TRANSLATIONS FOR A WORKING WORLD. sales@milengo.com

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1 TRANSLATIONS FOR A WORKING WORLD sales@milengo.com 1

2 HOW CAN WE HELP? Whether you re an early-stage startup or a large international corporation, Milengo s professional translation and localization services will help you achieve your international goals. Milengo helps you reach new markets, expand your multilingual product support, and communicate effectively in the languages your customers speak. We work with companies across a range of high-tech industries from enterprise software applications and network security to hardware and industrial engineering. Our clients rely on us to deliver sophisticated translation and localization solutions that are scalable, transparent, and cost-effective. Milengo works hard to understand your organization and your goals in order to provide a service that is tailored specifically to your requirements. Every Milengo client is assigned a dedicated project management team, led by a single point of contact, who looks after all aspects of your project: planning and assembling language teams, managing the translation process, quality assurance, final review, and delivery. DID YOU KNOW: It s estimated that up to 7,000 different languages are spoken around the world. 90% of these languages are used by less than 100,000 people. 2

3 OUR SERVICES Tomas Bumbalek Operations Director Berlin, Germany We work with companies large and small every day to help them solve the linguistic and technical challenges that come with doing business in many languages. Our production teams are highly skilled, our services are comprehensive, and our approach to project management is flexible enough to deal with even the largest, most technically complex projects. 3

4 TECHNICAL TRANSLATION Milengo provides the subject matter expertise needed for you to deliver global product support and usability across multiple languages. We help clients produce software, documentation, training material, and websites in over 70 languages. Our in-country translation teams are all native-speaking linguists and are selected according to their subject matter expertise. This ensures an extensive knowledge of the target language, culture, and market as well as a solid technical understanding of your products and services. YOUR BENEFITS 4 All translators are nativespeaking professional linguists based in their home country. 4 Technical translators are selected for domain expertise, ensuring they understand your text, your products, and your industry. 4 Our glossary and terminology services enable you to achieve language consistency in every translation project on an enterprise-wide level. 4 Our translation style guides are tailored to your company, ensuring stylistic consistency in every project. 4 Rigorous quality control ensures accurate and reliable translations. 4 We save you money by reusing previous translations using translation memory technology. 4 We give you ample review and approval opportunities at key stages of your project. We are extremely pleased with the service from Milengo. We feel we ve really found a reliable partner who delivers high-quality translations on time. Monika Götzmann Exasol DID YOU KNOW: The average translation agency translates more than 14 million words per year. OUR SERVICES 4

5 SOFTWARE LOCALIZATION Milengo prides itself on helping companies achieve success on a global scale with their software applications. Success in target markets is about ensuring your global users are able to use your application confidently in their native language. We provide support throughout every step of the process, from consultation on internationalization issues to localization testing following translation of your strings. The very latest technology and processes, inlcuding translation memory and terminology management, are also incorporated into all projects to ensure absolute consistency and accuracy for your product. The file formats we support include: HTML XML YAML JSON PROPERTIES XLIFF CSV RESW RESX.STRINGS PO INI YOUR BENEFITS 4 Internationalization support to ensure your source code is localization ready. 4 Comprehensive QA processes tailored for software development. 4 Support for double-byte and bidirectional languages. 4 Dedicated engineering support throughout the localization process. 4 Functionality testing following localization to check for linguistic and functional errors. 4 Translation memory and terminology management for consistency and accuracy. DID YOU KNOW: Spending in the BRIC nations has been a key contributing factor to the global growth of the software market. China is expected to lead this in 2016 with a value of $ 28.5 billion. What really impressed us when we first started working with Milengo to localize our software was the quality of their Japanese translations. Yuka Kurihara Pitney Bowes Software OUR SERVICES 5

6 WEBSITE LOCALIZATION Milengo recognizes the importance of how your international customers engage with your website in their native language. Our focus is on ensuring an experience for international visitors that remains true to your company s identity. By using in-country, native-speaking linguists, we can guarantee a comprehensive familarity with target markets. We can work directly with exports from your CMS to deliver a smooth localization experience, and our engineering teams are always on hand to consult on the best workflows for your website. The formats we support include: HTML XML PHP Flash Gettext.PO Ruby ASP/ASP.Net JavaScript XSLT...and many more YOUR BENEFITS 4 Work directly with CMS exports for a streamlined localization workflow. 4 Additional services such as multimedia localization and multilingual desktop publishing to complement your website localization effort. 4 Dedicated engineering resources to ensure all non-linguistic file elements, site infrastructure, and navigation are tested during localization. 4 SEO localization services to further strengthen your online presence in target markets. DID YOU KNOW: It takes a minimum of 12 languages to reach 80% of the world s online population. Milengo s staff and processes gave me the assurance I needed that the website localization of opengolf.com into Japanese and Brazilian Portuguese was going to be a success. Kevin Bain R&A OUR SERVICES 6

7 MARKETING TRANSLATION Milengo draws a clear distinction between technical and marketing writing styles. We translate your sales and marketing copy as if it were originally created in the target country. Copy adaptation and transcreation of marketing collateral is performed by incountry linguists with specialized training in marketing, advertising, and related fields. Our marketing translation service focuses on delivering your corporate message in a way that is relevant to your local audiences but true to your original objective. Milengo s multilingual desktop publishing experts can also handle the final design work so that translated content is delivered to you ready to publish. DID YOU KNOW: US high-tech manufacturing companies make more than 27% of their revenue from markets outside the United States. YOUR BENEFITS 4 Transcreation carried out by professional linguists with sales, marketing, and advertising backgrounds. 4 Campaign messages adapted to each language without losing their original objective. 4 Straplines, slogans, and product names adapted or created from scratch depending on your requirements. 4 Full linguistic commentary provided, showing you how and why translation choices were made. 4 Cultural advice to give you an overview of each market. 4 Final design and layout handled by localization desktop publishing experts. We needed to find a translation agency that would be able to quickly respond to last-minute high-volume requests while always ensuring high-quality translations. Milengo is just that company. Flawless execution, quality and quick response. Milengo is not just a provider but a true partner. Marco Hughes Cornerstone OnDemand OUR SERVICES 7

8 MULTIMEDIA LOCALIZATION From audio and video to e-learning and interactive websites, Milengo can adapt any multimedia content to look, sound, and feel absolutely local. Our expertise in multimedia localization is centered around being able to take your media content to the customers and staff that help grow your business. We focus on using in-country linguists and voice talents, as well as expert audio and video engineers, to deliver truly local multimedia. Our services include: 4 Voiceover and subtitling 4 Script translation 4 Studio recording and production 4 Local management of voice talent 4 Graphics localization 4 Flash engineering 4 Mixing and final mastering YOUR BENEFITS 4 In-country teams ensure multimedia content is localized to fit the target language and local market. 4 Extensive global pool of native-speaking voice and acting talent in over 70 languages. 4 Dedicated in-house production resources for script creation and translation, talent management, voice recording, editing, and mastering. 4 Comprehensive suite of multimedia authoring tools ensure your localized projects remain true to the original and are delivered ready to publish. 4 We work directly with your creative agency or provide fully outsourced production. DID YOU KNOW: Multimedia press releases have been shown to attract 77% more online views than regular text releases. OUR SERVICES 8

9 MULTILINGUAL DESKTOP PUBLISHING Milengo desktop publishing teams in our regional production centers can quickly adapt layouts and other designs for multiple languages and locales. We can maintain the layout, design, and overall style of your multilingual publications across different language versions. Milengo caters for everything from high-volume technical documentation and complex websites to marketing brochures and magazines. Your content is delivered back to you formatted, checked, and ready to publish, with all corporate design guidelines strictly adhered to in order to maintain your brand identity in target markets. We work with all major authoring and graphics editing tools: Photoshop Illustrator InDesign FrameMaker Corel Draw Publisher Word PowerPoint Acrobat Captivate PageMaker QuarkXPress YOUR BENEFITS 4 Desktop publishing teams with experience in all major authoring and graphics editing tools. 4 Adaption of layouts for double-byte and bidirectional languages. 4 Work with your existing tools and workflows to ensure translated documents closely fit the format of your source files. 4 Help to optimize your workflow for multilingual publishing. 4 Content is delivered ready to publish online or print. DID YOU KNOW: The European Commission translates over 1.5 million pages of text per year. OUR SERVICES 9

10 TECHNOLOGY Lu Ding Country Manager Shenzhen, China Having engineering teams across all major time zones gives our customers a major advantage when deadlines are critical. We can take a software or website, translate and adapt it into a number of languages simultaneously, and deliver all new versions back to our customer ready to hit the market. 10

11 TECHNOLOGY INDEPENDENCE FOR MAXIMUM FLEXIBILITY Milengo isn t tied in to any one tool. This allows us to easily adapt to any project type. The localization industry boasts a wide variety of tools for different purposes. We consider ourselves experts in the very best of these tools that the industry has to offer. Milengo has also developed its own tools in-house in order to meet numerous localization challenges head on. We are always able to adapt to your requirements with the latest industry technology. Some of the most common tools are: memoq SDL Passolo SDL Trados Studio SDL World- Server SDL MultiTerm Multilizer YOUR BENEFITS: 4 Powerful translation environments where translators and reviewers can work on one project simultaneously. 4 Easy collaboration between Milengo and your own teams. 4 Translation consistency across all of your projects. 4 Productivity and accuracy improvements. 4 Cost reduction by leveraging previously translated content. Madcap Flare Catalyst Cloudwords TECHNOLOGY 11

12 POST-EDITED MACHINE TRANSLATION Milengo has been successfully building customized machine translation engines for IT companies since We offer a full service spectrum that extends from initial consultation on the feasibility for machine translation (MT) at your company through to the ongoing training and optimization of engines targeted specifically at your content. Our engines can handle complex technical terminology and industry-specific language styles. Milengo s workflow delivers high-volume output with consistent accuracy in a wide range of languages. Milengo combines customized machine translation with post-editing by professional linguists, allowing your company to deliver large volumes of complex multilingual content faster and much cheaper than a human-only approach. YOUR BENEFITS: 4 Extensive experience in deploying MT workflows for leading companies. 4 All technical setup and maintenance carried out by experienced Milengo project managers. 4 Easy integration with your existing localization workflow for minimum business impact. 4 Two levels of post-editing service for extra flexibility. 4 Up to 30% faster turnaround on large-volume projects. 4 Up to 30% cost saving on projects of over 100k words. DID YOU KNOW: In 1954 IBM automatically translated 60 Russian sentences into For our German online Help translation project, we were able to make a 27% cost-saving and 34% time-saving against the conventional human translation process. Eventually we would like to use MT for all the languages we support. English in one of the very first machine translation experiments. Kazuo Suzuki Interactive Intelligence TECHNOLOGY 12

13 LanguageDesk Enterprise Translation Management Made Simple Language Desk allows you to build your project, track and approve quotes, upload and store files, and check the progress of all your translation projects in one place. It also includes comprehensive reporting that gives you a complete overview of expenditure, average cost per project, and more. We offer LanguageDesk as a free tool to all our customers as part of our project management services. YOUR BENEFITS 4 Confidence in the security of your data and absolutely no software to install. 4 Centralized overview of all your translation and localization projects. 4 Linguistic assets stored in a secure, searchable online environment. 4 Collaborate with colleagues and customize user access rights with roles and permissions. 4 Real-time project notifications, status tracking, and reporting available 24/7. 4 Review and approval coordination via an easy-to-use online dashboard integrates regional management in approving translations no matter where they are located. 4 API connectivity enables full integration of translation requests with content management applications. 4 Customizable team access rights for collaborative management of translation projects with your colleagues. TECHNOLOGY 13

14 COMPANY Roman Kotzsch CEO Berlin, Germany At Milengo, we focus on providing the kind of localization solutions that mid and large-sized companies value. We have built a unique set of tools and technical solutions, a comprehensive vendor pool, and a global service infrastructure tailored for highly technical industries. 14

15 COMPANY OVERVIEW Milengo helps international companies in the IT, software, and high tech industries to do business in over 70 different languages. We provide language services that help global businesses communicate with their employees, partners, and customers anywhere in the world. Milengo is built on a flexible and cost-effective global infrastructure. We deliver an outstanding service that consistently exceeds client expectations. Despite our global reach, we remain a medium-sized company. Clients value our flexible and friendly approach. Clients with complex work-flow and technical requirements benefit most from Milengo s services. From our worldwide offices, we deliver local service to enterprises around the globe. OFFICE LOCATIONS 4 Germany (HQ, EMEA, Sales, Production) 4 US (Americas HQ, Sales) 4 Argentina (Americas, Production) 4 China (Asia, Production) 4 Hungary (Production) 4 Malta (Corporate Finance and Administration) 4 16 strategic localization partners around the globe COMPANY 15

16 WHAT MAKES US DIFFERENT Subject Matter & Domain Expertise 4 Linguistic teams with subject matter expertise across a wide range of highly technical industry domains. 4 Engineering resources specialized in processing highly complex localization requirements. Customer Focus 4 Ability to scale big while still remaining small enough to provide a customercentered service model. 4 Dedicated client services and project management teams committed to optimizing customer relationships and workflows. Global Presence 4 International company structure with dedicated in-country language teams and production centers on three continents. 4 Direct communication between your local offices and our incountry teams available for all language-related issues. Continuous Investment in R&D 4 In-house development of custom tools and applications free access to LanguageDesk portal for all customers. 4 Development of customized machine translation technology with a focus on reducing costs and increasing productivity. 4 COMPANY 16

17 QUALITY ASSURANCE Milengo employs a multi-level QA process to ensure your project meets linguistic, cultural, and technical expectations. We use templates, reference manuals, QA checklists, and localization process definitions. Our QA process tests for correct terminology, translation accuracy, and adherence to project instructions as well as language, style, and country standards. Milengo uses proprietary evaluation forms based on the Localization Industry Standards Association (LISA) model for language quality assurance. DID YOU KNOW: Almost 20% of all companies involved in localized product testing use the LISA QA model. YOUR BENEFITS 4 Full overview of all stages of your projects to avoid unnecessary technical or linguistic surprises. 4 Strict adherence to industry standard QA workflows and translation best practices. 4 Continuous QA process ensures issues are dealt with as they arise rather than at the end. 4 All QA carried out by senior linguists with at least 8 years experience. 4 Our QA helps keep queries, revisions, and amends to a minimum, saving you time and money. COMPANY 17

18 OUR CLIENTS To learn more about our previous work, contact us or visit our website at COMPANY 18

19 CONTACT MILENGO Choosing Milengo is a commitment to speaking your customers language and building your brand in global markets. James Chase Business Development Manager Berlin, Germany PHONE 4 GERMANY (HQ, EMEA, Sales, Production) USA (Americas, Sales) +1 (888) ARGENTINA (Americas, Production) +1 (888) CHINA (Asia, Production) +1 (888) MALTA (Corporate Finance & Administration) in For sales inquiries, please contact: sales@milengo.com For sales inquiries, please contact: contact@milengo.com Milengo offers 100% flexibility. Our aim is to fully understand your particular needs so we can offer you the best possible solution. If you have questions, need a quote, or want to discuss your requirements in detail, contact us, we re here to help. Milengo Ltd. (USA) 70A Greenwich Avenue, #132 New York, NY , USA Tel: +1 (888) Fax: +1 (888) Milengo Ltd. (Europe) Skalitzer Strasse Berlin, Deutschland Tel: Fax: +1 (888) Milengo Ltd. (Finance & Administration) Regent House, 61 Bisazza Street, Sliema SLM1641, Malta Tel: