Less information more action. Business Process Management Modeller og pervasive communication. Morten Marquard Copenhagen December 5th, 2006

Transcription

1 Less information more action Business Process Management Modeller og pervasive communication Morten Marquard Copenhagen December 5th, 2006

2 Profil: Exformatics less information, more action Bygge bro mellem forretning og teknologi: dataloger med bred konsulent- og forretningsbaggrund Bred og dyb erfaring med videnstyring fra Accenture, McKinsey, Netscape, Commerce One Mål: Skabe højere produktivitet i videnindustrier gennem bedre udnyttelse af IT i kerneprocesser Exformatics ESDH forretningsmotor til Microsoft Office og Outlook Exformatics.NET- leveret via portal på 2-6 uger

3 Business Process Management supporting the Deming cycle Act Check Do Plan 1. Plan Codify current process 2. Do Automate their execution 3. Check Monitor current performance 4. Act Make on-the-fly changes to improve current processes

4 The buzzword puzzle

5 Remove initial barriers for knowlege management Learn new tools Use MS standard Difficult data entry One behavior only Automation Office, Portal, foldes Common value of shared insight Investment >> Reward Reward from 1. day

6 Organise data around business objects Contact Data Meeting Activity Note Coorperation Coordination Progress-Flow Task Document...in order to place data objects into business processes

7 Activities phases, checklists and visibility Most business processes can be split into one or more sequences of phases Progress also handled manually Easy way to handle exceptions Each phase consist of a set of tasks or actions to be performed a checklist Tasks available in Outlook Actions automates execution of a step in the business process by leveraging web services and business process data Make status of all activities and tasks available to relevant people Statistics and business analytics to analyze and learn about bottlenecks

8 Simple business process new employee introduction Inden start Første dag Efter start Tasks Phases Enhance business objects during the process Initials PC account Local # Picture CV Tax cards

9 Activity overview

10 Activity management Create tasks on-the-fly also by business rules, i.e. approvals

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12 Configuring a business process

13 Where does the process start? And End? Collaboration and processes Collaborating community Collaborations are not linear Information flows freely between people in various formats and applications Must be able to capture any data object and associate it with business process

14 Exformatics Technical architecture SharePoint Portal Server Exformatics portal Exformatics business web services Word Excel Outlook Architectural principles Extensive usage of.net servers Thin layer of logic in business web services Tight integration with Microsoft Office and Outlook Web 2.0/AJAX based user interfaces SharePoint Exchange SQL Server BizTalk Document Versioncontrol Approval s Tasks Notes Contacts Data Configuration Process execution State

15 Lesson learned Act Plan Check Do Plan Business users can describe complex business processes Do Any data objects can be associated with a business object and process Business-user has access to solution from Office and Outlook Check Statistics and business intelligence enables deeper insight Visibility ensures people can monitor own performance Act Optimize processes, make needs visible to business users acceptance of change

16 Lessons learned continued Tight integration with Outlook critical for end-user acceptance BPEL, BPMN Doesn t seem ready for business process modeling too low level Focus on data or process or both Datamodel½ing still important End-user control very valuable End-users control flow and make on-the-fly changes SOA Any data objects can be associated with a business object and process Active Directory and Exchange Leverage Active Directory as user repository AD not suited for roles hard to manage and maintain

17 Next steps Plan Describe process in MS-Visio, formal language if available Do Workflow engine better leverage of BizTalk and Microsoft workflow foundation Check Better analytics tools and data mining in order to provide better insight Act What if analysis, process monitor improvements

18 Less information more action Morten Marquard