VoIP for all networks, all users, all situations Nokia Siemens Networks hiq platform

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1 VoIP for all networks, all users, all situations Nokia Siemens Networks hiq platform

2 The transformation of voice is accelerating Voice over IP (VoIP), once the preserve of tech-savvy early adopters, is reaching deeper into mainstream communications markets. Driven by the rapid global uptake of broadband, plus major improvements in the quality and security of calls, VoIP has changed the communications landscape forever. Traditional telephony pricing models are being swept away, replaced by tariffs that offer unlimited, any-distance calling within a larger bundle of services. VoIP is also breaking into mobile, rapidly gaining acceptance by industry players as an opportunity, not a threat. VoIP for all domains There are few technologies with as big a potential impact across the communications arena as VoIP. VoIP opens up superb new opportunities for all types of communications service provider (CSP), including fixed network operators, multiple service operators and mobile network operators. All can enjoy lower costs and the ability to offer advanced new services to consumers and enterprises, creating a roadmap for sustainable and profitable growth. Value hiq 8000 hiq 4200 Transform via overlay architecture hiq 4300 hiq 8000 hiq 4200 Connect to the Web via SDKs MGC MGC hiq 4200/4300 Other AS IMS SIP/ISC Migrate to IMS architecture hiq 4200/4300 Other AS Extend to mobile via LTE Figure 1. The Nokia Siemens Networks hiq VoIP platform supports a smooth evolution of VoIP services to next generation IMS-based networks and beyond. With the addition of new VoIP features, CSPs gain greater flexibility to differentiate with sophisticated pricing strategies and ingenious new IP-enabled capabilities that command a premium. Deploying VoIP can enhance any provider s image as a leading innovator, an increasingly important brand attribute in today s technology-driven markets. IMS SIP/ISC Time 2 VoIP for all networks, all users, all situations Nokia Siemens Networks hiq platform

3 Building bundles that raise revenue VoIP raises the value of service bundles, while simultaneously lifting the adoption rates of other services within the bundle. With VoIP, bundles can be differentiated on more than just price. Popular features such as caller ID, call blocking, selective call acceptance, and call waiting can be extended to other devices, such as a mobile phone or PC. PSTN phones, mobile phones, or dual-mode handsets, as well as IP phones and soft clients, can all be integrated. Subscribers benefit from having their features follow them from place to place. From one-stop shopping, to a single bill for services, to feature availability across devices and locations, to Web-enabled feature management, convenience lies at the heart of the end-user experience. Take, for example, a VoIP service that extends today s most popular features such as Caller ID to another domain, such as a television set. The sheer convenience of seeing the identity of the caller immediately on the TV screen is compelling. The subscriber has a new deal, while the CSP gets a new service. Manage multiple communications easily Providing subscribers with a graphical portal into their communications gives them greater control over the services they use as they manage their multidimensional lives, balancing family, social, civic and professional roles. A sales executive, for example, can manage contacts more easily, grouping them according to the nature of the exchanges. They can use preferences for when and how the customers make contact, or, alternatively, how suppliers, co-workers, or family members get in touch. Businesses subscribing to hosted VoIP services can improve the responsiveness of their employees. The most popular business group features, such as call forwarding, conferencing, call transfer, and call pick-up, are enhanced, while convenient features such as extension dialing are preserved. Presence and mobility management improve employees accessibility, helping to increase their productivity. Business subscribers can also enjoy features across domains. These features can be offered in packages that address all segments, ranging from SOHOs to large enterprises packages that can be customized to meet the specific needs of vertical markets. The fit of a services bundle to the needs of customers is crucial. With VoIP, more flexible and tailored bundling options bring real competitive advantages for CSPs. Rich communication packages can be created, enabling services matched to individual preferences, enriching the customer experience substantially. Ready for cable The Nokia Siemens Networks hiq VoIP system can be deployed using PacketCable and EuroPacketCable qualified network elements. It offers a multiprotocol, access-agnostic architecture that supports the technology and commercial advantages of PacketCable Multimedia, allowing cable companies to grow their business by introducing new services with committed QoS levels. The hiq platform supports the functions of a Call Feature Server, Media Gateway Controller and Application Manager and provides SS7 interworking. Our portfolio also includes the Nokia Siemens Networks PCS-5000 PacketCable-qualified Policy Server. VoIP for all networks, all users, all situations Nokia Siemens Networks hiq platform 3

4 Lower complexity, higher profitability Assured integration and flexibility help to reduce complexity, lower costs, accelerate time-to-market, and support a broad range of services for consumer and corporate customers. The Nokia Siemens Networks hiq system keeps a CSP s operations profitable, while providing the high technology needed to grow existing business and expand into new markets. Fast time to market: Nokia Siemens Networks hiq supports, on one platform, the mass provisioning of services to consumers and businesses of all sizes Cost-effective scalability: Flexible deployment options supports standalone, distributed or IMS architectures, whichever is the best fit for the CSP s network environment, deployment strategy and growth forecast Explore new business models: Gain the ability to partner with VoIP retailers to focus on specific functions within the service delivery value chain Re-use existing investments: hiq can be implemented as a new overlay network, as well as being integrated into existing multivendor IP environments to use current network resources Smooth evolution: Start with a streamlined solution and then evolve easily to multi-service/ multi-application FMC and IMS architectures. Our Fixed Voice Transformation (FVT) solution is based on hiq and supports legacy PSTN subscribers with TISPAN MSANs to transform fixed TDM networks into IMS-based Next Generation Networks. Furthermore, our FVT solution supports smooth migration scenarios for Nokia Siemens Networks based TDM networks. Attaching hiq to an IMS system further supports our One Step VoLTE solution. Create winning innovation: Extend communication services to the web by using our VoIP software development kits (SDK) in your IT environment. Standardized, open interfaces also support your Web portal and service delivery environment. Spanning several domains The hiq VoIP platform delivers consumer and business services, addresses both fixed and mobile networks, supports Fixed Mobile Convergence and offers a smooth evolution to IMS while also serving legacy subscribers. The hiq voice application server provides carrier-grade call and media gateway control capability for the interconnection of multimedia services between IP networks, both wired and wireless, as well as IP and TDM-based networks. 4 VoIP for all networks, all users, all situations Nokia Siemens Networks hiq platform

5 Adding value for users and groups VoIP with the Nokia Siemens Networks hiq platform addresses the needs of groups of users, whether families, communities of interest, small offices or large enterprises. With the hiq 4300 Web application server CSPs can offer a variety of ways for customers to manage group calls. Automated call handling Individual users can define rules for treating incoming calls such as forwarding to a voice mailbox during a meeting, or forwarding to another number during their holidays. Alternatively, predefined group rules can be set. The rule engine can also be based on presence status to bring further capabilities. Manual call handling Business users typically need one number for their customers, yet want each caller to reach the appropriate contact in their business. The hiq 4300 enables a single attendant or a group of call agents to distribute calls within the company. The Web portal provides information about caller and queue statistics, such as waiting time, callers in queue and attendants on duty, allowing the enterprise to optimize the availability and responsiveness of its agents. Presence-based call handling With hiq, real-time presence information is combined with distribution rules and call handling features to enable users to select the best option for contacting them according to their situation, for example, via their mobile phone, account, or voice mailbox. Group administration Powerful calling group administration functionality lets a designated call administrator distribute features across group members. Predefined feature packages can be used for simplicity, or individual feature selections can be applied to fit the needs of the group perfectly. Reseller administration The hiq reseller administration function enables specific resources, such as number ranges or subscriber database, to be allocated to external partners. CSPs can pursue new growth strategies or concentrate on their core business while outsourcing other activities. Grouping across networks With hiq, customers TDM PBX lines, IP PBX lines, mobile phones and TDM devices can all be integrated. Adding these subscribers as virtual group members allows them to use the same private numbering plan and most of the Web-based functions available to SIP device users. This is a particularly powerful feature for mobile users who can become part of any business group and enjoy the same convenience as users of other device types. VoIP for all networks, all users, all situations Nokia Siemens Networks hiq platform 5

6 Portals merging IT with telecoms The hiq Web application server offers a customizable Web portal providing extensive functionality. Alternatively, CSPs can use hiq VoIP software development kits, or SDKs that include sample code, interface specifications, debugging aids and other tools to develop Web-based applications and to integrate into existing web portals, OSS or BSS systems. Combining the telephony, IT and Internet domains, such applications can enhance hiq call control and management functionality. Beyond the creation of new applications, our VoIP SDKs ensure that the applications developed are successfully integrated into any operational environment and Service Delivery Framework (SDF). The SDKs can be used to program simple interfaces between the hiq platform and Operations Support Systems (OSS) and provisioning systems. There are vast possibilities for incorporating call functions into data applications, Web portals, social networking and community-oriented exchanges, commerce and trade applications. Increase the value of an existing Web portal with features for VoIP subscribers that typically include: Phone book: allow subscribers to manage all contacts within one page and to initiate calls from that view, from any device to any device. The phone book is presence based and also allows the user to define presence based call handling. Call log: give subscribers an overview of any accepted or rejected outgoing or incoming calls Feature administration: enable subscribers to configure phone features such as Call Forward, Caller ID and Call Block Voice mail: Voice Mails can be directly retrieved from the Web page or forwarded by , with notifications sent automatically once a voice mail is received. ComManager / Mobile ComManager: ComManager is a web based Communication Suite that allows the user to manage call features. ComManager is also available as a Java based application running on mobile devices. Attendant: Enables enterprise users to serve as part of a call queue, for example a service hotline, without needing a special device. The Web portal provides additional information about caller and queue statistics (waiting time, callers in queue, attendants on duty and more). This function lets the enterprise optimize the availability and responsiveness of its agents. Group administration: hiq offers calling group administration functionality which lets a designated call administrator distribute features across the members of a group. Predefined feature packages or individual adaptations can be applied, which helps ensure that each group member receives an optimized feature set. Reseller administration: The hiq reseller administration function allows users to allocate specific network resources (like the number ranges or subscriber database) to external partners, enabling CSPs to pursue new growth strategies or concentrate on the core aspects of their business while shifting non-core activities to others 6 VoIP for all networks, all users, all situations Nokia Siemens Networks hiq platform

7 Community building Presence based session handling Mobile/fixed terminals IT Multimedia features Multiple lines and sessions Web application integration Web-based service control Connect to any network Business environments Telco Figure 2. With Nokia Siemens Networks, VoIP addresses all network architectures and user domains. A globally-proven solution At Nokia Siemens Networks, we have many customers across the globe who can testify to the quality and efficacy of our hiq VoIP platform a system that has helped them to retain, to return to, or to increase their profitability. Consolidated onto a single standardized hiq VoIP platform and with service and support from thousands of experts throughout the world, the Nokia Siemens Networks solution is a lifeline to a profitable and secure future in the new world of emerging services. VoIP for all networks, all users, all situations Nokia Siemens Networks hiq platform 7

8 Fixed Voice Transformation re-using assets CSPs face the challenge of migrating their existing TDM network towards IP to lower operational costs and to replace outdated equipment while maintaining their significant investment in the access infrastructure. The Nokia Siemens Networks Fixed Voice Transformation (FVT) solution supports this aim by helping the CSP to re-use existing Multiservice Access Nodes (MSAN) or even Nokia Siemens Networks legacy TDM to migrate to IP networks. MGC AGCF hiq 4200/4300 Other AS SIP/ISC IMS SBC The FVT solution expands IMS architecture with the PSTN Emulation Subsystem (PES), which enables additional narrowband PSTN services. By introducing such services, CSPs can maintain their contracts with users, while at the same time reducing their reliance on TDM infrastructure by moving to IP. The Nokia Siemens Networks FVT solution is based on ETSI TISPAN / 3GPP architecture and supports strictly separated planes: application plane, call control plane, transport plane and access plane, to implement new services and applications very quickly and efficiently. MSAN/AGW Any SIP device Figure 3. Nokia Siemens Networks hiq application server supports Fixed Voice Transformation and SIP clients. Comply with the latest regulations The hiq VoIP platform supports a wide range of key functional requirements, such as IP Peering, ENUM, Lawful Interception / CALEA and Emergency Calling. This helps CSPs to ensure they can gain all of the benefits realized by offering IP technology for voice, while at the same time conforming to the latest regulatory requirements. 8 VoIP for all networks, all users, all situations Nokia Siemens Networks hiq platform

9 Nokia Siemens Networks One Step VoLTE One Step Ahead With the Nokia Siemens Networks hiq platform, backed by our unmatched systems integration expertise, CSPs can benefit from the widest choice of how to deploy a VoIP network, how it scales, who it targets, and how it evolves. Our solution overlays onto any network and interoperates with any architecture to provide VoIP as a service. The platform not only serves different business segments, but also functions across network domains, driving Fixed Mobile Convergence from any network domain and delivering a seamless customer experience across devices. In the One Step VoLTE solution, hiq 4200 is connected to IMS and also hosts the VoIP service for mobile environments. Finally LTE will enable mobile to go to VoIP and hiq will provide the most suitable and independent platform to host users across all kinds of network. This allows CSPs to benefit from hosting one VoIP platform across all user domains and groups, but also across all access technologies. All IP Full IMS centric multimedia service architecture LTE HSPA & I-HSPA hiq 4200 PS IMS One Step VoLTE Figure 4. New opportunities in mobile with Nokia Siemens Networks hiq based One Step VoLTE. Any device, anywhere Nokia Siemens Networks hiq supports any device terminating SIP or NCS. Our interoperability with major device vendors supplying CPGs/IADs, ematas, MSANs, SIP clients on PCs and PDAs, Dual Mode Phones / Multi Radio Terminals and mobile devices is market proven. Service and feature control is possible either through a Web interface, a client, or an application running on a PDA or mobile device. Ready for rich communications and LTE The Nokia Siemens Networks hiq platform supports MMTel specification, RCS and VoLTE service scenarios. VoIP for all networks, all users, all situations Nokia Siemens Networks hiq platform 9

10 Nokia Siemens Networks the fully capable partner From consultancy to outsourced operations; from systems integration to hosting; from network design to full turnkey including network care, our Services business has the capability to integrate all in house products and the knowledge on third party technologies to deliver end-to-end deployments to get our customers where they need to be. We offer professional services focused on the successful integration and implementation of complex projects: Consulting and systems integration Enables the CSP to launch and optimize secure, revenue-generating end-user services based on Nokia Siemens Networks solutions and complementary third-party products in the shortest possible time. Consulting Provides fact-based and insightful advice to identify and capture business opportunities. Consulting services provide a guide through the commercial, operational and technological choices that constrain OPEX and CAPEX, while maximizing revenue. Network and service optimization Ensures optimal network performance, desired reliability of services and a high quality customer experience. Systems integration and security Helps to develop and introduce new services more quickly and maximize ROI over the entire service lifecycle. Security solutions prevent threats to mission critical business activities and help ensure stable and secure services. Competence development services Enable professionals to continuously enhance their capacity to create and learn dynamically. 10 VoIP for all networks, all users, all situations Nokia Siemens Networks hiq platform

11 Nokia Siemens Networks is dedicated to designing, supplying, installing and integrating end-to-end VoIP solutions that meet even the most challenging technical and time-to-market requirements. We also provide go-to-market support to help CSPs to launch their new offerings. VoIP for all networks, all users, all situations Nokia Siemens Networks hiq platform 11

12 Nokia Siemens Networks Corporation P.O. Box 1 FI NOKIA SIEMENS NETWORKS Finland Visiting address: Karaportti 3, ESPOO, Finland Switchboard Product code D B EN Indivisual Copyright 2009 Nokia Siemens Networks. All rights reserved. Nokia is a registered trademark of Nokia Corporation, Siemens is a registered trademark of Siemens AG. The wave logo is a trademark of Nokia Siemens Networks Oy. Other company and product names mentioned in this document may be trademarks of their respective owners, and they are mentioned for identification purposes only.

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