Voluntary Product Accessibility Report

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1 Voluntary Product Accessibility Report Compliance and Remediation Statement for Section 508 of the US Rehabilitation Act for OpenText Content Server 10.5 October 23, 2013 TOGETHER, WE ARE THE CONTENT EXPERTS TECHNICAL WHITEPAPER

2 Contents Compliance and Remediation Statement for Section 508 of the US Rehabilitation Act for OpenText Content Server Summary of Test Results... 3 Voluntary Product Accessibility Template... 4 Section Software Applications and Operating Systems... 4 Section Web-based Intranet and Internet Information and Applications... 8 Section Functional Performance Criteria Section Information, Documentation, and Support Additional Remarks Disclaimer TOGETHER, WE ARE THE CONTENT EXPERTS TECHNICAL WHITEPAPER 2

3 Compliance and Remediation Statement for Section 508 of the US Rehabilitation Act for OpenText Content Server 10.5 This statement describes the compliance of OpenText Content Server 10.5, a software product from OpenText, with the United States Rehabilitation Act Section 508 Electronic and Information Technology Accessibility Standards. The description of Content Server 10.5 compliance with Section 508 is presented in the Voluntary Product Accessibility Template (VPAT) format. Date October 23, 2013 Name of Product Content Server Version 10.5 Contact for more information Summary of Test Results The following table summarizes the compliance of Content Server with the relevant sections of Subparts B through D of Section 508 of the U.S. Rehabilitation Act. Compliance details are listed in the detail sections on the following pages. Criteria Applicable Compliance Section Software Applications and Operating Systems Applicable Supported Supported with exceptions Section Web-based internet information and applications Applicable Supported Supported with exceptions Section Telecommunications Products Not applicable Section Video and Multimedia Products Not applicable TOGETHER, WE ARE THE CONTENT EXPERTS TECHNICAL WHITEPAPER 3

4 Criteria Applicable Compliance Section Self-Contained, Closed Products Not applicable Section Desktop and Portable Computers Not applicable Section Functional Performance Criteria Applicable Supported Supported with exceptions Section (a) Information, Documentation, and Support Applicable Supported Supported with exceptions Voluntary Product Accessibility Template Section Software Applications and Operating Systems Criteria Supporting Features Remarks and Explanations (a) When software is designed to run on a system that has a keyboard, product functions shall be executable from a keyboard where the function itself or the result of performing a function can be discerned textually. Fully supported: Content Server is a web-based application that is accessed through a standard web browser. Content Server fully supports the accessibility features provided by the operating system and web browser used, including StickyKeys, FilterKeys, MouseKeys, and High Contrast. Where keyboard access is not provided through the web browser, OpenText provides alternative means to access the functions. For example, Content Server users have the option of using keyboard-accessible HTMLbased drop-down lists to access functions. TOGETHER, WE ARE THE CONTENT EXPERTS TECHNICAL WHITEPAPER 4

5 (b) Applications shall not Fully supported: disrupt or disable activated Content Server does not disrupt or features of other products that are disable any accessibility features of identified as accessibility features, the operating system. where those features are developed and documented according to industry standards. Applications also shall not disrupt or disable activated features of any operating system that are identified as accessibility features where the application programming interface for those accessibility features has been documented by the manufacturer of the operating system and is available to the product developer (c) A well-defined onscreen indication of the current Fully supported: Content Server is a fully web-based focus shall be provided that moves application that is accessed through a among interactive interface standard web browser. Content elements as the input focus Server supports technologies that changes. The focus shall be make computer programs more programmatically exposed so that accessible to people who use Assistive Technology can track assistive technology. Visual onscreen focus and tracking are focus and focus changes. provided throughout Content Server. TOGETHER, WE ARE THE CONTENT EXPERTS TECHNICAL WHITEPAPER 5

6 (d) Sufficient information Supported with minor exceptions: about a user interface element including the identity, operation and state of the element shall be available to Assistive Technology. When an image represents a program element, the information conveyed by the image must also be available in text. Content Server is a web-based application that is accessed through a standard web browser. Content Server supports technologies that make computer programs more accessible to people who use assistive technology, through appropriate labeling of user interface elements. A small number of user interface elements are noncompliant. These instances are tracked as defects that will be fixed in a service pack or future release as soon as possible (e) When bitmap images Fully supported: are used to identify controls, status Content Server utilizes standard and indicators, or other programmatic consistent images throughout the elements, the meaning assigned application. to those images shall be consistent throughout an application s performance (f) Textual information Fully supported: shall be provided through Content Server uses standard system operating system functions for functions to send textual information displaying text. The minimum to the web browser. information that shall be made available is text content, text input caret location, and text attributes (g) Applications shall not Fully supported: override user selected contrast Content Server does not override and color selections and other system-wide color settings as individual display attributes. identified in the operation system display properties. Content Server enables users to select their own preferences for color contrast for items displayed within folders. TOGETHER, WE ARE THE CONTENT EXPERTS TECHNICAL WHITEPAPER 6

7 (h) When animation is Fully supported: displayed, the information shall be Content Server does use animation displayable in at least one nonanimated presentation mode at the but a text description is provided for each option of the user (i) Color coding shall not Fully supported: be used as the only means of Content Server does not convey conveying information, indicating information through color alone an action, prompting a response, anywhere in the interface. or distinguishing a visual element (j) When a product Fully supported: permits a user to adjust color and By default, Content Server provides a contrast settings, a variety of color palette of six colors that users can selections capable of producing a select for the background of range of contrast levels shall be alternating rows in table views of provided. folder content. The system administrator can modify the number of colors and the particular colors that are available on the palette (k) Software shall not use Fully supported: flashing or blinking text, objects, or Content Server does not use flashing other elements having a flash or or blinking objects or text in any blink frequency greater than 2 Hz application user interface. and lower than 55 Hz (l) When electronic forms Supported with minor exceptions: are used, the form shall allow Content Server includes a variety of people using Assistive Technology interfaces that use electronic forms. to access the information, field All of these interfaces are designed to elements, and functionality include field elements required for required for completion and assistive technologies. submission of the form, including all directions and cues. A small number of forms are non-compliant. These instances are tracked as defects that will be fixed in a service pack or future release as soon as possible. TOGETHER, WE ARE THE CONTENT EXPERTS TECHNICAL WHITEPAPER 7

8 Section Web-based Intranet and Internet Information and Applications Criteria Supporting Features Remarks and Explanations (a) A text equivalent for Supported with minor exceptions: every non-text element shall be Providing ALT tags is required by provided (e.g., via alt, longdesc, or Content Server design specifications. in element content). Content Server also provides for entry of ALT text for images added by the user. A small number of images may lack ALT text. These instances will be tracked as defects that will be fixed in a service pack or future release as soon as possible (b) Equivalent Not applicable: alternatives for any multimedia Content Server does not include presentation shall be synchronized multimedia presentations. with the presentation (c) Web pages shall be Fully supported: designed so that all information Content Server does not convey conveyed with color is also information through color alone available without color, for anywhere in the interface. example from context or markup (d) Documents shall be Fully supported: organized so they are readable Content Server complies with this without requiring an associated requirement. style sheet (e) Redundant text links Not applicable: shall be provided for each active Content Server does not contain region of a server-side image map. server-side image maps (f) Client-side image Not applicable: maps shall be provided instead of Content Server does not contain server-side image maps except client-side image maps. where the regions cannot be defined with an available geometric shape. TOGETHER, WE ARE THE CONTENT EXPERTS TECHNICAL WHITEPAPER 8

9 (g) Row and column Supported with minor exceptions: headers shall be identified for data Content Server identifies table row tables. and column headers of tables that display data (h) Markup shall be used Supported with minor exceptions: to associate data cells and header Content Server identifies the cells for data tables that have two association of data cells and header or more logical levels of row or cells of tables that display data. column headers. A small number of tables are non-compliant. These instances are tracked as defects that will be fixed in a service pack or future release as soon as possible. A small number of table cells are non-compliant. These instances are tracked as defects that will be fixed in a service pack or future release as soon as possible (i) Frames shall be titled Fully supported: with text that facilitates frame All frames in Content Server are identification and navigation. properly titled (j) Pages shall be Fully supported: designed to avoid causing the Content Server does not include any screen to flicker with a frequency functionality that causes the screen to greater than 2 Hz and lower than flicker. 55 Hz (k) A text-only page, with equivalent information or functionality, shall be provided to make a Web site comply with the provisions of this part, when compliance cannot be accomplished in any other way. The content of the text-only page shall be updated whenever the primary page changes. Not applicable. Alternative application interfaces that provide access to information managed by Content Server exist in the form of products and optional modules available from OpenText and OpenText s Affinity Partners. Some of these interfaces may be more accessible to individuals with disabilities, depending on the nature of the disability and the job function of the individual. TOGETHER, WE ARE THE CONTENT EXPERTS TECHNICAL WHITEPAPER 9

10 (l) When pages utilize scripting languages to display content, or to create interface elements, the information provided by the script shall be identified with functional text that can be read by assistive technology (m) When a Web page Supported with minor exceptions: Scripts in Content Server export functional text properly and have been tested with assistive technologies. Supported with minor exceptions: requires that an applet, plug-in or Most Content Server functionality other application be present on the does not require the use of plug-ins to client system to interpret page interpret page content. However, content, the page must provide a there may be some areas that require link to a plug-in or applet that a plug in but an alternative method is complies with Section (a) provided. through (l) (n) When electronic forms Supported with minor exceptions: are designed to be completed online, the form shall allow people All form fields are designed to have explicit labels. using assistive technology to access the information, field elements, and functionality required for completion and submission of the form, including all directions and cues. A small number of scripts may be non-compliant. These instances will be tracked as defects that will be fixed in a service pack or future release as soon as possible. Content Server itself does not require the user of plug-ins. However, customers can upload document types that do. The customer would have to provide the appropriate plugins for these document types and a means by which the user could download them through functionality that exists in the Content Server application. A small number of forms may be non-compliant. These instances will be tracked as defects that will be fixed in a service pack or future release as soon as possible (o) A method shall be Fully supported: provided that permits users to skip Content Server allows users to skip repetitive navigation links. past navigation links. TOGETHER, WE ARE THE CONTENT EXPERTS TECHNICAL WHITEPAPER 10

11 (p) When a timed response is required, the user shall be alerted and given sufficient time to indicate more time is required. Supported with minor exceptions: In most user interactions, Content Server does not require the user to respond within a specified time for any operations. A small number of security enhancements may be noncompliant. These instances will be tracked as defects that will be fixed in a service pack or future release as soon as possible. Section Functional Performance Criteria Criteria Supporting Features Remarks and Explanations (a) At least one mode of Fully supported: operation and information retrieval Content Server supports the use of that does not require user vision screen readers to access user shall be provided, or support for interface information. Content Server Assistive Technology used by has been tested with the JAWS people who are blind or visually screen reader. impaired shall be provided. Readily available assistive technologies may be used with Content Server. Users of assistive technology should contact their assistive technology vendor to assess the compatibility of specific assistive technology with web browsers and to learn how to adjust their settings to achieve optimal results. TOGETHER, WE ARE THE CONTENT EXPERTS TECHNICAL WHITEPAPER 11

12 (b) At least one mode of Fully supported: operation and information retrieval Content Server supports the use of that does not require visual acuity screen magnifiers to access user greater than 20/70 shall be interface information. provided in audio and enlarged print output working together or independently, or support for Assistive Technology used by Content Server supports system large font settings. people who are visually impaired shall be provided. Users can adjust the font size of their web browsers. Users can also employ the accessibility options of the operating system and web browser along with assistive aids that work with web browsers. Users should contact the vendor of the web browser, operating system, and assistive aid to learn how to adjust their settings to achieve optimal results (c) At least one mode of Fully supported: operation and information retrieval Content Server does not require user that does not require user hearing hearing to access any application shall be provided, or support for functionality. Assistive Technology used by people who are deaf or hard of hearing shall be provided (d) Where audio Not applicable: information is important for the use Content Server does not require user of a product, at least one mode of hearing to access any application operation and information retrieval functionality. shall be provided in an enhanced auditory fashion, or support for assistive hearing devices shall be provided (e) At least one mode of Not applicable: operation and information retrieval Content Server does not require that does not require user speech speech input to access any shall be provided, or support for application functionality. Assistive Technology used by people with disabilities shall be provided. TOGETHER, WE ARE THE CONTENT EXPERTS TECHNICAL WHITEPAPER 12

13 (f) At least one mode of Fully supported: operation and information retrieval Content Server works in conjunction that does not require fine motor with the accessibility features control or simultaneous actions provided by the operating system. and that is operable with limited For example, when the StickyKeys reach and strength shall be feature in the Microsoft Windows provided. operating environment is on, the user can press a modifier key (SHIFT, CTRL, or ALT) and then another key in sequence (rather than at the same time) to enter shifted (modified) characters and other key combinations. Pressing a modifier key once latches the key down until the user presses a non-modifier key or clicks a mouse button. Pressing a modifier key twice locks the key until the user presses the key a third time. The FilterKeys accessibility feature allows the user to set the keyboard repeat rate, acceptance delay, and bounce rate. Section Information, Documentation, and Support Criteria Supporting Features Remarks and Explanations (a) Product Support Documentation provided to endusers shall be made available in alternate formats upon request, at no additional charge Fully supported. Documentation is provided in HTML and PDF formats for customers. TOGETHER, WE ARE THE CONTENT EXPERTS TECHNICAL WHITEPAPER 13

14 (b) End-users shall have access to a description of the accessibility and compatibility features of products in alternate formats or alternate methods upon request, at no additional charge. Fully supported. Content Server includes extensive help file documentation in HTML format, including any accessibility and compatibility features. Users can access and view help file topics online or they can select a topic for printing (c) Support Services for products shall accommodate the communication needs of endusers with disabilities Fully supported. The primary means of customer support information is the OpenText Knowledge Center, which is a Web site that is based on the Content Server product. OpenText is introducing guidelines and standards that will govern the design and preparation of content so that it conforms to the Section 508 technical standards. Access to OpenText Customer support personnel is provided by telephone and . Individuals who are hearing impaired may request access via TTY relay service at no additional charge. Additional Remarks This statement describes the compliance of the Content Server software product with Section 508 of the US Rehabilitation Act accessibility standards and outlines plans for addressing non-compliance issues. The assessment of compliance is based on internal assessment of Content Server, exclusive of some optional modules, with the Enhanced Keyboard Accessibility Mode enabled. Content Server is developed under design guidelines that are aimed specifically at ensuring on-going Section 508 compliance. Non-compliant areas are TOGETHER, WE ARE THE CONTENT EXPERTS TECHNICAL WHITEPAPER 14

15 considered defects that will be tracked and resolved through our normal maintenance processes. The remediation of such non-compliant areas will be made in service packs and/or maintenance releases. The Content Server web-based administration interface was not included in the pages that were assessed, but is expected to exhibit similar compliance characteristics as the application. The graphical Java Workflow Painter, Text Editor, and Spelling Checker applets used within standard Content Server do not comply with Section 508 standards for web-based applications because they are Java applets that are currently not accessible via keyboard commands or assistive technology. When the Enhanced Keyboard Accessibility Mode option is selected, the Spelling Checker applet is removed because it is not required for Content Server to function and the Text Editor applet is replaced with a text-only equivalent. The Workflow painter is used by a small group of administrative users rather than by the general user population. A text-only page would not be able to provide functionality equivalent to the graphical Workflow Painter. Disclaimer This document is for informational purposes only. OpenText makes no warranties, expressed or implied, in this document. The information contained in this document represents the current view of OpenText Corporation on the issues discussed as of the date of publication. Because OpenText must respond to changing market conditions, it should not be interpreted to be a commitment on the part of OpenText, and OpenText cannot guarantee the accuracy of any information presented after the date of publication TOGETHER, WE ARE THE CONTENT EXPERTS TECHNICAL WHITEPAPER 15

16 About OpenText OpenText is the world s largest independent provider of Enterprise Content Management (ECM) software. The Company's solutions manage information for all types of business, compliance, and industry requirements in the world's largest companies, government agencies, and professional service firms. OpenText supports approximately 46,000 customers and millions of users in 114 countries and 12 languages. For more information about OpenText, visit TOGETHER, WE ARE THE CONTENT EXPERTS TECHNICAL WHITEPAPER 16 Visit online.opentext.com for more information about OpenText solutions. OpenText is a publicly traded company on both NASDAQ (OTEX) and the TSX (OTC) Copyright 2010 by Open Text Corporation. Trademarks or registered trademarks of Open Text Corporation. This list is not exhaustive. All other trademarks or registered trademarks are the property of their respective owners. All rights reserved. SKU_EN

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