College of Business Administration BUSMIS 1060 Introduction to Information Systems Syllabus CLNs: Sections:

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1 CLNs: Sections: M/W 5:00PM-6:15PM Class Room 2200 SENSQ Instructor: Pratyush Nidhi Sharma Office: Mervis 229 Office Hours: Best to catch him right after the class! All other times, for meeting. Motivation: Banking, retailing, transportation, manufacturing no matter what the industry, career and corporate success will depend on your ability to recognize and capitalize on opportunities to use information systems to increase efficiency, improve performance, and support innovation. Whether you specialize in marketing, finance, accounting, general management, global management or information systems, performing your job effectively will require you to retrieve data from databases, manipulate it with business intelligence tools, and perform analyses with decision support systems. Accountants and financial analysts rely on data captured by and drawn from Enterprise Resource Planning (ERP) and Supply Chain Management (SCM) systems and marketing professionals work extensively with customer relationship management (CRM) systems. Your firm s or department s success will in part depend on you leading efforts that use technology to support the introduction of new products, efficiently manage supply-chain relationships, and effectively manage complex financial activities. Retailers create data warehouses to support both long-range strategic planning and day-to-day purchasing decisions. Financial services firms rely on electronic distribution channels to reach new markets and distribute new products. Consulting firms apply knowledge management systems and collaboration technologies to bring together employees and others from all over the world to solve clients problems. Your ability to recognize opportunities to use information technology to create business value is central to both your success and that of your firm. However, while billions of dollars are spent each year on technology, much of it is wasted because firms managers fail to account for the complexity of information systems. Managers purchase irrelevant or inadequate software because they cannot clearly specify their needs and lack the knowledge needed to evaluate vendor s claims. Multi-million dollar enterprise systems (such as ERP, SCM, and CRM) are underused because their capabilities are not understood by the business users that they are designed to support. Operational managers miss opportunities to strategically use emerging technologies such as tablets because they are unable to explain their priorities to information technology professionals. Effectively using information systems requires that you bring together people, policies, technology, and data in a timely fashion, while avoiding the problems and risks associated with implementing complex systems. Upon successful completion of this course you will be able to: Recognize ways to use IS to increase efficiency, improve performance, and support innovation. o Locate activities and processes that would benefit from the application of information systems. o Evaluate the fit between business needs and system capabilities. Craft strategies for successfully applying information systems to create business value. o Identify the challenges that threaten the successful application of information systems. o Create and present financial, practical, and thoughtful rationale for introducing a new system into an organization. Apply information systems in your own work to support more effective analysis, decision-making, and communication. o Use tools such as Microsoft Access, Excel, Visio, SAP ERP 6.0, RapidMiner, and SuperDecisions. o Select the proper technology for your personal or departmental use. BUSMIS Printed: 9/16/2012

2 Course Materials College of Business Administration Textbook The textbook for this course is a custom and abridged version of Information Systems for Business: An Experiential Approach by France Belanger and Craig Van Slyke. The book s ISBN is ) and it is available at the Book Center for $51. Alternatively, you could purchase the entire book elsewhere by searching and using Amazon.com, Half.com, and Chegg.com, etc. The ISBN number of the text you should search for using a non-book Center source is Note that if you purchase an ebook you may not be able to print the book out conveniently. Access to a Simulation Each team (of 5 to 6 individuals) will need to purchase four licenses for the SAP ERPsim Manufacturing competitive simulation. Your instructor will send members of your team an link you can use to purchase the license using a credit card. The price of each license is $40 CAD. However, see section titled Project Teams and SAP below for more information. Software Microsoft Access (a database management system software program) and Microsoft Excel (a spreadsheet software program) are used extensively in the course. Students, using their student ID, can obtain a free copy of Microsoft Office, which includes Excel and Access in the Windows version and Excel in the Mac version, for installation on their personal computers from the computing labs or Bellefield Hall. Students that use Macs can purchase Parallels for $5 and use it in order to run the Windows version of Microsoft Office. For more information see or call HELP [4357]. Microsoft Visio (a drawing software program) is used when you and your team analyze and describe business processes as well as when you synthesize and describe how the business processes will be altered if information systems are used to eliminate portions of, improve upon, or innovate that business process. This software will be provided to you via a download and your instructor will provide instructions. SuperDecisions is a decision support software program based upon the Analytic Hierarchy Process which was invented by a professor at Katz. You will use this software as your team ranks your identified opportunities. This free software is available at SAP ECC 6.0 (an Enterprise Resource Planning [ERP] System) will be used when your team is competing using the ERPsim Manufacturing Game. Individuals on your team that have laptops will need to install SAP ECC 6.0 software on their laptops. The downloadable software and instructions will be made available under SAP ERPsim on the website for this course at RapidMiner is a free and open source data mining tool used for data mining, text mining, predictive analytics, and business analytics. Data Mining is increasingly becoming an integral part of creating Business Intelligence and is a valuable tool for managers. I will conduct Data Mining workshop sessions where we will actually get hands dirty by playing with actual data sets and some predictive/analytic models. Models covered will be: Correlation/Regression analyses, Association Rules, K-Means Clustering, Discriminant Analysis, Decision Trees, Text Mining and Web-based Mining (and time permitting, Neural Networks). BUSMIS Printed: 9/16/2012

3 Student Measures College of Business Administration Item Purpose T I Pts Cnt Total Class Participation To recognize discussion contributions/attendance Quizzes To practice for the exams; just like test questions Workshops To build skills, experience IS, or prepare SAP Competition To experience how IS are used to run a company Database Querying Assnmt To learn how to find data in a relational database Data Analytics Assignment To learn how to study data from a database Project Part 1: Opportunity To learn how to identify/rank opportunities Identification Project Part 2: Final To learn to argue for funding for an opportunity Proposal Midterm To show knowledge developed via first half of class Final To show knowledge developed via entire class T=Team; I=Individual; Pts=Points; Cnt=Count. Total 1000 Grade Determination In this class, an "A" denotes full achievement of the goals of the class, a "B" denotes good progress towards the learning objectives, and a "C" indicates that you were able to comprehend the concepts involved but were unable to effective apply that knowledge. The grade scale is as follows: Points Letter Points Letter Points Letter Points Letter Points Letter A+ A A B+ B B C+ C C D+ D D- <=594 F Since the grading is based on a point-based system, an F is not the same thing as a zero. Failing work still earns some points. You are always better off to turn something in and get feedback on what you were able to complete. The point-based system also means that you can keep track of your progress and always know what your current grade is in the course. You are encouraged to monitor your performance in this way. While it is not the policy of this class to force grades to match a particular distribution, the standards described typically result in a grade distribution consistent with the CBA grading policies. Class Participation The class sessions combine lecture, demonstrations, workshops, exercises, discussions, and other activities and are designed to help you develop your ability to recognize and develop opportunities to apply information systems. These sessions complement the rest of the course (readings, tutorials, assignments, projects, etc.). The interactive nature of the class means that your active participation in class is important for both your efforts to learn the materials and those of your fellow students. Class participation will be based on my subjective evaluation of your participation in the classroom activities and discussions. Your performance on class participation contributes up to 50 points. Quizzes The purpose of the quizzes is to provide you information about how familiar you are with the material BEFORE you take the midterm or the final. The midterm and the final will incorporate altered or unaltered versions of BUSMIS Printed: 9/16/2012

4 previously delivered attendance questions and quiz questions. Your performance on quizzes contributes up to 15 points, or 1.5 percent of your course grade. Each quiz will have five multiple choice questions with five possible answers and be worth 5 points. Workshops Quiz 1 will assess your knowledge from sessions 1 through 5, i.e. chapters 1, 2, 4, 11, and the Five Forces, Innovation Value Chain, Business Process Modeling Notation readings as well as the Visio Tutorial. Quiz 2 will assess your knowledge from sessions 6 through 10, i.e. chapters 5 and 6, and the Analytic Hierarchy Process and Competing on Analytics readings as well as the Access, SQL, and Excel Tutorials. Quiz 3 will assess your knowledge from sessions 13 through 22, i.e. chapters 3 and 12, and the Know What Your Customers Want, Profit from Customer Data, SAP ECC 6.0, and ERPsim MFG readings. One type of workshop helps you practice technical skills after you have received a lecture but before you are asked to complete an assignment. Another kind of workshop helps you receive feedback from me prior to a due date. The final category of workshops provides experiences using IS. Your attendance/performance in workshops contributes up to 20 points. SAP Competition In order to: 1. Gain a hands-on understanding of the concepts underlying enterprise systems; 2. Experience the benefits of enterprise integration firsthand; 3. Learn how to create, execute, and adapt a business strategy in a real-time environment; 4. Continue to learn how to work as a team; 5. Develop technical enterprise system skills. This competitive simulation will enable you to run a complete sales-to-sales manufacturing/distribution cycle by using SAP ECC 6.0. As you use SAP, you will make interdependent decisions about procurement, manufacturing, distribution, and sales. You will compete against other teams on price, availability, or for example, choose niche markets that other teams are not fulfilling. While some business processes are automated in order to make the competition engaging for you while you learn, other decision-making business processes are completely managed by you. These include forecasting sales, setting prices and marketing expenses, as well as determining manufacturing requirements, purchasing raw materials, and releasing production runs. You will experience the common sense of enterprise integration firsthand. Finally, using skills you have learned in lecture, a workshop, and an assignment you will analyze data extracted from your SAP software to create, execute, and adapt a business strategy in a competitive real-time environment and receive market feedback about the viability of your choices. Your performance in the fourth round of the SAP Competition will be measured using your team s net income, and will contribute up to 15 points, or 1.5 percent of your course grade. Individual Assignments Database Querying Assignment (Database Assignment) BUSMIS Printed: 9/16/2012

5 The purpose of the database querying assignment is to help you practice Access skills you learned in the lecture and in the Querying Databases workshop. This assignment will prepare you to find data in relational databases, which contain the data that is underneath enterprise resource planning (ERP) or supply chain management systems (SCM) such as SAP, Oracle Financials, or Microsoft Dynamics or customer relationship management (CRM) systems such as Salesforce.com or Netsuite CRM+. In this assignment, for example, you will crystalize your abilities to SELECT particular columns of data, FROM particular tables, WHERE certain criteria are true, and JOIN tables to make your data more meaningful, first by using the Design View of Queries in Access, and then by using Structured Query Language (SQL). Your performance on the Database Querying Assignment contributes up to 150 points, or 15 percent of your course grade. Data Analytics Assignment (Excel Assignment) The purpose of the data analytics assignment is to help you practice Excel skills you learned in lecture and in the Analyzing Data workshop. This assignment will prepare you to analyze data extracted from SAP ECC 6.0 while you and your team compete against all other teams in the class. During the competition you will analyze data that your team and other teams have generated. However, in preparation for your SAP competition, for this assignment, you will study data generated by previous students in previous competitions. For example, you will determine which manufacturers/distributors (e.g., student teams acting in these roles) performed well in terms of net income, which have solid balance sheets, and which have managed inventory, sales, or marketing well. Your performance on the Data Analytics Assignment contributes up to 150 points, or 15 percent of your course grade. Team Project Deliverables The purpose of the course project is to help you develop your managerial acumen. The readings, demonstrations, lectures, workshops, tutorials, assignments, and discussions in this course will introduce you many different ways that information systems can be used improve your and your company s performance. However, while understanding basic concepts and possibilities is important, applying information systems in organizations is often much messier. General recommendations like don t over-invest in infrastructure and create usable websites to enhance customers perceptions of your firm can have very different implications in different settings. The team project provides you with the environment to consider some of the real challenges associated with applying information systems to capture opportunities to improve, eliminate, or reengineer business processes in organizations. Project Part 1: Opportunity Identification Deliverable No modern organization can operate for very long without relying on the data or capabilities provided by IS. Effective managers are able to identify ways that their work and the work of those around them can be made more efficient and effective. You and your team will analyze a business process and determine the best way to use IS to address the most important issue with the business process. In this assignment you and your team will examine how IS are used to support the performance of some activity or process you are familiar with (e.g., travel expense accounting, recognizing the costs of providing the wrong product/service, assuring that physicians have clearances before they are hired, fulfilling online orders to a grocery store, auctioning advertising space). Based on your understanding of the business process that you and your team analyzed, your team will need to identify issues with the business process. Then you will need to identify the most important issue to address. Then you will find three completely different ways that IS can be used to improve the business process performance by addressing that core issue, for example, by increase performance, decrease costs, increase revenue, increase quality, extend market reach, etc. Finally, you will use a process you learn in the course to select one of your business process improvements. You will BUSMIS Printed: 9/16/2012

6 write a report, create a poster/presentation, and present your identified opportunity and your analysis. Your performance on the opportunity identification deliverable will contribute up to 100 points, or 10 percent of your course grade. Project Part 2: Final Proposal Deliverable You and your team will provide a convincing narrative, a financial argument, and a working prototype that explain how your identified opportunity should be pursued and present this work via a document, a presentation, and via recorded videos. A project proposal is an argument that you provide to those who will prospectively fund and otherwise support your business process improvement project. Identifying opportunities for improvement and capturing those opportunities are two different things. Moving even a single organizational process from one arrangement to another requires the development of budgets, evaluation of the financial and operational feasibility of the proposed change, framing of the opportunity in a way that they can be seen, and examination of the proposed technologies to ensure that the capability are actually available, often before funding can be awarded. Prototypes often serve two purposes: showing how the prospective solution will work and helping you indicate your knowledge about how the proposed solution will be implemented. Your team will present this proposal in written form, in a recorded poster/presentation, in a working IS prototype, and in a recorded use of the IS prototype. Your performance on the project proposal deliverable will contribute up to 200 points, or 20 percent of your course grade. Midterm The midterm will have 25 multiple choice questions. The midterm will cover chapters 1, 2, 3, 4, 5, 6, and 11 as well as the following readings and tutorials: Five Forces, Innovation Value Chain, Business Process Modeling Notation, Analytic Hierarchy Process, Competing On Analytics, Access, Visio, SQL. Your performance on the midterm will contribute up to 100 points, or 10 percent of your course grade. Final The final will have 50 multiple choice questions. The final will cover chapters 1-6, 11, 12, 13, as well as the following: Five Forces, Innovation Value Chain, Business Process Modeling Notation, Analytic Hierarchy Process, Competing On Analytics, and the Read Profit from Customer Data articles, as well as the Access, Excel, Visio, SQL, and SAP tutorials. Your performance on the final will contribute up to 200 points, or 20 percent of your course grade. Late Work Policy The results of the assignments, answers to the quiz questions, and materials from the project deliverables will be an important part of the classroom discussion and activities. As a result, timely completion of the work is essential, and late assignments cannot be accepted. If for some reason you are unable to submit work or complete a quiz it is your responsibility to make alternative arrangements before the due date. In the event of an emergency that prevents you from making these arrangements, you will need to provide documentation of the situation (e.g. a letter from a physician, etc.). Students with Disabilities If you have a disability for which you are or may be requesting an accommodation, you are encouraged to contact your instructor and Disability Resources and Services, 216 William Pitt Union, (412) / (412) BUSMIS Printed: 9/16/2012

7 (TTY), as early as possible in the term. DRS will verify your disability and determine reasonable accommodations for this course. Academic Integrity Students in this course will be expected to comply with Any student suspected of violating this obligation for any reason during the semester will be required to participate in the procedural process, initiated at the instructor level, as outlined in the University Guidelines on Academic Integrity. This may include, but is not limited to the confiscation of the examination of any individual suspected of violating University Policy. Furthermore, no student may bring any unauthorized materials to an exam, including dictionaries, programmable calculators, PDAs, computers, cell phones, any communication devices, etc. Project and SAP Teams (5-6 members each) Project teams and SAP teams will be the same sets of individuals. Additionally, these same teams will work together to win the SAP Competition. Each team should have three to four laptops and will need to purchase four licenses to use the SAP ERPsim Manufacturing Game. The cost for each license will be $40 CAD so the lowest cost for each person on the team is ($40 CAD * 4)/6 == $26.67CAD if four licenses are purchased and there are six team members. BUSMIS Printed: 9/16/2012

8 # Date Student Preparation D L W Topic Student Measures 1 8/27 Read Chapter 1 & 2. Course Outline 2 8/29 Read Chapter 4, pp & Five Forces article. Analyzing the External Environment 9/3 No Monday class NA NA 3 9/5 Read Chapter 4, pp & Innovation Value Chain. Analyzing the Internal Environment 4 9/10 Read Chapter 11. Analyzing Business Processes 1 5 9/12 Read Business Process Modeling Notation & Visio Tutorial. Analyzing Business Processes 2 6 9/17 Business Intelligence/Analytics Data Mining Workshop 7 9/19 Business Intelligence/Analytics Data Mining Workshop 8 9/24 Read Analytic Hierarchy Process. Identifying and Ranking Opportunities 9 9/26 Read Chapter 5; prepare for quiz. Relational Database 1 Quiz 1 (sessions 1-5) 10 10/1 Read/Do MS Access Online Tutorials. Relational Database /3 Read/Do SQL Tutorials. Relational Database 3 10/8 No Monday class N/A N/A 12 10/9 None Querying Databases Workshop 13 10/10 Read Chapter 6 & Competing on Analytics. Analyzing to Compete /15 Read Chapter 3 & Know What Your Customers Want. Analyzing to Compete 2 Database Assignment due /17 Read/do Excel Tutorials. Prepare for quiz. Review for Midterm Quiz 2 (sessions 6-12) 16 10/22 Read Profit from Customer Data article (not on midterm). Analyzing Data Workshop 17 10/24 Review material from Session 1 through Session 12. Midterm Midterm 18 10/29 Develop draft Opportunity Identification. Identifying/Ranking Opportunities Workshop 19 10/31 Complete Identifying your Opportunities. Opportunity Identification Presentations Project 1: Opportunity Identification due /5 Read Chapter 12 (pp ) Proposing Valuable Projects 21 11/7 Read SAP ECC 6.0 article. ERP 1: ERP Systems 22 11/12 Read ERPsim MFG Intro document. ERP 2: SAP Quarters 1 & 2 Data Analytics Assignment due /14 Develop competitive strategy. ERP 3: SAP Quarters 3 and 4 Net Income in Quarter /19 Read Chapter 12 (pp ); prepare for quiz. CRM Systems 11/21 Thanksgiving Recess (11/21 through 11/25) N/A N/A 25 11/26 Read Chapter 12 (pp ); prepare for quiz. SCM Systems Quiz 3 (sessions 13-22) 26 11/28 None Proposing Valuable Projects Workshop 27 12/3 Read Chapter 13 E-commerce 28 12/5 Review Ch. 1-6, 11, 12, 13, readings, and lectures. Review for Final Project 2: Final Proposal due. Final Exam BUSMIS Printed: 9/16/2012

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