FOREWORD...1 HOW TO USE THIS MANUAL...2 BACKGROUND...2 OVERVIEW...2 ENTRY-LEVEL ADMINISTRATIVE SUPPORT OCCUPATIONS...3

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2 FOREWORD...1 HOW TO USE THIS MANUAL...2 BACKGROUND...2 OVERVIEW...2 ENTRY-LEVEL ADMINISTRATIVE SUPPORT OCCUPATIONS...3 STAFFING PATTERN...3 OCCUPATIONS COMPATIBLE WITH ENTRY-LEVEL ADMINISTRATIVE SUPPORT POSITIONS...4 TRAINING AND EDUCATION PROGRAMS...6 Paralegals and legal assistants...6 Medical records and health information technicians...7 Bookkeeping and similar occupations...7 Bookkeeping and similar occupations...8 General clerk occupations...9 Medical secretaries...10 MID-LEVEL ADMINISTRATION AND SUPPORT OCCUPATIONS...11 STAFFING PATTERN...11 OCCUPATIONS COMPATIBLE WITH MID-LEVEL ADMINISTRATIVE SUPPORT POSITIONS...12 TRAINING PROGRAMS...13 Payroll and timekeeping clerks...13 Executive secretaries and administrative assistants...14 Legal secretaries...16 BUSINESS, FINANCE, AND SALES OCCUPATIONS...17 STAFFING PATTERN...17 OCCUPATIONS COMPATIBLE WITH ALL POSITIONS IN BUSINESS, FINANCE, AND SALES CLUSTER...18 TRAINING PROGRAMS...19 Wholesale and retail buyers, except farm products...19 Employment-related occupations...20 Accountants and auditors...21 Finance examiners...22 Market research analysts...23 OCCUPATIONS COMPATIBLE WITH MANY POSITIONS IN BUSINESS, FINANCE, AND SALES...24 TRAINING PROGRAMS...25 Purchasing agents, except wholesale, retail, and farm products...25 Licensing examiners and inspectors...26 Budget analysts...27 Paralegals and legal assistants...28 Librarians...29 MANAGEMENT OCCUPATIONS...30 STAFFING PATTERN...30 TRANSITIONING MARKETING MANAGERS...31 TRANSITIONING SALES MANAGERS...32 TRANSITIONING ADMINISTRATIVE SERVICES MANAGERS...33 TRANSITIONING FINANCIAL MANAGERS...34 GREEN JOBS IN NEW JERSEY...35 OVERVIEW...35 GREEN-COLLAR JOBS...35 BUSINESS, FINANCE & SALES AND MANAGEMENT...36 INDEX A: STAFFING-PATTERN FOR FINANCE AND INSURANCE...37 ENDNOTES ii -

3 FOREWORD Today, New Jersey and national economies are undergoing one of the greatest restructuring phases of all time. As a result, our workforce system has been hit with a massive wave of dislocated workers, including unprecedented numbers of white collar workers. The shear numbers of unemployed workers seeking workforce services is itself a challenge. One-Stop professionals can provide valuable assistance and advice to dislocated workers who may be unemployed for the first time in their professional lives. To help workforce professionals connect dislocated workers with new and emerging job opportunities, New Jersey s Department of Labor and Workforce Development is offering this manual for serving dislocated white collar workers. While today s labor market may be tighter than it has been in the past two or three decades, data confirm that there are still goods jobs available for all types of workers. Several options are available for those who are ready for a career change, those who are looking to move up the career ladder, and those who simply want to use the skills they already have to find a job comparable to what they had. This manual outlines the options available for various types of workers and provides information on how to pursue any of these options, including information on relevant training programs and certificates as well as training providers that offer these programs. This manual, the first of the series, focuses on dislocated workers from the financial services sector, the focal point of the current economic crisis. By analyzing the skills and education that each of these categories require, we identified compatible jobs that are abundant in non-finance industries. The compatibility also takes into consideration the wages of the worker prior to getting dislocated as well as the training needed, if any, to transition into that job. In addition, and given the many state and national initiatives to promote green jobs and industries, the manual also outlines various opportunities available in the emerging green economy. Page 1 of 40

4 Entry-level Administrative Support Occupations: Finance and Insurance Background HOW TO USE THIS MANUAL In order to better understand how to use this manual, it is helpful to have insight into how it was prepared. First, we analyzed the overall staffing pattern for Finance and Insurance and classified occupations into three broad groups: administrative support; business, finance, and sales; and management. These classifications were based on skills and overall compatibility within categories. Grouping the occupations in this way facilitated matching them to clusters of compatible occupations available in other industries. Each cluster has less than 10 occupations. Compatible occupations range from seven to 17 per cluster. The exception to this general rule is management occupations. Because there are many management positions available in other industries, the manual focuses on where similar opportunities may be pursued. Overview Locate dislocated worker s former job title on the Staffing Pattern List (Index A). This staffing pattern is grouped into four major occupational groups: administrative support entry- and mid-level), business and finance, and management. Once a group of occupations is identified, find the section in this manual that outlines the options available for the worker. Page 2 of 40

5 Entry-level Administrative Support Occupations: Finance and Insurance ENTRY-LEVEL ADMINISTRATIVE SUPPORT OCCUPATIONS Staffing pattern Entry-level administrative support positions make up almost 15 percent of the Finance and Insurance industry and earn an average of about $11 per hour. (Table 1) With the exception of tellers almost all of whom work in Finance and Insurance it is possible for displaced workers in this cluster to find the same occupation in other industries. For example, receptionists and information clerks are in demand in physician and dentist offices, as well as fitness and recreational sports centers. Tellers are a special case. It is probable that they will need to find other types of positions in other industries. Tellers are highly compatible with the other positions listed, and could move into them easily. Page 3 of 40

6 Entry-level Administrative Support Occupations: Finance and Insurance Occupations compatible with entry-level administrative support positions All of the occupations in Table 2 are compatible with the entry-level administrative support positions, and do not require formal training or education programs. Typically, they require short-term on-the-job training. The average wage is $13 per hour, about $2 per hour higher than the positions in Finance and Insurance. Some industries where these occupations are found: Customer service representatives: increasing in employment services, management of companies and enterprises, grocery stores Mail clerks and mail machine operators: many in advertising and related services; increasing in collection agencies and all other business support services Drivers/sales workers: limited service eating places, grocery and related product wholesalers There are also many career options for those willing to pursue some training. The medical field in particular has several viable options for dislocated workers with an administrative background. Table 3 outlines some options. Page 4 of 40

7 Entry-level Administrative Support Occupations: Finance and Insurance These positions are compatible with the Entry-level Administrative Support positions; however, displaced workers may need to pursue additional education or training to refine their skills. Some industries where these occupations are found: Paralegal and legal assistants: most of the growth is in the Legal Services industry, but there are also positions in local and state government, as well as management of companies and enterprises. Medical records and health information technicians: private hospitals have the largest number of positions; however, offices of physicians are projected to have the most openings. There is also growth at nursing care facilities and in-home health services. Billing, posting, and calculating machine operators: offices of physicians Bookkeeping, accounting, and auditing clerks: largest increases in positions in accounting, tax preparation, bookkeeping, and payroll services. There are also projected increases in local government and management of companies and enterprises. Medical secretaries: offices of physicians and offices of dentists are projected to have the most openings. Specific training and education programs are detailed in Tables 4-8. Page 5 of 40

8 Entry-level Administrative Support Occupations: Finance and Insurance Training and education programs Paralegals and legal assistants Paralegal or legal assisting programs are offered in all of the state s county colleges but three (Morris, Passaic, Salem). Associate degree programs typically take two years. Certificate programs are offered for students who already have at least an associate degree and typically take one year to complete. Page 6 of 40

9 Entry-level Administrative Support Occupations: Finance and Insurance Medical records and health information technicians Many county colleges or technical institutes offer programs in health information technology or medical coding. Typically there are associate degree programs of two years and/or certificate programs that can be completed in one year. Page 7 of 40

10 Entry-level Administrative Support Occupations: Finance and Insurance Bookkeeping and similar occupations Occupations in this category include: Billing, posting, and calculating machine operators Bookkeeping, accounting and auditing clerks Gaming cage workers Many county colleges offer certificates and associate degree programs in accounting, which is suitable for bookkeeping and other occupations. Typically there are associate degree programs of two years and/or certificate programs that can be completed in one year. Page 8 of 40

11 Entry-level Administrative Support Occupations: Finance and Insurance General clerk occupations Occupations in this category include: Court clerks License clerks Order clerks Postal Service clerks A few business and technical schools in the state offer training suitable for general clerk positions. The training typically offered through daytime or evening classes, can take as little as three months, and results in a certificate or diploma. Page 9 of 40

12 Entry-level Administrative Support Occupations: Finance and Insurance Medical secretaries Training programs for medical secretaries are primarily offered through private business schools or technical institutes, although two county colleges (Bergen and Mercer) also offer programs. They are typically certificate programs lasting six months to one year. Page 10 of 40

13 MID-LEVEL ADMINISTRATION AND SUPPORT OCCUPATIONS Staffing pattern Mid-level administrative support positions make up about 14 percent of the Finance and Insurance industry and earn an average of over $16.50 per hour. (Table 9) Virtually all brokerage clerks, loan interviewers and clerks, and insurance claims and processing clerks are in Finance and Insurance industry. In addition, over half of credit authorizers, checkers, and clerks are in the industry. Displaced workers in these types of jobs will need to find different work in other industries. In contrast, workers in areas such as billing and bookkeeping can also consider identical positions in other industries. Billing and account collectors are increasing in collection agencies and other business support services, as well as offices of physicians. Billing and posting clerks and machine operators are also found in offices of physicians, as well as in accounting, tax preparation, bookkeeping, and payroll services. Similar to jobs in the entry-level administrative support group, all of the occupations in this cluster are highly compatible with each other. The occupations with a high concentration of workers in Finance may consider these compatible jobs in other industries. Page 11 of 40

14 Mid-level Administrative Support Occupations: Finance and Insurance Occupations compatible with Mid-level Administrative Support positions The positions listed in Table 10 are compatible with the mid-level administrative support positions, and most have formal training or education programs. The average wage is just under $20 per hour, about $3 per hour higher than the positions in Finance and Insurance. Some industries where these occupations are found: Payroll and timekeeping clerks: Accounting, tax preparation, bookkeeping, and payroll services Cargo and freight agents: Freight transportation arrangement and scheduled air transportation (this industry has a 43% projected increase through 2016) Executive secretaries and administrative assistants: Most are found in local and state government, however larger increases are projected to be in management of companies and enterprises and management, scientific, and technical consulting services Page 12 of 40

15 Mid-level Administrative Support Occupations: Finance and Insurance Training programs Payroll and timekeeping clerks Thirteen county colleges offer associate degrees in accounting. The coursework typically takes two years. Page 13 of 40

16 Mid-level Administrative Support Occupations: Finance and Insurance Executive secretaries and administrative assistants Sixteen county colleges offer programs for executive secretaries or administrative assistants. These include both certificate programs and two-year associate degrees. One-year programs are also offered at many business or technical schools. Page 14 of 40

17 Mid-level Administrative Support Occupations: Finance and Insurance Page 15 of 40

18 Mid-level Administrative Support Occupations: Finance and Insurance Legal secretaries Most legal secretary programs are offered by private business or technical schools; one county college (Essex) also has a one-year certificate program. Page 16 of 40

19 BUSINESS, FINANCE, AND SALES OCCUPATIONS Staffing pattern Business, finance, and sales occupations make up almost 30 percent of the Finance and Insurance industry and earn an average of about $26 per hour. Job holders in occupations that are overwhelmingly concentrated in the Finance and Insurance industry are most likely to require assistance transitioning to other occupations in other industries. Many of the occupations listed here (including personal financial advisors, insurance underwriters, loan officers, insurance sales agents and securities, commodities, and financial services sales agents) have over 90 percent of their workers in the Finance and Insurance industry. Over half of claims adjusters, financial and credit analysts are also in the industry. Less than 20 percent of accountants/auditors and market research analysts are in Finance and Insurance. Based on this analysis, a substantial proportion of displaced workers in these occupations will need to pursue new occupations in other industries. All of the jobs on this list are highly compatible with each other. Therefore, many workers may consider looking at jobs like accountants and auditors which are similar, but can be found in other industries. For example, accountants and auditors are also found in (1) accounting, tax preparation, bookkeeping, and payroll services, (2) management of companies and enterprises and (3) management of scientific and technical consulting services. There is also projected growth for these positions in these specific industries. The training information offered for the compatible positions ranges from certificates to graduate level degrees. Displaced workers may be able to take additional courses to hone their existing skill-set, instead of earning an additional degree. Page 17 of 40

20 Business, Finance & Sales Occupations: Finance and Insurance Occupations compatible with all positions in Business, Finance, and Sales cluster All of the occupations in Table 15 are highly compatible with business, finance and sales positions listed above in the staffing pattern table. Although a bachelor s degree is listed as the education and training needed for these new positions, displaced workers in compatible jobs will likely be able to prepare themselves not with an entire additional degree in the field, but with a certificate program to increase their knowledge of jobspecific skills. Some industries where these occupations are found: Wholesale and retail buyers, except farm products: small increases in grocery and related product wholesalers, grocery stores, and professional and commercial equipment and supplies merchant wholesalers. Most workers are found in management of companies and enterprises and wholesale electronic markets and agents and brokers; however, the numbers are projected to decline Employment interviewers/personnel recruiters: These occupations will increase in management, scientific, and technical consulting services and computer systems design and related services Compensation, benefits, and job analysis specialists: Projected increases in management of companies and enterprises, management, scientific, and technical consulting services, and computer systems design and related services Market research analysts: Management of companies and enterprises, management, scientific, and technical consulting services, and computer systems design and related services all have projected increases for this occupation Page 18 of 40

21 Business, Finance & Sales Occupations: Finance and Insurance Training programs Wholesale and retail buyers, except farm products Page 19 of 40

22 Business, Finance & Sales Occupations: Finance and Insurance Employment-related occupations Occupations in this category include: Employment interviewers Personnel recruiters Compensation, benefits and job analysis specialists Page 20 of 40

23 Business, Finance & Sales Occupations: Finance and Insurance Accountants and auditors Accounting courses are offered throughout the state, in programs ranging from certificates to the graduate level. County colleges and technical schools offer both associate degrees and certificate programs. Page 21 of 40

24 Business, Finance & Sales Occupations: Finance and Insurance Finance examiners Accounting courses are offered throughout the state, in programs ranging from certificates to the graduate level. County colleges and technical schools offer both associate degrees and certificate programs. Page 22 of 40

25 Business, Finance & Sales Occupations: Finance and Insurance Market research analysts Page 23 of 40

26 Business, Finance & Sales Occupations: Finance and Insurance Occupations compatible with many positions in Business, Finance, and Sales All of the occupations listed here are highly compatible with many of the business, sales, and finance positions listed above. Although a bachelor s degree is listed as the education and training needed for these new positions, displaced workers in compatible jobs will likely be able to prepare themselves not with an entire additional degree in the field, but with a certificate program to increase their knowledge of job-specific skills. Page 24 of 40

27 Business, Finance & Sales Occupations: Finance and Insurance Training programs Purchasing agents, except wholesale, retail, and farm products Purchasing agents are not very compatible to sales agents (securities and commodities) Page 25 of 40

28 Business, Finance & Sales Occupations: Finance and Insurance Licensing examiners and inspectors Licensing examiners and inspectors Not very compatible with financial analysts or sales agents (securities, commodities, financial services) Equal opportunity representatives and officers Not very compatible with loan officers Page 26 of 40

29 Business, Finance & Sales Occupations: Finance and Insurance Budget analysts Note: Budget analysts are not very compatible with insurance sales agents Page 27 of 40

30 Business, Finance & Sales Occupations: Finance and Insurance Paralegals and legal assistants See page 6. Note: Paralegals and legal assistants are not very compatible with financial analysts or insurance sales agents Page 28 of 40

31 Business, Finance & Sales Occupations: Finance and Insurance Librarians Librarians are compatible with loan officers, insurance sales agents, and sales agents (securities and commodities and financial services) Page 29 of 40

32 Opportunities in the Green Economy MANAGEMENT OCCUPATIONS Staffing pattern These three positions are six percent of Finance and Insurance and represent 66 percent of all of the industry s management positions. Nine to 15 percent of all marketing, sales and administrative services managers are in the industry, compared to over 33 percent of financial managers. All four occupations are compatible with each other; displaced workers may consider pursuing these occupations in other industries. Because of the level of education and experience required for management positions, this section does not focus on additional education or training. Instead it provides other industries where displaced workers could seek the same or similar positions. Page 30 of 40

33 Opportunities in the Green Economy Transitioning marketing managers Page 31 of 40

34 Opportunities in the Green Economy Transitioning sales managers Page 32 of 40

35 Opportunities in the Green Economy Transitioning administrative services managers Page 33 of 40

36 Opportunities in the Green Economy Transitioning financial managers Page 34 of 40

37 Opportunities in the Green Economy GREEN JOBS IN NEW JERSEY Overview Increased knowledge about the changing environmental landscape in the face of soaring demands for limited natural resources has led to efforts to make both national and state economies more green. The recent Green Recovery report defined the green economy as that part of economic activity which is devoted to the reduction of fossil fuels, the increase of energy efficiency, and the curtailment of greenhouse gas emissions. i The current economic slowdown has brought increased attention to green job opportunities as a method to jumpstart the economy and improve the environment. Increased public-sector investment in the green economy, as well as increased private sector interest and investment, has resulted in projected increases in green jobs. In recent years, several national studies were conducted to measure the size of the green economy and the potential growth expected in this sector. Currently, there are about 750,000 green jobs in the country, and an additional 2.5 million jobs are expected to be generated by New Jersey s Energy Master Plan proposes a $33 billion investment into the state s energy infrastructure, resulting in the creation of over 20,000 jobs between now and This estimate includes 8,300 installation and construction jobs, 7,400 operations jobs, and 4,000 ancillary jobs. Among the industries that are considered green are: Green construction and building retrofitting Mass transit/freight rail Smart grid Wind/solar/hydro power Biofuel Corporate energy use management Energy efficient products Waste reduction/management There are many job opportunities available for all types of workers: white-collar, blue-collar, and green-collar workers. Some of these jobs require no additional education or training, while others require advanced educational degrees. The following analysis outlines some types of green jobs that the state and national green initiatives are expected to generate. Green-Collar Jobs Green-collar jobs are blue-collar jobs in the green economy. ii These jobs are typically entrylevel positions requiring little-to-no prior education or training. The following list includes green-collar jobs suitable with the entry-level administrative support occupations in the Finance and Insurance industry. Most require on-the-job training (e.g., assemblers and helpers) or studying for a third-party certification (e.g., energy auditors). Page 35 of 40

38 Opportunities in the Green Economy Assemblers and fabricators (including solar fabrication technicians) Bus drivers (transit, intercity, and school) Dispatchers (police, fire, and ambulance) Electrical and electronic equipment assemblers Energy auditors (entry-level works who have been certified by the Residential Energy Services Network/RESNET) Helpers--production workers (including solar energy installer helpers) Industrial truck and tractor operators Insulation workers, floor, ceiling, and wall New Jersey ranks second (behind California) in solar energy firms nationally, so occupations in this industry in particular should be of interest to displaced workers. iii Business, Finance & Sales and Management There are a wide variety of specialized middle and senior level positions (e.g., engineers, architects, scientists) in the green economy, however the types of occupations most suitable for displaced workers from Finance and Insurance use the same basic skill sets as other industries. These skills are accompanied by specialized knowledge of specific green products, concepts, or business processes. Accountants Auditing services sales representatives Certificate Brokers and Traders (of carbon credit and renewable energy certificates Energy efficiency finance managers Energy resource managers Energy conservation representatives Financial analysts (including sustainability and sustainable investment analysts) Marketing managers (including environmental marketing specialists) Sales representatives (including renewable energy and natural/organic products sales reps) Page 36 of 40

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