1 HJÄRTLIGT VÄLKOMMEN!
2 Agenda Välkommen Lars-Åke Karlsson, dagens värd IBS Enterprise IBS Web Client Förfriskningar och tilltugg IBS idag och hur den framtida strategin kommer att ge stort värde för våra kunder IBS nya organisation redo att möta våra kunders behov och ge stöd för framgångsrika affärer Ledarskap nyckeln till framgång i förändringsprojekt Kaffe Demonstration och presentation av IBS nya lösningar. Vilket värde har de nya lösningarna för dig? Doug Braun, CEO, IBS David Rode, VP EMEA Fredrik Renulf, PS Dir, IBS IBS Kund Christian Janssen, Business Change Manager, St1 Energy Affärskonsulte r från IBS och Medius IBS Real Time Performance Management RPM IBS Finance Sales & Operations Planning FS&OP IBS Projcect Chain Management PCM IBS Workflow IBS Mobility Solutions IBS Dynaman IBS Cloud Solutions IBS & IBM: Värdet med ett stabilt och kundfokuserat partnerskap Frågestund - avslutning Guidad visning runt hela Universeum Middag i Akvariehallen mitt emellan världens hav Anders Brinte, Partner Executive, ISV & Develope r Relations, IBM Nordic Doug, David och Lake
4 INTERNATIONAL BUSINESS SYSTEMS SWEDEN CUSTOMER DAY Doug Braun, Chief Executive Officer September 27, 2012
5 Today s Discussion IBS Update Focus on Creating Value for Customers What This Means for Customers
6 IBS Update
7 Symphony s Approach is Different The Mission: Building Great Software and Technology Services Companies Organic Growth Through Innovation Increasing Measureable Value to Customers Attracting the best talent Delivering Superior Results IBS Financial Investment, Added New Products to IBS Portfolio, Invested in New Management Team
8 IBS Market Leadership Today World leader in financials and supply chain solutions for manufacturers and distributors 7 th Largest SCM vendor globally (Gartner 2011) IBS Global Sites by Region Americas 10% APAC 4% EMEA 86% 30+ years of deep industry experience Almost 3,000 installations worldwide Region Sites Americas 287 APAC 122 EMEA 2460 Total 2869
9 Attained Financial Stability: 1H 2012 Results a. Strong balance sheet of approximately 175M SEK and growing b. Revenues of 1B SEK for 2012 c. Gross Profit of 31% d. Improving cash position 9
10 IBS: Local Presence, Global View Australia Belgium Brazil Canada Colombia Denmark Finland France Germany Italy Mexico Netherlands Norway Poland Portugal Singapore South Africa Spain Sweden Switzerland United Kingdom United States 100 new deals signed to date in upgrades 77% of customers based in Europe Sweden averaging 1.5 deals per week
11 Management Team: Brings Best in Class Experience Chief Executive Officer Doug Braun EVP EMEA Region David Rode EVP Americas Region Baxter Nairon Chief Financial Officer Fredrik Sandelin Chief Operating Officer Christian Paulsson EVP APAC Region Hiten Varia EVP Global Solution Operations Stephen Thornton Chief Technology Officer Mike Verdeyen Chief Marketing Officer Melanie Ofenloch SVP IPTOR and Cloud Services Scott Brown
12 Focus on Creating Value for Customers
13 IBS Supports Five Critical Profit Drivers IBS strengthens manufacturer & distribution operations so companies can compete more efficiently by managing five critical profit drivers Revenue Identify opportunities for growth. Focus on the services your clients value, and expand into new markets Increased sales per employee 30% Increased online orders by 25% Increased market share from 7 to 36% Margin Proactively control margins. Squeeze the most value out of every part of your operation Order process from 2 hrs to 10 mins 70% growth and no headcount impact Errors/returns reduced by 26% Expense Improve efficiency. Reduce waste and duplication in logistics and supply chain processes Reduced all admin time by 50% Increased productivity 36% Improved order replenishment 60% Inventory Optimize inventory. Cut warehouse costs, release cash & improve customer service Stock availability up to 99% 30% inventory reduction Increased delivery precision by 20% Cash Improve cash flow and reduce bad debt. Become leaner and more agile, or invest in growing your 1 Day business Month-end Close Reduced bad debt by 16% Credit notes from 11 to 4% of sales
14 Big Investments in Research & Development New CTO New innovations New Products Thin Client UI On-going investment Cloud Support
15 Investments in Innovation IBS Real-Time Performance Monitor In-Context Business Intelligence Collaboration Mash-ups Alerts Write- Back Wholesale Distribution Verticals Pharmaceuticals Manufacturing Book Publishers & Electronic Media Electro Food & Beverage Paper & Packaging Automotive 3PL Rental Cross Industry Applications Distribution Manufacturing Financial Management Supply Chain Planning Supply Chain Execution Advanced Warehouse Management Financial, Sales & Operations Planning (FS&OP) Mobility E-Commerce Customer Relationship Management IBS non-ibs Integrator Services Platform Integration Services Process & Event Mgmt. BI Global MDM Extensibility Mobile Cloud.
16 On-Going Investment IBS is committed to strong investment in product development/innovation (e) PD Spend as % of Revenue 8.0% 10.6% 11.5%
17 Deployment Options = Customer Flexibility Subscription Pricing/Value Based Pricing Services to assist on-premise or self-hosted customers Infrastructure Cloud (IaaS) Power Cloud On Demand Power I and P systems Poly Cloud On Demand X86 systems Managed Services (MS) Remote Monitoring 24x7 Systems & application monitoring High Availability Off-site data mirroring for system redundancy Disaster Recovery Off-site systems for failover and recovery
18 Cloud Managed Services
19 Introducing: IBS Application Cloud New Cloud Solution for All IBS applications Guaranteed performance with penalty based SLAs 3 deployment options:
20 How We Support You
21 We ve Made Changes To Better Serve You Professional services has been reorganized with clear focus on delivering value Your prime contact (Project Manager) now has full authority and responsibility to assist you Training investments have led to a cultural change and improved customer satisfaction Local resources supporting local customers, but with global support Renewed focus: Be a valued advisor to customers and maximize the value of their IBS investment 2012
22 What to Expect from Us We will help you optimize your IBS systems to drive maximum benefit We are focused on delivering business metrics: real value, P&L impact, cash flow, balance sheet improvements, business performance We are looking to challenge our customers with alternatives for deployment & procurement We are providing Value Assessments to provide customers with immediate process efficiencies and improved operations planning today as well as a roadmap for the future
23 What This Means for Customers
24 What This Means for Customers IBS is 100% focused on product innovation, industry solutions and delivering measureable business value IBS delivers game changing technology today with more flexibility, at a lower cost and a lower risk IBS knows distribution and manufacturing and your industries better than anyone else
25 My Priorities for IBS Continued growth Maturity in product development Responsiveness to customers Value in everything we do
26 Contact Info
28 David Rode, VP EMEA
29 IBS NORDISKA KONSULTORGANISATION Fredrik Renulf, VP Professional Services Nordics
30 IBS Nordiska konsultorganisation Ny organisation med regional struktur Alla projektledare har sina egna grupper med affärskonsulter, tekniska lösningsarkitekter och tekniska konsulter
31 Varför gör vi förändringen Lokalt fokuserade team och konsultansvariga för att öka interaktionen med kundbasen och därigenom skapa nya affärsmöjligheter Förenkla för våra kunder - Single Point of Contact med mandat och ansvar Kompetenscentra inom nyckelbranscher
32 Konsultgrupp Sverige - Göteborg/Malmö Kent Hellqvist Konsultchef Lena Rosell Projektledare Torgny Elwmar Projektledare Ingegerd Stensson Jonas Svensson Sven-Erik Johansson Bo Andersson David Goldfinch Jan Andreasson Mikael Brynolf Britt Axbrink Christer Magnusson Inger Hultin Jörgen Wagendahl Staffan Yngvesson Johan Ströde Magnus Löfnertz
33 Konsultgrupp Sverige Stockholm Syd Jan Ryrberg Konsultchef Ulf Eriksson Projektledare Fredrik Wenner Projektledare Lars Flodstam Bo Rannefur Leif Gunnarsson Camilla Richter Dragan Brboric Magnus Alfvin Lars-Göran Gjerswold Johan Palmén Jan Rathsman Maud Richter Michael Funck Mikael Ekeroth Per Risfors Roland Johansson Charlotte Karlsson Kristina Fagrell
34 Konsultgrupp Sverige Stockholm Norr Björn Pettersson Konsultchef Bengt Bergquist Projektledare Lars-Erik Larsson Projektledare Anita Kruse Johnny Gesar Kerstin Nyegårdh Annica Claar Desirée Magnusson Fredrik Apel Maths Enocsson Kaj Axelsson Anders Tottie Bo Löfgren Magnus Pettersson Mikael Svensson Peter Fredin Anette Djupmark Gunilla Larsson Robert Miettinen Stefan Axelsson
36 IBS SOLUTIONS
37 IBS lösningar ger mervärde Web Client Workflo w Enterprise PCM Dynaman RPM FS&O P Hur? Cloud Mobility
38 Från tydligt värde till realisering
39 Web Client Workflow Enterprise PCM RPM Dynaman FS&OP Cloud Mobility
41 IBS DYNAMAN NEXT GENERATION WMS Henrik Stache September 2012
42 Values & benefits IBS Dynaman will reduce inventory IBS Dynaman will reduce labor costs IBS Dynaman will better utilize warehouse resources IBS Dynaman will increase inventory accuracy IBS Dynaman will increase customer service and satisfaction IBS Dyanman will give you the flexibility to adapt to the market
43 Trends in the Warehouse Management area Constantly growing value offerings makes supply a complex task Flexibility and easily upgradable Direct, reliable and visual monitoring and control of the warehouse E-commerce at wholesalers and distributors WMS as a tool to manage performance and labor Risk management
44 Everything you need, in only one system Overall WMS scheme Yard management Dock management Shipping Load Management Returnable Packaging Arrival Management Reception Inbound VAS Cross-Docking Staging Consolidation Packing Verification Putaway Bulk Stock Replenishment Picking Wave Management INBOUND Picking Stock Outbound VAS OUTBOUND Basic Data Management Housekeeping Workload Management Documents & Labels Material Supply STORAGE Putaway Activity Registration Reporting Workorder Management ERP Integration Tracking & Tracing Production Input Operation Process Flow BOM/BOL Production Output Material Handling Integration Value Added Services Constantly growing value offerings makes supply a complex task The new challenge manage growth and increased logistic complexity.
45 Flexible rules engine Available Put away Replenishment Counting Picking Wave management Dock & Yard management Value added services Flexibility and easy to up-grade Easy, fast and cost-efficient processes in order to upgrade and customize the system to always fit company operations and changing market circumstances. IBS Dynaman will give users the full power to instantly react to strategic opportunities, again and again.
46 Visual and user-friendly interface Direct, reliable and visual monitoring and control of the warehouse Today, the warehouse and supply-chain needs to be visable for everyone, traceable, reliable and accessable everywere.
47 Value-added services E-commerce at wholesalers and distributors WMS need to handle new, often labour demanding processes, for example return logistics which rates normally are % for e-commerce businesses. Also re-packing, labeling and light manufacturing activities.
48 Workforce management Turnover in Euro ( ) Personnel growth vs. Turnover growth: 1/2 Dynaman WMS as a tool to manage performance and labor Information, KPIs, goals etc. tied to the supply-chain have to be visable and the full operation transparent to everyone. Labor is the untapped savings area in a warehouse or distribution center.
49 Standard integration IBS Enterprise WMS (Dynaman) VAS Process Communication Data Collection Multi-module IN-OUT Material Handling Material Flow Control Doc. & labels Voice terminal Mobile terminal RFID subsys. Mobile R Crane Lift Conveyer AGV Risk management Constantly developed in co-operation with IBS customers, IBS Dynaman is a solution which is easily integrated with IBS Enterprise platforms, highly flexible, well supported and cost-effective. IBS Dynaman is a complete solution in order to decrease supply-chain risk and making your warehouse into your biggest competetive advantage!
50 2XL - Results Multi warehouse allowing for further expansion Consolidation center for major UK retailers Up to 35 % savings in transport costs Multi-owner support Setting up/reuse of the concept for new owner in days Supply connector for fast EDI setup Full tracking and tracing Stock accuracy > 99,3 % Customer specific handling 4PL-paperwork Value added services in and off line Full activity registration for invoicing Optimal logistics network Multi modal transport web slotting integration 24 h lead time KPI s (on time arrival, on time shipment, picking accuracy) > 99 %
52 APPLICATION CLOUD INTRODUCTION Scott Brown, VP Iptor september, 2012
53 Cloud Solutions & Managed Services IBS has been providing complex Cloud Solutions and Managed Services to more than 100 customer locations across 7 countries. A dedicated services organization focused on delivering: Guaranteed Service Level agreements High data center uptime, historically 99.98% Flexible delivery models Off-Site Disaster Recovery
54 Technical Team 30+ team members world wide with nearly 400 years of cumulative Cloud and Managed Services delivery experience Key areas of expertise (but not limited to): System Operations 24x7 application monitoring, uptime and system performance System Engineering Scalability, networking and data center capability Technical Consulting Infrastructure implementation, upgrades and services
55 Infrastructure for Cloud Solutions Redundant Internet feeds Redundant Core network architecture Power I, P and X deployment solutions Enterprise class IBM storage solutions Highly utilized PowerVM & VMware infrastructure Significant guests deployed across virtualized fabric
56 High Availability Data Centers Redundant Power with multi-day diesel backup Redundant, high bandwidth communications backbone 24x7 Network operations World-class physical security
57 Customers (sample)
58 Current Offerings Infrastructure as a Service (IaaS) On-Demand Performance hardware (self hosted customers) Power Cloud Power Platform, good for IBS Suite of products Poly Cloud Microsoft / X86 platform Managed Services (MS) Remote Monitoring High Availability Disaster Recovery Services Hardware Hosting customer owned machines in our data center Icebox Cloud frozen environment for viewing purposes, limited SLA
59 New Offering IBS Application Cloud New Cloud Solution for All IBS applications Multi-tier deployment options Varied pricing, example: per user or flat monthly SLA Guarantees, with financial penalties Scalable infrastructure to support growth Optional services Non-Production Systems Disaster Recovery
60 IBS Application Cloud: Shared Cloud 99.3% Uptime SLA Fully Shared Infrastructure Dedicated App Instance Shared partition Private connection IBS Scheduled Maintenance Windows
61 IBS Application Cloud: Dedicated Cloud 99.5% Uptime SLA Fully Shared Infrastructure Dedicated App Instance Dedicated partition Private connection Customer Scheduled Maintenance Windows
62 IBS Application Cloud: Clustered Cloud 99.8% Uptime SLA Dedicated App Instance Private connection Clustered partition With Auto-fail over Customer Scheduled Maintenance Windows
63 IBS Application Cloud: Quick Compare SLA 99.3% 99.5% 99.8% Partition Sharing Full: Dedicated Instance Dedicated Partition Clustered, with fail over Maintenance Windows IBS Control Customer Control Customer Control Typical User Count VPN Connection Yes Yes Yes Includes Non- Production No No Yes
64 Application Cloud Non-Production, optional Flat monthly fee Located in different data center Same deployment method as Shared Cloud Includes monitoring No SLA provisions Great for go-live, upgrades and configuration testing
65 Application Cloud Disaster Recovery, optional Insurance for a complete data center failure Provides business continuity for mission critical businesses Located in different data center Cold, Warm or Hot levels of DR available Contractual RPO and RTO commitments
67 FRÅGOR & SVAR