User guide Managing unsatisfied customers
|
|
- Gregory Brooks
- 8 years ago
- Views:
Transcription
1 User guide Managing unsatisfied customers Last update : June 2014
2 INTRODUCTION Identification of unsatisfied customers: The list of respondents who triggered an alert is displayed directly in the interface. From the «Alerts» menu, display your statistics in different angles and consult from the «List», the alerts details by respondents.
3 INTRODUCTION Identification of unsatisfied customers: From the «List» sub-menu, the user (no matter his level and his rights) has the possibility to view the respondent answers sheet, then send an answer (if he is given the rights).
4 ALERTS ADMINISTRATION (PRO AND ENTREPRISE ACCOUNTS) This function gives you the opportunity to set your alerts and to be notified by if you wish to. Please note that this function is only available for the users with questionnaires administration rights. Click here to create a new alert The alerts you created will be displayed here. The ranking is based by default on the alert level. To modify the order, use the «Drag and drop» system by clicking on the following sign From the «properties» menu of your questionnaire, go to the left menu of your screen and click on «alerts». Note : this menu is only available once you created your questionnaire.
5 ALERTS ADMINISTRATION (PRO AND ENTREPRISE ACCOUNTS) Create a new alert Once you clicked on «New alert», this page will appear : Name your alert Select a question or a metadata for your alert. Check the responses that will be the subject of your alert Summary of your alert parameter And/Or relation between your metadata questions
6 ALERTS ADMINISTRATION (PRO AND ENTREPRISE ACCOUNTS) Create a new alert (following) Note : the creation of a new alert is only for the following questions : Closed questions (single choice, multiple choice, drop down box), survey, NPS, table (single choice, multiple choice) and finally the metadata. Click on «Envoyer un lors du déclenchement de l alerte» to receive an notification. c Sender s name Sender s s who will receive the notification subject c body. Choisissez aussi les questions/métadonné es à inclurent dans l .
7 ALERTS STATISTICS You will find on the top of each analysis, an «information» space, synthesizing your number of alerts, their processing, the average processing time and the date of oldest questionnaire unanswered. You have 4 types of analysis for your alerts statistics (details hereafter). The number of alerts compared with the alert rate The processing time compared with the alert rate The resolution The categories
8 ALERTS STATISTICS The number of alerts compared with the alert rate This type of display allows to visualize the number of customers in alert and the alert rate. The alert rate is the alert total number on the respondent total number. Display by interval
9 ALERTS STATISTICS The processing time compared with the alert rate This type of display allows to visualize the processing time and the alert rate. The alert rate is the alert total number on the respondent total number. Display by interval
10 ALERTS STATISTICS Resolution This type of display allows to visualize the number of processed alerts by type of resolution. Affichage par intervalle
11 ALERTS STATISTICS Categories Cette affichage permet de visualiser le nombre de clients traités par des catégories que vous aurez définies au préalable. Affichage par intervalle
12 ALERTS LIST By default, this screen displays unprocessed customers. You can show all the customers who have been processed (a response was previously sent) This module allows to displays the list of unsatisfied customers and to provide an answer. 2 sub-menus are available: o The list of unsatisfied customers o The statistics of responses Features: o Displays the details of the response List of respondents who expressed dissatisfaction o Respond to an unhappy customers
13 ALERTS LIST - PROCESSED CUSTOMERS Display your customers and view the reply by clicking on this icon Display your processed customers Click here to display the reply
14 ALERTS LIST - PROCESSED CUSTOMERS Example of reply sent with Sharing-Data, following an alert. In response to your satisfaction survey In In
15 PROCESSING AN UNSATISFIED CUSTOMER 2 ways to respond to a customer : The user can respond freely to the respondent He can also choose from a library of responses
16 AD-HOC REPLIES - RESPOND TO A DISSATISFIED CUSTOMER The name and from the sender are by default those of the sender, they can be changed Choose the language response Access to the response library Text formatting options Response display type Free text Send the Once the sent, the response is available from the "processed" customer list
17 MODELS OF AVAILABLE ANSWERS Access the list Search engine List of answers type Description = type of response Shows the beginning of the response type
18 AVAILABLE STATISTICS Statistics: Number of dissatisfied customers Number of clients treated = clients who have received a reply by Support rate = Number of customers to whom a response was sent / number of dissatisfied customers Response time = time between the date of response to the questionnaire and the mailing date of the response Statistics: - By Topics - By Type of Resolution Display number of answers by category
USER Guide. ECONOMIX Solution. New Module - Purchases online. Purchases Online. User Guide. 2009 ECONOMIX SYSTÈME INC. Tous droits réservés.
USER Guide New Module - Purchases online ECONOMIX Solution 1 Module PURCHASES ONLINE Module Introduction Economix introduces a new feature called. This feature has been developed to facilitate the ordering
More informationSQL Server Automated Administration
SQL Server Automated Administration To automate administration: Establish the administrative responsibilities or server events that occur regularly and can be administered programmatically. Define a set
More informationWelcome to this review guide for Configuration and Using ZyALERT. Conditions. Contact Us. Review Guide Configuration and Using ZyALERT
Welcome to this review guide for Configuration and Using ZyALERT This review guide will guide you through the steps necessary to configure ZyALERT, maintain users and alerts to be able to send email alerts
More informationMessages Tab. Overview: The Messages Tab. Inbox: Viewing and Replying to Messages. Composing New Messages. Archiving Messages
Messages Tab Overview: The Messages Tab Inbox: Viewing and Replying to Messages Composing New Messages Archiving Messages 1 Overview: The Message Center The Message Center will be the central forum for
More informationRich Web Mail Quick Guide
February 09 Rich Web Mail Quick Guide Version 1.3 Table of Contents 1 Purpose... 3 2 Quick Start Web Mail Overview... 3 2.1 Primary Email Features... 3 2.1.1 Report as Spam Feature Description...3 2.1.2
More informationGmail: Sending, replying, attachments, and printing
If you're using an old version of Gmail, your Inbox may look a little different. Gmail: Sending, replying, attachments, and printing Welcome to Gmail. This document will give you a quick overview of how
More informationOffice 365 Employee Email San Jac Outlook 2013
Office 365 Employee Email San Jac Outlook 2013 Interface Overview 1. Quick Access Toolbar contains shortcuts for the most commonly used tools. 2. File tab (Backstage View) contains tools to manage account
More informationCWA Flow. CWA Flow 8D Report. The flexibly configurable software. Claim and Complaint Management. User-defined forms and processes
CWA Flow 8D Report Web- and workflow-based software for claims, problems and 8D reports CWA Flow Claim and Complaint Management The flexibly configurable software User-defined forms and processes Workflow
More informationEmail - Spam Spam Email Firewall How Does the Spam Firewall Work? Getting Started username Create New Password
Email - Spam Spam Email Firewall ODU s Information Services has implemented a Spam Firewall to help you manage spam e-mail from Internet senders. Generally defined, spam e-mail is an unsolicited mailing,
More informationReceiving Secure Emails
Receiving Secure Emails This document explains how you can access emails that have been sent to you through CyberArk s Secure Email system in several simple steps. When you receive a secure email, you
More informationAKCess Pro Server Acknowledge Alerts & Sensor Status Manual
www.akcp.com AKCess Pro Server Acknowledge Alerts & Sensor Status Manual Copyright 2015, AKCP Co., Ltd. Table of Contents Introduction... 3 The example SEC configuration... 4 Acknowledging sensor alerts...
More informationOSCAR-Phoenix Interface Training Guide Procurement Services Phoenix User Interface Training Guide
Phoenix User Interface Training Guide Updated11/2/2013 1 Beginning soon Procurement will enable a new interface within OSCAR call the Phoenix interface. This new interface will replace the original interface
More informationSpecialized image collection of exercises Recueil d images spécialisées d exercices
PHYSIGRAPHE CLIPART Specialized image collection of exercises Recueil d images spécialisées d exercices MORE THAN 2200 IMAGES ET PLUS VERSION 2 PRO CDROM FOR WINDOWS and MAC CDROM POUR WINDOWS et MAC BMP
More informationUsing AppMetrics to Handle Hung Components and Applications
Using AppMetrics to Handle Hung Components and Applications AppMetrics has the ability to detect hung COM+ components and applications, providing a means of alerting staff to situations where critical
More informationFTP-Stream Module: InstantShare End User Guide
FTP-Stream Module: InstantShare End User Guide InstantShare Overview InstantShare is an easy way to quickly share large files to external partners and to request them to send files back to you. But unlike
More informationInstalling your Digital Certificate & Using on MS Out Look 2007.
Installing your Digital Certificate & Using on MS Out Look 2007. Note: This technical paper is only to guide you the steps to follow on how to configure and use digital signatures. Therefore Certificate
More informationTool & Asset Manager 2.0. User's guide 2015
Tool & Asset Manager 2.0 User's guide 2015 Table of contents Getting Started...4 Installation...5 "Standalone" Edition...6 "Network" Edition...7 Modify the language...8 Barcode scanning...9 Barcode label
More informationPersonnalisez votre intérieur avec les revêtements imprimés ALYOS design
Plafond tendu à froid ALYOS technology ALYOS technology vous propose un ensemble de solutions techniques pour vos intérieurs. Spécialiste dans le domaine du plafond tendu, nous avons conçu et développé
More informationSecure Email Client User Guide Receiving Secure Email from Mercantile Bank
Receiving Secure Email from Contents This document provides a brief, end-user overview of the Secure Email system which has been implemented by. Why Secure Email? When someone sends you an email, the email
More informationCliquez sur le résultat que vous avez obtenu au test de classement linguistique Click on the result you obtained following the language test
Cliquez sur le résultat que vous avez obtenu au test de classement linguistique Click on the result you obtained following the language test E1N (SVP contactez-nous si vous avez obtenu ce résultat / Please
More informationCARS: Agency Standard Reports. Mark Ross and Bryan Erwin August 13, 2014
CARS: Agency Standard Reports Mark Ross and Bryan Erwin August 13, 2014 Agency Standard Reporting - ASR Agency Standard Reporting (ASR) is a new module in the Central Accounting Reporting System (CARS).
More informationHow to create Event Filters directly from the Event Viewer
How to create Event Filters directly from the Event Viewer Event Filters determine the action that SNMPc takes when a trap is received or an event is triggered. SNMPc 7.0 supports the ability to create
More informationopenoffice 32 manual : The User's Guide
openoffice 32 manual : The User's Guide openoffice 32 manual actually carries a great offer for his or her customers giving users unlimited access and downloads. OPENOFFICE 32 MANUAL To begin finding Openoffice
More informationopenoffice impress manual
Reference Manual To understand showcasing to make use of and the way to totally exploit openoffice impress manual to your benefit, there are many sources of information for your requirements. OPENOFFICE
More informationMicrosoft Outlook 2003 Module 1
Microsoft Outlook 200 Module 1 http://pds.hccfl.edu/pds Microsoft Outlook 200: Module 1 October 2006 2006 Hillsborough Community College - Professional Development Services Hillsborough Community College
More informationKroll Mail Module. Contents
Kroll Mail Module Contents Accessing the Mail Module... 1 Mail Screen Explained... 2 Creating a Distribution List... 3 Composing a Message... 6 Sending Broadcast Messages from Central Maintenance... 8
More informationPosition/Applicant Tracking Training Guide. One team, one goal... exceeding expectations together
Position/Applicant Tracking Training Guide One team, one goal... exceeding expectations together Managing the Applicant Pool From the Employment Application Administration Main Menu, click on the Position/Applicant
More informationMicrosoft Outlook 2013 Part 1: Introduction to Outlook
CALIFORNIA STATE UNIVERSITY, LOS ANGELES INFORMATION TECHNOLOGY SERVICES Microsoft Outlook 2013 Part 1: Introduction to Outlook Fall 2014, Version 1.0 Table of Contents Introduction...3 Starting Outlook...3
More informationSecure E-Mail Management Guide. June 2008
Secure E-Mail Management Guide June 2008 What are Paychex Secure Messages? To enhance the security of client and vendor data, Paychex created the Paychex Secure E-mail Message Center, a Web site hosted
More informationGrant Management System Training Guide Module 9 Notification Center Home Dashboard Ver 6.1 Updated: 2.13.2014
Grant Management System Training Guide Module 9 Notification Center Home Dashboard Ver 6.1 Updated: 2.13.2014 Prepared by: Table of Contents Module 9: Notification Center on the Home Dashboard This module
More informationsmarshencrypt User s Guide
Versions Addressed: smarshencrypt 2.0 Document Updated: 7/30/2010 Copyright 2010 Smarsh, Inc. All rights Purpose: This document will guide the end user in receiving and viewing smarshencrypt secure messages.
More informationMICROSOFT OUTLOOK 2010 READ, ORGANIZE, SEND AND RESPONSE E-MAILS
MICROSOFT OUTLOOK 2010 READ, ORGANIZE, SEND AND RESPONSE E-MAILS Last Edited: 2012-07-09 1 Read Emails... 4 Find the inbox... 4 Change new incoming e-mail notification options... 5 Read email... 6 Change
More informationConnect Ticket Entry. Quick Reference Guide
Connect Ticket Entry Quick Reference Guide Davisware 514 Market Loop West Dundee, IL 60118 Phone: (847) 426-6000 Fax: (847) 426-6027 Contents are the exclusive property of Davisware. Copyright 2015. All
More informationEmbedded ERP for Magento Integration and User Guidelines Version 2.6 & 2.1
Embedded ERP for Magento Integration and User Guidelines Version 2.6 & 2.1 1. Getting started... 3 1.1 Main functions... 3 1.2 General operating... 4 1.3 Solution advantages... 6 2. Setting / Configuration...
More informationUsing Actions and Alerts
Using Actions and Alerts Depending on the responses received from polling, or the types of messages received, WhatsUp Gold can be set up to fire actions to notify you of any change on your network. Actions
More informationZ-Way Home Automation User Interface Documentation. (c) Z-Wave.Me Team, based on Version 2.0
Z-Way Home Automation User Interface Documentation (c) Z-Wave.Me Team, based on Version 2.0 2 Contents 1 The Z-Way HA User Manual 5 1.1 Widgets......................................... 6 1.2 Notifications......................................
More informationCours de base / Basic Courses. Niveau avancé / Advanced Level ESL 1112 ESL 1113 ESL 2111 ESL 2112 ESL 2113
Cliquez sur le dernier cours d anglais langue seconde (ESL) que vous avez complété Click on the last English as a Second Language (ESL) course you have completed / ESL 1112 / & & N.B. : Les auditeurs ne
More informationHOW TO GUIDE MONEY MANAGEMENT
MONEY MANAGEMENT CONTENTS Introduction... 2 Launch Money Management... 3 Add Accounts... 4 Delete Accounts... 6 Transaction History... 7 Sorting Transaction History... 7 Deleting Transactions (Manual Only)...
More informationOutlook Email. User Guide IS TRAINING CENTER. 833 Chestnut St, Suite 600. Philadelphia, PA 19107 215-503-7500
Outlook Email User Guide IS TRAINING CENTER 833 Chestnut St, Suite 600 Philadelphia, PA 19107 215-503-7500 This page intentionally left blank. TABLE OF CONTENTS Getting Started... 3 Opening Outlook...
More informationNote concernant votre accord de souscription au service «Trusted Certificate Service» (TCS)
Note concernant votre accord de souscription au service «Trusted Certificate Service» (TCS) Veuillez vérifier les éléments suivants avant de nous soumettre votre accord : 1. Vous avez bien lu et paraphé
More informationOutlook Web Access User Guide
Outlook Web Access User Guide Page 1 of 37 Table of Contents Logging in to Outlook Web Access (OWA) 3 Inbox 4 Reading emails 5 The Toolbar 6 Sending a New Email 7 The Toolbar 8 Managing your Inbox 9 Calendar
More informationUSING MICROSOFT OUTLOOK 2013
USING MICROSOFT OUTLOOK 2013 Staff Development Technology 0 P a g e TABLE OF CONTENTS Outlook 2013 Ribbon... 1 Viewing Inbox... 1 Background Color and Themes... 2 INBOX... 3 Reading Pane... 3 Turn off/on
More informationGiftWorks Online Donations
GiftWorks Online Donations Getting Started GiftWorks Online Donations delivers a fast, convenient tool for accepting online donations (through your website or through an email link) and downloading those
More information1. How to Register... 2. 2. Forgot Password... 4. 3. Login to MailTrack Webmail... 5. 4. Accessing MailTrack message Centre... 6
MailTrack How To Document 27 March 2014 Table of Contents 1. How to Register... 2 2. Forgot Password... 4 3. Login to MailTrack Webmail... 5 4. Accessing MailTrack message Centre... 6 5. Creating a MailTrack
More informationCDUfiles User Guide. Chapter 1: Accessing your data with CDUfiles. Sign In. CDUfiles User Guide Page 1. Here are the first steps to using CDUfiles.
CDUfiles User Guide Chapter 1: Accessing your data with CDUfiles Here are the first steps to using CDUfiles. Sign In Open your web browser and enter cdufiles.cdu.edu.au or Note: Use cdufiles.egnyte.com
More informationUser Manual Culturethèque Thailand
User Manual Culturethèque Thailand Contents: 1. What can one do at Culturethèque?... 3 2. How to access Culturethèque?... 4 3. How to search on Culturethèque?... 5 4. How to access documents on Culturethèque?...
More informationAdvanced Outlook Tutorials
Advanced Outlook Tutorials Filtering: Create a filter to send email directly to a specific folder from a certain sender: 1. Right click on the sender s email. 2. Choose Rules. 3. Click on Create Rule.
More informationREVIEWER S GUIDE - QURB -
REVIEWER S GUIDE - QURB - INTRODUCTION Industry watchers predict that nearly half of a typical user s Inbox will be spam by 2005. What if you could guarantee that each morning you opened a completely clean
More informationMICROSOFT OUTLOOK EMAIL FUNCTION
MICROSOFT OUTLOOK EMAIL FUNCTION BAMSI Professional Development & Training Revised: January 00/ AJ OUTLOOK EMAIL Topic See Page Learning Objectives Overview Incoming Email: Reading/Replying/Forwarding
More informationOutlook Rules and Alerts
Outlook Rules and Alerts Utilizing Outlook Rules and Alerts to help you organize and prioritize your e-mail. Table of Contents: 1. Tackling Your In-box 2. Outlook Rules and Alerts 3. Examples 4. Rule Set-up
More informationHow To Download Openoffice 40 Manual And User Guide
openoffice 40 manual : The User's Guide openoffice 40 manual actually features a great offer for his or her customers giving users unlimited access and downloads. OPENOFFICE 40 MANUAL To begin with finding
More informationPARTICIPANT DIRECTORY
Registration form (formulaire aussi disponible en français) TRADE MISSION TO FLORIDA September 29 to October 2, 2015 One form per participant please Contact Information TRADE MISSIONS Membership number*
More informationParent Single Sign-On Quick Reference Guide
Parent Single Sign-On Quick Reference Guide Parent Single Sign-On, introduced in PowerSchool 6.2, offers a number of benefits, including access to multiple students with one sign in, a personalized account
More informationEmail Setup Guide v8.3.0
Administration Guide March 11, 2008 Contents About this guide Organization Related guides Preparing for setup The organization s domain Servers used for IMAP email Storage space allocated for email The
More informationTable of Contents. Table of Contents 3
User Guide EPiServer 7 Mail Revision A, 2012 Table of Contents 3 Table of Contents Table of Contents 3 Introduction 5 About This Documentation 5 Accessing EPiServer Help System 5 Online Community on EPiServer
More informationZipit Chat. Functional Specification / User Manual
Zipit Chat Functional Specification / User Manual 1 Table of Contents 1. Zipit Chat Overview... 4 How to download... 4 Supported version... 4 2. Functionalities... 4 Get Started... 4 Login... 7 Payment
More informationManage messages by using rules
Page 1 of 6 Microsoft Office Outlook Manage messages by using rules Applies to: Microsoft Office Outlook 2007 Hide All This article explains what rules are and how you can use rules to stay organized and
More informationOutlook Web Application (OWA) Basic Training
Outlook Web Application (OWA) Basic Training Requirements to use OWA Full Version: You must use at least version 7 of Internet Explorer, Safari on Mac, and Firefox 3.X (these two achieve 99 percent feature
More informationUsing the Barracuda Spam Firewall to Filter Your Emails
Using the Barracuda Spam Firewall to Filter Your Emails This chapter describes how end users interact with the Barracuda Spam Firewall to check their quarantined messages, classify messages as spam and
More informationFuture Entreprise. Jean-Dominique Meunier NEM Executive Director www.nem-initiative.org. Nov. 23, 2009 FIA Stockholm
Future Entreprise Jean-Dominique Meunier NEM Executive Director www.nem-initiative.org Nov. 23, 2009 FIA Stockholm 1 Nov. 23, 2009 FIA Stockholm Source : @JDM 2 Nov. 23, 2009 FIA Stockholm Source : @JDM
More informationCase Management Implementation Guide
Case Management Implementation Guide Salesforce, Summer 15 @salesforcedocs Last updated: June 30, 2015 Copyright 2000 2015 salesforce.com, inc. All rights reserved. Salesforce is a registered trademark
More informationFacilities and Safety How-To Guide: Accessing and Using Your UCF Webmail Account
Launch Internet Explorer Click on the Internet Explorer icon at the bottom left of the computer screen. Go to the UCF Webmail Website 1. In the address bar at the top of the screen, type webmail.ucf.edu.
More informationMicrosoft Outlook 2010 Part 1: Introduction to Outlook
CALIFORNIA STATE UNIVERSITY, LOS ANGELES INFORMATION TECHNOLOGY SERVICES Microsoft Outlook 2010 Part 1: Introduction to Outlook Spring 2015, Version 1.4 Table of Contents Introduction...3 Starting Outlook...3
More informationAccess your email account by clicking the Email link on the navigation bar. The first page you see is the Message List.
Email Quick Start The Email tool allows you to send email easily. You can also organize received mail using folders and email addresses using the Address Book. Sections Accessing your email Checking emails
More informationMicrosoft Outlook 2010 Part 1: Introduction to Outlook
CALIFORNIA STATE UNIVERSITY, LOS ANGELES INFORMATION TECHNOLOGY SERVICES Microsoft Outlook 2010 Part 1: Introduction to Outlook Spring 2012, Version 1.0 Table of Contents Introduction...3 Starting the
More informationManaging Contacts in Outlook
Managing Contacts in Outlook This document provides instructions for creating contacts and distribution lists in Microsoft Outlook 2007. In addition, instructions for using contacts in a Microsoft Word
More informationCase Management System. Instructions for Party Representatives
Case Management System Instructions for Party Representatives Contents 1. View a Case Site 2. Send, Receive, and Reply to Messages 3. Find and Update Information about the Claim 4. View, Upload, and Organize
More informationOUTLOOK 2013 - GETTING STARTED
OUTLOOK 2013 - GETTING STARTED Information Technology September 1, 2014 1 GETTING STARTED IN OUTLOOK 2013 Backstage View Ribbon Navigation Pane View Pane Navigation Bar Reading Pane 2 Backstage View contains
More informationPROOFPOINT COMMUNICATION SERVICE (PCS)
INTRODUCING THE PROOFPOINT COMMUNICATION SERVICE (PCS) Customer Reference Guide March 2015 Version 2.0 TABLE OF CONTENTS Introduction...3 Important Notes...3 Using the Proofpoint Communication Service
More informationWord Secure Messaging User Guide. Version 3.0
Word Secure Messaging User Guide Version 3.0 Copyright 2007-2013 WordSecure, LLC. All Rights Reserved. Page 1 of 7 1. Introduction Word Secure Messaging is a program that allows you to exchange encrypted
More informationHelp Desk Web User Guide
Help Desk Web User Guide 1 P age Contents Create an Incident... 3 Classifying Category... 3 Describe Incident Request... 3 Add Attachments to the Request... 4 Requests... 4 Request List View... 5 Modes
More informationWharf T&T. iwatch 2012 Mobile Apps User Guide (ios / Android)
Wharf T&T iwatch 2012 Mobile Apps User Guide (ios / Android) 1 Table of Contents 1. iwatch... 3 1.1 Application download and login... 3 2. imonitor... 4 2.1 imonitor Setup Procedures (First-time user)...
More informationModule 1. 4 Login-Send Message to Teacher
Module 1. 4 Login-Send Message to Teacher Students, in this lesson you will 1. Learn to login to your InterAct account. 2. Learn how to send an email message. Logging on to Students Online 1. Launch the
More informationMEDGEN EHR Release Notes: Version 6.2 Build 106.6.20
10/18/2013 MEDGEN EHR Release Notes: Version 6.2 Build 106.6.20 Special Note: Comtron is excited to announce that over the next few weeks all of our Medgen products will be going through a rebranding process.
More informationKUMC Spam Firewall: Barracuda Instructions
KUMC Spam Firewall: Barracuda Instructions Receiving Messages from the KUMC Spam Firewall Greeting Message The first time the KUMC Spam Firewall quarantines an email intended for you, the system sends
More informationUsing Outlook Web App
Using Outlook Web App About Outlook Web App Using a web browser and the Internet, Outlook Web App (OWA) provides access to your Exchange mailbox from anywhere in the world at any time. Outlook Web App
More informationDI SHAREPOINT PORTAL. User Guide
DI SHAREPOINT PORTAL User Guide -1- TABLE OF CONTENTS PREFACE... 3 SECTION 1: DI PORTAL ACCESS... 4 REQUEST USER ACCESS... 4 To register... 4 SIGNING IN TO THE PORTAL... 8 To sign in to the DI Portal...
More informationFaculty & Staff Guide for Outlook Web App (OWA) Prepared by Information Technology Division Lehman College July 11, 2013
im Faculty & Staff Guide for Outlook Web App (OWA) Prepared by Information Technology Division Lehman College July 11, 2013 Lehman College, CUNY 1 Information Technology Division Table of Contents Introduction...
More informationCWA Flow. CWA Flow 8D Report. Web-based solution. Workflow management with integrated process designer. Workflow and web-based solution
CWA Flow 8D Report Web- and workflow-based software for claims, problems and 8D reports CWA Flow Workflow management with integrated process designer Web-based solution Workflow and web-based solution
More informationUsing the Help Desk. Logging into Help Desk. Creating a New Help Desk Ticket
powered by Logging into Help Desk 1. Go to http://helpdesk.hslc.org. 2. Login using your username and password. 3. Are you creating a new Help Desk ticket? If yes, see Creating a New Help Desk Ticket.
More informationHow to Use Teczo Mailing Services V1.00.01
How to Use Teczo Mailing Services What is Teczo Mailing Services? Send Email to Filtered Partner Contacts Send Email to Selected (Checked) Partner Contacts Send Email to Contacts through the Related Contacts
More informationTREATIES AND OTHER INTERNATIONAL ACTS SERIES 12859. Agreement Between the UNITED STATES OF AMERICA and CONGO
1 TREATIES AND OTHER INTERNATIONAL ACTS SERIES 12859 EMPLOYMENT Agreement Between the UNITED STATES OF AMERICA and CONGO Effected by Exchange of Notes Dated at Washington April 11 and May 23, 1997 2 NOTE
More informationGSAC CONSIGNE DE NAVIGABILITE définie par la DIRECTION GENERALE DE L AVIATION CIVILE Les examens ou modifications décrits ci-dessous sont impératifs. La non application des exigences contenues dans cette
More informationWHAT S NEW IN OUTLOOK 2010 & HOW TO CUSTOMIZE IT
WHAT S NEW IN OUTLOOK 2010 & HOW TO CUSTOMIZE IT THE RIBBON... 2 CONTEXTUAL TABS... 4 THE FILE TAB... 4 DIALOG BOXES... 5 MINIMIZING THE RIBBON... 5 CUSTOMIZING THE RIBBON... 6 CUSTOMIZING THE QUICK ACCESS
More informationKeywords: upper-extremity posture, computer mouse, left hand
A PRELIMINARY INVESTIGATION OF THE COMPARISON OF RIGHT-HANDED VERSUS LEFT-HANDED COMPUTER MOUSE USE SANTOS BRENDA École Polytechnique de Montréal, Département de Mathématiques et de Génie Industriel, Campus
More informationP2P Manual for Portal Users
P2P Manual for Portal Users Contents Registration pg. 2 Registering a Practice/Receiving Notifications pg. 2 ecw P2P Messages pg. 3 o Sending Messages o Receiving Messages Attachments pg. 4 Contacts pg.
More informationMicrosoft Windows SharePoint
Microsoft Windows SharePoint SharePoint Basics Introduction What is Microsoft SharePoint? SharePoint is a tool to connect people and information. It provides a central site for sharing information with
More informationHow To Send An Encrypted Email In Outlook 2000 (For A Password Protected Email) On A Pc Or Macintosh (For An Ipo) On Pc Or Ipo (For Pc Or For A Password Safemail) On An Iphone Or
Outlook 2000 1. Open Outlook 2000 and select the Tools > Options > Security. 2. Click Change Settings. 3. Under the Certificates and Algorithms, there are two Choose buttons. The first allows you to select
More informationUsing the Barracuda to Filter Your Emails
Using the Barracuda to Filter Your Emails The following describes how end users interact with the Barracuda to check their quarantined messages, classify messages as spam and not spam, and modify their
More informationUsing Unified Communications Chat from Sametime Connect Client
Using Unified Communications Chat from Sametime Connect Client Contents Overview... 1 Task Reference... 2 Contacts... 3 Text chats... 4 Calls and video... 5 Overview Task Reference Read this section to
More informationWebsense Secure Messaging User Help
Websense Secure Messaging User Help Welcome to Websense Secure Messaging, a tool that provides a secure portal for the transmission and viewing of sensitive, personal data in email. Use the portal to view
More informationMXIE User s Guide. Introduction
Introduction MXIE is the software interface by which system users can access MX services and resources. This guide introduces the most frequently used MXIE operations. Refer to the MXIE User s Manual for
More informationArchive Attender Version 3.5
Archive Attender Version 3.5 End User Quick Guide Sherpa Software (800) 255-5155 www.sherpasoftware.com End User Quick Guide Table of Contents What is Archive Attender?... 3 How it Works... 3 What happens
More informationLaw School Computing Services User Memo
Law School Computing Services User Memo Using Rules in the Outlook Desktop Client Manage email messages by using rules A rule is an action that Microsoft Outlook 2013 runs automatically on incoming or
More informationNovar Database Mail Setup Guidelines
Database Mail Setup Guidelines August 2015 Delivering the Moment Publication Information 2015 Imagine Communications Corp. Proprietary and Confidential. Imagine Communications considers this document and
More informationopenoffice impress 3 guide
openoffice impress 3 guide AN INTRODUCTORY GUIDE For more course product tips check out us, leave a comment about any openoffice impress 3 guide you have used and inform us relating to your favorite ones.
More informationD2L EMAIL 1: FINDING/READING/REPLYING
D2L EMAIL 1: FINDING/READING/REPLYING D2L EMAIL: A GLOBAL TOOL Like the Calendar and File Locker, D2L email is a global tool. This means that you can access it from any part of D2L, and that you can use
More informationUsing Microsoft Office 2013: Outlook. Gerry Kruyer
Using Microsoft Office 2013: Outlook Table of Contents Outlook 2013 Ribbon... 4 Viewing Inbox... 4 Folders... 4 Home Tab... 5 Background Colour and Themes... 5 Inbox... 6 Reading Pane... 6 Turn off/on
More informationVodafone multitxt Outlook Mobile Services (OMS)
Vodafone multitxt Outlook Mobile Services (OMS) Microsoft Outlook 2007+ Mobile Service (OMS) Sending messages Replies FAQs 2 3 5 6 1 Microsoft Outlook 2007+ Mobile Service (OMS) Outlook Mobile Service
More informationTurn on or off the Out of Office Assistant
Turn on or off the Out of Office Assistant The Tools menu appears on the main Outlook window. The main window is the same window that appears when you start Outlook and includes the File, Edit, View, Go,
More information