ConnectWise Total Control: Archiving Title: User Guide Version: 1.0 Creation Date: 19-July-2011 Last Updated: 19-July-2011
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1 ConnectWise Total Control: Archiving Version: 1.0 Creation Date: 19-July-2011 Last Updated: 19-July archiving is service that operates in conjunction with your existing IT network to ensure the protection, preservation and continuous operation of communication for your business, while providing on-demand access for users anywhere and anytime. This document describes how to use Archive to search for , send/receive as well as recover single s from the Archive and is designed for the enduser. LOGGING IN Archive can be accessed by going to and using your antispam username and password. If you do not have one or do not know what it is login to your spam filter and select the forget password option or contact ConnectWise support.
2 The First time you login and or access Archive you may be prompted to complete a user registration. Complete the required information and click next to continue. The Next Screen to appear will be the term of use. You will need to read carefully the RADAR TERMS OF USE terms and Agree to these terms of use to continue. Upon logging into the Archive portal, you will see a dashboard: Proprietary and Confidential - This document is prepared exclusively for Connectwise service users P a g e 2
3 POWER SEARCH The power search function is incredibly powerful and will provide users the ability to search for , or attachments, the To and From address or domain, and within a specific timeframe. Users are also allowed to search the Fields of an , including the Message Body, Subject and the option to display all s, or only s that contain attachments. If the user is search for an attachment, simply drop down the Search Type to select attachments, and within the Attachment Fields enter the search criteria for words/phrases within the File Content, the File Name and which attachments you d like to search. If you would like to search all Attachment Types, simply leave all Files Types unchecked. A search of the entire users archive will be performed in a matter of seconds, and the results will allow users to select messages to package for future recovery, download a message directly to a users inbox, or recover in other formats. Proprietary and Confidential - This document is prepared exclusively for Connectwise service users P a g e 3
4 RECOVERY When a user selects an from the results of a search or from within their inbox, they will be displayed with a list of Recovery options, or the ability to find through DeepLink technology. A simple click of Recover to Inbox will download the directly to the users inbox. View Conversation will allow users to see the messages they sent along with the messages they ve received from s within a particular thread. Related Messages will scan the archive to look for all messages that have similar keywords within the subject and body, similar addresses or domains, and several other criteria, and present the user with these s based on score. Proprietary and Confidential - This document is prepared exclusively for Connectwise service users P a g e 4
5 SEND/RECEIVE FROM INBOX ConnectWise Total Control: Archiving Archive contains the ability for a user to send and receive in the case of a power, internet or mail server outage. Upon clicking on Inbox from the Start page, users will see the ability to compose New Message, or browse to their Sent Items or Drafts. Upon clicking New Message, the user will have the ability to compose a new message, attach documents and also just start typing the recipients name and since Archive archives contacts, the recipients address will automatically appear: If you have any further questions, please contact Support! Or Use the help tool available. Proprietary and Confidential - This document is prepared exclusively for Connectwise service users P a g e 5
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