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3 TABLE OF CONTENTS Introduction... 5 Basic Billing Concepts... 6 Electric Energy and Demand... 6 Electric Consumption and Charges... 7 Metering Electric Energy and Demand... 7 Understanding Electric Demand... 8 How to Read Your Bill Statement Pricing Options Glossary of Terms

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6 BASIC BILLING CONCEPTS ELECTRIC ENERGY AND DEMAND Example: Two main types of charges appear on your electric bill. The energy component of your bill measures the quantity of electricity supplied in kilowatt-hours (kwh). The demand component of your bill measures the power supplied, in kilowatts (kw). When you turn on an electric appliance, you create demand for power. This instantaneous amount of electricity demanded is measured in watts. A 100-watt light bulb, for example, demands 100 watts of electricity when it is energized. Ten 100-watt light bulbs would demand 1,000 watts (10 x 100 = 1,000) or 1 kilowatt (kw). So kilowatts measure the rate at which electricity is used. Electric utilities invest in generating and distribution equipment to supply the power you need, when you need it. Because electricity is not easily stored, it is generated as needed. So we must have adequate capacity on hand to meet customers maximum requirements, both for quantity (kwh) and power level, or demand (kw). Electric rates are set to cover the total cost of providing both. It may help to use the analogy of the odometer and speedometer in a car. The amount of energy used (kilowatt-hours) can be compared to miles driven, as shown on the odometer. Energy demand (kilowatts) is more like the speed or the rate at which the miles are driven, as shown on the speedometer. Odometer (kilowatt-hours) 100 watts 1,000 watts or 1 kilowatt If this same 1-kilowatt load is operated for one hour, 1 kilowatt-hour (kwh) of electricity is used (1 kilowatt x 1 hour = 1 kilowatt-hour). The kilowatt-hour is the most common unit for measuring electrical energy usage. Kilowatts measure the demand, or rate of energy usage, at any point in time. Kilowatt-hours measure the total amount of energy used. Speedometer (kilowatts) 6 Why does Duke Energy measure demand? We need to plan for the maximum electrical demand that could be expected from your business during the year. How we plan to meet your energy needs is similar to your decision process when you purchase a car. For example, if you want a car that can go up to 90 miles per hour, it needs to have a large enough engine. See the Glossary on Page 15 for definitions of terms appearing in bold.

8 Understanding ELECTRIC demand INTEGRATED DEMAND A demand meter measures the average maximum 30-minute kilowatt demand during the applicable billing period. Since the demand measurement is integrated, or averaged over each 30-minute period during the billing month, short periods of intense use, such as the start-up of a motor, will have minimal impact on the registered demand. At the end of the billing period, Duke Energy records both the kilowatt-hour and the maximum 30-minute integrated kilowatt demand readings from the meter. The demand register is then reset so it can measure maximum demand for the following month. Example: 30 Minute Integrated Demand Profile This example illustrates how demand is calculated for an office with about 4,500 square feet of space, during the summer. For the first five minutes, the lights are on and the cooling system is running. During the next 10 minutes, the air conditioning system cycles off, but several pieces of office equipment (computers, printers and a copy machine) are in use. During the last 15 minutes, all the equipment is in use and the air conditioning system cycles on. The resulting integrated demand for this 30-minute period is illustrated below Demand (kw) Time (Minutes) Demand (kw): Lights & Cooling Lights & Equipment Lights, Equipment & Cooling 30 kw x 5 minutes + 18 kw x 10 minutes + 36 kw x 15 minutes = 30 minutes 30 minutes 30 minutes 5 kw + 6 kw + 18 kw = 29 kw Even though the maximum demand was 36 kw, the integrated demand is only 29 kw for this 30-minute interval. 8

9 Example: 24-Hour Integrated Demand Profile Continuing with our small-office example, demand is low in the early morning hours, since most of the equipment is off. Maybe only a few exterior lights and the security system are on. As the business day begins, all the lights and equipment are turned on and workers begin to arrive, producing a small peak in the early hours. Then, as the outside temperature warms, the need for cooling inside the office increases, and the cooling system has to respond. Note the highlighted area between 1 p.m. (13:00) and 1:30 p.m. (13:30). This represents the 30-minute interval discussed in the previous example. Demand finally reaches a peak at about 3 p.m. (15:00). Then, as business winds down, the outside temperature cools and the cooling system begins to cycle on and off for longer intervals, demand begins to drop. After the business closes down for the evening, demand returns to its minimal level. Demand (kw) Demand During Each Interval Quantity of Energy Consumed Highest Demand of the Day 30-Minute Demand Interval For this example, the maximum 30-minute demand for the day was 34 kw a.m. p.m. 1:00 2:00 3:00 4:00 5:00 6:00 7:00 8:00 9:00 10:00 11:00 12:00 13:00 14:00 15:00 16:00 17:00 18:00 19:00 20:00 21:00 22:00 23:00 24:00 Time (Hours) 9

11 1 Due Date Amount Due Account Number MA 18 Aug 19, 2011 \$4, For less detailed billing information on your monthly bill, check box on right \$ \$ HelpingHand Contribution Amount Enclosed (for Customer Assistance) Acme Enterprises Attn: Accounting Dept 123 Main St Hanover IN P.O. Box 1326 Charlotte NC Page 1 of Name /Service Address For Inquiries Call Account Number Acme Enterprises Attn: Accounting Dept 123 Main St Hanover IN Duke Energy For Account Services, please contact Betty Smith Mail Payments To Account Information PO Box 1326 Charlotte NC Payments after Jul 28 not included Last payment received Jul 11 Bill prepared on Jul 28, 2011 Next meter reading Aug 25, Meter Number Reading Date Meter Reading From To Days Previous Present Multi Usage Actual kw Elec Jun 28 Jul , Electric - Commercial Current Billing Usage - 56,760 kwh kw 7 Amt Due - Previous Bill \$ kvar Payment(s) Received 4,446.47cr Duke Energy Rate - Rate HSN0 \$ 4, Balance Forward 0.00 Current Electric Charges \$ 4, Current Electric Charges 4, Taxes Current Amount Due \$ 4, Taxes Taxes \$ Due Date Amount Due After Aug 19, Average Cost: \$ per kwh Aug 19, 2011 \$4, \$4,

13 Page 2 of 2 Name Service Address Account Number Acme Enterprises Attn: Accounting Dept 123 Main St Hanover IN Electric Meter Duke Energy Rate HSN0 - High Load Factor Sec Srv 12 Multipliers - 40 kwh Usage - 56,760 Demand Read Actual kw Billed Kvar Power Factor % Jun 28 - Jul Days Connection Charge \$ Demand Charge \$ , Energy Charge 56,760 \$ KVAR Charge \$ Rider 60 - Fuel Adjustment 56,760 \$ Rider 61 - Coal Gasification Adj \$ Rider 62 - Pollution Control Adj \$ Rider 63 - Emission Allowance 56,760 \$ Rider 66 - DSM Ongoing 56,760 \$ Rider 67 - Cinergy Merger Credit 56,760 \$ cr cr Rider 68 - Midwest Ind Sys Oper Adj 56,760 \$ Rider 70 - Reliability Adjustment 56,760 \$ Rider 71 - Clean Coal Adjustment \$ , Total Current Electric Charges \$ 4, Explanation of Taxes Taxes 14 Indiana State Tax \$ \$ Total Taxes \$ kwh 100,000 80,000 60,000 40,000 20,000 0 Electric Usage J A S O N D J F M A M J J Calculations based on most recent 12-month history Total Usage 598,680 Average Usage 49, Electric JUL AUG SEP OCT NOV DEC JAN FEB MAR APR MAY JUN JUL 33,090 55,680 53,920 50,080 41,960 50,980 45,528 45,120 45,880 47,640 47,580 59,800 56,760 13

16 Duke Energy 1000 East Main Street Plainfield, IN

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