Our transformative managed technology infrastructure solutions for schools and libraries are on a mission: yours

Transcription

1 Our transformative managed technology infrastructure solutions for schools and libraries are on a mission: yours

2 The Power to Transform Digital transformation is intensifying in schools and libraries across the nation. And for good reasons. Not just more technology, but the right technology can drive instructional change, enhanced teaching and learning opportunities and personalized learning environments that are essential in transforming education to improve academic performance. In addition to instructional and academic advantages, the shift to digital touches virtually every operational aspect of our education systems. Now, more than ever, schools and libraries are leveraging the power of technology to achieve results at all levels. Transformative IaaS solutions for schools and libraries. Above-and-beyond service and support for the busy people who work at them. ENA provides the managed IaaS (Infrastructure as a Service) solutions that schools and libraries critically require to drive student achievement, operational efficiencies and future capabilities. Since 1996, when ENA created one of the first statewide K-12 networks in the U.S., we have helped hundreds of school districts and libraries across the nation access information, enhance their communications and collaboration, cut costs and begin realizing the promises of 21st-century learning environments. But it s not just ENA s solutions that are so dynamic, dependable and change-effecting. It s also our people and their passion. Inseparable from ENA s solutions is the exceptional service and support we give our customers.

3 ENA has the solutions to enable digital age schools and libraries. The broadband networks we build and the voice and video communication and collaboration solutions and resources we deploy are the tools your district or library needs for: 4 Implementing Common Core State Standards and online assessment 4 Advancing digital learning 4 Accessing online e-gov and other community services 4 Powering blended, project-based, personalized and distance learning 4 Launching 1:1, BYOD and Wi-Fi initiatives 4 Collaborating via social media 4 Leveraging data, student and learning management systems 4 Fostering state, local, federal and global citizenship 4 Enabling virtually all administrative and operational services 4 Enhancing campus security with intelligent 911 service and affordability of a phone in every classroom 4 Optimizing personnel and budgetary resources while cutting costs

4 Mission-Critical Solutions Our managed data, voice and video solutions and web-based Partner Program products are on a mission: yours. ENA only serves schools and libraries. That s an important distinction because it means we bring all of our focused experience and insight much of which comes from listening to your experiences and insights to bear on your unique requirements, enabling us to design solutions to achieve your specific goals. All of our solutions are supported by ENA s private, MPLS-based, secure nationwide network that is built for speed, optimization, reliability and security. All are supported, too, by a results-driven team uncommonly dedicated to making it right and keeping customers very happy. Data Solutions Voice Solutions Video Solutions ENA WAN ENA SmartVoice ENA Live Managed wide area networks Hosted VoIP ENA Internet Access ENA SmartLink Managed Internet access Analog, PRI and IP handoffs for PBX and key systems Multi-point video collaboration Recording and streaming Desktop and mobile-friendly SIP and H.323 compatible ENA Air Managed Wi-Fi local area networks ENA SmartFax Hosted IP Faxing Video System Management Managed videoconferencing unit services Partner Program Products At ENA, service is inseparable from the solution and that includes 24x7x365 Customer Technical Assistance Center support from certified professionals live in our offices. As an ENA customer, you ll be constantly backed by our Customer Technical Assistance Center (CTAC), a dedicated staff of certified customer support engineers who monitor and Big Universe BrainPOP CILC ClassLink LaunchPad Gaggle GradeResults Learn360 Smartvue Standard Deviants Accelerate troubleshoot all ENA services and are available 24 hours a day, every day, for immediate, CTAC proactively informs customers of issues prior to customer knowing there s a problem ENA NetShield ENA SmartConference Curriculum Professional Development Managed firewall Hosted IP audio-conferencing live customer assistance. All calls are answered by a trained professional in ENA s U.S. offices Average call response time no long waits First call resolution CTAC Customer Support Engineers with an HDI (Help Desk Institute) certification Professional Development ENA WebSafe Managed content filtering 100% 25 93% 95% 100% SECONDS ENA Toll-Free Hosted IP toll-free calling More More on ENA s on ENA s Solutions Solutions For more information about ENA s solutions, please visit or contact your ENA Account Service Manager.

5 Mission-Critical Solutions Our managed data, voice and video solutions and web-based Partner Program products are on a mission: yours. ENA only serves schools and libraries. That s an important distinction because it means we bring all of our focused experience and insight much of which comes from listening to your experiences and insights to bear on your unique requirements, enabling us to design solutions to achieve your specific goals. All of our solutions are supported by ENA s private, MPLS-based, secure nationwide network that is built for speed, optimization, reliability and security. All are supported, too, by a results-driven team uncommonly dedicated to making it right and keeping customers very happy. Data Solutions Voice Solutions Video Solutions ENA WAN ENA SmartVoice ENA Live Managed wide area networks Hosted VoIP ENA Internet Access ENA SmartLink Managed Internet access Analog, PRI and IP handoffs for PBX and key systems Multi-point video collaboration Recording and streaming Desktop and mobile-friendly SIP and H.323 compatible ENA Air Managed Wi-Fi local area networks ENA SmartFax Hosted IP Faxing Video System Management Managed videoconferencing unit services Partner Program Products At ENA, service is inseparable from the solution and that includes 24x7x365 Customer Technical Assistance Center support from certified professionals live in our offices. As an ENA customer, you ll be constantly backed by our Customer Technical Assistance Center (CTAC), a dedicated staff of certified customer support engineers who monitor and Big Universe BrainPOP CILC ClassLink LaunchPad Gaggle GradeResults Learn360 Smartvue Standard Deviants Accelerate troubleshoot all ENA services and are available 24 hours a day, every day, for immediate, CTAC proactively informs customers of issues prior to customer knowing there s a problem ENA NetShield ENA SmartConference Curriculum Professional Development Managed firewall Hosted IP audio-conferencing live customer assistance. All calls are answered by a trained professional in ENA s U.S. offices Average call response time no long waits First call resolution CTAC Customer Support Engineers with an HDI (Help Desk Institute) certification Professional Development ENA WebSafe Managed content filtering 100% 25 93% 95% 100% SECONDS ENA Toll-Free Hosted IP toll-free calling More More on ENA s on ENA s Solutions Solutions For more information about ENA s solutions, please visit or contact your ENA Account Service Manager.

6 The Difference Is Everything ENA does things differently than other providers. And in this case, different is better. The following facts set ENA apart way apart. Look into how your current provider stacks up. Or just take it from ENA s customers from across the country, 98% of whom say they d recommend us to other school districts and libraries. High Touch + Low TCO = Unrivaled ROI That s the way ENA delivers service. Our customers are challenged with doing more with less and we enable just that with great solutions and beyond-expectations customer service. ENA is your single point of contact and accountability; we maximize your E-Rate funding; and we supply, install, manage, monitor, troubleshoot and upgrade all the connectivity, communication and collaboration solutions we provide. You ll be surprised by the lower TCO and higher value we give you, but we think you ll get used to it. Cutting-Edge Technology That Cuts Capital Expenditures With ENA s managed service approach, you ll minimize large capital expenditures and aging premises-based equipment. In its place, you ll get effective, up-to-date solutions now and in the future because we continually review, refresh, innovate and improve our products and services. The Very Best in E-rate Expertise ENA is one of the top 10 national E-rate service providers. We assist you with every step of the E-rate process, providing ongoing guidance and training as allowed, to ensure compliance with all E-rate regulations thereby maximizing your share of E-rate dollars. Future-Ready Solutions for Data, Voice and Video All of ENA s solutions are supported by our private, MPLS-based, secure nationwide network that exchanges traffic with multiple global carriers, connects to multiple Internet peering points as well as research and education networks such as Internet2, and includes in-network content hosting and quality of service (QoS). ENA is a provider of interconnected voice over IP (VoIP) services and our ENA SmartVoice and ENA SmartLink services include many bundled cost-saving and productivity features along with flat-rate, simple billing. For video collaboration, ENA offers ENA Live a cloud-based, hosted desktop or mobile device videoconferencing service that makes video communications highly-accessible and cost-effective. Account Service With a Smile Every ENA customer is assigned an experienced Account Service Manager who builds face-to-face rapport with you and works to understand your unique goals and needs. We listen and respond with individualized, dedicated attention. That s refreshing. More Security, More Peace of Mind Whether through our location-based intelligent 911 voice services, our CIPAcompliant content filtering, fully redundant systems, phone-in-every-classroom affordability or other safety and security features, ENA is focused on providing as much peace of mind for our customers as possible. ENA s special insight into the unique needs of our education and library customers allows us to develop and maintain security solutions customized for those environments. Education Is Our Focus Since creating the first statewide K 12 network, no service provider has been more engaged in the education community than ENA. Our active involvement with state, regional and national associations and initiatives helps us keep abreast of important education trends, share key information with you, bring new technologies to market and take an active thought-leadership role in education. Phenomenal Support Is Our Forté We know just how much schools and libraries rely on the solutions we offer and our customer support team will move mountains to keep your services operating as they should. All calls to ENA s CTAC are answered by one of our live, industry-certified ENA Customer Service Engineers who work in our U.S. offices. Our Customer Service Engineers are available 24x7x365 and resolve customer problems on the first call an impressive 93% of the time. Most of the time, though, you don t have to call them; they ll call you. Over 95% of the time we proactively notify customers of an issue before they even realize there is one. Those stats are essential ingredients to an even larger figure: 98%, the number of customers who say they would recommend ENA to others.* *According to ENA s 2013 Customer Service Survey, our latest annual survey at the time of publishing.

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8 Contact ENA Today For more information about ENA, contact your ENA Account Service Manager or visit us at Connect facebook.com/enaconnects twitter.com/enaconnects General Inquiries Support About ENA ENA is the leading provider of managed Infrastructure as a Service (IaaS) solutions to school systems, libraries and governments. In 1996, ENA created one of the first statewide K-12 networks in the U.S. and has earned a reputation as experts in the design, deployment and management of data, voice and video solutions. Today, ENA manages multiple statewide and district-wide education and library networks, including 16 of the largest school systems in the country, successfully serving approximately 6,000 end sites, 535 school districts and 290 libraries, more than 3.3 million students, educators and administrators and 3.5 million librarians and patrons. For more information, please visit