A 24 Hour Telephone Answering Service For the Repair and Maintenance Sector. Handling Calls Since 1998

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1 A 24 Hour Telephone Answering Service For the Repair and Maintenance Sector Handling Calls Since 1998

2 A credible partner, to protect your company s reputation Since 1998 CallCare have specialised in 24 hour call handling management for companies who offer an emergency callout service to their customers and need to guarantee calls are answered at all times of the day and night. CallCare's satisfied clients range from elevator and refrigeration engineers to property maintenance companies and social housing groups. We fully understand the day to day demands the industry encounters, particularly the need to maintain telephone communication 24/7/365 in case of a stuck lift, gas leak or other maintenance emergency. CallCare services help you fulfill your customer service obligations, ensuring a quick and seamless response to emergency repair requests and guaranteeing that customers can speak to a professional operator at all times. Our procedures and sophisticated technology allow us to provide swift and secure responses, tailored to your exact needs and escalation procedures and each and every call is treated with the sensitivity, confidentiality and professionalism it deserves.

3 A trusted provider, seamlessly managing your emergency call-outs At CallCare we pride ourselves on bespoke technology and highly trained staff, ensuring all your company's calls are expertly managed. Tailored service - implemented to your specific requirements and escalation procedures Experienced provider - strong portfolio of repair and maintenance company clients High levels of quality - staff monitored daily, all calls recorded & checked No single point of failure - 3 strategically placed, independently run call centres Financially robust - an established organisation with a high credit rating Some of the ways we help our repair and maintenance sector clients are: Property Maintenance Service: CallCare provides the company with a 24hr Engineer call-out service. The company's 20,000 tenants can call the line when they have a problem with their accommodation and require an emergency repair service. When clients call to report an issue, the team at CallCare identify the problem, then call the engineer on duty. The operators either provide the engineer with the information needed to visit the client or they patch the call straight through so the engineer can speak directly to the client. Elevator Engineering Firm:This national firm relies on CallCare to take all its emergency calls. Companies experiencing technical difficulties with their elevators call the company number and are seamlessly diverted to our call centre. The CallCare operators determine the urgency of the call and escalate it to the on duty engineer in that region. The company's clients benefit from quick and efficient issue resolution and the company's reputation as a responsible and helpful service provider is upheld.

4 A tailored solution, suited to you and your customers CallCare delivers a portfolio of services, designed to facilitate the working practices of any company offering emergency engineer call-out services. 24 hour emergency engineer call-out line - to provide an immediate response to urgent maintenance requests that come in outside of traditional working hours Telephone line support - to back up existing telephone systems during busy periods when your internal staff cannot get to the phone, ensuring no call is lost Diary management and booking lines - to manage repair bookings and appointments while your engineers concentrate on the job in hand Customer service lines - to provide follow up support and customer care via our call centre, reducing customer waiting times on the phone Lone worker protection - to monitor employee safety when on site, late at night or in the office alone

5 A professional service, ensuring you never miss a call-out request By partnering with CallCare your company can rest assured that your phones will always be answered consistently and professionally, your customers treated courteously and confidentially and your messages relayed quickly and accurately. Additional benefits include: Improved reputation - a dedication to resolving customer issues 24/7 Quicker response times - emergency request calls are escalated immediately Peace of mind - constant communication with all field based workers More reliability and convenience - no need to divert to mobile phones Increased customer satisfaction - calls are answered around the clock Greater capacity - time for repairs and maintenance, not answering calls

6 Our Partners: Some of the organisations that rely on us: For a consultation on how CallCare services could help your company please: call: visit: Head Office CallCare Limited 5 Signet Court Swann Road Cambridge CB5 8LA Corporate Office Suite Sloane Street Knightsbridge London SW1X 9QR Operations Office Units 1&2 Buffalo Court Kansas Avenue Salford Quays M50 2QL

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