TELUS Healthy Living Presented to Alberta Wellness Symposium. Janet Crowe Member of the TELUS team October 1, 2013

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1 TELUS Healthy Living Presented to Alberta Wellness Symposium Janet Crowe Member of the TELUS team October 1, 2013

2 TELUS Who we are

3

4 TELUS Values TELUS Confidential

5 Our Community focus

6 Diversity & Inclusiveness at TELUS Customers Culture Community

7 awareness action reinforcement Customers First and Likelihood to Recommend Ongoing L2R intrinsic to every team member s decisions and actions 2011 Team members understand how they support L2R, can take action and are committed to our goal Team members introduced to L2R and targets Be the most recommended company globally in the markets we serve 7 TELUS Restricted and Confidential

8 TELUS Leadership Philosophy Who we serve as TELUS Team Members How we operate as TELUS Team Members What we are constructed of as TELUS Team Members Our expectations & personal commitments

9 9 TELUS Restricted and Confidential

10 TELUS empowers healthcare improvement by... Organizing information Moving information securely Connecting to share information Making information meaningful At TELUS, we turn information into better health outcomes Thereby touching the lives of everyone, one by one. 10 TELUS Confidential

11 At TELUS we believe our team members are our most valuable asset.

12 TELUS Strategic Intent and Imperatives TELUS Strategic Intent To unleash the power of the Internet to deliver the best solutions for Canadians at home, in the workplace and on the move TELUS Strategic Imperatives 1.Offer integrated solutions 2.Build national capabilities across data/ip, voice and mobility 3.Partner, acquire and divest as necessary 4.Focus relentlessly on growth markets 5.We are going to market as one team 6.Invest in internal capabilities 12 TELUS Public

13 TELUS Human Resources HR s Strategic Intent We lead the way in delivering our future friendly brand promise for the TELUS team, our customers and our communities HR s Strategic Imperatives 1. Investing in professional growth for all team members 2. Developing a future friendly workplace 3. Creating a personal connection with TELUS 4. Attracting and retaining the best team 5. Enabling business productivity and success 6. Communicating in an effective and transparent manner 13 TELUS Public

14 TELUS Wellness Wellness Strategic Intent We take a comprehensive approach to personal and organizational well-being. Wellness Strategic Imperatives 1. Influence the creation and enhancement of healthy work environment 2. To drive performance optimization of individuals and teams achieving breakthrough productivity through learning and development, empowerment, Wellness, safe and ergonomic environments and work/life effectiveness solutions. 3. Increase prevention and awareness activities 4. Market, communicate and promote health and wellness 5. Increase management commitment and ability to lead 14 TELUS Public

15 TELUS Health and Well-being Framework Lead Well: Visible Management Support* Wellness specific management support and training Addressing organizational barriers Respectful Workplace* Integrated Health Management strategies- ABC s Live Well: Health Awareness Campaigns Healthy Choices Active living Flexible Work Styles* Safety and Ergonomics* Diversity and Inclusiveness* Get Well: Comprehensive EFAP Model Robust benefits* Disability and Chronic Disease Management* Return to work* A: Awareness B: Behaviour C: Chronic Disease Management S: Supportive Work Environment *actively engaged within HR business teams to enable integration of strategies Outcomes Individual and Organizational Health and Well-being Reduced Absenteeism Reduced benefits costs Increased engagement Increased productivity

16 Wellness Strategy Process Cost Drivers Drug Claims Pulse point Results EFAP utilization and program access Disability and WCB Claims Paramedical Claims Gender Age Strategic Drivers Enable Business Success Create a Future Friendly Workplace Attract and Retain the Best Team Programs and Initiatives Active Living Awareness Events Healthy Measures Healthy Food Choices Robust Wiki Self Help Resources Flexible Work Styles Comprehensive Leadership Training Health, Lifestyle and Personal Services Community partnerships TELUS Confidential

17 TELUS Healthy Living Wellness Vision At TELUS we take a comprehensive approach to personal and organizational well-being. We encourage healthy living through awareness education and growth. Wellness Mandate The TELUS culture inspires and supports healthy living. Wellness Values We are proactive and strategic We value inclusion We promote self-responsibility TELUS Confidential

18 TELUS Healthy Living Pillars TELUS Healthy Living is a family of health and well-being programs offered at TELUS to help team members improve their quality of life Leadership Support Management Consultation Management orientation Organizational training and development Trauma services Wellness Practitioners Seated massage Naturopath Registered massage therapy Chiropractor reflexology Health and Wellness Promotion Healthy Choices-Nutrition Cold and Flu Readiness Wellness fairs Team Member Support Employee and Family Assistance Wellness and Work-life Solutions Counselling services Peer support Child care services Health Screening Programs Healthy Measures-Screening (Blood Pressure, cholesterol, blood sugar) Healthy Measures-Health Coaching Active Living Programs Corporate discounts with external fitness facilities On-site active living classes On-site fitness facilities Work Styles At Home Agents Flex, Telework, Hotel and Remote Work Arrangements TELUS Confidential

19 Healthy Minds-Mental Health Began with Call Centre Pilot Expanded awareness and training to all leaders Offer MHFA to all leaders, union leaders and team members At work support programs Specialized case management for MH STD Social media campaigns HRA with outreach 19 TELUS Public

20 Mental Health-Business Case 1 in 5 will suffer some kind of mental health issue If STD is engaged: Average is 60 days paid absence (85% are greater than 45 days) Average 30-35% of all STD claims are MH related Costs to consider Productivity of team member Administration of STD processes Managers time spent Replacement training/resources for job Increased burden on team Team member intervention RTW requirements and support for manager, team and team member Intervention average individual costs $2K AWS vs to $15K for STD 20 TELUS Public

21 Results Participation 85% EFAP 5 year trend growth Health Screening 4:1 ROI Mental Health 6:1 ROI STD 6% reduction Overall engagement 80%-up 33% WL Balance 71%-up 17% 21 TELUS Public

22 Partnerships and projects Canadian Blood Services Hema Quebec Healthy Community Challenge BC 60 Minute Kids Club Acti-Menu 5-30 Challenge PQ GP2S-PQ David Foster Foundation Quebec Transplant Foundation Partners for Mental Health Mental Health Commission of Canada Canadian Mental Health Association Canadian Cancer Society BC Mobile Mammography-Breast Cancer Awareness and Screening JDRF Sandbox Walk for the Cure Fortius Multi-Sport Centre of Excellence TELUS Confidential

23 The health space internal pilot TELUS Confidential

24

25

26

27 What s next for TELUS Healthy Living? Continue to refine focus on mental health Continue support of community partnerships Expand role with TELUS Health Continue Active Living promotions and campaigns Continue to refine new innovations for health promotion Continue collaboration within HR teams TELUS Confidential

28 Questions?

29

30 Team TELUS Cares Employee Charitable Giving Community Ambassadors Dollars for Doers TELUS Day of Giving $6.7 million donated to charities in active volunteers & over 62K care items 568K hours in ,500+ TELUS volunteers on May 26, 2012 TELUS Confidential

31 Organizing information Providers, patients and payers require applications that will help them manage great amounts of data. Health Regions Electronic Health Records Hospitals Clinical Information Systems First Line Care Electronic Medical Records Home Care Remote Patient Monitoring Self Care Personal Health Record Pharmacies Pharmacy management Systems Insurers and Employers Claims management Advanced applications Clinical workflow expertise TELUS provides advanced applications for managing health information while optimizing clinical workflows The result: information at your fingertips 31 TELUS Public 31

32 Moving information securely Today, information resides within the different organizations To manage health efficiently, information can no longer reside in silos it must be connected, shared and secure. Telecom solutions Secure Integration platforms TELUS invests in Care Continuum Solutions to connect applications for secure information sharing The result: systems that talk to one another 32 TELUS Public 32

33 Connecting to share information Healthcare collaboration requires reach Reach enables rapid acceptance and adoption of health IT solutions Physicians Nurses Pharmacists Patients and Consumers Allied care providers Hospitals Home care organizations Reach to all health providers Reach to patients and consumers TELUS connects physicians, pharmacists and allied healthcare providers The TELUS brand reaches all Canadians The result: people who talk to one another 33 TELUS Public 33

34 Making information meaningful Understanding health information requires knowledge and training Making health information meaningful requires business intelligence Access to data BI Capabilitites and transformation services TELUS data and business intelligence tools provide the analytics; our industry experts provide the insights The result: Big data that tells a story 34 TELUS Public 34

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