Oklahoma Enhanced (E9-1-1) Assessment and Strategic Plan

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1 Oklahoma Enhanced (E9-1-1) Assessment and Strategic Plan Volume 2 prepared for Oklahoma Statewide Nine-One-One Advisory Board Grand Gateway Economic Development Association (GGEDA) Oklahoma Association of Regional Councils (OARC) November 29, 2007

2 Copyright and Trademark Notice 2007 Intrado Inc., Longmont, Colorado, USA - All rights reserved. Intrado, triangle beacon design, Intelligent Emergency Network, and the logo forms of the foregoing, are trademarks and/or service marks of Intrado Inc. in the United States, other countries, or both and may be registered therein. Trademark Ownership All trademarks used herein are the property of their respective owners. Corporate Ownership Intrado is a wholly owned subsidiary of West Corporation.

3 Contents 7. E9-1-1 WIRELINE DEPLOYMENT STATUS OKLAHOMA WIRELINE E9-1-1 LEVEL OF SERVICE OKLAHOMA WIRELINE E9-1-1 LEVEL OF SERVICE MAP PERCENTAGE OF OKLAHOMA POPULATION COVERED BY EACH LEVEL OF WIRELINE SERVICE CPE AND TELECOMMUNICATIONS DEVICE FOR THE DEAF/TELETYPEWRITER (TDD/TTY) DEPLOYMENT Summary of Oklahoma Population Covered by TDD/TTY Percentage of Oklahoma Population Covered by TDD/TTY RECORDING AND RETENTION POLICIES MONTHLY CALL VOLUME STATISTICS Example of Call Volume Statistics Report: ACOG PREPAREDNESS AND CONTINGENCY PLANNING STAFFING LEVELS AND TRAINING POLICIES E9-1-1 WIRELESS DEPLOYMENT STATUS OKLAHOMA WIRELESS E9-1-1 LEVEL OF SERVICE OKLAHOMA WIRELESS E9-1-1 LEVEL OF SERVICE MAP PERCENTAGE OF OKLAHOMA POPULATION COVERED BY EACH LEVEL OF WIRELESS SERVICE E9-1-1 VOICE OVER INTERNET PROTOCOL(VOIP) DEPLOYMENT STATUS OKLAHOMA VOIP E9-1-1 LEVEL OF SERVICE OKLAHOMA VOIP E9-1-1 LEVEL OF SERVICE MAP TELECOMMUNICATIONS SYSTEMS PROVIDERS WIRELINE SERVICE PROVIDERS Wireline Service Providers Responding to the Survey Wireline Telecommunication Service Providers (TSP) by County County by Wireline Telecommunication Service Providers (TSP) Selective Router Locations in Oklahoma Wireline Service Provider PSAP Connectivity and ALI System Updates WIRELESS SERVICE PROVIDERS Wireless Service Provider Responding to the Survey Inventory of Wireless Service Provider E9-1-1 Services in Oklahoma OKLAHOMA CENSUS DATA LEVELS OF POPULATION DENSITY ESTIMATED OKLAHOMA WIRELINE AND WIRELESS SUBSCRIBER STATISTICS OKLAHOMA WIRELINE AND CELL PHONE SUBSCRIBER TRENDS SURVEY OF OKLAHOMA COUNTY COMMISSIONERS REGARDING E COUNTY COMMISSIONERS EXPERIENCE WITH E Assessment COUNTY COMMISSIONERS UNDERSTANDING OF HOW THEIR COUNTY S E9-1-1 SERVICE WORKS Assessment COUNTY COMMISSIONERS OPINIONS REGARDING HOW E9-1-1 SERVICE SHOULD BE FUNDED Assessment COUNTY COMMISSIONERS OPINIONS REGARDING IMPEDIMENTS TO UPGRADING E9-1-1 SERVICE IN UN-SERVED OR UNDER-SERVED AREAS Intrado Inc. All rights reserved. Page i

4 Assessment COUNTY COMMISSIONERS COMMENTS REGARDING E Comments Regarding Impediments to Implementing E Comments Regarding Recommendations for Implementing E E9-1-1 IMPLEMENTATION GUIDE WIRELINE E9-1-1 DEPLOYMENT PLAN The Wireline E9-1-1 Call Environment E9-1-1 Addressing ALI Database Services & Development of Master Street Address Guide Network Connectivity CAD Procurement PSAP CPE Procurement WIRELESS E9-1-1 DEPLOYMENT PLAN The Wireless E9-1-1 Call Environment Non Call-Path Associated Signaling (NCAS) Solution Global System for Mobile Communications Phase II What the Dispatcher Sees Location Re-Queries and Mid-Call Location Updates Wireless Deployment Project Plan VOIP DEPLOYMENT PLAN What Is VoIP? Challenges for Deployment of Enhanced for V VoIP-Related Terminology V9-1-1 Call Flow Participants in Deployment of V PSAP Requirements to Deploy VoIP VoIP Implementation Plan TABLE OF FIGURES FIGURE 1: OKLAHOMA WIRELINE E9-1-1 LEVEL OF SERVICE...15 FIGURE 2: PERCENTAGE OF OKLAHOMA POPULATION COVERED BY EACH LEVEL OF WIRELINE SERVICE...16 FIGURE 3: PERCENTAGE OF POPULATION COVERED BY TDD/TTY...28 FIGURE 4: OKLAHOMA WIRELESS E9-1-1 SERVICE BY LOCATION...83 FIGURE 5: PERCENTAGE OF POPULATION COVERED BY EACH LEVEL OF WIRELESS SERVICE...84 FIGURE 6 : OKLAHOMA VOIP E9-1-1 SERVICE BY LOCATION...89 FIGURE 7: OKLAHOMA POPULATION RANGE BY COUNTY FIGURE 8: OKLAHOMA WIRELINE AND CELL PHONE SUBSCRIBER TRENDS FIGURE 9: WIRELINE E9-1-1 DEPLOYMENT PROCESS FIGURE 10: WIRELINE E9-1-1 NETWORK CONFIGURATION FIGURE 11: ANSI PHASE II NCAS WIRELESS E9-1-1 NETWORK CONFIGURATION FIGURE 12: GSM MAP PHASE II NCAS WIRELESS E9-1-1 NETWORK CONFIGURATION FIGURE 13: PHASE II NCAS CALL DISPLAY EXAMPLE FIGURE 14: WIRELESS E9-1-1 PHASE II DEPLOYMENT PROCESS FIGURE 15: VOIP CALL FLOW FIGURE 16: V9-1-1 CALL FLOW FIGURE 17: VOIP ENHANCED DEPLOYMENT PROCESS FIGURE 18: SUGGESTED FORMAT FOR MSAG RECORD FIGURE 19: TYPICAL V9-1-1 ALI SCREEN DISPLAY Intrado Inc. All rights reserved. Page ii

5 TABLE OF TABLES TABLE 1: OKLAHOMA WIRELINE E9-1-1 LEVEL OF SERVICE...14 TABLE 2: EQUIPMENT AND LEVEL OF TDD/TTY DEPLOYMENT...27 TABLE 3: SUMMARY OF POPULATION COVERED BY TDD/TDY...28 TABLE 4: RECORDING AND RETENTION POLICIES...37 TABLE 5: MONTHLY CALL VOLUME STATISTICS...44 TABLE 6: FEBRUARY 2007 ACOG CALL SUMMARY REPORT...45 TABLE 7: PREPAREDNESS AND CONTINGENCY PLANNING...59 TABLE 8: STAFFING LEVELS AND TRAINING POLICIES...69 TABLE 9: OKLAHOMA WIRELESS E9-1-1 LEVEL OF SERVICE...82 TABLE 10: OKLAHOMA V9-1-1 LEVEL OF SERVICE...88 TABLE 11: WIRELINE SERVICE PROVIDERS...91 TABLE 12: TELECOMMUNICATION SERVICE PROVIDERS BY COUNTY...94 TABLE 13: COUNTY BY TELECOMMUNICATION SERVICE PROVIDER...96 TABLE 14: SELECTIVE ROUTER LOCATIONS...97 TABLE 15: WIRELINE SERVICE PROVIDER PSAP CONNECTIVITY AND ALI SYSTEM UPDATES TABLE 16: WIRELESS SERVICE PROVIDER RESPONDING TO THE SURVEY TABLE 17: OKLAHOMA E9-1-1 WIRELESS SURVEY TABLE 18: OKLAHOMA COUNTY CENSUS DATA TABLE 19: ESTIMATED OKLAHOMA WIRELINE AND WIRELESS SUBSCRIBER STATISTICS TABLE 20: PHASE II DEPLOYMENT ROLES AND RESPONSIBILITIES TABLE 21: VOIP-RELATED TERMINOLOGY TABLE 22: HOW FIELDS IN MSAG SHELL RECORD SHOULD BE POPULATED Intrado Inc. All rights reserved. Page iii

6 7. E9-1-1 WIRELINE DEPLOYMENT STATUS The tables in this section present an accounting of the service levels provided by each answering point for wireline calls as of April Some of these agencies, as noted in the tables that follow, have Enhanced (E9-1-1) with which to identify and locate callers. Others are local police departments or sheriff s offices with no enhanced capabilities to identify and locate callers, and represent jurisdictions that will require upgrades or regionalization plans in order to provide those services. N/R indicates no survey response or no record (a blank entry on the survey). N/A indicates not applicable. 7.1 Oklahoma Wireline E9-1-1 Level of Service The following wireline service level definitions were used in this assessment. Basic 9-1-1: When the three-digit number is dialed, a call taker/dispatcher in the local PSAP, or call center, answers the call. The emergency and its location are communicated by voice (or Teletypewriter, also known as TTY) between the caller and the call taker. Enhanced (E9-1-1): In areas serviced by E9-1-1, the call is selectively routed to the proper PSAP for the caller s location, and the PSAP has equipment and database information that display the caller's phone number and address to the call taker. E9-1-1 Address Status: Indicates whether E9-1-1 physical addresses have been assigned to structures in the jurisdiction. The following table provides service level information for all counties in the State of Oklahoma. Oklahoma Wireline E9-1-1 Level of Service County Agency Location Basic Status Enhanced Status E9-1-1 Address Status Adair Adair County E9-1-1 Stilwell -- * No Entire county of Adair Alfalfa County Cherokee No No Entire county of Alfalfa Cherokee City Police Cherokee -- City of Cherokee Atoka Atoka County Sheriff s Office Atoka -- Entire county of Atoka Beaver Beaver County Sheriff s Beaver No No Entire county of Beaver Boundaries / Secondary 2007 Intrado Inc. All rights reserved. Page 1

7 Oklahoma Wireline E9-1-1 Level of Service E9-1-1 A SSESSMENT AND S TRATEGIC P LAN FOR THE S TATE OF O KLAHOMA County Agency Location Basic Status Beckham Blaine Enhanced Status E9-1-1 Address Status Elk City Police Elk City -- In Progress Sayre Police Sayre -- In Progress Boundaries / Secondary Roger Mills County & Beckham County minus the Sayre telco exchange Sayre telco exchange Blaine County Sheriff s Watonga No Partial Entire county of Blaine except for the city of Geary Geary Police Geary No No Entire city of Geary Bryan Durant Police Durant -- Partial Entire county of Bryan Caddo Canadian Caddo County Sheriff s Office Anadarko No No Entire county of Caddo except for the cities of Carnegie and Anadarko Anadarko Police Anadarko -- Entire city of Anadarko Carnegie Police Carnegie No N/R City of Carnegie El Reno Police El Reno -- Entire county of Canadian except for the cities of Mustang Union City, and Yukon Yukon Police Yukon -- Entire city of Yukon and the city of Piedmont Mustang Police Mustang -- Entire city of Mustang 2007 Intrado Inc. All rights reserved. Page 2

8 Oklahoma Wireline E9-1-1 Level of Service Carter E9-1-1 A SSESSMENT AND S TRATEGIC P LAN FOR THE S TATE OF O KLAHOMA County Agency Location Basic Status Enhanced Status E9-1-1 Address Status Ardmore/Carter County 911Center Ardmore -- Entire county of Carter except for the city of Healdton Healdton Police Healdton -- Entire city of Healdton Cherokee Cherokee County Tahlequah -- Entire county of Cherokee Choctaw Choctaw County Hugo No Entire county of Choctaw Hugo Police (City) Hugo -- Cimarron Cimarron County Sheriff s Office Boise City No No Entire county of Cimarron Cleveland Cleveland County Sheriff s Office Norman -- Entire county of Cleveland except for cities of Norman, Moore, Noble and Oklahoma City Norman Police Norman -- Entire city of Norman Boundaries / Secondary Moore Emergency Operations Center Moore -- Entire city of Moore Noble Police Noble -- Entire city of Noble Coal Coal County Sheriff s Coalgate No No Entire county of Coal Comanche Comanche County E Lawton -- Entire county of Comanche except for the city of Lawton Lawton Police Lawton -- Entire city of Lawton 2007 Intrado Inc. All rights reserved. Page 3

9 Oklahoma Wireline E9-1-1 Level of Service E9-1-1 A SSESSMENT AND S TRATEGIC P LAN FOR THE S TATE OF O KLAHOMA County Agency Location Basic Status Enhanced Status E9-1-1 Address Status Cotton Cotton County Sheriff s Office Walters No No Entire county of Cotton Craig Vinita Police Vinita -- Entire county of Craig Creek Custer Delaware Boundaries / Secondary Sapulpa Police Sapulpa -- Entire county of Creek except for the cities of Bristow and Mannford Mannford Police Mannford -- City of Mannford Bristow Police Bristow No Entire city of Bristow Clinton Police Clinton -- Clinton, Arapaho, Custer City, Butler telco exchanges & parts of Leedey, Hammon, Canute & Foss telco exchanges Weatherford Police Weatherford -- Weatherford and Thomas telco exchanges Delaware County Sheriff s Office Jay -- Lower half of Delaware County Grove Police Grove -- Northern half of Delaware County Dewey Dewey County Sheriff s Office Taloga No No Entire county of Dewey Ellis Ellis County Sheriff s Arnett No No Entire county of Ellis Garfield Enid Police Enid -- Entire county of Garfield 2007 Intrado Inc. All rights reserved. Page 4

10 Oklahoma Wireline E9-1-1 Level of Service Garvin Grady Grant E9-1-1 A SSESSMENT AND S TRATEGIC P LAN FOR THE S TATE OF O KLAHOMA County Agency Location Basic Status Enhanced Status E9-1-1 Address Status Garvin County Sheriff s Office Pauls Valley No No Entire county of Garvin except for the city of Pauls Valley Pauls Valley Police Pauls Valley -- Entire city of Pauls Valley Grady County Sheriff s Chickasha -- Entire county except for the city of Chickasha and Tuttle Boundaries / Secondary Chickasha Police Chickasha -- Entire city of Chickasha Tuttle Police Tuttle -- Entire city of Tuttle Will be covered by Woods County PSAP In progress In progress Entire county of Grant Greer Greer County Sheriff s Mangum -- Entire county of Greer Harmon Hollis Police Hollis -- Entire county of Harmon Harper Harper County Sheriff s Office Buffalo No No Entire county of Harper except for city of Laverne Laverne Police Laverne -- Entire city of Laverne Haskell Stigler Police Stigler -- Entire County of Haskell Hughes Holdenville Police Holdenville -- Entire county of Hughes Jackson Altus Police Altus -- Entire county of Jackson Jefferson Jefferson County Sheriff s Office Waurika No No Entire county of Jefferson 2007 Intrado Inc. All rights reserved. Page 5

11 Oklahoma Wireline E9-1-1 Level of Service E9-1-1 A SSESSMENT AND S TRATEGIC P LAN FOR THE S TATE OF O KLAHOMA County Agency Location Basic Status Enhanced Status E9-1-1 Address Status Johnston Johnston County Sheriff s Tishomingo -- Entire county of Johnston Kay Kingfisher Kay County Sheriff s Office Newkirk -- Entire county of Kay except for the cities of Blackwell, Braman, Ponca City, Tonkawa Ponca City Police Ponca City -- Entire city of Ponca City Boundaries / Secondary Blackwell Police Blackwell -- Cities of Blackwell and Braman Tonkawa Police Tonkawa -- City of Tonkawa Kingfisher County Sheriff Kingfisher No No Entire county of Kingfisher except for the city of Hennessey Hennessey Police Hennessey No No Entire city of Kiowa Hobart Police Hobart -- In Progress Hennessey Entire county of Kiowa Latimer Latimer County Sheriff Wilburton No No Entire county of Latimer LeFlore City Wilburton -- Le Flore County E9-1-1 Poteau -- Entire county of Le Flore except for the city of Pocola and Poteau Pocola Police Pocola -- City of Pocola Poteau Police Poteau -- City of Poteau 2007 Intrado Inc. All rights reserved. Page 6

12 Oklahoma Wireline E9-1-1 Level of Service Lincoln E9-1-1 A SSESSMENT AND S TRATEGIC P LAN FOR THE S TATE OF O KLAHOMA County Agency Location Basic Status Enhanced Status E9-1-1 Address Status Boundaries / Secondary Lincoln County Sheriff Chandler No No County of Lincoln except for city of Chandler Chandler Police Chandler -- City of Chandler Logan Guthrie Police Guthrie Entire county of Logan Love Love County Sheriff Marietta No No Entire county of Love Major Major County Sheriff s Office Fairview No Entire county of Major Marshall Marshall County Sheriff s Office Madill No No Entire county of Marshall Mayes McClain McCurtain Mayes Emergency Services Trust Authority McClain County Communications Center City + Kingston -- Pryor -- Entire county of Mayes Purcell -- Entire county except for city of Newcastle Newcastle Police Newcastle -- Entire city of Newcastle City of Idabel Communications Center Idabel -- Entire county of McCurtain except for the city of Broken Bow Broken Bow Police Broken Bow No N/R City of Broken Bow McIntosh Eufaula Police Eufaula No No County of McIntosh except for the city of Eufaula Eufaula Police Eufaula -- City of Eufaula 2007 Intrado Inc. All rights reserved. Page 7

13 Oklahoma Wireline E9-1-1 Level of Service Murray E9-1-1 A SSESSMENT AND S TRATEGIC P LAN FOR THE S TATE OF O KLAHOMA County Agency Location Basic Status Muskogee Noble Enhanced Status E9-1-1 Address Status Sulphur Police Sulphur No 2/3 of the Eastern side of Murray Davis Police Davis No Western 1/3 of Murray Muskogee County Jail Muskogee No No County of Muskogee except for city of Muskogee Muskogee Police Muskogee -- Entire city of Muskogee Boundaries / Secondary Noble County Sheriff Perry No Entire county of Noble except for the city of Perry Perry Police Perry -- City of Perry Nowata Nowata County Sheriff s Nowata No No Entire county of Nowata Okfuskee Okemah Police Okemah -- Entire county of Okfuskee Oklahoma Oklahoma County Sheriff s Office Oklahoma City -- Entire county of Oklahoma except for the cities of Bethany, Choctaw, Del City, Edmond, Midwest City, Nichols Hills, Oklahoma City, The Village, Warr Acres, and Tinker AFB Midwest City Emergency Operations Center Midwest City -- Entire city of Midwest 2007 Intrado Inc. All rights reserved. Page 8

14 Oklahoma Wireline E9-1-1 Level of Service E9-1-1 A SSESSMENT AND S TRATEGIC P LAN FOR THE S TATE OF O KLAHOMA County Agency Location Basic Status Okmulgee Enhanced Status E9-1-1 Address Status Boundaries / Secondary Del City Police Del City -- Entire city of Del City Tinker AFB Fire Tinker AFB -- Entire Base The Village Police The Village -- Entire city of The Village Nichols Hills Police Nichols Hills -- Entire city of Nichols Hills Edmond Central Communications Edmond -- Entire city of Edmond and Arcadia Bethany Police Bethany -- Entire city of Bethany and Woodlawn Park Warr Acres Police Warr Acres -- Entire city of Warr Acres City of Choctaw Police Choctaw -- Entire city of Choctaw EMSA Secondary -- Secondary Oklahoma City Police Oklahoma City -- Entire city of Oklahoma City Okmulgee County Okmulgee -- Entire county of Okmulgee except for PSAP boundary of Henryetta Henryetta Police Henryetta -- Entire city of Henryetta Osage Osage County Sheriff s Office Pawhuska -- Entire county of Osage Ottawa Ottawa County Miami -- Entire county of Ottawa 2007 Intrado Inc. All rights reserved. Page 9

15 Oklahoma Wireline E9-1-1 Level of Service Pawnee Payne E9-1-1 A SSESSMENT AND S TRATEGIC P LAN FOR THE S TATE OF O KLAHOMA County Agency Location Basic Status Pittsburg Enhanced Status E9-1-1 Address Status Pawnee County Sheriff s Office Pawnee Partial No Western portion of county from Hwy 99 Cleveland Police Cleveland -- Everything east of Hwy 99 in Pawnee County including all of Cleveland Payne County Sheriff s Stillwater -- Entire county of Payne except for the cities of Cushing, Yale, Perkins, and Stillwater Stillwater Police Stillwater -- Entire city of Stillwater Cushing Police Cushing -- Entire city of Cushing Boundaries / Secondary Perkins Police - Iowa Tribe Perkins -- Entire city of Perkins Yale Police Yale -- Entire city of Yale Pittsburg Sheriff s Office McAlester No No All of Pittsburg county except for the city of McAlester McAlester Police McAlester -- City of McAlester Pontotoc Pontotoc County Ada 911 Ok Ada -- Entire county of Pontotoc Pottawatomie Pottawatomie County E9-1-1 Tecumseh -- City of Tecumseh and surrounding area 2007 Intrado Inc. All rights reserved. Page 10

16 Oklahoma Wireline E9-1-1 Level of Service E9-1-1 A SSESSMENT AND S TRATEGIC P LAN FOR THE S TATE OF O KLAHOMA County Agency Location Basic Status Pushmataha Enhanced Status E9-1-1 Address Status Shawnee Police Shawnee -- Entire county of Pottawatomie except for the city of Tecumseh Pushmataha County: A secondary system is being put in place that provides driving directions and GPS coordinates to homes in the County portion of 298 prefix. Should be online by Antlers See Note See Note See Note Entire county of Pushmataha Antlers Police Antlers -- Entire county of Pushmataha Roger Mills Covered by Elk City PSAP -- In Progress Rogers Boundaries / Secondary Rogers County Sheriff s Office Claremore -- Entire county of Rogers except for the cities of Inola and Claremore Claremore Police Claremore -- Entire city of Claremore Inola Police Inola N/R N/R N/R City of Inola Seminole Seminole County Agency Seminole -- All of Seminole County Sequoyah Sequoyah County Sallisaw -- 50% Entire county of Sequoyah except for cities of Muldrow and Roland Muldrow Police Muldrow -- Entire cities of Muldrow and Roland 2007 Intrado Inc. All rights reserved. Page 11

17 Oklahoma Wireline E9-1-1 Level of Service E9-1-1 A SSESSMENT AND S TRATEGIC P LAN FOR THE S TATE OF O KLAHOMA County Agency Location Basic Status Stephens Enhanced Status E9-1-1 Address Status Boundaries / Secondary Stephens County Communications Duncan No No Entire county of Center Stephens except for the cities of Comanche, Marlow and Duncan Duncan City Police Duncan -- City of Duncan Marlow Police Marlow -- City of Marlow Comanche Fire and Police Comanche No No City of Comanche Texas Guymon Police Guymon -- Entire county of Texas Tillman Frederick Police Frederick -- Entire county of Tillman Tulsa Tulsa Public Safety Response Center- City and County Tulsa -- Entire county except for Bixby, Broken Arrow, Collinsville, Glenpool, Jenks, Owasso, Sand Springs, Skiatook and Tulsa areas; Tulsa City, Unincorporated Tulsa County; Catoosa Exchange, Catoosa City, and the Town of Sperry 2007 Intrado Inc. All rights reserved. Page 12

18 Oklahoma Wireline E9-1-1 Level of Service E9-1-1 A SSESSMENT AND S TRATEGIC P LAN FOR THE S TATE OF O KLAHOMA County Agency Location Basic Status Wagoner Enhanced Status E9-1-1 Address Status Boundaries / Secondary Skiatook Police Skiatook -- Entire city of Skiatook, and a small portion of Osage County Collinsville Police Collinsville -- City of Collinsville Owasso Police Owasso -- City of Owasso Broken Arrow Police Broken Arrow -- City of Broken Arrow and portion of Wagoner County Bixby Police Bixby -- City of Bixby Sand Springs Police Sand Springs -- City of Sand Springs Jenks Police Jenks -- City of Jenks Glenpool Police Glenpool -- Entire city of Glenpool Coweta Police Coweta -- Western portion of Wagoner County Wagoner Police Wagoner -- Eastern portion of Wagoner County Washington Bartlesville Police Bartlesville -- Entire county of Washington Washita Washita County Sheriff s Office Cordell No No County of Washita Cordell Police Cordell -- City of Cordell Woods Woods County Enhanced Alva -- All of Woods and Grant County Woodward Woodward County Sheriff s Office Woodward No No County of Woodward except for the city of Woodward 2007 Intrado Inc. All rights reserved. Page 13

19 Oklahoma Wireline E9-1-1 Level of Service E9-1-1 A SSESSMENT AND S TRATEGIC P LAN FOR THE S TATE OF O KLAHOMA County Agency Location Basic Status Enhanced Status E9-1-1 Address Status Woodward Police Woodward No Entire city of Woodward Table 1: Oklahoma Wireline E9-1-1 Level of Service Boundaries / Secondary *Note: Adair County uses global positioning system (GPS) information provided by Ozarks Electric Company to identify caller locations by using the X/Y coordinates associated with the caller s gas meter number. This method is not E The cost of officially addressing streets and house numbers is beyond the current ability of Adair County to pay. Currently, the county is working with the Cherokee Nation to offset the cost of putting up street signs. The Eastern Oklahoma Development District (EODD) has named all of the streets and roads in the county. The remaining cost to address the county is estimated at $100, Intrado Inc. All rights reserved. Page 14

20 7.2 Oklahoma Wireline E9-1-1 Level of Service Map The following graphic illustrates Oklahoma wireline E9-1-1 service by location. Figure 1: Oklahoma Wireline E9-1-1 Level of Service 2007 Intrado Inc. All rights reserved. Page 15

21 7.3 Percentage of Oklahoma Population Covered by Each Level of Wireline Service The following graphic represents the percentage of the State of Oklahoma s population covered by each level of wireline service. Percentage of Population per Stage of Wireline Deployment Basic Population, 444,560, 13% E9-1-1 Population, 3,103,324, 87% Figure 2: Percentage of Oklahoma Population Covered by Each Level of Wireline Service 2007 Intrado Inc. All rights reserved. Page 16

22 7.4 CPE and Telecommunications Device for the Deaf/Teletypewriter (TDD/TTY) Deployment The following table provides information about equipment and the level of TDD/TTY deployment in the State of Oklahoma. Acronyms used within the table include Automatic Location Identification (ALI), Computer Aided Dispatch (CAD), and Customer Premises Equipment (CPE). CPE and TDD/TTY Deployment County Agency Mapped ALI Equipment Adair Adair County E9-1-1 No CML ECS1000 Alfalfa Atoka Beaver Beckham Blaine Cherokee City Police Atoka County Sheriff s Office Beaver County Sheriff s CPE Age In Years Number of Positions Number of Trunks Number of Wireless Trunks Re-Bid Capability Equipped With TDD/TTY? Is the TDD/TTY Equipment Integrated With Call Taking? N/R Integrated No PEI MAARS N/R N/R N/R N/A N/A Integrated No CML N/A N/A No No No N/A N/A N/A N/A N/A N/A No No Elk City Police PEI PALLAS Integrated Sayre Police PEI PALLAS Integrated Blaine County Sheriff s No N/A N/A N/A N/A N/A N/A No No Bryan Durant Police No PEI MAARS N/R Integrated Caddo Caddo County Sheriff s Office Anadarko Police No N/A N/A N/A N/A N/A N/A No No No PEI MAARS > N/R Integrated Canadian El Reno Police TCI Invision 2 6 months Integrated 2007 Intrado Inc. All rights reserved. Page 17

23 CPE and TDD/TTY Deployment Carter County Agency Mapped ALI Equipment CPE Age In Years Number of Positions Number of Trunks Number of Wireless Trunks Re-Bid Capability Equipped With TDD/TTY? Is the TDD/TTY Equipment Integrated With Call Taking? Yukon Police TCI Invision 2 6 months Integrated Mustang Police Ardmore/Carter County Center Cherokee Cherokee County Zetron Integrator TCI Invision 2 6 months Integrated PEI Vesta N/R Integrated New N/R Integrated Choctaw Hugo Police N/A N/A N/A N/A N/A N/A N/R N/R Cimarron Cleveland Coal Comanche Cimarron County Sheriff s Office Cleveland County Sheriff s Office Norman Police Moore Emergency Operations Center No N/A N/A N/A N/A N/A N/A No No TCI Invision 2 6 months Integrated TCI Invision 2 6 months Integrated TCI Invision 2 6 months 3 (4) 3 0 Integrated Noble Police TCI Invision 2 6 months Integrated Coal County Sheriff s No N/A N/A N/A N/A N/A N/A No No Comanche County E9-1-1 N/R PEI Vesta N/R Integrated Lawton Police No PEI Maars Vesta 7 (about to replace) N/R N/R N/R 2007 Intrado Inc. All rights reserved. Page 18

24 CPE and TDD/TTY Deployment Cotton County Agency Mapped ALI Cotton County Sheriff s Office Equipment CPE Age In Years Craig Vinita Police No Plant MAARS 14 (1993) Creek Custer Delaware Dewey Ellis Sapulpa Police Mannford Police Bristow Police City of Clinton Police Weatherford Police Number of Positions Number of Trunks Number of Wireless Trunks Re-Bid Capability Equipped With TDD/TTY? Is the TDD/TTY Equipment Integrated With Call Taking? No N/A N/A N/A N/A N/A N/A N/R N/R N/R Integrated No PEI MAARS No Integrated No TCI N/R Integrated (admin Standalone) PEI MAARS N/R N/R N/R N/R N/R unknown Unknown PEI PALLAS Integrated PEI PALLAS (button) Integrated Delaware County Sheriff s Office PEI Pallas Integrated Grove Police No PEI MAARS N/R N/R N/R N/R N/R N/R N/R Dewey County Sheriff s No N/A N/A N/A N/A N/A N/A No No Office Ellis County Sheriff s No N/A N/A N/A N/A N/A N/A Rekeyed Garfield Enid Police PEI (3 planned) - manual Integrated 2007 Intrado Inc. All rights reserved. Page 19

25 CPE and TDD/TTY Deployment Garvin Grady Grant Greer County Agency Mapped ALI Garvin County Sheriff s Office Pauls Valley Police Grady County Sheriff s Equipment CPE Age In Years Number of Positions Number of Trunks Number of Wireless Trunks Re-Bid Capability Equipped With TDD/TTY? Is the TDD/TTY Equipment Integrated With Call Taking? No N/R N/R N/R N/R N/R N/R N/R N/R No PEI MAARS N/R N/R N/R N/R N/R N/R N/R PEI VESTA (button) Integrated Chickasha Police Dept No PEI MAARS N/R Integrated Tuttle Police TCI Invision 2 6 months Integrated Grant County Sheriff s Office Greer County Sheriff s No N/A N/A N/A N/A N/A N/A N/R N/R PEI MAARS View 1980s N/R No No Harmon Hollis Police PEI PALLAS Integrated Harper Harper County Sheriff s Office No N/A N/A N/A N/A N/A N/A No No Haskell Stigler Police PEI N/R Rekeyed Hughes Holdenville Police Jackson Altus Police No PEI MAARS View Jefferson Johnston Jefferson County Sheriff s Office Johnston County Sheriff s No PEI MAARS N/R N/R N/R N/R N/R No No N/R Integrated No N/A N/A N/A N/A N/A N/A No No Plant Equipment Integrated 2007 Intrado Inc. All rights reserved. Page 20

26 CPE and TDD/TTY Deployment Kay County Agency Mapped ALI Kingfisher Kay County Sheriff s Office Ponca City Police Blackwell Police Tonkawa Police Kingfisher County Sheriff Equipment CPE Age In Years Number of Positions Number of Trunks Number of Wireless Trunks Re-Bid Capability Equipped With TDD/TTY? Is the TDD/TTY Equipment Integrated With Call Taking? N/R N/R N/R N/R N/R N/R N/R N/R N/R No PEI MAARS N/R Integrated No No PEI MAARS- View Positron SIMON N/R N/R N/R N/R N/R N/R N/R 4 (will replace in 2008) No Dispatch Standalone No N/A N/A N/A N/A N/A N/A No No Kiowa Hobart Police PEI PALLAS Integrated Latimer Wilburton No PEI MAARS N/R N/R N/R N/R N/R N/R N/R LeFlore Le Flore County E9-1-1 TCI N/R N/R No No Lincoln Logan Love Major Lincoln County Sheriff No N/A N/A N/A N/A N/A N/A N/R N/R Chandler Police No Positron N/R No No Guthrie Police Love County Sheriff Major County Sheriff s Office Invision 2 6 months Integrated No N/A N/A N/A N/A N/A N/A N/R N/R No N/A N/A N/A N/A N/A N/A N/R N/R Marshall Marshall County Sheriff s No PEI MAARS N/R N/R N/R N/R N/R N/R N/R 2007 Intrado Inc. All rights reserved. Page 21

27 CPE and TDD/TTY Deployment Mayes County Agency Mapped ALI McClain McCurtain McIntosh Murray Muskogee Noble Office Equipment CPE Age In Years Number of Positions Number of Trunks Number of Wireless Trunks Re-Bid Capability Equipped With TDD/TTY? Is the TDD/TTY Equipment Integrated With Call Taking? Mayes Emergency Services Trust Authority 911 INC Integrated Pryor Police PEI MAARS N/R Integrated McClain County CML N/R N/R N/R N/R N/R No No Communications Center Newcastle Police TCI 6 months 2 2 (3) 0 Integrated City of Idabel Communications Center Broken Bow Police Eufaula Police Sulphur Police No N/R N/R N/R N/R N/R N/R N/R N/R No N/R N/R N/R N/R N/R N/R N/R N/R No PEI MAARS View N/R N/R N/R N/R N/R N/R N/R No N/A N/A N/A N/A N/A N/A N/R N/R Muskogee County Jail No None N/R N/R N/R N/R N/R N/R N/R Muskogee Police No PEI MAARS N/R N/R N/R N/R N/R N/R N/R Noble County Sheriff No N/A N/A N/A N/A N/A N/A No No Perry Police No Positron No No 2007 Intrado Inc. All rights reserved. Page 22

28 CPE and TDD/TTY Deployment Nowata County Agency Mapped ALI Okfuskee Oklahoma Nowata County Sheriff s Okemah Police Oklahoma County Sheriff s Office Midwest City Emergency Operations Center Del City Police Tinker AFB Fire The Village Police Nichols Hills Police Edmond Central Communications Bethany Police Warr Acres Police City of Choctaw Police Equipment CPE Age In Years Number of Positions Number of Trunks Number of Wireless Trunks Re-Bid Capability Equipped With TDD/TTY? Is the TDD/TTY Equipment Integrated With Call Taking? No N/A N/A N/A N/A N/A N/A N/R N/R InterAct Public Safety Systems Integrated TCI Invision 2 6 months Integrated TCI Invision 2 6 months Integrated TCI Invision 2 6 months Integrated TCI Invision 2 6 months Integrated TCI Invision 2 6 months Integrated TCI Invision 2 6 months Integrated TCI Invision 2 6 months Integrated TCI Invision 2 6 months Integrated TCI Invision 2 6 months Integrated TCI Invision 2 6 months Integrated 2007 Intrado Inc. All rights reserved. Page 23

29 CPE and TDD/TTY Deployment County Agency Mapped ALI Okmulgee Osage Equipment CPE Age In Years Number of Positions Number of Trunks Number of Wireless Trunks Re-Bid Capability Equipped With TDD/TTY? Is the TDD/TTY Equipment Integrated With Call Taking? EMSA - Secondary TCI Invision 2 6 months Integrated Oklahoma City Police PEI 1 19 primary 4 Fire 9 training 25 primary 4 Fire 3 training 0 Integrated Okmulgee County PEI MAARS View No Integrated Henryetta Police No PEI MAARS N/R N/R N/R N/R N/R N/R N/R Osage County Sheriff s Office No TCI N/R N/R N/R N/R N/R N/R N/R Ottawa Ottawa County No PEI MAARS Integrated Pawnee Payne Pawnee County Sheriff s Office Payne County Sheriff s Stillwater Police Cushing Police Perkins Police - Iowa Tribe No N/R N/R Integrated TCI N/R N/R N/R N/R N/R N/R N/R TCI Not Integrated TCI No No TCI N/R N/R N/R N/R N/R N/R N/R Yale Police TCI Not Integrated 2007 Intrado Inc. All rights reserved. Page 24

30 CPE and TDD/TTY Deployment County Agency Mapped ALI Pittsburg Pontotoc Pottawatomie Equipment CPE Age In Years Number of Positions Number of Trunks Number of Wireless Trunks Re-Bid Capability Equipped With TDD/TTY? Is the TDD/TTY Equipment Integrated With Call Taking? Pittsburg Sheriff s Office No N/A N/A N/A N/A N/A N/A N/R N/R McAlester Police No PEI MAARS N/R Integrated Pontotoc County Ada Ok Pottawatomie County E9-1-1 Shawnee Police PEI Vesta EX Integrated 911 Inc N/R Integrated No PEI MAARS N/R N/R N/R N/R N/R N/R N/R Pushmataha Antlers Police No PEI MAARS 8 2 N/R 0 N/R No No Roger Mills Covered by Elk City PSAP Rogers Rogers County Sheriff s Office Seminole Seminole County Agency Sequoyah Stephens Texas No TCI N/R N/R N/R N/R N/R Integrated PEI VESTA Integrated Sequoyah County No N/R new No Integrated Muldrow Police Stephens County Communications Center Duncan City Police Guymon Police No CML ECS1000 N/R N/R N/R N/R N/R N/R N/R No N/A N/A N/A N/A N/A N/A N/R N/R No Positron PHREND N/R N/R N/R N/R N/R N/R N/R No 911 Inc N/A On 911 system 2007 Intrado Inc. All rights reserved. Page 25

31 CPE and TDD/TTY Deployment Tillman Tulsa County Agency Mapped ALI Frederick Police Tulsa Public Safety Response Center-City and County Tulsa Public Safety Response Center-City Equipment CPE Age In Years Number of Positions Number of Trunks Number of Wireless Trunks Re-Bid Capability Equipped With TDD/TTY? Is the TDD/TTY Equipment Integrated With Call Taking? PEI MAARS No Integrated No AT&T 12+ (will replace) 11 calls; 8 radio; 4 fire; 1 TTY; 2 neutral 23 police; 5 fire; 7 medical No Police Calltaker's Integrated with call handling/ dispatch CAD system; PSAP and Fire Calltaker's are Standalone units Skiatook Police Collinsville Police Owasso Police Broken Arrow Police No TCI N/R N/R On 911 system No TCI N/R N/R N/R N/R N/R N/R N/R No TCI N/R N/R N/R N/R N/R Not Integrated CML N/R 5 & 2 backup 20 No Standalone Bixby Police N/R N/R 3 4 N/R N/R Standalone Sand Springs Police TCI N/R Integrated 2007 Intrado Inc. All rights reserved. Page 26

32 CPE and TDD/TTY Deployment County Agency Mapped ALI Wagoner Washington Washita Woods Woodward Equipment CPE Age In Years Number of Positions Number of Trunks Number of Wireless Trunks Re-Bid Capability Equipped With TDD/TTY? Is the TDD/TTY Equipment Integrated With Call Taking? Jenks Police No TCI N/R 2 2 N/R N/R 911 console screen Glenpool Police Wagoner Police Coweta Police Bartlesville Police No TCI 8 (replacing) N/R N/R N/R N/R Integrated No CML remote 1 2 N/R N/R N/R Integrated No CML remote N/R N/R N/R N/R N/R N/R N/R PEI MAARS Unknown 3 2 N/R N/R Standalone Washita County Sheriff s Office No None N/R N/R N/R N/R N/R N/R N/R Cordell Police N/R N/R N/R N/R N/R N/R N/R N/R N/R Woods County Enhanced PEI PALLAS Integrated Woodward County Sheriff s Office No None N/R N/R N/R City of Woodward No PEI MAARS N/R N/R N/R Table 2: Equipment and Level of TDD/TTY Deployment Summary of Oklahoma Population Covered by TDD/TTY 2007 Intrado Inc. All rights reserved. Page 27

33 Population Covered by TDD/TTY Population Not Covered by TDD/TTY Population TDD/TTY Undetermined Percentage of Oklahoma Population Covered by TDD/TTY 2,898, , , % 6.75% 11.56% Table 3: Summary of Population Covered by TDD/TDY Percentage of Population Covered by TDD/TTY Population with Undetermined TDD/TTY Coverage 410,161-12% Population Not Covered by TDD/TTY 239,317-7% Population Covered by TDD/TTY 2,898,406-81% Figure 3: Percentage of Population Covered by TDD/TTY 2007 Intrado Inc. All rights reserved. Page 28

34 7.5 Recording and Retention Policies The following table provides information about recording and retention policies. An acronym used within the table includes Automatic Number Identification (ANI). Record and Retention Policies County Agency All Calls Recorded? All Admin Calls Recorded? All Radio Traffic Recorded? Are Written Logs Kept At All Times? How Long Are Logs kept? Adair Adair County E years Alfalfa Cherokee City Police N/R Atoka Atoka County Sheriff s Office No No N/R N/R Beaver Beaver County Sheriff s N/R N/R N/R N/R N/R Beckham Elk City Police, card system Indefinitely Sayre Police No No Indefinitely Blaine Blaine County Sheriff s No No No 60 days Bryan Durant Police Voice No N/A Caddo Caddo County Sheriff s Office No No No N/R N/R Anadarko Police 3 years Canadian El Reno Police N/R N/R Yukon Police N/R N/R Mustang Police No 6 months (recordings) Carter Ardmore/Carter County 911Center No On computer Indefinitely Cherokee Cherokee County Indefinitely 2007 Intrado Inc. All rights reserved. Page 29

35 Record and Retention Policies County Agency All Calls Recorded? All Admin Calls Recorded? All Radio Traffic Recorded? Are Written Logs Kept At All Times? How Long Are Logs kept? Choctaw Hugo Police N/R N/R N/R N/R N/R Cimarron Cimarron County Sheriff s Office N/R N/R Cleveland Cleveland County Sheriff s Office N/R N/R Norman Police N/R N/R Moore Emergency Operations Center No N/A Noble Police N/R N/R Coal Coal County Sheriff s No No No N/R Comanche Comanche County E N/R N/R Lawton Police N/R N/R N/R N/R N/R Cotton Cotton County Sheriff s Office N/R N/R N/R N/R N/R Craig Vinita Police N/A Creek Sapulpa Police No N/A Mannford Police No No No 3 years (then off-site storage) Bristow Police No (paper printout) No 1 year Custer City of Clinton Police N/A N/A Weatherford Police N/A N/A Delaware Delaware County Sheriff s Office 5+ years Grove Police N/R N/R N/R N/R N/R Dewey Dewey County Sheriff s Office N/R N/R N/R N/R 2007 Intrado Inc. All rights reserved. Page 30

36 Record and Retention Policies County Agency All Calls Recorded? All Admin Calls Recorded? All Radio Traffic Recorded? Are Written Logs Kept At All Times? How Long Are Logs kept? Ellis Ellis County Sheriff s N/R N/R Garfield Enid Police No N/A Garvin Grady Garvin County Sheriff s Office N/R N/R N/R N/R N/R Pauls Valley Police N/R N/R N/R N/R N/R Grady County Sheriff s 2 years Chickasha Police N/R N/R N/R N/R N/R Tuttle Police N/R N/R Grant Grant County Sheriff s Office N/R N/R N/R N/R N/R Greer Greer County Sheriff s N/A N/A Harmon Hollis Police (ODIStyped & printed daily) Indefinitely Harper Harper County Sheriff s Office No No No 7 years Haskell Stigler Police 2 lines 5+ years Hughes Holdenville Police years Jackson Altus Police 5 years Jefferson Jefferson County Sheriff s Office - Not linked to call Indefinitely Johnston Johnston County Sheriff s Indefinitely Kay Kay County Sheriff s Office N/R N/R N/R N/R N/R Ponca City Police On computer 3 years 2007 Intrado Inc. All rights reserved. Page 31

37 Record and Retention Policies County Agency All Calls Recorded? All Admin Calls Recorded? All Radio Traffic Recorded? Are Written Logs Kept At All Times? How Long Are Logs kept? Blackwell Police N/R N/R N/R N/R N/R Tonkawa Police Indefinitely Kingfisher Kingfisher County Sheriff N/R N/R N/R N/R N/R Kiowa Hobart Police 10 years Latimer Latimer County Sheriff N/R N/R N/R N/R N/R LeFlore Le Flore County E9-1-1 No Indefinitely Lincoln Chandler Police 7 years Logan Guthrie Police N/R N/R Love Love County Sheriff N/R N/R N/R N/R N/R Major Major County Sheriff s Office N/R N/R N/R N/R N/R Marshall Marshall County Sheriff s Office N/R N/R N/R N/R N/R Mayes McClain Mayes Emergency Services Trust Authority 4 years Pryor Police 2 years McClain County Communications Center 3 years Newcastle Police N/R N/R N/R Logs are handtyped N/R into ODIS McCurtain City of Idabel Communications Center N/R N/R N/R N/R N/R Broken Bow Police N/R N/R N/R N/R N/R McIntosh Eufaula Police N/R N/R N/R N/R N/R Murray Sulphur Police N/R N/R N/R N/R N/R 2007 Intrado Inc. All rights reserved. Page 32

38 Record and Retention Policies County Agency All Calls Recorded? Muskogee Noble All Admin Calls Recorded? All Radio Traffic Recorded? Are Written Logs Kept At All Times? How Long Are Logs kept? Muskogee County Jail N/R N/R N/R N/R N/R Muskogee Police N/R N/R N/R N/R N/R Noble County Sheriff No No No Forever Perry Police Calls are 1 year entered on a computer in ODIS database. We do not have written logs. Nowata Nowata County Sheriff s N/R N/R N/R N/R N/R Okfuskee Okemah Police No N/R Oklahoma Oklahoma County Sheriff s Office N/R N/R Midwest City Emergency Operations Center N/R N/R Del City Police N/R N/R Tinker AFB Fire 1 year The Village Police N/R N/R Nichols Hills Police N/R N/R Edmond Central Communications N/R N/R Bethany Police N/R N/R Warr Acres Police N/R N/R City of Choctaw Police N/R N/R EMSA - Secondary N/R N/R 2007 Intrado Inc. All rights reserved. Page 33

39 Record and Retention Policies County Agency All Calls Recorded? Okmulgee All Admin Calls Recorded? All Radio Traffic Recorded? Are Written Logs Kept At All Times? Oklahoma City Police All dispatch logs are electronic How Long Are Logs kept? Indefinitely Okmulgee County years Henryetta Police N/R N/R N/R N/R N/R Osage Osage County Sheriff s Office N/R N/R N/R N/R N/R Ottawa Ottawa County years Pawnee Pawnee County Sheriff s Office No No No 3 years Payne Payne County Sheriff s N/R N/R N/R N/R N/R Stillwater Police Incoming only 10 years Cushing Police - Dispatched calls Perkins Police - Iowa Tribe N/R N/R N/R N/R N/R 5 years Yale Police Incoming only 10 years Pittsburg Pittsburg Sheriff s Office N/R N/R N/R N/R N/R McAlester Police ODIS Pontotoc Pontotoc County Ada 911 Ok 5+ years Pottawatomie Pottawatomie County E years Shawnee Police N/R N/R N/R N/R N/R Pushmataha Antlers Police No 5 years Roger Mills Covered by Elk City PSAP Intrado Inc. All rights reserved. Page 34

40 Record and Retention Policies County Agency All Calls Recorded? All Admin Calls Recorded? All Radio Traffic Recorded? Are Written Logs Kept At All Times? How Long Are Logs kept? Rogers Rogers County Sheriff s Office N/R N/R Seminole Seminole County Agency Indefinitely Sequoyah Sequoyah County No No 5 years Muldrow Police N/R N/R N/R N/R N/R Stephens Stephens County Communications Center N/R N/R N/R N/R N/R Duncan City Police N/R N/R N/R N/R N/R Texas Guymon Police 3 months Tillman Frederick Police incident log 5-8 years Tulsa Tulsa Public Safety Response Center-City and County There are no written logs; all computerized logs are kept All incidents call detail records are kept for 5 years; summary records Indefinitely. Skiatook Police - Not linked with ANI/ALI Some Indefinitely Collinsville Police N/R N/R N/R N/R N/R 2007 Intrado Inc. All rights reserved. Page 35

41 Record and Retention Policies County Agency All Calls Recorded? Owasso Police Audio recorded, date/time stamp No ANI/ALI All Admin Calls Recorded? All Radio Traffic Recorded? Are Written Logs Kept At All Times? How Long Are Logs kept? Electronic CAD Online up to 6 months, offline Indefinitely Broken Arrow Police Bixby Police - date & time 911 calls are recorded by Date and Time 5 years No N/R N/R Wagoner Sand Springs Police, recorded/no - linked No N/A Jenks Police No No 5+ years Glenpool Police - date & time Indefinitely Wagoner Police Not all - 2 lines 10 years Coweta Police N/R N/R N/R N/R N/R Washington Bartlesville Police Calls are recorded but Not linked to ANI/ALI Washita No No N/A Washita County Sheriff s Office N/R N/R N/R N/R N/R Cordell Police N/R N/R N/R N/R N/R 2007 Intrado Inc. All rights reserved. Page 36

42 Record and Retention Policies County Agency All Calls Recorded? All Admin Calls Recorded? All Radio Traffic Recorded? Are Written Logs Kept At All Times? How Long Are Logs kept? Woods Woods County Enhanced years Woodward Woodward County Sheriff s Office N/R N/R N/R N/R N/R Woodward Police, in dispatch only Table 4: Recording and Retention Policies, but is currently not working Forever 2007 Intrado Inc. All rights reserved. Page 37

43 7.6 Monthly Call Volume Statistics The call volume section contains call volume statistics collected during the PSAP surveys. The data are presented only for those agencies that were able to provide the requested statistics. Since most of the state s agencies do not employ an automated means for compiling call volume statistics, most of the data offered is an estimate or was not reported at all. More complete call volume statistics would help in accurately sizing the PSAP facility, network, and CPE requirements for comprehensive E9-1-1 coverage throughout Oklahoma. Intrado recommends that a management information solution capable of capturing and reporting call volumes statistics (as well as other operational data) should be deployed by all Oklahoma PSAPs. An example of such statistical reports from ACOG is included in the next section. Monthly Call Volume Statistics County Agency Monthly Calls Monthly ADMIN Calls Emergency Calls on ADMIN Lines Percent Wireless Adair Adair County E % Alfalfa Cherokee City Police dispatch testing Atoka Atoka County Sheriffs Office N/R N/R N/R N/R Beaver Beckham Blaine Beaver County Sheriffs N/R N/R N/R N/R N/R N/R Elk City Police N/R N/R N/R N/R Sayre Police N/R N/R N/R N/R Blaine County Sheriffs Not tracked Bryan Durant Police (approximately) Caddo Canadian Carter N/R N/R N/R 250 (approximately) Wireless not logged Caddo County Sheriffs Office N/R N/R Anadarko Police ,000 N/R 40-50% El Reno Police See See ACOG See ACOG See ACOG report report ACOG report report Yukon Police Mustang Police Ardmore/Carter County 911Center See ACOG report See ACOG report See ACOG report See ACOG report See ACOG report Unknown Unknown See ACOG report 875 Cannot track Cannot track N/R 2007 Intrado Inc. All rights reserved. Page 38

44 Monthly Call Volume Statistics County Agency Monthly Calls Monthly ADMIN Calls Emergency Calls on ADMIN Lines Percent Wireless Cherokee Cherokee County % Choctaw Hugo Police N/R N/R N/R N/R Cimarron Cleveland Coal Cimarron County Sheriffs Office Cleveland County Sheriffs Office Norman Police Moore Emergency Operations Center Noble Police Coal County Sheriffs N/R N/R N/R N/R See ACOG report See ACOG report See ACOG report See ACOG report See ACOG report See ACOG report N/A N/A See ACOG report See ACOG report 42,000 N/A See ACOG report See ACOG report N/A See ACOG report N/R N/R N/R N/R Comanche Comanche County E % Lawton Police 3,500 33,000 9,000 45% Cotton Cotton County Sheriffs Office N/R N/R N/R N/R Craig Vinita Police 600 4, Creek Mannford Police N/A Bristow Police 86 (18 hang up calls) N/R N/R N/R Custer City of Clinton Police Weatherford Police N/R N/R N/R N/R N/R N/R N/R N/R Delaware Delaware County Sheriffs Office N/R N/R N/R N/R Grove Police N/R N/R N/R N/R Dewey Dewey County Sheriffs Office N/R N/R N/R N/R 2007 Intrado Inc. All rights reserved. Page 39

45 Monthly Call Volume Statistics Ellis County Agency Monthly Calls Ellis County Sheriffs Monthly ADMIN Calls Emergency Calls on ADMIN Lines Percent Wireless N/R N/R N/R N/R Garfield Enid Police ,866 50% Garvin Grady Garvin County Sheriffs Office N/R N/R N/R N/R Pauls Valley Police N/R N/R N/R N/R Grady County Sheriffs % Chickasha Police 350 N/R N/R N/R Tuttle Police N/R N/R N/R N/R Grant Grant County Sheriffs Office N/R N/R N/R N/R Greer Greer County Sheriffs N/R N/R N/R N/R Harmon Hollis Police N/R N/R N/R N/R Harper Harper County Sheriffs Office Haskell Stigler Police Not sure Not sure Not sure Hughes Holdenville Police N/R N/R N/R N/R Jackson Altus Police N/R Jefferson Johnston Kay Kingfisher Jefferson County Sheriffs Office Johnston County Sheriffs No way to tell No way to tell No way to tell No way to tell N/R 90% Kay County Sheriffs Office N/R N/R N/R N/R Ponca City Police Blackwell Police N/R N/R N/R N/R Tonkawa Police % Kingfisher County Sheriff N/R N/R N/R N/R Kiowa Hobart Police N/R N/R N/R N/R Latimer Latimer County Sheriff N/R N/R N/R N/R LeFlore Le Flore County E N/R N/R 56% Lincoln Lincoln County Sheriff N/R N/R N/R N/R 2007 Intrado Inc. All rights reserved. Page 40

46 Monthly Call Volume Statistics County Agency Monthly Calls Monthly ADMIN Calls Emergency Calls on ADMIN Lines Percent Wireless Chandler Police % Logan Guthrie Police N/R N/R N/R N/R Love Love County Sheriff N/R N/R N/R N/R Major Major County Sheriffs Office N/R N/R N/R N/R Marshall Mayes McClain McCurtain Marshall County Sheriffs Office Mayes Emergency Services Trust Authority N/R N/R N/R N/R 1350 No reports to breakdown calls Pryor Police 150 N/R N/R N/R McClain County Communications Center 1200 N/R N/R 90% Newcastle Police N/R N/R N/R City of Idabel N/R N/R N/R N/R Communications Center Broken Bow Police N/R N/R N/R N/R McIntosh Eufaula Police N/R N/R N/R N/R Murray Sulphur Police N/R N/R N/R N/R Muskogee Noble Nowata Muskogee County Jail N/R N/R N/R N/R Muskogee Police N/R N/R N/R N/R Noble County Sheriff N/R Perry Police N/R Nowata County Sheriffs N/R N/R N/R N/R Okfuskee Okemah Police % Oklahoma Oklahoma County Sheriffs Office Midwest City Emergency Operations Center Del City Police See ACOG report See ACOG report See ACOG See ACOG report See ACOG report See ACOG report N/R N/A N/A N/A N/R See ACOG report See ACOG report See ACOG 2007 Intrado Inc. All rights reserved. Page 41

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