North America. Travel technology that drives success across the region

Transcription

1 North America Travel technology that drives success across the region

2 Choose a partner to win Amadeus is the leading technology solutions provider for the travel and tourism industry. For the past quarter century, Amadeus has become the world leader in technology solutions for the global travel and tourism industry. There s a reason why North America s most successful companies choose Amadeus as their preferred travel technology partner. Our commitment to four core values means you can count on us to help you reach your business goals more efficiently, expertly and profitably with a partner who champions your success, every step of the travel journey. 1. Customers first Committed to our customers success, we listen carefully to your needs, work closely with you as partners and most of all, keep our promises. 2. Aiming for excellence As innovators who welcome change, we strive to achieve outstanding results in a competitive market. We seek new ways to work better and smarter, always seeking continuous improvement. 3. Working together We work collaboratively and positively across our teams, respect and embrace the diversity of all people and cultures, communicate clearly, and act decisively. 4. Taking responsibility We take ownership and accountability for our work, use company resources carefully, and continuously develop our skills and knowledge. DID YOU KNOW? Amadeus North America facts & figures > Six locations across North America > Diversified workforce featuring 123 nationalities > 24/7/365 customer support > Amadeus Customer Service Center located in the Americas features industry professionals who speak English, Spanish and French > Dedicated account management team serves the region > Award-winning Amadeus e-university is one of the best online universities in the industry* > Key supporter of travel and tourism industry associations including ACTE, ASTA, CLIA, GBTA and more * Source: International Quality and Productivity Center

3 Experts ready to supercharge your business Industry leadership is about forging new paths that lead to brighter futures. Across the North America travel landscape, Amadeus is a recognized industry leader. We re part of a global company that serves more than 195 countries with 10,000 dedicated staff. Amadeus North America serves the region s key travel providers (airlines, hotels, cruise and rail lines), travel sellers (travel agencies, search providers and websites) and travel buyers (corporations and travel management companies.) Our North American staff includes some of the industry s best and brightest talented professionals hand-picked for their expertise and ability to help North American travel companies exceed in today s competitive marketplace. Amadeus North America locations > Miami, Fla. > Chicago, Ill. > Toronto, Ont. > Boston, Mass. > Tucson, Ariz. > Dallas, Tex. Proven track record of customer satisfaction In a recent survey of Amadeus customers, more than 85 percent were very satisfied with Amadeus customer support solutions, including help desk and e-support services, training and account management.* * 2011 customer survey performed by Amadeus North America research department. Representative sample: 846 customers

4 A partner you can count on Amadeus not only understands technology; we understand your travel business. And because every company is unique, we listen to your needs and create for you a tailored business plan. We also help you connect to customers and prospects in new ways, freeing up time to access the industry s best travel content and provide optimal customer service. Powerful, end-to-end solutions Around the world and across North America, our clients rely on Amadeus IT solutions because they are easy to use and implement and feature future-proof, flexible, scalable technology. Our mission is to provide leading IT solutions to help you grow your business and enable success across the travel and tourism industry. Amadeus travel solutions lead you every step of the travel journey From point-of-sale to program management, Amadeus travel IT solutions deliver exceptional value across the entire travel life cycle. End-to-end travel management Planning and booking services Data management and reporting Travel risk management Traveler expense and payment management Program management and optimization

5 Cutting-edge technology and innovation With a quarter-century track record of innovation and achievement, Amadeus award-winning technology solutions are recognized industry-wide. We invest billions of dollars in global technology research and development, and were named Most Admired Technology Provider in The Beat s Readers Choice Awards. In addition, Florida Trend magazine recognized us as one of the best companies to work for. The World Travel Awards named Amadeus the World s Leading Travel Technology Provider, Internet Booking Engine Technology Provider, Global Distribution System (GDS) and Central Reservation System (CRS). In addition, Air Transport News named Amadeus Best IT Company. Socially responsible company and culture Amadeus North America partners with our employees to host outreach initiatives that support a multitude of charitable causes. We recognize that as an industry leader and global corporate citizen, giving back is the right thing to do. > Helping the world s children Amadeus joined forces with the Great Commission Alliance (GCA) to build an orphanage in Mirebalais, Haiti, to house and sustain up to 100 children. > Making the world better Our Travel Further corporate social responsibility program underscores our commitment to social development, our concern for the environment, and our professional values. In 2011, we carried out 165 CSR projects in 45 countries. > Improving our environment Amadeus significantly reduced CO2 emissions to increase efficiency at our largest resource location in Erding, Germany. And to help our customers become more environmentally friendly, we ve developed technologies to reduce emissions using calculations from the International Civil Aviation Organization (ICAO). > Partnering to make a difference Ongoing collaboration with customers and industry players has enabled us to address shared environmental concerns, adopt common best practices, and deploy industry-wide solutions.

6 Amadeus North America locations Miami, Florida 3470 NW 82 Avenue Suite 1000 Miami, FL Chicago, Illinois 121 West Wacker Drive Suite 910 Chicago, IL Toronto, Ontario 14 Duncan Street Suite 301 Toronto, ON Canada M5H 3G8 Boston, Massachusetts 307 Waverley Oaks Road Suite 401 Waltham, MA Tucson, Arizona 3530 East Campo Abierto Suite 200 Tucson, AZ Dallas, Texas 5950 Sherry Lane Dallas, TX MK-1335 North America Corporate Profile 10/2012 Find out more AMADEUS (U.S.) (Canada) Amadeus North America, Inc. All rights reserved. Trademark of Amadeus North America, Inc. and/or affiliates. Amadeus is a registered trademark of Amadeus IT Group, S.A. All other trademarks are the property of their respective holders.