shl Doc 4243 Filed 08/30/12 Entered 08/30/12 12:36:24 Main Document Pg 1 of 49

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1 Pg 1 of 49 UNITED STATES BANKRUPTCY COURT SOUTHERN DISTRICT OF NEW YORK x : In re : Chapter 11 Case No. : AMR CORPORATION, et al., : (SHL) : Debtors. : (Jointly Administered) : x SIXTH MONTHLY STATEMENT OF THE BOSTON CONSULTING GROUP, INC. FOR COMPENSATION FOR SERVICES RENDERED AS STRATEGIC CONSULTANTS FOR THE DEBTORS FOR THE PERIOD FROM JULY 1, 2012 THROUGH JULY 31, 2012 Name of Applicant: Authorized to Provide Professional Services to: The Boston Consulting Group, Inc. Debtors Date of Retention: Nunc pro tunc to January 9, 2012 Period for which Compensation and Expense July 1 through Reimbursement is sought: July 31, 2012 Amount of Fees: $1,727,000 Amount of Expense Reimbursement: $ Total Requested Fees Less Holdback $1,381,600 Adjustment of 20% Per Order: This is a X Monthly Interim Final Application 1 Pursuant to the terms of BCG s retention, BCG is not seeking reimbursement for the expenses it incurs on this engagement. EAST\

2 Pg 2 of 49 Exhibit A Summary of Hours Incurred by Professional for July 1, 2012 through July 31, Professional Position Current Hours Billed Ken Keverian Senior Partner and Managing Director 31.0 Vik Bhatia Partner and Managing Director Ameeth Sankaran Principal Kevin Kelley Principal Principal Louis Goldberg Project Leader Consultant Amanda Luther Consultant Bunker Curnes Consultant Corey Holsapple Consultant Mary Irish Consultant Orlando O Neill Consultant Sajid Sharif Consultant Sverre Martinsen Consultant Ting Chen Senior Associate Ben Brinkopf Associate Deets Hoffman Associate Pursuant to the Bankruptcy Court s order, BCG s compensation is based upon a flat fee (not hourly fees) of $254,500 per week for the first six weeks and a flat fee of $392,500 per week for the final twenty-six weeks, with the total cost not to exceed $11,732,000 for the scope of work described in the Management Cascade SOW. The Bankruptcy Court s order approving the retention also requires BCG to keep time records in one-half hour increments. EAST\

3 Pg 3 of 49 Eric Lubell Associate Mike Bronfin Associate Julian Bouma Associate Sam Totusek Summer Consultant Total Hours: 5,010.5 EAST\

4 Pg 4 of 49 Exhibit B Time Entries for Compensation Period EAST\

5 Pg 5 of 49 7/1/2012 Prepare preliminary performance data analysis related to current layer of Cascade 3.0 7/1/2012 Prepare materials based on analysis for upcoming Leadership Team meeting on staffing 3.0 7/1/2012 Meet with BCG working team members to review staffing materials and discuss analysis 2.0 7/1/2012 Update preliminary performance data analysis based on team feedback 2.0 Amanda Luther 7/1/2012 Correspond with People clients regarding modifications to candidate slates, questions about staffing process, and available candidates for 3.0 staffing Amanda Luther 7/1/2012 Revise People summary staffing materials for Leadership Team document 1.0 Amanda Luther 7/1/2012 Review Leadership Team Layer 5 staffing summary 1.0 Amanda Luther 7/1/2012 Correspond with BCG Steering Team members about Leadership Team materials for Layer 5 staffing 0.5 Ameeth Sankaran 7/1/2012 Prepare documents for internal and client meetings related to Cascade during the week ahead 3.0 Ben Brinkopf 7/1/2012 Confirm promotions that occurred in Layer 5 and ensure correct classification among Operations department incumbents 1.5 Ben Brinkopf 7/1/2012 Transfer positions from Operations to Finance based upon latest AMR Operations client data 1.0 Ben Brinkopf 7/1/2012 Design work plans for upcoming week's meetings and necessary deliverables within Operations department 1.0 Ben Brinkopf 7/1/2012 Respond to Operations client s confirming process for affirming promotions and updating SharePoint site 1.0 Ben Brinkopf 7/1/2012 Compile and send list of Layer 5 department transfers from Operations to BCG Project Management Team to record 0.5 Ben Brinkopf 7/1/2012 Verify accuracy of Operations department personnel on Incumbent List for client review 0.5 Ben Brinkopf 7/1/2012 Identify and resolve instances of duplicate position numbers within BCG Organization design 0.5 Bunker Curnes 7/1/2012 Continue to review conflicts within Customer organization and work with designers to identify new candidates for staffing 4.5 Corey Holsapple 7/1/2012 Prepare Commercial organization analysis for Leadership Team meeting 4.5 Corey Holsapple 7/1/2012 Prepare promotion analysis for the Commercial organization 4.5 Corey Holsapple 7/1/2012 Communicate with Layer 5 managers regarding open positions in Commercial organization 3.0 Ken Keverian 7/1/2012 Review materials for final staffing recommendation to be sent to American Leadership team 2.5 Kevin Kelley 7/1/2012 Complete analysis of AMR talent review for AMR Leadership Team 2.0 Louis Goldberg 7/1/2012 Prepare materials for Leadership Team meeting covering Layer 5 staffing outcomes 6.0 Louis Goldberg 7/1/2012 Communicate with Commercial clients about Layer 5 staffing conflicts 2.0 Louis Goldberg 7/1/2012 Communicate with Commercial clients about Layer 5 staffing conflicts 2.0 Mary Irish 7/1/2012 Review and revise requested edits to SharePoint lists from BCG working team members and send to HR clients to be uploaded into SharePoint 2.0 Mary Irish 7/1/2012 Correspond with BCG working team members to ensure SharePoint fully updated for Layer Mary Irish 7/1/2012 Meet with BCG manager about upcoming deliverables and next steps 1.0 Mike Bronfin 7/1/2012 Review promotions and kept employee lists for upcoming client meetings 2.0 Mike Bronfin 7/1/2012 Prepare list of candidates for open positions in Customer department 1.5 Mike Bronfin 7/1/2012 Review time spent and plan for next week's activities 1.0 Mike Bronfin 7/1/2012 Prepare staffing update forms for team use 0.5 7/1/2012 Work with BCG team members to refine materials for client's Leadership Team summarizing individuals being promoted and individuals 3.0 potentially exiting the organization 7/1/2012 Work with BCG team members to refine summary of Layer 5 high-level staffing statistics across each department in overall client 3.0 7/1/2012 Refine summary staffing statistics and summary of individuals being promoted and individuals being terminated based on feedback from senior 3.0 BCG team members 7/1/2012 Review summary of individuals being promoted and individuals potentially exiting the organization, and summary of high-level staffing statistics 2.0 with senior BCG team members Orlando O'Neill 7/1/2012 Update local organization data with changes recieved from Finance clients 3.0 Orlando O'Neill 7/1/2012 Update staffing model with additional analysis of the status of all candidates in this phase (2.0); incorporate latest staffing data from staffing 3.0 website (1.0) Orlando O'Neill 7/1/2012 Meet with BCG Working Team member to address changes needed in the staffing website for Finance clients 1.5 Orlando O'Neill 7/1/2012 Meet with Finance client about updates to their organization design and proposed staffing 1.0 Sajid Sharif 7/1/2012 Compile IT client revisions to database of positions in new organization 3.0 Sajid Sharif 7/1/2012 Correspond with IT department clients about staffing changes 2.5 Sajid Sharif 7/1/2012 Update list of current employees at AMR 2.0 Sajid Sharif 7/1/2012 Prepare workplan for coming week and discuss action items with BCG Working Team personnel 1.5 Ting Chen 7/1/2012 Review staffing data for layer 5 of Cascade process on AMR shared website (2.5); communicate with BCG working team members on results of 4.5 validation (2.0) Ting Chen 7/1/2012 Create slides for AMR leadership team review of layer 5 staffing on promotions and exits 4.0 Ting Chen 7/1/2012 Analyze staffing statistics related to performance and talent for layer 5 of Cascade process 2.5 Vik Bhatia 7/1/2012 Review staffing conflicts in Commercial organization 0.5 Vik Bhatia 7/1/2012 Review materials related to talent movements in organization 0.5 7/2/2012 Prepare materials for meeting with BCG working team to discuss open questions/share plan for upcoming layer (2.0); meet with BCG working 4.0 team to discuss open questions/share plan for upcoming layer (2.0) 7/2/2012 Update performance data analysis based on additional team feedback 2.0 7/2/2012 Meet with BCG working team members to review performance data analysis and materials for upcoming Leadership Team meeting focused on 2.0 staffing 7/2/2012 Prepare workplan for coming week and discuss action items with BCG Working Team personnel 1.0 7/2/2012 Meet with BCG working team member to discuss treatment of various employee groups in Cascade 1.0 7/2/2012 Meet with BCG working team members to review performance data analysis for Commercial group 1.0 7/2/2012 Meet with BCG working team members to discuss materials on upcoming Leadership Team presentation on staffing 1.0 Amanda Luther 7/2/2012 Correspond with People clients and BCG Working Team members regarding People Layer 5 staffing, including resolution of conflicts 3.0 Amanda Luther 7/2/2012 Meet with BCG Working Team to discuss plan and calendar for Layer 6 Cascade cycle 2.5 Amanda Luther 7/2/2012 Create materials for final People Layer 5 staffing workshop 1.5 Amanda Luther 7/2/2012 Meet with People clients to finalize Layer 5 staffing 1.5 Amanda Luther 7/2/2012 Review current People candidate slates and incumbent lists for inconsistencies 1.5 Amanda Luther 7/2/2012 Review People summary staffing statistics for Leadership Team staffing summary 1.0 Amanda Luther 7/2/2012 Meet with BCG Working Team member to provide and receive feedback 1.0 Amanda Luther 7/2/2012 Attend calls with People clients regarding staffing options for Layer 5 positions 1.0

6 Pg 6 of 49 Amanda Luther 7/2/2012 Meet with BCG Working Team member to discuss People design changes 0.5 Ameeth Sankaran 7/2/2012 Meet with full BCG team to discuss and resolve open issues and to plan for next phase of redesign 3.0 Ameeth Sankaran 7/2/2012 Meet with Internal team to discuss Customer staffing issues and next steps 2.0 Ameeth Sankaran 7/2/2012 Meet with Client HR team to discuss and resolve Cascade open issues 2.0 Ameeth Sankaran 7/2/2012 Meet with Cargo Client to discuss Cascade and overall Cargo business 2.0 Ameeth Sankaran 7/2/2012 Meet with Internal BCG Leadership Team to discuss and resolve key redesign open issues 2.0 Ameeth Sankaran 7/2/2012 Meet with Internal BCG Leadership Team to discuss outstanding issues and next steps related to the redesign, generally 1.0 Ben Brinkopf 7/2/2012 Meet with BCG Working Team to discuss current Layer 5 processes and next steps for Layer Ben Brinkopf 7/2/2012 Reconcile list of positions on Incumbent List and Candidate Slate for Layer 5 Operations with internal BCG Organization Design 1.5 Ben Brinkopf 7/2/2012 Compute Operations savings to-date and design presentation materials highlighting progress 1.5 Ben Brinkopf 7/2/2012 Confirm levels of individuals staffed in Layer Ben Brinkopf 7/2/2012 Confirm levels of individuals staffed in Layer Ben Brinkopf 7/2/2012 Update status of delayed exit positions based upon planned notifications 1.0 Ben Brinkopf 7/2/2012 Revise list of closed positions in Layer 5 and send to BCG Operations Team 1.0 Ben Brinkopf 7/2/2012 Create new Operations 2011 Plan based on revised client data 1.0 Ben Brinkopf 7/2/2012 Discuss potential staffing conflicts with AMR Operations HR partner 0.5 Ben Brinkopf 7/2/2012 Change level of positions based upon new Operations client data 0.5 Bunker Curnes 7/2/2012 Discuss Customer organization staffing slates with BCG working team and identify notification timing for HR partners 5.5 Bunker Curnes 7/2/2012 Identify potential exceptions to Customer organization staffing rules to raise for Leadership Team review 2.5 Bunker Curnes 7/2/2012 Discuss missing personnel classifications with Customer organization designers 2.5 Bunker Curnes 7/2/2012 Review Customer organization incumbents to ensure that all personnel have been correctly classified in design 2.0 Bunker Curnes 7/2/2012 Prepare discussion materials for Leadership team meeting on design exceptions, promotions, and lateral moves within the Customer 1.5 organization Bunker Curnes 7/2/2012 Update personnel lists in Customer organization to include missing incumbent names 1.5 Corey Holsapple 7/2/2012 Prepare Commmercial organization staffing analysis 5.0 Corey Holsapple 7/2/2012 Attend BCG case team meeting respecting layer 6 design and staffing 3.0 Corey Holsapple 7/2/2012 Prepare presentation for Commercial organization on layer 5 staffing statistics 3.0 Corey Holsapple 7/2/2012 Attend meeting with Revenue Management leadership respecting staffing conflict resolution 2.0 Corey Holsapple 7/2/2012 Attend meeting With ZS Associates respecting Global Sales layer 5 staffing 1.0 Deets Hoffman 7/2/2012 Correspond with Operations clients regarding open requests 2.5 Deets Hoffman 7/2/2012 Address questions and comments from HR partners and Operations clients 2.0 Deets Hoffman 7/2/2012 Meet with broader BCG working team to discuss plans for the upcoming layer 2.0 Deets Hoffman 7/2/2012 Address updates to the design with Operations clients 1.5 Deets Hoffman 7/2/2012 Address open cascade issues with internal case team members 1.0 Deets Hoffman 7/2/2012 Develop recommendations for Operations staffing process 1.0 Deets Hoffman 7/2/2012 Communicate with HR partners regarding necessary actions for the staffing process 1.0 Eric Lubell 7/2/2012 Correspond with 8 different client Customer groups regarding organization design savings 16.0 Eric Lubell 7/2/2012 Update internal organizational model for 3 client Customer groups 4.0 Julian Bouma 7/2/2012 Prepare timesheet entries for billable activites 3.0 Julian Bouma 7/2/2012 Refine the design templates based upon BCG Working Team member suggestions 2.0 Julian Bouma 7/2/2012 Meet with BCG Working Team members to discuss the formulation of the design template 1.5 Julian Bouma 7/2/2012 Meet with BCG Working Team to discuss process for the next Cascade cycle 1.5 Ken Keverian 7/2/2012 Review status of staffing recommendations for Layer 5 with BCT team members 2.5 Ken Keverian 7/2/2012 Review additional changes and refinements to staffing recommendations for Layer 5 with BCG team members in advance of final submission to 2.5 American Leadership Team Kevin Kelley 7/2/2012 Meet with BCG Working Team to review Cascade Cycle 6 process and timeline, based upon discussion with BCG Steering Team 2.0 Kevin Kelley 7/2/2012 Meet with BCG Steering Team about allocation of AMR internal resources in the Cycle 6 process 2.0 Kevin Kelley 7/2/2012 Prepare summary of AMR client exception requests for meeting with HR Core Team leaders 1.5 Kevin Kelley 7/2/2012 Meet with BCG Steering Team about optimization of current AMR talent in the context of the cascade 1.0 Kevin Kelley 7/2/2012 Meet with BCG Steering Team about Cascade Cycle 6 process and timeline 1.0 Kevin Kelley 7/2/2012 Corrrespond with BCG Working Team and Steering Team members on activities to prepare for Cycle-6 launch 1.0 Kevin Kelley 7/2/2012 Meet with HR Core Team leaders about outstanding AMR client exception requests and effect of approval of such requests 0.5 Kevin Kelley 7/2/2012 Respond to Operations clients questions and changes on Cycle 5 designs 0.5 Kevin Kelley 7/2/2012 Address Finance clients changes and process questions on Cycle 5 designs 0.5 Louis Goldberg 7/2/2012 Communicate with Commercial clients regarding status and updates required for Layer 5 staffing in SharePoint 5.0 Louis Goldberg 7/2/2012 Prepare analysis of Commercial promotions and demotions in layer Louis Goldberg 7/2/2012 Meet with BCG working team to review plan for Layer 6 cycle 2.5 Louis Goldberg 7/2/2012 Update materials for Leadership Team meeting covering Layer 5 staffing outcomes 2.0 Louis Goldberg 7/2/2012 Meet with Commercial clients to discuss plan to align sales force effectiveness project with Layer 6 of cascade 0.5 Mary Irish 7/2/2012 Meet with BCG working team to discuss open questions and share plan for Layer 6 cycle 3.0 Mary Irish 7/2/2012 Prepare schedule for Layer 6 cycle 2.5 Mary Irish 7/2/2012 Meet with BCG working team members to ensure SharePoint fully updated for Layer Mary Irish 7/2/2012 Meet with HR clients to ensure SharePoint fully completed for Layer Mary Irish 7/2/2012 Prepare materials for meeting with HR clients about requested exceptions to design and staffing process 1.5 Mary Irish 7/2/2012 Meet with HR clients to review requested exceptions to design and staffing process 1.5 Mary Irish 7/2/2012 Prepare materials for meeting with BCG working team to discuss open questions and share plan for Layer 6 cycle 1.5 Mary Irish 7/2/2012 Meet with BCG manager about additional deliverbles, as a result of meeting with HR clients 1.0 Mike Bronfin 7/2/2012 Update organization model with new information from Customer client 3.0 Mike Bronfin 7/2/2012 Meet with BCG Working Team members to review progress to date in Customer organization 2.0

7 Pg 7 of 49 Mike Bronfin 7/2/2012 Prepare list of staffing changes in Customer for team use 1.5 Mike Bronfin 7/2/2012 Analyze change in costs in Customer organization throughout design process 1.5 Mike Bronfin 7/2/2012 Prepare extract of organization data for Customer client use 1.0 Mike Bronfin 7/2/2012 Prepare savings dashboard with new Customer organization data 1.0 Mike Bronfin 7/2/2012 Review recent staffing updates from Customer client 1.0 Mike Bronfin 7/2/2012 Evaluate sick leave issues for departing AMR employees 0.5 Mike Bronfin 7/2/2012 Prepare list of cost changes in Customer for team use 0.5 7/2/2012 Finalize summary staffing statistics and summary of individuals being promoted and individuals being terminated ahead of distribution to 3.0 American Airline's leadership team 7/2/2012 Meet with BCG team members to review next steps in Layer 5 staffing cycle and start list of activities to complete in Layer 6 cycle of the cascade 3.0 project 7/2/2012 Meet with BCG senior team members to determine lessons learned from Layer 5 cycle and refinements required in Layer 6 cycle of the cascade 3.0 project 7/2/2012 Develop draft communication for distribution of summary staffing statistics and summary of individuals being promoted and terminated for 1.0 American Airline's leadership team 7/2/2012 Review list with and gather rationale from BCG team members for individuals potentially being demoted as a result of Layer 5 staffing 1.0 7/2/2012 Finalize materials for BCG team review of next steps in Layer 5 staffing cycle and start list of activities to complete in Layer 6 cycle of the cascade 1.0 project 7/2/2012 Meet with BCG team member to discuss working styles and overall performance in Layer 5 cycle of overall cascade project 0.5 Orlando O'Neill 7/2/2012 Update Finance staffing model to include additional logic for identifying incumbents in the proposed staffing 3.0 Orlando O'Neill 7/2/2012 Meet with BCG Working Team to review the plan for the next layer and address open issues remaining in this layer 3.0 Orlando O'Neill 7/2/2012 Meet with Finance clients to gather missing information for their selections in the staffing website 1.5 Orlando O'Neill 7/2/2012 Meet with BCG Working Team members about potential staffing exceptions in Finance 1.0 Orlando O'Neill 7/2/2012 Review updated organization design tool to be used in the next layer (0.5); provide feedback to BCG Working Team member on the tool (0.5) 1.0 Orlando O'Neill 7/2/2012 Prepare list of proposed staffing selections for Finance client's department 0.5 Orlando O'Neill 7/2/2012 Meet with Finance clients about changes in the staffing website 0.5 Orlando O'Neill 7/2/2012 Meet with HR partners about data issues in the staffing website 0.5 Sajid Sharif 7/2/2012 Correspond with IT client management to resolve conflicts in staffing process 3.5 Sajid Sharif 7/2/2012 Review IT staffing decisions to identify potential demotions 3.0 Sajid Sharif 7/2/2012 Meet with BCG Working Team to discuss items related to Cascade process 2.0 Sajid Sharif 7/2/2012 Review IT staffing website to verify accuracy of data entry 2.0 Sajid Sharif 7/2/2012 Meet with client IT personnel to review employee selections 1.5 Sajid Sharif 7/2/2012 Meet with BCG team members regarding logistics and procedures of the next layer of the cascade 1.0 Sam Totusek 7/2/2012 Review benefit and risk plan for process changes in Customer, Operations, and Finance departments 3.0 Sam Totusek 7/2/2012 Meet with BCG case team members concerning outstanding issues and next steps in the cascade process 2.5 Sam Totusek 7/2/2012 Prepare and update materials documenting AMR process changes in Customer and Operations departments 2.0 Sam Totusek 7/2/2012 Review and synthesize documents concerning structure changes in People department (1.0); create optimization plan highlighting benefits of 2.0 Customer process changes (1.0) Sam Totusek 7/2/2012 Review analysis of changes in People department 1.0 Sverre Martinsen 7/2/2012 Review and adjust design and staffing slates for Operations department 3.0 Sverre Martinsen 7/2/2012 Meet with BCG working team to discuss open issues for Operations and Finance and plan Layer 6 design cycle 3.0 Sverre Martinsen 7/2/2012 Review and analyze results of Layer 5 staffing in Finance and Operations for AMR Leadership Team preparation 2.0 Sverre Martinsen 7/2/2012 Communicate with Finance and Operations designers about open issues in Layer 5 staffing 2.0 Sverre Martinsen 7/2/2012 Communicate with HR client about Layer 5 staffing related issues 1.0 Ting Chen 7/2/2012 Attend meetings on Layer 5 central model update, resolution of Cascade issues, and Layer 6 preparation with BCG working team 3.5 Ting Chen 7/2/2012 Prepare slides for AMR leadership team review of staffing 2.5 Ting Chen 7/2/2012 Prepare discussion slides for BCG working team meeting on central model update guidelines and timeline 2.0 Ting Chen 7/2/2012 Communicate with BCG working team about Layer 5 staffing data 1.0 Ting Chen 7/2/2012 Communicate with BCG team on administrative issues related to Cascade process 1.0 Vik Bhatia 7/2/2012 Analyze output of efforts and workplan for upcoming activities 2.0 Vik Bhatia 7/2/2012 Attend case team meeting to discuss logistics, communications, and plan for next layer 2.0 Vik Bhatia 7/2/2012 Review layer 5 summary statistics and provide feedback on document 1.5 Vik Bhatia 7/2/2012 Meet with HR client to discuss staffing exceptions in Layer 5 of cascade in preparation for Leadership Team meeting 1.0 Vik Bhatia 7/2/2012 Review opportunities in Cargo organization with Cargo client and member of BCG Leadership Team 1.0 Vik Bhatia 7/2/2012 Respond to requests for late changes to organization design and staffing across a number of Commercial organizations' designs 1.0 Vik Bhatia 7/2/2012 Discuss Leadership Team document with BCG leadership team 0.5 Vik Bhatia 7/2/2012 Meet with BCG colleagues about team performance and how to optimize 0.5 Vik Bhatia 7/2/2012 Meet with BCG leadership team to discuss the organizational risks American Airlines could face post-cascade 0.5 Vik Bhatia 7/2/2012 Meet with BCG leadership team members to resolve staffing conflicts across the AMR organization 0.5 Vik Bhatia 7/2/2012 Meet with BCG Leadership Team to discuss staffing and organizational issues in Layer 6 of cascade 0.5 Vik Bhatia 7/2/2012 Coordinate with Sales Force Effectiveness team on how best to integrate cascade into ongoing interviewing and staffing efforts 0.5 Vik Bhatia 7/2/2012 Respond to exception requests on staffing process from Commercial clients 0.5 Vik Bhatia 7/2/2012 Communicate staffing exception requests to Leadership Team and respond to questions related to staffing exceptions 0.5 7/3/2012 Review and update kick-off materials for upcoming layer of Cascade process 4.0 7/3/2012 Prepare materials for meeting with HR clients to review and resolve open issues in current layer of Cascade (1.0); attend meeting with HR clients 3.0 to review and resolve open issues in current layer of Cascade (2.0) 7/3/2012 Prepare materials for meeting with BCG working team members to discuss upcoming layer and propose process changes (1.5); attend meeting 3.0 with BCG working team members to discuss upcoming layer and propose process changes (1.5) 7/3/2012 Develop work plan for upcoming week 2.0 Amanda Luther 7/3/2012 Correspond with People clients regarding missing information in candidate slates and statuses for incumbent employees 2.5

8 Pg 8 of 49 Amanda Luther 7/3/2012 Meet with BCG Working Team to discuss process improvements for Layer 6 Cascade cycle 2.0 Amanda Luther 7/3/2012 Attend calls with People clients about Layer 5 staffing and notification conversations 1.0 Amanda Luther 7/3/2012 Review current People candidate slates and incumbent lists for inconsistencies and missing information 1.0 Amanda Luther 7/3/2012 Correspond with BCG Working Team members regarding People Layer 5 staffing 1.0 Ameeth Sankaran 7/3/2012 Meet with Internal team to discuss Customer notification next steps 2.0 Ameeth Sankaran 7/3/2012 Meet with Internal team to discuss IT notification next steps 2.0 Ameeth Sankaran 7/3/2012 Meet with Internal BCG Leadership Team to discuss overall cascade progress 2.0 Ameeth Sankaran 7/3/2012 Meet with internal team to discuss best practices and changes to make in next phase of redesign 2.0 Ben Brinkopf 7/3/2012 Update BCG Organization Design Tool for Layer 6 Design 3.0 Ben Brinkopf 7/3/2012 Revise existing tool for Layer 6 AMR Client Designers for Operations organization redesign 1.5 Ben Brinkopf 7/3/2012 Speak with Customer department about Organization design, Candidate List, and Incumbent Slate 1.5 Ben Brinkopf 7/3/2012 Design new Operations position transfers based upon latest AMR client data 1.0 Ben Brinkopf 7/3/2012 Generate new savings calculations based upon latest changes within Operations department 1.0 Ben Brinkopf 7/3/2012 Update models to reflect latest information on positions for delayed removal 1.0 Ben Brinkopf 7/3/2012 Respond to Operations client s about Layer 5 staffing 0.5 Bunker Curnes 7/3/2012 Research potential savings associated with moving personnel from foreign countries back to United States and eliminating benefit costs 3.0 Bunker Curnes 7/3/2012 Review Customer organization candidate slates to ensure that information is complete and accurate 2.5 Bunker Curnes 7/3/2012 Discuss Customer organization notification sequencing for upcoming personnel discussions 2.0 Bunker Curnes 7/3/2012 Meet with BCG working team to discuss updates to candidate slates and position staffing for Customer organization 2.0 Bunker Curnes 7/3/2012 Attend internal meeting to discuss outcomes of staffing process and identify best practices for upcoming layers 1.5 Bunker Curnes 7/3/2012 Attend internal meeting to discuss proposed schedule for upcoming Customer organization layer six design 1.5 Corey Holsapple 7/3/2012 Edit presentation for the Commercial organization on layer 5 staffing statistics 4.5 Corey Holsapple 7/3/2012 Communicate with layer 5 managers to coordinate staffing selections 3.5 Corey Holsapple 7/3/2012 Attend internal BCG meeting to discuss preparation for Layer 6 cascade process 2.0 Deets Hoffman 7/3/2012 Address further discrepancies from Operations clients and HR partners 3.5 Deets Hoffman 7/3/2012 Address open items related to current layer of cascade raised by internal project management team 3.0 Deets Hoffman 7/3/2012 Review and address discrepancies in client HR database 1.5 Deets Hoffman 7/3/2012 Meet with BCG working team to discuss plans to optimize process in future layer 1.5 Deets Hoffman 7/3/2012 Communicate data request to HR partners and Operations clients 1.0 Deets Hoffman 7/3/2012 Discuss Operations and HR discrepancies with BCG working team member 0.5 Eric Lubell 7/3/2012 Update internal organizational model for two different client Customer groups 3.0 Eric Lubell 7/3/2012 Analyze savings for all client's Customer groups based on current designs 2.5 Julian Bouma 7/3/2012 Meet with BCG Working Team member to discuss general organizational changes resulting from the Cascade process 1.5 Julian Bouma 7/3/2012 Meet with the BCG Working Team to continue to discuss process for the next Cascade cycle 1.0 Julian Bouma 7/3/2012 Discuss ways to automate output from SharePoint into OrgBuilder with BCG Working Team 1.0 Julian Bouma 7/3/2012 Update the design templates to automatically display a list of all incumbents in the organization 1.0 Ken Keverian 7/3/2012 Discuss feedback and next steps following staffing submission with BCG team members 1.0 Kevin Kelley 7/3/2012 Meet with BCG Working Team about the outcomes of Layer 5 and identify approaches to optimize process in future layers 2.0 Kevin Kelley 7/3/2012 Meet with BCG Working team members to determine and assign key tasks for Cycle Kevin Kelley 7/3/2012 Review data in Finance personnel database and correct errors 2.0 Kevin Kelley 7/3/2012 Review data in Operations personnel database and correct errors 2.0 Louis Goldberg 7/3/2012 Communicate with Commercial clients regarding status of incumbents in SharePoint 3.5 Louis Goldberg 7/3/2012 Make updates to HR model based on design changes that occurred during staffing 3.0 Louis Goldberg 7/3/2012 Review slate and incumbent data on Commercial organization to identify inconsistencies 2.5 Mary Irish 7/3/2012 Analyze SharePoint data for Layer 5 for incomplete entries and inconsistencies 3.0 Mary Irish 7/3/2012 Meet with HR core team to discuss open issues related to Cascade 2.5 Mary Irish 7/3/2012 Review requested edits to SharePoint lists from BCG working team members and send to HR clients to be uploaded into SharePoint 2.0 Mary Irish 7/3/2012 Prepare materials for HR core team meeting on open issues related to cascade 1.5 Mary Irish 7/3/2012 Meet with BCG working team to discuss status of Layer 5 of the cascade and prepare for Layer Mary Irish 7/3/2012 Correspond with HR clients helping facilitate Cascade to ensure SharePoint fully completed for Layer Mary Irish 7/3/2012 Prepare summary for meeting with BCG working team to discuss status of Layer 5 and prepare for Layer Mike Bronfin 7/3/2012 Run Customer organization model with new data 2.0 Mike Bronfin 7/3/2012 Update organization model with new data from Customer client 1.5 Mike Bronfin 7/3/2012 Prepare list of changes needed in Customer organization model 1.0 Mike Bronfin 7/3/2012 Review differences between Customer design templates and organization model 1.0 Mike Bronfin 7/3/2012 Meet with BCG Working team members to review expatriate costs 1.0 Mike Bronfin 7/3/2012 Prepare savings dashboard with new Customer organization data 1.0 Mike Bronfin 7/3/2012 Prepare list of additional changes needed in Customer organization model 1.0 Mike Bronfin 7/3/2012 Meet with BCG Working Team members to review Customer progress to date 1.0 Mike Bronfin 7/3/2012 Review time spent and plan for upcoming activities 0.5 Mike Bronfin 7/3/2012 Prepare list of expatriate savings for team use 0.5 Mike Bronfin 7/3/2012 Prepare with updates on Customer progress for team use 0.5 Mike Bronfin 7/3/2012 Meet with BCG Working Team Member to review savings calculations for Customer organization 0.5 Mike Bronfin 7/3/2012 Meet with BCG Working Team Member to review upcoming deadlines for Customer organization 0.5 Mike Bronfin 7/3/2012 Review staffing change forms with BCG Working Team member 0.5 Mike Bronfin 7/3/2012 Prepare Customer organization model with new data 0.5 7/3/2012 Work with BCG team members to discuss status/results of Layer 5 cycle of the overall cascade project and adjustments to make in Layer /3/2012 Meet with HR clients to discuss open issues related to overall cascade project 2.0

9 Pg 9 of 49 7/3/2012 Meet with BCG team members to determine process to address and modify data collected in Layer 5 staffing cycle 2.0 7/3/2012 Communicate results of Layer 5 and recommended adjustments for Layer 6 to senior BCG team members 1.0 7/3/2012 Finalize list of topics to discuss with members of the client's HR team 0.5 7/3/2012 Meet with BCG team members to recap meeting with HR clients and determine next steps and owners 0.5 Orlando O'Neill 7/3/2012 Create updated organization charts to reflect staffing changes for Finance clients 3.0 Orlando O'Neill 7/3/2012 Update savings model to incorporate changes from this phase of the cascade and recalculate savings targets for the next phase 3.0 Orlando O'Neill 7/3/2012 Meet with HR partners and BCG Working Team members to address discrepancies in the staffing website for Finance selections 1.5 Orlando O'Neill 7/3/2012 Meet with BCG Working Team members about updates to the Finance baseline organization data based on staffing changes 1.0 Orlando O'Neill 7/3/2012 Prepare list of delayed organization changes in Finance that will occur after the cascade process is complete (0.5); meet with HR partners about 1.0 delayed changes (0.5) Orlando O'Neill 7/3/2012 Meet with Finance client about savings progress and targets for the next layer 0.5 Sajid Sharif 7/3/2012 Identify remaining IT department staffing conflicts and follow up with client management regarding conflicts 5.0 Sajid Sharif 7/3/2012 Meet with BCG Working Team to discuss cascade process in the coming month 2.0 Sajid Sharif 7/3/2012 Prepare for and attend telephone conference with client HR personnel regarding employee notification process 1.5 Sajid Sharif 7/3/2012 Address logistics and schedule of Customer department in the remaining layers of the Cascade 1.5 Sajid Sharif 7/3/2012 Meet with BCG Working Team about cascade workplan for next 2 weeks 1.0 Sam Totusek 7/3/2012 Review documents concerning post merger integration proposals for AMR 2.0 Sam Totusek 7/3/2012 Continue to review and analyze cascade process change documents 1.5 Sam Totusek 7/3/2012 Meet with BCG case team members to plan process change documentation 1.5 Sam Totusek 7/3/2012 Review documents concerning cascade process changes generally 1.0 Sam Totusek 7/3/2012 Meet with BCG case team members about Customer layer design 1.0 Sverre Martinsen 7/3/2012 Resolve outstanding staffing related issues for Operations and Finance in Layer Sverre Martinsen 7/3/2012 Meet with members of BCG working team to discuss Operations Layer 5 staffing related issues that require special attention 1.0 Sverre Martinsen 7/3/2012 Meet with BCG working team to plan Layer 6 design cycle for Operations 1.0 Sverre Martinsen 7/3/2012 Communicate with Operations clients on issues related to the next phase of the cascade 1.0 Sverre Martinsen 7/3/2012 Communicate with Cargo clients on issues related to the next phase of the cascade 1.0 Ting Chen 7/3/2012 Communicate with BCG working team about HR data capturing and consolidation 3.0 Vik Bhatia 7/3/2012 Meet with members of BCG Leadership Team to discuss AMR organizational risks and solutions for various risks resulting from the cascade 2.0 process Vik Bhatia 7/3/2012 Meet with BCG working team to discuss process changes to be addressed as a result of the cascade 1.5 Vik Bhatia 7/3/2012 Address request for demotion from Commercial client resulting from Cascade process 1.0 Vik Bhatia 7/3/2012 Review calendar for final layer of cascade with BCG working team members 0.5 Vik Bhatia 7/3/2012 Respond to questions from Commercial and HR clients on a number of topics related to staffing, notification process, and other communications 0.5 Amanda Luther 7/4/2012 Review activities from previous layers to plan for upcoming layer Amanda Luther 7/4/2012 Create plan for execution of Layer 6 Cascade for People department 1.0 Corey Holsapple 7/4/2012 Communicate with BCG team to coordinate layer 5 staffing decisions 0.5 Eric Lubell 7/4/2012 Correspond with 5 different client Customer groups regarding organization staffing 8.5 Mary Irish 7/4/2012 Continue to analyze SharePoint data for Layer 5 for inconsistencies 3.5 Mary Irish 7/4/2012 Review requested edits to SharePoint lists from BCG working team members and send to HR clients to be uploaded into SharePoint 3.5 Mary Irish 7/4/2012 Correspond with HR clients helping facilitate Cascade to ensure SharePoint fully completed for Layer Mary Irish 7/4/2012 Correspond with BCG working team members to ensure SharePoint fully completed for Layer Orlando O'Neill 7/4/2012 Update savings model to explicitly identify the multiple components resulting in the overall savings target 2.0 Orlando O'Neill 7/4/2012 Prepare materials on savings targets for Finance client 1.0 Sajid Sharif 7/4/2012 Review IT department staffing website to identify non-selected employees 4.0 Sajid Sharif 7/4/2012 Correspond with client personnel regarding incorrect data entries on IT department staffing website 2.0 Sverre Martinsen 7/4/2012 Attend to administrative issues within the cascade project 2.0 Vik Bhatia 7/4/2012 Confirm final exceptions with HR client 1.0 7/5/2012 Prepare materials for meeting with HR clients supporting layer designers on open issues related to staffing and using client intranet site (1.0); meet with HR clients supporting layer designers on open issues related to staffing and using client intranet site (2.5) 7/5/2012 Meet with BCG working team member to review open issues related to process in current layer of Cascade 2.0 7/5/2012 Meet with HR clients about proposed changes to client intranet site for upcoming layer 1.5 7/5/2012 Meet with HR client to review proposed changes and updates to client intranet site used to support Cascade 1.0 7/5/2012 Meet with HR client to review questions around pending title changes 1.0 7/5/2012 Prepare for and meet with HR client to review open issues on proposed title and level changes to positions addressed in current layer 1.0 Amanda Luther 7/5/2012 Correspond with People clients about policies and logistics for Layer 5 notifications 3.0 Amanda Luther 7/5/2012 Review activities from past weeks to plan Layer 6 kickoff cadence 2.5 Amanda Luther 7/5/2012 Correspond with BCG Working Team members regarding Cascade processes and HR organizational model updates 1.5 Amanda Luther 7/5/2012 Update HR organizational model to reflect People department Layer 5 design changes 1.5 Amanda Luther 7/5/2012 Participate in conference call with People clients to discuss Layer 5 notification schedule 0.5 Ben Brinkopf 7/5/2012 Generate new organization charts based upon latest Layer 5 design staffing 2.5 Ben Brinkopf 7/5/2012 Meet with BCG Operations Team about processes for Layer 6 Design 1.5 Ben Brinkopf 7/5/2012 Update staffing and organization design to reflect newest Attrition and Internal movement data from AMR HR client 1.5 Ben Brinkopf 7/5/2012 Identify individuals double-staffed in both Operations department and another AMR department and resolve conflicts internally 1.5 Ben Brinkopf 7/5/2012 Change personnel compensation levels to reflect latest AMR data 1.0 Ben Brinkopf 7/5/2012 Identify Layer 5 staffing conflicts within Operations and discuss resolution with Operations client 1.0 Ben Brinkopf 7/5/2012 Communicate with AMR HR Partners about necessary changes to the Sharp database

10 Pg 10 of 49 Ben Brinkopf 7/5/2012 Update Operations savings calculations based upon most recent Operations department adjustments 1.0 Ben Brinkopf 7/5/2012 Transfer positions from Operations to Finance to reflect new AMR Finance department data 1.0 Ben Brinkopf 7/5/2012 Update staffing in Operations based upon latest AMR client data 0.5 Ben Brinkopf 7/5/2012 Review Layer 6 calendar with BCG Operations Team 0.5 Ben Brinkopf 7/5/2012 Resolve conflict of displaying future information within Sharp organization 0.5 Bunker Curnes 7/5/2012 Update Customer organization incumbent slate entries to reflect revised statuses due to changes in staffing 3.5 Bunker Curnes 7/5/2012 Discuss potential concerns in personnel lists and statuses with layer five Customer organization designers 2.5 Corey Holsapple 7/5/2012 Finalize presentation for the Commercial organization on layer 5 staffing statistics 3.0 Corey Holsapple 7/5/2012 Communicate with layer 5 managers to coordinate incumbent lists and finalize position slates 2.0 Deets Hoffman 7/5/2012 Address questions and comments from Operations client and HR partners 2.5 Deets Hoffman 7/5/2012 Conduct reconciliation analysis using data extract from client HR staffing site 2.0 Deets Hoffman 7/5/2012 Meet with internal working team to prepare plans for next layer 2.0 Deets Hoffman 7/5/2012 Address open issues related to latest level of the cascade with Operations clients 2.0 Deets Hoffman 7/5/2012 Update client HR staffing site based upon feedback received from client 1.0 Deets Hoffman 7/5/2012 Make changes to system information based upon specific Operations client analysis request 0.5 Deets Hoffman 7/5/2012 Meet with internal case team member to discuss specific open issue with Operations staffing 0.5 Eric Lubell 7/5/2012 Analyze savings for all client's Customer groups projecting to Layer Eric Lubell 7/5/2012 Analyze savings for all client's Customer groups based on Layer Julian Bouma 7/5/2012 Correspond with BCG Working Team members about issues with the design templates 3.0 Julian Bouma 7/5/2012 Update the design template to allow designers to adjust FTP count for positions and achieved savings 1.0 Kevin Kelley 7/5/2012 Meet with BCG Working Team members to refine Cycle 6 process and address outstanding tasks and responsibilities for Cycle Kevin Kelley 7/5/2012 Meet with HR Core Team about Layer 5 completion and Cycle 6 process 2.0 Kevin Kelley 7/5/2012 Meet with Finance clients to determine a baseline for savings-recognition purposes 1.0 Kevin Kelley 7/5/2012 Meet with BCG Steering Team member to codify approach to recognizing savings relative to budget 1.0 Kevin Kelley 7/5/2012 Attend to administrative tasks associated with Cascade 1.0 Kevin Kelley 7/5/2012 Attend meetings with Operations clients to discuss itemized notification plan for Base Maintenance employees 1.0 Louis Goldberg 7/5/2012 Review staffing data in SharePoint for inconsistencies (2.0); Communicate with Commercial clients about SharePoint updates (2.0) 4.0 Louis Goldberg 7/5/2012 Meet with BCG working team to develop workplan for Commercial Layer Louis Goldberg 7/5/2012 Meet with HR Partner to discuss learnings from Layer 5 cycle 0.5 Mary Irish 7/5/2012 Continue to analyze SharePoint data for Layer 5 for incomplete entries and inconsistencies 3.0 Mary Irish 7/5/2012 Meet with HR clients helping facilitate Cascade to discuss open questions related to Cascade Layer Mary Irish 7/5/2012 Correspond with HR clients helping facilitate Cascade to ensure SharePoint fully completed for Layer Mary Irish 7/5/2012 Correspond with BCG working team members to ensure SharePoint fully completed for Layer Mary Irish 7/5/2012 Prepare materials for meeting with HR client about SharePoint Intranet site for Layer Mary Irish 7/5/2012 Meet with HR client about SharePoint intranet site for Layer Mary Irish 7/5/2012 Prepare materials for meeting with HR clients helping facilitate Cascade 1.0 Mike Bronfin 7/5/2012 Update organization model with staffing information for IT department 2.0 Mike Bronfin 7/5/2012 Review time spent and plan for upcoming client meetings 2.0 Mike Bronfin 7/5/2012 Meet with BCG Working Team member to review savings calculations for Customer department 1.0 Mike Bronfin 7/5/2012 BCG Working Team members with an update on Customer progress in the current level of the cascade 0.5 Mike Bronfin 7/5/2012 Analyze new staffing data from Customer client 0.5 Mike Bronfin 7/5/2012 Run organization model with new Customer organization design data 0.5 Mike Bronfin 7/5/2012 Review staff support positions for group in Customer department 0.5 Mike Bronfin 7/5/2012 Review employee exit policy information for client's Customer department 0.5 Mike Bronfin 7/5/2012 Review time spent and plan for promised client output 0.5 7/5/2012 Review current summary of staffing outcomes and work with BCG team members to address data inconsistencies 3.0 7/5/2012 Meet with HR clients to address open questions related to overall cascade project 2.0 7/5/2012 Meet with BCG team members to determine progress towards addressing and correcting inconsistencies in data collected in Layer 5 staffing 2.0 cycle 7/5/2012 Work with senior BCG team members to develop approach to finalize proposed calendar for Layer /5/2012 Work with BCG team members to identify and refine open questions to take to HR clients for resolution 1.0 7/5/2012 Meet with BCG team members to identify owners of next steps from meeting with HR client related to finalization of the Layer /5/2012 Communicate proposed calendar for Layer 6 cycle of the overall cascade project to HR client 0.5 Orlando O'Neill 7/5/2012 Update staffing model with changes in the internal staffing website from AMR clients 3.0 Orlando O'Neill 7/5/2012 Update local Finance organization data set for the next phase to reflect Finance organization changes that have occured in the last month 3.0 Orlando O'Neill 7/5/2012 Prepare materials for all Finance clients on updated savings targets 2.0 Orlando O'Neill 7/5/2012 Communicate with HR partners and BCG Working Team members about staffing exceptions in Finance 1.0 Orlando O'Neill 7/5/2012 Meet with Finance client to discuss updated savings targets for their department 1.0 Sajid Sharif 7/5/2012 Review and revise workplan for Customer department Cascade 3.0 Sajid Sharif 7/5/2012 Update BCG position database to reflect changes by client IT management 3.0 Sajid Sharif 7/5/2012 Update IT department staffing website to reflect feedback from client IT personnel 2.0 Sajid Sharif 7/5/2012 Review IT staffing website to identify employees to be retained until end of year 2.0 Sajid Sharif 7/5/2012 Correspond with client personnel regarding recent updates to staffing website 2.0 Sam Totusek 7/5/2012 Brainstorm risk and benefit potential of overall process changes 1.5 Sam Totusek 7/5/2012 Revise overall process change documentation 1.0 Sverre Martinsen 7/5/2012 Review time spent on cascade related tasks 2.0 Sverre Martinsen 7/5/2012 Meet with BCG working team to plan Layer 6 kick-off meetings for Operations clients 2.0 Sverre Martinsen 7/5/2012 Communicate with HR client about Layer 5 staffing related issues 1.0 Sverre Martinsen 7/5/2012 Prepare logistics for Layer 6 kick-off meetings for Operations clients 1.0

11 Pg 11 of 49 Ting Chen 7/5/2012 Record and review Legal department Layer 5 organization design and staffing data 2.5 Ting Chen 7/5/2012 Communicate with BCG working team about HR data analysis 1.0 Vik Bhatia 7/5/2012 Meet with HR client to discuss process changes and feedback from the organization which can be addressed 1.5 Vik Bhatia 7/5/2012 Discuss target goals and progress toward those goals with Finance clients 1.0 Vik Bhatia 7/5/2012 Review Commercial layer 5 staffing summary and communicate to Commercial clients 1.0 Vik Bhatia 7/5/2012 Review performance strengths and areas for development with BCG working team member 0.5 Vik Bhatia 7/5/2012 Respond to AMR client questions about notification process 0.5 Vik Bhatia 7/5/2012 Discuss communications strategy for layer 5 announcements with BCG working team members 0.5 Vik Bhatia 7/5/2012 Confirm allocation of time to different aspects of the cascade 0.5 7/6/2012 Prepare materials for meeting with HR clients to discuss changes to process for upcoming layer of Cascade (1.5); meet with HR clients to discuss 5.0 changes to process for upcoming layer of Cascade (3.5) 7/6/2012 Prepare materials for meeting with HR clients to review and resolve open issues related to current layer of Cascade (1.0); attend meeting with 3.0 HR clients to review and resolve open issues related to current layer of Cascade (2.0) 7/6/2012 Meet with BCG working team member to review proposed process to generate employees lists eligible for staffing in upcoming layer of Cascade 2.0 7/6/2012 Meet with HR client to review proposed changes to position titles based on design changes 1.0 Amanda Luther 7/6/2012 Correspond with People clients to confirm final candidate slates and logistics for notification 2.0 Amanda Luther 7/6/2012 Correspond with BCG Working Team members regarding Layer 5 notification logistics and Cascade process improvements 1.5 Amanda Luther 7/6/2012 Attend calls with People clients to discuss treatment and status for Layer 5 incumbent employees 1.0 Amanda Luther 7/6/2012 Correspond with People clients to confirm exit dates for positions with delayed removal 1.0 Amanda Luther 7/6/2012 Correspond with BCG Working Team members about updates to HR organizational model 1.0 Amanda Luther 7/6/2012 Meet with BCG Working Team member to discuss methodology for updates to HR organizational model 0.5 Amanda Luther 7/6/2012 Meet with BCG Steering Team member regarding external recruiting for positions left open after Cascade 0.5 Amanda Luther 7/6/2012 Update HR organizational model to record delayed position removal dates 0.5 Ameeth Sankaran 7/6/2012 Meet with Internal BCG Leadership Team to discuss progress and outstanding issues in the redesign 3.0 Ameeth Sankaran 7/6/2012 Meet with Internal team to value and discuss process changes made during redesign 3.0 Ameeth Sankaran 7/6/2012 Meet with Internal team to discuss Customer notification next steps 2.0 Ameeth Sankaran 7/6/2012 Meet with internal BCG team to discuss and resolve open issues and to plan for next phase of redesign 2.0 Ben Brinkopf 7/6/2012 Review additional comments and generate organization charts for Layers 3-4, 4-7 in Operations department for AMR client 3.5 Ben Brinkopf 7/6/2012 Prepare roster for non-ics and Staff Support for Layer 6 Design process 2.0 Ben Brinkopf 7/6/2012 Create new savings calculations model to reflect latest Operations department performance 2.0 Ben Brinkopf 7/6/2012 Discuss which classifications to use for grouping individuals in internal BCG Organization design software with internal BCG Team 1.5 Ben Brinkopf 7/6/2012 Update tools for Layer 6 Design and prepare for launch 1.5 Ben Brinkopf 7/6/2012 Update model to treat select groups differently to adjust for delayed staffing decisions 1.0 Ben Brinkopf 7/6/2012 Review comments and generate new organization charts for Layer 6 Design 1.0 Ben Brinkopf 7/6/2012 Respond to AMR Operations client request for staffing information 0.5 Ben Brinkopf 7/6/2012 Discuss processes for handling Layer 5 positions in lower layers with AMR Operations client and BCG internal team 0.5 Ben Brinkopf 7/6/2012 Select Layer 6 Designers in Finance department 0.5 Ben Brinkopf 7/6/2012 Document communication timeline of Layer 5 announcements and update staffing sheets based upon client changes 0.5 Ben Brinkopf 7/6/2012 Upload appropriate Old Compensation and New Compensation information into new tools for Layer 6 Designers 0.5 Ben Brinkopf 7/6/2012 Send updated kick-off attendance sheet for Layer 6 Design of Operations and Finance to BCG Internal Team for review 0.5 Bunker Curnes 7/6/2012 Prepare discussion materials on upcoming layer six design process for distribution to Customer organization 3.0 Bunker Curnes 7/6/2012 Meet with layer five personnel in Customer organization about upcoming dates for layer six design process 3.0 Corey Holsapple 7/6/2012 Communicate with additional layer 5 managers to coordinate incumbent lists and finalize position slates 4.0 Deets Hoffman 7/6/2012 Conduct beta testing of latest design recording functionality 2.5 Deets Hoffman 7/6/2012 Address questions and comments from Operations clients and HR partners 2.0 Deets Hoffman 7/6/2012 Address open issues regarding staffing process with Operations clients 1.0 Deets Hoffman 7/6/2012 Discuss open items and prioritization for this layer with BCG working team 1.0 Deets Hoffman 7/6/2012 Meet with BCG working team regarding plans and communication for next layer design process 1.0 Deets Hoffman 7/6/2012 Address questions and comments from Operations clients and HR partners 1.0 Deets Hoffman 7/6/2012 Meet with internal working team to discuss outstanding issues for the current layer of the cascade 0.5 Deets Hoffman 7/6/2012 Meet with BCG team member to discuss open issue related to the Operations and HR departments in the current layer 0.5 Eric Lubell 7/6/2012 Correspond with three client Customer groups regarding organization staffing 6.0 Eric Lubell 7/6/2012 Update savings for all client's Customer groups projecting to Layer 6 based upon new information from clients 3.0 Julian Bouma 7/6/2012 Update the instructions for the design tool based upon recent changes 2.0 Julian Bouma 7/6/2012 Correspond with BCG Working Team member about the creation of spreadsheets containing employee performance data 1.0 Julian Bouma 7/6/2012 Update the design template and send it to satellite teams for testing 1.0 Kevin Kelley 7/6/2012 Meet with BCG Steering Team members about action items to improve speed and efficiency in Cycle Kevin Kelley 7/6/2012 Meet with BCG Working Team members to provide feedback on Layer 5 process and instructions on Layer 6 design process 2.0 Kevin Kelley 7/6/2012 Correspond with various Finance and Operations clients on issues related to the next phase of the Cascade 2.0 Kevin Kelley 7/6/2012 Review data integrity in Finance and Operations personnel databases and correct errors 1.5 Kevin Kelley 7/6/2012 Attend meeting with Finance clients on monitoring templates to discuss savings following the end of the Cascade 1.0 Kevin Kelley 7/6/2012 Attend meeting with HR client on itemized notification plan for Base Maintenance employees 0.5 Louis Goldberg 7/6/2012 Prepare preliminary workplan for Layer 6 design 2.0 Louis Goldberg 7/6/2012 Meet with BCG working team to update workplan for Commercial Layer Louis Goldberg 7/6/2012 Communicate with Commercial clients about staffing updates in SharePoint 1.0 Mary Irish 7/6/2012 Prepare materials for HR core team meeting about open issues related to cascade 2.5 Mary Irish 7/6/2012 Meet with HR core team to discuss open issues related to Cascade 2.5 Mary Irish 7/6/2012 Review and revise work plan for upcoming week based on working team feedback 2.0

12 Pg 12 of 49 Mary Irish 7/6/2012 Meet with BCG working team members about requirements for Commercial group during Layer Mary Irish 7/6/2012 Prepare for and meet with HR client to discuss SharePoint site for Layer Mike Bronfin 7/6/2012 Update staffing data with new information from Customer client 3.0 Mike Bronfin 7/6/2012 Meet with BCG Working Team members to review staffing issues for Customer organization 2.0 Mike Bronfin 7/6/2012 Analyze design plans for Layer 6 design with the client's Customer department 1.5 Mike Bronfin 7/6/2012 Correspond with Customer client with responses to questions about staffing process 1.5 Mike Bronfin 7/6/2012 Meet with BCG Working Team members to review staffing data in Customer organization model 1.0 Mike Bronfin 7/6/2012 Review necessary upcoming analyses and action plan for Customer client with BCG Working Team members 1.0 Mike Bronfin 7/6/2012 Correspond with Customer client about staffing data 1.0 Mike Bronfin 7/6/2012 Prepare and update staffing data form for team use 1.0 Mike Bronfin 7/6/2012 Review time spent and plan for next week's activities 1.0 Mike Bronfin 7/6/2012 Meet with BCG Working Team member to review calendar for Customer client in current layer of cascade 0.5 Mike Bronfin 7/6/2012 Correspond with managers from client's Customer department about updates needed in staffing tool 0.5 Mike Bronfin 7/6/2012 BCG Working Team members with an update on progress in Customer client and proposed next steps 0.5 7/6/2012 Work with BCG team members to refine process for selecting next staffing choice in situations where first choice declines position 2.0 7/6/2012 Meet with HR clients to discuss open issues related to overall cascade project 2.0 7/6/2012 Meet with BCG team members to discuss open questions related to overall cascade and assign ownership 1.5 7/6/2012 Review time spent on staffing activities in Layer 5 cycle and plan for next week's activities 1.0 7/6/2012 Work with BCG team members to finalize list of open questions to review with HR clients 0.5 7/6/2012 Meet with HR client to review discussion of open issues with broader set of HR clients and determine ownership of specific next steps 0.5 7/6/2012 Meet with HR and Finance clients to discuss potential approaches to track savings related to overall cascade project 0.5 7/6/2012 Meet with BCG team member to review potential approach to track savings related to overall cascade project 0.5 Orlando O'Neill 7/6/2012 Update local organization data set to reflect recent promotions based on latest client data 2.0 Orlando O'Neill 7/6/2012 Update local Finance organization data set to incorporate latest attrition update from client 1.5 Orlando O'Neill 7/6/2012 Compile list of Finance designers and contact information for the next phase of the cascade 1.0 Orlando O'Neill 7/6/2012 Draft overview of proposed process for next phase of the cascade to send to Finance clients 1.0 Orlando O'Neill 7/6/2012 Meet with BCG Working Team members about agenda for Finance kick-off meeting for next phase of the cascade 0.5 Orlando O'Neill 7/6/2012 Calculate the change in savings from a potential design change by Finance client and communicate the impact to HR partner 0.5 Orlando O'Neill 7/6/2012 Meet with HR partners about proposed process for the next phase of the cascade 0.5 Sajid Sharif 7/6/2012 Prepare organization charts for IT department leaders 5.0 Sajid Sharif 7/6/2012 Review IT organization charts to ensure accuracy ahead of employee notification conversations 3.0 Sajid Sharif 7/6/2012 Correspond with client IT managing directors regarding employee notification process 2.0 Sajid Sharif 7/6/2012 Correspond with client IT managing directors regarding employees to be retained until end of year 1.0 Sam Totusek 7/6/2012 Meet with BCG case team members concerning process change goals 3.0 Sam Totusek 7/6/2012 Create new document organization process and develop content for process change summary 2.0 Sam Totusek 7/6/2012 Prepare documents explaining organization of process changes 1.5 Sverre Martinsen 7/6/2012 Prepare Layer 6 kick-off meetings for Operations and Cargo clients 3.0 Sverre Martinsen 7/6/2012 Create overview of time usage on cascade topics 1.0 Sverre Martinsen 7/6/2012 Meet with members of BCG working team to plan logistics for Layer 6 kick-off meetings for Operations clients 1.0 Sverre Martinsen 7/6/2012 Communicate with HR client about Layer 5 staffing related issues 1.0 Sverre Martinsen 7/6/2012 Communicate with BCG working team about open issues related to Operations and Cargo in the next phase of the cascade 1.0 Sverre Martinsen 7/6/2012 Communicate with Operations, Cargo and HR client about plan for Layer 6 kick-off meetings 1.0 Ting Chen 7/6/2012 Communicate with BCG working team about Layer 5 design and staffing capturing and Layer 6-8 data validation 3.0 Ting Chen 7/6/2012 Review central HR model and adjust settings based upon findings 3.0 Vik Bhatia 7/6/2012 Meet with BCG working team to discuss details of process changes in preparation for upcoming client meetings 2.0 7/7/2012 Revise kick-off materials based on proposed process changes to upcoming layer in Cascade 3.0 Amanda Luther 7/7/2012 Correspond with People clients to update data inconsistencies between candidate slates and incumbent statuses 1.5 Amanda Luther 7/7/2012 Review People candidate slates and incumbent statuses for data inconsistencies 1.0 Amanda Luther 7/7/2012 Correspond with BCG Working Team member regarding data inconsistencies between candidate slates and incumbent statuses 0.5 Ameeth Sankaran 7/7/2012 Prepare Cascade documents for several key Client Cascade meetings in the week ahead 3.0 Ben Brinkopf 7/7/2012 Create master list of conflicts in Operations SharePoint to address with working team and HR partners in Operations 2.0 Ben Brinkopf 7/7/2012 Address AMR HR Operations liaison s confirming status of positions in Layer 4, Layer 5 and Layer 6 Design 1.0 Ben Brinkopf 7/7/2012 Review updated information personnel changes and adjust model to reflect latest data 1.0 Ben Brinkopf 7/7/2012 Update Candidate Slate and Incumbent List based upon changes from Operations' review of latest model 1.0 Ben Brinkopf 7/7/2012 Communicate with internal BCG Operations Team about changes to organization charts and Designers to whom the charts should be sent 0.5 Ben Brinkopf 7/7/2012 Discuss specific Layer 5 staffing decisions with BCG Operations Team 0.5 Bunker Curnes 7/7/2012 Review online candidate and incumbent slates for Customer organization to ensure accuracy 4.0 Bunker Curnes 7/7/2012 Update personnel database with changes from designers in Customer organization 1.0 Louis Goldberg 7/7/2012 Communicate with Commercial clients about changes to staffing 0.5 Mary Irish 7/7/2012 Analyze data in the Layer 5 SharePoint site 3.0 Mary Irish 7/7/2012 Correspond with BCG working team members about SharePoint data analysis to ensure data accuracy 3.0 Mike Bronfin 7/7/2012 Correspond with managers from client's Customer department with updates needed in staffing tool 2.0 7/7/2012 Work with BCG team members to determine approach to sharing summary of savings achieved through Layer Sajid Sharif 7/7/2012 Revise organization charts based on feedback from IT department leaders 3.0 Sajid Sharif 7/7/2012 Update IT department staffing website to reflect changes by IT department leaders 3.0 Sajid Sharif 7/7/2012 Correspond with IT department clients about discrepancies in IT department staffing website 2.0 Vik Bhatia 7/7/2012 Review final inconsistencies with sharepoint site to prepare for notifications 0.5

13 Pg 13 of 49 7/8/2012 Correspond with BCG working teams members about upcoming layer in Cascade 2.0 7/8/2012 Develop and revise work plan for upcoming week based on feedback from manager and working team feedback 1.0 Amanda Luther 7/8/2012 Update HR organizational model to reflect People Layer 5 staffing 3.5 Amanda Luther 7/8/2012 Correspond with People clients regarding updates to candidate slates and final logistics for notification phase 2.0 Amanda Luther 7/8/2012 Correspond with BCG Working Team members regarding updates to HR organizational model based on Layer 5 design 1.0 Amanda Luther 7/8/2012 Attend call with People client to discuss process for updating candidate slates based on offer declines during notification phase 0.5 Amanda Luther 7/8/2012 Meet with BCG Working Team member to discuss methodology for updating HR organizational model 0.5 Ben Brinkopf 7/8/2012 Edit master list of conflicts in Operations SharePoint and address with BCG Operations Team to resolve 2.5 Ben Brinkopf 7/8/2012 Send s to BCG and AMR partners notifying them of people and position transfers within organization 1.5 Ben Brinkopf 7/8/2012 Design work plans for upcoming week's meetings and necessary deliverables within Operations department 1.0 Ben Brinkopf 7/8/2012 Prepare list of projected Sick LOA positions for BCG Operations Team review 1.0 Ben Brinkopf 7/8/2012 Identify individuals listed incorrectly on Incumbent List and alert BCG Operations Team to make changes 0.5 Ben Brinkopf 7/8/2012 Identify individuals listed incorrectly on Candidate Slate and alert BCG Operations Team to make changes 0.5 Ben Brinkopf 7/8/2012 Confirm employment status of military leave of absence positions to follow previously-set guidelines 0.5 Bunker Curnes 7/8/2012 Update online Customer candidate and incumbent slates to address identified conflicts between designer selections 4.5 Corey Holsapple 7/8/2012 Plan activity-by-activity needed to execute the balance of layer 6 using learnings from layer Corey Holsapple 7/8/2012 Continue to communicate with layer 5 designers to coordinate incumbent lists and finalize position slates 4.5 Louis Goldberg 7/8/2012 Make updates to HR model based on design changes that occurred during staffing 4.0 Mary Irish 7/8/2012 Analyze data in the Layer 5 SharePoint site 3.0 Mary Irish 7/8/2012 Correspond with BCG working team members about SharePoint data analysis to ensure data accuracy 3.0 Mike Bronfin 7/8/2012 Review staffing data in Customer client database 1.5 Mike Bronfin 7/8/2012 Correspond with managers from Customer client concerning staffing decisions 1.0 Mike Bronfin 7/8/2012 Prepare staffing update forms for team use 1.0 Mike Bronfin 7/8/2012 Review updated version of organization design tool 0.5 Mike Bronfin 7/8/2012 Review time spent and plan for upcoming output for client's Customer department 0.5 7/8/2012 Work with BCG team members to address and correct inconsistencies in data collected in Layer 5 staffing cycle 1.0 Orlando O'Neill 7/8/2012 Create baseline organization charts for next phase of cascade for Finance clients 1.5 Orlando O'Neill 7/8/2012 Review and address potential discrepancies in staffing data for Finance department 0.5 Sajid Sharif 7/8/2012 Revise organization charts based on feedback from IT department leaders 5.0 Sam Totusek 7/8/2012 Conduct valuation of process change in Customer and IOC 1.5 Vik Bhatia 7/8/2012 Respond to Commercial client question about Layers 6 and Vik Bhatia 7/8/2012 Address questions of where the most time is being spent on the cascade 0.5 7/9/2012 Prepare preliminary organizational lists to be used for upcoming layer announcement 6.0 7/9/2012 Correspond with BCG working teams to share preliminary organization lists by department and review open issues related to lists 3.0 7/9/2012 Update organizational lists based on BCG working team feedback 3.0 7/9/2012 Prepare materials for meeting with BCG working team members to discuss upcoming layer in Cascade and proposed process changes (1.0); attend meeting with BCG working team members to discuss upcoming layer in Cascade and proposed process changes (1.5) Amanda Luther 7/9/2012 Complete updates to HR organizational model to reflect People Layer 5 staffing 2.5 Amanda Luther 7/9/2012 Correspond with People clients to confirm Layer 5 staffing decisions and provide information on Cascade policies 2.0 Amanda Luther 7/9/2012 Perform and confirm analysis of external hiring demand identified to date during Cascade process 1.5 Amanda Luther 7/9/2012 Correspond with BCG Working Team members to confirm staffing of people across Leadership Team organizations 1.0 Amanda Luther 7/9/2012 Review Excel-based tool for recording organizational designs 1.0 Amanda Luther 7/9/2012 Meet with BCG Working Team members to discuss plan and calendar for Layer 6 Cascade cycle 1.0 Amanda Luther 7/9/2012 Audit HR organizational model to check for data inconsistencies 1.0 Amanda Luther 7/9/2012 Correspond with People client regarding external hiring needs identified during Cascade 0.5 Amanda Luther 7/9/2012 Review and update People department Layer 5 announcement communication 0.5 Ameeth Sankaran 7/9/2012 Prepare materials synthesizing outcomes from prior phase of Customer redesign 3.0 Ameeth Sankaran 7/9/2012 Meet with Internal team to discuss next phase of Customer redesign 2.0 Ameeth Sankaran 7/9/2012 Meet with Internal BCG Leadership Team to discuss plan for next phase of redesign 2.0 Ameeth Sankaran 7/9/2012 Meet with Internal BCG team to discuss savings and timing realization for the cascade 2.0 Ameeth Sankaran 7/9/2012 Meet with Client HR team to discuss and resolve open issues related to redesign 1.0 Ameeth Sankaran 7/9/2012 Meet with Internal BCG Leadership Team to discuss administrative issues related to redesign 1.0 Ben Brinkopf 7/9/2012 Discuss Layer 6 design template preparation with AMR Operations clients 1.5 Ben Brinkopf 7/9/2012 Assist BCG Commercial Team with organization design software 1.5 Ben Brinkopf 7/9/2012 Work with BCG HR Team to discuss potential position transfer to Operations department 1.0 Ben Brinkopf 7/9/2012 Create documentation of total position transfers to Operations department 1.0 Ben Brinkopf 7/9/2012 Create horizontal organization charts of latest Layer 6 design for Operations department 1.0 Ben Brinkopf 7/9/2012 Reconcile latest staffing information with newest batch of AMR-provided resignations, terminations and new hires 1.0 Ben Brinkopf 7/9/2012 Attend BCG internal working meeting to discuss proposed Layer 6 calendar and SharePoint processes 1.0 Ben Brinkopf 7/9/2012 Update compensation, FTP and treatment of TAESL employees in BCG organization software 1.0 Ben Brinkopf 7/9/2012 Update Operations department staffing based upon latest Candidate Slate information from SharePoint 1.0 Ben Brinkopf 7/9/2012 Modify titles for select positions in Operations based upon AMR Compensation group directive 1.0 Ben Brinkopf 7/9/2012 Communicate with BCG teams to ensure that they have released transferred people and positions to Operations department 0.5 Ben Brinkopf 7/9/2012 Meet with AMR programmer to confirm capabilities in building Design Tools 0.5 Ben Brinkopf 7/9/2012 Confirm union status of select employees and exclude them from Cascade treatment 0.5 Ben Brinkopf 7/9/2012 Remove individuals from positions based on stand-in-stead approvals 0.5 Ben Brinkopf 7/9/2012 Confirm layer and positions numbers for BCG Operations team discussion 0.5 Ben Brinkopf 7/9/2012 Update list of employees currently employed in TAESL organization in Operations department

14 Pg 14 of 49 Ben Brinkopf 7/9/2012 Prepare and update Operations department design 0.5 Ben Brinkopf 7/9/2012 Prepare and update list of relevant Layer 6 Designers for BCG Design Tool preparation 0.5 Bunker Curnes 7/9/2012 Prepare notifications of kick-off meetings for beginning of layer six design 3.0 Bunker Curnes 7/9/2012 Prepare for upcoming Customer client meetings to discuss layer six design process 2.5 Bunker Curnes 7/9/2012 Discuss Customer incumbent and candidate slates with BCG working team member in light of recent changes 1.5 Bunker Curnes 7/9/2012 Review candidate slates for potential personnel to staff a specific Customer organization position 1.5 Bunker Curnes 7/9/2012 Update Customer organization design templates to capture current designs for layer six preparation 1.5 Bunker Curnes 7/9/2012 Prepare savings information upon request from client in Customer organization 1.0 Corey Holsapple 7/9/2012 Update organization data model with Commercial organization changes 4.0 Corey Holsapple 7/9/2012 Attend meeting with BCG Commercial team to discuss layer 5 staffing 2.0 Corey Holsapple 7/9/2012 Attend meeting with ZS Associates to discuss layer 6 cascade process 2.0 Corey Holsapple 7/9/2012 Attend internal BCG meeting to discuss best practices using organization software 1.5 Deets Hoffman 7/9/2012 Address open issues from with HR partners and Operations clients relating to the design of the current layer 3.0 Deets Hoffman 7/9/2012 Address updates and questions from internal working team and client teams regarding the current layer of the cascade 2.5 Deets Hoffman 7/9/2012 Update communication materials to reflect staffing and design results from the current layer 2.5 Deets Hoffman 7/9/2012 Confirm list of necessary Designers and Sponsors for Sharepoint access 0.5 Deets Hoffman 7/9/2012 Meet with HR partners to discuss logistics of next layer 0.5 Deets Hoffman 7/9/2012 Communicate with Operations client regarding kickoff logistics for the next layer 0.5 Deets Hoffman 7/9/2012 Execute specific follow-up analysis request for Operations client 0.5 Eric Lubell 7/9/2012 Update internal organizational models for three client Customer groups based upon feedback from clients 7.0 Eric Lubell 7/9/2012 Update organization charts for two Customer groups based upon information from the client 2.0 Eric Lubell 7/9/2012 Meet with members from three different client Customer groups to discuss process updates for Layer Julian Bouma 7/9/2012 Address and correct various errors in the design templates 4.0 Julian Bouma 7/9/2012 Update the documentation slides for the design tool 2.0 Julian Bouma 7/9/2012 Meet with BCG Working Team members to continue to discuss process for Layer 6 design 2.0 Julian Bouma 7/9/2012 Create new design templates based on input from other BCG Working Team members 2.0 Julian Bouma 7/9/2012 Meet with BCG Working Team member to troubleshoot design templates 1.5 Ken Keverian 7/9/2012 Meet with BCG team members about Cascade project status and work still to be done 5.0 Kevin Kelley 7/9/2012 Review and update materials for Cycle-6 kickoff in Finance 1.5 Kevin Kelley 7/9/2012 Review and update materials for Cycle-6 kickoff in Operations 1.5 Kevin Kelley 7/9/2012 Meet with Operations HR clients about Cycle-6 kickoff process and logistics 1.0 Kevin Kelley 7/9/2012 Prepare materials for Operating Team meeting on Cycle-6 process 1.0 Kevin Kelley 7/9/2012 Correspond with Operations clients (Layer 4 Leaders/Cycle 6 sponsors) on changes to design blueprints 1.0 Kevin Kelley 7/9/2012 Correspond with HR clients on process for making changes to design blueprints in Cycle Louis Goldberg 7/9/2012 Update HR model with final results of Layer 5 staffing and design 6.0 Louis Goldberg 7/9/2012 Meet with BCG working team to finalize workplan for Commercial Layer 6 cycle 2.0 Mary Irish 7/9/2012 Create lists of Layer 5 employees in Candidate Slates and Incumbent Lists for HR clients to generate final reports 3.5 Mary Irish 7/9/2012 Correspond with HR clients helping facilitate Cascade to ensure SharePoint fully completed for Layer Mary Irish 7/9/2012 Prepare materials for meeting with BCG working team members about Layer 6 process 2.0 Mary Irish 7/9/2012 Meet with BCG working team members about Layer 6 process 2.0 Mike Bronfin 7/9/2012 Upload new staffing data for client's Customer department to the organization model 2.5 Mike Bronfin 7/9/2012 Upload new staffing data for client's Commercial department to the organization model 2.0 Mike Bronfin 7/9/2012 Meet with BCG Working team members to review materials for upcoming Customer client meetings 1.5 Mike Bronfin 7/9/2012 Prepare extract of data from Customer organization model for team use 1.5 Mike Bronfin 7/9/2012 Meet with BCG Working Team member to review savings dashboards 1.0 Mike Bronfin 7/9/2012 Review expatriate savings with BCG Working Team members 1.0 Mike Bronfin 7/9/2012 Prepare organization model with new staffing data from Customer client 1.0 Mike Bronfin 7/9/2012 Analyze changes to Customer client's staffing data 1.0 Mike Bronfin 7/9/2012 Prepare list of managers currently designing their Customer organizations for team use 0.5 7/9/2012 Review time spent on planning activites for Layer 6 cycle and develop workplan for the week 2.0 7/9/2012 Work with BCG team members to summarize communication of savings achieved through Layer /9/2012 Meet with BCG team members to review list of open issues related to Layer 6 and assign owners to next steps 1.5 7/9/2012 Develop draft materials for overall client's Operating Team discussion of Layer 6 and open issues ahead of Layer 6 start 1.5 7/9/2012 Work with BCG team member to detail summary of positions addressed though Layer 5 designated to be filled by external hires 1.0 7/9/2012 Review draft communication of staffing summary for client Legal department to ensure accuracy 1.0 7/9/2012 Meet with senior BCG team members to review overall status of team activities ahead of the start of the Layer 6 cycle of the overall cascade 1.0 project 7/9/2012 Determine list of open issues related to the start of Layer 6 cycle of cascade project and potential owners for next steps 0.5 Orlando O'Neill 7/9/2012 Update local data set to reflect Finance staffing changes (2.5); export and send local data set to BCG Working Team member for consolidation 3.0 (0.5) Orlando O'Neill 7/9/2012 Update Finance staffing analysis file with latest data from internal staffing website and send to BCG Working Team 2.0 Orlando O'Neill 7/9/2012 Update organization charts for Finance clients that were impacted by staffing changes made to local data set 2.0 Orlando O'Neill 7/9/2012 Update savings target analysis for Finance clients (1.0); update savings materials and send out to Finance clients (0.5) 1.5 Orlando O'Neill 7/9/2012 Prepare Excel-based horizontal organization charts to supplement graphical organization charts for Finance clients 1.0 Orlando O'Neill 7/9/2012 Meet with Finance client about upcoming position notification 0.5 Orlando O'Neill 7/9/2012 Communicate necessary Finance updates to internal staffing website to BCG Working Team member 0.5 Orlando O'Neill 7/9/2012 Meet with Finance clients about process for the next phase of the cascade and send baseline organization charts to Finance clients for 0.5 verification Sajid Sharif 7/9/2012 Update BCG database to reflect changes made in IT staffing website 4.0 Sajid Sharif 7/9/2012 Review IT department staffing list to ensure accurate communication of personnel decisions to overall company 4.0 Sajid Sharif 7/9/2012 Correspond with client IT personnel regarding changes in staffing decisions 3.0

15 Sajid Sharif 7/9/2012 Correspond with BCG Working Team members regarding cross-departmental employee transfers 2.0 Sam Totusek 7/9/2012 Revise valuation methodology following meeting with BCG team member; research effect of changes upon data 3.0 Sam Totusek 7/9/2012 Update layout and values for process change documents 3.0 Sam Totusek 7/9/2012 Revise process change valuation documents for Customer and IOC 2.0 Sam Totusek 7/9/2012 Conduct an estimation of value for process change in Customer Insights 1.5 Sam Totusek 7/9/2012 Meet with BCG case team member concerning valuation methodology 1.0 Sverre Martinsen 7/9/2012 Review list of designers for Operations and Cargo in Layer Sverre Martinsen 7/9/2012 Create draft logistics plan for Layer 6 kick-off for Operations and Cargo 1.5 Sverre Martinsen 7/9/2012 Review list of designed positions for intra-company communication 1.5 Sverre Martinsen 7/9/2012 Communicate with BCG working team about planning Layer 6 design phase for Operations and Cargo 1.0 Sverre Martinsen 7/9/2012 Communicate with Operations and Cargo clients about announcement lists related to Layer 5 design 1.0 Sverre Martinsen 7/9/2012 Develop strawman for Layer 6 kick-off deck for Operations and Cargo 1.0 Sverre Martinsen 7/9/2012 Meet with HR support client about logistics for Layer 6 kick-off for Operations and Cargo 0.5 Ting Chen 7/9/2012 Collect and validate layer 5 design and staffing data from each departmental team: People (1.0), Technology (1.0), Customer (1.0), Commercial 6.0 (1.0), Operations (1.0) and Finance (1.0) Ting Chen 7/9/2012 Meet with subset of BCG working team about processes for Layer 6 Cascade 1.5 Ting Chen 7/9/2012 Prepare list of cross departmental staffing in layer 5 for validation purposes 1.0 Ting Chen 7/9/2012 Review corporate communications document for Legal department 1.0 Ting Chen 7/9/2012 Meet with BCG manager about savings progress overall during the cascade 1.0 Ting Chen 7/9/2012 Make work plans for the week related to Cascade Layer 6 processes and communicate with BCG leadership team member 0.5 Vik Bhatia 7/9/2012 Prepare for layer 6 by assessing other activities that need to be done in parallel traditional cascade activities with BCG leadership team 2.0 Vik Bhatia 7/9/2012 Meet with full BCG team to discuss progress made and next steps requried as part of cascade 2.0 Vik Bhatia 7/9/2012 Respond to questions from Commercial clients on starting point for Layers 6 and Vik Bhatia 7/9/2012 Meet with BCG working team on Commercial and HR teams to align on next steps for Layer 6 design and staffing process shl Doc 4243 Filed 08/30/12 Entered 08/30/12 12:36:24 Main Document Pg 15 of 49 7/10/2012 Correspond with BCG working team members to discuss and confirm changes related to organizational lists (5.0); revise organizational lists based on changes (1.5) 7/10/2012 Prepare for meeting with HR clients to review data extract of employees and positions post design used to update HR systems (0.5); meet with HR clients to review data extract of employees and positions post design used to update HR systems (1.5) 7/10/2012 Revise preliminary organizational lists based on department updates from BCG working team members 2.0 7/10/2012 Review and update training materials related to design tool for use in upcoming layer of Cascade (1.0); meet with BCG working team member to 1.5 review proposed changes (0.5) 7/10/2012 Meet with HR clients to review changes to upcoming version of lists of employees eligible for staffing in next layer of Cascade process 1.0 7/10/2012 Correspond with BCG working team members about upcoming corporate communications related to end of layer announcement 1.0 7/10/2012 Meet with Corporate Communication clients to discuss process to distribute organization lists to Designers and resolve open issues 1.0 7/10/2012 Meet with BCG working team members to discuss proposed changes to organizational lists 1.0 Amanda Luther 7/10/2012 Review and update HR organizational model based on data consistency checks 3.0 Amanda Luther 7/10/2012 Update People department Layer 5 announcement communication based on offer declines and updated candidate slates 2.0 Amanda Luther 7/10/2012 Correspond with People clients and BCG Working Team members about updated staffing based on candidate offer declines 1.5 Amanda Luther 7/10/2012 Correspond with BCG Working Team members about updates to HR organizational model and calendar for People Layer 6 Cascade 1.5 Amanda Luther 7/10/2012 Participate in conference call with People client about Layer 5 organizational data handoff 1.0 Amanda Luther 7/10/2012 Correspond with People clients about People Layer 6 Cascade process and calendar 1.0 Amanda Luther 7/10/2012 Create modified Layer 6 Cascade process for People department 1.0 Amanda Luther 7/10/2012 Meet with BCG Working Team member to discuss Layer 6 Cascade targets 0.5 Amanda Luther 7/10/2012 Meet with BCG Working Team to discuss cascade process in People department and dynamics 0.5 Ameeth Sankaran 7/10/2012 Meet with Internal BCG Leadership Team to issues related to the next phase of the redesign 2.0 Ameeth Sankaran 7/10/2012 Meet with BCG internal team members to discuss plan to track savings after the end of the cascade 2.0 Ameeth Sankaran 7/10/2012 Prepare materials for Client Finance and IT meetings on savings after the end of the redesign 2.0 Ameeth Sankaran 7/10/2012 Meet with Client Operating Committee to review progress and highlight open issues 1.0 Ameeth Sankaran 7/10/2012 Meet with Internal BCG team to discuss savings and timing issues related to the next phase of the cascade 1.0 Ameeth Sankaran 7/10/2012 Meet with Client Finance and Client IT team members to discuss plan to track savings after the end of the redesign 1.0 Ameeth Sankaran 7/10/2012 Meet with Internal BCG Team to discuss detailed plan for next phase of Customer redesign 1.0 Ben Brinkopf 7/10/2012 Review new Layer 6 Design Tools and pre-select indicated Blueprint actions for each tool 3.0 Ben Brinkopf 7/10/2012 Create new Operations organization charts based upon latest Layer 6 Design updates 2.5 Ben Brinkopf 7/10/2012 Revise Operations organization charts by removing positions and grouping individuals together 2.5 Ben Brinkopf 7/10/2012 Prepare new version of Operations organization charts, adding position numbers to positions 2.5 Ben Brinkopf 7/10/2012 Review employment status of Flight Operations contractor positions in Operations department 1.0 Ben Brinkopf 7/10/2012 Work with AMR Crew Scheduling client to address level discrepancies for Financial Analyst positions 1.0 Ben Brinkopf 7/10/2012 Change savings targets for Layer 6 Designers to match the Blueprinted savings 1.0 Ben Brinkopf 7/10/2012 Discuss publishing person-levels in organization charts with AMR Operations partner 0.5 Ben Brinkopf 7/10/2012 Update list of transfers from HR to Operations based upon new information from HR client 0.5 Ben Brinkopf 7/10/2012 Review BCG software design program to ensure that there are no double-staffed employees across departments 0.5 Ben Brinkopf 7/10/2012 Change staffing treatment of select individuals in Operations clients 0.5 Ben Brinkopf 7/10/2012 Review spelling and position titles of Operations Department personnel 0.5 Bunker Curnes 7/10/2012 Prepare design templates for Customer organization to be distributed to layer five reports 3.5 Bunker Curnes 7/10/2012 Review reductions from layer five design to develop savings targets for completion of cascade process 3.0 Bunker Curnes 7/10/2012 Update online candidate and incumbent slates in Customer organization to capture changes following declined offers 2.5 Bunker Curnes 7/10/2012 Attend internal meeting to discuss progress on materials to be distributed to upcoming layer six sponsors

16 Pg 16 of 49 Bunker Curnes 7/10/2012 Prepare organizational charts for Customer organization to be distributed to layer five designers 1.5 Corey Holsapple 7/10/2012 Update organization data model with Commercial organization changes 5.5 Corey Holsapple 7/10/2012 Communicate with layer 5 managers to coordinate incumbent lists and finalize position slates 3.5 Corey Holsapple 7/10/2012 Scope work for upcoming week in order to prepare agenda and workplan 2.0 Deets Hoffman 7/10/2012 Review detailed organization materials for Operations clients in preparation for next layer of the cascade 3.5 Deets Hoffman 7/10/2012 Distribute communication materials to Operations clients 2.5 Deets Hoffman 7/10/2012 Communicate with Operations clients regarding plans for next layer of design 2.0 Deets Hoffman 7/10/2012 Address open staffing issues with Operations clients and HR partners 1.5 Deets Hoffman 7/10/2012 Make changes to communications materials, per requests from HR partner and Operations clients 1.5 Deets Hoffman 7/10/2012 Address comments and questions from Operations clients and HR partners relating to the next layer of the cascade 1.0 Deets Hoffman 7/10/2012 Meet with internal working team member to discuss design changes for HR and Operations 1.0 Deets Hoffman 7/10/2012 Address open items from Staffing phase of the current layer 0.5 Deets Hoffman 7/10/2012 Meet with internal working team regarding execution of next phase 0.5 Deets Hoffman 7/10/2012 Meet with broader case team to discuss process efficiency in final layer and in completion of the cascade 0.5 Deets Hoffman 7/10/2012 Meet with internal working team to discuss plans for execution of communication materials 0.5 Deets Hoffman 7/10/2012 Distribute communication materials to other internal working team members 0.5 Deets Hoffman 7/10/2012 Address additional questions and comments from Operations clients regarding the communications materials 0.5 Eric Lubell 7/10/2012 Update internal organizational models for 3 client Customer groups 7.5 Eric Lubell 7/10/2012 Update materials for 4 different client groups and confirm Layer six blueprint for Customer groups 6.0 Eric Lubell 7/10/2012 Correspond with2 client Customer groups regarding organization staffing 1.0 Julian Bouma 7/10/2012 Update the documentation slides based on the changes suggested by BCG Working Team members 1.5 Julian Bouma 7/10/2012 Create design templates for the Finance department 1.0 Julian Bouma 7/10/2012 Update formulas in the design template to accurately reflect costs associated with moving positions out of the AMR organization 1.0 Julian Bouma 7/10/2012 Meet with BCG Working Team members to discuss various updates to the design template 1.0 Julian Bouma 7/10/2012 Send the savings aggregator tool out to the BCG Working Team 0.5 Ken Keverian 7/10/2012 Meet with BCG leadership team about the key steps ahead for the final cycle (layer 6+) and safeguards to maintain progress after the cascade is 2.0 complete Ken Keverian 7/10/2012 Meet with BCG team members to discuss issues and design steps for Layer Kevin Kelley 7/10/2012 Attend BCG Steering Team meeting on measures to lock in savings following the end of the Cascade 2.0 Kevin Kelley 7/10/2012 Attend Operating Team meeting on Cycle-6 kickoff and design process 1.0 Kevin Kelley 7/10/2012 Prepare materials for meeting with HR Compensation Team on master data transfer 1.0 Kevin Kelley 7/10/2012 Meet with HR Compensation Team about master data transfer and logistics of completing transfer 1.0 Kevin Kelley 7/10/2012 Meet with BCG Working Team about the timeline for cycle-6 and savings targets 1.0 Kevin Kelley 7/10/2012 Attend meeting with Operations HR clients to address concerns related to Cycle-6 volume and process 1.0 Kevin Kelley 7/10/2012 Attend meeting with Finance HR clients to address concerns related to Cycle-6 volume and process 1.0 Kevin Kelley 7/10/2012 Correspond with various Finance and Operations clients on outstanding phase 6 issues and concerns for the Cascade 1.0 Louis Goldberg 7/10/2012 Update analysis on available spend targets for Commercial departments in Layer 6 cycle 8.0 Louis Goldberg 7/10/2012 Meet with BCG working team to review available spend targets for Commercial 4.0 Louis Goldberg 7/10/2012 Prepare materials for Layer 5 notification 3.0 Mary Irish 7/10/2012 Review requested edits to SharePoint lists from BCG working team members and send to HR clients to be uploaded into SharePoint 4.0 Mary Irish 7/10/2012 Correspond with HR client about lists of Layer 5 employees in reports 2.0 Mary Irish 7/10/2012 Correspond with HR clients about which employees are part of Layer 5 cycle 2.0 Mary Irish 7/10/2012 Correspond with HR clients about name formats in SharePoint 2.0 Mary Irish 7/10/2012 Meet with BCG working team to discuss issues related to the end of the cascade process 1.0 Mary Irish 7/10/2012 Correspond with BCG working team members about lists announcing final Layer 5 organization 1.0 Mike Bronfin 7/10/2012 Continue preparing organization design templates for client's Customer department 2.5 Mike Bronfin 7/10/2012 Prepare materials for upcoming meetings with managers from Customer client and circulate to managers 2.5 Mike Bronfin 7/10/2012 Continue uploading new staffing data for client's Commercial department 2.0 Mike Bronfin 7/10/2012 Update organization design templates for client's Customer department for upcoming client meetings 2.0 Mike Bronfin 7/10/2012 Update organization model with additional staffing data from Customer client 2.0 Mike Bronfin 7/10/2012 Review staffing data for client's Commercial department with BCG Working Team members 1.0 Mike Bronfin 7/10/2012 Meet with BCG Working Team members to review organization design tool 1.0 Mike Bronfin 7/10/2012 Prepare organization charts for upcoming Customer client meetings 1.0 Mike Bronfin 7/10/2012 Address Customer staffing questions with BCG Working Team members 1.0 Mike Bronfin 7/10/2012 Review changes between old and new staffing data from Customer client 1.0 Mike Bronfin 7/10/2012 Review cross-department personnel moves with BCG Working Team member 0.5 Mike Bronfin 7/10/2012 Review exceptions to organization design rules with BCG Working Team member 0.5 Mike Bronfin 7/10/2012 Prepare Customer staffing update form for team use 0.5 7/10/2012 Work with BCG team members to refine overall client training materials for Layer /10/2012 Meet with BCG team members to determine approach options for positions not yet staffed during Layer 5 cycle staffing 1.5 7/10/2012 Finalize materials for meeting with overall client's Operating Team on the final Layer 6 cycle calendar and open issues ahead of Layer 6 cycle 1.0 start 7/10/2012 Meet with BCG team members to determine approach to update overall organization's list of individuals staffed in each position to reflect 1.0 changes made in layer 5 cycle of cascade project 7/10/2012 Meet with HR clients to determine approach to update overall organization's list of individuals staffed in each position to reflect changes made 1.0 in layer 5 cycle of cascade project 7/10/2012 Meet with BCG team members to determine next steps for updates to overall client's organizational list of individuals staffed to reflect changes 1.0 made in layer 5 7/10/2012 Review updated model reflecting design changes from Layer /10/2012 Meet with overall client's Operating Team to review final Layer 6 cycle calendar and open issues ahead of Layer 6 cycle start 0.5

17 Pg 17 of 49 7/10/2012 Meet with BCG team members to communicate outcome of client's Operating Team review of final Layer 6 cycle calendar and open issues ahead 0.5 of Layer 6 start 7/10/2012 Determine next steps for updates to overall client's organizational list of individuals staffed in each position to reflect changes made in layer cycle of cascade project 7/10/2012 Work with BCG team member to finalize communication of staffing summary for client's Legal department 0.5 Orlando O'Neill 7/10/2012 Update local data set with proposed set of changes to reporting structure for the next phase of the cascade received from Finance clients 3.0 Orlando O'Neill 7/10/2012 Update local data set with proposed set of removed and added positions for the next phase of the cascade received from Finance clients 3.0 Orlando O'Neill 7/10/2012 Create updated local organization model based on latest set of proposed design changes for the next phase of the cascade 2.0 Orlando O'Neill 7/10/2012 Create local organization model and consolidated list of Finance designers in next phase for BCG Working Team member to create organization 1.0 design tools Orlando O'Neill 7/10/2012 Correspond with BCG Working Team member about cross-department staffing situation (0.5); update local organization data set to reflect 1.0 agreed treatment (0.5) Orlando O'Neill 7/10/2012 Correspond with Finance client and BCG Working Team member to schedule Finance kick-off meeting 0.5 Orlando O'Neill 7/10/2012 Correspond with Finance clients about questions over the proposed process for the next phase of the cascade 0.5 Orlando O'Neill 7/10/2012 Update local data set with changes received from Finance client during review of proposed organization change announcement 0.5 Orlando O'Neill 7/10/2012 Review preliminary baseline organization data for the next phase of the cascade and provide updates to BCG Working Team member 0.5 Sajid Sharif 7/10/2012 Create organization charts for Customer department managers 6.0 Sajid Sharif 7/10/2012 Update Excel templates for use by Customer department in organization design process 3.0 Sajid Sharif 7/10/2012 Review updates to IT staffing website by IT clients 3.0 Sajid Sharif 7/10/2012 Correspond with Customer department managers regarding upcoming organization design process 3.0 Sajid Sharif 7/10/2012 Meet with client IT and Finance managers regarding Jetstream project 1.0 Sam Totusek 7/10/2012 Review AMR customer insight documents (1.0); research valuation methodology (1.5) 2.5 Sam Totusek 7/10/2012 Meet with BCG case team member concerning valuation methodology (0.5); update valuation layout and model based upon meeting with BCG 2.5 team member (2.0) Sam Totusek 7/10/2012 Research standardization and centralization cost savings (1.5); meet with BCG case team about research findings (0.5) 2.0 Sverre Martinsen 7/10/2012 Review and adjust Layer 6 design for Operations organizations 2.0 Sverre Martinsen 7/10/2012 Prepare and send out organization charts to Operations designers post Layer 5 cycle for review 2.0 Sverre Martinsen 7/10/2012 Communicate with Layer 5 designers about Operations and Cargo design questions 1.0 Sverre Martinsen 7/10/2012 Schedule Layer 6 kick-off meetings for Operations and Cargo 1.0 Sverre Martinsen 7/10/2012 Communicate with Cargo client about discrepancies over Layer 6 staffing slates 1.0 Sverre Martinsen 7/10/2012 Review organizational charts created post Layer 5 cycle for Operations and Cargo 1.0 Sverre Martinsen 7/10/2012 Create list of delayed removals for several Operations groups 1.0 Sverre Martinsen 7/10/2012 Attend to issues related to Layer 6 cycle logistics for Operations and Cargo with Layer 5 designers 1.0 Sverre Martinsen 7/10/2012 Meet with BCG working team about administrative issues related to the cascade 0.5 Sverre Martinsen 7/10/2012 Communicate with Operations clients about detailed plan for Layer 6 cycle 0.5 Ting Chen 7/10/2012 Collect and validate further layer 5 design and staffing data from BCG working team members 3.0 Ting Chen 7/10/2012 Review and integrate design and staffing data into central HR model 3.0 Ting Chen 7/10/2012 Update savings targets for each department based on latest HR data and communicate results to BCG working team 2.0 Ting Chen 7/10/2012 Calculate overall savings progress based on latest data and communicate results to BCG working team 2.0 Ting Chen 7/10/2012 Attend meeting with AMR HR team on data feeds back to AMR 1.0 Ting Chen 7/10/2012 Attend BCG meeting on layer 6 of the Cascade process, as well as issues surrounding the end of the Cascade process 0.5 Vik Bhatia 7/10/2012 Meet with BCG Leadership team to finalize activities that need to be done in conjunction with final layer of cascade 2.0 Vik Bhatia 7/10/2012 Review progress on AMR team dynamics and resource allocation prior to the start of the final layer of cascade 1.0 Vik Bhatia 7/10/2012 Meet with American Airlines Operating Team to address open and anticipated issues in the final layer of cascade 1.0 Vik Bhatia 7/10/2012 Meet with BCG staffing coordinators to discuss team time-line for when case will end for specific case team members 0.5 7/11/2012 Correspond with BCG working team members to discuss and confirm changes related to organizational lists for each department (4.0); revise 7.0 organizational lists for each department based on changes (3.0) 7/11/2012 Prepare materials for meeting with HR clients to discuss and resolve open issues related to Cascade (1.5); attend meeting with HR clients to 3.5 discuss and resolve open issues related to Cascade (2.0) 7/11/2012 Update training materials created for AMR cascade process to reflect changes to process in upcoming layer (2.0); meet with BCG working team 2.5 member to review proposed changes and finalize (0.5) 7/11/2012 Prepare materials for meeting with BCG working team members to discuss upcoming layer (1.0); meet with BCG working team members to 2.0 discuss upcoming layer (1.0) 7/11/2012 Update organizational lists based upon feedback received from BCG working team members to standardize format 1.0 Amanda Luther 7/11/2012 Correspond with People clients to confirm logistics and completion of Layer 5 notification conversations 1.5 Amanda Luther 7/11/2012 Meet with BCG Working Team to discuss Layer 6 calendar and Cascade process 1.5 Amanda Luther 7/11/2012 Create modified Layer 6 calendar for People department 1.5 Amanda Luther 7/11/2012 Correspond with People clients and BCG Working Team members regarding People Layer 5 Cascade announcement 1.5 Amanda Luther 7/11/2012 Review updated Layer 6 Cascade targets by department 1.0 Amanda Luther 7/11/2012 Meet with BCG Working Team members to discuss updated Layer 6 Cascade targets 1.0 Amanda Luther 7/11/2012 Meet with BCG Working Team members to discuss potential modifications to Cascade calendar for People department 1.0 Amanda Luther 7/11/2012 Meet with BCG Working Team members to discuss process improvements for HR organizational model updates 1.0 Amanda Luther 7/11/2012 Correspond with People clients regarding calendar and process for Layer 6 Cascade 1.0 Amanda Luther 7/11/2012 Attend call with People client regarding options for staffing position where offer was declined 0.5 Amanda Luther 7/11/2012 Meet with BCG Steering Team member to discuss process for external recruiting to fill open positions identified during Cascade 0.5 Amanda Luther 7/11/2012 Meet with BCG Working Team members to discuss BCG resource allocation for Layer 6 Cascade 0.5 Ameeth Sankaran 7/11/2012 Meet with Customer clients to discuss preparation for next phase of Customer redesign 3.0 Ameeth Sankaran 7/11/2012 Meet with full BCG team to discuss and resolve open issues on current phase of redesign and to plan for next phase of redesign 2.0 Ameeth Sankaran 7/11/2012 Prepare updated target and metric materials related to Customer redesign 2.0 Ameeth Sankaran 7/11/2012 Prepare materials for Customer SVP meeting on the next phase of the redesign 2.0

18 Pg 18 of 49 Ameeth Sankaran 7/11/2012 Meet with Internal BCG Team to discuss plan to end the redesign 2.0 Ameeth Sankaran 7/11/2012 Meet with BCG working team to discuss logistics of the next phase of the redesign 1.0 Ameeth Sankaran 7/11/2012 Meet with BCG team members to discuss IT client issues related to the next phase of the redesign 1.0 Ben Brinkopf 7/11/2012 Revise Layer 6 Design Tools to improve product functionality when adding positions to organization 3.0 Ben Brinkopf 7/11/2012 Prepare and send data of current active and removed positions in Layer 5 Operations department to BCG Project Management Team 2.5 Ben Brinkopf 7/11/2012 Revise Layer 6 Design Tools for Operations department and send new versions 1.5 Ben Brinkopf 7/11/2012 Review current positions in Operations with BCG Project Management Team 1.5 Ben Brinkopf 7/11/2012 Analyze Operations department data and identify instances of span violations and intra-level reporting 1.5 Ben Brinkopf 7/11/2012 Transfer positions from Commercial to Operations to reflect new AMR Operations department data 1.0 Ben Brinkopf 7/11/2012 Update BCG Operations department organization design by removing Contractors and other out-of-scope individuals 1.0 Ben Brinkopf 7/11/2012 Update Layer 6 design and generate organization charts for Flight department 1.0 Ben Brinkopf 7/11/2012 Update titles in Flight Department to reflect new organizational structurre 0.5 Ben Brinkopf 7/11/2012 Make design changes to Layer 6 Operations department based upon feedback from client 0.5 Bunker Curnes 7/11/2012 Meet with 9 different Customer organizations and teams about upcoming layer six preparations and schedules 7.5 Bunker Curnes 7/11/2012 Prepare materials to present updated savings targets to client in Customer organization 3.0 Bunker Curnes 7/11/2012 Review potential communications for Customer organization to verify accuracy and completeness 2.5 Bunker Curnes 7/11/2012 Meet with BCG working team about establishing Customer organization design savings targets 1.5 Corey Holsapple 7/11/2012 Update organization data model with Commercial organization changes 4.5 Corey Holsapple 7/11/2012 Prepare layer 6 kick off presentation for Commercial organization 4.0 Corey Holsapple 7/11/2012 Communicate with layer 5 managers to coordinate incumbent lists and finalize position slates 3.0 Corey Holsapple 7/11/2012 Attend internal BCG meeting to discuss layer 6 cascade process 2.5 Corey Holsapple 7/11/2012 Attend BCG Commercial meeting to discuss layer 6 design calendar 2.0 Deets Hoffman 7/11/2012 Review and test latest design recording tool for use in the final layer of the cascade 1.5 Deets Hoffman 7/11/2012 Make additional adjustments to Operations communication materials based on conversation with HR partner 1.5 Deets Hoffman 7/11/2012 Address open issues related to the next phase of the cascade with HR partners and internal working team 1.0 Deets Hoffman 7/11/2012 Review process specifics for next phase for HR and Operations clients 1.0 Deets Hoffman 7/11/2012 Meet with BCG working team members to discuss execution plans for Operations and HR based on outcomes of broader case team meeting 1.0 Deets Hoffman 7/11/2012 Meet with internal working team regarding adjustments to execution plans for HR and Operations 1.0 Deets Hoffman 7/11/2012 Update communications materials based upon request from Operations client 1.0 Deets Hoffman 7/11/2012 Create communication materials for Operations clients and review with internal working team member 1.0 Deets Hoffman 7/11/2012 Review presentation materials and prepare key talking points for Operations kick off meetings 1.0 Deets Hoffman 7/11/2012 Make additional adjustments to communication materials for HR and Operations clients 0.5 Deets Hoffman 7/11/2012 Discuss plans for next phase for Operations with HR partner team 0.5 Deets Hoffman 7/11/2012 Address questions and comments from Operations clients regarding the next phase of the cascade 0.5 Deets Hoffman 7/11/2012 Review plans for process improvement in the next phase 0.5 Eric Lubell 7/11/2012 Correspond with 3 client Customer groups regarding organization design 8.5 Eric Lubell 7/11/2012 Analyze projected savings for all client's Customer groups projecting to Layer Eric Lubell 7/11/2012 Develop model to automate savings calculations for all client's Customer groups projecting to Layer Julian Bouma 7/11/2012 Repair various bugs in the design template 2.0 Julian Bouma 7/11/2012 Meet with BCG Working Team to discuss updates to process for Layer 6 design and staffing 2.0 Julian Bouma 7/11/2012 Meet with BCG Working Team members to determine what functionality is needed in the Layer 6 design template 1.0 Julian Bouma 7/11/2012 Meet with BCG Working Team member to discuss the impact of additional fields in OrgBuilder and how they will affect the design template 1.0 generation process Julian Bouma 7/11/2012 Adjust the design templates for the Commercial department so the templates include allowed spend rather than savings 1.0 Kevin Kelley 7/11/2012 Review and edit organization charts for Operations cycle-6 kickoff 2.0 Kevin Kelley 7/11/2012 Review and edit organization charts for Finance cycle-6 kickoff 2.0 Kevin Kelley 7/11/2012 Attend meeting with BCG Steering Team member on control measures to ensure that outsourcing objectives are achieved 1.0 Kevin Kelley 7/11/2012 Attend meeting with BCG Working Team member to determine cost of any slippage in outsourcing objective achievement 1.0 Kevin Kelley 7/11/2012 Attend meeting with HR clients to finalize preparation for Cycle-6 kickoff 1.0 Kevin Kelley 7/11/2012 Respond to concerns of Finance clients on total Finance savings and process for tracking savings 1.0 Kevin Kelley 7/11/2012 Correspond with Finance clients on changes to design blueprints in Cycle Kevin Kelley 7/11/2012 Correspond with BCG Working Team on cycle 6 tasks and process 0.5 Louis Goldberg 7/11/2012 Revise analysis on available spend targets for Commercial organization 5.0 Louis Goldberg 7/11/2012 Prepare materials for Layer 6 design discussions with Commercial leadership 5.0 Louis Goldberg 7/11/2012 Communicate with Layer 6 sponsors and designers about timelines and deliverables for Layer Louis Goldberg 7/11/2012 Meet with BCG working team to review cost targets for Commercial Layer 6 cycle 2.0 Mary Irish 7/11/2012 Prepare materials for meeting with BCG working team about Layer 6 process 3.0 Mary Irish 7/11/2012 Create new lists of Layer 5 employees in Candidate Slates and Incumbent Lists to send HR clients to generate final reports for legal review 2.5 Mary Irish 7/11/2012 Meet with HR core team to discuss open issues related to Cascade 2.5 Mary Irish 7/11/2012 Meet with BCG working team about Layer 6 processes 2.0 Mary Irish 7/11/2012 Develop work plan for upcoming week and deliverables 2.0 Mary Irish 7/11/2012 Prepare materials for HR core team meeting about open issues related to the cascade 1.0 Mary Irish 7/11/2012 Meet with HR client to review SharePoint intranet site for Layer Mike Bronfin 7/11/2012 Work with BCG working team members on savings calculations by Vice-President 2.5 Mike Bronfin 7/11/2012 Prepare savings analysis based upon new Customer client data 2.0 Mike Bronfin 7/11/2012 Continue updating organization model with additional staffing data from Customer client 1.5 Mike Bronfin 7/11/2012 Meet with BCG Working Team members to review savings calculations for client's Customer department 1.5 Mike Bronfin 7/11/2012 Update savings calculations to include recent organization changes from Customer client 1.5

19 Pg 19 of 49 Mike Bronfin 7/11/2012 Send materials for upcoming meetings to client HR team 1.0 Mike Bronfin 7/11/2012 Meet with managers from group in client's Customer department to review organization design process 1.0 Mike Bronfin 7/11/2012 Prepare savings dashboards by Vice-President in Customer organization 1.0 Mike Bronfin 7/11/2012 Meet with BCG Working Team member to review personnel data for Customer organization 1.0 Mike Bronfin 7/11/2012 Meet with BCG Working team members to review progress to date for Customer organization 1.0 Mike Bronfin 7/11/2012 Prepare staffing update form based off of new Customer client data for team use 0.5 Mike Bronfin 7/11/2012 Prepare extract from new Customer organization data for team use 0.5 Mike Bronfin 7/11/2012 Review savings by vice-president in the Customer organization with BCG Working Team member 0.5 Mike Bronfin 7/11/2012 Address held personnel question with manager from Customer client 0.5 Mike Bronfin 7/11/2012 Update Customer organization savings calculations with assistant costs 0.5 Mike Bronfin 7/11/2012 Review missing information in savings calculations for Customer organization 0.5 7/11/2012 Meet with BCG team members to discuss finalized process and calendar for Layer 6 design cycle 2.0 7/11/2012 Meet with HR clients to address open questions related to overall cascade project 2.0 7/11/2012 Prepare materials to discuss with BCG team members about finalizing process and sharing calendar for Layer 6 design cycle 1.5 7/11/2012 Work with BCG team members to determine list of scheduled Layer 6 cycle kick-off meetings across various client departments to communicate 1.5 to HR client 7/11/2012 Meet with BCG team members to recap meeting with HR clients and determine next steps 1.0 7/11/2012 Work with BCG team member to validate process for developing summary view of individuals promoted and moved from one department to 1.0 another in Layer 5 staffing cycle 7/11/2012 Develop workplan to ensure proper central materials are available to BCG working teams as they conduct Layer 6 cycle kick-off meetings 1.0 7/11/2012 Meet with HR client to review finalized staffing process for client's legal department 0.5 7/11/2012 Meet with BCG team members to create list of overall cascade open issues to discuss with HR clients 0.5 Orlando O'Neill 7/11/2012 Create blueprint organization charts for Finance clients based on proposed changes in the next phase of the cascade 3.0 Orlando O'Neill 7/11/2012 Compile information on list of removed Finance positions in last phase and on proposed changes to Finance department in the next phase (2.0); 3.0 incorporate list into Finance blueprint organization charts (1.0) Orlando O'Neill 7/11/2012 Create organization design tools for Finance clients in the next phase based on the baseline organization data and proposed changes 3.0 Orlando O'Neill 7/11/2012 Update local blueprint organization data set with additional proposed changes from the last layer 2.0 Orlando O'Neill 7/11/2012 Correspond with Finance clients about design tools and process for the next phase of the cascade 1.0 Orlando O'Neill 7/11/2012 Meet with BCG Working Team to review the agenda and required materials for the department kick-off meetings in the next phase 0.5 Sajid Sharif 7/11/2012 Update Customer department organization charts based on feedback from BCG Working Team members 4.0 Sajid Sharif 7/11/2012 Attend telephone conferences to finalize logistics and workplan with Customer department organizations 3.0 Sajid Sharif 7/11/2012 Correspond with Customer department managers about organization design process 3.0 Sajid Sharif 7/11/2012 Create summary slides detailing savings for IT department 3.0 Sajid Sharif 7/11/2012 Review and finalize updates to IT staffing website based upon latest client revisions 2.0 Sajid Sharif 7/11/2012 Correspond with IT department management regarding final staffing decisions 1.5 Sajid Sharif 7/11/2012 Review savings figures for IT department and break out by manager 1.5 Sam Totusek 7/11/2012 Review process change documents concerning Communication consolidation 3.0 Sam Totusek 7/11/2012 Research potential weak points in valuation/process change methodology (2.0); meet with BCG case team member concerning effects of 2.5 process change upon IT department (0.5) Sam Totusek 7/11/2012 Research valuation of centralization and standardization changes (1.0); meet with BCG case team members about research findings (1.0) 2.0 Sam Totusek 7/11/2012 Meet with BCG case team members concerning overall process changes (1.5); revise valuation materials based upon meeting with BCG case 2.0 team members (0.5) Sverre Martinsen 7/11/2012 Review and adjust Layer 6 and 7 design for Operations and Cargo based on discussions with Layer 5 designers 2.0 Sverre Martinsen 7/11/2012 Review and adjust Layer 6 kick-off presentation for Operations and Cargo 2.0 Sverre Martinsen 7/11/2012 Meet with BCG working team about Layer 6 planning for Operations and Cargo 1.0 Sverre Martinsen 7/11/2012 Review and adjust Layer 5 announcement list for Operations and Cargo 1.0 Sverre Martinsen 7/11/2012 Prepare and send out organization charts to Cargo designers post Layer 5 cycle for review 1.0 Sverre Martinsen 7/11/2012 Communicate with HR support client about logistics for Layer 6 kick-off for Operations and Cargo 1.0 Sverre Martinsen 7/11/2012 Review Cargo Layer 6 design tools 1.0 Sverre Martinsen 7/11/2012 Review and finalize Layer 5 announcement list for Operations and Cargo 1.0 Sverre Martinsen 7/11/2012 Communicate with Layer 5 designers about various cascade related questions 1.0 Sverre Martinsen 7/11/2012 Meet with HR support client about status of Layer 6 kick-off logistics for Operations and Cargo 0.5 Ting Chen 7/11/2012 Collect and validate HR data for layer 5 design and staffing 3.0 Ting Chen 7/11/2012 Review and integrate HR data into central HR model 3.0 Ting Chen 7/11/2012 Calculate and review savings progress for each AMR department 3.0 Ting Chen 7/11/2012 Review and adjust savings tracking tool for layer 6 cycle 2.5 Ting Chen 7/11/2012 Attend BCG working team meeting on layer 6 cycle process and kickoff meetings 1.0 Vik Bhatia 7/11/2012 Review Commercial team targets for final layer to ensure final designs will achieve target set at start of cascade 1.5 Vik Bhatia 7/11/2012 Review targets for HR organization to ensure final designs will achieve those targets set at the start of the cascade 1.5 Vik Bhatia 7/11/2012 Review new exceptions for design and staffing requested by Commercial client 1.0 Vik Bhatia 7/11/2012 Receive and review feedback from AMR client about execution of staffing notification in previous layer and suggestions for staffing notification 0.5 in final layer Vik Bhatia 7/11/2012 Meet with BCG case team to discuss logistics and timeline for layers 6 and 7 of cascade 0.5 7/12/2012 Correspond with BCG working team members to discuss and confirm changes related to organizational lists for each department (3.5); revise organizational lists for each department based on changes (1.5) 7/12/2012 Prepare materials for meeting with HR clients supporting layer designers on open issues related to staffing and using client intranet site (1.5); attend meeting with HR clients supporting layer designers on open issues related to staffing and using client intranet site (2.5) 7/12/2012 Prepare materials for meeting with HR clients to discuss proposed changes to survey used by designers in Cascade to conduct special skills 3.0 searches (1.5); attend meeting with HR clients to discuss proposed changes to survey used by designers in Cascade to conduct special skills searches (1.5) 7/12/2012 Meet with HR client to review data extract of employees and positions post design used to update HR systems

20 Pg 20 of 49 Amanda Luther 7/12/2012 Review BCG materials and best practices for recruiting process strategy and development 3.0 Amanda Luther 7/12/2012 Correspond with People clients regarding Layer 6 design blueprints and process for Layer 6 Cascade 2.5 Amanda Luther 7/12/2012 Create draft materials for People (Operations Support) Layer 6 design kickoff meeting 2.0 Amanda Luther 7/12/2012 Create materials including strawman workplan for external recruiting process 1.5 Amanda Luther 7/12/2012 Update People Layer 5 Cascade announcement 1.0 Amanda Luther 7/12/2012 Correspond with BCG Working Team member about process for HR organizational model updates 1.0 Amanda Luther 7/12/2012 Correspond with BCG Steering Team member regarding Layer 6 Cascade process and external recruiting efforts 1.0 Amanda Luther 7/12/2012 Correspond with BCG experts regarding best practices for external recruiting strategy 0.5 Amanda Luther 7/12/2012 Meet with Commercial client about external recruiting needs and process 0.5 Ameeth Sankaran 7/12/2012 Prepare materials on the next phase of the redesign for IT SVP review 3.0 Ameeth Sankaran 7/12/2012 Meet with Internal BCG Team to discuss remaining items to complete IT redesign 2.0 Ameeth Sankaran 7/12/2012 Prepare materials for Client Customer meeting focused on savings after the end of the redesign 2.0 Ameeth Sankaran 7/12/2012 Finalize materials for Customer SVP meeting on the next phase of the redesign 1.0 Ameeth Sankaran 7/12/2012 Meet with Customer SVP to discuss Cascade savings progress and remaining objectives related to redesign 1.0 Ameeth Sankaran 7/12/2012 Meet with another Customer VP to discuss redesign progress to date and to resolve outstanding issues 1.0 Ben Brinkopf 7/12/2012 Revise Layer 6 Design Tools to reflect staffing and design updates for Operations department 3.5 Ben Brinkopf 7/12/2012 Convert organization design software into new format for Operations department in order to aggregate with other departments' data 2.5 Ben Brinkopf 7/12/2012 Present Layer 6 kick-off materials to Base Maintenance personnel 2.0 Ben Brinkopf 7/12/2012 Update position titles for select Operations department positions 1.5 Ben Brinkopf 7/12/2012 Work with Operations HR partner to resolve potential design conflicts in Layer Ben Brinkopf 7/12/2012 Present Layer 6 kick-off materials to Base Maintenance personnel 1.5 Ben Brinkopf 7/12/2012 Update calendar of events to reflect latest Layer 6 deadlines 1.0 Ben Brinkopf 7/12/2012 Respond to questions about Cascade process from Base Maintenance Layer 6 Designers 1.0 Ben Brinkopf 7/12/2012 Review latest version of savings calculation tool to verify savings capture in Layer 6 blueprint design 1.0 Ben Brinkopf 7/12/2012 Update Customer organization design based upon new department request 1.0 Ben Brinkopf 7/12/2012 Create list of personnel who have attended Operations kick-off meetings and those still needing orientation 0.5 Ben Brinkopf 7/12/2012 Review latest staffing information against newest batch of AMR-provided data 0.5 Bunker Curnes 7/12/2012 Review changes to position titles in Customer organization to ensure they are captured in the personnel database 2.5 Bunker Curnes 7/12/2012 Prepare Customer organization kick-off materials with updated content for layer six design 2.0 Bunker Curnes 7/12/2012 Distribute proposed savings targets for Customer organization to layer four sponsors of design 2.0 Bunker Curnes 7/12/2012 Attend internal meeting to discuss meeting logistics for layer six design kick-offs 1.5 Bunker Curnes 7/12/2012 Attend internal meeting about savings targets for Customer organization 1.5 Bunker Curnes 7/12/2012 Review updated Customer organization savings dashboard to ensure that all updates have been captured 1.5 Corey Holsapple 7/12/2012 Finalize layer 6 kick off presentation for Commercial organization 3.0 Corey Holsapple 7/12/2012 Attend meeting with AMR HR team on layer 6 HR policies 2.5 Corey Holsapple 7/12/2012 Prepare analysis for Commercial organization on unaddressed positions by layer and level 2.5 Corey Holsapple 7/12/2012 Attend meeting with Marketing organization leadership respecting layer 6 cascade 1.5 Corey Holsapple 7/12/2012 Attend meeting with Revenue Management leadership respecting layer 6 cascade 1.5 Corey Holsapple 7/12/2012 Attend meeting with ZS Associates respecting layer 6 cascade process 1.0 Deets Hoffman 7/12/2012 Continue to review presentation materials and prepare key talking points for Operations kick off meetings 3.0 Deets Hoffman 7/12/2012 Meet with two sets of Operations client teams to discuss plans for current phase 3.0 Deets Hoffman 7/12/2012 Discuss outcomes of Operations client team meeting and adjustments to planning and communication with BCG team 2.5 Deets Hoffman 7/12/2012 Update design change and discussion materials for Operations client 2.0 Deets Hoffman 7/12/2012 Update presentation materials and prepare adjusted talking points for kick off meetings based upon feedback from Operations meetings 1.0 Deets Hoffman 7/12/2012 Address updates and questions regarding current phase from Operations clients 1.0 Deets Hoffman 7/12/2012 Discuss plans for process logistics for the next phase with internal working team 0.5 Eric Lubell 7/12/2012 Meet with 4 client Customer groups regarding organization design 8.5 Eric Lubell 7/12/2012 Update savings model for all client Customer groups to include latest blueprint updates from 3 Customer groups 6.0 Eric Lubell 7/12/2012 Meet with internal BCG team to discuss process plans for Customer groups 2.5 Julian Bouma 7/12/2012 Fix various formatting issues in the design templates for the Commercial department 1.0 Julian Bouma 7/12/2012 Create a customized design template for Commercial that separates organizations by Layer 3 leader 1.0 Ken Keverian 7/12/2012 Begin creating list of issues that will need to be addressed after Layer 6 cycle, including issues related to communications, controls, and 2.0 additional process engineering Kevin Kelley 7/12/2012 Train Operations clients on cycle-6 process and deliverables 2.0 Kevin Kelley 7/12/2012 Attend meeting with Operations HR clients on staffing process for cycle Kevin Kelley 7/12/2012 Train Operations clients on cycle-6 process and deliverables 2.0 Kevin Kelley 7/12/2012 Attend HR Core Team meeting on cycle-6 process 1.5 Kevin Kelley 7/12/2012 Meet with Operations HR client about issues and concerns to address in kickoff meeting 1.0 Kevin Kelley 7/12/2012 Update Finance kickoff materials to include lessons learned during Operations kickoff 1.0 Louis Goldberg 7/12/2012 Prepare Layer 6 design templates for Commercial sponsors 5.0 Louis Goldberg 7/12/2012 Prepare workplan for Layer 6 cycle design 3.0 Louis Goldberg 7/12/2012 Communicate with sponsors about layer 6 timelines and deliverables 2.0 Louis Goldberg 7/12/2012 Meet with Commercial client to review design options for Marketing organization 1.5 Louis Goldberg 7/12/2012 Meet with Commercial client to discuss external hire needs following Layer Louis Goldberg 7/12/2012 Meet with Commercial client to review Layer 6 design template for Revenue Management organization 1.0 Mary Irish 7/12/2012 Correspond with HR clients helping facilitate Cascade to ensure SharePoint fully completed for Layer Mary Irish 7/12/2012 Meet with HR clients helping facilitate Cascade to discuss open questions related to Cascade Layer Mary Irish 7/12/2012 Create initial list of designers and sponsors for Layer Mary Irish 7/12/2012 Correspond with BCG working team members to prepare for Layer Mary Irish 7/12/2012 Prepare materials for meeting with HR clients helping facilitate Cascade 1.5

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