Designing & Operating. Mission-Critical Environments. Education & Certifi cation Programs for those who work in

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1 The International Consortium for Organizational Resilience Headquarters: PO Box 1171 Lombard, IL USA Toll free North America: Designing & Operating Mission-Critical Environments Education & Certifi cation Programs for those who work in Mission-Critical Environments

2 Course Listing TI 2050: Critical Environments Technology Professional TIFM 1000: Essential Knowledge for Critical Environments - Critical Environments Technician Associate (CETA) TIFM 2000: Critical Environments Technician Series (elearning) TIFM 3000: Critical Environments Technician (CET) TIFM 4000: Critical Environments Manager Series (elearning) TIFM 5000: Critical Environments Manager (CEM) TIFM 6000: Critical Environments Engineer (CEE) TIFMARM 7000: Critical Environments Auditor (CEA) Aligning Mission-Critical Environments Education & Certification Programs to the Workplace ICOR s Critical Environments Education and Certifi cation Program aligns to specifi c jobs or job areas in the critical environment workplace. Recognized globally for its vendor-neutral, standards-based education programs, ICOR University s Resiliency Framework provides education and credentialing in the disciplines that support a resilient organization. Several of ICOR s Certifi cate Programs are also ANSI (American National Standards Institute) Accredited. Begin with a no cost placement exam to determine which course or certifi cation program best meets your needs. The ICOR Certifi cation exams can be taken independently from the ICOR Education Programs. The Certifi cation Exams are included in the course fee for instructor led courses or can be purchased independently. ICOR s certifi cation exams are a combination of multiple choice, short answer, and practical case study questions involving problem solving. Available using ICOR s online virtually proctored exam center. Currently hold a certifi cation and just need to earn CEU s or brush up on a specifi c topic? ICOR s elearning series of course offerings meets your needs. Successful completion of the online exam results in an ICOR Certifi cate. Certifi cates can be earned in many areas. Looking for an instructor-led in-depth class in a particular area? ICOR s instructor-led classes are offered globally and several in both English and Spanish. ICOR is the solution to Critical Environment Education. A

3 TI 2050 Critical Environments Technology Professional When it comes to meeting the challenges of preserving, protecting, and recovering data and infrastructure, organizations today need to control IT expenditures and reduce business risk while improving operational efficiency and increasing resilience. The focus of TI 2050 is on how to align IT resources with business objectives, deliver relevant and reliable IT service, manage risk, and optimize operational efficiency. Course audience is IT DR Professionals, IT Technicians, IT Team Leads, Technology Managers, Business Continuity Professionals, Risk Managers, Internal Auditors, Compliance Auditors, and Technical Support. Outline 1. Critical Environments Concepts 2. Understanding Storage Management 3. Availability Concepts, Challenges, and Solutions. 4. Addressing IT Risk: ICT Continuity & Disaster Recovery 5. Understanding & Protecting Against Security Breaches 6. Endpoint Management & Troubleshooting Certification exam is included in the course fee and given on the last day of class. TI 2050 is a 2-day class. TIFM 1000: Essential Knowledge for Critical Environments - Critical Environments Technician Associate (CETa) 2 day course covering content necessary to manage and operate a critical environment to avoid unplanned outages caused by equipment failure and human error. Course audience is those new or those who currently work in critical environments such as data centers, call centers, research & development, university research, hospitals, clean rooms, banking trading floors/environments, broadcasting sites, and manufacturing facilities. TIFM 1000 focuses on creating a base set of knowledge for critical environments and includes a full range of topics: The Evolution of Critical Environments - Philosophy & Lessons Learned Building a Critical Environment - Starting Logic Infrastructure - Uptime Tiering Measuring & Reporting for Successful Capacity Planning Procedures - What Should You Have? Maintenance of Critical Infrastructure Individual Components of a Critical Environment Critical Environments Aesthetics: What a Critical Environment Should Look Like Participants who successfully complete the practical exam are awarded the Critical Environments Technician Associate (CETa) Certification. The certification exam is included in the course fee for TIFM 1000 and is available separately for a fee for those wishing to take the exam without taking the 2-day class. 1 2

4 TIFM 2000: Critical Environments Technician elearning Series The purpose of the Technician Series is to provide specific information on a single topic. There are no pre-requisites and classes are on-demand as part of ICOR s elearning education system. Certificates are awarded upon successful completion of each online course & accompanying online exam. The certificate awarded designates Critical Environments Technician Associate in Documentation, HVAC, Power Generation, etc. The Critical Environments Technician (CET) Certification Exam may be challenged separately or after completing one or more of the courses in the series. Course audience is those responsible for day-to-day operation and maintenance of the critical environment s physical infrastructure (Electrical/ Mechanical/Fire) systems. Detailed knowledge with advanced practical application for critical environment centric topics including: TIFM 3000: Critical Environments Technician (CET) For those interested in taking the full series of courses offered in TIFM 2000 in an instructor-led live classroom environment, TIFM 3000 is a 3 day class that includes the CET Certification Exam. Exam can be taken as part of the class or outside of the classroom environment. To earn the CET certification, a minimum score of 75% in each of the course content areas ( ) is required. Exam is practicum or practical problem solving question based. The certification exam is included in the TIFM 3000 course fee. The CET exam may be challenged separately. Course audience is those responsible for day-to-day operation and maintenance of the critical environment s physical infrastructure (Electrical/Mechanical/Fire) systems Documentation, Drawings and Compliance / CMMS HVAC and Chiller Plants CRAC, Chiller, Cooling Towers, Chemistry, Piping Systems Power Generation, PLC and Backup Methodology - DC Power Sources Power Distribution, Metering, and Infrastructure / Tier Logic UPS, ATS and ASTS Transferring Critical Power Sources Security, Fire and Life Safety includes Emergency Power Off Button (EPO) Server Components, Networking and Design Methods/Cabling Capacity Planning and Reporting / Budget Planning 3 4

5 TIFM 4000: Critical Environments Manager elearning Series Course audience is those who seek to be or are currently responsible for the strategic oversight of the critical environments operations and maintenance activities with full accountability for ensuring that the critical facilities environments are reliably available 24X7X365. The purpose of the Manager Series is to provide specific information on a single topic. There are no pre-requisites and classes are on-demand as part of ICOR s elearning education system. Certificates are awarded upon successful completion of each online course and accompanying online exam. The certificate awarded designates Critical Environments Manager Associate in Documentation, HVAC, Power Generation, etc. The Critical Environments Manager (CEM) Certification online Exam may be challenged separrately or after completing one or more of the courses in the series. TIFM 5000: Critical Environments Manager (CEM) For those interested in taking the full series of courses offered in TIFM 4000 in an instructor-led live classroom environment, TIFM 4000 is a 3 day class that includes the CEM Certification Exam. Exam can be taken as part of the class or outside of the classroom environment. To earn the CEM certification, a minimum score of 75% in each of the course content areas ( ) is required. Exam is practicum or practical problem solving questions including multiple choice and short answer questions. Course audience is those who seek to be or are currently responsible for the strategic oversight of the critical environments operations and maintenance activities with full accountability for ensuring that the critical facilities environments are reliably available 24X7X365. TIFM 4000 consists of online classes specific to each of the following subject areas: Documentation and Operating Procedures: Inventory control and critical spares Best Practices for Critical Environments: Design, Construction Standards & Code Compliance Evaluating Drawings - What to demand from your project Long Term Budgeting of Critical Infrastructure Energy Efficient Operations Critical Thinking about Efficiency Retaining Redundancy, Capacity Planning, Detailed Reporting, and Analyzing Trends Preparing to be Audited Expectations of a Computerized Maintenance Management System: Preventative, Predictive, and Corrective Maintenance 5 6

6 TIFM 6000: Critical Environments Engineer (CEE) TIFM 6000 is a 3 day class that includes the CEE Certification Exam. Practical activities that focus on problem-solving are included throughout the course. To earn the CEM certification, a minimum score of 75% in each of the course content areas ( ) is required. Exam is practicum or practical problem solving based questions. Exam can be taken as part of the class or outside of the classroom environment using ICOR s virtual proctored online exam system scheduled at your convenience. Course audience is those who seek to be or are currently responsible for the operation, and maintenance of all electrical, mechanical, and HVAC equipment within the critical environment with responsibilities for vendor selection and contract negotiations. TIFM 6000 content includes detailed knowledge wth advanced practical application that includes the folowing modules: Managing Critical Environments Projects System Design Integrations and Concerns Outage Window concerns Vetting your Engineering Program Training Programs setting up an internal process Vendor Requirements and Contractual Obligations Mechanical and Electrical Engineeringg Top Level Expert Engineering for Critical Environments TIFMARM 7000: Critical Environments Auditor (CEA) TIFMARM 7000 is a 5 day class with a focus on developing a standards-based critical environment, preparing to be audited in different environmental areas, and learning how to conduct environmental audits and manage risk. To earn the CEA certification, a minimum score of 75% in each of the course content areas ( ) is required. Exam is practicum or practical problem solving question based. Exam can be taken as part of the class or outside of the classroom environment using ICOR s virtually proctored online exam system. Exam includes an audit activity. Course audience is for those with a great deal of experience working with all areas of the data center at the technical, managerial, and engineering levels. TIFMARM 7000 teaches how to audit against the different data center standards from a risk view. The course is also aligned to ISO 19011, 17022, and on auditing practices. TIFMARM 7000 content includes the following: Audit materials What tools are required? Coordinating for success Essential data required for assessing critical systems Identification and Documentation of Gaps Reviewing documentation Evaluating reliability Advanced single point of failure discovery methods Practical: Conducting an audit 7 8