The Perfect Answer Medical Answering Service

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1 Medical Answering Service Website: drsansweringservice.com DrsAnsweringService.com PHONE: FAX:

2 Exclusively Serving The Health Care Community Website: DrsAnsweringService.com The Perfect Answer wants to be your telephone answering service. With many services to chooses from, our company is dedicated to providing you with the best SERVICE and competitive PRICES in a professional, competent manner. We invite you to try our services free for 1 billing cycle to compare our services and features against your current answering service. The trial will also give a true call count for billing purposes. Please see our attached information about The Perfect Answer, pricing structure, and our free trial offer. All Inbound / Outbound calls are voice recorded Texting to Pagers, Smart Phones, and Blackberry Custom Front End Voice Mail offering information about your practice and procedures Messages and Call Logs saved for One Year Patient Confirmations ing / Faxing to Computers, Cell Phones, Pagers Detailed Message Logs supplied daily to the Front Office On Call Managers Available 24/7 Live 24 hour coverage Call Logs transferred to Excel Spread Sheets for Office Use Personal D.I.D # Ability to Patch the O/C Physician to the Caller, Patient, or Requesting Doctor / Hospital No Contracts or Set Up Fees Coming Soon: Web Portal PHONE: FAX:

3 Telephone Answering Service Call today for your free trial.. Why Do We Offer A Free Trial? We invite you to try our services free for 1 billing cycle to compare our services and features against your current answering service. The trial will also give a true call count for billing purposes. WHAT SEPARATES US FROM THE REST? No Contracts or Set-Up Fees State of the Art Equipment All Calls Voice Recorded For Quality Control & HIPPA Custom Greetings or Front End Voice Mail Options Call Logs and Messages Saved for One Year On Call Managers Available 24/7 Faxing / / Texting / Patching / Paging Patient Confirmations Detailed Call Log Faxed / ed Daily 28 Day Billing Cycle Satisfaction Guaranteed Service is our guarantee. That is why contracts are never required. If you are not completely satisfied with our service after the first month and would like to stop working with us, Just let us know. There will be no fees assessed to your account. PHONE: FAX:

4 The Telephone Is an Important Connection Between the Front Office and your Patients. Who is answering your phones? Pricing Structure Per Call Rate: This Plan is Simply Stated: You Pay for the Number of Calls: Inbound / Outbound Billing Cycle $75.00 Price After 200 $0.49 Patching Included Included Front End Voice Mail: Included Set Up Fees Not Required Calls Allowed 200 Agent Talk Time Unlimited Text Messaging Included Fax: Included Holiday $5.00 / 7 Per Year Deposit Not Required No Hassel Flat-Rate: The perfect plan for Physicians that have high call volume but only need to be directly contacted for emergencies. Our integrated voic system allows the patient the option to leave their non-urgent messages within the voice mail while Doctors, Hospitals, and Patients with a true emergency are handled by a live operator and dispatched properly. Billing Cycle $ Each Additional Dr. $49.00 Patching Included Included Front End Voice Mail: Included Set Up Fees Not Required Secondary Office $49.00 Agent Talk Time Unlimited Text Messaging Included Fax: Included Holiday $5.00 / 7 Per Year Deposit Not Required Extra Care Plan / Time Billing: The plan of choice for Physicians that would like their callers to speak directly with alive agent each and every call. Emergency calls will be immediately relayed to the on-call personnel and non-urgent messages can be left for the office staff in the form of a text message, , fax, page or telephone call. Billing Cycle $29.95 Patching Included Included Front End Voice Mail: Included Set Up Fees Not Required Agent Talk Time $0.79 / min Text Messaging Included Fax: Included Holiday $5.00 / 7 Per Year Deposit Not Required TELE: FAX:

5 How The Perfect Answer Handles Your Calls Forward Your Phone Calls to The Perfect Answer Our Telephone Operators will Answer with your Company Name Inform your Caller, We are the Answering Service, Would you like to leave a message? Messages will be split between Emergency & Non Emergency Emergency and Non Emergency Options and Features Non Emergency Messages: These messages are typically appointment calls, prescriptions and refills, billing questions, patient records, people wanting to speak with the front office. Once the message is saved it can be Faxed, ed, Held for the Office, Paged or Texted to your Cell Phone / Pager, or Blackberry. We also can provide a combination to all of the above. Each morning the front office will get a hard copy faxed / ed at a specified time designated by you. Emergencies Messages: These messages are Physicians, Hospitals, or patients with a true emergency. Our system will allow for each Physician to create their own protocol. Typically the caller s message will be ed or Paged to their smart phone or blackberry. We can also call the physician on their cell phone or home number patching them to the caller if needed. Once a message is sent via Text or the answering service will call the patient or caller back in 20 min utes. Patient confirmation makes the answering service aware that the call has been completed. Each morning the front office will also get a detailed message report faxed / ed at a specified time designated by you.

6 Website: DrsAnsweringService.com The Perfect Answer is a Live, 24-hour Medical Answering Service specializing in handling the calls for the Medical Community. Started in 1996 we recognized a deficiency in the answering service market and developed a business model that caters to our customers. Our growth over the years is due to Exceptional Customer Service. Our team of Operators, Leads, and Managers are available anytime if needed. The Perfect Answer is 1 of 4 answering services working under the umbrella of Accurate Answering Bureau, LLC. Founded in 1996 we have grown by maintaining our business model. By allowing only medical accounts, our operators are specialized in handling calls for the medical community. All operators have been trained to follow protocol and understand your patients needs. Technology The Perfect Answer has the very latest answering service technology. Our stateof-the-art call system allows us to customize your account to meet your specific needs and assign the account to our dedicated team of operators. We also use the latest telecommunications technology, which provides enhanced call quality and functionality. Our system is on its own secure network with back-up. Reliability To guarantee uninterrupted service, we have powerful battery backups and gas powered generators equipped to maintain service during a power outage or equipment failure. In addition to safeguarding our power sources, we will be linking our satellite offices which will allow for a seamless transfer in the event of a natural disaster. TELE: FAX:

7 Telephone Answering Service The Very Best Call Agents It s true! We have some of the very best operators in the industry. We go to great lengths to make sure all of our call agents care about your customers as much as you do. The Perfect Answer uses our computers and managers to train and review your calls. This ensures for accurate and professional message taking. Excellent Value In addition to offering you exceptional call quality and functionality with our sophisticated telecommunications system, we save money! We pass these savings directly on to you, allowing us to offer some of the best rates in the industry. Since, we don t like to be nickel and dimed, we don t do it to our customers. Our plan is simple, straightforward and delivers excellent value. Companies on the internet have been copying our rates for years. There may be answering services who offer the same rate or cheaper, but they are nowhere near our Service Level. List of Physician Specialties Currently Answered By The Perfect Answer Allergy & Immunology Anesthesiology Counseling Dentistry Dermatology Emergency Medicine Endocrinology Ear Nose Throat Family Medicine Gastroenterology General Practice Hospitalist Infectious Disease Nephrology Neurological Surgery Neurology Nuclear Medicine Obstetrics / Gynecology Ophthalmology Orthopedic Otolaryngology Pain Medicine Pathology Pediatrics Physical Medicine Plastic Surgery Preventive Medicine Psychiatry Radiology Rheumatology Surgery Urgent Care Urology TELE: FAX:

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