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1 The Freestyle Support System is a ticketing system where accepted users with a login, username and password (the same you use for the back end of joomla), can create, view, and edit support tickets that inform the web moderator (i.e. me) of changes or additions to the webpage. In order to use the system, you must first access the log in. On the main page, when you scroll to the bottom, you will see a button that says Committee, click on it. Once, you click on the Committee button, you will be taken to a page that looks like this: There are two different login portals at the start of the page, either can be used to login and once you login you will be taken to the Support homepage:

2 From here you can Open a New Ticket, View Open/Closed Tickets, or View All directly, as shown in the image above. Rather than do this to start, though, navigate to the Site Administration module located in Sidebar A (circled below) and click on the Site Maintenance menu item (indicated by the arrow below). By clicking on the Site Maintenance button, you will be taken to the support main menu where you can choose between opening a new ticket or viewing tickets (indicated by the rectangle below), and the knowledge base (indicated by the circle below) (ignore the administration item,

3 that is for me only). At any time during this, you will be able to log in/out through the System Login Module located in the Sidebar (indicated by the arrow below). The Knowledge Base is where articles of interest (such as this one) will be located for reference when knowledge about this particular system or others is required. Articles in the Knowledge Base are created and edited by me. The clipboard with a plus sign takes you to the new ticket page, where you can open a new support ticket, and the clipboard alone is where you can view tickets. To create a new ticket, click on New Support Ticket and you will be taken to this page:

4 Creating a new ticket is simple. The different input spaces are indicated by the square above. They are as follows: Date Needed, Page Link (where you will input the link to the page the ticket pertains to, beginning with the /index of the web address, such as /index.php/events/golfclassic-home ), Page Name (for the link I just provided, the page name would be Golf Classic Home ). From here, you can select the category and priority of the ticket and afterwards provide an explanation of what needs to be changed or added in the space below. Below all of this, you can attach a file (indicated by the circle), for instance a pdf if it needed to be added to the website. More than one file can be attached with a 20megabyte limit. Once you have input everything necessary, click on Create New Ticket as indicated by the bottom-most arrow. When you have created a ticket, you will immediately be taken to where you view it. Every ticket will be displayed the same way: The fields indicated by the arrows are the Status and Handler, here you can see whether the ticket is open, closed, or in limbo and who has been assigned to deal with the ticket, it will almost always be me as it is above. Below the details, you can edit the properties of the ticket,

5 should something change, as indicated by the circle in the above picture. Even further down are the messages, as indicated by the square, where you or anyone else can post messages and replies pertaining to the ticket. Once I have done what is requested by the ticket, I will change the status of the ticket from Open to Follow Up, where it will need to be reviewed by the submitter before it can be closed. Both, closed and follow up tickets will appear the same way: You ll notice that two fields have changed. The Status has changed to Follow Up (or Closed in the case of a fully completed ticket) and at the bottom, the field Actual Hours now has a number in it. This number is the amount of hours I spend completing the request in the ticket. And that is all that s to the Freestyle Support System.

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