Adult System of Care Thursday, July 19, 2012

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2 Adult System of Care Thursday, July 19, 2012

3 Overview VTA: A transit agency/congestion management agency Senior Services and Programs VTA provides transit services that are: Accessible Affordable VTA provides transit services with amenities VTA customer service staff available Fare

4 Clipper/RTC Card Overview Transit bus lines to hospitals and mental health services ADA Compliance Accommodations Safety

5 VTA is a Transit Agency Bus Service Light Rail Service Paratransit Services through contract with Outreach Congestion Management Agency Congestion management Lead highway improvement projects County-wide transportation planning Providing multi-modal transportation planning: transit, highways and roadways, bikeways and pedestrian facilities (i.e., bridges).

6 VTA Senior Services and Programs Daycation (group travel training with destination goal) Night Stop stop at a location closer to your destination than regular stop after evening peak hours until morning rush hour. OUTREACH, Inc. Senior Transportation Services STAR Program (taxi, bus passes, car pools/gas cards, volunteer rides, etc.) Free or low-cost to senior. Funding from donations, grants, the OUTREACH/Goodwill Car Donation program, etc.

7 VTA Transit Services: Accessible VTA services are accessible to: Persons with disabilities Elderly VTA partners with OUTREACH, Inc., a nonprofit social service and transportation organization to administer the Paratransit Program under the Americans with Disability Act (ADA)

8 VTA/OUTREACH Paratransit If an individual's disability prevents the independent access to, and use of, VTA s bus and light rail services, then VTA offers paratransit services to eligibility persons as specified by the Americans with Disability Act (Appendix 49 CFR37.123) Personal Care Attendants (free) OUTREACH ID card allows the ADA eligibility rider and their PCA to ride bus and light rail for free

9 VTA/OUTREACH Paratransit Paratransit service is comparable to fixed route days and hours and is available 365 days a year for taking trips or making reservations through the Call Center Bilingual call agents & translation services VTA sets fares consistent with the ADA OUTREACH raises nonprofit funds to help pay fares VTA offers Premium Services Same-Day Trips; Will-Call Trips; Out-of-Service Area Trips; and Second Vehicles

10 VTA/OUTREACH Paratransit Eligibility Step 1 -Submit application form and authorization to contact physician or licensed profession most knowledgeable about disability. Eligibility Step 2 - Participate in a phone interview to review your application and to answer questions about your functional abilities that may keep you from independently using bus or light rail services. ADA allows 21 days for review of completed application ADA requires prompt appeal process if denied

11 Other OUTREACH Services OUTREACH is a CTSA which coordinates health and human service transportation for seniors, lowincome persons and families, Veterans, persons with disabilities, CalWorks participants, etc. OUTREACH has a Mobility Management Center that allows riders to select among options to meet their travel needs: taxi trips, volunteer trips, bus passes, car pools with gas cards, mileage reimbursement, bikes, car repairs, healthy walking programs, bus buddy programs, etc.

12 Sample OUTREACH Partners San Jose Family Health Plan Stanford Gerontology Gardner Adult Day Care Council on Aging County of Santa Clara Nutrition Program EHC (homeless transportation) County of Santa Clara CalWORKS

13 7/19/2012

14 VTA Transit Services: Bus Lines to Hospitals/Clinics Line 23 Line 27 Line 35 Line 48 Line 51 Line 61 Line 64 Line 70 Line 88 Line 89 Rapid 522

15 VTA Transit Services: Bus Lines to Mental Health Services Family & Children Services 22, 63 Gardner Family Care Corp. 66, 68, 82 Grace Community Center 72, 73 HOPE Rehabilitation Services 63, 65 InnVision 22 Mekong Community Center 12, 22, 26, 70 Momentum for Mental Health 64, 71 Mental Health Advocacy Project 65, 66, 72, 73, 82, 181, 304, LTR M.V. W. & LTR A.R. S.T.

16 VTA Transit Services: Bus Lines to Mental Health Services Oasis Care, Inc. 23, 70, 522 UJIMA Adult and Family Services LTR M.V. Win., LTR A.R. S.T. Central wellness and Benefits Center 25, 61, 62 Mental Health Specialty Assessment Clinic 25, 61, 62 Downtown Mental Health 22, 23 Narvaez Mental Health 26, 73 Asian Americans for Community Involvement 25 Catholic Charities LTR M.V. Win., LTR A.R. S.T. Community Solutions 68 Emergency Housing Consortium 26

17 VTA Transit Services: Amenities Level boarding Wi-Fi on light rail trains/express Mobile apps/google trip planner for schedules Credit cards accepted at TVM Clipper

18 VTA Transit Services: Staff Available VTA Staff to help you: Plan a trip Train trainers/service providers (group trainings) Collaborate with Outreach to help additional training Hours Available: Weekdays: 6 a.m. to 7 p.m. Saturdays: 7:30 a.m. to 4 p.m.

19 Senior/Disabled Fares Adult Fares Single Ride $1.00 $2.00 Day Pass $2.50 $ Hour Light Rail Pass $2.00 $4.00 Community Bus Single Ride $0.50 $1.25 Monthly Pass $25.00 $70.00 Annual Pass Subscription $ $ If you do not have an RTC Card you can still get discounted fare. Just present one of the following: Medicare Card or a DMV Disabled Parking Placard Receipt 7/19/

20 RTC/Clipper ID Card To register with Clipper call or go to The reader will show your fare charge, remaining cash balance or your pass's expiration date. Using Clipper on VTA buses Tag your card by holding it flat to the Clipper logo on the reader, Wait for the beep and the green light. Using Clipper on VTA's light rail Before boarding the light rail vehicle, tag your card on the Clipper reader located on the station platforms until you hear it beep and see the green light.

21 ADA Compliance Service Animals allowed on board Directional Guidance Surface Tiles

22 Wheelchair and Mobility Device Accommodations Mobility Device Securement Area Lift and Ramp Assistance

23 Safety and Security on VTA Emergency Blue Phone Camera Surveillance

24 We re Here to Help! Customers may call to request other forms of information made accessible by large print, Braille, and audio tape. Customer Service hearing impaired VTA Paratransit Service

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