G4 Responsible Casino Code of Practice Version G02/

Size: px
Start display at page:

Download "G4 Responsible Casino Code of Practice Version G02/20130214"

Transcription

1 G4 Responsible Casino Code of Practice Version G02/

2 Index Introduction 1. Casino Code of Practice page 3 2. Casino Company s Mission Statement page 3 3. Corporate Standards page Licensing page Technical operation page Audit and inspection page Credit Gambling page Money laundering page Privacy page 4 4. Operational Code of Practice page Age verification page Social responsibility / Player protection information page Advertising and promotional material page Training and support page Gambling for fun or free page Player account page Use of Alcohol in Casino page 7 5. Player Protection Tools page Reality Checks page Player led session limits page Self-Exclusion page Cool-Off Periods page Player led loss limits page Identifying problem behaviour and activity page 9 2

3 Introduction G4, the Global Gambling Guidance Group, aims to minimise the impact of problem gambling by promoting a worldwide accreditation programme. In many parts of the world the gambling industry is being urged to develop responsible gambling programmes to minimize the impact of problem gambling on communities. This pressure has come from governments, from industry regulators and from the communities themselves. G4 is the brainchild of a group of international experts in the field. Between them they have many years experience of working with the gambling industry worldwide to encourage responsible gambling and to minimize the harm caused by problem gambling. Their experience covers drafting responsible gambling programmes, devising and delivering training programmes for staff in gambling venues, as well as running help lines, online and face-to-face counselling services for problem gamblers themselves. These experts have designed an accreditation programme that will set the international benchmark for responsible gambling. This accreditation programme will provide a model for the gambling industry and an opportunity for companies to demonstrate how seriously they take the concerns of local communities. G4 has the expertise to implement this Code of Practice within your Casino Environment to be part of the integral daily operations of your casino, working in parallel with your jurisdictional gaming laws and regulations. By certifying responsible gaming G4 offers the opportunity for responsible Casinos to raise their profile. 1. Responsible Casino Code of Practice The following Code of Practice recognises that casino gambling is a specific and distinctly different form of gambling from other gambling industries. The Code is to be used as a guide only and must be matched to the local legislation applying to the relevant jurisdiction. 2. Casino Company s Mission Statement The casino company is committed to endorsing responsible gaming as well as promoting the awareness of problem gambling and improving prevention, intervention and treatment. The casino company s Responsible Gaming Policy sets out its commitment to minimising the negative effects of problem gambling and to promoting responsible gaming practices. An example Mission Statement could be as follows: We believe it is our responsibility to you, our customers, to ensure that you enjoy your gambling experience on our site, while remaining fully aware of the social and financial harms associated with problem gambling. 3

4 3. Corporate Standards 3.1 Licensing The casino operator must have a license similar to that which applies to other members of the gaming industry. The objective of the licensing scheme is to protect the public interest through ensuring high standards of honesty and operational ability of the casino games service provider and probity checking of any other party that is in a position to directly or indirectly benefit financially from the conduct of the operator of casino games. It must be possible for the players, and others, to actively view the regulations governing the operator s business at the premises either on request or by providing information and/or links to the Regulator s website. 3.2 Technical operation The operator must have a control system that is approved by the government regulator or other appropriate authority, like G Audit and inspection The operator must allow the regulator or G4 auditors, to test, evaluate and audit systems and procedures at the service provider's premises by inspecting records, examination and verification of equipment and testing software in use. This audit/inspection must be actioned by the Casino, as a minimum, on a yearly basis. 3.4 Credit gambling In principal the operator does not provide gambling on credit services. Should an operator provision the use of credit, the operator will set out and adhere to strict guidelines which control when applying credit is acceptable. 3.5 Money laundering The operator should take all measures possible to identify all transactions especially those that bear the characteristics of money laundering and terrorist financing activity. 3.6 Privacy The operator must control and guard the privacy of the player. This must be done both in a technical way so that the player information database is stored securely, and so that all the laws in the jurisdiction are adhered to. A data retention policy may be implemented by the operator to govern the length of time data is held, however any stored data must be provided when instructed to do so by a player upon verification of the player identity. 4

5 4. Operational Casino Code of Practice 4.1 Age verification The casino operator must take steps to verify the age and identification of every new player. The casino operator should either employ the use of a reliable electronic checking system or request visual proof of age and ID such as driving licence or passport. All premises must clearly display an over 18 s only or other legislated age requirement sign on site. The operator must also clearly display that underage gambling is strictly prohibited in any capacity. The information on the above can be placed in the operator s responsible Mission Statement as well. When the age verification systems in place are not deemed totally effective, the casino operator should not accept payments from cards that are available to those under the legal gambling age. 4.2 Social responsibility / Player protection information The operator s Responsible Gaming Information (brochure) should contain the logo and link to the operator s social responsibility partner. The Responsible Gaming Information (brochure) must be placed in strategic places at the premises, to provide information on problem gambling, self-test, self-exclusion limited visits and counselling possibilities. The social responsibility information should contain at a minimum: Advice on responsible gaming and a link to the social responsibility partner and other sources of help on problem gambling, including helpline number(s) and/or addresses. A warning that gambling could be harmful if not controlled and kept in moderation. A link or information on an accepted and simple self-assessment process to determine risk potential. A list of player protection measures that are available to the player should they wish to use them. Details or a link to a page with details, of the Company s social responsibility policy. 5

6 Messages of a Company s support of social responsibility should not be misleading. (ie. a Company should not claim to be a member of or have support for a social impact or support organisation if this is not true.) 4.3 Advertising and promotional material Advertising and promotions must be compliant with the relevant regulatory and advisory codes of practice. When not applicable the ECA code will be used in place. Advertising should not target those under the legal gambling age. This includes not only content but placement of advertising as well. Advertising should give a balanced message with regards to winning and losing. Players should not be encouraged to chase their losses or re-invest their winnings. At no time should it be suggested that gambling is a means of solving financial difficulties. Implies that gambling promotes or is required for social acceptance Exceeds the limits of decency The Casino shall not engage in any activity that involves sending unsolicited electronic mail, whether it is through its own operation or by the intervention of third parties. 4.4 Training and support The operator should ensure that their employees/staff team members are trained on the issues of social responsibility and problem gambling. This is especially important for the occasions when a problem gambler, or a third party, contacts the casino operator, or when the operator suspects one of their players may have a gambling problem. This training should be refreshed on a yearly basis and records of staff training conducted must be kept by the operator. G4 is able train Casino Managers and employees in all aspects of responsible gaming and provide periodic refresher training. 4.5 Gambling for fun or free Where gambling for fun or free (promotional gambling) is offered, the following conditions must be met: The free stakes must mirror the real stakes in pay-out percentages and method of gambling; The free stakes must offer the same age restriction, social responsibility and player protection information 6

7 4.6 Player account The player should preferably only be allowed to use one debit card and / or credit card or other form of payment. In either cases the maximum limit of debit card / or credit card or other form of payment that are allowed to be used by a player is three (3). The operator can allow customers to create multiple accounts, however they will implement restrictions on payment methods and strict Fraud, AML ( Anti Money Laundering), integrity and responsible gaming policies to mitigate potential risk. The ability to set up multiple accounts using multiple credit cards not only increases the possibility for fraud, but also increases the risks of problem gambling and uncontrollable debt. 4.7 Use of Alcohol in Casino Where the serving of alcohol is permitted within a casino, a responsible approach should be taken. A casino must show commitment to safe and responsible consumption of alcoholic beverages and have policies in place to protect the safety of customers and the community whilst still allowing adults to drink responsibly. Casinos should not knowingly serve alcohol to visibly intoxicated customers Casinos should not permit visibly intoxicated customers to participate in gaming Casino employees should be trained, with periodic refresher training in the casinos policies. G4 can provide this. Like other establishments that serve alcohol, casinos are businesses that provide, safely and responsibly, goods and services that customers want. 5. Player Protection Tools 5.1 Reality Checks It is vital that, where the gambling machine allows virtually continuous, interactive and rapid gambling without a reasonable break, there should be mechanisms implemented that help the player to monitor their losses so they can make conscious decisions as to whether to stop or continue. The following are recommended: A clearly visible clock or digital time display, which shows the time correct to within 10 minutes, should be visible on the gambling machine screen at all times. The currency unit of the amount bet should be clearly displayed on the gambling machine screen as well as the current betting account balance. 7

8 5.2 Player led session limits The following are recommended: In addition to Reality Check tools which allow visibility to the length of gambling time, the player should have the option of setting a session duration limit. These assist the player in controlling their gambling and protecting against the possibility of virtuously continuous, rapid gambling without a break. This limit will determine how long the player will be able to gamble until a break is enforced. This should apply to any form of gambling that involves rapid continuous gaming. G4 can advise on games that would require session limits. The minimum time limit available should be no more than 10 minutes. The player should be able to set the session time limit as a default for all sessions. If a session duration limit is not set by the player then a default of four hours should be the maximum default time for all players. When the session duration has expired and on completion of the last stake a message should appear to inform the player that their time limit set has elapsed. If they wish to continue they will have to re-start the gambling machine or acknowledge the message by clicking a confirmation box that they wish to continue playing. The fact that they have to make a conscious decision to continue will help the player to keep track of their gambling losses and time. 5.3 Self Exclusion Self-exclusion is a player protection measure that allows a customer to impose a block for a given period. This allows the customer to block themselves from re-entering the premises where they may be experiencing difficulties controlling their gambling. During the exclusion period the customer is unable to enter the casino and will distance themselves from gambling where they can seek support and help where needed. Operators should adhere to the following codes for self-exclusion: The player should be able to exclude themselves from any gambling. The period of self-exclusion must be for at least 6 months. Information regarding the self-exclusion policy and process must be clearly explained in the responsible gambling/player protection brochure. The operator should implement a policy for the handling of third party exclusion requests. 5.4 Cool-Off Periods Whilst self-exclusion allows a customer to implement a block for a minimum period of six months the operator should consider additional tools such as offering cool-off periods. These 8

9 are different to self-exclusion and allow a customer to set a block for a lesser period where they require only a short time away from gambling. The operator may provide cooling off periods such as 24 hours up to 7 days, however they should implement restrictions to stop players continually using this option as an alternative to exclusion. The operator will determine the most suitable option as this depends on periods available, however when there are two (2) cooling off periods within half a year a minimum six month exclusion should be enforced. 5.5 Player led loss limits The following are recommended: Operators should provision limitation functionality for customers, such as the amount that can be deposited, or the amount that can be lost, over a given time period. This allows customers to manage their gambling activity to ensure they only gamble at a level which suites them. This is important in empowering the player and making them responsible for their own gambling decisions. Whilst the player should be able to set their own limits on player losses and even vary those limits on an individual basis, premises should also provide the ability for the player to determine their own loss limits as well. They should provide options for setting limits on player losses per day, per week and/or per month and / or any other reasonable period of time that the casino operator and G4 have agreed on. When a player reaches their previously set limit the operator will be responsible for ensuring that no other stakes are accepted from them. The player can only increase their previously set limit once a cooling off period of at least 24 hours has elapsed. The increase in loss limit must not take place for 24 hours. However, they should be able to decrease their limit with immediate effect. 5.6 Identifying problem gambling behaviour and activity When the operator identifies signs of problem gambling behaviour they will take relevant steps to investigate and satisfy any concerns. Possible indications might include, but are not limited to, comments via conversations with employees/staff team members, placed stakes/plays of x times during a period of x months, repeatedly increase their gambling limits. 9

G4 Responsible e-gambling Code of Practice Version G02/20130214

G4 Responsible e-gambling Code of Practice Version G02/20130214 G4 Responsible e-gambling Code of Practice Version G02/20130214 1 Index Introduction 1. Responsible e-gambling Code of Practice page 3 2. e-gambling Company s Mission Statement page 3 3. Corporate Standards

More information

Social Responsibility Code

Social Responsibility Code RGA Remote Gambling Association Social Responsibility Code RGA 1. The RGA is committed to the encouragement of: high standards of probity and integrity within the betting and gaming industry, both for

More information

THE FRAMEWORK, PRINCIPLES AND STANDARDS TO WHICH EGBA MEMBER OPERATIONS ANNUALLY SUBSCRIBE, COMMIT AND ADHERE TO. FEBRUARY 2011

THE FRAMEWORK, PRINCIPLES AND STANDARDS TO WHICH EGBA MEMBER OPERATIONS ANNUALLY SUBSCRIBE, COMMIT AND ADHERE TO. FEBRUARY 2011 EGBA STANDARDS THE FRAMEWORK, PRINCIPLES AND STANDARDS TO WHICH EGBA MEMBER OPERATIONS ANNUALLY SUBSCRIBE, COMMIT AND ADHERE TO. FEBRUARY 2011 EGBA 2011 1 FOREWORD ABOUT THE EGBA STANDARDS The European

More information

EUROPEAN RESPONSIBLE GAMING STANDARDS

EUROPEAN RESPONSIBLE GAMING STANDARDS EUROPEAN RESPONSIBLE GAMING STANDARDS 1. INTRODUCTION European lotteries are committed to address illegal gaming and related criminal activities while at the same time minimising any potential harm on

More information

ACT GAMBLING AND RACING COMMISSION

ACT GAMBLING AND RACING COMMISSION ACT GAMBLING AND RACING COMMISSION Review of the Gambling and Racing Control (Code of Practice) Regulation 2002 Paper October 2012 Contents 1. Introduction... 3 2. Scope of the Review... 4 3. Requirements

More information

Northern Territory Code of Practice for Responsible Online Gambling

Northern Territory Code of Practice for Responsible Online Gambling Northern Territory Code of Practice for Responsible Online Gambling Table of contents Statement... 4 Objective... 4 What is responsible gambling?... 4 What is problem gambling?... 4 Cultural and geographic

More information

1.3 If you are responding on behalf of an organisation, please indicate which type of organisation:

1.3 If you are responding on behalf of an organisation, please indicate which type of organisation: Proposed amendments to the social responsibility provisions in the licence conditions and codes of practice for all operators (the LCCP) Consultation responses template: summer 2014 LCCP 14/20 1.1 This

More information

Gaming Machine Type I Gaming Machine Type II

Gaming Machine Type I Gaming Machine Type II Licence Conditions and Codes of Practice applicable to: Gaming Machine Type I Gaming Machine Type II February 2010 Your licence is subject to certain conditions and codes of practice, these are detailed

More information

Chairman Frank, Members of the Committee, the Isle of Man Government welcomes the opportunity to submit written testimony to your Committee.

Chairman Frank, Members of the Committee, the Isle of Man Government welcomes the opportunity to submit written testimony to your Committee. House Financial Services Committee Hearing Can Internet Gambling be Effectively Regulated to Protect Consumers and the Payments Systems June 8, 2007 Statement for the Hearing Record Submitted by Mary Williams,

More information

COUNTESS MOUNTBATTEN HOSPICE PROMOTIONS LIMITED

COUNTESS MOUNTBATTEN HOSPICE PROMOTIONS LIMITED COUNTESS MOUNTBATTEN HOSPICE PROMOTIONS LIMITED Policy Document September 2011 Introduction Countess Mountbatten Hospice Promotions Limited operates a Society Lottery for the general public in West End,

More information

Approximately 76 per cent of the bets taken by Sportsbet are on racing, with the remaining 24 per cent being on sporting or other events.

Approximately 76 per cent of the bets taken by Sportsbet are on racing, with the remaining 24 per cent being on sporting or other events. Introduction Sportsbet Pty Ltd (hereafter, Sportsbet, we and our ) welcomes the opportunity to make a submission to the Victorian Competition and Efficiency Commission (VCEC) as part of the Commission

More information

Gambling codes of practice. Consolidated for all forms of gambling

Gambling codes of practice. Consolidated for all forms of gambling Gambling codes of practice Consolidated for all forms of gambling May 2015 Gambling codes of practice Contents Introduction 3 Section A Code provisions applicable to Commission licensed operators 5 1 Code

More information

Northern Territory Code of Practice for Responsible Gambling

Northern Territory Code of Practice for Responsible Gambling Northern Territory Code of Practice for Responsible Gambling Table of contents Statement... 1 Objective... 1 What is responsible gambling?... 1 What is problem gambling?... 1 Expected outcomes... 1 The

More information

Social Responsibility Policies and Procedures for Racecourse Bookmakers and Staff

Social Responsibility Policies and Procedures for Racecourse Bookmakers and Staff Social Responsibility Policies and Procedures for Racecourse Bookmakers and Staff Our aims Most racegoers enjoy having a bet at the races. A few, however, allow their gambling to become out of control.

More information

Northern Territory. Code of Practice For Responsible Gambling

Northern Territory. Code of Practice For Responsible Gambling Northern Territory Code of Practice For Responsible Gambling 2 Statement This Code of Practice reflects a partnership between Northern Territory gambling providers, Government, regulators and counseling

More information

Code of Practice. Queensland responsible gambling Code of Practice. Section I V4.1 2015

Code of Practice. Queensland responsible gambling Code of Practice. Section I V4.1 2015 Department of Justice and Attorney-General Queensland responsible gambling Code of Practice Section I V4.1 2015 Code of Practice Produced by the Department of Justice and Attorney-General www.business.qld.gov.au/liquor-gaming

More information

HOTEL CASINO. Responsible GamBLing making an informed decision

HOTEL CASINO. Responsible GamBLing making an informed decision HOTEL CASINO Responsible GamBLing making an informed decision responsible gambling Responsible gambling occurs in a regulated environment where the potential for harm associated with gambling is minimised

More information

Norths Group - Responsible Conduct of Gaming Policy

Norths Group - Responsible Conduct of Gaming Policy Norths Group - Responsible Conduct of Gaming Policy Intention norths, The Greens North Sydney and seagulls acknowledges that most people participate in gambling activities for the purposes of entertainment

More information

LOTTERY TERMS AND CONDITIONS

LOTTERY TERMS AND CONDITIONS LOTTERY TERMS AND CONDITIONS THE FOLLOWING ARE THE TERMS AND CONDITIONS OF SCOTLAND CHARITY AIR AMBULANCE LOTTERY. BY COMPLETING THE PLAYER APPLICATION FORM AND/OR RENEWAL FORM, YOU AGREE THAT YOU HAVE

More information

RESPONSIBLE GAMBLING CODE OF CONDUCT FOR [ NAME OF GAMING VENUE]

RESPONSIBLE GAMBLING CODE OF CONDUCT FOR [ NAME OF GAMING VENUE] RESPONSIBLE GAMBLING CODE OF CONDUCT FOR [ NAME OF GAMING VENUE] OCTOBER 2011 Version 1 Victorian Gaming Venue Responsible Gambling Code of Conduct 1 Table of Contents 1. INTERPRETATIONS... 3 2. RESPONSIBLE

More information

Code of Practice. September 2012 Version 4. Queensland Responsible Gambling. Office of Liquor and Gaming Regulation www.olgr.qld.gov.

Code of Practice. September 2012 Version 4. Queensland Responsible Gambling. Office of Liquor and Gaming Regulation www.olgr.qld.gov. Queensland Responsible Gambling Introduction... 2 Rationale...2 What is responsible gambling?...2 What is problem gambling?...2 Guiding principle...2 Outcomes...2 Accountability and review...3 Cultural

More information

ACT GAMBLING AND RACING COMMISSION

ACT GAMBLING AND RACING COMMISSION ACT GAMBLING AND RACING COMMISSION Discussion Paper Promotions & Inducements under the Gambling and Racing Control (Code of Practice) Regulation 2002 November 2015 Contents 1. Purpose... 3 2. Introduction...

More information

RESPONSIBLE SERVICE OF GAMING POSITION STATEMENT

RESPONSIBLE SERVICE OF GAMING POSITION STATEMENT RESPONSIBLE SERVICE OF GAMING POSITION STATEMENT OCTOBER 2013 Gambling and Racing Control (Code of Practice) Regulation 2002 CANBERRA SOUTHERN CROSS CLUB POSITION STATEMENT Code Requirement Licensee Requirement

More information

Venue Name. Responsible Gambling Code of Conduct

Venue Name. Responsible Gambling Code of Conduct Venue Name Responsible Gambling Code of Conduct March 2009 Version 1.1 Victorian Gaming Industry Responsible Gambling Code of Conduct v 1.1 page 1 of 13 EGM/Keno Gaming Venue Responsible Gambling Code

More information

Responsible Gambling Manual

Responsible Gambling Manual Responsible Gambling Manual Think of the people who need your support. Gamble responsibly. Mission statement Luxbet believes that industry, government and the community have a shared responsibility to

More information

Tabcorp Wagering (VIC) Pty Ltd

Tabcorp Wagering (VIC) Pty Ltd Tabcorp Wagering (VIC) Pty Ltd Responsible Gambling Code of Conduct Approved 3 April 2014 1 CONTENTS Responsible Gambling Mission Statement... 3 1. About Tabcorp... 4 2. Tabcorp Wagering Responsible Gambling

More information

THE RESPONSIBLE GAMBLING CODE 2015. www.abb.uk.com

THE RESPONSIBLE GAMBLING CODE 2015. www.abb.uk.com THE RESPONSIBLE GAMBLING CODE 2015 www.abb.uk.com INTRODUCTION The Association of British Bookmakers (ABB) published its Code of Conduct for Responsible Gambling in September 2013. The ABB represents over

More information

State Lotteries Responsible Gambling Code of Practice Prescription Notice 2013

State Lotteries Responsible Gambling Code of Practice Prescription Notice 2013 SOUTH AUSTRALIA State Lotteries Responsible Gambling Code of Practice T A B L E O F C O N T E N T S 1 Citation, purpose, commencement, etc... 1 2 Venue responsible gambling documents... 1 3 Legislation

More information

EGBA Standards benchmark study Overview

EGBA Standards benchmark study Overview EGBA Standards benchmark study Overview I. EGBA AND RESPONSIBLE GAMING 2 II. OBJECTIVE OF BENCHMARK STUDY 2 III. METHODOLOGY 3 IV. GENERAL FINDINGS 4 1. PRACTICES MATCHING OR EXCEEDING MONOPOLY PRACTICES

More information

Detection methods in the online gambling world, and how RG tools can be promoted. Unibet Group 2015

Detection methods in the online gambling world, and how RG tools can be promoted. Unibet Group 2015 Detection methods in the online gambling world, and how RG tools can be promoted Unibet Group 2015 What is Responsible Gaming? Internally part of Player Safety Team which incorporates fraud prevention,

More information

Venue Name. Responsible Gambling Code of Conduct

Venue Name. Responsible Gambling Code of Conduct Venue Name Responsible Gambling Code of Conduct Gaming Venue Responsible Gambling Code of Conduct 1. Definitions The terms used in this Gaming Venue Responsible Gambling Code of Conduct are consistent

More information

Venue Name. Responsible Gambling Code of Conduct

Venue Name. Responsible Gambling Code of Conduct Venue Name Responsible Gambling Code of Conduct March 2009 Version 1.1 Victorian Gaming Industry Responsible Gambling Code of Conduct v 1.1 page 1 of 13 EGM/Keno Gaming Venue Responsible Gambling Code

More information

TABCORP Wagering Responsible Gambling Code of Conduct

TABCORP Wagering Responsible Gambling Code of Conduct TABCORP Wagering Responsible Gambling Code of Conduct Approved by the VCGLR 26 March 2012 1 CONTENTS Responsible Gambling Message... 3 1. About Tabcorp... 4 2. Tabcorp Wagering Responsible Gambling Code

More information

Problem Gambling A Regulator s Challenge? Success or Failure?

Problem Gambling A Regulator s Challenge? Success or Failure? Problem Gambling A Regulator s Challenge? Success or Failure? Outline 1. Current Situation:- Pathological and Problem Gambling in Singapore 2. Overview of Social Safeguard Measures 3. The Singapore Experience

More information

Social Responsibility in Gambling

Social Responsibility in Gambling Social Responsibility in Gambling Introduction The Air Ambulance Service (TAAS) operates a lottery to help raise funds to support its Hems Operations. The charity is committed to ensuring that each lottery

More information

Review of remote casino, betting and bingo regulatory return and gambling software regulatory return. Consultation document

Review of remote casino, betting and bingo regulatory return and gambling software regulatory return. Consultation document Review of remote casino, betting and bingo regulatory return and gambling software regulatory return Consultation document October 2013 Contents 1 Introduction 3 2 Background and context 5 3 Reasons for

More information

The Coalition s Policy to Help Problem Gamblers

The Coalition s Policy to Help Problem Gamblers 1 Our Plan Real Solutions for all Australians The direction, values and policy priorities of the next Coalition Government. The Coalition s Policy to Help Problem Gamblers August 2013 Our Plan s Real Solution

More information

B.C. s Responsible Gambling Strategy and Three Year Plan (2011/12 2013/14)

B.C. s Responsible Gambling Strategy and Three Year Plan (2011/12 2013/14) Gaming Policy and Enforcement Branch B.C. s Responsible Gambling Strategy and Three Year Plan (2011/12 2013/14) The majority of people play games of chance for fun and entertainment. A small percentage

More information

COMMISSION RECOMMENDATION. of XXX

COMMISSION RECOMMENDATION. of XXX EUROPEAN COMMISSION Brussels, XXX C(2014) 4630/3 COMMISSION RECOMMENDATION of XXX on principles for the protection of consumers and players of online gambling services and for the prevention of minors

More information

The Diamond Creek Tavern. Responsible Gambling Code of Conduct. Version 1.1

The Diamond Creek Tavern. Responsible Gambling Code of Conduct. Version 1.1 The Diamond Creek Tavern Responsible Gambling Code of Conduct 2012 Version 1.1 The Diamond Creek Tavern Responsible Gambling Code of Conduct 1. Responsible Gambling Message This venue will provide the

More information

Submission by. Tatts Lotteries. to the. Productivity Commission s Inquiry into Australia s Gambling Industries. March 2009

Submission by. Tatts Lotteries. to the. Productivity Commission s Inquiry into Australia s Gambling Industries. March 2009 Submission by Tatts Lotteries to the Productivity Commission s Inquiry into Australia s Gambling Industries March 2009 Tatts Lotteries is a business unit of Tatts Group Limited and this submission is related

More information

INTERNET GAMING MRS. AMINA MAKNOON DIRECTOR OF LEGAL SERVICES BETTING GAMING AND LOTTERIES COMMISSION

INTERNET GAMING MRS. AMINA MAKNOON DIRECTOR OF LEGAL SERVICES BETTING GAMING AND LOTTERIES COMMISSION INTERNET GAMING MRS. AMINA MAKNOON DIRECTOR OF LEGAL SERVICES BETTING GAMING AND LOTTERIES COMMISSION What is Internet Gaming? The term internet gaming is often used interchangeably with internet or online

More information

Social Responsibility in Gambling

Social Responsibility in Gambling Social Responsibility in Gambling Introduction Wiltshire Air Ambulance Charitable Trust operates a lottery to help raise funds to support its Hems Operations. The charity is committed to ensuring that

More information

RSL Sub-Branch Incorporated. RSL Responsible Gambling Code of Conduct

RSL Sub-Branch Incorporated. RSL Responsible Gambling Code of Conduct RSL Sub-Branch Incorporated RSL Responsible Gambling Code of Conduct March 2009 Gambling Code of Conduct This RSL Sub-Branch is committed to the objects and purposes of the Returned & Services League.

More information

Information Sheet: Responsible Gambling in Australian Casinos

Information Sheet: Responsible Gambling in Australian Casinos InformationSheet:ResponsibleGamblinginAustralianCasinos TheAustralasianCasinoAssociationcommissionedGamblingComplianceLtdtoproducean executiveanalysisoftheresponsiblegamblinginitiativesthathavebeenimplementedbyaustralian

More information

Financial Services Regulatory Commission Antigua and Barbuda Division of Gaming Customer Due Diligence Guidelines for

Financial Services Regulatory Commission Antigua and Barbuda Division of Gaming Customer Due Diligence Guidelines for Division of Gaming Customer Due Diligence Guidelines for Interactive Gaming & Interactive Wagering Companies November 2005 Customer Due Diligence for Interactive Gaming & Interactive Wagering Companies

More information

Queensland Responsible Gambling Resource Manual

Queensland Responsible Gambling Resource Manual Queensland Responsible Gambling Resource Manual Keno Section E Version 3 2013 Developed by representatives of Keno Queensland Pty Ltd and the Department of Justice and Attorney-General. Queensland Responsible

More information

Anti-Money Laundering and Counter- Terrorism Financial Policy

Anti-Money Laundering and Counter- Terrorism Financial Policy Anti-Money Laundering and Counter- Terrorism Financial Policy Version: March 2014 1. INTRODUCTION...3 2. DEFINITIONS...3 3. RISK-BASED APPROACH...3 4. AML COMPLIANCE OFFICER...4 5. SUSPICIOUS TRANSACTION

More information

ARGYLL AND BUTE COUNCIL Planning, Protective Services and Licensing Committee. Gambling Policy Fixed Odds Betting Terminals

ARGYLL AND BUTE COUNCIL Planning, Protective Services and Licensing Committee. Gambling Policy Fixed Odds Betting Terminals ARGYLL AND BUTE COUNCIL Planning, Protective Services and Licensing Committee Customer Services 17 th December 2014 Gambling Policy Fixed Odds Betting Terminals 1. EXECUTIVE SUMMARY 1.1 Concerns have been

More information

Tatts Lotteries Responsible Gambling Code of Conduct. Australian Capital Territory

Tatts Lotteries Responsible Gambling Code of Conduct. Australian Capital Territory Tatts Lotteries Responsible Gambling Code of Conduct Australian Capital Territory Introduction Tatts Lotteries Responsible Gambling Code of Conduct ACT Tattersall s Sweeps Pty Ltd (Tatts), Golden Casket

More information

Internet Gambling. Mr David Ohlson Lasseters On-Line NT

Internet Gambling. Mr David Ohlson Lasseters On-Line NT Internet Gambling Mr David Ohlson Lasseters On-Line NT Paper presented at the 2 nd National Gambling Regulation Conference, convened by the Australian Institute of Criminology in conjunction with the Australian

More information

DISCOVERY 2009. 20 April 2009

DISCOVERY 2009. 20 April 2009 PRESENTATION DISCOVERY 2009 20 April 2009 BUILDING A REGULATED ENVIRONMENT FOR ONLINE GAMBLING Online Gambling Jurisdictions Self Regulation Responsible Gambling ONLINE GAMBLING INDUSTRY OVERVIEW 1996

More information

GAMBLING INDUSTRY CODE FOR SOCIALLY RESPONSIBLE ADVERTISING

GAMBLING INDUSTRY CODE FOR SOCIALLY RESPONSIBLE ADVERTISING GAMBLING INDUSTRY CODE FOR SOCIALLY RESPONSIBLE ADVERTISING August 2007 1 GAMBLING INDUSTRY CODE FOR SOCIALLY RESPONSIBLE ADVERTISING Contents Introduction paragraphs 1-4 Legislative, licensing & regulatory

More information

Gambling Protections and Controls. April 2014

Gambling Protections and Controls. April 2014 Gambling Protections and Controls April 2014 Foreword The 2005 Gambling Act was introduced by the then Government with the aim of liberalising the gambling market in Great Britain. Nearly seven years on

More information

Spillemyndigheden s Certification Programme Inspection Standards for Online Casino

Spillemyndigheden s Certification Programme Inspection Standards for Online Casino SCP.02.03.EN.1.0 Table of contents Table of contents... 2 1 Objectives of the inspection standards... 4 1.1 Scope of this document... 4 1.2 Version... 4 2 Certification... 5 2.1 Certification frequency...

More information

The Gambling Act 2005 received Royal Assent in April 2005.

The Gambling Act 2005 received Royal Assent in April 2005. Gambling Act 2005 and the Gambling Commission The questions, answers and notes below attempt to address potential concerns that may arise from the change in legislation. A great deal of the details of

More information

Bingo and Casino Equipment Technical Requirements

Bingo and Casino Equipment Technical Requirements Bingo and Casino Equipment Technical Requirements July 2008 Contents Introduction 4 PART I - Casino Equipment Technical Requirements Game requirements 5 Speed of play Display of information on players

More information

A National Snapshot of Harm Minimisation Strategies

A National Snapshot of Harm Minimisation Strategies A National Snapshot of Introduction State and Territory Governments have the primary responsibility for the regulation of gambling in Australia. In the past decade State and Territory Governments have

More information

Mr. Janne Peräkylä. Executive Vice President, Chief Operating Officer, RAY. Chairman of the Finnish Foundation for Gaming Research

Mr. Janne Peräkylä. Executive Vice President, Chief Operating Officer, RAY. Chairman of the Finnish Foundation for Gaming Research Mr. Janne Peräkylä Executive Vice President, Chief Operating Officer, RAY Chairman of the Finnish Foundation for Gaming Research 1 Finland: revenue from gaming activities totalled 1 620 million in 2011

More information

financial intelligence centre REPUBLIC OF SOUTH AFRICA

financial intelligence centre REPUBLIC OF SOUTH AFRICA financial intelligence centre REPUBLIC OF SOUTH AFRICA PUBLIC COMPLIANCE COMMUNICATION No. 20 (PCC20) CLIENT IDENTIFICATION AND VERIFICATION REQUIREMENTS FOR NON FACE-TO-FACE ONLINE BETTING CLIENTS The

More information

Executive Order No. 67 of 25. January 2012 on online casinos 1

Executive Order No. 67 of 25. January 2012 on online casinos 1 Executive Order No. 67 of 25. January 2012 on online casinos 1 The following is hereby laid down pursuant to Sections 36(2), 41(1) and 60 of Act No. 848 of 1 July 2010 on gambling, and Sections 17(2),

More information

Gambling guidelines Industry review guidelines for responsible gambling codes of conduct

Gambling guidelines Industry review guidelines for responsible gambling codes of conduct JUNE 2015 Gambling guidelines Industry review guidelines for responsible gambling codes of conduct The Responsible gambling codes of conduct (codes) aim to foster responsible gambling. The codes are reviewed

More information

INTERNATIONAL MONEY EXPRESS (IME) LIMITED ONLINE REMIT USER AGREEMENT

INTERNATIONAL MONEY EXPRESS (IME) LIMITED ONLINE REMIT USER AGREEMENT INTERNATIONAL MONEY EXPRESS (IME) LIMITED ONLINE REMIT USER AGREEMENT This User Agreement is version 1.01 and is effective from This Agreement Between International Money Express (IME) Limited (hereafter

More information

Racing Administration Regulation 2012

Racing Administration Regulation 2012 New South Wales under the Racing Administration Act 1998 Her Excellency the Governor, with the advice of the Executive Council, has made the following Regulation under the Racing Administration Act 1998.

More information

Testing strategy for compliance with remote gambling and software technical standards. First published August 2009

Testing strategy for compliance with remote gambling and software technical standards. First published August 2009 Testing strategy for compliance with remote gambling and software technical standards First published August 2009 Updated July 2015 1 Introduction 1.1 Sections 89 and 97 of the Gambling Act 2005 enable

More information

Petfre (Gibraltar) Ltd t/a Betfred.com Settlement following a licence review - public statement June 2016

Petfre (Gibraltar) Ltd t/a Betfred.com Settlement following a licence review - public statement June 2016 Petfre (Gibraltar) Ltd t/a Betfred.com Settlement following a licence review - public statement June 2016 The issues identified in this statement are likely to form the basis for future compliance assessments

More information

How To Stop Gambling In France

How To Stop Gambling In France THE FRENCH ONLINE GAMBLING REGULATION BILL SPORTS BETTING HORSE RACING BETTING POKER PUBLIC INFORMATION PRESENT SITUATION OF GAMBLING IN FRANCE General Prohibition (by 3 acts of Parliament) 1 1 2 Legal

More information

RESPONSIBLE SERVICE OF ALCOHOL POLICY CHRISTCHURCH CASINOS LIMITED

RESPONSIBLE SERVICE OF ALCOHOL POLICY CHRISTCHURCH CASINOS LIMITED RESPONSIBLE SERVICE OF ALCOHOL POLICY CHRISTCHURCH CASINOS LIMITED Contents Contents... 2 Introduction... 3 Six Key Concepts of Host Responsibility... 4 1. Intoxication... 4 2. Responsible Service... 4

More information

We would be happy to contribute proportionally towards a further prevalence study.

We would be happy to contribute proportionally towards a further prevalence study. Inspired Gaming Group s response to the DCMS consultation Gambling Act 2005: Triennial Review of Gaming Machine Stake and Prize Limits - Proposals for Changes to Maximum Stake and Prize Limits for Category

More information

Licence conditions and codes of practice. February 2015 (Updated April 2015)

Licence conditions and codes of practice. February 2015 (Updated April 2015) Licence conditions and codes of practice February 2015 (Updated April 2015) Contents If using an electronic version of this document, please click on the headings to move to the relevant section or provision.

More information

THE ABB s CODE FOR RESPONSIBLE GAMBLING AND PLAYER PROTECTION IN LICENSED BETTING OFFICES IN GREAT BRITAIN. September 2013

THE ABB s CODE FOR RESPONSIBLE GAMBLING AND PLAYER PROTECTION IN LICENSED BETTING OFFICES IN GREAT BRITAIN. September 2013 association of british bookmakers ltd THE ABB s CODE FOR RESPONSIBLE GAMBLING AND PLAYER PROTECTION IN LICENSED BETTING OFFICES IN GREAT BRITAIN September 2013 www.abb.uk.com CONTENTS 1. Introduction -

More information

Response by the Gaming Policy and Enforcement Branch and the British Columbia Lottery Corporation

Response by the Gaming Policy and Enforcement Branch and the British Columbia Lottery Corporation Introduction This response to The Office of the Auditor General of British Columbia was prepared by the Gaming Policy and Enforcement Branch (GPEB), on behalf of the Ministry of Public Safety and Solicitor

More information

2: Credit cards, etc. Overview of the sector

2: Credit cards, etc. Overview of the sector 19 2: Credit cards, etc Overview of the sector Note: This sectoral guidance is incomplete on its own. It must be read in conjunction with the main guidance set out in Part I of the Guidance. 2.1 A credit

More information

Responsible Gaming Framework Massachusetts Gaming Commission

Responsible Gaming Framework Massachusetts Gaming Commission Responsible Gaming Framework Massachusetts Gaming Commission The Responsible Gaming Framework is designed to provide structure for responsible gaming practices of Massachusetts Gaming Commission licensees

More information

Customer funds: segregation, disclosure to customers and reporting requirements

Customer funds: segregation, disclosure to customers and reporting requirements Customer funds: segregation, disclosure to customers and reporting requirements Ratings system and advice note for operators January 2016 * 1 Introduction 1.1 This note: sets out the Gambling Commission

More information

Supplement to Gaming Machine Technical Standards Consultation

Supplement to Gaming Machine Technical Standards Consultation Supplement to Gaming Machine Technical Standards Consultation Downloadable, Wireless and Cashless Gaming Machine Systems Consultation paper, September 2006 Introduction 1. This paper is a supplement to

More information

Conditions and codes of practice applicable to Non-remote bingo licences

Conditions and codes of practice applicable to Non-remote bingo licences Conditions and codes of practice applicable to Non-remote bingo licences Including sector-specific extract of LCCP February 2015 (updated April 2015) 1 Contents If using an electronic version of this document,

More information

EGR Compliance Database Ireland Provided by: A&L Goodbody

EGR Compliance Database Ireland Provided by: A&L Goodbody Joe Kelly Partner jkelly@algoodbody.com +353 1 649 2429 EGR Compliance Database Ireland Provided by: A&L Goodbody The information contained in this questionnaire is for informational purposes only. Each

More information

Audit report VET Quality Framework Continuing registration as a national VET regulator (NVR) registered training organisation

Audit report VET Quality Framework Continuing registration as a national VET regulator (NVR) registered training organisation Audit report VET Quality Framework Continuing registration as a national VET regulator (NVR) registered training organisation ORGANISATION DETAILS Organisation s legal name Trading name/s REGIONAL TRAINING

More information

How To Amend The Casino Amendment Bill 2012

How To Amend The Casino Amendment Bill 2012 CASINO AMENDMENT BILL 2012 EXPLANATORY NOTES These notes are circulated for the information of Members with the approval of the Member in charge of the Bill, Mr. Henderson Introduction This Bill is promoted

More information

Problem and Responsible Gambling Strategy

Problem and Responsible Gambling Strategy Problem and Responsible Gambling Strategy Proposal for Enhancement to Address Increasing Problem Gambling Needs in Alberta 2005 2006 Approved April 2005 (AADAC and AGLC Board) PROPOSAL FOR FUNDING Problem

More information

PUBLIC STATEMENT 25 June 2014

PUBLIC STATEMENT 25 June 2014 PUBLIC STATEMENT 25 June 2014 Shortcomings in anti-money laundering and social responsibility controls Hillside (New Media) Limited (bet365) Summary Following an investigation by West Yorkshire Police

More information

A THEORETICAL ANALYSIS OF THE MECHANISMS OF COMPETITION IN THE GAMBLING MARKET

A THEORETICAL ANALYSIS OF THE MECHANISMS OF COMPETITION IN THE GAMBLING MARKET A THEORETICAL ANALYSIS OF THE MECHANISMS OF COMPETITION IN THE GAMBLING MARKET RORY MCSTAY Senior Freshman In this essay, Rory McStay describes the the effects of information asymmetries in the gambling

More information

Trade Up CASINO BETTING RULEBOOK

Trade Up CASINO BETTING RULEBOOK Trade Up CASINO BETTING RULEBOOK 2 SPORTS ROOM: 08000 526 575/ +44 (0) 1727 895 090 CONTENTS Page 4 Page 4 Page 4 Page 5 Page 6 Page 6 Page 6 Page 7 Page 7 1. Introduction 2. Transfer of Funds 3. Prohibited

More information

Measuring Awareness and Outcomes

Measuring Awareness and Outcomes Measuring Awareness and Outcomes knowyourlimit.ca olg.ca ONTARIO LOTTERY AND GAMING CORPORATION / Responsible Gambling Measuring Awareness and Outcomes 1 Measuring Awareness and Outcomes OLG works to evolve

More information

Betting: advice for remote, non-remote and betting intermediaries Advice note

Betting: advice for remote, non-remote and betting intermediaries Advice note Betting: advice for remote, non-remote and betting intermediaries Advice note October 2013 (updated October 2014) 1 Summary 1.1 This advice note explains the approach adopted by the Gambling Commission

More information

Gambling in the workplace Guidelines for developing a workplace gambling policy. responsiblegambling.vic.gov.au

Gambling in the workplace Guidelines for developing a workplace gambling policy. responsiblegambling.vic.gov.au Gambling in the workplace Guidelines for developing a workplace gambling policy responsiblegambling.vic.gov.au May 2014 TIPS For developing a workplace gambling policy The following section provides tips

More information

Responsible Gambling Code of Conduct FOUNTAIN GATE BINGO

Responsible Gambling Code of Conduct FOUNTAIN GATE BINGO Responsible Gambling Code of Conduct FOUNTAIN GATE BINGO Responsible Gambling Message Management and staff of the Fountain Gate Bingo Centre are committed to encouraging the responsible playing of bingo

More information

Corporate business plan

Corporate business plan Corporate business plan April 2016 March 2017 Corporate business plan 1 Chairman s foreword by Philip Graf I am delighted to write the foreword to our corporate business plan for the period April 2016

More information

Basel Committee on Banking Supervision. Consolidated KYC Risk Management

Basel Committee on Banking Supervision. Consolidated KYC Risk Management Basel Committee on Banking Supervision Consolidated KYC Risk Management October 2004 Table of contents Introduction...4 Global process for managing KYC risks...5 Risk management...5 Customer acceptance

More information

Belmont 16 Foot Sailing Club. Privacy Policy

Belmont 16 Foot Sailing Club. Privacy Policy Belmont 16 Foot Sailing Club Privacy Policy APRIL 2014 1 P age Belmont 16 Foot Sailing Club Ltd (the 16s ) respects your right to privacy and is committed to protecting your personal information. This

More information

Goldchip Ltd Terms and Conditions August 2015

Goldchip Ltd Terms and Conditions August 2015 Goldchip Ltd Terms and Conditions August 2015 INTRODUCTION The Terms and Conditions below set out the rules which govern the relationship between you as a customer ( you / your ) of Goldchip Limited (

More information

Casino Gaming Regulation

Casino Gaming Regulation Chapter 4 Section 4.01 Alcohol and Gaming Commission of Ontario Casino Gaming Regulation Follow-up to VFM Section 3.01, 2010 Annual Report Background Casino gaming in Ontario is primarily overseen by two

More information

GAMBLING AND PRIVACY. Siobhan Jenner Office of the Privacy Commissioner NSW

GAMBLING AND PRIVACY. Siobhan Jenner Office of the Privacy Commissioner NSW GAMBLING AND PRIVACY Siobhan Jenner Office of the Privacy Commissioner NSW Paper presented at the 2 nd National Gambling Regulation Conference, convened by the Australian Institute of Criminology in conjunction

More information

PROVINCE OF BRITISH COLUMBIA. Summary Review. Anti-Money Laundering Measures at BC Gaming Facilities

PROVINCE OF BRITISH COLUMBIA. Summary Review. Anti-Money Laundering Measures at BC Gaming Facilities PROVINCE OF BRITISH COLUMBIA Summary Review Anti-Money Laundering Measures at BC Gaming Facilities February 2011 2 P a g e EXECUTIVE SUMMARY In early January 2011, a series of news reports ran on cash

More information

gambling making an informed decision

gambling making an informed decision gambling making an informed decision responsible gambling Responsible gambling occurs in a regulated environment where the potential for harm associated with gambling is minimised and people make informed

More information

low levels of compliance with the regulations and POCA by negligent HVD operators are enabling criminals to launder the proceeds of crime

low levels of compliance with the regulations and POCA by negligent HVD operators are enabling criminals to launder the proceeds of crime 6.185 Under the regulations HMRC must maintain a registry of HVDs. However the regulations do not enable HMRC to conduct a fit and proper person test on those who seek to register as an HVD. From 2004

More information

REGISTRAR S STANDARDS FOR GAMING

REGISTRAR S STANDARDS FOR GAMING REGISTRAR S STANDARDS FOR GAMING SEPTEMBER 2015 Alcohol and Gaming Commission of Ontario 90 SHEPPARD AVE E - SUITE 200 TORONTO ON M2N 0A4 Fax: 416 326-8711 Tel: 416 326-8700 or 1 800 522-2876 toll free

More information

The Regulatory Return: Class I Bookmakers

The Regulatory Return: Class I Bookmakers JERSEY GAMBLING COMMISSION The Regulatory Return: Class I Bookmakers January 2015 Class I Bookmakers Regulatory Return 1 The Regulatory Return Why Does the Commission Need this Information? The Policy

More information

Responsible Conduct of Gambling

Responsible Conduct of Gambling August 2012 v1.1 Responsible Conduct of Gambling Student manual Responsible conduct of gambling course The course has been designed to satisfy the requirements of clause 59 of the Gaming Machines Regulation

More information