total for All Services including taxes including taxes (Total = items C+D) $ 3.6 GRAND TOTAL PRICE FOR BASE YEAR PLUS 4 OPTION YEARS Base Year -- First Option Year -- Second Option Year -- Third Option Year -- Grand Total -- $ $ $ $ $ 3.8 Minimum and Maximum Amounts During each contract period, the Government shall place orders totaling a minimum of 1 minute. This reflects the contract minimum for this period of performance. The amount of all orders shall not exceed 10,000 minutes. This reflects the contract maximum for each period of performance. Page 7 of 34

9 CONTINUATION TO SF-1449 RFQ NUMBER SCA52515Q0006 SCHEDULE OF SUPPLIES/SERVICES, BLOCK 20 DESCRIPTION/SPECIFICATIONS/WORK STATEMENT 1. PERFORMANCE WORK STATEMENT 1.1 The contractor shall provide telephone answering services to cover all Emergency Calls during business hours (Monday to Friday, ) and during out of duty hours (after hours, on weekends, and during Canadian and U.S. holidays), or otherwise when the Consulate telephone system transfers calls to the Contractor s Call Centre to vet calls that need to be addressed by Consulate s Duty Personnel. 1.2 All enquiries shall be made through the Contracting Officer s Representative (COR). The COR will provide the Contractor, annually, with a list of recognized U.S. and Canadian holidays during which the U.S. Consulate in Calgary will be closed. 1.3 The contractor shall provide equipment and personnel to vet all calls transferred to the Contractor s Call Centre. 1.4 The contractor shall submit an Instruction Report on how the Contractor s Call Centre operators have vetted incoming calls to verify if the call is warranted to be transferred to the Consulate s Daytime Duty Phone or After-hours Duty Officer (i.e., did the transfers follow the protocol identified in paragraph 2 below). 2. WORK DESCRIPTION 2.1 The contractor operators shall vet incoming calls transferred to the Contractor s call centre. If a call is deemed to be an appropriate Emergency Call, it will be transferred to the Consulate s Daytime Duty Phone or After-hours Duty Officer as specified in the Client Report. 2.2 Examples of appropriate Emergency Calls are as follows: Calls from anyone credibly identifying themselves as a representative of the U.S. Department of State, U.S. Embassy or U.S. Consulate overseas, U.S. Federal agency or U.S. Congressional office requesting assistance; Calls from U.S. citizens reporting lost or stolen passport or other travel documents and who need to travel to or through the United States to see a seriously injured or ill family member or for a funeral; Calls from RCMP or Calgary City Police; Calls concerning the arrest, death, injury, disappearance or abduction of a U.S. citizen; Calls concerning destitute or disturbed U.S. citizen; Calls conveying threats to U.S. Consulate staff or U.S. citizens. Page 8 of 34

10 2.3 The contractor shall perform the following procedures for Emergency Calls: a) Take full message (full name, telephone number and nature of the call) and keep caller on the line. b) If the call comes during Consulate business hours (Monday to Friday excluding U.S. and Canadian holidays), dial the Consulates Daytime Duty Phone at ; patch caller; if no answer, Contractor s Call Centre leaves full message on voice mail to the Consulate s Duty Officer. c) If the call comes after Consulate business hours, dial the Consulates After-hours Duty Officer ; patch caller; if no answer, Contractor s Call Centre leaves full message on voice mail to the Consulate s Duty Officer. d) Go back to caller and let them know the message has been passed to the Consulate s Duty Officer and they should receive a call back. e) Send an with full message details to the Duty Officer to both CalgaryDutyOfficer@state.gov and Calgary_ACS@state.gov. 2.4 All other calls that are not identified under Section 2.2 above are considered Non-Emergency Calls. The contractor shall perform the following procedures for Non-Emergency Calls. a) Do not take General Information Message. b) Refer the caller to Consular website at 3. QUALITY ASSURANCE AND SURVEILLANCE PLAN (QASP) This plan provides an effective method to promote satisfactory contractor performance. The QASP provides a method for the Contracting Officer's Representative (COR) to monitor Contractor performance, advise the Contractor of unsatisfactory performance, and notify the Contracting Officer of continued unsatisfactory performance. The Contractor, not the Government, is responsible for management and quality control to meet the terms of the contract. The role of the Government is to monitor quality to ensure that contract standards are achieved. Performance Objective Services. Performs all telephone answering services set forth in the scope of work. Scope of Work Paragraphs Section 1 & 2. Performance Threshold All required services are performed and no more than one (1) customer complaint from the Consulate s Duty Officer is received per month. 1. SURVEILLANCE. The COR will receive and document all complaints from Government personnel regarding the services provided. If appropriate, the COR will send the complaints to the Contractor for corrective action. Page 9 of 34

11 2. STANDARD. The performance standard is that the Government receives no more than one (1) customer complaint per month. The COR shall notify the Contracting Officer of the complaints so that the Contracting Officer may take appropriate action to enforce the inspection clause (FAR , Contract Terms and Conditions-Commercial Items (May 2001), if any of the services exceed the standard. 3. PROCEDURES. (a) If any Government personnel observe unacceptable services, either incomplete work or required services not being performed they should immediately contact the COR. (b) The COR will complete appropriate documentation to record the complaint. (c) If the COR determines the complaint is invalid, the COR will advise the complainant. The COR will retain the annotated copy of the written complaint for his/her files. (d) If the COR determines the complaint is valid, the COR will inform the Contractor and give the Contractor additional time to correct the defect, if additional time is available. The COR shall determine how much time is reasonable. (e) The COR shall, as a minimum, orally notify the Contractor of any valid complaints. (f) If the Contractor disagrees with the complaint after investigation of the site and challenges the validity of the complaint, the Contractor will notify the COR. The COR will review the matter to determine the validity of the complaint. (g) The COR will consider complaints as resolved unless notified otherwise by the complainant. (h) Repeat customer complaints are not permitted for any services. If a repeat customer complaint is received for the same deficiency during the service period, the COR will contact the Contracting Officer for appropriate action under the Inspection clause. 3. INVOICING a) The Contractor shall submit monthly invoices to the COR at the address shown in paragraph 3(c) below. A proper invoice must include the following information: Contractor's name and bank account information for payments by wire transfers Invoice Date Contract number A summary showing a listing of each line with total monthly price in local currency for that line. A detailed list of all calls made for each line Prompt payment discount, if any Name, title, phone number, and address of person to contact in case of defective invoice Page 10 of 34

12 b) If an invoice does not contain the above information, the Government reserves the right to reject the invoice as improper and return it to the Contractor within 7 calendars days. The Contractor must then submit a proper invoice. c) The Contractor shall submit all original invoices to the following address: U.S. Consulate General 1000, 615 Macleod Trail SE, Calgary, Alberta, T2G 4T8 d) Payment shall be made in local currency by Electronic Funds Transfer (EFT) within 30 days after receipt of the proper invoice. 4. PERMITS Without additional cost to the Government, the Contractor shall obtain all permits, licenses, and appointments required for the work under this contract. The contractor shall obtain these permits, licenses, and appointments in compliance with applicable Canadian laws. 5. GOVERNMENT FURNISHED PROPERTY The Contractor shall furnish all telephone equipment and lines necessary to fulfill the contract requirements. The Government will not furnish any property to the Contractor under this contract. Page 11 of 34

13 SECTION 2 - CONTRACT CLAUSES FAR , CONTRACT TERMS AND CONDITIONS COMMERICAL ITEMS (MAY 2014), is incorporated by reference. (See SF-1449, block 27a) CONTRACT TERMS AND CONDITIONS REQUIRED TO IMPLEMENT STATUTES OR EXECUTIVE ORDERS- COMMERCIAL ITEMS (OCT 2014) (a) The Contractor shall comply with the following Federal Acquisition Regulation (FAR) clauses, which are incorporated in this contract by reference, to implement provisions of law or Executive orders applicable to acquisitions of commercial items: (1) , Combating Trafficking in Persons (Feb 2009) (22 U.S.C. 7104(g)). Alternate I (Aug 2007) of (22 U.S.C. 7104(g)). (2) , Protest After Award (Aug 1996) (31 U.S.C. 3553). (3) , Applicable Law for Breach of Contract Claim (Oct 2004)"(Public Laws and (19 U.S.C note)). (b) The Contractor shall comply with the FAR clauses in this paragraph (b) that the Contracting Officer has indicated as being incorporated in this contract by reference to implement provisions of law or Executive orders applicable to acquisitions of commercial items: [Contracting Officer check as appropriate.] (1) , Restrictions on Subcontractor Sales to the Government (Sept 2006), with Alternate I (Oct 1995) (41 U.S.C and 10 U.S.C. 2402). (2) , Contractor Code of Business Ethics and Conduct (Apr 2010) (41 U.S.C. 3509)). (3) , Whistleblower Protections under the American Recovery and Reinvestment Act of 2009 (June 2010) (Section 1553 of Pub. L ). (Applies to contracts funded by the American Recovery and Reinvestment Act of 2009.) X (4) , Reporting Executive Compensation and First-Tier Subcontract Awards (Jul 2013) (Pub. L ) (31 U.S.C note). (5) [Reserved]. (6) , Service Contract Reporting Requirements (Jan 2014) (Pub. L , section 743 of Div. C). (7) , Service Contract Reporting Requirements for Indefinite-Delivery Contracts (Jan 2014) (Pub. L , section 743 of Div. C). (8) , Protecting the Government s Interest When Subcontracting with Contractors Debarred, Suspended, or Proposed for Debarment. (Aug 2013) (31 U.S.C note). (9) , Updates of Publicly Available Information Regarding Responsibility Matters (Jul 2013) (41 U.S.C. 2313). (10) , Prohibition on Contracting with Inverted Domestic Corporations (May 2012) (section 738 of Division C of Pub. L , section 740 of Division C of Pub. L , section 743 of Division D of Pub. L , and section 745 of Division D of Pub. L ). (11)(i) , Notice of HUBZone Set-Aside or Sole-Source Award (Nov 2011) (15 U.S.C. 657a). (ii) Alternate I (Nov 2011) of (12)(i) , Notice of Price Evaluation Preference for HUBZone Small Business Concerns (Oct 2014) (if the offeror elects to waive the preference, it shall so indicate in its offer) (15 U.S.C. 657a). (ii) Alternate I (Jan 2011) of (13) [Reserved] (14)(i) , Notice of Total Small Business Set-Aside (Nov 2011) (15 U.S.C. 644). (ii) Alternate I (Nov 2011). Page 12 of 34

14 (iii) Alternate II (Nov 2011). (15)(i) , Notice of Partial Small Business Set-Aside (June 2003) (15 U.S.C. 644). (ii) Alternate I (Oct 1995) of (iii) Alternate II (Mar 2004) of (16) , Utilization of Small Business Concerns (Oct 2014) (15 U.S.C. 637(d)(2) and (3)). (17)(i) , Small Business Subcontracting Plan (Oct 2014) (15 U.S.C. 637(d)(4)). (ii) Alternate I (Oct 2001) of (iii) Alternate II (Oct 2001) of (iv) Alternate III (Oct 2014) of (18) , Notice of Set-Aside of Orders (Nov 2011)(15 U.S.C. 644(r)). (19) , Limitations on Subcontracting (Nov 2011) (15 U.S.C. 637(a)(14)). (20) , Liquidated Damages Subcontracting Plan (Jan 1999) (15 U.S.C. 637(d)(4)(F)(i)). (21) , Notice of Service-Disabled Veteran-Owned Small Business Set-Aside (Nov 2011) (15 U.S.C. 657 f). (22) , Post Award Small Business Program Rerepresentation (Jul 2013) (15 U.S.C. 632(a)(2)). (23) , Notice of Set-Aside for Economically Disadvantaged Women-Owned Small Business (EDWOSB) Concerns (Jul 2013) (15 U.S.C. 637(m)). (24) , Notice of Set-Aside for Women-Owned Small Business (WOSB) Concerns Eligible Under the WOSB Program (Jul 2013) (15 U.S.C. 637(m)). (25) , Convict Labor (June 2003) (E.O ). (26) , Child Labor Cooperation with Authorities and Remedies (Jan 2014) (E.O ). (27) , Prohibition of Segregated Facilities (Feb 1999). (28) , Equal Opportunity (Mar 2007) (E.O ). (29) , Equal Opportunity for Veterans (Jul 2014)(38 U.S.C. 4212). (30) , Equal Opportunity for Workers with Disabilities (Jul 2014) (29 U.S.C. 793). (31) , Employment Reports on Veterans (Jul 2014) (38 U.S.C. 4212). (32) , Notification of Employee Rights Under the National Labor Relations Act (Dec 2010) (E.O ). (33) , Employment Eligibility Verification (Aug 2013). (Executive Order 12989). (Not applicable to the acquisition of commercially available off-the-shelf items or certain other types of commercial items as prescribed in ) (34)(i) , Estimate of Percentage of Recovered Material Content for EPA Designated Items (May 2008) (42 U.S.C. 6962(c)(3)(A)(ii)). (Not applicable to the acquisition of commercially available off-the-shelf items.) (ii) Alternate I (May 2008) of (42 U.S.C. 6962(i)(2)(C)). (Not applicable to the acquisition of commercially available off-the-shelf items.) (35)(i) , Acquisition of EPEAT -Registered Imaging Equipment (Jun 2014) (E.O and 13514). (ii) Alternate I (Jun 2014) of (36)(i) , Acquisition of EPEAT -Registered Televisions (E.O and 13514). (ii) Alternate I (Jun 2014) of (37) , Energy Efficiency in Energy-Consuming Products (Dec 2007) (42 U.S.C. 8259b). (38)(i) , Acquisition of EPEAT -Registered Personal Computer Products (Jun 2014) (E.O and 13514). (ii) Alternate I (Jun 2014) of X (39) , Encouraging Contractor Policies to Ban Text Messaging While Driving (Aug 2011) (E.O ). (40) , Buy American Supplies (May 2014) (41 U.S.C. chapter 83). (41)(i) , Buy American Free Trade Agreements Israeli Trade Act (May 2014) (41 U.S.C. Page 13 of 34

15 chapter 83, 19 U.S.C note, 19 U.S.C note, 19 U.S.C note, 19 U.S.C note, Pub. L , , , , , , , , , , , and (ii) Alternate I (May 2014) of (iii) Alternate II (May 2014) of (iv) Alternate III (May 2014) of (42) , Trade Agreements (Nov 2013) (19 U.S.C. 2501, et seq., 19 U.S.C note). X (43) , Restrictions on Certain Foreign Purchases (June 2008) (E.O. s, proclamations, and statutes administered by the Office of Foreign Assets Control of the Department of the Treasury). (44) , Contractors Performing Private Security Functions Outside the United States (Jul 2013) (Section 862, as amended, of the National Defense Authorization Act for Fiscal Year 2008; 10 U.S.C Note). (45) , Notice of Disaster or Emergency Area Set-Aside (Nov 2007) (42 U.S.C. 5150). (46) , Restrictions on Subcontracting Outside Disaster or Emergency Area (Nov 2007) (42 U.S.C. 5150). X (47) , Terms for Financing of Purchases of Commercial Items (Feb 2002) (41 U.S.C. 4505, 10 U.S.C. 2307(f)). (48) , Installment Payments for Commercial Items (Oct 1995) (41 U.S.C. 4505, 10 U.S.C. 2307(f)). X (49) , Payment by Electronic Funds Transfer System for Award Management (Jul 2013) (31 U.S.C. 3332). (50) , Payment by Electronic Funds Transfer Other than System for Award Management (Jul 2013) (31 U.S.C. 3332). (51) , Payment by Third Party (May 2014) (31 U.S.C. 3332). (52) , Privacy or Security Safeguards (Aug 1996) (5 U.S.C. 552a). (53)(i) , Preference for Privately Owned U.S.-Flag Commercial Vessels (Feb 2006) (46 U.S.C. Appx. 1241(b) and 10 U.S.C. 2631). (ii) Alternate I (Apr 2003) of (c) The Contractor shall comply with the FAR clauses in this paragraph (c), applicable to commercial services, that the Contracting Officer has indicated as being incorporated in this contract by reference to implement provisions of law or Executive orders applicable to acquisitions of commercial items: [Contracting Officer check as appropriate.] (1) , Service Contract Labor Standards (May 2014) (41 U.S.C. chapter 67). (2) , Statement of Equivalent Rates for Federal Hires (May 2014) (29 U.S.C. 206 and 41 U.S.C. chapter 67). (3) , Fair Labor Standards Act and Service Contract Labor Standards-Price Adjustment (Multiple Year and Option Contracts) (May 2014) (29 U.S.C. 206 and 41 U.S.C. chapter 67). (4) , Fair Labor Standards Act and Service Contract Labor Standards Price Adjustment (May 2014) (29 U.S.C. 206 and 41 U.S.C. chapter 67). (5) , Exemption from Application of the Service Contract Labor Standards to Contracts for Maintenance, Calibration, or Repair of Certain Equipment Requirements (May 2014) (41 U.S.C. chapter 67). (6) , Exemption from Application of the Service Contract Labor Standards to Contracts for Certain Services Requirements (May 2014) (41 U.S.C. chapter 67). (7) , Nondisplacement of Qualified Workers (May 2014) (E.O.13495). (8) , Promoting Excess Food Donation to Nonprofit Organizations (May 2014) (42 U.S.C. 1792). (9) , Accepting and Dispensing of $1 Coin (Sept 2008) (31 U.S.C. 5112(p)(1)). (d) Comptroller General Examination of Record. The Contractor shall comply with the provisions of this paragraph (d) if this contract was awarded using other than sealed bid, is in excess of the simplified acquisition threshold, and does not contain the clause at , Audit and Records Negotiation. Page 14 of 34

16 (1) The Comptroller General of the United States, or an authorized representative of the Comptroller General, shall have access to and right to examine any of the Contractor s directly pertinent records involving transactions related to this contract. (2) The Contractor shall make available at its offices at all reasonable times the records, materials, and other evidence for examination, audit, or reproduction, until 3 years after final payment under this contract or for any shorter period specified in FAR Subpart 4.7, Contractor Records Retention, of the other clauses of this contract. If this contract is completely or partially terminated, the records relating to the work terminated shall be made available for 3 years after any resulting final termination settlement. Records relating to appeals under the disputes clause or to litigation or the settlement of claims arising under or relating to this contract shall be made available until such appeals, litigation, or claims are finally resolved. (3) As used in this clause, records include books, documents, accounting procedures and practices, and other data, regardless of type and regardless of form. This does not require the Contractor to create or maintain any record that the Contractor does not maintain in the ordinary course of business or pursuant to a provision of law. (e)(1) Notwithstanding the requirements of the clauses in paragraphs (a), (b), (c), and (d) of this clause, the Contractor is not required to flow down any FAR clause, other than those in this paragraph (e)(1) in a subcontract for commercial items. Unless otherwise indicated below, the extent of the flow down shall be as required by the clause (i) , Contractor Code of Business Ethics and Conduct (Apr 2010) (41 U.S.C. 3509). (ii) , Utilization of Small Business Concerns (Oct 2014) (15 U.S.C. 637(d)(2) and (3)), in all subcontracts that offer further subcontracting opportunities. If the subcontract (except subcontracts to small business concerns) exceeds $650,000 ($1.5 million for construction of any public facility), the subcontractor must include in lower tier subcontracts that offer subcontracting opportunities. (iii) , Nondisplacement of Qualified Workers (May 2014) (E.O ). Flow down required in accordance with paragraph (l) of FAR clause (iv) , Equal Opportunity (Mar 2007) (E.O ). (v) , Equal Opportunity for Veterans (Jul 2014) (38 U.S.C. 4212). (vi) , Equal Opportunity for Workers with Disabilities (Jul 2014) (29 U.S.C. 793). (vii) , Employment Reports on Veterans (Jul 2014) (38 U.S.C. 4212) (viii) , Notification of Employee Rights Under the National Labor Relations Act (Dec 2010) (E.O ). Flow down required in accordance with paragraph (f) of FAR clause (ix) , Service Contract Labor Standards (May 2014) (41 U.S.C. chapter 67). (x) , Combating Trafficking in Persons (Feb 2009) (22 U.S.C. 7104(g)). Alternate I (Aug 2007) of (22 U.S.C. 7104(g)). (xi) , Exemption from Application of the Service Contract Labor Standards to Contracts for Maintenance, Calibration, or Repair of Certain Equipment-Requirements (May 2014) (41 U.S.C. chapter 67). (xii) , Exemption from Application of the Service Contract Labor Standards to Contracts for Certain Services-Requirements (May 2014) (41 U.S.C. chapter 67). (xiii) , Employment Eligibility Verification (Aug 2013). (xiv) , Contractors Performing Private Security Functions Outside the United States (Jul 2013) (Section 862, as amended, of the National Defense Authorization Act for Fiscal Year 2008; 10 U.S.C Note). (xv) , Promoting Excess Food Donation to Nonprofit Organizations (May 2014) (42 U.S.C. 1792). Flow down required in accordance with paragraph (e) of FAR clause (xvi) , Preference for Privately Owned U.S.-Flag Commercial Vessels (Feb 2006) (46 U.S.C. Appx. 1241(b) and 10 U.S.C. 2631). Flow down required in accordance with paragraph (d) of FAR clause (2) While not required, the contractor may include in its subcontracts for commercial items a minimal number of additional clauses necessary to satisfy its contractual obligations. Page 15 of 34

17 (End of clause) ADDENDUM TO CONTRACT CLAUSES FAR AND DOSAR CLAUSES NOT PRESCRIBED IN PART CLAUSES INCORPORATED BY REFERENCE (FEB 1998) This contract incorporates one or more clauses by reference, with the same force and effect as if they were given in full text. Upon request, the Contracting Officer will make their full text available. Also, the full text of a clause may be accessed electronically at: or These addresses are subject to change. If the Federal Acquisition Regulation (FAR) is not available at the locations indicated above, use the Department of State Acquisition Website at to see the links to the FAR. You may also use an internet search engine (for example, Google, Yahoo, Excite) to obtain the latest location of the most current FAR. The following Federal Acquisition Regulation (FAR) clauses are incorporated by reference: CLAUSE TITLE AND DATE PERSONAL IDENTITY VERIFICATION OF CONTRACTOR PERSONNEL (JAN 2011) DATA UNIVERSAL NUMBERING SYSTEM NUMBER MAINTENANCE (DEC 2012) SYSTEM FOR AWARD MANAGEMENT MAINTENANCE (JULY 2013) INCONSISTENCY BETWEEN ENGLISH VERSION AND TRANSLATION OF CONTRACT (FEB 2000) WORKER S COMPENSATION AND WAR-HAZARD INSURANCE OVERSEAS (APR 1984) INSURANCE - WORK ON A GOVERNMENT INSTALLATION (JAN 1997) FOREIGN FIXED PRICE CONTRACTS (FEB 2013) UNENFORCEABILITY OF UNAUTHORIZED OBLIGATIONS (JUNE 2013) The following FAR clauses are provided in full text: ORDERING (OCT 1995) (a) Any supplies and services to be furnished under this contract shall be ordered by issuance of delivery orders or task orders by the individuals or activities designated in the Schedule. Such orders may be issued from date of award through base period or option periods if exercised. (b) All delivery orders or task orders are subject to the terms and conditions of this contract. In the event of conflict between a delivery order or task order and this contract, the contract shall control. (c) If mailed, a delivery order or task order is considered "issued" when the Government deposits the order in the mail. Orders may be issued orally, by facsimile, or by electronic commerce methods only if authorized in the Schedule. Page 16 of 34

18 ORDER LIMITATIONS. (OCT 1995) (a) Minimum order. When the Government requires supplies or services covered by this contract in an amount of less than 1 minute, the Government is not obligated to purchase, nor is the Contractor obligated to furnish, those supplies or services under the contract. (b) Maximum order. The Contractor is not obligated to honor- (1) Any order for a single item in excess of 1,000 minutes; (2) Any order for a combination of items in excess of 1,000 minutes; or (3) A series of orders from the same ordering office within 3 days that together call for quantities exceeding the limitation in subparagraph (1) or (2) above. (b) If this is a requirements contract (i.e., includes the Requirement clause at subsection of the Federal Acquisition Regulation (FAR)), the Government is not required to order a part of any one requirement from the Contractor if that requirement exceeds the maximum-order limitations in paragraph (b) above. (d) Notwithstanding paragraphs (b) and (c) above, the Contractor shall honor any order exceeding the maximum order limitations in paragraph (b), unless that order (or orders) is returned to the ordering office within 3 days after issuance, with written notice stating the Contractor's intent not to ship the item (or items) called for and the reasons. Upon receiving this notice, the Government may acquire the supplies or services from another source INDEFINITE QUANTITY (OCT 1995) (a) This is an indefinite-quantity contract for the supplies or services specified, and effective for the period stated, in the Schedule. The quantities of supplies and services specified in the Schedule are estimates only and are not purchased by this contract. (b) Delivery or performance shall be made only as authorized by orders issued in accordance with the Ordering clause. The Contractor shall furnish to the Government, when and if ordered, the supplies or services specified in the Schedule up to and including the quantity designated in the Schedule as the maximum. The Government shall order at least the quantity of supplies or services designated in the Schedule as the minimum. (c) Except for any limitations on quantities in the Order Limitations clause or in the Schedule, there is no limit on the number of orders that may be issued. The Government may issue orders requiring delivery to multiple destinations or performance at multiple locations. (d) Any order issued during the effective period of this contract and not completed within that period shall be completed by the Contractor within the time specified in the order. The contract shall govern the Contractor s and Government s rights and obligations with respect to that order to the same extent as if the order were completed during the contract s effective period; provided, that the Contractor shall not be required to make any deliveries under this contract after one year beyond the contract s effective period. Page 17 of 34

19 OPTION TO EXTEND SERVICES (NOV 1999) The Government may require continued performance of any services within the limits and at the rates specified in the contract. The option provision may be exercised more than once, but the total extension of performance hereunder shall not exceed 6 months. The Contracting Officer may exercise the option by written notice to the Contractor within the performance period of the contract OPTION TO EXTEND THE TERM OF THE CONTRACT (MAR 2000) (a) The Government may extend the term of this contract by written notice to the Contractor within the performance period of the contract or within 30 days after funds for the option year become available, whichever is later. (b) If the Government exercises this option, the extended contract shall be considered to include this option clause. (c) The total duration of this contract, including the exercise of any options under this clause, shall not exceed four (4) years AVAILABILITY OF FUNDS FOR THE NEXT FISCAL YEAR. (APR 1984) Funds are not presently available for performance under this contract beyond September 30 of the current calendar year. The Government's obligation for performance of this contract beyond that date is contingent upon the availability of appropriated funds from which payment for contract purposes can be made. No legal liability on the part of the Government for any payment may arise for performance under this contract beyond September 30 of the current calendar year, until funds are made available to the Contracting Officer for performance and until the Contractor receives notice of availability, to be confirmed in writing by the Contracting Officer. THE FOLLOWING DOSAR CLAUSES ARE PROVIDED IN FULL TEXT: CONTRACTOR IDENTIFICATION (JULY 2008) Contract performance may require contractor personnel to attend meetings with government personnel and the public, work within government offices, and/or utilize government . Contractor personnel must take the following actions to identify themselves as non-federal employees: 1) Use an signature block that shows name, the office being supported and company affiliation (e.g. John Smith, Office of Human Resources, ACME Corporation Support Contractor ); 2) Clearly identify themselves and their contractor affiliation in meetings; 3) Identify their contractor affiliation in Departmental and phone listings whenever contractor personnel are included in those listings; and Page 18 of 34

20 4) Contractor personnel may not utilize Department of State logos or indicia on business cards PAYMENT SCHEDULE AND INVOICE SUBMISSION (FIXED-PRICE) (AUG 1999) (a) General. The Government shall pay the contractor as full compensation for all work required, performed, and accepted under this contract the firm fixed-price stated in this contract. (b) Invoice Submission. The contractor shall submit invoice in an original copy to the following address: U.S. Consulate General, 1000, 615 Macleod Trail SE, Calgary, Alberta, T2G 4T8. To constitute a proper invoice, the invoice shall include all the items required by FAR (e). The contractor shall show applicable taxes as a separate item on invoices submitted for payment. (c) Contractor Remittance Address. The Government will make payment to the contractor s address stated on the cover page of this contract, unless a separate remittance address is shown below: OBSERVANCE OF LEGAL HOLIDAYS AND ADMINISTRATIVE LEAVE (APR 2004) (a) The Department of State observes the following days as holidays: The Department of State observes the following days as holidays: New Year's Day Martin Luther King's Birthday Washington s Birthday Good Friday Easter Monday Victoria Day Memorial Day Quebec National Day (Quebec only) Canada Day Independence Day Civic Day Labor Day Thanksgiving Day / Columbus Day Remembrance Day / Veterans Day Thanksgiving Day Christmas Day Boxing Day Canada & US US US Canada Canada Canada US Canada Canada US Canada Canada & US Canada & US Canada & US US Canada & US Canada Any other day designated by Federal law, Executive Order, or Presidential Proclamation. Page 19 of 34