Programmer s Quick. Reference. Empowered by Innovation. P/N Rev 4, June 2006 Printed in U.S.A Programming. Telephone.

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1 Empowered by Innovation Telephone Programming Features IntraMail Cross Reference DSX Program List Programmer s Quick Reference P/N Rev 4, June 2006 Printed in U.S.A For additional resources, visit our Technical Support site on the web at

2 This manual has been developed by NEC Unified Solutions, Inc. It is intended for the use of its customers and service personnel, and should be read in its entirety before attempting to install or program the system. Any comments or suggestions for improving this manual would be appreciated. Forward your remarks to: NEC Unified Solutions, Inc. 4 Forest Parkway Shelton, CT Nothing contained in this manual shall be deemed to be, and this manual does not constitute, a warranty of, or representation with respect to, any of the equipment covered. This manual is subject to change without notice and NEC Unified Solutions, Inc. has no obligation to provide any updates or corrections to this manual. Further, NEC Unified Solutions, Inc. also reserves the right, without prior notice, to make changes in equipment design or components as it deems appropriate. No representation is made that this manual is complete or accurate in all respects and NEC Unified Solutions, Inc. shall not be liable for any errors or omissions. In no event shall NEC Unified Solutions, Inc. be liable for any incidental or consequential damages in connection with the use of this manual. This document contains proprietary information that is protected by copyright. All rights are reserved. No part of this document may be photocopied or reproduced without prior written consent of NEC Unified Solutions, Inc by NEC Unified Solutions, Inc. All Rights Reserved. Printed in U.S.A.

3 Table of Contents Table of Contents Telephone Programming Entering the Programming Mode Navigating through Telephone Programming Features IntraMail DS-Series to DSX Program Cross Reference DS-Series to DSX Cross Reference Chart DSX Program List DSX Programmer s Quick Reference Table of Contents i

4 Table of Contents ii Table of Contents DSX Programmer s Quick Reference

5 Telephone Programming Telephone Programming Telephone Programming Telephone Programming Entering the Programming Mode From any DSX keyset: 1. Press INTERCOM. 2. Dial #*#*. 3. Enter the system password = System Administrator 1 (level 1) 9999 = System Administrator 2 (level 2) (NECDSX) = Installer (level 3) 4. Press HOLD. Entering the Programming Mode 5. See Navigating through Telephone Programming on the next page for more. DSX Programmer s Quick Reference Telephone Programming 1

6 Telephone Programming Navigating through Telephone Programming Use the following guidelines when using the DSX telephone programming. Navigation Option 22- and 34-Button Keyset Soft Keys Flashing Cursor Super Display Keyset Navigation (Line 1) Use this line to select the program, option, port, extension, or table you want to customize. After entering the programming mode and selecting a program (e.g ), Navigation (line 1) shows: The program (2104) and option number (01). The port s extension number - if any (Ext-300) The station, line, COS, or table number (Sta-001). To advance to the option line (for editing data): Navigation (Line 1) [ ] = Soft Key 1. While the option is flashing (e.g., 01 in the above example), press HOLD twice. Pressing Volume up and Volume down will scroll through the options for the selected port. To select another extension and advance to the option line (for entering data): 1. While the option is flashing (e.g., 01 in the above example), press HOLD + Enter extension number + HOLD. To navigate by extension or station instead of option: 1. While the option is flashing (e.g., 01 in the above example), press [>>] or TRANSFER. Select either the extension number or station port. 2. Press Volume Up and Volume Down to scroll through the same option for stations or extensions, depending on which you selected. 3. Press [Select] or HOLD to advance (drill down to) the option. Key Options HOLD or [Select] SPEAKER [Back] Advance (drill down to) Options. Sequentially back up (and out) of programming. SPEAKER normally flashes green. In the data entry mode it flashes red. Sequentially back up (and out) of programming. 2 Telephone Programming DSX Programmer s Quick Reference

7 Telephone Programming Navigation 22- and 34-Button Keyset Option Soft Keys Telephone Programming Flashing Cursor Super Display Keyset Option (Line 2) Use this line to enter data for the option selected. Option (line 2) shows: The option selected (Actv Brightness). The current setting (8). To enter new data for the option selected: 1. Do one of the following. Option (Line 2) [ ] = Soft Key a. For alphanumeric entries (such as a timer value), enter the value + HOLD or [Select]. b. For list (fixed-choice) entries, do one of the following: i ii Press the Feature Key (if illuminated) for the option you want. The key for the currently programmed entry is green - all other selections are red. If there are more than 12 choices for an option, Feature Key selection is not available. Dial the entry number. iii Press Volume up ot Volume to scroll through the available entries. HOLD or [Enter] SPEAKER [Back] CLEAR CHECK Key Options Initially after entering data, it returns you to the same option. Subsequent presses do one of the following: If the option is selected in the Navigation line, advances to the next option. - Subsequent presses eventually return you to the Navigation line for the program s first option. If a port, COS, or table is selected in the Navigation line, advances to the item of same type. - Subsequent presses eventually return you to the first port, COS, or table. If an extension is selected in the Navigation line, advances to the next extension. - Subsequent presses eventually return you to the first extension. Sequentially back up (and out) of programming. SPEAKER normally flashes green. In the data entry mode it flashes red. Sequentially back up (and out) of programming. Does one of the following while editing alphanumeric entries: Clears character to the right (except at beginning and end of line). At beginning of line, erases entire entry. At end of line, becomes a backspace key Restore the previous entry, DSX Programmer s Quick Reference Telephone Programming 3

8 Telephone Programming 4 Telephone Programming DSX Programmer s Quick Reference

9 Features Features Features Features DSX Programmer s Quick Reference - Features (Page 1 of 19) Feature Description Programming A Account Codes Categorize and/or restrict outside calls. General Account Code Programming : Account Codes in Speed Dial : # to enter Account Code : Hide Account Codes 2121-[01-24]: 26 for Account Code key 2402-[01-60]: 26 for DSS Console Account Code key Forced Account Codes : Extension Class of Service : Enable Forced Account Codes : Account Codes for Toll Calls Only : Account Code Toll Restriction Level : Disable Forced Account Codes per line Verified Account Codes : Extension Class of Service : Enable Verified Account Codes 36xx: Verified Account Codes Table Attendant Position Auto Redial Answer or place call + Acct Code [Acct] + Dial Code + Acct Code [Acct] The system s call processing focal point. INTERCOM + Dial 0. Auto Redial can periodically retry an outside number : Number of operators : Operator : Operator : Operator : Operator : Station s Operator Assignment : Repeat Redial Timer : Repeat Redial Busy Timer Place call and hear busy + Auto Redial [Alnd] DSX Programmer s Quick Reference Features 5

10 Features B C Automatic Handsfree Background Music Barge In Call Coverage Keys Place or answer a call Handsfree by just pressing a key. Automatic when you press the key. Broadcast music through the telephone speaker. Press HOLD to turn BGM on and off. In an emergency, get through to a coworker right away. Call busy extension or line + Barge In [More + Barg] Cover a co-worker s calls from your own extension : Enable system-wide : Enable for extension : Select music source : Allow for extension : Extension Class of Service : Enable Barge In : Enable Privacy to block Barge In 2121-[01-24]: 06 for Immediate Ring Call Coverage key 2121-[01-24]: 07 for No Ring Call Coverage key 2121-[01-24]: 08 for Delay Ring Call Coverage key 2402-[01-60]: 06 for DSS Console Immediate Ring Call Coverage key 2402-[01-60]: 07 for DSS Console No Ring Call Coverage key 2402-[01-60]: 08 for DSS Console Delay Ring Call Coverage key : Call Cover Delay Ring Timer Press key to answer or place call to covered extension. Call Forwarding Redirect calls to another extension : Extension Class of Service : Enable Internal Call Forwarding : Call Forward No Answer Timer : Programming Access Level 2121-[01-24]: 27 for Call Forwarding key 2402-[01-60]: 27 for DSS Console Call Forwarding key INTERCOM + *3 + Select Type + Select Destination + 2 (all calls) or 8 (outside calls only) Call Forwarding Off Premises Call Timer DSX Programmer s Quick Reference - Features (Page 2 of 19) Feature Description Programming A user can reroute their calls to an off-site location : Extension Class of Service : Enable Call Forwarding Off-Premises : Enable Internal Call Forwarding : Enable Personal Speed Dial : Enable Tandem Calls 215x: Enter Personal Speed Dial numbers INTERCOM + * Select, store or view + 2 (all calls) or 8 (outside calls only) 2121-[01-24]: 16+1 for Manual Call Timer key, Keep track of time on the phone for Automatic Call Timer key Starts automatically (automatic timer key) or press to start (manual timer key) 6 Features DSX Programmer s Quick Reference

11 Features DSX Programmer s Quick Reference - Features (Page 3 of 19) Call Waiting / Camp-On Callback Caller ID Feature Description Programming Caller ID Logging Helps users know when they have additional calls waiting. Call busy extension + Dial 2 Leave a Callback request at a busy extension for a return call : Extension Class of Service : Camp-On to Busy Extension : Call Waiting Tones (system-wide) : Off Hook Signaling for incoming Intercom Calls : Privacy blocks Camp On : Extension Class of Service : Camp-On to Busy Extension : Call Waiting Tones (system-wide) : Off Hook Signaling for incoming Intercom Calls : Privacy blocks Camp On Call busy extension + Dial 2 + Hang up + Answer the Callback ring Displays phone number and optional name for incoming outside call. Operation is automatic if enabled. Store a caller s name and number for each review and redialing. Calls xx [CLxx] + Follow soft keys Basic Setup : Set line s Caller ID type : Extension Class of Service : Caller ID Display : Caller ID Display Separator 3131:01: Pass Caller ID to Voice Mail Second Call Caller ID : Second Call Caller ID : Off Hook Signaling for Incoming Outside Calls Third Party Caller ID : Third Party Caller ID Setting Up Caller ID Callbacks : Caller ID Callback Route Type : Caller ID Callback Route, or : Caller ID Callback Group : Initialize Caller ID Dial Treatment Tables 3713-[01-16]: Home Area Code Table Caller ID Logging Types : Caller ID Logging Type : Caller ID Log Size : Caller ID Log Group 3112-[01-08]: Caller ID Group Membership 3701-[01-08]: Caller ID Logging Group Size Local Calling and Exception Lists : 10-Digit Local Calls : Home Area Code Exception List Type 3714-[01-96]: Home Area Code Exception List Table 3715-[01-96]: Foreign Area Code Exception List Table Additional Options : Initialize Caller ID Logs : Extension Class of Service Features DSX Programmer s Quick Reference Features 7

12 Features D Central Office Calls, Answering Central Office Calls, Placing Class of Service Delayed Ringing Dial Tone detection DSX Programmer s Quick Reference - Features (Page 4 of 19) Feature Description Programming Outside calls ring and can be answered at system extensions. Basic Programming : Line Type : DTMF Dialing : Loop Length 2131-[01-64]: Line Access 2132-[01-64]: Line Ringing Setting Up Line and Loop Keys 2121-[01-24]: 01 for Switched Loop key 2121-[01-24]: 02 + Line Group for Fixed Loop key 2121-[01-64]: 03 + Line number (1-64) for line key 2402-[01-64]: 03 + Line number (1-64) for DSS Console line key Setting Up Transmit and Receive Gain : Transmit Gain : Receive Gain Lift handset + (Without Ringing Line Preference) Press flashing line or loop key Place outside calls from a keyset using a variety of methods. Basic Programming : Line Type : DTMF Dialing : Loop Length 2131-[01-64]: Line Access Access Code Options : Setting up single (9) or 2-digit (90-98) access : Dial 9 Group for extensions : Line Dial Up (#9 + line number) : Extension Class of Service : Direct Line Access Line and Loop Keys 2121-[01-24]: 01 for Switched Loop key 2121-[01-24]: 02 + Line Group for Fixed Loop key 2121-[01-64]: 03 + Line number (1-64) for line key 2402-[01-64]: 03 + Line number (1-64) for DSS Setting Up Transmit and Receive Gain : Transmit Gain : Receive Gain Press line key, INTERCOM then line extension number ( ), INTERCOM then 9 (or 90-98), or INTERCOM then #9 and line extension number ( ) Customize features and options for extensions and outside lines. None Helps co-workers cover each other s calls. None Set up the system to detect CO dial tone. None 140x: Extension Class of Service options 141x: Line Class of Service options 2132-[01-64]: Line Ringing : Delayed Ring Timer : Dial Tone Detection 8 Features DSX Programmer s Quick Reference

13 Features DSX Programmer s Quick Reference - Features (Page 5 of 19) Feature Description Programming Direct Inward Dialing Direct Inward Line Directly dial system extensions from outside the system. None Lets employees know which calls are just for them. Lift handset to answer Press DND to put your DIL in the night mode Direct Line Access Access lines directly for priority users and testing. INTERCOM Line number (01-64) Basic Programming : Line type : DTMF Dialing : Number of DID Digits : Incoming DID Digits : Day Translation Destination : Night Translation Destination : Class of Service : Receive DID Calls : Caller ID Type : ANI/DNIS Format : ANI/DNIS Delimiter : Number of ANI Digits DID Overflow, Camp-On, and Intercept Options : Enable Day Overflow : Day Overflow Destination : Enable Night Overflow : Night Overflow Destination : DID Station Intercept Destination : DID Station Intercept Type : DIL No Answer Timer : Class of Service : Receive DID Camp On Basic Programming : Line Type : DTMF Dialing : Direct Termination in the Day : Direct Termination at Night 2121-[01-24]: 18 + CLEAR for System night key 2121-[01-24)]: 18 + UCD master for UCD night key : Class of Service : Activate Night Mode DIL Overflow : Enable Day Overflow : Day Overflow Destination : Enable Night Overflow : Night Overflow Destination : DIL No Answer Timer : Line No Answer Timer Setting Up Line and Loop Keys 2121-[01-24]: 01 for Switched Loop key 2121-[01-24]: 02 + Line Group for Fixed Loop key 2121-[01-64]: 03 + Line number (1-64) for line key 2402-[01-64]: 03 + Line number (1-64) for DSS Console line key : Class of Service : Direct Line Access Features DSX Programmer s Quick Reference Features 9

14 Features Direct Station Selection (DSS) Direct Station Selection (DSS) Console Directed Call Pickup Directory Dialing Distinctive Ringing DSX Programmer s Quick Reference - Features (Page 6 of 19) Feature Description Programming Quickly place and transfer calls to co-workers. INTERCOM + DSS key to call INTERCOM + DSS key + TRANSFER to Transfer One-touch access to extensions, lines, and system features : Enable DSS/BLF : Do not enable Intercom Prime Line 2123-[01-24]: DSS/BLF Key Assignments : Primary Station Port Assignment ( ) : DSS Owner 2402-[01-60]: DSS Console Keys See Feature Handbook. Allows co-workers to answer each 2131-[01-64]: Line Access not required other s calls. INTERCOM + ** + Dial extension number Place Intercom and Speed Dial calls : Station Name from a displayed list of names. 2151: Personal Speed Dial 1702: System Speed Dial : Ring Group Name : UCD Group Name 2121-[01-24]: 21 for Directory Dialing key 2402-[01-60]: 21 for Directory Dialing key INTERCOM + 34 (Intercom), 37 (Personal Speed Dial), or 32 (System Speed Dial) Users can customize their telephone s ringing. Distinctive Ring Configuration : Class of Service : Ring Type Configuration : Station s Intercom Ring Tone : Station s Ring Group Ring Tone : Station s Recall Ring Tone : Station s Ring A Tone : Station s Ring B Ring Tone : Station s Ring C Ring Tone Line Override : Day Ring Type : Night Ring Type : Delay Ring Type Extension Ring Override : Class of Service : Station Ring Override : Day Ring Type : Night Ring Type : Delay Ring Type Key Ring Override : Class of Service : Key Ring Override 2122: Ring Override Ring and UC D Group Unique Ringing : Ring Group Incoming Ring Type : UCD Group Incoming Ring Type Initialize Distinctive Ringing : Initialize Ring Tones Program [Prog] + Ring + Assign [Asgn], Key, or Config [Cnfg] 10 Features DSX Programmer s Quick Reference

15 Features DSX Programmer s Quick Reference - Features (Page 7 of 19) E Do Not Disturb Do Not Disturb Override Door Box Feature Description Programming Extended Ringing Extension Hunting Extension Locking An extension user can work undisturbed by incoming calls and : Allow Do Not Disturb announcements. DND + Type (0=Cancel, 1=External, 2=Intercom, 3=All) Override a co-worker s DND : Class of Service : DND Override Call DND extension + DND Override [Ovrd] Remotely Monitor an entrance door. Basic Door Box Programming : Ring Group (1-8) : Door Chime Selection (0-3) 2PGDAD Module Door Box Setup : Secondary Station Port Assignment Plug 2PGDAD into digital station port : Door Relay Unlock Timer DSX-40 Built-In Door Box Setup : Door Relay Assignment (Door 1 = 326,. Door 2=327) At Door Box: Press Call button and speak. At keyset: Lift handset to answer chimes + (Optional) Open or Close to control door strike Lets call ring longer than usual for co-worker s that can t readily get to their phones. None Automatically routes calls to coworkers that work closely together : Class of Service : Extended Ring : Extended Ringing Timer Circular and Terminal Hunting : Hunt Type (1-4) : Hunt Destination : Call Forward No Answer Timer : Transfer Recall Timer : DIL No Answer Timer UCD Hunting : Hunt Type (5) : UCD Group Master Number : UCD Group Overflow Destination : UCD No Answer Timer : Call Forward No Answer Timer To remove/reinstall your extension from your UCD Group: INTERCOM + *5 + 4 (to reinstall) or 6 (to remove) + SPEAKER Secure your telephone to prevent unauthorized use. To lock: INTERCOM + ##5 To enter or change you PIN: INTERCOM + ##6 To unlock an extension from the attendant: INTERCOM + ## : Class of Service : Station Locking : User Programming Access Level (4 or 5) : Station PIN Code Features DSX Programmer s Quick Reference Features 11

16 Features F G Feature Keys Simplify telephone operation [01-24]: Feature Keys : Key Access for Outside Lines (for line keys) See Feature Handbook. Flash Flexible Numbering Plan Forced Line Disconnect Group Call Pickup Group Listen DSX Programmer s Quick Reference - Features (Page 8 of 19) Feature Description Programming Access CO and PBX features by interrupting line loop current. FLASH At SLT: Hookflash + #3 Change the digits users dial for coworkers and other features. None Disconnect a co-worker s outside call in an emergency. Press busy line key + # Easily answer a call ringing your Pickup Group : PBX/Centrex Flash Timer : Class of Service : Flash for Single Line Set : Function Type : Expected Number of Digits : Line Extension Number : UCD Group Master Extension Number : Ring Group Master Extension Number : Class of Service : Forced Line Disconnect 2131-[01-64]: Line Access (option 2 or 3) : Pickup Group : Pickup Group Assignment 2131-[01-64]: Line Access (option 1 or 3) 2132-[01-64]: Line Ringing 2121-[01-24]: 09 + Pickup Group (1-8) for Immediate Ring Group Call Pickup key 2121-[01-24]: 10 + Pickup Group (1-8) for No Ring Group Call Pickup key 2121-[01-24]: 11 + Pickup Group (1-8) for Delay Ring Group Call Pickup key 2402-[01-60]: 09 + Pickup Group (1-8) for DSS Console Immediate Ring Group Call Pickup key 2402-[01-60]: 10 + Pickup Group (1-8) for DSS Console No Ring Group Call Pickup key 2402-[01-60]: 11 + Pickup Group (1-8) for DSS Console No Ring Group Call Pickup key Press Group Call Pickup key or INTERCOM + *#. Have your co-workers listen in on an : Headset Mode (must be No) important call. While on a handset call, press SPEAKER twice (but do not hang up). 12 Features DSX Programmer s Quick Reference

17 Features DSX Programmer s Quick Reference - Features (Page 9 of 19) H Group Ring Handsfree and Handsfree Answerback Headset Compatibility Hold Feature Description Programming Call a group of co-workers simultaneously. Basic Programming : Ring Group : Ring Group Name : Ring Group Incoming Ring Type Setting Up Ring Group DILs : Direct Termination in the Day : Enable Day Overflow : Day Overflow Destination : Direct Termination at Night : Enable Night Overflow : Night Overflow Destination 2121-[01-24]: 03 + Line number (01-64) for keyset line key 2402-[01-60]: 03 + Line number (01-64) for DSS Console line key Adjusting Ring Group Timers : Line No Answer Timer : DIL No Answer Timer : Line No Answer Timer To call: INTERCOM + Ring Group number To Transfer: INTERCOM + Ring Group master number + TRANSFER To answer: Lift handset To answer for another group: INTERCOM + ** + Ring Group number Talk over the phone using the built-in speaker and microphone. Handsfree: Press SPEAKER Handsfree Answerback: Speak toward phone Have the privacy of a handset call without having to hold the handset : Intercom Voice Announcements : Voice Announcements Through Speaker : Handsfree Reply (Handsfree Answerback) : Handsfree Replay (Handsfree Answerback) : Loop Length 2121-[01-24]: 28 for Headset key : Headset Mode : Voice Announcements in Headset Mode To turn headset on or off: Press Headset key or #HS To use: Press line key or INTERCOM. Press SPEAKER to hang up Have a call wait on Hold, then pick it : Class of Service up to continue the conversation : Automatic Hold : Hold Recall Timer : Exclusive Hold Recall Timer : Line No Answer Timer Keyset: Press HOLD once for System Hold, twice for Exclusive Hold SLT: Hookflash + *7 + Hangup for Exclusive Hold Features DSX Programmer s Quick Reference Features 13

18 Features I K L Hotline Interactive Soft Keys Hotline provides partner extensions with one-button calling and Transfer. To call: Press Hotline key To Transfer call: Press Hotline key + TRANSFER Just press a soft key for advanced features without remembering codes. Automatic when option enabled [01-24]: 05 + Partner extension for Hotline key 2402-[01-60]: 05 + Partner extension for DSS Console Hotline key : Off Hook Signaling for Calls from Hotline Partner : Class of Service : Hotline Automatic Transfer : Class of Service : Soft Keys Intercom Call any co-worker : Intercom Voice Announcements : Voice Announcements Through Speaker : Handsfree Reply (Handsfree Answerback) : Handsfree Reply (Handsfree Answerback) : Interdigit Timer INTERCOM + Dial co-worker s extension Key Ring Language Selection DSX Programmer s Quick Reference - Features (Page 10 of 19) Feature Description Programming Unanswered calls automatically ring co-worker s extensions. Operation is automatic. Set up a telephone to show displays and soft keys in English or Spanish [01-64]: Line Ringing : Direct Termination in the Day (CLEAR) : Direct Termination at Night (CLEAR) : Delay Ring Timer : Enable Day Overflow : Day Overflow Destination : Enable Night Overflow : Night Overflow Destination : Line No Answer Time : Transfer Recall Timer : Class of Service : Language Programming : Station Display Language : SMDR Language Last Number Redial Quickly redial the last number dialed [01-64]: Line Access : Class of Service : Enhanced Last Number Redial REDIAL + Select number + SPEAKER to redial 14 Features DSX Programmer s Quick Reference

19 Features DSX Programmer s Quick Reference - Features (Page 11 of 19) M Line Group Routing Line Groups Line Keys Line Queuing / Line Callback Loop Keys Feature Description Programming Meet-Me Conference Message Waiting Dial a single code to place a call over the first available line. INTERCOM Dial outside number Dial codes to access Line Groups for outgoing calls : Dial 9 Group 3201-[01-64]: Line Group 2131-[01-64]: Line Access 2133-[01-64]: Line Group Access : Function Type : Expected Number of Digits 3201-[-1-64]: Line Group 2131-[01-64]: Line Access 2133-[01-64]: Line Group Access : Function Type : Expected Number of Digits INTERCOM + Line Group code (90-98) + Dial outside number Press a line key for one-touch access to an outside line. Press line key to place or answer outside call When all lines are busy: Line Queuing lets you wait in line for a line to become free. Line Callback will automatically call you back when a line is free [01-64]: 03 + Line number (1-64) for keyset 2402-[01-64]: 03 + Line number (1-64) for DSS : Key Access for Outside Lines 2131-[01-64]: Line Access (1, 2, or 3) 2132-[01-64]: Line Ringing (2, 3, or 4) : Delay Ring Timer : Class of Service : Camp-On to Busy Lines : Line Queue Priority Access busy line + Dial 2 + Hang up or wait for line to become free Loop keys simplify answering and placing outside calls [01-24]: 01 for Switched Loop key 2121-[01-24]: 02 + Line Group for Fixed Loop key 3201-[01-64]: Line Group 2131-[01-64]: Line Access (1 or 3) 2132-[01-64]: Line Ringing (2, 3 or 4) : Delay Ring Timer To answer: Press loop key. To place: Press key (Fixed Loop) or Press key + Line Group (Switched Loop) Set up a multiple-party telephone : Meet Me Conference Join Timer conversation. Make or hear Page to announce Conference + Meet Me nn [MTnn] Without voice mail, leave a Message : Voice Mail Type (0) Waiting request for a return call : Class of Service : Special Dial Tone for Single Line Set : High Voltage Message Waiting Lamp for Single Line Set : FSK Message Waiting Lamp for Single Line Set To leave: V-MAIL (or 8) To Answer: INTERCOM + V-MAIL (or 8) Features DSX Programmer s Quick Reference Features 15

20 Features N O Monitor / Silent Monitor Silently monitor a co-worker s phone. Call busy co-worker + 6 Music On Hold Callers can listen to music while they wait on Hold. Names for Extensions and Lines Night Service / Night Ring DSX Programmer s Quick Reference - Features (Page 12 of 19) Feature Description Programming Names help identify lines and extensions : Class of Service : Silent Monitor : Enable Music on Hold : Music on Hold Source : Audio Input 1 Gain Setting : Audio Input 2 Gain Setting : Music on Hold for Transferred Calls : Class of Service : Name Programming : User Programming Access Level : System Name 1702-[1-100]: System Speed Dial Bin Name : Station Name 2151-[01-20]: Personal Speed Dial Bin Name : Ring Group Name : UCD Group Name 2501-[01-16]: Selectable Display messages : Line Name : Voice Mail Port Name Program + Name [Prog + MORE + MORE + Name] Reroute calls after hours : Class of Service : Activate Night Mode 2121-[01-24]: 18+ CLEAR for System night key 2402-[01-60]: 18+ CLEAR for DSS Console System night key 2132-[01-64]: Line Ringing : Delay Ring Timer To activate or deactivate: Press System night key To answer a call over the Paging speakers: INTERCOM + *0 Off-Hook Signaling Helps important callers get through : Off Hook Signaling for Incoming Intercom Calls : Off Hook Signaling for Calls from Hotline Partner : Off Hook Signaling for Incoming Outside Calls 16 Features DSX Programmer s Quick Reference

21 Features DSX Programmer s Quick Reference - Features (Page 13 of 19) P Paging Park PBX / Centrex Compatibility Prime Line Preference Privacy Feature Description Programming Privacy Release Groups Broadcast announcements or quickly locate co-workers. INTERCOM + *1 + Page zone (1-7 or 0 for All Call) Park a call in orbit so a co-worker can pick it up. System: TRANSFER + * + Orbit (60-69) Personal: TRANSFER + ** + Extension number Provides unique features when connected to a PBX or Centrex. Get dial tone for a new outside or Intercom call just by lifting the handset. Lift handset Prevent interruptions at high priority extensions. Quickly join a co-worker s outside call. Basic Programming : Page Group (Zone) : Paging Through Speaker : Class of Service : Make All Call Page through 08: Make Page Into Zones : Page Duration Timer 2121-[01 to 24]: 13 + Zone number for Page key 2402-[01-60]: 13 + Zone number for DSS Console Page key Page Relay Control : Door Relay Assignment External Paging Options : External Page Ring Type 1532-[01-64]: External Page Line Ringing : Delay Ring Timer : External Page Ring Volume : External Page Gain : Extension Ring Over External Page : Door Chime Over External Page : Door Chime Selection : Background Music over External Page : Park Orbit Recall Timer 2121-[01 to 24]: 04 + Orbit for Park Orbit key 2402-[01 to 60]: 04 + Orbit for DSS Console Park Orbit key : PBX Line : PBX Access Code Digits : Prime Line Type : Prime Line Key : Prime Line Line : Prime Line Group : Class of Service : Privacy : Privacy Group 2131-[01-64]: Line Access To join call: Press busy line key To prevent a member from joining your call: Place or answer call on a line key + Press line key until it turns green. Features DSX Programmer s Quick Reference Features 17

22 Features R Private Line Programmable Idle Menu Soft Keys Pulse to Tone Conversion DSX Programmer s Quick Reference - Features (Page 14 of 19) Feature Description Programming Have a line reserved exclusively for your own use [01-64]: Line Access 2132-[01-64]: Line Ringing : Delay Ring Timer Press Private Line key to place or answer call, Customize the Super Display Telephone idle menu soft 2124-[01-12]: Idle Menu Soft Key Assignments keys. #SM + Press soft key + HOLD + INTERCOM + Volume Up or Volume Down to select option + CONF + SPEAKER Use special services (such as telephone banking) over dial pulse lines : Line Type : DTMF Dialing Place call + Wait six seconds + Dial additional DTMF digits S Regional Defaults Removing Lines and Extensions from Service Reverse Voice Over Ringdown Extension Ringing Line Preference Save Number Dialed Selectable Display Messaging Single Line Telephones See Language Selection, Station Message Detail Recording, and Toll Restriction for more. Temporarily remove problem extensions and lines from service : Class of Service : Direct Line Access INTERCOM + #40 + Station or line extension number + 6 to remove or 4 to return + SPEAKER Privately call a co-worker while you re busy on your handset [01 to 24]: 23 + Partner extension number for Reverse Voice Over key While on a handset call, press Reverse Voice Over key to talk to partner, then release to return to your initial call. Call an extension, group, or Voice Mail by just lifting the handset. Lift handset Just lift the handset to answer a ringing call. Lift handset Save the number you just dialed for quick redialing. To save: Press Save key To redial saved number: Press Save key Co-worker s calling your extension receive personalized text messages : Station Ring Down Type : Station Ring Down Destination : Ringing Line Preference 2121-[01 to 24]: 25 for Save key 2402-[01-60]: 25 for DSS Console Save key : Class of Service : Internal Call Forwarding 2501-[01-16]: Selectable Display Messages Program + Call Forward + Message [Prog + Cfwd + MORE + Msg] Connect analog single line telephones and fax machines. See the DSX Telephone Feature Handbook : Class of Service : Single ring for Single Line Set : Loop Disconnect for Single Line Set 18 Features DSX Programmer s Quick Reference

23 Features DSX Programmer s Quick Reference - Features (Page 15 of 19) Speed Dial Feature Description Programming Split (Alternate) Station Instruments Station Message Detail Recording System Identification System Programming Password Protection Store telephone numbers and feature codes for quick access Setting Up Personal Speed Dial : Personal Speed Dial 2131-[10-64]: Line Access 3201-[01-64]: Line Group 2151: Personal Speed Dial Bin Assignment Setting Up System Speed Dial : Class of Service : System Speed Dial Access : User Programming Access Level (4 or 5) : Number of System Speed Dial Bins 1702-System Speed Dial Assignment Setting Up Speed Dial Feature Keys 2121-[01-24]: 15+ bin for Personal Speed Dial key, 14+bin for System Speed Dial key 2402-[01-60]: 15+ bin for DSS Console Personal Speed Dial key, 14+bin for DSS Console System Speed Dial key Additional Speed Dial Options : Dial Pause Timer : PBX/Centrex Flash Timer : Dialtone Detect Timer #SP + Bin + HOLD + Line, Line Group, or INTERCOM + HOLD + Enter number to store + HOLD + Enter name + HOLD + SPEAKER Switch between active calls without Conferencing the calls together [01-24]: 20 for Split key 2402-[01-60]: 20 for DSS Console Split key Outside calls: First call + INTERCOM + Set up second call + Split Feature Key The system offers 22-Button, 34-Button, and Super Display keyset telephones : Station Type : Backlight Brightness While Active : Backlight Brightness While Idle : Backlight Idle Timer : Dial Pad Illumination See the DSX Telephone Feature Handbook. Provides a record of your calls : SMDR Port : Baud Rate : SMDR Headers : Station Message Detail Recording : SMDR Language Store the site name and telephone number in the system data base. Control access to system programming : System Name : Telephone Number : New Password Features DSX Programmer s Quick Reference Features 19

24 Features T T1 Lines Tandem Calls / Unsupervised Conference Tie Lines Time and Date DSX Programmer s Quick Reference - Features (Page 16 of 19) Feature Description Programming In DSX-80/160, provides for connection to advanced digital lines : Line Type : DTMF Dialing : Number of PCM Channels : Clock Control : Transmit Pulse Amplitude : Framer Type : Zero Suppression : Loopback Mode : Caller ID Type : ANI/DNIS Format : ANI/DNIS Delimiter : Number of ANI Digits Join two callers in Conference, leave : Tandem Calls the call and let their conversation : Class of Service continue : Unsupervised Conference Set up fist call + CONF + Set up second call + CONF + Hang up In DSX-80/160, link two systems : Line Type together for inter-system Intercom : DTMF Dialing calling and other features : Tie Line Caller s Operator Extension : Tie Line Caller s Outbound Dial 9 Group 3142-[01-64]: Tie Line Caller s Outbound Line Access 3143-[01-64]: Tie Line Caller s Outbound Line Group Access : Line Class of Service 14xx: Class of Service : Line Toll Level 35xx: Toll Restriction See the DSX Telephone Feature Handbook. Time and Date shows on telephone displays and prints on system reports : System Time : System Date : Automatic Daylight Savings Time Setting : Clock Display Format : Programming Access Level 5 20 Features DSX Programmer s Quick Reference

25 Features DSX Programmer s Quick Reference - Features (Page 17 of 19) U Feature Description Programming Toll Restriction Control the costs of outgoing long distance calls. Basic Setup : Toll Restriction Country Type : Station Toll Level (Day) : Station Toll Level (Night) : Active Dial Pad : Allow N11 Dialing : Allow 0 + XXX Operator Assisted Dialing : Allow XXX International Dialing Equal Access Dialing Restrictions : Allow 101x Equal Access Dialing 352x: XXX Equal Access Dialing 1 + Long Distance Dialing Restrictions 353x: 1 + NPA/NXX Dialing 3-Digit Table 354x: 1 + NPA + NXX Dialing 6-Digit Table Long Distance Dialing Restrictions 355x: NPA/NXX Dialing 3-Digit Table 356x: NPA + NXX Dialing 6-Digit Table Transfer Send your outside to a co-worker. Transfer Recall : Transfer Recall Timer : Call Forward No Answer Timer : Line No Answer Timer : UCD No Answer Timer Music on Hold for Transferred Callers : Enable Music on Hold : Music on Hold for Transferred Calls : Music on Hold Source Hotline Automatic Transfer : Class of Service : Hotline Automatic Transfer User Programmable Features TRANSFER + Call co-worker or press V-MAIL Extension users can set up their telephones to suit their needs. See the DSX Telephone Feature Handbook : User Programming Access Level Features DSX Programmer s Quick Reference Features 21

26 Features V Voice Mail Voice Over DSX Programmer s Quick Reference - Features (Page 18 of 19) Feature Description Programming Ends the frustration and cost of missed calls. To call your mailbox: V-MAIL See the DSX Telephone Feature Handbook for more. Get through to a co-worker busy on a handset call without interrupting their call. Basic Programming IntraMail: Automatically install : Station Mailbox Type (to add more) UltraMail: Automatically installs NVM-Series: 1202: Primary Station Ports 1203: Secondary Station Ports (Digital VANGARD only) : Voice Mail Type Automated Attendant Answering : Direct Termination in the Day 2121-[01 to 24]: for Voice Mail UCD night key 2402-[01-60]: for DSS Console Voice Mail UCD night key : Direct Termination at Night 2121-[01 to 24]: 18 + CLEAR for System night key 2402-[01-60]: 18 + CLEAR for DSS Console System night key : Class of Service : Activate Night Mode Voice Mail Overflow : Enable Day Overflow : Day Overflow Destination : UCD No Answer Timer : Enable Night Overflow : Night Overflow Destination : DIL No Answer Timer : UCD Group Overflow Destination Conversation Record : Class of Service : Conversation Record 2121-[01-24]: 17 + Extension for Conversation Record key 2402-[01-60]: 17 + Extension for DSS Console Conversation Record key Message Center 2121-[01-24]: 24 + Message Center Mailbox number for Message Center key 2402-[01-60]: 24 + Message Center Mailbox number for DSS Console Message Center key : Off Hook Signaling for Incoming Intercom Calls : Off Hook Signaling for Calls From Hotline Partner To place: Call busy co-worker + Hear busy/ring tone + Voice Over [Vovr] To respond: MUTE 22 Features DSX Programmer s Quick Reference

27 Features Volume and Contrast Controls DSX Programmer s Quick Reference - Features (Page 19 of 19) Feature Description Programming Easily adjust the volume of ringing, Paging, and other features : Retain Line Volume Setting W Walking Class of Service Press Volume Up or Volume Down Temporarily use your Toll Restriction and Class of Service options at a coworker s phone : Class of Service : Walking Class of Service (Day) : Walking Class of Service (Night) : Station PIN Code To enable: INTERCOM + ##0 + Your extension + Your PIN + HOLD To enter your PIN: INTERCOM + ##6 + Enter PIN + HOLD + Reenter PIN + Exit To change your PIN: INTERCOM + ##6 + Enter old PIN + HOLD + Enter new PIN + HOLD + Reenter new PIN + Exit Features DSX Programmer s Quick Reference Features 23

28 Features 24 Features DSX Programmer s Quick Reference

29 IntraMail IntraMail IntraMail IntraMail DSX Programmer s Quick Reference - IntraMail (Page 1 of 10) Feature Description Programming Start-up Configuration Start-up Programming IntraMail automatically assigns a mailbox to each extension in the number plan. By default in DSX-40, only the first 8 ( ) Subscriber Mailboxes are active/ enabled. By default in DSX-80/160, only the first 16 ( ) subscriber mailboxes are active/enabled. The IntraMail Automated Attendant does not answer outside calls. Enable mailboxes for installed extensions. Set up the Automated Attendant to answer outside calls during the day. Set up the Automated Attendant to answer outside calls at night. Check each line s Answer Table assignment. Leave these programs at their default settings : Mailbox Type (1 for Subscriber) : Direct Termination in the Day (700) : Direct Termination at Night (700) : IntraMail Answer Table Assignment (initially leave at 1) : Voice Mail Extension Number ( ) : Voice Master Master Number (700) : Voice Mail Port Name (VM PORT #) : Operator s Extension (300) DSX Programmer s Quick Reference IntraMail 25

30 IntraMail Review the Default Automated Attendant Setup DSX Programmer s Quick Reference - IntraMail (Page 2 of 10) Feature Description Programming DIL to Voice Mail Master (700) : Direct Termination (Day) : Direct Termination (Night) Lines Route to Answer Table : Answer Table Automated Attendant Answering (Default) Answer Table 1 Schedule 1 or Default Mailbox 421x-Answer Table 4212: Schedule : Default Mailbox Calls always route to Call Routing Mailbox Schedule 1 active M-F 8:30AM-5:00PM. - Default Mailbox active all other times. Dial Action Table 1 Dialing Options Dial an extension number, or 0 for the operator All Lines Call Routing Mailbox x: Routing Mailboxes (001) Dial Action Table 1 423x: Dial Action Tables To record a new Instruction Menu Message (from Extension 300): Automated Attendant V-MAIL + SA + I Built-In Automated Attendant #AG Use Answer Table 1 Which Chooses Call Routing Mailbox 001. And Dial Action Table 1 With these dialing options A Announcement Mailbox Answer Schedule Override Play a pre-recorded announcement to callers. To record from admin mailbox: SA + A + Mailbox number Enables an alternate greeting and dialing options. From admin mailbox: SA + O + Answer Table + O : Routing Mailbox Type : Repeat Count : Hang Up After : Next Call Routing Mailbox : Subscriber Message Length : Answer Schedule Override : Override Mailbox 26 IntraMail DSX Programmer s Quick Reference

31 IntraMail DSX Programmer s Quick Reference - IntraMail (Page 3 of 10) Feature Description Programming Answer Tables Auto Attendant Do Not Disturb Determines how the Automated Attendant answers calls on each line. Automated Attendant calls go directly to a user s mailbox. Basic Setup : IntraMail Answer Table Assignment : Direct Termination in the Day 2121-[01-24]: for Voice Mail UCD night key 2402-[01-60]: for DSS Console Voice Mail UCD night key : Direct Termination at Night 2121-[01-24]: 18 + CLEAR for System night key 2402-[01-60]: 18 + CLEAR for DSS Console System night key : Default Mailbox : Answer Schedule Override : Override Mailbox : Next Answer Table Type 1 (Day of Week Schedule) 4212-[01-10]: Schedule Type (1) 4212-[01-10]: Routing Mailbox Number 4212-[01-10]: Schedule Start Day 4212-[01-10]: Schedule Start Time 4212-[01-10]: Schedule End Time Type 2 (Range of Days) Schedule 4212-[01-10]: Schedule Type (2) 4212-[01-10]: Routing Mailbox Number 4212-[01-10]: Schedule Start Day 4212-[01-10]: Schedule End Day 4212-[01-10]: Schedule Start Time 4212-[01-10]: Schedule End Time Type 3 (Date) Schedule 4212-[01-10]: Schedule Type (3) 4212-[01-10]: Routing Mailbox Number 4212-[01-10]: Schedule Run Day 4212-[01-10]: Schedule Start Time 4212-[01-10]: Schedule End Time : Auto Attendant Do Not Disturb IntraMail Auto Erase or Save Auto Time Stamp G + Select Greeting + O After a user listens to a new message and exits, IntraMail will either save or erase the message automatically. Automatically hear the time and date a message was left. OP + AT + O : Auto Erase/Save of Messages : Auto Time Stamp DSX Programmer s Quick Reference IntraMail 27

32 IntraMail C Automated Attendant Automatic Routing for Rotary Dial Callers Call Forward to a Mailbox Call Routing Mailbox Call Screening Caller ID and Voice Mail Centrex Transfer DSX Programmer s Quick Reference - IntraMail (Page 4 of 10) Feature Description Programming Automatically answers the telephone system s incoming calls : IntraMail Answer Table : Direct Termination in the Day 2121-[01-24]: for Voice Mail UCD night key 2402-[01-60]: for DSS Console Voice Mail UCD night key : Direct Termination at Night 2121-[01-24]: 18 + CLEAR for System night key 2402-[01-60]: 18 + CLEAR for DSS Console System night key : Subscriber Message Length : Non-Subscriber Message Length After answer, voice prompts tell the caller the options to dial. Automatically route Automated 4231: Dial Action Table Digit Assignments Attendant callers that don t dial. An extension user can forward calls to their mailbox : Call Forward No Answer Timer INTERCOM + *3 + Select Type + V-MAIL + 2 (all calls) or 8 (outside calls only) Specified dialing options and announcements for Automated Attendant callers : Routing Mailbox Type : Dial Action Table : Time Limit for Dialing Commands : Non-Subscriber Message Length To record Instruction Menu Message from admin mailbox: SA + I + Mailbox number A users can screen messages as they are being left in their mailbox : Class of Service : Call Screening To screen the message: Screen [Scrn], then, V-MAIL to intercept the call Do nothing to continue listening Exit to exit Call Screening and record the message privately Provides the caller s number and optional name. The Automated Attendant can transfer a caller from a Centrex line to an outside number using the features of that Centrex line : Caller ID Type : Caller ID Detection Timer : Pass Caller ID to Voice Mail : Caller ID Callback Route Type : Caller ID Callback Line : Caller ID Callback Group : Dial Action Table 4231: Dial Action Table Digit Assignments 1702: System Speed Dial Assignment : PBX/Centrex Flash Timer : Dial Pause Timer : Tandem Calls 28 IntraMail DSX Programmer s Quick Reference

33 IntraMail DSX Programmer s Quick Reference - IntraMail (Page 5 of 10) D E Feature Description Programming Conversation Record Dial Action Table Directory Dialing Directory Dialing Mailbox Extension Hunting to Voice Mail A user can record a conversation as a message in their mailbox : Class of Service : Conversation Record 2121-[01-24]: 17 + Extension for Conversation Record key 2402-[01-60]: 17 + Extension for DSS Console Conversation Record key : Recording Conversation Beep : Subscriber Message Length To start recording: V-MAIL, Record [MORE + Rec], or record key To stop recording: V-MAIL or record key Defines the dialing options for Automated Attendant callers. Automated Attendant caller can reach an extension by dialing the person s name : Dial Action Table 4231: Dial Action Table Digit Assignments : Time Limit for Dialing Commands Basic Setup : Routing Mailbox (3) : Directory List Number : Directory List Number to Use : Subscriber Message Length Extension Name Programming and Routing : Name Format : Station Name : Extension Name Match : Minimum Number of Letters Required : Transfer Options : Screened Transfer Timeout : Time Limit for Dialing Commands Additional Options : Fax Detection : Fax Transfer Extension : Next Call Routing Mailbox To record a Directory Dialing message from admin mailbox: SA + I + Directory Dialing Mailbox The mailbox type required for Directory : Routing Mailbox Type (3) Dialing. See Directory Dialing. Automatically sends unanswered calls to an extension s mailbox : Hunt Type : Hunt Destination (700) : Transfer Recall Timer : DIL No Answer Timer : Call Forward No Answer Timer : Screened Transfer Timeout IntraMail DSX Programmer s Quick Reference IntraMail 29

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