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1 11 Referencias bibliográficas Siempre imaginé que el Paraíso sería algún tipo de biblioteca. -Jorge Luís Borges- Por grandes y profundos que sean los conocimientos de un hombre, el día menos pensado encuentra en el libro que menos valga a sus ojos, alguna frase que le enseña algo que ignora. -Mariano José de Larra- 329

2 11. Referencias bibliográficas [ABDE91] Abdel-Hamid T.K., Madnick S.E. (1991). Software Project Dynamics: An Integrated Approach. Prentice-Hall. [ACM01] ACM/IEEE Joint Task Force on Computing Curricula. (2001). CC2001. Computing Curricula 2001, Computer Science. ACM Press. (www.acm.org/education/curricula.html). [ACM05] [ACM06] [ACM08] [ACM10] [ACS05] [AGAR98] [AGGE09] ACM/AIS/IEEE-CS Joint Task Force for Computing Curricula. (2005). CC2005. Computing Curricula The Overview Report. ACM Press. (www.acm.org/education/curricula.html). ACM/AIS Joint Task Force on Information Systems Curricula. (2006). MSIS2006. Model Curriculum and Guidelines for Graduate Degree Programs in Information Systems. ACM Press. (www.acm.org/education/curricula.html). ACM/IEEE-CS Task Force on IT Curriculum. (2008). IT2008. The Computing Curricula Information Technology Volume. ACM Press. (www.acm.org/education/curricula.html). ACM/AIS Joint Task Force on Information Systems Curricula. (2010). IS2010. Curriculum Guidelines for Undergraduate Degree Programs in Information Systems. ACM Press. (www.acm.org/education/curricula.html). Acs Z.J., Audretsch D. (2005). Entrepreneurship, Innovation and Technological Change. Now Publishers, Boston. Agarwal R., Prasad, J. (1998). The antecedents and consequents of user perceptions in information technology adoption. Decision Support Systems, Vol. 22, No. 1, pp Aggelidis V.P., Chatzoglou P.D. (2009). Using a modified technology acceptance model in hospitals. International Journal of Medical Informatics, Vol. 78, No. 2, pp Iñaki Morlán Santa Catalina

3 Modelo de Dinámica de Sistemas para la implantación de Tecnologías de la Información en la Gestión Estratégica Universitaria [AJZE80] [AJZE85] [AJZE88] Ajzen I., Fishbein M. (1980). Understanding Attitudes and Predicting Social Behavior. Prentice-Hall, Englewood Cliffs, NJ. Ajzen I. (1985). From intentions to actions: A theory of planned behaviour. En Kuhl J., Beckman J. (eds.). Actioncontrol: From cognition of behaviour. Springer, Heidelberg, pp Ajzen I. (1988). Attitudes, personality and behaviour. Dorsey Press, Chicago. [AJZE91] Ajzen I. (1991). The theory of planned behavior. Organizational behavior and human decision processes, 50, pp [ALAV01] [ALDE72] [ALVA98] [ALVA06] [AMOA04] [ANDE97] Alavi M., Leindner D.E. (2001) Knowledge Management and Knowledge Management Systems: Conceptual Foundations and Research Issue. MIS Quarterly, Vol. 25, No. 1, pp Alderfer C. (1972). Existence, Relatedness and Growth; Human Needs in Organizational Settings. Free Press, New York. Álvarez Y. (1998). Análisis dinámico de la gestión de proyectos I+D. Tesis doctoral. Universidad de Oviedo. Álvarez Y. (2006). Análisis dinámico de un proyecto de investigación y desarrollo. Revista de Dinámica de Sistemas Vol. 2, No. 1, pp Amoako-Gyampah K. and Salam A.F. (2004). An extension of the technology acceptance model in an ERP implementation environment. Information & Management, 41, pp Andersen D.F., Richardson G.P. (1997). Scripts for group model building. System Dynamics Review, 13 (2), pp

4 11. Referencias bibliográficas [ANDE02] Andersson C., Karlsson L., Nedstam J., Höst M., Nilsson B.I. (2002). Understanding Software Processes through System Dynamics Simulation: A Case Study. Proceedings of the 9th IEEE Conference and Workshop on the Engineering of Computer-Based Systems (ECBS'02). [ANDE07] Andersen D.F., Vennix J.A.M., Richardson G.P., Rouwette E. (2007). Group model building: problem structuring, policy simulation and decision support. Journal of the Operational Research Society, Vol. 58, No. 5, pp [ANEC04] [ANGE99] [ARAC78] [ARAC93] [ARAC95] [ARAC97] [ARGY78] [ARGY90] [ARGY96] ANECA (2004). Libro Blanco del Título de Grado en Ingeniería Informática. Disponible en Angehrn A., Atherton J. (1999). A Conceptual Framework for Assessing Development Programmes for Change Agents, 7th European Conference on Information Systems (ECIS-99). Aracil J. (1978). Introducción a la dinámica de sistemas. Alianza Editorial, Madrid. Aracil J., Toro M. (1993). Métodos Cualitativos en Dinámica de Sistemas. Universidad de Sevilla, Sevilla. Aracil J. (1995). Dinámica de Sistemas. Monografías de Ingeniería de Sistemas, Isdefe, Madrid. Aracil J., Gordillo F. (1997). Dinámica de Sistemas. Alianza Editorial, Madrid. Argyris C., Schön D.A. (1978). Organizational Learning: A Theory of Action Perspective. Addison-Wesley, Reading, Massachusetts. Argyris C. (1990). Overcoming organizational defences: facilitating organizational learning. Prentice Hall. Argyris C., Schön D.A. (1996). Organizational learning II: theory, method, and practice. Addison-Wesley, Reading, 332 Iñaki Morlán Santa Catalina

5 Modelo de Dinámica de Sistemas para la implantación de Tecnologías de la Información en la Gestión Estratégica Universitaria Massachusetts. [ARMB08] Armbruster H., Bikfalvi A., Kinkel S., Lay G. (2008). Organizational innovation: The challenge of measuring nontechnical innovation in large-scale surveys. Technovation, Vol. 28, pp [ARTH99] [AVER01] [BARD08] [BAND77a] [BAND77b] [BAND82] [BAND86] [BAND97] [BARL86] Arthur D.J.W., Winch G.W. (1999). Extending model validity concepts and measurements in system dynamics. Proceedings of the 17th International Conference of the System Dynamics Society. Averett P. (2001). People: The human side of systems technology. The Journal for Quality and Participation, Vol. 24, pp Bardhan I.R., Gupta A., Tallon P. (2008). Research perspectives on innovation through information technology management in a networked world. Information Technology and Management, Vol. 9, No. 3, pp Bandura A. (1977). Self-efficacy: toward unifying theory of behavior change. Psychological Review, Vol. 84, pp Bandura A. (1977). Social Learning Theory. General Learning Press, New York. Bandura A. (1982). Self-efficacy mechanism in human agency. The American Psychologist, Vol. 37, No. 2, pp Bandura A. (1986). Social Foundations of Thought and Action. Prentice-Hall, New York. Bandura, A. (1997). Self-efficacy: The Exercise of Control. W.H. Freeman, New York. Barley S.R. (1986). Technology as an occasion for structuring: evidence from observation of CT scanners and the social order of radiology departments. Administrative Science Quarterly, 333

6 11. Referencias bibliográficas Vol. 31, No. 1, pp [BARL96] [BARR06] [BASS69] [BASS04] [BAUM96] [BAUM00] [BEAT92] [BENB07] [BERN08] Barlas Y. (1996). Formal aspects of model validity and validation in system dynamics. System Dynamics Review, Vol. 12, No. 3, pp Barrett M., Grant D., Wailes N. (2006). ICT and Organizational Change: Introduction to the Special Issue. The Journal of Applied Behavioral Science, Vol. 42, No. 1, pp Bass F. (1969). A new product growth for model consumer durables. Management Science 15(5): pp Reeditado: Management Science 50 (12 Supplement, 2004), pp Bass F. (2004). Comments on A New Product Growth for Model Consumer Durables. The Bass Model. Management Science 50 (12 Supplement), pp Baumard Ph. (1996). Organisations déconcertées. La gestion stratégique de la connaissance. Ed. Masson, Paris. Baumard Ph. (2000). Tacit Knowledge in Organizations. Ed. Sage, London. Beatty C. (1992). Implementing Advanced Manufacturing Technologies: Rules of the Road. Sloan Management Review, Vol. 33, No. 4, pp Benbasat I., Barki H. (2007). Quo vadis TAM?. Journal of the Association for Information Systems, Vol. 8, No. 4, Article 16. Bernroider E.W.N. (2008). IT governance for enterprise resource planning supported by the DeLone-McLean model of information systems success. Information & Management, Vol. 45, No. 5, pp [BERT68] Bertalanffy L.von. (1968). General System Theory: Foundations, Development, Applications. George Braziller; 334 Iñaki Morlán Santa Catalina

7 Modelo de Dinámica de Sistemas para la implantación de Tecnologías de la Información en la Gestión Estratégica Universitaria Revised edition (1976). Edición en castellano: Teoría general de los sistemas: fundamentos, desarrollo, aplicaciones. Fondo de Cultura Económica, Madrid, [BLAC03] [BLAC04] [BRAU02] Black L.J. et al. (2003). A Dynamic Theory of Collaboration: A Structural Approach to Facilitating Intergovernmental Use of Information Technology. Proceedings of the 36th Annual Hawaii International Conference on System Sciences (HICSS'03). Black L.J., Carlile P.R., Repenning N.P. (2004). A Dynamic Theory of Expertise and Occupational Boundaries in New Technology Implementation: Building on Barley's Study of CT Scanning. Administrative Science Quarterly, Vol. 49 No. 4, pp Braun, William, The System Archetypes, Disponible en [BRID06] Bridgman T., Willmott H. (2006). Institutions and Technology: Frameworks for Understanding Organizational Change The Case of a Major. The Journal of Applied Behavioral Science, Vol. 42, No. 1, pp [CARE01a] [CARE01b] [CHAU00] [CIBO96] Career Space. (2001). Directrices para el desarrollo curricular. Nuevos currículos de TIC para el siglo XXI: el diseño de la educación del mañana. Oficina de Publicaciones Oficiales de las Comunidades Europeas, Luxemburgo. Career Space. (2001). Perfiles de capacidades profesionales genéricas de TIC. Capacidades profesionales futuras para el mundo del mañana. Oficina de Publicaciones Oficiales de las Comunidades Europeas, Luxemburgo. Chau P.Y.K., Tam K.Y. (2000). Organizational adoption of open systems: a technology-push, need-pull perspective. Information & Management, 37, pp Ciborra C. (1996). Introduction: what does groupware mean for the organizations hosting it? Groupware and teamwork. John Wiley & Sons, New York, pp

8 11. Referencias bibliográficas [CIBO97] [COOP90] [COST98] [COYL77] [COYL96] [COYL97] [COYL00] [DAMA91] [DAVA03] [DAVA08] Ciborra C. (1997). De profundis? Deconstructing the concept of strategic alignment. En: Braa, K. and Monteiro, E. Editors, 1997 Department of Informatics, University of Oslo, Oslo, pp Cooper R.B., Zmud R.W. (1990), Information technology implementation research: a technological diffusion approach, Management Science, Vol. 36 No. 2, pp Costanza R., Ruth M. (1998). Using dynamic modeling to scope environmental problems and build consensus. Environmental Management 22 (2), pp Coyle R.G. (1977). Management System Dynamics. John Wiley & Sons, Chichester, UK. Coyle R.G. (1996). System Dynamics Modelling: A Practical Approach. Chapman and Hall, London. Coyle R.G. (1997). System Dynamics at Bradford University: A Silver Jubilee Review. Systems Dynamics Review, Vol. 13, No. 4, pp Coyle R.G., Exelby D. (2000). The Validation of Commercial System Dynamics Models. Systems Dynamics Review, Vol. 16, No. 1, pp Damanpour F. (1991), Organizational innovation: a metaanalysis of effects of determinants and moderators, Academy of Management Journal, Vol. 34 No. 3, pp Davalillo A., Panera F., Morlán I. (2003). Experiment for Introducing a Quality Management System in the University Training According to ISO 9001:2000. Proceedings of the 6th Toulon - Verona Quality in Higher Education, Health Care and Local Government Conference, pp Davalillo A. et al. (2008). Guía para la dirección de un centro universitario basada en la gestión por procesos. Servicio Editorial de la Universidad del País Vasco. 336 Iñaki Morlán Santa Catalina

9 Modelo de Dinámica de Sistemas para la implantación de Tecnologías de la Información en la Gestión Estratégica Universitaria [DAVE97] [DAVE98] [DAVE02] [DAVE04] [DAVI89a] [DAVI89b] [DAVI03] [DAVI06] [DELO92] [DELO03] Davenport T.H. (1997). Information Ecology. Oxford University Press, New York. Davenport T.H., Prusak L. (1998). Working Knowledge: How Organizations Manage What They Know. Harvard Business School Press, Boston.. Davenport T.H., Cantrell S. et al. (2002). Enterprise solutions: Get with the program. Accenture Outlook Journal, July, pp Davenport T.H., Harris J.G., Cantrell S. (2004). Enterprise systems and ongoing process change. Business Process Management Journal, Vol. 10, No. 1, pp Davis F.D. (1989). Perceived Usefulness, Perceived Ease of Use, and User Acceptance of Information Technology. MIS Quarterly, 13(3), pp Davis F.D., Bagozzi R.P., Warshaw P.R. (1989). User acceptance of computer technology: a comparison of two theoretical models. Management Science, Vol. 35, No. 8, pp Davison R.M., Martinsons M.G. (2003), Cultural Issues and IT Management: Past and Present, IEEE Transactions on Engineering Management, Vol. 50, No. 1, pp Davidson E. (2006). A Technological Frames Perspective on Information Technology and Organizational Change. The Journal of Applied Behavioral Science, Vol. 42, No. 1, pp DeLone W.H., McLean E.R. (1992). Information systems success: The quest for the dependent variable. Information Systems Research, vol. 3, pp Delone W.H., McLean E.R. (2003). The DeLone and McLean model of Information Systems Success: a Ten-Year update. Journal of Management Information Systems 19(4), pp

10 11. Referencias bibliográficas [DELO04] [DEWE01] [DIEZ09] [DOLA00] [EDEL80] [EDLE02] [EDMO03] [FAN06] [FARB83] [FISH75] DeLone W.H., McLean E.R. (2004). Measuring e-commerce success: Applying the DeLone & McLean information systems success model. International Journal of Electronic Commerce, Vol. 9, No. 1, pp Dewett T., Jones G.R. (2001). The role of information technology in the organization: A review, model, and assessment. Journal of Management, Vol. 27, pp Diez, E., McIntosh, B.S. (2009). A review of the factors which influence the use and usefulness of information systems. Environmental Modelling & Software, Vol. 24, No. 5, pp Dolado J.J., Fernández L. (2000). Medición para la gestión en la Ingeniería del Software. Editorial Ra-Ma. Edelwich, J., Brodsky, A. (1980). Burn-Out: Stages of Disillusionment in the Helping Professions. Human Sciences Press, New York. Edler J., Meyer-Krahmer F., Reger G. (2002) Changes in the Strategic Management of Technology: Results of a Global Benchmarking Study. R&D Management, Vol. 32. pp Edmonson A.C. (2003). Framing for learning: Lessons in successful technology implementation. California Management Review, Vol. 45, pp Fan J.C., Fang K. (2006). ERP Implementation and Information Systems Success: A Test of DeLone and McLean's Model. Proceedings of Portland International Conference on Management of Engineering & Technology, PICMET Farber B.A. (1983). Stress and Burnout in the Human Services Professions. Pergamon Press, New York. Fishbein M., Ajzen I. (1975). Belief, attitude, intention and behavior: an introduction to theory and research. Reading, 338 Iñaki Morlán Santa Catalina

11 Modelo de Dinámica de Sistemas para la implantación de Tecnologías de la Información en la Gestión Estratégica Universitaria MA: Addison-Wesley. [FORD98] [FORR61] [FORR68] [FORR69] [FORR71] [FORR80] [FORR87] Ford D.N., Sterman J.D. (1998). Dynamic Modeling of Product Development Processes. System Dynamics Review 14, pp Forrester J.W. (1961). Industrial Dynamics. MIT Press, Cambridge, Massachusetts. Forrester J.W. (1968). Industrial Dynamics-After the First Decade. Management Science, Vol. 14, No. 7, pp Forrester J.W. (1969). Urban Dynamics. MIT Press, Cambridge, Massachusetts. Forrester J.W. (1971). World Dynamics. MIT Press, Cambridge, Massachusetts. Forrester J.W., Senge P.M. (1980). Tests for Building Confidence in System Dynamics Models. TIMS Studies in Management Science, Vol. 14, pp Forrester J.W. (1987). Lessons from system dynamics modelling. System Dynamics Review, Vol. 3, No. 2, pp [FRAM98] Frambach R.T., Barkema H.G., Nooteboom B., Wedel M. (1998). Adoption of a Service Innovation in the Business Market An Empirical Test of Supply-Side Variables. Journal of Business Research 41, pp [FRAM02] [FRAN07] Frambach R.T., Schillewaert N. (2002) Organizational innovation adoption: a multi-level framework of determinants and opportunities for future research. Journal of Business Research, pp Franco D Fifty years of table functions. Proceedings of the 25th International Conference of the System Dynamics Society. 339

12 11. Referencias bibliográficas [FULL01] Fullan M. (2001). Leading in a Culture of Change. Jossey- Bass Publishers. [GARY09] Gary M.S., Kunc M., Morecroft J.D.W., Rockart S.F. (2009). System dynamics and strategy. System Dynamics Review, Vol. 24, No. 4, pp [GEOR05] Georgantzas N.C., Peeva N.A., Weinberg H. (2005). Disruptive Innovation Diffusion. Proceedings of the 23rd International Conference of the System Dynamics Society. [GHAL04] [GIDD79] [GIDD84] [GILB04] [GODI02] [GOOD05] [GRIF02] Ghalib A.K. (2004). Systemic Knowledge Management: Developing a Model for Managing Organisational Assets for Strategic and Sustainable Competitive Advantage. Journal of Knowledge Management Practice, January. Giddens A. (1979). Central problems in Social Theory: Action, Structure and Contradiction in Social Analysis. University of California Press. Giddens A. (1984). The Constitution of Society. Outline of the Theory of Structuration. Polity Press Cambridge. Gilbert D., Balestrini P., Littleboy D. (2004). Barriers and benefits in the adoption of e-government. International Journal of Public Sector Management, Vol. 17, No. 4, pp Godin S. (2002). Survival Is Not Enough: Why Smart Companies Abandon Worry and Embrace Change. Free Press. Goode S. (2005). Exploring the factors of innovation rejection. ANU School of Business and Information Management Working Paper Series, Vol. 1, No. 1. Griffith T., Tansik D., Benson L. (2002). Negotiating technology implementation: An empirical investigation of a website introduction. Group Decisión and Negotiation, Vol. 11, pp Iñaki Morlán Santa Catalina

13 Modelo de Dinámica de Sistemas para la implantación de Tecnologías de la Información en la Gestión Estratégica Universitaria [GROE05] [GUO01] [HARA03] [HARA04] [HARA06] [HARP01] [HAWK04] [HEIJ07] [HENF00] Groessler A. (2005). An Exploratory System Dynamics Model of Strategic Manufacturing Capabilities. Proceedings of the 23rd International Conference of the System Dynamics Society. Guo H.C., Liu L., Huang G.H., Fuller G.A., Zou R., Yin Y.Y. (2001). A system dynamics approach for regional environmental planning and management: a study for the Lake Erhai Basin. Journal of Environmental Management 61, pp Haraldsson H.V., Ólafsdóttir R. (2003). Simulating vegetation cover dynamics with regards to long-term climatic variations in sub-arctic landscapes. Global and Planetary Change, 38, pp Haraldsson H.V., Sverdrup H.U. (2004). Finding Simplicity in complexity in biogeochemical modelling. Environmental Modelling: Finding Simplicity in Complexity. J. Wainwright and M. Mulligan. Wiley, New York, EE.UU, pp Haraldsson H.V., Ólafsdóttir R. (2006). A novel modelling approach for evaluating the preindustrial natural carrying capacity of human population in Iceland. Science of the Total Environment, 372 (1), p Harper G., Utley D. (2001). Organizational culture and successful information technology implementation. Engineering Management Journal, Vol. 13, pp Hawking P., Stein A., Foster S. (2004). Revisiting ERP Systems: Benefit realisation. Proceedings of the 37th Hawaii International Conference on System Sciences. Heijkoop G., Cunningham S. (2007) Using System Dynamics for Modeling Benefit Realization in the Adoption of New Business Software. Proceedings of the 2007 International Conference of the System Dynamics Society. Henfridsson O., Soderholm A. (2000). Barriers to learning: on organizational defenses and vicious circles in technological 341

14 11. Referencias bibliográficas adaptation. Accounting, Management and Information Technologies, 10 (1), p [HERZ66] [HERZ67] [HILM03] [HILS01] [HINE05] [HIRS07] [HITT02] [HOLM04] [HONG02] [HOST05] Herzberg F. (1966). Work and the nature of man. World Publishing, Cleveland. Herzberg F., Mausner B., Snyderman B. (1967). The motivation to work. John Wiley and Sons, New York. Hilmola O.P., Helo P., Kekäle T. (2003). Economic Dynamics of R&D: Analysis of Technology and Development. Proceedings of the 21st International Conference of the System Dynamics Society. Hilson G. (2001). Human factors play big role in IT failures. Computing Canada, Vol. 27, pp Hines, J.H. (2005). Molecules of Structure version: Building Blocks for System Dynamics Models. Version Ventana Systems and LeapTec, Cambridge, Massachusetts. Hirsch G.B., Levine R., Miller R.L. (2007). Using system dynamics modeling to understand the impact of social change initiatives. American Journal of Community Psychology, Vol. 39, pp Hitt L.M., Wu D.J. et al. (2002). ERP Investment: Business Impact and Productivity measures. Journal of Management Information Systems Vol. 19, No. 1, pp Holmström P., Elf M. (2004). Staff retention and job satisfaction at a hospital clinic - a case study. Proceedings of the 22nd International Conference of the System Dynamics Society. Hong K., Kim Y. (2002). The critical success factors for ERP implementation: An organizational fit perspective. Information & Management, Vol. 40, No. 1, pp Hofstede G.J. (2005). Cultures and Organizations: Software of 342 Iñaki Morlán Santa Catalina

15 Modelo de Dinámica de Sistemas para la implantación de Tecnologías de la Información en la Gestión Estratégica Universitaria the Mind. McGraw-Hill Professional. [HOWU04] [ILIE03] [IMAI86] [IMAI97] [IVES83] Ho C.F., Wu W.H. et al. (2004). Strategies for the adaption of ERP systems. Industrial Management & Data Systems 104(3), pp Ilies R., Judge T.A. (2003). On the Heritability of Job Satisfaction: The Mediating Role of Personality, Journal of Applied Psychology, Vol. 88, No. 4), pp Imai M. (1986). Kaizen: The Key to Japan s Competitive Success. McGraw-Hill/Irwin. Imai M. (1997). Gemba Kaizen: A Commonsense, Low-cost Approach to Management. McGraw-Hill Professional, London. Ives B., Olson M.H., Baroudi J.J. (1983). The measurement of user information satisfaction, Communications of the ACM, Vol. 26, No. 10, pp [JELI02] Jeliazkova M., Westerheijden D.F. (2002). Systemic adaptation to a changing environment: Towards a next generation of quality assurance models. Higher Education, 44, Kluwer Academic Publishers, pp [JENS97] [JUDG01] [JUDG02] [KAPL96] Jensen B. (1997). Make it simple! How simplicity could become your ultimate strategy. Strategy & Leadership, Vol. 25, No. 2, pp Judge T.A., Larsen, R.J. (2001). Dispositional Affect and Job Satisfaction: A Review and Theoretical Extension. Organizational Behavior and Human Decision Processes, Vol. 86, No. 1, pp Judge T.A., Heller D., Mount M.K. (2002). Five-factor Model of Personality and Job Satisfaction: A Meta-Analysis. Journal of Applied Psychology, Vol. 87, No. 3, pp Kaplan R.S., Norton D.P. (1996). Balanced Scorecard: Translating Strategy into Action. Harvard Business School 343

16 11. Referencias bibliográficas Publishing. [KENN00] [KENN02] [KENN03] [KIM98] [KLEI95] [KLEI96] [KLEI01] [KLEI05] [KOGU92] Kennedy M. (2000). Towards a Taxonomy of System Dynamics Models of Higher Education. Proceedings of the 18th International Conference of the System Dynamics Society. Kennedy M. (2002). An Extended Taxonomy of System Dynamics Models of Higher Education. Proceedings of the 20th International Conference of the System Dynamics Society. Kennedy M., Clare C. (2003). A Comparison of the Application of Performance Indicators, System Dynamics Models and the Holon Framework to Quality Assessment in Higher Education. Proceedings of the 21st International Conference of the System Dynamics Society. Kim D. (1989). Learning Laboratories: Designing a Reflective Learning Environment. Proceedings of the 7th International Conference of the System Dynamics Society. Kleijnen J.P.C. (1995). Verification and validation of simulation models. European. Journal of Operational Research, Vol. 82, No. 1, pp Citado en ALVA98. Klein K.J., Sorra J.S. (1996). The Challenge of Innovation Implementation. The Academy of Management Review, Vol. 21, No. 4, pp Klein K.J., Conn A.B., Sorra J.S. (2001). Implementing computerized technology: An organizational analysis. Journal of Applied Psychology, 86, pp Klein K.J., Knight A.P. (2005). Innovation implementation: Overcoming the challenge. Current Directions in Psychological Science, 14, Kogut B., Zander U. (1992) Knowledge of the Firm. Combinative Capabilities, and the Replication of Technology, Organization Science, Vol. 3, No. 3, pp Iñaki Morlán Santa Catalina

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19 Modelo de Dinámica de Sistemas para la implantación de Tecnologías de la Información en la Gestión Estratégica Universitaria [LYYT87] [MADA07] [MAIE92] Lyytinen K., Hirschheim, R. (1987). Information systems failures: A survey and classification of the empirical literature. Oxford Surveys in Information Technology, Vol. 4, pp Madachy R. J. (2007). Software Process Dynamics. Wiley- IEEE Press. Maier F.H. (1992). R&D Strategies and the Diffusion of Innovations, Proceedings of the 1992 International Conference of the System Dynamics Society. p [MAIE95] Maier F.H. (1995). Die Integration wissens- und modellbasierter Konzepte zur Entscheidungsunterstützung im Innovationsmana-gement, Duncker & Humblodt, Berlin. Citado en MAIE98. [MAIE98] [MAHA90] [MALH99] [MANS81] Maier F.H. (1998). New Product Diffusion Models in Innovation Management - A System Dynamics Perspective. System Dynamics Review, Vol. 14, No.4, pp Mahajan V., Muller E., Bass F. (1990). New Product Diffusion Models in Marketing: A Review and Directions for Research. Journal of Marketing, Vol. 54, No. 1, pp Malhotra Y., Galletta D.F. (1999). Extending the Technology Acceptance Model to Account for Social Influence: Theoretical Bases and Empirical Validation. Proceedings of the 32nd Hawaii International Conference on System Sciences - HICSS 1999, Vol. 1. Mansfield E., Rapoport J., Schnee J., Wagner S., Hamburger M. (1981). Research and Innovation in the Modern Corporation: Conclusions. In Corporate Strategy and Product Innovation, R. R. Rothberg (ed.). New York-London, pp [MARC91] March J.G. (1991). Exploration and Exploitation in Organizational Learning. Organization Science, Vol. 2, No. 1. pp

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